Diamond Certified Company Report

Oak Plumbing Inc.

Diamond Certified Company Report

Oak Plumbing Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Elizabeth N.

VERIFIED Oak Plumbing Inc. CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very helpful, very honest, and they helped us out a lot in finding out something else that was wrong. I only had enough money for the first thing to be fixed, but they were able to come back the next day, so I could give them the rest of the money.

They are honest plumbers, which is hard to find.

Daniel R.

VERIFIED Oak Plumbing Inc. CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have good service, and I didn't have any problems.

The guy was really good.

Ronnie W.

VERIFIED Oak Plumbing Inc. CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were prompt, courteous, and did what I needed them to do.

I think the employee who they sent out here was top-notch.

Read All 100 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Oak Plumbing Inc. maintains and repairs plumbing systems for residential clients in Solano, Contra Costa, Marin, Napa, and Sonoma Counties. The company has the in-house capabilities to handle everything from routine drain cleanings to comprehensive water line repairs, and it’s also qualified to install, maintain, and repair all types of water heaters, including tankless models.

President Matthew Harris says Oak Plumbing’s honest approach to plumbing work has allowed it to build a loyal clientele base. “We tell our customers exactly what’s going on and what they need to do to solve their problems, which isn’t a given in this industry. We’re focused on our clients, not our revenue, and that has been a key factor in our growth.”

Oak Plumbing educates its customers about their plumbing systems so they can make informed decisions and prevent certain issues from reoccurring in the future. “We focus on finding causes, not just treating symptoms,” affirms Mr. Harris. “Every plumbing situation is different, but since we take an educational approach to each job, we can present our customers with numerous options and make sure they’re set up for success.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Oak Plumbing Inc.

COMPANY CONTACT
Service AREA

Solano County
Contra Costa County
Marin County
Napa County
Sonoma County

SERVICES PERFORMED

Plumbing Maintenance & Repair
Water Heater Installation & Repair
Drain Cleaning

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Oak Plumbing Inc.

Oak Plumbing installed this water heater in a customer’s garage.

Company Profile

Oak Plumbing Inc. maintains and repairs plumbing systems for residential clients in Solano, Contra Costa, Marin, Napa, and Sonoma Counties. The company has the in-house capabilities to handle everything from routine drain cleanings to comprehensive water line repairs, and it’s also qualified to install, maintain, and repair all types of water heaters, including tankless models.

President Matthew Harris says Oak Plumbing’s honest approach to plumbing work has allowed it to build a loyal clientele base. “We tell our customers exactly what’s going on and what they need to do to solve their problems, which isn’t a given in this industry. We’re focused on our clients, not our revenue, and that has been a key factor in our growth.”

Oak Plumbing educates its customers about their plumbing systems so they can make informed decisions and prevent certain issues from reoccurring in the future. “We focus on finding causes, not just treating symptoms,” affirms Mr. Harris. “Every plumbing situation is different, but since we take an educational approach to each job, we can present our customers with numerous options and make sure they’re set up for success.”

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Company Philosophy

“Our goal is to bring customer service back to the plumbing industry, so we always put our clients first and do whatever it takes to make them feel comfortable. By keeping them up-to-date and providing them with first-rate service, we’re able to ensure their satisfaction.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Oak Plumbing Inc., the most effective way to preserve a base of happy customers is to always put their needs first, regardless of the extent of their projects. “We’re customer-focused, not revenue-focused, so we believe that if we treat our customers right, the revenue will come naturally,” says President Matthew Harris. “That philosophy is the reason we’ve been able to grow so rapidly in such a short period of time.”

Oak Plumbing extends its wide-ranging plumbing services to residential clients in Solano, Contra Costa, Marin, Napa and Sonoma Counties. The company has the training and equipment to handle everything from drain cleanings to water line repairs, and it’s also qualified to install, maintain, and repair all types of traditional and tankless water heaters.

Unlike plumbing companies that lack investigative diligence, Oak Plumbing focuses on getting to the root of every problem it encounters. “We don’t just treat the symptom, we treat the problem, even if it takes a while to find what’s causing it,” affirms Mr. Harris. “We also take the time to explain our findings to our clients, which helps them make educated decisions about their options.”

Another distinguishing attribute of Oak Plumbing is its proactive approach to training its employees. “We make every effort to groom our technicians into highly skilled professionals,” says Mr. Harris. “We’re constantly updating their training, getting them certified in new products, and keeping them involved and excited about the plumbing industry.”

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Industry Info

If you’re looking for an affordable way to upgrade your plumbing system, consider Ygrene’s PACE program.

Established in 2010, Ygrene Energy Fund is dedicated to financing clean energy projects in both the commercial and residential sectors. Its Property Assessed Clean Energy (PACE) program is aimed at helping California homeowners finance upgrades that improve energy and water efficiency. According to Matthew Harris, president of Oak Plumbing Inc. in Benicia, this includes making upgrades to plumbing systems. “Plumbing upgrades can be prohibitively expensive for a lot of homeowners, which is why PACE is such a valuable resource,” he explains. “PACE can be used to finance multiple plumbing upgrades—all homeowners need to do is qualify for it.”

As Mr. Harris explains, qualifying for PACE is easy—you don’t even need to have good credit. “Ygrene’s financing qualifications are based on home equity, not credit scores. Just think of it as your home borrowing money to improve itself. The payments can be deferred up to 20 years, and when they do start, they’re bundled with the property taxes, which means they’re tax-deductible.”

As a professional plumber, Mr. Harris says he’s personally seen the way PACE can impact homeowners’ lives. “I’ve seen quite a few people who had no other options, and PACE enabled them to install new water lines, get tankless water heaters and replace their old toilets with low-flow models. This program allows people to save a lot of money on their utility bills while getting better performance from their plumbing systems. Plus, it reduces water and energy waste, so it’s a real win-win for homeowners and the state of California.”

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Frequently Asked Questions

Q: Do you provide estimates?
A: No, we give proposals. The difference is an estimate gives an approximate cost while a proposal gives a concrete price. Estimates often change during the course of the job, and not usually in the customer’s favor, but when we give you a proposal, that’s the price you’ll pay.

Q: How soon can you start working on my job?
A: We run three appointment windows every day: morning, midday and afternoon. Once we determine what works best for your schedule, we’ll give you the soonest appointment we have available.

Q: Will you charge a fee for assessing my job?
A: Yes, we charge an evaluation fee for the time our technicians spend determining the cause of the problem. Since our proposal price is binding, our technicians need to know ‘exactly what the problem is.

Q: Do you offer preventative maintenance services?
A: Yes, we offer a couple of membership plans that include annual maintenance, safety inspections and a 10 percent discount on all work.

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SELECTED PHOTOS FROM Oak Plumbing Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM James Burton

Expert CONTRIBUTOR PROFILE
  • James Burton is general manager of Oak Plumbing Inc., a Diamond Certified company. He can be reached at (707) 652-9121 or by email.

James Burton: True Survivor

By James Florence, Diamond Certified Resource Reporter

BENICIA — Before he was general manager of Oak Plumbing Inc., James Burton handled logistics for major corporate accounts—no small responsibility, to be sure. “In my prior career, I ran massive warehouses on huge accounts for clients like Honeywell and Hewlett-Packard,” he details. “One of the biggest accounts I managed was a billion-dollar vaccine program. It wasn’t unusual for me to be managing up to 400 employees at one time.”

So, how did someone accustomed to handling such large-scale operations end up working at a small plumbing company? As James relates, it resulted from the combination of a lifelong friendship and a life-altering event. “I’ve been friends with Matt Harris, the owner of Oak Plumbing, for about 30 years. What’s more, he saved my life. When I was 30, I found out I had stage 4 cancer and, if I didn’t get to a specialist immediately, I might be dead within a couple of days. When my insurance company declined to cover an airlift or ambulance transport, Matt rushed me from Nevada to San Francisco in his car to get me the care I needed. He was there for me throughout my recuperation as well. Incredibly, I made a complete recovery, and now I’m totally cancer-free.”

Following his recovery, James took the opportunity to reboot his professional livelihood. “Matt and I always wanted to work together, but it just never worked out,” he explains. “When Matt started Oak Plumbing in 2016, I helped out as a consultant, assisting him with things like corporate structure and process. Eventually, it made sense for us to work together on a permanent basis, so I joined the company and have been working here ever since.”

Today, as general manager of Oak Plumbing, James says his favorite part of his job is having a positive impact. “One thing I like about working in the service industry is the opportunity to help people and be a positive presence in their lives, if only for a short while. When you have a chance to interact with someone and improve their day, it feels very validating.”

A resident of Rocklin (where he lives with his wife, Maricar, and their two children, Camille and James), James spends his free time on a variety of active pastimes. “I’m not the type of person who likes to sit still, so if I’m not working or having family time, I’m usually busy with one of my hobbies,” he affirms. “My main hobby is creating independent comic books for a company called Scattered Comics. I make appearances at comic conventions and have won a few awards for the books I’ve done.” James’ other pastimes include restoring vintage vehicles (“I have a 1976 Harley that I’ve been rebuilding forever.”) and teaching kung fu.

In regard to a personal philosophy, James espouses the power of a positive mindset. “When I began cancer treatment, the doctor explained that if I didn’t maintain a positive mindset, the stress would cause a chemical reaction that would destroy my immune system and I wouldn’t survive. Afterward, I was sitting there with Matt and I said, ‘What did I do wrong to make this happen to me?’ He replied, ‘You didn’t do anything wrong. You’re a good person, and bad things are always trying to bring good people down. It’s up to you to decide how you’re going to respond to this bad thing.’ That had a big impact on me, and it helped me change my mindset. I’d never been a very positive person, but I now saw that it was up to me whether I was going to be a victim or a survivor. That was the second time Matt saved my life.”

When asked the first thing he’d do if he were to retire tomorrow, James says he’d devote more time to the people and pastimes he loves. “As a cancer survivor, I feel that I’m living on borrowed time, so I try to make the most of it. On that note, if I retired from my job, I would spend more time on my two favorite pastimes: being with my family and creating comics.”

Ask Me Anything!

Q: What’s your favorite book?

A: “American Gods” by Neil Gaiman.

Q: Music or talk radio?

A: I love music, but these days I mostly listen to podcasts. I have a really long commute, and listening to podcasts gives me a chance to learn something new and make the most of that time in the car.

Q: Are you an early bird or a night owl?

A: Both.

Q: Do you have a favorite movie?

A: My all-time favorite movie is “Army of Darkness.” However, a more recent favorite is “Logan,” which I appreciated in a way I never thought I would. A superhero infected with cancer, watching his surrogate father die—it hit pretty close to home.

Q: What’s your favorite kind of food?

A: I really love Asian food and Mexican food. I married into a Filipino family, so Asian food is a staple. On the other hand, you can’t beat a good taco!

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Expert articles
  • Thinking Proactively About Your Plumbing System

    BENICIA — When it comes to maintaining your home, one of the best things you can do is think proactively. The health of your home is just like the health of your body. Most of us tend to think proactively about our health: We go to the doctor for annual check-ups, as well as when we think there may be something wrong. Doing so gives us peace of mind because we know the state of our health and what needs to be done if we have any ailments.

    Unfortunately, few people think proactively about their homes, which includes their plumbing systems. The average homeowner doesn’t have a plumber regularly inspect their plumbing system, which means several years can go by before the system is seen by a professional. During this time, small problems can develop with plumbing connections and fixtures, but without regular inspections, they often go unnoticed. When the homeowner finally discovers a problem, it’s usually after significant damage has already occurred—for example, after their crawl space is filled with water. At this point, it’s extremely expensive to fix the problem because the damage has already been done.

    In contrast, when you have your plumbing system inspected on an ongoing basis, such problems can be caught early, before they result in major damage. In this case, the repairs will be far less expensive and you can rest assured that your system is in good shape going forward.

    To ensure your system is seen regularly by a professional, consider enrolling in a service agreement with a trusted plumbing company. For an annual fee, you’ll receive regular inspections and services, along with other customer perks. It’s a small price to pay for peace of mind—not to mention a healthy plumbing system.

    Read moreRead less
Expert video tip
  • Video: Proactive Care for Your Plumbing System

    Complete Video Transcription:

    BENICIA — Host, Sarah Rutan: The best way to avoid plumbing problems is to be proactive about routine maintenance and inspections. Today we’re in Benicia with Diamond Certified Expert Contributor James Burton of Oak Plumbing to learn more.

    Diamond Certified Expert Contributor, James Burton: The best way to avoid plumbing problems is to be proactive about routine maintenance and inspections. Today we’re in Benicia with Diamond Certified Expert Contributor James Burton of Oak Plumbing to learn more.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Oak Plumbing Inc. WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Oak Plumbing Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i
Oak Plumbing Inc. : Average 8.9 out of 10 based on 100 unique customer surveys of customer satisfaction.

Elizabeth N.

VERIFIED Oak Plumbing Inc. CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very helpful, very honest, and they helped us out a lot in finding out something else that was wrong. I only had enough money for the first thing to be fixed, but they were able to come back the next day, so I could give them the rest of the money.

They are honest plumbers, which is hard to find.

Ronnie W.

VERIFIED Oak Plumbing Inc. CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were prompt, courteous, and did what I needed them to do.

I think the employee who they sent out here was top-notch.

Daniel R.

VERIFIED Oak Plumbing Inc. CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have good service, and I didn't have any problems.

The guy was really good.

Dave P.

VERIFIED Oak Plumbing Inc. CUSTOMER

4 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were quick.

Nothing specific

David K.

VERIFIED Oak Plumbing Inc. CUSTOMER

5 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do their job well.

Their plumber came out as promised and did his job very efficiently.

Esther H.

VERIFIED Oak Plumbing Inc. CUSTOMER

6 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came and cleared out pipe from the kitchen. They did a great job. It was expensive, but they came and did it within an hour.

Nothing specific, they just got the job done.

Heather B.

VERIFIED Oak Plumbing Inc. CUSTOMER

7 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they are very proficient and professional

That he was able to come and fix the problem the same day

Albert M.

VERIFIED Oak Plumbing Inc. CUSTOMER

8 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I feel like they did a wonderful job.

They cleared the pipe we needed cleared.

Dave S.

VERIFIED Oak Plumbing Inc. CUSTOMER

9 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that the worker was great.

He did what he said he was going to do.

Andrew D.

VERIFIED Oak Plumbing Inc. CUSTOMER

10 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

The reason I called was that I was expecting an estimate that turned out to be very unrealistic. The ad I saw said they could unplug your drain for $90 bucks. It was actually more like $150, but he was there, so I told him to do the work. The advertising misled me, but I was happy with the work.

He explained what he'd do, and he went a couple of steps beyond what I expected to make sure it didn't happen again.

Donna J.

VERIFIED Oak Plumbing Inc. CUSTOMER

11 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they did a good job

They took care of the problem, and they were prompt.

Luke T.

VERIFIED Oak Plumbing Inc. CUSTOMER

12 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say it's a good service.

The service, they explain everything, and they're friendly.

Steve A.

VERIFIED Oak Plumbing Inc. CUSTOMER

13 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They made me part of the whole process.

That he explained as he went, so we knew what was going to happen, I was totally satisfied.

Shari S.

VERIFIED Oak Plumbing Inc. CUSTOMER

14 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came out and did some maintenance for me. They did a fine job.

They were fine. They were on time and very polite.

Janet D.

VERIFIED Oak Plumbing Inc. CUSTOMER

15 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they did a good job. We didn't have any issues.

I think the fact that they came out on time

Jeff M.

VERIFIED Oak Plumbing Inc. CUSTOMER

16 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Definitely consider them.

They were very professional, and they had good customer service.

Leonard J.

VERIFIED Oak Plumbing Inc. CUSTOMER

17 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you have an underground problem, call them first.

They came on time, they did exactly what they said they would do, and they cleaned up. They were very knowledgeable, smarter than me, and I am smart.

Joe M.

VERIFIED Oak Plumbing Inc. CUSTOMER

18 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

The price was reasonable, they knew what they were doing, and they were quick.

He gave me good advice, and his price was reasonable.

Marshall G.

VERIFIED Oak Plumbing Inc. CUSTOMER

19 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

There was nothing to dislike. They were on time and professional.

Noemi B.

VERIFIED Oak Plumbing Inc. CUSTOMER

20 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great customer service, but a little bit expensive, worth the money though.

Good customer service

Read All 100 Survey Responses at Ratings View