The Diamond Certified Resource provides an alternative dispute resolution process per the terms of the Diamond Certified Performance Guarantee.
Mediation is a self-directed dispute resolution process. In matters related to contract performance, it can reduce the cost and time required to reach a mutually agreeable solution.
Most concerns can be resolved by referring to contract terms with the assistance of a neutral third party. Not all conflicts lend themselves to mediation (although most do) and not all qualify for a potential refund under the Diamond Certified Performance Guarantee. Below are three commonly asked “do’s and don’ts” related to the Diamond Certified Resource’s mediation process. Read more