Find Expert Advice


    Diamond Certified Expert Contributors
    Read topic-based expert articles and watch informative video tips by Diamond Certified Expert Contributors, each of whom manages a local company that has been independently rated Highest in Quality and Helpful Expertise.

    Diamond Certified Consumer Blog
    The Diamond Certified Blog is updated bi-weekly and features helpful articles and videos on a wide variety of topics. Read blogs about home, health and auto maintenance; learn about industry-leading organizations; stay up-to-date on the latest developments in the Diamond Certified Resource; and much more.

    Savvy Consumer Tips
    Read the latest consumer advice and tips from Chris Bjorklund, a Bay Area consumer advocate with more than 35 years of experience. You can also access archived Savvy Consumer Tips and contact Chris about consumer issues in your area.

    How to Be a Savvy Consumer
    Watch a video and read informative articles to learn how you can be a savvy consumer and get the most out of the consumer experience.

    Local Company Owner Blog
    Read our comprehensive series of business-to-business blogs to gain valuable insight into topics like customer retention, brand building, improving market signals and more.

Helpful Expertise From Owners of Top Rated Companies

If you want to gain knowledge on specific local services and become a more savvy consumer, we encourage you to access the Diamond Certified Expert Reports through the search options on the right. These mostly industry-specific articles, tip sheets, videos and blog entries are created for consumers by local experts. The authors know what they’re talking about because they own or manage local Diamond Certified companies that have been independently rated Highest in Quality and Helpful Expertise. Each has contributed their expertise to create these reports for you and other consumers as a way to give back to their community.

Adam Garza Owner
San Jose Plumbing, Inc.

John Gorman Owner
Save Energy Company

Agustin Cruz Owner
Cruz Auto Repair

Alain Joske Owner

Amanda Lafferty Design Associate
National Blinds & Flooring Inc.

Amie Prendergast Owner
Precision Door Services of the Bay Area

Alex Oceguera CEO
Cosmos Roofing

Alex Nunez Manager
B & J Transmissions

Blaine Lucas Owner
Foothill Locksmiths, Inc.

Carlos Aguilera Owner
A C A Remodeling Design

John Gingrich Owner
Gingrich Horticulture Service

Alan Kostelnik Owner
Gardens of the Wine Country


3 Tips for Moving in San Francisco

SAN FRANCISCO — Moving is often a stressful undertaking, but when it comes to moving in San Francisco, the level of stress can be amplified. Fortunately, this doesn’t have to be the case: with proactive preparation, you can facilitate a smooth and efficient San Francisco move. Here are some preparatory measures to keep in mind:

1. Verify parking. As any Bay Area resident knows, parking in San Francisco can be challenging, to say the least. If you live in a busy area, make it a point to reserve one or more parking spaces in front of your home or apartment building for the day of your move. The process is fairly simple: just call the San Francisco Municipal Transportation Agency (SFMTA) and ask for a parking permit. Read more

The Advantage of a Construction Clean-up Specialist

SAN RAFAEL — Remodeling your home can create a beautiful space, but it can also create a lot of dust in the process. Even when preventative measures are taken (such as putting up plastic barriers and using vacuum-equipped machinery), it’s impossible to totally arrest dust, which has a tendency to accumulate on surfaces and invade every available crevice and alcove. While a construction company will typically perform a cursory cleaning before showing a remodeled space to a client, the amount of dust that remains hidden from sight can be significant.

Even if it can’t be seen, residual dust from remodeling can have conspicuous consequences. In particular, dust can cause health problems for the home’s inhabitants, Read more

How to Organize a Kitchen: Tips and Tricks

Posted on January 18, 2018 by Jennifer Chan

Do you make avocado toast in Tiburon? Do you cook mac-and-kale in Cupertino? Maybe you read nutrition panels in Pinole, prepare recipes from Pinterest in Palo Alto or pickle in Petaluma. Whatever you cook and wherever you do it, if you live in the San Francisco Bay Area, you probably use your kitchen a lot. So, this year, it’s time to make that kitchen work for you and your family. Whether you’re ready for an entire kitchen remodel or just need some helpful hacks, we have some suggestions about how to organize a kitchen. Read on!

Kitchen Work Zones

Start by understanding your kitchen work zones. Most kitchens have three core zones:

  • Cooking
  • Food preparation
  • Cleaning

In addition, Read more

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Posted in: Home Remodeling, Home Maintenance, Uncategorized, Home Tips, Home Improvement
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The 2018 Winter Diamond Certified Directory Update Is Here!

Posted on January 16, 2018 by Suzanne Carroll

directory update cover winter 2018Have you received your free copy of the 2018 Winter Diamond Certified Directory Update in the mail? It provides instant access to hundreds of local, top rated Diamond Certified companies across a wide range of service industries, from auto repair and plumbing to optometry and dentistry.

Every Diamond Certified company must continue to deliver on its promises to you, the consumer. That’s why we conduct ongoing customer satisfaction research, perform credential-based ratings, monitor each company’s performance, and back you up with mediation and the Diamond Certified Performance Guarantee.

If you haven’t received your copy of the 2018 Winter Diamond Certified Directory Update, simply click here and we’ll send one as soon as possible. Read more

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Watch this video to learn Chris Bjorklund's Top 10 ways to be a savvy consumer.

Your Role in Creating a Win-Win Relationship

Many consumers find that it helps to know the scope of their jobs and their overarching goals before talking to a local service company. By knowing what you want to accomplish… Read more

How to be Their Favorite Customer

When you work with a local company, it’s ultimately their responsibility to perform a thorough and complete job, but you play a big part in the success of your project, too… Read more

Best Practices for Communicating with a Company

Delivering feedback to a company is like landing an airplane on an old runway—it can be bumpy or smooth depending on how much work has been put into maintaining the area… Read more


How to Develop the Relationship to Prevent Problems

Be willing to be satisfied. It’s strange but true. Small-business owners and their staff really like making their customers happy for its own reward. They’ll go the extra mile for customers… Read more

The First Steps to Problem Resolution

“Don’t make assumptions.” This piece of wisdom is perhaps the most powerful guiding principle in conflict prevention. I picked it up from a book called The Four Agreements by Don Miguel Ruiz… Read more

Go to Problem Resolution and Mediation Hub

This informative page will teach you what to do when you have an issue with a local company. Read more

Strong Influence

Posted on October 26, 2017 by Jim Stein

Strength matters.

Your strong quality brand attracts those who care about quality and are willing to pay for it.

Your strong customer loyalty bear hugs your customers so they return and refer you.

Your strong digital helps your best prospects find and engage with you on their smartphones.

Your strong Deep Info makes more of your best prospects choose you over your competitors. Read more

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Your Launch!

Posted on September 26, 2017 by Jim Stein

With the launch of your newly designed Diamond Certified Company Report page, your “Best Page Ever” just got even better (if you qualify for Diamond Certified)! It beats all other presentations of your company for high trust and influence, so you’ll attract and sell more to quality-seeking customers. Starting on the very first page view of your Company Report, your prospective customers instantly see that you’re top rated and guaranteed, and they connect emotionally with your company through your video and lead article. Plus, this gives them easy scroll-down or simple NAVIGATION menu access to Deep InfoTM on your company. Read more

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Your Wild Card

Posted on August 26, 2017 by Jim Stein

If you run a company, you face problems. They come with the territory and change with market conditions and the flavor of staff issues. People may say you have “good problems” if you have too many potential customer inquiries to handle, but we both know you face a big challenge if you’re also dealing with severe capacity issues due to a shortage of quality staff. If you can’t do the work, having inquiries can be frustrating and, if you don’t follow up well, lead to an erosion of your brand image. “Bad problems” may be times when you lack Quality Customers and have thin margins and/or face new competition. These problems kill financial performance, and left unresolved, Read more

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Mid-Year Review

Posted on July 26, 2017 by Jim Stein

Half the year has passed, so it’s a good time to conduct a review of your company’s key metrics and create a simple action plan that should yield improvements for the second half of the year. This periodic review and action plan process leads to continuous improvement in your company’s performance. Here are our key metrics for the Diamond Certified Resource. As you can see, comparing the first half of this year to the same period last year, we had a 10% gain in our number of consumer fans and a massive gain in the number of times these Preferred Consumers engaged by reading our email newsletters.

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