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    Diamond Certified Expert Contributors
    Read topic-based expert articles and watch informative video tips by Diamond Certified Expert Contributors, each of whom manages a local company that has been independently rated Highest in Quality and Helpful Expertise.

    Diamond Certified Consumer Blog
    The Diamond Certified Blog is updated bi-weekly and features helpful articles and videos on a wide variety of topics. Read blogs about home, health and auto maintenance; learn about industry-leading organizations; stay up-to-date on the latest developments in the Diamond Certified Resource; and much more.

    Savvy Consumer Tips
    Read the latest consumer advice and tips from Chris Bjorklund, a Bay Area consumer advocate with more than 35 years of experience. You can also access archived Savvy Consumer Tips and contact Chris about consumer issues in your area.

    How to Be a Savvy Consumer
    Watch a video and read informative articles to learn how you can be a savvy consumer and get the most out of the consumer experience.

    Local Company Owner Blog
    Read our comprehensive series of business-to-business blogs to gain valuable insight into topics like customer retention, brand building, improving market signals and more.

DIAMOND CERTIFIED EXPERT CONTRIBUTORS
Helpful Expertise From Owners of Top Rated Companies

If you want to gain knowledge on specific local services and become a more savvy consumer, we encourage you to access the Diamond Certified Expert Reports through the search options on the right. These mostly industry-specific articles, tip sheets, videos and blog entries are created for consumers by local experts. The authors know what they’re talking about because they own or manage local Diamond Certified companies that have been independently rated Highest in Quality and Helpful Expertise. Each has contributed their expertise to create these reports for you and other consumers as a way to give back to their community.

Adam Garza Owner
San Jose Plumbing, Inc.

John Gorman Owner
Save Energy Company

Agustin Cruz Owner
Cruz Auto Repair

Alain Joske Owner
Inscapes

Amanda Lafferty Design Associate
National Blinds & Flooring Inc.

Amie Prendergast Owner
Precision Door Services of the Bay Area

Alex Oceguera CEO
Cosmos Roofing

Alex Nunez Manager
B & J Transmissions

Blaine Lucas Owner
Foothill Locksmiths, Inc.

Carlos Aguilera Owner
A C A Remodeling Design

John Gingrich Owner
Gingrich Horticulture Service

Alan Kostelnik Owner
Gardens of the Wine Country

RECENT DIAMOND CERTIFIED EXPERT REPORTS

Essential Roof Maintenance

OAKLAND — Like your car, your roof is one of your most valuable assets, and as such, it requires ongoing maintenance to reach its maximum life expectancy. However, the type of maintenance needed depends in part upon what type of roof you have. For example, if your home has a flat roof, your biggest concern should be keeping its drainage system clear of debris. Due to a flat roof’s horizontal orientation, a clogged drain can lead to issues with standing water, such as leaks. Worse still, in extreme cases, the weight of standing water can result in a total collapse of the roof.

If you have a sloped roof, keep an eye on the condition of its shingles. Read more

Video: Coordinating with Your Janitorial Service

SAN FRANCISCO — Host, Sarah Rutan: If you manage a residential or commercial property, be sure to coordinate with your janitorial service when facilitating tenant transitions. Today we’re in San Francisco with Diamond Certified Expert Contributor Tatiana Acevedo of No More Dirt, Inc. to learn more.

Diamond Certified Expert Contributor, Tatiana Acevedo: The best events are the ones that are planned the most. They tend to run the smoothest. This is because communication and proper planning allows both parties to have win-win situations. An example, facilities like HOAs are common workspaces. Normally, there are different moves that happen during seasonality for new tenants moving into new spaces. And communicating these with your cleaning partner will really help everyone prepare for the situation. Read more

DIAMOND CERTIFIED CONSUMER BLOG
Blog
Diamond Certified Experts: Three Steps to Save Water in Your Yard

Posted on May 15, 2018 by James Florence

While drought conditions have subsided in the Bay Area, water conservation remains as important as ever. After all, there’s no telling what the future holds, and if the past has taught us anything, it’s that we can’t afford to take our most precious resource for granted. So, if you haven’t already taken steps to reduce your water consumption, now is the time.

According to sources, more than half of the total water usage in California households goes to yard and lawn irrigation. With this in mind, if you want to maximize the impact of your water-saving strategy, the first place you should look is outside your home. There are many ways to save water in your yard, Read more

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Posted in: Water Conservation, Diamond Certified Experts, Landscaping Tips
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HOW TO BE A SAVVY DIAMOND CERTIFIED CONSUMER
Watch this video to learn Chris Bjorklund's Top 10 ways to be a savvy consumer.
HOW TO MANAGE YOUR RELATIONSHIP WITH THE COMPANY YOU CHOOSE

Your Role in Creating a Win-Win Relationship

Many consumers find that it helps to know the scope of their jobs and their overarching goals before talking to a local service company. By knowing what you want to accomplish… Read more

How to be Their Favorite Customer

When you work with a local company, it’s ultimately their responsibility to perform a thorough and complete job, but you play a big part in the success of your project, too… Read more

Best Practices for Communicating with a Company

Delivering feedback to a company is like landing an airplane on an old runway—it can be bumpy or smooth depending on how much work has been put into maintaining the area… Read more

WHAT TO DO IF THINGS GO WRONG

How to Develop the Relationship to Prevent Problems

Be willing to be satisfied. It’s strange but true. Small-business owners and their staff really like making their customers happy for its own reward. They’ll go the extra mile for customers… Read more

The First Steps to Problem Resolution

“Don’t make assumptions.” This piece of wisdom is perhaps the most powerful guiding principle in conflict prevention. I picked it up from a book called The Four Agreements by Don Miguel Ruiz… Read more

Go to Problem Resolution and Mediation Hub

This informative page will teach you what to do when you have an issue with a local company. Read more

LOCAL COMPANY OWNER BLOG
Blog
You’ve Been Upgraded!

Posted on January 05, 2018 by Matt Solis

We have exciting news! This year, if you qualify for Diamond Certified, your Diamond Certified Expert Contributions will be presented in more places, so Quality Customers in your community will see you more often as their (famous) local top rated expert who cares. You can see we’re determined to help you beat your competitors by giving you a big Deep Info advantage. We’ll help you get the best articles, photos, videos, ratings, tables and your project presentations, boosting your company with Quality Customers. Your company website is a must check-in point for potential customers shopping your business. So, we’re going to help you upgrade your own website by adding Diamond Certified Deep Info inside your key pages to prove your team delivers High Quality and Helpful Expertise, Read more

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Your Bonuses for 2018!

Posted on December 05, 2017 by Matt Solis

We’re really excited about our plans to build your company in 2018 (if you qualify for Diamond Certified). We’re doing it by heavily investing in four main areas:

1. Your Company Report Page Crushes Competitors with Design and Deep Info
Who your company appears to be is completely driven by your Deep Info. It’s the totality of info accessible about you and your company. Optimally presenting your best Deep Info is key to your success. Your Deep Info presentation influences every potential customer to choose you or…someone else. That’s why we’ve newly designed each Diamond Certified Company Report page to beat all other presentations on the web, giving potential customers all the info they need in the format they want to maximize their confidence in choosing. Read more

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Strong Influence

Posted on October 26, 2017 by Jim Stein


Strength matters.

Your strong quality brand attracts those who care about quality and are willing to pay for it.

Your strong customer loyalty bear hugs your customers so they return and refer you.

Your strong digital helps your best prospects find and engage with you on their smartphones.

Your strong Deep Info makes more of your best prospects choose you over your competitors. Read more

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Your Launch!

Posted on September 26, 2017 by Jim Stein

With the launch of your newly designed Diamond Certified Company Report page, your “Best Page Ever” just got even better (if you qualify for Diamond Certified)! It beats all other presentations of your company for high trust and influence, so you’ll attract and sell more to quality-seeking customers. Starting on the very first page view of your Company Report, your prospective customers instantly see that you’re top rated and guaranteed, and they connect emotionally with your company through your video and lead article. Plus, this gives them easy scroll-down or simple NAVIGATION menu access to Deep InfoTM on your company. Read more

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