UPDATED DAILY As the coronavirus pandemic becomes an increasing concern, it’s vital to stay informed on what to do and where to go if you need help. If you’re a Bay Area resident, refer to the following list to find information and resources in your specific county. Read more

A shower enclosure is the centerpiece of any bathroom. Accordingly, when installing or remodeling a shower enclosure, it’s important to take a mindful approach to design. Additionally, after the enclosure is completed, ongoing maintenance is necessary to protect your investment. In the following article, seven Diamond Certified Expert Contributors share their tips for designing and maintaining a shower enclosure. Read more

As the coronavirus pandemic becomes an increasing concern, it’s vital to keep your employees and customers informed on what to do and where to go if they need help. Here’s a list you can distribute to help people find information and resources in their specific counties. Read more

On behalf of our Diamond Certified Resource team, I want to wish you and your family a wonderful holiday season. When you look back on your company’s performance in 2019, you should be proud. You’ve led your team to consistently deliver very high customer satisfaction, which qualified you to earn and maintain your Diamond Certified status. Your performance isn’t ordinary or average—it’s exceptional. I’d say that’s worthy of a gift or two!

Luckily, the Diamond Certified Resource is designed to provide your company with numerous gifts throughout the year. So, as we head into 2020, make sure you’re prepared to use your Diamond Certified gifts to: 1) build a stronger brand for quality; Read more

Recently, my family and I went to a restaurant and there was a short wait for a table. While we were waiting, the host offered us and a few other patrons some complimentary coffee or water. As someone who pays very close attention to customer service, I observed what kind of responses the offer received. Everyone seemed very appreciative and it was clear that this little touch had made a big impression.

The drinks came out immediately and made the wait go by much quicker. In fact, this simple gesture prompted many of us to start talking to each other. It began with general pleasantries (“That’s so nice!”) and turned into further conversation (“Have you eaten here before? Read more

I say it all the time but it bears repeating: Your Diamond Certified Company Report is the absolute best presentation of your company anywhere on the internet. Where else can consumers see your company’s accurate ratings, researched articles, expert tips, video profile, photo gallery and verbatim survey responses all in one place? It’s a one-stop shop that proves your quality and helps you stand out in an increasingly crowded marketplace, which ultimately turns prospective clients into committed buyers of your services.

Your prospects already visit diamondcertified.org to view your Diamond Certified Company Report, but wouldn’t it be great if you could also show them this comprehensive info on your own website and social media accounts? Read more