Question 1

How often should I have my carpet cleaned?

Accepted Answer

For most homes, I recommend a carpet cleaning every six months. That will keep your carpet looking great and prevent set-in stains and wear.

Question 2

What time will you start working?

Accepted Answer

I try to start working at 10am so the carpet has enough time to dry before you get home.

Question 3

How long will it take to complete my job?

Accepted Answer

It depends on the type and size of the job, but an average four-bedroom home usually takes about four hours to clean.

Question 4

How long will my carpet take to dry?

Accepted Answer

It depends on the time of year and other factors, but most carpets are completely dry in four to six hours. In more humid and cool conditions, they can take six to eight hours. If you want them to dry faster, I recommend turning up your heater a bit because warm, dry air helps carpet and upholstery dry more quickly.

Question 5

Why is truck-mounted carpet cleaning a better method?

Accepted Answer

For the carpet to get its cleanest, the equipment has to be top-notch. Equipment has improved in the last several years, including better truck-mounted cleaning methods. I use a truck-mounted carpet cleaning system because it’s more powerful and it provides better results.

Question 6

Can you clean my specific type of carpet or upholstery?

Accepted Answer

Most modern types of carpet and upholstery can be cleaned, but there are some standouts. Delicate materials like silk have specific cleaning instructions, so you have to use the right approach. If you’re concerned about whether I can clean an item in your home, send me a picture or let me come out and take a look. I’ll be honest with you about what it will take to get it cleaned.

Question 7

Do you recommend using Scotchgard on upholstered furniture or carpet?

Accepted Answer

I don’t usually promote Scotchgard because it comes at a higher cost and usually isn’t worth it. If you’re concerned about stains, I can talk to you about your options. I know that homes with kids and pets usually benefit from regular upholstery and carpet cleaning rather than expensive add-on services.

Question 8

Will you try to sell me more services than I really need?

Accepted Answer

No, I never try to upsell my customers. While I’ll be honest with you about the services that will produce the outcomes you want, I’m not a salesperson. I always put myself in the homeowner’s position and do what they hired me to do.

Question 9

Why should I have my tile and grout professionally cleaned?

Accepted Answer

Tile and grout gets dirty, stained, and coated in minerals and buildup over time. You can often look at tile and grout and see when it hasn’t been cleaned in a long time. Mildew, discoloration, and buildup makes it look old and dingy even when it isn’t. Regular professional cleaning can make it look like new again.

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Mark Jackson: A Clean Focus