I’ve been babysitting a one-year-old and a three-year-old on a regular basis this year, so I’m constantly on the lookout for choking hazards. You’re probably familiar with the obvious ones like hot dogs, seeded grapes and marshmallows, but I was surprised when the children started coughing and choking on apple slices, french fries, and beans. According to the Centers for Disease Control and Prevention, you can prevent choking by making sure your little ones sit up while eating and not giving them food while they’re in the car or stroller. Kids are still developing their swallowing skills up until they’re 24 months old, so keep this in mind when introducing solid foods. Read more

My latest obsession is listening to podcasts about criminals who have defrauded, scammed and deceived others. Consumer investigative journalism is now more accessible than ever in this medium. All the shows I’m digging into are free through podcasting apps and streaming services like Spotify.

“Swindled” is my current favorite. It’s an independently produced true crime podcast about all sorts of money-making schemes, white collar crime and corporate greed. The anonymous host calls himself “A Concerned Citizen.” His goal is to shine a light on stories that you may have heard about in the news but didn’t really know all the sordid details. In an interview, Read more

On behalf of our Diamond Certified Resource team, I want to wish you and your family a wonderful holiday season. When you look back on your company’s performance in 2019, you should be proud. You’ve led your team to consistently deliver very high customer satisfaction, which qualified you to earn and maintain your Diamond Certified status. Your performance isn’t ordinary or average—it’s exceptional. I’d say that’s worthy of a gift or two!

Luckily, the Diamond Certified Resource is designed to provide your company with numerous gifts throughout the year. So, as we head into 2020, make sure you’re prepared to use your Diamond Certified gifts to: 1) build a stronger brand for quality; Read more

Recently, my family and I went to a restaurant and there was a short wait for a table. While we were waiting, the host offered us and a few other patrons some complimentary coffee or water. As someone who pays very close attention to customer service, I observed what kind of responses the offer received. Everyone seemed very appreciative and it was clear that this little touch had made a big impression.

The drinks came out immediately and made the wait go by much quicker. In fact, this simple gesture prompted many of us to start talking to each other. It began with general pleasantries (“That’s so nice!”) and turned into further conversation (“Have you eaten here before? Read more

I say it all the time but it bears repeating: Your Diamond Certified Company Report is the absolute best presentation of your company anywhere on the internet. Where else can consumers see your company’s accurate ratings, researched articles, expert tips, video profile, photo gallery and verbatim survey responses all in one place? It’s a one-stop shop that proves your quality and helps you stand out in an increasingly crowded marketplace, which ultimately turns prospective clients into committed buyers of your services.

Your prospects already visit diamondcertified.org to view your Diamond Certified Company Report, but wouldn’t it be great if you could also show them this comprehensive info on your own website and social media accounts? Read more

Click HERE to download a PDF of “The 21 Most Popular Uses of Diamond Certified”

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