Diamond Certified Blog

by Matt Solis
April 20, 2021

Since the beginning of April, the 2021 Diamond Certified Directory has been arriving at the homes and businesses of consumers throughout the Greater Bay Area. We mailed more than 800,000 directories and we’ve been thrilled with the response! (If you didn’t get your FREE copy, click here.) Read more

by James Florence
April 13, 2021

Spring is in full swing and summer is just around the corner. If you want to be ready for fun in the sun, you’ll need to get the ball rolling on your backyard building projects. Whether you’re installing a patio or a pool, you can benefit from Helpful Expertise® provided by industry professionals. We talked to six Diamond Certified Expert Contributors to gain insight on various aspects of backyard building. Read more

by James Florence
April 08, 2021

Earlier this month, we published the 2021 Diamond Certified Directory. Issued in nine regional editions, it features full-page profiles of Diamond Certified companies throughout the Greater Bay Area. In addition, each directory includes a section that features helpful consumer tips provided by owners and managers of local Diamond Certified companies. To give you a sample, we’ve assembled the following compilation of expert tips gathered from the different directory editions in print. Read more

by James Florence
April 06, 2021

When it comes to spring cleaning, few homeowners think about their plumbing systems. However, along with repainting, carpet cleaning and window washing, this is a good time to inspect and maintain the crucial plumbing fixtures in your home. Fortunately, all these tasks are relatively quick and easy to perform. Here’s your plumbing system “spring cleaning” list. Read more

by Joy Lanzaro
April 01, 2021

Delivering feedback to a company is like landing an airplane on an old runway—it can be bumpy or smooth depending on how much work has been put into maintaining the area. Without the proper approach, asking a company if you can give some feedback can prompt a defensiveness that redirects your desired change into the weeds.

Unfortunately, some people’s definition of “feedback” is simply venting without consideration of the receiver’s good intentions. On the other hand, accurate and timely consumer feedback can be a company’s free ticket to a competitive advantage in the market. Here are some tips for ensuring the feedback you provide for a company reflects your desire to be a valuable consumer. Read more

by Suzanne Carroll
March 30, 2021

Welcome Aboard!

We’re pleased to announce that the following companies have recently been awarded Diamond Certified. That means they’ve passed our rigorous 12-step rating process and scored Highest in Quality and Helpful Expertise®. Read more

by Chris Bjorklund
March 25, 2021

During the shelter-in-place orders, so many of us are spending more time at home than ever before. This has brought on a home improvement and decorating boom, along with another rather mixed blessing: the opportunity to uncover hidden problems. In my case, it was a slow water leak from a skylight.

For months, I’ve been ignoring some cracks and small bubbles in my bathroom ceiling near the skylight. After one of the recent rainstorms, the problem became more noticeable. I decided to poke a broom handle around the area and it was spongy. As my husband and I tore out the ceiling, we discovered mold in an area that extended several feet in all directions. Read more

by Matt Solis
March 23, 2021

The 2021 Diamond Certified Directory is in the final stages of production, which means printing is just around the corner! More than 800,000 copies of the Directory will be sent to homes and businesses throughout the Greater Bay Area. Each Diamond Certified company is presented with a full-page profile that includes:

  • Contact information (address, phone number, website, email)
  • Services and service areas
  • Business profile and philosophy
  • Verbatim survey responses from real, verified customers
  • In-depth ratings information, including customer loyalty and customer satisfaction rankings
  • Legal information (insurance coverage, California business license)
  • Read more

by James Florence
March 16, 2021

Like all plants, trees have basic nutritional and maintenance needs that must be met in order for them to thrive. However, meeting these needs isn’t as simple as it often seems, which is why property owners need to follow proper protocol when caring for their trees. To learn about this in greater detail, we’re joined by seven Diamond Certified Expert Contributors in the tree service industry. Read more

by Suzanne Carroll
March 11, 2021

The COVID-19 pandemic has uprooted work, life and study patterns for many families in the Bay Area, prompting people to reevaluate their living spaces. Some have decided to search for larger homes in the suburbs or rural areas, while others have decided to leave the region altogether. With real estate remaining an essential business throughout the pandemic, the industry adapted quickly to its new circumstances. In this article, we’ll examine what the real estate market looks like in 2021. Read more