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    Diamond Certified Expert Contributors
    Read topic-based expert articles and watch informative video tips by Diamond Certified Expert Contributors, each of whom manages a local company that has been independently rated Highest in Quality and Helpful Expertise®.

    Diamond Certified Consumer Blog
    The Diamond Certified Blog is updated bi-weekly and features helpful articles and videos on a wide variety of topics. Read blogs about home, health and auto maintenance; learn about industry-leading organizations; stay up-to-date on the latest developments in the Diamond Certified Resource; and much more.

    Savvy Consumer Tips
    Read the latest consumer advice and tips from Chris Bjorklund, a Bay Area consumer advocate with more than 35 years of experience. You can also access archived Savvy Consumer Tips and contact Chris about consumer issues in your area.

    How to Be a Savvy Consumer
    Watch a video and read informative articles to learn how you can be a savvy consumer and get the most out of the consumer experience.

    Local Company Owner Blog
    Read our comprehensive series of business-to-business blogs to gain valuable insight into topics like customer retention, brand building, improving market signals and more.

DIAMOND CERTIFIED EXPERT CONTRIBUTORS
Helpful Expertise® From Owners of Top Rated Companies

If you want to gain knowledge on specific local services and become a more savvy consumer, we encourage you to access the Diamond Certified Expert Reports through the search options on the right. These mostly industry-specific articles, tip sheets, videos and blog entries are created for consumers by local experts. The authors know what they’re talking about because they own or manage local Diamond Certified companies that have been independently rated Highest in Quality and Helpful Expertise®. Each has contributed their expertise to create these reports for you and other consumers as a way to give back to their community.

Albert Nahman Owner
Albert Nahman Plumbing and Heating

Barbara Ragsdale President
Knights’ Electric, Inc.

Cameron Radonich Marketing Director
Los Gatos Roofing

Debby Benson-Miller Real Estate Agent
Prime Real Estate Services

Geoffrey Kulik Partner
Sterck Kulik O’Neill Accounting Group, Inc.

Dr. Jag Dhesi Owner
Springtown Wellness Center – Jag Dhesi, D.C.

Andrea Vernerova Property Manager
CM Property Management Inc.

Rolf Bell Principal
Green Living Builders LLC

Alex Nunez Manager
B & J Transmissions

Dr. Lovely Manlapaz Owner
Lovely Manlapaz Teodoro DDS

Bill Place Owner
Nor Cal Glass Products, Inc.

Soumil Amin Owner
CertaPro Painters of Berkeley

RECENT DIAMOND CERTIFIED EXPERT REPORTS

Choosing the Right Hardwood Floor Cleaning Product

DANVILLE — A hardwood floor is a big investment, and the best way to protect that investment is by employing proper care and maintenance. However, just any maintenance won’t do—it needs to be appropriate for the type of floor and, more importantly, the type of finish you have.

There are three major finishes used on hardwood floors: urethane, UV oil and oil-based. Each of these finishes requires a different cleaning product (or set of products). Urethane is the most low-maintenance of the three. For cleaning a urethane-finished floor, Bona® Hardwood Floor Cleaner is a good choice. Simply spray your mophead with the cleaner and wipe the floor clean.

On the other hand, Read more

Considerations for Choosing a Wood Flooring Product

DANVILLE — When choosing a new wood flooring product for your home, you’ll need to consider several factors to make the right decision. A good starting place is to consider the size and character of your household, as this will inform the criteria on which you’ll base your decision. For example, if you have an “active” household with young children and pets, you’re going to have very different criteria than a retired couple.

One of the most important characteristics to look for in a flooring product is durability. If you have an active household, you’ll want a floor that can stand up to wear—a dense product like oak or maple as opposed to softer wood like poplar or alder. Read more

DIAMOND CERTIFIED CONSUMER BLOG
Blog
Video: Maintaining Your Shocks

Posted on February 14, 2019 by James Florence

Earlier this week, we posted an article featuring expert auto care tips from industry professionals. One of the aspects mentioned was the maintenance of shocks—a crucial yet often-overlooked vehicle component. To learn what makes shock maintenance so important, watch this video by Diamond Certified Expert Contributor Walee Gon, owner of Faxon Garage in San Francisco.

 

 

 

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Posted in: Automotive, Auto Tips, Diamond Certified Experts
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Diamond Certified Experts: Often-Overlooked Aspects of Auto Maintenance

Posted on February 12, 2019 by James Florence

As a vehicle owner, you’re likely familiar with routine maintenance tasks like oil changes and tire rotation. However, there are many lesser-known aspects of vehicle maintenance you may not be aware of. To expand your knowledge, we asked five Diamond Certified Expert Contributors to address some often-overlooked vehicle components and their maintenance needs. Read more

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Posted in: Automotive, Auto Tips, Diamond Certified Experts
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HOW TO BE A SAVVY DIAMOND CERTIFIED CONSUMER
Watch this video to learn Chris Bjorklund's Top 10 ways to be a savvy consumer.
HOW TO MANAGE YOUR RELATIONSHIP WITH THE COMPANY YOU CHOOSE

Your Role in Creating a Win-Win Relationship

Many consumers find that it helps to know the scope of their jobs and their overarching goals before talking to a local service company. By knowing what you want to accomplish… Read more

How to be Their Favorite Customer

When you work with a local company, it’s ultimately their responsibility to perform a thorough and complete job, but you play a big part in the success of your project, too… Read more

Best Practices for Communicating with a Company

Delivering feedback to a company is like landing an airplane on an old runway—it can be bumpy or smooth depending on how much work has been put into maintaining the area… Read more

WHAT TO DO IF THINGS GO WRONG

How to Develop the Relationship to Prevent Problems

Be willing to be satisfied. It’s strange but true. Small-business owners and their staff really like making their customers happy for its own reward. They’ll go the extra mile for customers… Read more

The First Steps to Problem Resolution

“Don’t make assumptions.” This piece of wisdom is perhaps the most powerful guiding principle in conflict prevention. I picked it up from a book called The Four Agreements by Don Miguel Ruiz… Read more

Go to Problem Resolution and Mediation Hub

This informative page will teach you what to do when you have an issue with a local company. Read more

LOCAL COMPANY OWNER BLOG
Blog
Level Up!

Posted on October 14, 2018 by Matt Solis

The other night, I was watching one of my new favorite TV shows, “Black Mirror.” If you’re unfamiliar with the series, it features stories that explore the social implications of how technology might be used in the not-too-distant future. Usually, it’s about how certain technology can lead to disastrous situations when misused, but some episodes take a more optimistic perspective.

The episode I watched, “Nosedive,” is about a society where every individual gets rated on an app based on each encounter they have with a person or business. Their overall rating dictates their socioeconomic status and allows them to earn certain benefits. The main character is a woman who wants a high score in order to qualify for a luxury apartment, Read more

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The First Four

Posted on September 15, 2018 by Matt Solis

One-one thousand, two-one thousand, three-one thousand, four-one thousand. That’s how quickly prospective clients judge your company. In just four seconds, your company has made a first impression, and after four minutes, that impression has solidified. And although this impression can change during the course of an interaction, getting the first impression right gives you a huge competitive advantage. In the first four minutes, your potential customers are quickly answering these subconscious questions about your company: Read more

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Making the Grade

Posted on August 15, 2018 by Matt Solis

In my family, August has always meant “back to school” time. Now that one of my daughters is in college and on the quarter system, she doesn’t start until September, but that doesn’t change the fact that August is still a great time to plan for the rest of the year. I think this is common for most families. People are back from their summer vacations and starting to plan their projects for the upcoming months. Whether it’s major car repairs, home remodeling jobs or health checkups they’ve been putting off, this is the time of year when people make the calls.

If you qualify for Diamond Certified, you’ll be in a unique position because you’ll have access to tools that make your company stand out from your competitors and help you capture the best consumers who will keep you busy through the typically slower months of the fall and winter. Read more

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