Question 1

How soon can you complete my repairs?

Accepted Answer

We can usually get everything turned around in one or two days depending on the types of repairs. Our customers like that because they depend on their cars to get around.<BR>

Question 2

Will you give me car advice over the phone?

Accepted Answer

We’ll try to give you advice, but diagnosing car problems over the phone is nearly impossible. We usually ask our customers to drop by our shop so we can look at their cars in person.<BR>

Question 3

What kind of car parts do you use?

Accepted Answer

We use original equipment manufacturer (OEM) parts whenever possible. We’ll use aftermarket parts if a customer requests them, but we prefer to install OEM parts—they’re higher quality and more reliable.<BR>

Question 4

Do you have a waiting room?

Accepted Answer

Yes, we have a comfortable waiting room with a television, Wi-Fi and a computer for customers who don’t have laptops.<BR>

Question 5

Do you provide a drop-off or shuttle service?

Accepted Answer

Yes, we provide both services to San Rafael, Terra Linda, San Anselmo, Fairfax, Greenbrae, Ross, Kentfield and Corte Madera.

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