Solano – Auto Repair

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  • Areas Served | Services | Key Brands
1702 Enterprise Drive, Suite 18
Fairfield, CA 94533
(707) 847-6974

Serving all of Solano County including Fairfield, Vacaville, Suisun City, Vallejo, Benicia, Dixon, Rio Vista, Cordelia, Collinsville and Green Valley.

Services include belts & hoses brakes, fluid service tune-ups, general auto Repair, suspension, transmission services.
License 271140 | DCID7074264300

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Researched Articles
Why Trust Diamond Certified Auto Repair Shops Rated Highest in Quality?

Photo: Tuolumne Auto Repair & Electric (2013)

You are the customer. If your goal is to choose an auto repair shop that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified automotive repair center. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated auto repair service and is unparalleled

You are the customer. If your goal is to choose an auto repair shop that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified automotive repair center. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated auto repair service and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you'll never be fooled by fake reviews.

2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.

3) Full Disclosure: By clicking the name of a company above you'll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

How to Choose
How to Find a Solano County Auto Repair Shop You Can Trust
Photo: Tuolumne Auto Repair & Electric (2013)

We all rely heavily on our vehicles, so it’s easy to see why car trouble is such a stressful nuisance. But finding a Solano County auto repair shop you can trust will give you peace of mind and get your car back on the road fast.
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We all rely heavily on our vehicles, so it’s easy to see why car trouble is such a stressful nuisance. But finding a Solano County auto repair shop you can trust will give you peace of mind and get your car back on the road fast.

There are many car repair centers to decide among, including those auto repair shops in Solano County that serve the major cities of Vallejo, Vacaville, Fairfield, Suisun City and Benicia, as well as all the smaller towns and The Bay-Delta Region. So how do you choose the shop that’s best for you and your car? Research and good information will give you the confidence you need to choose wisely. Read the following articles to find the information you need when choosing an auto repair shop in Solano County.

Select Licensed and Certified Auto Mechanics in Solano County
It’s your job to choose a competent, honest auto repair shop in Solano County to repair your vehicle correctly the first time and keep it running well for years to come. All auto repair shops open in California must be licensed by the Bureau of Automotive Repair. You can access the license of any local automotive repair shops by visiting the Bureau of Auto Repair web site. All violations, complaints and disciplinary actions will appear on the license.

Auto technicians in Solano County including those in the larger cities of Benicia, Suisun City, Vacaville, Vallejo and Fairfield who have earned certifications such as Automotive Service Excellence (ASE) and completed higher-level automotive repair training may be better able to repair and maintain your vehicle according to the manufacturer’s specifications. That’s because shops and car mechanics with additional industry certifications have taken supplementary courses and passed industry examinations proving they have knowledge and skill that other mechanics may not be able to equal. These include certified green auto repair shops in Solano County that are environmentally responsible auto repair and auto maintenance services. If credentials like this are important to you, make sure to ask the auto repair shops for a list of qualifications and certifications.

The good news is that all Diamond Certified companies have already been vetted for you, including license verification. But if you’re unable to choose a Diamond Certified car mechanic in your area of Solano County, you’ll have to perform the research yourself.

Find Good Auto Repair Shops in These Major Solano County Cities: Vallejo, Fairfield, Vacaville, Suisun City, Benicia, Dixon and Rio Vista
Some auto repair mechanics in Solano County focus on specific makes and models. Others repair and maintain all common brands of vehicles. It’s up to you to decide if you're best served by a specialty repair shop or a general repair center. Keep in mind, though, that if you have a rare or specialized vehicle, it may be wise to talk with auto repair shops in the larger cities of Vallejo, Fairfield, Suisun City, Vacaville, Benicia or your area of Solano County that exclusively service your vehicle type. However, general auto repair facilities in your area of the North Bay should have the correct tools, equipment and knowledge to maintain and repair any vehicle they say they service.

If possible, visit the car repair facility before dropping off your vehicle. Your first impression of an auto repair shop can tell you a lot about the company. While you shouldn’t expect an automotive repair shop to be immaculate, you can expect a tidy and well-organized facade, modern equipment and policies posted regarding rates and warranties. It’s also imperative to look for an auto repair shop with staff that cares for its customers. They should be courteous, considerate, helpful, and willing to answer your questions. A convenient setting is also a big consideration for many clients. You don’t want to have to drive a long distance from your home to your auto mechanic, especially if you’re having car trouble.

Another factor to consider when researching auto repair shops in Solano County is the quality of replacement parts installed by each shop. Original Equipment Manufacturer auto parts are manufactured by the same companies that built your car’s original parts, so they’re built to fit your car exactly. These OEM parts may be a higher quality than aftermarket parts, which are built to serve the same function, but may cost less. Some discount auto repair shops in the Delta sell used, salvaged or refurbished auto parts. While these auto parts may be cheap, they usually can’t be guaranteed for quality or length of wear.

If you live in The Bay-Delta Region in the smaller cities of Allendale, Mare Island, Maine Prairie, Green Valley or Collinsville, you may not have access to a local auto repair shop. Luckily, because of their ability to tow in vehicles that won’t start or need major repairs, car shops in larger cities may be able to provide auto repairs even if they’re no not in your immediate area. For example, auto repair shops in the Vallejo area of Solano County can also serve the smaller cities of Birds Landing, Bucktown, Scandia, Nut Tree, Travis Air Force Base or Liberty Farms.

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Know What You Want
List What You Need from Auto Repair Shops in Solano County

Before starting your search for a good auto repair shop in Solano County, it’s important to isolate what you want. You may be experiencing car problems and want to have your vehicle checked out by a good auto repair shop in Solano County. If so, take note of the car problems you’re experiencing and when you notice them before starting your search for an auto mechanic. That way, you’ll be able to gauge each technician’s answers and come to a decision as to which shop is best suited to handle your particular vehicle repairs.
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Before starting your search for a good auto repair shop in Solano County, it’s important to isolate what you want. You may be experiencing car problems and want to have your vehicle checked out by a good auto repair shop in Solano County. If so, take note of the car problems you’re experiencing and when you notice them before starting your search for an auto mechanic. That way, you’ll be able to gauge each technician’s answers and come to a decision as to which shop is best suited to handle your particular vehicle repairs.

If you already have an auto shop that you’re not satisfied with, you may need a new car mechanic to provide routine maintenance. If so, ask yourself what it is makes you unhappy about your current shop. Is it the service? The quality of the car repairs? Knowing exactly why you’re dissatisfied with your previous Solano County auto shop will help you find a new auto repair facility that has all the qualities you want. That’s because you’ll have a better idea of how to ensure your next shop is better than the last. You’ll also be conscious of what can go wrong, so you’ll know to search for shops that offer good auto repairs.

Before you call any car repair centers, you should be able to explain:

  • Do I want a Diamond Certified auto shop that is rated best in quality and backed by the Diamond Certified Guarantee?
  • What is the exact car problem my vehicle is experiencing? (Car shaking, loud sounds, warning lights, leaking oil, leaking fluids, diminishing car performance, etc.)
  • How long has the problem been going on? Is it intermittent or constant?
  • When does it happen? (Be able to cite specific driving conditions, weather, driving maneuvers, etc. that bring on the car problems.)
  • If the vehicle is making an unusual sound, where is it coming from?
  • Has your vehicle performance decreased?
  • What other problems have you noticed about your vehicle?
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What to Ask on the Phone
What to Ask Solano County Auto Mechanics on the Phone

Before leaving your vehicle at a local Solano County auto repair shop or have it towed in for diagnostics, call the service manager to verify that they offer the car repair services you need.

For this phone call, it’s smart to have a list of questions. Write down the answers each auto technician gives you. Use the following questions as you start your search:...

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Before leaving your vehicle at a local Solano County auto repair shop or have it towed in for diagnostics, call the service manager to verify that they offer the car repair services you need.

For this phone call, it’s smart to have a list of questions. Write down the answers each auto technician gives you. Use the following questions as you start your search:

  • Has your auto shop earned and maintained a Diamond Certified rating?
  • Does your car repair shop provide in the car repairs my vehicle needs (car diagnostics, brake replacement, auto air conditioner repair, fan belt replacement, etc. )?
  • How often do you fix vehicles like mine (i.e. Buick, Pontiac, GM, Chevy, Ford, Jeep, Nissan, Infiniti, etc.)?
  • Is this a common car problem for my make and model?
  • Do your auto technicians hold any certifications?
  • What type of replacement auto parts do you use? (OEM [Original Equipment Manufacturer] parts, used parts or salvaged car parts?)
  • Will you guarantee the auto parts you install?
  • Will your automotive repair shop honor the warranties currently covering my vehicle?
  • Will the vehicle repairs my car needs negate my manufacturer's warranty?
  • Will you give me a written, detailed estimate for all essential vehicle repairs?
  • How do you price auto repairs? (Flat fee pricing structure or time and materials?)
  • Do you warrantee or guarantee your car repairs? Are there any exceptions?
  • I live in _____ (Vallejo, Fairfield, Suisun City, Dixon, Vacaville, Travis Air Force Base, the Bay-Delta Region, etc.). Do you offer courtesy cars or rental vehicles?
  • How long has your auto repair shop been in Solano County?
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What to Ask in Person
Interview Solano County Auto Repair Mechanics In Person
Photo: Tuolumne Auto Repair & Electric (2013)

Once you've evaluated your reasons for selecting an auto repair shop and the answers you’ve gotten from the auto repair centers you’re interviewed over the phone, the next step is to interview some local shops in Benicia, Dixon and other areas of Solano County in person.

Some questions you may want to ask the mechanics include:...

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Once you've evaluated your reasons for selecting an auto repair shop and the answers you’ve gotten from the auto repair centers you’re interviewed over the phone, the next step is to interview some local shops in Benicia, Dixon and other areas of Solano County in person.

Some questions you may want to ask the mechanics include:

  • How long will it take to complete my auto repairs?
  • If you cannot do some of the repairs my vehicle needs (transmission overhauls, diesel vehicle repairs, engine overhauls, warranty repairs), will you coordinate with other Solano County auto repair shops to get my car fixed?
  • Will you warranty the repairs the other shops perform, or are they responsible to provide warranties?
  • What contact information do you need to reach me with updates about my car repairs?
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What to Ask References
Learn from Previous Auto Repair Customers in Solano County, Including the Smaller Cities of Allendale, Travis AFB, Bucktown, Collinsville, Elmira and Mare Island

How can you tell which auto repair facilities in Solano County are the value they claim to be? Independent research and scientific surveys will prove their claims.
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How can you tell which auto repair facilities in Solano County are the value they claim to be? Independent research and scientific surveys will prove their claims.

All Diamond Certified car repair shops have undergone a ratings process that most other auto repair shops can’t pass. If you want quality from a vehicle repair shop in Solano County and the greater North Bay and Bay-Delta Region, you’ll have confidence when choosing among Diamond Certified shops. You can read Diamond Certified reports on all certified facilities, including verbatim survey responses. And you’ll never be deceived by fake reviews because all research is conducted by live telephone interviews of a large, random sample of actual customers. If you can’t find a Diamond Certified car repair shop within reach, you'll have to carry out some research of your own.

Even if you’re in a hurry to have your repairs done, it is wise to check references. If you do, auto repair shops in Solano County should be willing to give you the names and phone numbers of recent customers you can call as references. Keep in mind, though, that the reference list supplied by the shops are not as reliable as the results of the large random sample of customers surveyed during the Diamond Certified ratings process. That’s because references are “cherry-picked,” rather than randomly chosen from all clientele, meaning the shops are likely just giving you a few happy customers to call.

If your do call on references, specifically ask for a list of their 10 most recent customers (to help avoid them giving you only customers they know were satisfied) and call those references. Ask general questions about their experience with the shop’s personnel as well as specific questions about the car repairs.

Questions you might want to ask the auto repair references you call may consist of:

  • What vehicle services did _(auto repair shop name_) do for you?
  • Were you satisfied with the car repairs from this Solano County auto repair shop?
  • If you live in a smaller town such as Nut Tree, Maine Prairie, Bucktown, Cordelia, Elmira, Green Valley or in rural The Bay Delta Region, was your auto shop willing to tow your car or truck to their auto repair garage?
  • Were you pleased with the turn-around time from the auto repair center?
  • Did the mechanics and auto service writers listen to you and communicate with you about your car problems?
  • Was the price was fair for the car repairs you had done?
  • What did you like best about this Solano County automotive repair shop?
  • If you had any problems or miscommunications with the auto center, were they willing to work with you to come to a satisfactory solution?
  • Would you go back to this car repair facility?
  • Would you recommend/have you recommended this auto repair garage?
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Review Your Options
Choose a Dependable Vehicle Repair Service in Solano County Including in the Major Cities of Vallejo, Benicia, Fairfield, Vacaville and Suisun City Before You Need Auto Service
The Diamond Certified symbol has been awarded to companies that scored Highest in Quality in an accurate ratings process.

If your car breaks down, you should have a car repair center in mind, one you feel comfortable with. That’s why it’s a good idea to find a reliable auto repair shop before you need one. When you already have a working relationship with an automobile repair shop you trust for smaller repairs, that will give you confidence to have your auto repairs done there, too.
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If your car breaks down, you should have a car repair center in mind, one you feel comfortable with. That’s why it’s a good idea to find a reliable auto repair shop before you need one. When you already have a working relationship with an automobile repair shop you trust for smaller repairs, that will give you confidence to have your auto repairs done there, too.

Research local auto repair shops in Solano County when you need preventative maintenance. Get to know the car mechanics and build a working relationship with them so you will trust them with expensive or unexpected repairs.If possible, go to the same shop for all your routine maintenance and minor repairs. That way, your auto mechanics will have an up-to-date record of your vehicle service history.

Choose a shop from among those you interviewed by reviewing the notes you took during phone and in-person interviews with the auto repair shops and determine if one stands out from the rest. The answers to the following questions may help you make the final decisions:

  • Can an auto repair shop in Solano County meet your needs for scheduling, auto repairs, part preferences (OEM parts or aftermarket auto parts) and customer service?
  • Does the service writer at the car repair shop communicate clearly and effectively?
  • Is the auto repair shop as devoted to safely getting your car back on the road as you are?
  • Do you feel comfortable when interacting with the shop personnel?
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How to Work With
Expect Accurate Auto Repair Estimates From Solano County Car Mechanics

Emergency car repairs don’t have to be such a setback. Now that you’ve found a local Solano County auto repair shop you trust for regular vehicle maintenance, it will give you peace of mind while dealing with your mechanics even if your repairs are unexpected.
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Emergency car repairs don’t have to be such a setback. Now that you’ve found a local Solano County auto repair shop you trust for regular vehicle maintenance, it will give you peace of mind while dealing with your mechanics even if your repairs are unexpected.

First, you’ll want to meet in person with the service writer and explain the car problems you’re experiencing. Use the notes you took so that you’re able to accurately describe the concerns you have and what you’re experiencing. Be as specific as possible, and don’t let the mechanic or auto center staff rush you. It’s also important to answer their questions and hear their suggestions. If you don’t understand the repair shop’s recommendations or explanations, ask for clarification so you completely understand the problem and the solutions.

All estimates must be provided to you in writing before the work begins. This estimate must include the total estimated cost for all parts and labor and an itemized list of all parts needed and the method of repair. Remember, for your protection, never sign a blank work order. If a more thorough diagnosis is needed for an accurate estimate on auto repair costs, the estimate you sign may include just the cost of the car repair diagnosis and estimated auto repair labor cost. However, if the final auto repair costs are more than the original estimate, the technicians must contact you before performing the repairs and your approval must be noted on the estimate and the invoice.

Sign a Contract with Your Solano Vehicle Repair Shop for Auto Repairs
When you’re satisfied with the information your Solano County repair shop has provided, sign the estimate and agreement. Verify that the repair shop has your daytime phone number so they can reach you to get your approval for any additional repairs not listed on the original work order.

Good mechanics in Solano County including those in the larger cities of Vallejo, Suisun City, Fairfield, Vacaville and Benicia, will allow you to see the used auto parts they’ve replaced. Remember, it’s your legal right to have old and damaged parts returned to you if you ask the repair shop for them before signing the service agreement. Mechanics may not be able to return to you parts that are under warranty as they may need to be returned to the supplier, but you still have the right to see them.

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Be a Good Customer
How Can You Be a Good Auto Repair Shop Customer in Solano County?

It's the auto repair shop's responsibility to perform thorough and complete vehicle repairs. You also play a big part in the success of your automobile's repair, too. Below are a few easy steps you can take to be a good customer when you take your van, minivan, truck or car into an auto repair shop in your area of Solano County....

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It's the auto repair shop's responsibility to perform thorough and complete vehicle repairs. You also play a big part in the success of your automobile's repair, too. Below are a few easy steps you can take to be a good customer when you take your van, minivan, truck or car into an auto repair shop in your area of Solano County.

  • Be clear and upfront about your car problems, what result you’re expecting and specific ways the mechanics can satisfy your needs.
  • Remember, a friendly smile goes a long way.
  • Before you leave your car, truck or van at a Solano County auto repair shop, restate your expectations and goals, and go over with the auto technicians your understanding of the contract. Being clear about the expectations you and the auto repair shop have can help you avoid most conflicts.
  • Ask your service writer if they will call you with updates or if you should call to check on the progress of your vehicle repairs.
  • Be sure your service writer has a phone number where they can reach you at all times while your car or truck is in for car repairs. Your repairs will move along more smoothly if your service writer can reach you for any necessary updates or authorizations for car repair work.
  • Return calls promptly when your shop contacts you to keep the repairs on schedule.
  • Pay for the vehicle repairs promptly.

How do you benefit from being a good customer? Car repair shops in Solano County appreciate clients who are straightforward and easy to work with. Your positive behavior sets the tone from your end and helps foster a good relationship, so your repairs may go smoother and any problems may be easily resolved.

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Check the Work
Verify the Completed Auto Repairs Against Your Written Invoice

When the vehicle repair work is completed, your mechanic is required to give you a written invoice. This documentation must include:...

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When the vehicle repair work is completed, your mechanic is required to give you a written invoice. This documentation must include:

  • The name and physical address of the shop.
  • Their auto repair registration number.
  • A list of all work performed, including warranty work done at no charge.
  • An itemized list of all repaired and replaced parts. This must state whether the replacement parts were new, used, salvaged, reconditioned, or rebuilt.
  • The total auto repair cost, including the amount for labor.
  • Any pertinent hazardous waste disposal fees and the shop’s Environmental Protection Agency (EPA) number.
  • Your vehicle’s odometer reading at drop off and pick up, if requested before you signed the service agreement.
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Written Warranties
Protect Your Investment with Written Warranties from Solano County Auto Repair Mechanics
Photo: Tuolumne Auto Repair & Electric (2013)

Not all auto repair shops offer guarantees on their work. But those that do should give you a written warranty document that must detail:...

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Not all auto repair shops offer guarantees on their work. But those that do should give you a written warranty document that must detail:

  • The auto repair shop’s name and physical address.
  • What the warranty covers. This should include whether the shop will replace or repair failed parts or give you a refund. Any exclusions must be explicitly stated.
  • Your responsibility in the case of a product failure and what you need to do in order to redeem the warranty.
  • How long the warranty is valid, and whether it expires on a specific day or if it is prorated.
  • If automotive repair warranty coverage transfers to the new owner in the event that you sell the vehicle.

Confirm any warranties offered by the repair shop or the parts manufacturer before leaving the auto repair shop. If you fail to verify the warranties and later find a discrepancy between what you were told and what you were promised in writing, you may have lost the opportunity to change the terms of the agreement.

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Top 10 Requests
Common Auto Repair Services in Solano County and the Bay Area

Automotive repair shops in Solano County provide all types of maintenance and vehicle repair services. However, some repairs are more common than others. The following are the most familiar requests for local auto repair shops.

Routine Vehicle Maintenance ...

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Automotive repair shops in Solano County provide all types of maintenance and vehicle repair services. However, some repairs are more common than others. The following are the most familiar requests for local auto repair shops.

Routine Vehicle Maintenance
Routine vehicle maintenance, also known as a tune-up, is the regular auto check-up schedule recommended by vehicle manufacturers. It is commonly recommended at 30-, 60-, and 90,000 mile intervals. Routine maintenance for cars usually involves checking and replacing air filters, fuel filters, cabin filters and spark plugs. Most mechanics in Solano County will also check, flush and refill auto fluid and ensure the engine, exhaust and electrical systems are functioning correctly. This routine vehicle maintenance service allow auto repair mechanics to prevent expensive car repairs by seeing small issues before they become big problems.

Auto Electrical Repair
As vehicles become more computerized and complex, auto electrical repairs become more common. Most auto electrical repairs are required for the alternator, the component that continually charges your battery. Vehicle starter repairs are also common. Experts recommend checking your entire auto electrical system every two years and whenever you experience drivability problems that appear to be electrical in nature.

Automobile Brake Repair
Brake repairs are a common request made of local auto repair mechanics in Vacaville, Vallejo, Fairfield, Benicia and Suisun City and all throughout Solano County. This is because brakes wear down as you use them. Most brake repairs are simple replacements of the brake pads, and are relatively inexpensive. Because you rely on them to stop your car on time, brakes should be checked regularly, especially if you experience any of these signs:

  • The brake pedal feels hard when you step on it
  • Low or spongy-feeling brake pedal
  • The brake warning light stays on continuously
  • Squealing or grinding sounds when you brake


Vehicle Brake Replacement
Like brake repair, auto brake replacements are common car repairs in Solano County. Complete brake replacements, including replacement of brake discs, drums and car rotors can be costly, but may be necessary if you’ve been driving with worn or damaged brakes that have warped or damaged the brake system.

Auto Engine Repair
Often signaled by a lit Check Engine light, vehicle engine problems can also present themselves as sputtering, choking, fast or rough idling, slow acceleration or the vehicle not starting even though the ignition turns over. Because there is such a range of engine problems that can cause these symptoms, few car owners attempt do-it-yourself engine repairs. There are automobile mechanics throughout Solano County that specialize in automotive engine repairs.

Auto Ignition System Repairs
Automobile ignition system repairs include battery, starter and car ignition replacements. Starters and ignitions can be expensive, but they are necessary in order to guarantee your car will start reliably.

Auto Electrical Repairs
Auto electrical problems can be as simple as blown fuses or burned-out headlights or as serious as electrical problems that keep you from safely driving your vehicle. Because these auto repairs demand special equipment, tools and repair methods, most auto electrical repairs are best left to automobile electrical repair technicians in Solano County.

Auto Fuel System Repairs
Auto fuel system problems include clogged fuel filters, engine flooding and choking sounds. Auto fuel system repairs are usually best handled by professional car mechanics who have the experience and tools to clean, repair and replace fuel system components. Clogged fuel pumps are a common problem for Solano County drivers who regularly run on less than ¼ tank of fuel.

Auto Belt and Hose Repair and Replacement
Vehicle belts and hoses including the drive belt, fan belt, serpentine belt, timing belt, heater hose and fuel hose keep your engine and other vehicle systems running smoothly. Signs that may indicate a problem with belts and hoses include squeaking noises, leaks, warning lights and engine overheating.

Mobile Auto Repair
Mobile mechanics and mobile auto repair shops in Solano County are increasingly popular. Instead of having vehicles towed to repair shops, many customers opt to have licensed mechanics come to them. From tune-ups and routine maintenance to auto electrical repairs and belt and hose replacement, mobile mechanics come to your home or place of business by appointment to service your vehicle.

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If Things Go Wrong
Backed By The Diamond Certified Performance Guarantee

Diamond Certified auto repair shops are backed by the Diamond Certified Performance Guarantee. If the auto repair shop is Diamond Certified and you can’t resolve the issue by talking with the owner, contact the mediation department at info@diamondcertified.org or call 800-738-1138.

Know Your Rights as a Solano County Auto Repair Shop Customer...

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Diamond Certified auto repair shops are backed by the Diamond Certified Performance Guarantee. If the auto repair shop is Diamond Certified and you can’t resolve the issue by talking with the owner, contact the mediation department at info@diamondcertified.org or call 800-738-1138.

Know Your Rights as a Solano County Auto Repair Shop Customer
The auto repair industry has been tainted with a dishonest reputation. But the truth is most auto repair shops in Solano County are honest and really do look out for their customers’ best interests. Still, you should know what to do if you are ever dissatisfied with your local auto repair shop or automotive repairs.
If you have a complaint or concern about your car repairs or the service you received, immediately ask to speak with the service manager or shop owner. This is often the best way to resolve problems directly with the auto repair shop management, minimizing conflict and still getting your repairs done correctly and on schedule.

When talking with the service manager or shop owner, keep these tips in mind:

  • Know your rights. As an auto repair customer in Solano County, California’s Automotive Repair Act entitles you to a written estimate for all repair work, a detailed invoice of work completed and the parts supplied, and the return of old auto parts if you request them when you place the work order.
  • Remain calm and polite.
  • Explain the problem, and detail what you see as a fair outcome.
  • Let your auto mechanic know that you’re willing to compromise or negotiate a mutually-beneficial agreement.

Document in writing your concerns with the auto repair service or photograph your vehicle and the parts used if you have worries about the quality of the auto parts or installation. Write down the car repair shop’s response to your complaints in case you need records for future arbitration or settlements.

If you can’t reach an agreement, tell the automotive repair shop you are going to file a complaint with the Bureau of Automotive Repair and do so immediately.

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Glossary of Terms
Auto Repair Terms and Descriptions for Solano County Vehicle Repairs
Photo: Tuolumne Auto Repair & Electric (2013)

The auto repair terms and descriptions listed below will help you through your car repairs from beginning to end at auto repair centers in Solano County.

air filter
A paper or synthetic filter that blocks dust, dirt and debris as air enters the engine.

Also known as: auto air filters, car air filter, performance air filter, auto air filter replacements, auto cabin air filter

aftermarket auto parts...

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The auto repair terms and descriptions listed below will help you through your car repairs from beginning to end at auto repair centers in Solano County.

air filter
A paper or synthetic filter that blocks dust, dirt and debris as air enters the engine.

Also known as: auto air filters, car air filter, performance air filter, auto air filter replacements, auto cabin air filter

aftermarket auto parts
Auto repair parts not made by the original manufacturer. Aftermarket parts are made to fit and function the same as the original parts, but they’re often less expensive than OEM parts. Some aftermarket auto parts are redesigned to increase performance.

Also known as: aftermarket parts, functionally-equivalent auto parts, off-brand auto parts, off-make auto parts, performance aftermarket parts

auto repair shop
An automotive repair shop that maintain and repair the internal working parts of automobiles. Some auto repair shops specialize in specific repairs, such as auto electrical repair shops, automobile brake shops, muffler repair shops and automobile engine repair shops. Other vehicle repair centers are general repair garages that do all types of maintenance and service repairs.

Also known as: car repair shop, auto mechanic shop, car mechanic shop, automobile repair shop, auto repair garage

all-wheel drive
Four-wheel drive systems increase traction on slippery roads and off-road surfaces. All-wheel drive is different from 4-wheel drive because drivers cannot disengage AWD systems.

Also known as: AWD

anti-freeze
Liquid in the cooling system that dissipates heat. Antifreeze prevents freezing during winter, cools the engine in summer and protects the cooling system from corrosion and rust.

Also known as: coolant

auto electrical repair
Auto repairs to the electrical system of a vehicle. Auto electrical repairs may include alternator repair, auto starter repair, ignition repair, and auto electrical wiring repairs or replacement.

Also known as: automobile electrical repair, automotive electrical repair, car electrical repair, auto electrical service

car chassis
The undercarriage of a vehicle is known as the chassis. The chassis carries all power train and suspension parts.

Also known as: framework, auto case, auto frame, auto undercarriage

catalytic converter
A vehicle’s catalytic converter isolates exhaust particles and burns them before they leave the tailpipe.

Also known as: cat, catcon

control arms
The moving suspension components mounted between the vehicle frame and the wheels.

Also known as: car wishbone, auto double wishbone, vehicle suspension

crankcase
The largest engine section, the crankcase contains the crankshaft.

crankshaft
The rod that transfers power from the engine to the transmission.

Also known as: crank

differential / auto differential
The differential is important for turning and cornering. It’s the gear system that allows one wheel to rotate faster than the other.

domestic auto repair shops
Auto repair garages that specialize in repairs on domestic vehicles. General Motors, Ford, and Chrysler (also known as The Big Three) are considered domestic vehicle manufacturers.

fast idle
When a vehicle’s engine runs fast while the vehicle is stopped and idling.

flooded engine
When too much fuel is in the cylinders and makes starting difficult or impossible.

Also known as: engine flooded with gas, car flooded, engine stall, flooded vehicle

foreign auto repair shops
Foreign auto repair shops perform repairs and maintenance on vehicles manufactured by foreign car companies, including some models built in the United States, including BMW, Toyota, Honda and Lexus.

four-wheel drive
4WD is a drive system that powers all four wheels and provides better traction during off-road use and poor weather conditions. 4-wheel drive is different from all-wheel drive because drivers cannot disengage AWD systems while they can disengage the four wheel drive / 4WD system when it’s not needed.

Also known as: 4WD, 4x4, four by four, sport utility vehicle

front-wheel drive
A driving system that powers the front wheels of the vehicle. Front-wheel drive systems can be automatic or manual shift.

Also known as: FWD, forward wheel drive

fuel injection
The fuel delivery system where injectors (also known as nozzles) spray fuel into the cylinders, giving better fuel control and efficiency.

Also known as: electronic fuel injection (EFI)

hesitation
The momentary loss of power on acceleration that causes a vehicle to hesitate when gaining speed.

Also known as: engine hesitation, engine sputtering, auto stumbling

horsepower
The amount of energy produced by a vehicle’s engine.

Also known as: HP, mechanical horsepower, car horsepower, vehicle horsepower, electrical horsepower

idle
The term used to describe a vehicle that is stationary but running.

Also known as: idling

mechanic
An auto mechanic is a professional who repairs and maintains vehicles.

Also known as: auto mechanic, automobile mechanic, auto repair technician

mobile auto repair
A mechanic who repairs vehicles on-site is considered a mobile auto repair service. Mobile auto repair shops can often do minor and major repairs and tune-ups.

OEM auto parts (Original Equipment Manufacturer)
Auto parts made by the vehicle manufacturer. While they may cost more than aftermarket auto parts, OEM parts usually fit better, last longer and are covered by warranties.

Also known as: Original Equipment Manufacturer parts, stock vehicle parts, stock parts

power loss
When an engine runs at reduced speed or requires more throttle to maintain speed.

Also known as: auto power loss, low power output, automobile hesitating

power train
The term referring to the transmission and engine, the parts that deliver power to the vehicle.

RPM / Revolutions Per Minute
The speed at which the engine crankshaft is turning.

Also known as: revolutions per minute

rebuilt auto parts
Rebuilt auto parts are used auto parts that have been remanufactured, reconditioned and restored.

Also known as: salvage auto parts, salvage car parts, salvaged parts, used auto parts, replacement parts, used car parts, refurbished auto parts, rebuilt auto parts

rough idle
Rough idling is when the engine shakes and vibrates while the vehicle is running and stationary.

Also known as: vibrations, auto choking, engine sputtering

salvage parts
Auto parts taken from recycled vehicles are called salvage auto parts. These are often inexpensive auto repair parts, but they usually don’t come with warranties because they haven’t been repaired or altered so their reliability can’t be guaranteed. Salvage auto parts are often a last resort for vehicle owners looking for hard-to-find parts for rare or older vehicles.

Also known as: salvage auto parts, salvage car parts, salvaged parts, used auto parts, replacement parts, used car parts

serpentine belt
Auto serpentine belts are also called multi-vee or multi-rib belts. They are a long, continuous belt that runs several automotive engine components, indulging the alternator, power steering pump, air pump and water pump.

Also known as: multi-vee belts, multi-v belts, multi-rib belts

shimmy
The term for a side-to-side motion that causes a vehicle’s tires and steering wheel to shake.

Also known as: car shaking, vehicle vibrations

sluggish performance
When a vehicle does not accelerate smoothly or quickly enough.

Also known as: auto hesitation, vehicle loss of power

suspension
The shock absorbers and springs that create a smoother ride by dampening the motion of a vehicle as it drives.

Also known as: suspension system

timing belt
The timing belt is a toothed belt that is operated by the crankshaft and drives the camshaft in a vehicle Broken timing belts cause valves to remain open and can cause engine damage when the valve is struck and bent by a piston.

undercarriage
The underside of a vehicle that supports and creates the framework.

Also known as: automobile framework, car body, auto frame, vehicle chassis

vacuum hose
A hose that creates vacuum suction force in the engine. Vacuum hoses move fluids from one part of the engine to another.

water pump
The pump that moves coolant (antifreeze) through the radiator and engine.

Also known as: vehicle water pump, water pump replacement

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Frequently Asked Questions
Solano County Auto Repair FAQ

Q: Why choose a Diamond Certified Auto Repair Shop?...

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Q: Why choose a Diamond Certified Auto Repair Shop?
A: We end the guessing game by offering a list of top-rated local companies who have passed the country’s most in-depth rating process. Most companies can’t pass, so only local auto repair shops rated Highest in Quality earn the Diamond Certified award. American Ratings Corporation also monitors every Diamond Certified company with in-depth and ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee. So you’ll feel confident choosing a Diamond Certified auto repair shop for your vehicle repairs.

Q: What rights do I have as a consumer in Solano County when it comes to automotive repair?
A: The Automotive Repair Act of 1974 entitles all customers to a written estimate for all repair work, detailed invoices that list work done and parts supplied, and the return of the old auto parts if customers request their return when placing the work order. For more information, visit the Bureau of Auto Repair website.

Q: Is it a good idea to choose an auto repair shop that has certifications?
A: While certifications don’t guarantee you’ll get better repairs or better service at Solano County vehicle repair centers, they are often an indicator of how serious an auto repair shop is about satisfying customers and performing reliable repairs. Certifications such as ASE (Automotive Service Excellence) and memberships in automotive service organizations show that the car mechanics have sought and attained a higher level of professionalism.
Q: What are OEM auto parts?
A: OEM parts are made by the same manufacturer that produced the original auto parts in your vehicle. Most automobile manufacturers do not make auto parts, instead they rely on outside companies to design and produce the parts. After a certain time, these OEM parts are available for resale through wholesale distributors. Once available through auto part wholesalers in Solano County, OEM parts are often much less expensive than when sold through the dealer.

Q: What are aftermarket auto parts?
A: Aftermarket parts are not produced by the original parts manufacturer, but they are made to perform and fit like the original parts. Aftermarket parts may look or feel different than original parts since they’re manufactured on different equipment. Because of this, aftermarket parts are often less expensive than OEM parts. Some auto repair shops in Dixon, Vallejo, Suisun City and other areas of Solano County use aftermarket parts to lower the price of their repairs, so it’s important to ask your car mechanic what type of parts they’re installing. However, some aftermarket parts have been redesigned to fit or function even better than OEM parts, so your auto repair shop may recommend them as an alternative based on functionality rather than low price.

Q: Is there a good reason to request OEM parts instead of aftermarket auto parts?
A: Because aftermarket parts are often cheaper than OEM parts, some auto repair garages in Solano County install them to make car repairs less expensive. However, some aftermarket parts aren’t the same quality as original manufacturer parts, so they can end up costing you money in the long run because you’ll have to repair or replace them sooner. And, if the aftermarket parts don’t fit correctly, they can even cause expensive damage to your vehicle. However, some aftermarket parts are designed to fit and function better than original parts. Your mechanic should be able to explain why they recommend the specific auto parts they do. If it’s to provide cheap auto repairs, you may be better off requesting OEM parts. But if it’s for better performance, aftermarket parts may be a wise choice.

Q: Is there a difference between independent auto repair shops and dealership repair shops in Solano County?
A: Where you take your vehicle for maintenance and repairs is a personal decision based on where you feel most comfortable and where your car receives the best repair service. However, there are differences between independent auto repair shops and dealerships located in Fairfield, Benicia and the rest of Solano County. Local independent repair shops have the freedom to use any brand or quality of parts they choose. They’re also able to install used or salvage parts based on the customers’ preferences. This, along with the fact that they usually have lower hourly rates for car repairs, can mean big savings.
However, dealerships may have an edge when it comes to training on newer makes and models, as their car repair technicians are usually trained in maintenance and repair methods months and even years before those classes are available to independent shops. Many newer cars are also still under warranty, meaning some repairs can be done for free at a dealership. In fact, in some cases, having warranty repairs done at an independent automotive repair shop can void any further warranties.

Q: Is it really important to take my car to a local repair shop for regularly scheduled maintenance? Isn’t that just a way for them to make more money?
A: It may seem that regularly scheduled maintenance is unnecessary, especially when your vehicle is running well. However, it’s the easiest and most cost-effective way to keep your car running and avoid expensive repairs in the future. Your car’s maintenance schedule should be listed in your owner’s manual, and your local Solano County auto repair shop can help you decide when your car is due for regular tune-ups and maintenance visits.

Q: Car repairs and routine maintenance are so expensive. Will I save money by going to a discount auto repair garage in Solano County?
A: While it may look like you’re saving money by going to a cheaper auto repair shop, keep in mind that margins are often tight for auto repairs and there are only a few ways shops can offer prices dramatically lower than the competition’s. They may install used or salvage parts instead of new OEM (Original Equipment Manufacturer) parts. They may also hire mechanics that aren’t certified or who are new to auto repair. This might make their rates seem lower in the short term, but you can end up having to replace parts sooner and can even cause lasting damage to your vehicle, costing you much more in repairs down the road. Some auto repair shops have even been known to advertise low hourly rates, but purposely take longer to repair your car, leaving you with a much higher bill than if you would have gone to a shop with more experienced technicians.

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Consumer Agencies
Resources for Solano County Auto Repair Center Customers

The websites forthese auto repair associations and consumer agencies can give you more information about car, truck and van repairs in your area of Solano County including Vallejo, Suisun City, Benicia, Fairfield, Rio Vista and Vacaville.

American Automobile Association (AAA) (http://www.aaa.com/)
Association for the Advancement of Automotive Medicine (AAAM) (http://www.carcrash.org/)...

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The websites forthese auto repair associations and consumer agencies can give you more information about car, truck and van repairs in your area of Solano County including Vallejo, Suisun City, Benicia, Fairfield, Rio Vista and Vacaville.

American Automobile Association (AAA) (http://www.aaa.com/)
Association for the Advancement of Automotive Medicine (AAAM) (http://www.carcrash.org/)
Automotive Aftermarket Industry Association (AAIA) (http://www.aftermarket.org/)
California Bureau of Automotive Repair (BAR) (http://www.autorepair.ca.gov/)
California Service Station and Automotive Repair Association (CSSARA) (http://www.cssara.org/)
Inter-Industry Conference on Auto Collision Repair (I-CAR) (http://www.i-car.com/)
Japanese Automobile Manufacturers Association (JAMA) (http://www.jama.org/)
Motor & Equipment Manufacturers Association (MEMA) (http://www.mema.org/)
Alliance Of Automotive Service Providers (AASP) (http://www.autoserviceproviders.com/)
Automotive Composites Alliance (ACA) (http://www.autocomposites.org/)
Association of Diesel Specialists (ADS) (http://www.diesel.org/)
Engine Builders Association (AERA) (www.aera.org)
Automotive Industry Action Group (AIAG) (http://www.aiag.org/)
Automotive Recycler's Association (ARA) (http://www.a-r-a.org/)
Automotive Service Association (ASA) (http://www.asashop.org/)
National Institute for Automotive Service Excellence (ASE) (http://www.asecert.org/)
American Salvage Pool Association (ASPA) (http://www.aspa.com/)
Automotive Warehouse Distributor Association (AWDA) (http://www.awda.org/)

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Industry Information
Solano County Auto Repair Information
Popular Vehicle Makes & ModelsTypes of Auto Repairs Available in Solano County Cities Served by Auto Repair Shops in Solano CountySolano County Auto Repair Shops Serve These Zip Codes
Honda Accordmechanical auto repairsAllendale
Benicia
Birds Landing
Bucktown
Collinsville
Cordelia
Dixon
Elmira
Fairfield
Green Valley
Liberty Farms
Maine Prairie
Mare Island
Nut Tree
Rio Vista
Scandia
Suisun City
Travis Air Force Base
Vacaville
Vallejo
94510
94512
94533
94534
94535
94571
94585
94589
94590
94591
94592
95620
95625
95687
95688
95696
BMW 3 Seriesauto smog repairs
Chevrolet Camarorough idling
Chevrolet Equinoxauto brake repair
Honda OdysseyEuropean auto repair
Hyundai ElantraJapanese auto repair
Acura MDXauto engine repairs
Ford F-150mobile auto repair
Ford Fiestacar window repair
Ford Focusauto radiator repair
Ford Mustangtransmission repair
GMC Sierraair conditioner repair
Kia Sorentocar tire repair
Honda Civicmuffler repairs
Honda CR-Vdomestic auto repair
Mazda MAZDA 3foreign car repair
Volkswagen Jettaauto electrical repair
Hyundai Sonataautomobile oil change
Toyota Priusauto ignition repairs
Nissan Muranocar problem diagnostic
Mercedes-Benz E-Classfull engine overhauls
Nissan Altimaengine rebuilding
Toyota RAV4carburetor service
Subaru Outbackfuel injection repair
Toyota Camryauto tune-up
Toyota Corollaauto diagnostics
Chevrolet Impalaclutch repairs
Chevy Silveradotiming problems
Dodge Ram Pickuphose replacement