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    Diamond Certified Expert Contributors
    Read topic-based expert articles and watch informative video tips by Diamond Certified Expert Contributors, each of whom manages a local company that has been independently rated Highest in Quality and Helpful Expertise®.

    Diamond Certified Consumer Blog
    The Diamond Certified Blog is updated bi-weekly and features helpful articles and videos on a wide variety of topics. Read blogs about home, health and auto maintenance; learn about industry-leading organizations; stay up-to-date on the latest developments in the Diamond Certified Resource; and much more.

    Savvy Consumer Tips
    Read the latest consumer advice and tips from Chris Bjorklund, a Bay Area consumer advocate with more than 35 years of experience. You can also access archived Savvy Consumer Tips and contact Chris about consumer issues in your area.

    How to Be a Savvy Consumer
    Watch a video and read informative articles to learn how you can be a savvy consumer and get the most out of the consumer experience.

    Local Company Owner Blog
    Read our comprehensive series of business-to-business blogs to gain valuable insight into topics like customer retention, brand building, improving market signals and more.

DIAMOND CERTIFIED EXPERT CONTRIBUTORS
Helpful Expertise® From Owners of Top Rated Companies

If you want to gain knowledge on specific local services and become a more savvy consumer, we encourage you to access the Diamond Certified Expert Reports through the search options on the right. These mostly industry-specific articles, tip sheets, videos and blog entries are created for consumers by local experts. The authors know what they’re talking about because they own or manage local Diamond Certified companies that have been independently rated Highest in Quality and Helpful Expertise®. Each has contributed their expertise to create these reports for you and other consumers as a way to give back to their community.

Albert Nahman Owner
Albert Nahman Plumbing and Heating

Barbara Ragsdale President
Knights’ Electric, Inc.

Cameron Radonich Marketing Director
Los Gatos Roofing

Debby Benson-Miller Real Estate Agent
Prime Real Estate Services

Geoffrey Kulik Partner
Sterck Kulik O’Neill Accounting Group, Inc.

Dr. Jag Dhesi Owner
Springtown Wellness Center – Jag Dhesi, D.C.

Andrea Vernerova Property Manager
CM Property Management Inc.

Rolf Bell Principal
Green Living Builders LLC

Alex Nunez Manager
B & J Transmissions

Dr. Lovely Manlapaz Owner
Lovely Manlapaz Teodoro DDS

Bill Place Owner
Nor Cal Glass Products, Inc.

Soumil Amin Owner
CertaPro Painters of Berkeley

RECENT DIAMOND CERTIFIED EXPERT REPORTS

Video: A Beneficial Prius Feature

ROHNERT PARK — Host, Sarah Rutan: Do you own a Toyota Prius? If so, make sure you’re taking advantage of its regenerative braking feature. Today we’re in Rohnert Park with Diamond Certified Expert Contributor Dave Erickson of Automotive Excellence to learn more.

Diamond Certified Expert Contributor, Dave Erickson: For those of you who are driving Priuses that have the “B” feature on the shift or on the dash, you can use that feature for braking purposes during commute times or around in town. When you let off the gas, it automatically brakes the vehicle and regenerates the battery.

Host, Sarah Rutan: To learn more from local, Read more

Video: Investing in a Quality Kitchen Sink

SAN RAMON — Host, Sarah Rutan: When remodeling your kitchen, one fixture you don’t want to skimp on is the sink. To learn why, we’re in San Ramon with Cecilia Stolzer Grote of The Cabinet Center, speaking on behalf of Diamond Certified Expert Contributor Brad McCarthy.

Cecilia Stolzer Grote: When you’re planning your kitchen remodel and trying to save on the budget somewhere, the one place to not try and save money is on a sink. Don’t buy a cheap sink, spend money on a quality sink and try to save elsewhere. The reason for this is, it’s nearly impossible to remove a sink from under solid surface. You can’t chip out granite. Read more

DIAMOND CERTIFIED CONSUMER BLOG
Blog
Video: Measuring for a New Refrigerator

Posted on October 17, 2019 by James Florence

Earlier this week, we posted an article featuring expert tips for selecting and maintaining home appliances. One tip recommended assessing an appliance’s size dimensions (among other specifications) to verify compatibility with your home’s layout. To gain further insight, watch this video on measuring for a new refrigerator by Diamond Certified Expert Contributor Mike Patterson, sales associate at Martin & Harris Appliances in San Rafael.

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Posted in: Appliances

Diamond Certified Experts: All About Appliances

Posted on October 15, 2019 by James Florence

You rely on your home appliances to perform a lot of tasks, from cooking food to cleaning dishes and clothes. Not surprisingly, when even one appliance stops working, it can throw a wrench into your daily routine. That’s why it’s wise to invest in quality appliances and be proactive about keeping them maintained. In the following article, seven Diamond Certified Expert Contributors provide their tips for choosing and maintaining home appliances. Read more

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Posted in: Appliances

HOW TO BE A SAVVY DIAMOND CERTIFIED CONSUMER
Watch this video to learn Chris Bjorklund's Top 10 ways to be a savvy consumer.
HOW TO MANAGE YOUR RELATIONSHIP WITH THE COMPANY YOU CHOOSE

Your Role in Creating a Win-Win Relationship

Many consumers find that it helps to know the scope of their jobs and their overarching goals before talking to a local service company. By knowing what you want to accomplish… Read more

How to be Their Favorite Customer

When you work with a local company, it’s ultimately their responsibility to perform a thorough and complete job, but you play a big part in the success of your project, too… Read more

Best Practices for Communicating with a Company

Delivering feedback to a company is like landing an airplane on an old runway—it can be bumpy or smooth depending on how much work has been put into maintaining the area… Read more

WHAT TO DO IF THINGS GO WRONG

How to Develop the Relationship to Prevent Problems

Be willing to be satisfied. It’s strange but true. Small-business owners and their staff really like making their customers happy for its own reward. They’ll go the extra mile for customers… Read more

The First Steps to Problem Resolution

“Don’t make assumptions.” This piece of wisdom is perhaps the most powerful guiding principle in conflict prevention. I picked it up from a book called The Four Agreements by Don Miguel Ruiz… Read more

Go to Problem Resolution and Mediation Hub

This informative page will teach you what to do when you have an issue with a local company. Read more

LOCAL COMPANY OWNER BLOG
Blog
Once Upon a Time…

Posted on July 08, 2019 by Greg Louie

People love stories. That’s why we spend so much time with movies, TV shows, books, video games, and news and entertainment websites. But that’s still not nearly enough. We need even more stories! That’s why more than a billion of us tune in to watch our friends’ and families’ stories unfold on Facebook; and for most, part of the attraction is that we even get to tell our own stories. So, as a business manager, it shouldn’t surprise you that your potential customers are taking the data points they collect about your company and converting them into stories. It’s the way our brains are wired. Since this is the human process, it’s wise to make sure your company’s stories elevate your position. Read more

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More Than Just a Rating

Posted on June 17, 2019 by Greg Louie

It’s playoff season in the NBA and NHL, and as of this writing, both Bay Area teams are still in the running for their respective championships. No matter what happens over the next few weeks, this is an exciting time for the Golden State Warriors, the San Jose Sharks and their loyal fans. After all, every athlete wants to play for a championship team, just as every professional wants to feel pride in their work.

It’s natural—when business is booming and morale is high, it’s easier to acquire and retain staff because everyone feels like they’re part of a well-oiled machine. This is especially true for your company. You’ve Diamond Certified and been independently rated Highest in Quality and Helpful Expertise®, Read more

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When is Traffic Good?

Posted on March 11, 2019 by Greg Louie

Stop me if you’ve heard this one before: The other day, I was driving to a meeting when I hit unexpected traffic on the 580. Bay Area residents know this feeling all too well—you managed to make it out of the house 10 minutes early and you’re on track for a speedy arrival, but your plans are upended by an impenetrable block of vehicles that stretches as far as the eye can see.

As I was sitting in my car, waiting my turn in the stop-and-go river, I started thinking: is there such a thing as good traffic? Obviously not if you have somewhere to be, but when it comes to your company’s presence online, Read more

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