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    Diamond Certified Expert Contributors
    Read topic-based expert articles and watch informative video tips by Diamond Certified Expert Contributors, each of whom manages a local company that has been independently rated Highest in Quality and Helpful Expertise®.

    Diamond Certified Consumer Blog
    The Diamond Certified Blog is updated bi-weekly and features helpful articles and videos on a wide variety of topics. Read blogs about home, health and auto maintenance; learn about industry-leading organizations; stay up-to-date on the latest developments in the Diamond Certified Resource; and much more.

    Savvy Consumer Tips
    Read the latest consumer advice and tips from Chris Bjorklund, a Bay Area consumer advocate with more than 35 years of experience. You can also access archived Savvy Consumer Tips and contact Chris about consumer issues in your area.

    How to Be a Savvy Consumer
    Watch a video and read informative articles to learn how you can be a savvy consumer and get the most out of the consumer experience.

    Local Company Owner Blog
    Read our comprehensive series of business-to-business blogs to gain valuable insight into topics like customer retention, brand building, improving market signals and more.

DIAMOND CERTIFIED EXPERT CONTRIBUTORS
Helpful Expertise® From Owners of Top Rated Companies

If you want to gain knowledge on specific local services and become a more savvy consumer, we encourage you to access the Diamond Certified Expert Reports through the search options on the right. These mostly industry-specific articles, tip sheets, videos and blog entries are created for consumers by local experts. The authors know what they’re talking about because they own or manage local Diamond Certified companies that have been independently rated Highest in Quality and Helpful Expertise®. Each has contributed their expertise to create these reports for you and other consumers as a way to give back to their community.

Aaron Weiss Owner
Roofmasters / Bird Control Services

Soumil Amin Owner
CertaPro Painters of Berkeley

Christine Stahl Partner
Lommori Stahl Group of Re/Max Star Properties

Dr. William Hummer Owner
William R. Hummer, DDS

Darcy Quinn A and P Moving, Inc.

Agapito Chavez-Reyes Owner
PRI-Premiere Roofing Inc.

Chitra Bheeman Advantage Moving & Storage

Chris Morimoto Owner
Precision Air Solutions

Lamine Elabed President
LW Construction & Handyman Services

Charles Lee Owner
California Concrete – Pump Pros

Laural Roaldson Owner
Laural Landscapes, Inc.

Dave Erickson Automotive Excellence

RECENT DIAMOND CERTIFIED EXPERT REPORTS

Considerations for Roofing System Design

OAKLAND — Planning to replace your roof? If so, you’ll want to make sure your new roof meets your specific needs and preferences. Here are a few considerations to make when designing a roofing system:

Long-term plans

How long do you envision yourself living in the home? If you plan on moving in five years, a practical, mid-range roofing system will likely make more sense than a high-end, cosmetically appealing one.

Aesthetics

Do you have specific ideas about the visual look of your roof? In this case, your roofing contractor can tailor your roofing system to include aesthetic features like copper flashings and designer shingles.

Fire risk concerns

Wildfires have become a major concern in the Bay Area during the last several years. Read more

Achieving Title 24 Compliance With Your Roof

OAKLAND — California’s Title 24 energy code now extends to residential roofing, with specific requirements for both flat and sloped roofs. For this reason, if you’re planning to replace your roof in the near future, you’ll need to ensure it meets these requirements.

Fortunately, there are many options for achieving Title 24 compliance with a roof. One is to use cool roofing materials, which are specifically designed to improve energy-efficient performance. For sloped roofs, these include cool roof shingles, synthetic shakes and slates; for flat roofs, these include cool roof coatings, as well as PVC and TPO style roofs.

If you’re partial to a particular roofing material that’s not Title 24-compliant, Read more

DIAMOND CERTIFIED CONSUMER BLOG
Blog
Diamond Certified Experts: Shower Enclosure Design and Maintenance

Posted on March 17, 2020 by James Florence

A shower enclosure is the centerpiece of any bathroom. Accordingly, when installing or remodeling a shower enclosure, it’s important to take a mindful approach to design. Additionally, after the enclosure is completed, ongoing maintenance is necessary to protect your investment. In the following article, seven Diamond Certified Expert Contributors share their tips for designing and maintaining a shower enclosure. Read more

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Posted in: Kitchen & Bath, Diamond Certified Experts
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HOW TO BE A SAVVY DIAMOND CERTIFIED CONSUMER
Watch this video to learn Chris Bjorklund's Top 10 ways to be a savvy consumer.
HOW TO MANAGE YOUR RELATIONSHIP WITH THE COMPANY YOU CHOOSE

Your Role in Creating a Win-Win Relationship

Many consumers find that it helps to know the scope of their jobs and their overarching goals before talking to a local service company. By knowing what you want to accomplish… Read more

How to be Their Favorite Customer

When you work with a local company, it’s ultimately their responsibility to perform a thorough and complete job, but you play a big part in the success of your project, too… Read more

Best Practices for Communicating with a Company

Delivering feedback to a company is like landing an airplane on an old runway—it can be bumpy or smooth depending on how much work has been put into maintaining the area… Read more

WHAT TO DO IF THINGS GO WRONG

How to Develop the Relationship to Prevent Problems

Be willing to be satisfied. It’s strange but true. Small-business owners and their staff really like making their customers happy for its own reward. They’ll go the extra mile for customers… Read more

The First Steps to Problem Resolution

“Don’t make assumptions.” This piece of wisdom is perhaps the most powerful guiding principle in conflict prevention. I picked it up from a book called The Four Agreements by Don Miguel Ruiz… Read more

Go to Problem Resolution and Mediation Hub

This informative page will teach you what to do when you have an issue with a local company. Read more

LOCAL COMPANY OWNER BLOG
Blog
The Season of Giving

Posted on December 14, 2019 by Greg Louie

On behalf of our Diamond Certified Resource team, I want to wish you and your family a wonderful holiday season. When you look back on your company’s performance in 2019, you should be proud. You’ve led your team to consistently deliver very high customer satisfaction, which qualified you to earn and maintain your Diamond Certified status. Your performance isn’t ordinary or average—it’s exceptional. I’d say that’s worthy of a gift or two!

Luckily, the Diamond Certified Resource is designed to provide your company with numerous gifts throughout the year. So, as we head into 2020, make sure you’re prepared to use your Diamond Certified gifts to: 1) build a stronger brand for quality; Read more

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What a Surprise!

Posted on October 14, 2019 by Greg Louie

Recently, my family and I went to a restaurant and there was a short wait for a table. While we were waiting, the host offered us and a few other patrons some complimentary coffee or water. As someone who pays very close attention to customer service, I observed what kind of responses the offer received. Everyone seemed very appreciative and it was clear that this little touch had made a big impression.

The drinks came out immediately and made the wait go by much quicker. In fact, this simple gesture prompted many of us to start talking to each other. It began with general pleasantries (“That’s so nice!”) and turned into further conversation (“Have you eaten here before? Read more

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The Components of Your Success

Posted on September 14, 2019 by Greg Louie

I say it all the time but it bears repeating: Your Diamond Certified Company Report is the absolute best presentation of your company anywhere on the internet. Where else can consumers see your company’s accurate ratings, researched articles, expert tips, video profile, photo gallery and verbatim survey responses all in one place? It’s a one-stop shop that proves your quality and helps you stand out in an increasingly crowded marketplace, which ultimately turns prospective clients into committed buyers of your services.

Your prospects already visit diamondcertified.org to view your Diamond Certified Company Report, but wouldn’t it be great if you could also show them this comprehensive info on your own website and social media accounts? Read more

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