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    Diamond Certified Expert Contributors
    Read topic-based expert articles and watch informative video tips by Diamond Certified Expert Contributors, each of whom manages a local company that has been independently rated Highest in Quality and Helpful Expertise®.

    Diamond Certified Consumer Blog
    The Diamond Certified Blog is updated bi-weekly and features helpful articles and videos on a wide variety of topics. Read blogs about home, health and auto maintenance; learn about industry-leading organizations; stay up-to-date on the latest developments in the Diamond Certified Resource; and much more.

    Savvy Consumer Tips
    Read the latest consumer advice and tips from Chris Bjorklund, a Bay Area consumer advocate with more than 35 years of experience. You can also access archived Savvy Consumer Tips and contact Chris about consumer issues in your area.

    How to Be a Savvy Consumer
    Watch a video and read informative articles to learn how you can be a savvy consumer and get the most out of the consumer experience.

    Local Company Owner Blog
    Read our comprehensive series of business-to-business blogs to gain valuable insight into topics like customer retention, brand building, improving market signals and more.

DIAMOND CERTIFIED EXPERT CONTRIBUTORS
Helpful Expertise® From Owners of Top Rated Companies

If you want to gain knowledge on specific local services and become a more savvy consumer, we encourage you to access the Diamond Certified Expert Reports through the search options on the right. These mostly industry-specific articles, tip sheets, videos and blog entries are created for consumers by local experts. The authors know what they’re talking about because they own or manage local Diamond Certified companies that have been independently rated Highest in Quality and Helpful Expertise®. Each has contributed their expertise to create these reports for you and other consumers as a way to give back to their community.

Albert Nahman Owner
Albert Nahman Plumbing and Heating

Barbara Ragsdale President
Knights’ Electric, Inc.

Cameron Radonich Marketing Director
Los Gatos Roofing

Debby Benson-Miller Real Estate Agent
Prime Real Estate Services

Geoffrey Kulik Partner
Sterck Kulik O’Neill Accounting Group, Inc.

Dr. Jag Dhesi Owner
Springtown Wellness Center – Jag Dhesi, D.C.

Andrea Vernerova Property Manager
CM Property Management Inc.

Rolf Bell Principal
Green Living Builders LLC

Alex Nunez Manager
B & J Transmissions

Dr. Lovely Manlapaz Owner
Lovely Manlapaz Teodoro DDS

Bill Place Owner
Nor Cal Glass Products, Inc.

Soumil Amin Owner
CertaPro Painters of Berkeley

RECENT DIAMOND CERTIFIED EXPERT REPORTS

Video: The Importance of Roof Ventilation

SOUTH SAN FRANCISCO — Host, Sarah Rutan: If you’re planning for a roof replacement, one thing you should discuss with your contractor is ventilation. Today we’re in South San Francisco with Diamond Certified Expert Contributor Carlos Rodriguez of Mr. Roofing to learn more.

Diamond Certified Expert Contributor, Carlos Rodriguez: Ventilation is a critical component to all roof systems, especially for the longevity of the roof and also to keep everyone healthy inside the property. If you don’t have proper ventilation, condensation starts to form and drip literally, and mold and mildew can start to grow. And that will affect or deteriorate the roof system, as well as affect people’s health causing asthma, Read more

Video: Consideration for Adding Rooftop Solar

SOUTH SAN FRANCISCO — Host, Sarah Rutan: If you’re thinking about installing solar panels on your home, one thing you should consider is the age of your roof. Today we’re in South San Francisco with Diamond Certified Expert Contributor Carlos Rodriguez of Mr. Roofing to learn more.

Diamond Certified Expert Contributor, Carlos Rodriguez: Solar is a very smart decision to put onto your property and the most common place you’re going to put it on is your roof. One thing we see, though, is a solar company installing solar onto an older roof system. And that might not be the best decision because that roof is not going to last as long as the solar panels. Read more

DIAMOND CERTIFIED CONSUMER BLOG
Blog
Diamond Certified Experts: How to Maintain Your Roof

Posted on January 14, 2020 by James Florence

Since your roof is above your sightline, it’s easy to ignore…that is, until it starts leaking. To avoid this situation, you’ll need to be diligent about maintaining your roof. Of course, like many homeowners, you may not know the first thing about roof maintenance. Not to worry—we’ve invited nine Diamond Certified Expert Contributors in the roofing industry to share their expertise on this topic. Read on to learn more! Read more

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Posted in: Roofing, Home Maintenance, Diamond Certified Experts

Eye Care After 40: Farsightedness

Posted on January 09, 2020 by Suzanne Carroll

After age 40, our eyes naturally begin to lose the ability to focus on near objects. The clinical term for this phenomenon is presbyopia, but the more common name is farsightedness. This condition can affect people who’ve never had problems with their vision before. With our growing reliance on smartphones and computers for our work and social lives, treating farsightedness is essential for daily comfort. Read more

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Posted in: Vision Care
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HOW TO BE A SAVVY DIAMOND CERTIFIED CONSUMER
Watch this video to learn Chris Bjorklund's Top 10 ways to be a savvy consumer.
HOW TO MANAGE YOUR RELATIONSHIP WITH THE COMPANY YOU CHOOSE

Your Role in Creating a Win-Win Relationship

Many consumers find that it helps to know the scope of their jobs and their overarching goals before talking to a local service company. By knowing what you want to accomplish… Read more

How to be Their Favorite Customer

When you work with a local company, it’s ultimately their responsibility to perform a thorough and complete job, but you play a big part in the success of your project, too… Read more

Best Practices for Communicating with a Company

Delivering feedback to a company is like landing an airplane on an old runway—it can be bumpy or smooth depending on how much work has been put into maintaining the area… Read more

WHAT TO DO IF THINGS GO WRONG

How to Develop the Relationship to Prevent Problems

Be willing to be satisfied. It’s strange but true. Small-business owners and their staff really like making their customers happy for its own reward. They’ll go the extra mile for customers… Read more

The First Steps to Problem Resolution

“Don’t make assumptions.” This piece of wisdom is perhaps the most powerful guiding principle in conflict prevention. I picked it up from a book called The Four Agreements by Don Miguel Ruiz… Read more

Go to Problem Resolution and Mediation Hub

This informative page will teach you what to do when you have an issue with a local company. Read more

LOCAL COMPANY OWNER BLOG
Blog
The Season of Giving

Posted on December 14, 2019 by Greg Louie

On behalf of our Diamond Certified Resource team, I want to wish you and your family a wonderful holiday season. When you look back on your company’s performance in 2019, you should be proud. You’ve led your team to consistently deliver very high customer satisfaction, which qualified you to earn and maintain your Diamond Certified status. Your performance isn’t ordinary or average—it’s exceptional. I’d say that’s worthy of a gift or two!

Luckily, the Diamond Certified Resource is designed to provide your company with numerous gifts throughout the year. So, as we head into 2020, make sure you’re prepared to use your Diamond Certified gifts to: 1) build a stronger brand for quality; Read more

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What a Surprise!

Posted on October 14, 2019 by Greg Louie

Recently, my family and I went to a restaurant and there was a short wait for a table. While we were waiting, the host offered us and a few other patrons some complimentary coffee or water. As someone who pays very close attention to customer service, I observed what kind of responses the offer received. Everyone seemed very appreciative and it was clear that this little touch had made a big impression.

The drinks came out immediately and made the wait go by much quicker. In fact, this simple gesture prompted many of us to start talking to each other. It began with general pleasantries (“That’s so nice!”) and turned into further conversation (“Have you eaten here before? Read more

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The Components of Your Success

Posted on September 14, 2019 by Greg Louie

I say it all the time but it bears repeating: Your Diamond Certified Company Report is the absolute best presentation of your company anywhere on the internet. Where else can consumers see your company’s accurate ratings, researched articles, expert tips, video profile, photo gallery and verbatim survey responses all in one place? It’s a one-stop shop that proves your quality and helps you stand out in an increasingly crowded marketplace, which ultimately turns prospective clients into committed buyers of your services.

Your prospects already visit diamondcertified.org to view your Diamond Certified Company Report, but wouldn’t it be great if you could also show them this comprehensive info on your own website and social media accounts? Read more

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