Diamond Certified Company Report

Fremont Foreign Auto

Diamond Certified Company Report

Fremont Foreign Auto

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 325 VERIFIED CUSTOMERS i

Alex R.

VERIFIED Fremont Foreign Auto CUSTOMER

1 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they're fast with getting the work done, and their prices are very affordable. I will definitely keep recommending them to my family and friends.

I like the owner, Eduardo. He's very courteous, friendly, and responsible. He only wants to do the best of quality work, instead of just making a buck off of you.

Jackson V.

VERIFIED Fremont Foreign Auto CUSTOMER

2 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very customer oriented. They seem to care about the customer and are very quality driven.

I just felt like they had my back. When you deal with auto repair shops, sometimes they try to add on all of these liberal charges, even when you don't need them. At Fremont Foreign Auto, I don't feel ripped off. When I go in for something, and the workers notice something else needs to be done, even if that's labor intensive, they take care of it without any extra charge. They're really involved, and I really feel satisfied.

Brad P.

VERIFIED Fremont Foreign Auto CUSTOMER

3 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they worked for a great price, and they seemed very honest. The guy who did the work looked around for parts for me, which I didn't ask him to do, but he just did that on his own. They all show initiative.

The price was great.

Read All 325 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Fremont Foreign Auto repairs foreign cars of almost every make and model for Alameda County drivers, including major German, Swedish and Japanese brands. It also occasionally works on domestic and exotic cars. The company’s services range from factory-recommended maintenance and engine overhauls to air conditioning repair and brake examinations.

Owner Eduardo Porta has been working on cars since he was 13 years old, and he founded Fremont Foreign Auto to turn his lifelong passion into a career. Mr. Porta sees his company’s commitment to all-purpose automotive service as the main reason for its success. “The quality of our labor is first-rate,” he says. “I tell my mechanics to take their time and do jobs right, because I want to keep my customers happy and service their cars correctly.”

Fremont Foreign Auto’s website has a unique feature that takes its customer service outlook into the technological realm: a live web camera that lets people watch mechanics work on their cars from the comfort of their homes or offices. The company also provides photos of its work and saves the parts it removes, “so our customers can understand what was done to their cars and why,” says Mr. Porta. 

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Fremont Foreign Auto

COMPANY CONTACT
Locations

Alameda County
Hayward
Berkeley
Fremont
Oakland
San Leandro
Piedmont
Newark
Albany
Alameda
Dublin
Union City

Get Directions
SERVICES PERFORMED

Major & Minor Repairs
Most Foreign Models
Some Domestic Models
Factory Maintenance

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Fremont Foreign Auto

A look inside Fremont Foreign Auto’s service area

Company Profile

Fremont Foreign Auto repairs foreign cars of almost every make and model for Alameda County drivers, including major German, Swedish and Japanese brands. It also occasionally works on domestic and exotic cars. The company’s services range from factory-recommended maintenance and engine overhauls to air conditioning repair and brake examinations.

Owner Eduardo Porta has been working on cars since he was 13 years old, and he founded Fremont Foreign Auto to turn his lifelong passion into a career. Mr. Porta sees his company’s commitment to all-purpose automotive service as the main reason for its success. “The quality of our labor is first-rate,” he says. “I tell my mechanics to take their time and do jobs right, because I want to keep my customers happy and service their cars correctly.”

Fremont Foreign Auto’s website has a unique feature that takes its customer service outlook into the technological realm: a live web camera that lets people watch mechanics work on their cars from the comfort of their homes or offices. The company also provides photos of its work and saves the parts it removes, “so our customers can understand what was done to their cars and why,” says Mr. Porta. 

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Company Philosophy

"We take pride in having courteous, professional employees who treat this business as if it were their own. No matter who customers deal with, they receive the same quality of service. We reward our employees for jobs well done, and that benefits our customers as well."

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Comparative Summary

Eduardo Porta began working on cars when he was just 13 years old. In 2000, he channeled this lifelong dedication into the opening of Fremont Foreign Auto, which specializes in repairing foreign cars of almost every make and model, including major German, Swedish and Japanese brands like BMW, Volvo, Saab, Toyota, and Lexus. It also occasionally works on domestic and exotic cars. Performance automobiles are the company’s passion–from the latest European cars to the classics, says Mr. Porta.

Fremont Foreign Auto’s services range from factory-recommended maintenance and engine overhauls to air-conditioning repair and brake examinations. Mr. Porta sees this commitment to all-purpose service as a catalyst for his business’ success. “The quality of our labor is first-rate,” he says. “I don’t press my mechanics to finish a job because time is running out. I always tell them to take their time and do it right, because I don’t want my customers to return their cars because of poor service.”

Keeping positive client relationships is so important to Mr. Porta that he’ll often put his customers’ satisfaction over his own interests. “Sometimes, I have customers who aren’t too happy about waiting for parts to come back from the dealer, so I’ll pay out of my pocket to get an overnight delivery to satisfy them,” he explains. “I’d rather do that than see them upset, because I want them to come back for future service.”

This charitable approach to customer service also shines through in Mr. Porta’s connection with his staff. “I have two mechanics that have worked for me for almost 10 years, since I opened the business,” he says. “Another mechanic has been here for four years. When my employees go on vacation, I pay for it. I like to show my appreciation for them, and a pat on the back isn’t enough.”

Everything Fremont Foreign Auto does is geared toward making its customers happy and willing to return, even if it means turning down a job. “Being honest with my customers is a huge priority,” says Mr. Porta. “I actually turn a lot of work away if it’s related to a recall or a bad warranty, because I don’t want to take money when I know I can’t perform a job to the best of my ability–it feels like stealing.”

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Industry Info

Not every auto shop is the same. If you have a foreign automobile, taking it to a shop that specializes in foreign repairs is essential. Foreign auto repair can be more difficult and time consuming than domestic auto repair. The reason for this is simple: With the original auto parts and repair expertise located in another country, you’ll often pay more and wait longer for your car to be fixed.

Fortunately, due to the increasing number of foreign vehicles on the road, auto mechanics and repair shops that specialize in foreign auto repair are becoming more common. But what should you look for when choosing a repair shop for your foreign car?

First, make sure a shop has the proper certification to service the make and model of your car. Foreign cars contain electronics and engines that are very different from their American counterparts. If a shop isn’t certified to repair your model, there’s a good chance it’ll be worse off when you bring it home than when you brought it in.

“It’s very important to make sure a shop is properly licensed,” says Eduardo Porta, owner of Fremont Foreign Auto. “You should also look into its history. Find out where the shop owner came from. To be a good shop owner, you have to first be a good mechanic, so make sure they know what they’re talking about.” Also, look for repair shops that provide warranties on the parts they install. This is especially important if your car’s parts aren’t OEM (Original Equipment Manufacturer). OEM parts are federally licensed and, therefore, required to carry warranties.

Many costly car repairs, whether on foreign or domestic vehicles, can be prevented by following a routine car maintenance schedule. It can also be helpful to join an online foreign auto repair blog, which will notify you of issues common to your vehicle and provide you with a second opinion regarding repairs.

When you finally do have your car repaired, obtain written estimates from several service centers instead of just one. Sadly, some shops depend on the ignorance of their clients and mark up their parts and labor accordingly. If you have doubts about a shop’s validity, consult the Better Business Bureau and see if there are any complaints filed against it.

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Frequently Asked Questions

Q: Do you use aftermarket parts?

A: No, we only use original parts. If I do put an aftermarket part on a car, I won’t do the repair. Another thing people ask is, ‘If I bring in my own parts, can you fix my car?’ That’s like going to a restaurant and asking them to cook the eggs and bacon you brought. It doesn’t work that way.

Q: Do you service American cars, too?

A: Occasionally we’ll work on American cars. You can find a full list of brands we service on our website.

Q: What if I need to drop off my car when you’re closed?

A: There’s a drop box on our door with envelopes and forms for your personal information (name, address, phone number, year/make of vehicle) and requested service. Put the completed form and your keys in the envelope and slip it into our mail slot. We’ll call you the next day when we’ve looked over your car.

Q: How do I get back home when I drop off my car?

A: There are many options. A BART station is about 10 minutes’ walking distance away, or someone from the shop can drive you there if they’re available. Also, if someone’s available and you live nearby, we can give you a ride home. Or we’re happy to call you a cab or rent-a-car service.

Q: Will you refer me to places that don’t perform your line of auto work (towing, stereo installation, body shops)?

A: Of course. We work with many automotive shops in the Bay Area. We have a large selection of towing companies that we recommend, and we also have contact information for stereo system shops, body shops, window tinters, dent repairers, warranty shops, upholstery shops and more.

Q: Do I have to make an appointment, or can I just stop in?

A: It’s better for us if you make an appointment. We’re normally very flexible and can work with your schedule, but dropping by sometimes backlogs us and sets the mechanics’ work further back. If you don’t need your car back anytime soon, however, you’re more than welcome to bring it by without an appointment.

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SELECTED PHOTOS FROM Fremont Foreign Auto

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Eduardo Porta

Expert CONTRIBUTOR PROFILE
  • Eduardo Porta is a lifetime veteran of the auto repair industry and owner of Fremont Foreign Auto, a Diamond Certified company since 2005. He can be reached at (510) 394-4979 or by email.

Eduardo Porta: Living the Dream

By James Florence, Diamond Certified Program Reporter

FREMONT — When asked how he got started in the auto repair industry, Eduardo Porta says it runs in his family. “There are a lot of mechanics in my family, including my grandfather, father and four uncles, so it was natural for me to get involved with cars. That’s why I thought it was funny when my dad told me he wanted me to be a lawyer when I was a teenager. I wasn’t interested in going to school; the only thing I cared about was working on cars.”

Born and raised in Brazil, Eduardo came to the United States as a young man in pursuit of the American Dream. “In Brazil, labor isn’t well-recognized, so mechanics don’t make much money,” he explains. “I knew if I came to the U.S., I’d have a better chance at achieving success. So, at the age of 23, I arrived in Los Angeles with $8 in my pocket and no contacts.”

Despite his humble arrival, Eduardo was determined to fulfill his dreams of prosperity. Through a series of auspicious events, he found a place to stay and started working at an auto repair shop in Colma. Eventually, Eduardo obtained his green card, got married, started a family and became owner of his own repair shop.

Today, as owner of Fremont Foreign Auto, Eduardo says he enjoys dual aspects of his long-time career. “First of all, I love working on cars. The second thing I really like is interacting with customers. If you talk to a lot of mechanics, they’ll say dealing with customers is their least favorite part, but I love it. I guess I’m just a people person.”

A resident of Fremont (where he lives with his wife, Karla Miranda, and their children, Ariel and Izabela), Eduardo expresses his appreciation for his adopted hometown. “I love living in Fremont,” he says. “I like the people, the weather is great, the schools are excellent and it has been a great place to raise our children. There are also plenty of places to go motorcycling on the weekends.”

Outside of work, Eduardo engages in a variety of active pastimes. “I love to travel and I’m nuts about motorcycles—I own 12 of them!” he says. “I also love gardening at home, going to the movies and going dancing with my wife. I usually drag my daughter along, too, because my wife can’t keep up with me!”

In his life and career, Eduardo espouses the importance of honesty. “My father always told me the most important part of being successful in business is honesty,” he says. “If a customer comes in with a problem you can’t fix, be honest and tell them you can’t fix it. Of course, I’ve yet to find myself in that situation—I’ve never had a car come in that I couldn’t fix—but if I ever do, I won’t be ashamed to be honest about it.”

When asked the first thing he’d do if he were to retire tomorrow, Eduardo says he’d go for his longest motorcycle ride yet. “I’d jump on my bike and go around the world. That’s something I’m actually working up to. Last November, I rode down to Cabo San Lucas, Mexico, and next year I’m planning to ride all the way to Brazil.”

Ask Me Anything!

Q: What’s the most death-defying feat you’ve ever attempted?
A: I’ve done everything from skydiving to scuba diving, but the most dangerous thing I’ve ever done is take my Ducati up to 185 miles per hour.

Q: If you could travel anywhere in the world, where would you go?
A: Australia—there are a lot of beautiful areas to go motorcycling.

Q: What was your first car?
A: A 1967 Ford Corcel, which is a model that’s made in Brazil.

Q: What’s your favorite local restaurant?
A: Papillon Restaurant in Fremont.

Q: Are you an early bird or a night owl?
A: An early bird. I’m in bed by 9pm because I wake up at 4:30 every morning.

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Expert articles
  • Transmission Service for Automatic Vehicles

    FREMONT — The transmission is an important part of any car, but if you own an automatic vehicle, you need to be particularly diligent about ongoing maintenance. Ideally, you should have your transmission serviced every 30,000 miles. During the service, a professional will drain and refill the transmission fluid, replace the filter, and install a new gasket.

    Rather than stay on top of ongoing maintenance, many car owners will simply have their transmissions flushed on occasion. However, few people realize that flushing a transmission can actually cause problems, especially with a vehicle that has more than 80,000 miles. Since flushing a transmission forcefully removes any trace of the old fluid, when the new fluid is introduced, it cleans the valve body so well that the worn-out parts inside can start to leak and lose pressure. In contrast, when you skip the flush and simply drain the fluid, some residue from the old fluid remains, which makes it less of a shock when the new fluid is introduced.

    Paying for this service every 30,000 miles can add up, but when you consider that the price of a new transmission is $6,000, it’s plain to see its value as a long-term investment. By being diligent about maintenance, your transmission may indeed last for the lifetime of your vehicle.

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Expert video tip
  • Video: Automatic Transmission Service Tip

    Complete Video Transcription:

    FREMONT — Host, Sarah Rutan: Do you drive an automatic vehicle? If so, you’ll want to know about a maintenance tip that will help extend its lifespan. Today we’re in Fremont with Diamond Certified Expert Contributor Eduardo Porta of Fremont Foreign Auto to learn more.

    Diamond Certified Expert Contributor, Eduardo Porta: We’re here today to talk about automatic transmissions. That will be the service. Keep in mind to service the automatic transmissions on a daily basis. That means most of the cars in between thirty to forty thousand miles. Check your records. If you’ve never done one, it’s important to do because the transmission, it will not last that long.

    Average transmissions, they last over two hundred and fifty thousand miles is the ones the services’ been done. Okay, go back to your records, look at what kind of car you own, and then make sure you do those services. This is very important.

    Mercedes, BMWs, they don’t advertise out there to do the transmission service – which is not true because the transmission will not last the life of the car. It will last the life of the fluid if you take care and you replace them. Keep that in mind.

    Stick shift transmission, much easier, much cheaper. Do every thirty thousand miles, you’re going to have a transmission for a long time.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Fremont Foreign Auto WEBSITE AND EXTERNAL FEED
  • Fremont Foreign Auto SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Fremont Foreign Auto
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 325 VERIFIED CUSTOMERS i
Fremont Foreign Auto : Average 9.3 out of 10 based on 325 unique customer surveys of customer satisfaction.

Alex R.

VERIFIED Fremont Foreign Auto CUSTOMER

1 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they're fast with getting the work done, and their prices are very affordable. I will definitely keep recommending them to my family and friends.

I like the owner, Eduardo. He's very courteous, friendly, and responsible. He only wants to do the best of quality work, instead of just making a buck off of you.

Jackson V.

VERIFIED Fremont Foreign Auto CUSTOMER

2 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very customer oriented. They seem to care about the customer and are very quality driven.

I just felt like they had my back. When you deal with auto repair shops, sometimes they try to add on all of these liberal charges, even when you don't need them. At Fremont Foreign Auto, I don't feel ripped off. When I go in for something, and the workers notice something else needs to be done, even if that's labor intensive, they take care of it without any extra charge. They're really involved, and I really feel satisfied.

Brad P.

VERIFIED Fremont Foreign Auto CUSTOMER

3 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they worked for a great price, and they seemed very honest. The guy who did the work looked around for parts for me, which I didn't ask him to do, but he just did that on his own. They all show initiative.

The price was great.

Bruce G.

VERIFIED Fremont Foreign Auto CUSTOMER

4 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're competent and courteous.

I like the quality of the work that they do.

Charles F.

VERIFIED Fremont Foreign Auto CUSTOMER

5 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they do honest work at a very fair price.

What I like best is that they diagnose the problem quickly and correctly. I feel confident that they're doing only what the actual needs are.

Addison R.

VERIFIED Fremont Foreign Auto CUSTOMER

6 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very honest. I would highly recommend them.

I like that the owner, Eduardo, is honest and informative. He makes me feel like I'm a valued customer.

Chris J.

VERIFIED Fremont Foreign Auto CUSTOMER

7 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have really good customer service.

I liked how they were able to fix my car within the same day of my bringing it to them.

David K.

VERIFIED Fremont Foreign Auto CUSTOMER

8 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell a friend that they're a local company, and they should bring their car to them.

They're trustworthy, skilled, and upfront. They do a complete job every time, and I trust them.

Dexter L.

VERIFIED Fremont Foreign Auto CUSTOMER

9 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're fair, and they do a good job. I would highly recommend them.

They do what they tell you they're going to do. I like how they keep me informed and get my car back to me quickly.

Greg I.

VERIFIED Fremont Foreign Auto CUSTOMER

10 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say Eduardo is an excellent guy to deal with. He's really good at what he does.

They know exactly how to diagnose the problem, they're honest, and their prices are pretty decent.

Greg S.

VERIFIED Fremont Foreign Auto CUSTOMER

11 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very honest.

They're fantastic. They take the time to explain the repair they're going to do in a way that I can understand.

John H.

VERIFIED Fremont Foreign Auto CUSTOMER

12 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're fair and honest.

I felt like they had my best interests at heart.

Josh P.

VERIFIED Fremont Foreign Auto CUSTOMER

13 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're honest and provide a good service.

They're a professional auto body company.

Kyle J.

VERIFIED Fremont Foreign Auto CUSTOMER

14 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they're honest, and they provide a great quality of work.

I liked the personal contact with the office, and the owner Eduardo is a great guy to talk to on a variety of different levels. I've always been happy with them.

Kyra P.

VERIFIED Fremont Foreign Auto CUSTOMER

15 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're excellent. They're professional. They go beyond anything I can say. I couldn't be more pleased with them.

First of all, I already feel like I'm treated well. They're very professional, and they respect my opinion. I don't know motors, but if I come in and tell them that my motor sounds like this, and make a coughing sound, I feel like they listen and understand me. They're able to interpret my coughing sounds into motor sounds, and they determine what is wrong from that. My car is always done as quickly as possible. I'm extremely satisfied. They're very kind and always work with a smile.

Mike T.

VERIFIED Fremont Foreign Auto CUSTOMER

16 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provide first rate service. Eduardo is very responsive and makes sure that he provides a first rate product. If something goes wrong, and you go back to fix it, he makes sure you're happy with the results.

They do what they say they're going to do. I don't have to worry that they're advising me on something that I don't need. They're honest, and they work on time. They provide the best expertise on the various products they use.

Sophie S.

VERIFIED Fremont Foreign Auto CUSTOMER

17 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very proactive. They're expensive, but they do a good job.

They used the rights parts, and they did it on time.

Landon J.

VERIFIED Fremont Foreign Auto CUSTOMER

18 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provide quality service.

They're very thorough.

Alice T.

VERIFIED Fremont Foreign Auto CUSTOMER

19 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were efficient and knowledgeable.

I liked how knowledgeable they were about foreign cars.

Harold D.

VERIFIED Fremont Foreign Auto CUSTOMER

20 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was top service at the right price.

They were timely, they took care of everything, and I had no problems.

Read All 325 Survey Responses at Ratings View