Diamond Certified Company Report

Acurit Auto Repair

Diamond Certified Company Report

Acurit Auto Repair

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 452 VERIFIED CUSTOMERS i

Jeanette U.

VERIFIED Acurit Auto Repair CUSTOMER

1 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

The guys at Acurit Auto Repair are amazing, they diagnose my problem pretty quickly within an hour and within a day they have me back on the road. I definitely would recommend them.

They turned me into a person, they use my first name and I use their first name, they are very easy to work with and professional.

David K.

VERIFIED Acurit Auto Repair CUSTOMER

2 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very honest, they have a great sense of humor, they are knowledgeable and know what they are doing.

They are all great people, I've been going there for years and the owner is fantastic.

Zac B.

VERIFIED Acurit Auto Repair CUSTOMER

3 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very knowledgeable and reasonably priced.

I needed inspections on a car I had just purchased and they were willing to do the third one for free.

Read All 452 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

William Trbovich, Owner

Acurit Auto Repair services and repairs all types of automobiles, vans, and pick-ups at its Rohnert Park facility. Established in 1980, the AAA-approved company specializes in Japanese, domestic and hybrid vehicles, and it handles everything from engine overhauls and timing belt replacements to basic services and tune-ups.

Owner William Trbovich is a 51-year veteran of the auto repair business and is factory-trained by companies such as Honda, Acura, Nissan, and Mitsubishi. His 20 years of Honda factory experience and training have earned him several customer satisfaction and training awards from American Honda.

Acurit Auto Repair’s mechanics are ASE Certified and factory-trained to offer services that are specific to customers’ vehicles. They practice preventative maintenance to save customers money and trouble, says Mr. Trbovich, and they work to enhance the value of every vehicle that comes through the company’s doors. Acurit Auto Repair is also the home of the 2008 ASCCA/ASE Master Automobile Technician of the Year (David Lemmer) and has received the “Best in Rohnert Park Auto Repair” award from the U.S. Local Business Associates 10 years in a row.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Acurit Auto Repair

Locations

Sonoma County
Santa Rosa
Windsor
Guerneville
Cotati
Sebastopol
Rohnert Park
Petaluma
Healdsburg
Cloverdale

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SERVICES PERFORMED

Overhauls
Repairs
Preventative Maintenance
Tune-ups

BRANDS Supported
  • Acura

  • Honda

  • Lexus

  • Nissan

  • Toyota

  • Hyundai

  • Infiniti

  • Kia

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Acurit Auto Repair

Company Profile

Acurit Auto Repair services and repairs all types of automobiles, vans, and pick-ups at its Rohnert Park facility. Established in 1980, the AAA-approved company specializes in Japanese, domestic and hybrid vehicles, and it handles everything from engine overhauls and timing belt replacements to basic services and tune-ups.

Owner William Trbovich is a 51-year veteran of the auto repair business and is factory-trained by companies such as Honda, Acura, Nissan, and Mitsubishi. His 20 years of Honda factory experience and training have earned him several customer satisfaction and training awards from American Honda.

Acurit Auto Repair’s mechanics are ASE Certified and factory-trained to offer services that are specific to customers’ vehicles. They practice preventative maintenance to save customers money and trouble, says Mr. Trbovich, and they work to enhance the value of every vehicle that comes through the company’s doors. Acurit Auto Repair is also the home of the 2008 ASCCA/ASE Master Automobile Technician of the Year (David Lemmer) and has received the “Best in Rohnert Park Auto Repair” award from the U.S. Local Business Associates 10 years in a row.

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Company Philosophy

"We concentrate on satisfying our customers, and we always aim to exceed their expectations of service, quality, and value. It's our goal to give them the highest quality, most honest and reliable auto repair services possible. Our customers are our best form of advertising. We abide by a simple motto: Nobody cares how much you know until they know how much you care."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair companies that have earned the prestigious Diamond Certified award. For Acurit Auto Repair, achieving and maintaining a high level of customer satisfaction has resulted in an extremely loyal clientele base that’s quick to refer the shop to others–even if they live far away from its Rohnert Park facility. “We had a customer who had a leaky water pump and wanted to tow his car to us from his home in Willits, which is more than 100 miles away,” says owner William Trbovich. “I told him the tow would cost more than the repair, but he didn’t care. That’s a special kind of trust and loyalty. Ultimately, we want our services to instill those feelings in all our customers.”

Acurit Auto Repair has been servicing all types of automobiles, vans and pick-ups (with a special focus on Japanese, domestic and hybrid vehicles) since 1981. The company’s ASE-certified technicians are trained to handle everything from engine overhauls and timing belt replacements to basic services and tune-ups. “We practice preventative maintenance to save our customers money and trouble,” adds Mr. Trbovich. “Our goal is to enhance the value of every vehicle that comes through our doors.”

Unlike auto repair shops that try to offer extra services that aren’t directly related to customers’ primary vehicle problems, Acurit Auto Repair only provides services that are recommended by each car’s manufacturer. “Some shops will try to convince customers they need to flush their cooling, transmission or brake fluids, but the manufacturers only recommend draining and filling those fluids,” says Mr. Trbovich. “We don’t ever try to sell our customers services they don’t need, and they respect us for that.”

To further differentiate itself from its competition, Acurit Auto Repair requires all its technicians to undergo a rigorous training program that keeps them up-to-date on the industry’s latest technological advancements and repair methods. “Our customers rely on our expertise, so staying on top of our training allows us to supply them with confidence,” says Mr. Trbovich. “It’s our goal to give them the highest quality, most honest and reliable auto repair services possible.”

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Industry Info

Preventative maintenance will extend the life of your car. Heavy repair work may be inevitable at some point in your vehicle’s life, but taking preventative measures can safeguard against terminal problems and improve its overall performance. To keep your car operating as efficiently as possible, consider the following tips:

Timing belt
Many auto mechanics believe the timing belt is the most neglected part of a car’s internal system. “If the timing belt isn’t replaced at the proper interval, it can break and damage the engine,” explains William Trbovich, owner of Acurit Auto Repair in Rohnert Park. “If you don’t stay on top of this, a routine service that costs about $600 could turn into a $4,000 valve job.”

Fluids and tire pressure
Every three months (more often if specified by your vehicle owner’s manual) and prior to a road trip, check your car’s fluids, including transmission fluid, brake fluid, power steering fluid, radiator coolant and windshield washer fluid. Keeping these fluids at their full-level marks helps lubricate your car’s moving parts, which reduces reduce fiction, heat and general wear. Also, make sure to inflate your tires to the proper levels. Underinflated tires wear down more quickly and can also lower your car’s gas mileage.

Maintenance schedule
Each car has a different maintenance schedule, so it’s vital that your mechanic has access to the latest service bulletins and databases from manufacturers. “For instance, if you don’t replace the coolant at the specified interval, it can degrade and become acidic, which will damage the cooling system and engine,” shares Mr. Trbovich.

Anti-freeze
Prior to winter, have an auto shop check your car’s antifreeze with a hydrometer (a device that takes a sample of antifreeze and specifies how cold the temperature can become before it freezes). The antifreeze should be able to withstand temperatures of at least 30 degrees below the coldest winter temperature. To avoid frozen antifreeze, purchase only the type specified in the vehicle owner’s manual—improper antifreeze can crack an engine’s block, which could result in thousands of dollars of repair work.

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Frequently Asked Questions

Q: How much will it cost to repair my car?

A: We can’t provide a written estimate until we inspect your car. We can tell you what a certain service normally costs, but each car is different. For example, a manufacturer might recommend replacing the air filter at 60,000 miles, but if we look at it and see it was replaced about 1,000 miles ago, we’re not going to do it again, which will save you some money.

Q: When will my car be ready?

A: The vast majority of our repairs can be done in one day, with the exception of cars that are brought in late in the day.

Q: Do you provide free estimates?

A: Yes, unless there’s a diagnosis that requires disassembling the car. About 85 percent of our estimates are free.

Q: Do you use original equipment manufacturer (OEM) parts?

A: Yes, we use OEM parts on more than 95 percent of our repairs. In some cases, we know certain aftermarket parts are just as good as OEM parts, so we’ll opt for the less expensive choices with the car owner’s permission.

Q: Do you provide discounts?

A: Yes, we provide 10 percent discounts on labor for military personnel, students and senior citizens.

Q: Do you provide loaner cars?

A: Yes, but you have to make an appointment—we have three loaner cars, and they go pretty quickly.

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SELECTED PHOTOS FROM Acurit Auto Repair

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Will Trbovich

Expert CONTRIBUTOR PROFILE
  • Will Trbovich is a 49-year veteran of the auto repair industry and the owner of Acurit Auto Repair, a Diamond Certified company since 2003. Contact Will at(707) 722-7934or by email.

Will Trbovich: Spirit of Sustainability

By James Florence, Diamond Certified Resource Reporter

ROHNERT PARK – Most people don’t associate auto repair with environmental consciousness, but for Will Trbovich, owner of Acurit Auto Repair in Rohnert Park, a passion for sustaining the planet goes hand in hand with his overall business philosophy. “As a Green business, we believe in repairing and maintaining things rather than throwing them away,” he explains. “By servicing each vehicle with a mind to maximize its lifespan, we do our part to prevent waste.” Will’s environmental awareness also includes specializing in hybrid vehicles and taking part in AAA’s battery recycling program, but when he first became interested in auto repair at the age of 16, he was less concerned about his carbon footprint than about getting behind the wheel of his dream car.

Many mechanics have stories about their first loves, and Will’s is a classic rendition of “the one that got away.” “It was a ’49 Oldsmobile Coupe with a beautiful yellow paint job and a green top,” he remembers. “I had just bought it and was driving it to show off to my friends when it just stopped running.” After taking the bus home, Will immediately resold the car to his friend who was a mechanic. What happened next would alter the course of his life. “I brought my buddy to where the car was parked. He lifted the hood, told me to turn it over, popped off the distributor cap, made a quick adjustment and it started right up. As I watched him drive away with my car, I remember thinking to myself, ‘That’s what I want to do.’”

Will immediately set to pursuing his newfound goal in the most direct way he could—by seeking employment opportunities that would immerse him in the field. “I would take a job at any place that would teach me auto mechanics, even if it was just a gas station,” he says. “I told the owners upfront, ‘I’ll work for you, but you have to teach me how to repair cars or send me to school, because that’s what I want to do.’” Over the next several years, Will would receive a thorough industry education between the shop and the classroom before eventually opening Acurit Auto Repair in 1996.

Having spent the bulk of his life in an urban setting, Will says he has a special appreciation for the natural beauty, temperate weather and slower pace of Sonoma County. His love of the outdoors is evident in the way he spends his time outside of the shop. “My main hobby is golf—I play three or four times a week. I’m a private pilot as well, so I do a little flying on the weekends with friends and family.” Will also volunteers at the Bouverie Preserve in Glen Ellen, where he facilitates nature hikes for elementary school classes. “I love being out in nature and I love kids, so it’s a really good fit for me. We take them on three-hour hikes through the preserve and show them what things were like before humans moved in and paved everything.”

Will’s dedication to educating the younger generation is yet another offshoot of the emphasis on sustainability and environmental stewardship that marks his business practices. “There’s a quote from an old Indian chief that I read to the kids during the hikes which says, ‘We are the ones we have been waiting for,’” he shares. “It basically means it’s up to each of us as individuals to protect the environment. I think that really speaks to the way I try to live my life and run my business.”

Ask Me Anything!

Q: If you could time-travel, would you go to the past or the future?
A: The future. I like the direction we’re going with technology, so I’d love to be able to travel more quickly and beam from one place to another—like, “Beam me up, Scottie,” you know?

Q: If you could drive any car, what would it be?
A: I would love to drive an Acura NSX. I have a bit of a heavy foot, so I’ve learned to stay away from those fast sports cars, but maybe now I’m mature enough to not put the pedal to the metal.

Q: Ever read a book more than once?
A: I think I’ve read Siddartha by Hermann Hesse four times. I’ve also read The Greatest Game Ever Played a couple of times.

Q: What’s your favorite winery?
A: Either St. Francis or Kenwood Vineyards, because they both make good wines for affordable prices. I’m not into wines that are $65 a bottle.

Q: Who’s your favorite musician?
A: Van Morrison.

Q: What’s your favorite smell?
A: A bakery.

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Expert articles
  • Avoiding Unnecessary Caliper Replacement

    ROHNERT PARK — Why is it that some brake jobs are more expensive than others? In some cases, it’s because an auto repair shop recommends replacing major components of your car’s brake system, such as the calipers. Replacing the calipers on your car can be very pricey—up to $600 apiece—but is it really necessary? The truth is that caliper replacement is rarely (if ever) needed, so be suspicious if a shop tries to convince you otherwise.

    Calipers are a crucial part of your car’s brake system—not only do they house the brake pads, but their function is to push the pads against the rotors when you step on the brake pedal, which effectively stops the car. As with any part of your car, it’s important to have your calipers properly maintained. Each time you have your brakes serviced or your pads replaced, the calipers should be removed and thoroughly cleaned and lubricated. This includes the bolts that attach each caliper to its corresponding rotor.

    Properly maintained calipers will often last for a vehicle’s lifetime, so it’s very rare that they need to be replaced, especially on a car with less than 200,000 miles. In fact, many cars that have 300,000 to 500,000 miles still have their original calipers. So, if an auto repair technician recommends replacing the calipers on your vehicle, you should get a second opinion before making a final decision.

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Expert video tip
  • Video: Do I Need New Brake Calipers?

    Complete Video Transcription:

    ROHNERT PARK — Host, Sarah Rutan: Replacing calipers on your car can be an expensive fix, but is it really necessary? Today we’re in Rohnert Park with Diamond Certified Expert Contributor William Trbovich of Acurit Auto Repair to learn more.

    Expert Contributor, William Trbovich: So, we’re looking at brakes today. Why are some brake jobs so much more expensive than others? One of the main reasons is that people want to replace your calipers. This is a caliper, right here. This is what houses your brake pads. These are the brake pads. The calipers are sealed, they just need to be cleaned, they need to be lubricated when you have your regular servicing, these pins – we take out these bolts, we clean them and put some – there’s lubrication that the manufacturers actually make for them. They keep them lubricated so – the calipers job basically when you push the brake pedal it pushes the brake pads next to the rotors to stop the car.

    Now, I don’t know why people replace them. I’ve never – very rarely – ever seen them leak. They last forever. They last many lifetimes. We have cars here that have 300 to 500 thousand miles on them, still have their original calipers. I’ve never replaced a caliper on my personal cars because I maintain them. So if someone is telling you and you’re getting a brake inspection and they’re telling you that you need calipers, I would get another opinion. And, that could save you an awful lot of money. A new caliper is anywhere from three to six hundred dollars and the re-builds, which are not very good are two hundred dollars. Each. So, that’s times two for your front, and times two for your back. So, I would just be careful if anyone was trying to sell you a brake caliper.

    Host, Sarah Rutan: To learn more about the Diamond Certified Expert Program, visit us at experts.diamondcertified.org.

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Acurit Auto Repair WEBSITE AND EXTERNAL FEED
  • Acurit Auto Repair SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Acurit Auto Repair
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 452 VERIFIED CUSTOMERS i
Acurit Auto Repair : Average 9.2 out of 10 based on 452 unique customer surveys of customer satisfaction.

Jeanette U.

VERIFIED Acurit Auto Repair CUSTOMER

1 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

The guys at Acurit Auto Repair are amazing, they diagnose my problem pretty quickly within an hour and within a day they have me back on the road. I definitely would recommend them.

They turned me into a person, they use my first name and I use their first name, they are very easy to work with and professional.

David K.

VERIFIED Acurit Auto Repair CUSTOMER

2 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very honest, they have a great sense of humor, they are knowledgeable and know what they are doing.

They are all great people, I've been going there for years and the owner is fantastic.

Zac B.

VERIFIED Acurit Auto Repair CUSTOMER

3 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very knowledgeable and reasonably priced.

I needed inspections on a car I had just purchased and they were willing to do the third one for free.

Bill F.

VERIFIED Acurit Auto Repair CUSTOMER

4 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

I actually recommend them to all of my friends.

I have special tires on my vehicle and they took my vehicle as part of their service down the street, and they had tires put on the car. They did everything for me, I didn't have to do anything.

Thyagarajan S.

VERIFIED Acurit Auto Repair CUSTOMER

5 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are friendly and honest.

They were honest about the repairs they did.

Jim Z.

VERIFIED Acurit Auto Repair CUSTOMER

6 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They are honest and they do a good job.

David M.

VERIFIED Acurit Auto Repair CUSTOMER

7 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good mechanics. I would suggest them. They are a great company.

I like the way they explain everything to me and they did everything on time. They are just good mechanics.

Sam P.

VERIFIED Acurit Auto Repair CUSTOMER

8 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a friendly staff.

They have good prices.

Jan S.

VERIFIED Acurit Auto Repair CUSTOMER

9 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

First class operation

That they make me feel comfortable, and I know they are going to take care of me.

Stacy A.

VERIFIED Acurit Auto Repair CUSTOMER

10 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are really accurate with their estimates, they are honest with their prices and they do quick work.

The guys that work there

Lisa J.

VERIFIED Acurit Auto Repair CUSTOMER

11 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend the place, they have a high level of integrity.

Their integrity

Joseph G.

VERIFIED Acurit Auto Repair CUSTOMER

12 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are my favorite shop to go to.

The service providers explain things very well.

Ken S.

VERIFIED Acurit Auto Repair CUSTOMER

13 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they do a really good job

They are pleasant to work with, and they do what they say they are going to do.

Kelly I.

VERIFIED Acurit Auto Repair CUSTOMER

14 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend them. I have had them for two cars, I have used them for many years and I can always count on them to do the job.

Their consistency

Sean K.

VERIFIED Acurit Auto Repair CUSTOMER

15 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work on Japanese cars.

They are nice, friendly, clean and they deliver what they promise.

Greg S.

VERIFIED Acurit Auto Repair CUSTOMER

16 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

The employees at Acurit Auto Repair I believe are very skillful in what they do.

I like the fact that the technicians have to be certified and I know everything will be well done.

Amy S.

VERIFIED Acurit Auto Repair CUSTOMER

17 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

My car broke down when I was out of town. They took me in immediately. They fixed the car, and they did a good job.

I felt they were really nice people.

Andy T.

VERIFIED Acurit Auto Repair CUSTOMER

18 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are competent at what they do, and I have been going there for many years.

They are local, and they know what they are doing.

Bob R.

VERIFIED Acurit Auto Repair CUSTOMER

19 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are honest, and they do an excellent job.

They do a good job, and they repair what they say is wrong with the car.

Cal L.

VERIFIED Acurit Auto Repair CUSTOMER

20 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are really good, they do what they say, and it is a reasonable price.

Their customer service, they are very attentive, and they do what they say they are going to do.

Read All 452 Survey Responses at Ratings View