Diamond Certified Company Report

MSI Automotive

Diamond Certified Company Report

MSI Automotive

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 525 VERIFIED CUSTOMERS i

Howard F.

VERIFIED MSI Automotive CUSTOMER

1 of 525

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a good place to have your car repaired.

They provide friendly service at reasonable prices.

Gloria J.

VERIFIED MSI Automotive CUSTOMER

2 of 525

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that I was very satisfied with the service.

They are friendly and very helpful.

Barbara S.

VERIFIED MSI Automotive CUSTOMER

3 of 525

Quality 10
10 10
Loyalty Yes
CRITIQUE

I believe they are trustworthy and really knowledgeable. They always do a good job.

I like the people there. I like Marty. She's at the front desk. They're really personable, and Curtis is really personable. They're not corporate, they're a local business. They're good people, and they're good at what they do. They're kind of perfect.

Read All 525 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

MSI Automotive’s staff works on all types of vehicles.

MSI Automotive (also known to many customers as Marin Sports & Imports, Inc.) provides a wide range of maintenance and repair services for Japanese, American, and European cars (including hybrids, trucks and SUVs) at its San Rafael facility. The company works on repairs of all sizes, from air conditioning systems to engines and transmissions. It also rotates and aligns tires, provides brake and smog certifications, replaces clutches, fixes front and rear suspensions, and more.

MSI Automotive strives to provide a one-stop auto repair experience for its clients—in addition to its repair capabilities, it features an indoor storage garage, shuttle service and early bird drop-off. Most of the company’s technicians are ASE Certified, and all are trained to use state-of-the-art factory scanners and computer programs to repair almost any vehicle. They use OEM (original equipment manufacturer) parts whenever possible, but they’ll also use aftermarket parts at a customer’s request.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON MSI Automotive

Locations

Marin County

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SERVICES PERFORMED

Brakes
Smog Certification
Maintenance
Repair
Domestic
Foreign

DIAMOND CERTIFIED RESEARCHED ARTICLES ON MSI Automotive

An interior view of MSI Automotive’s state-of-the-art repair facility

Company Profile

MSI Automotive (also known to many customers as Marin Sports & Imports, Inc.) provides a wide range of maintenance and repair services for Japanese, American, and European cars (including hybrids, trucks and SUVs) at its San Rafael facility. The company works on repairs of all sizes, from air conditioning systems to engines and transmissions. It also rotates and aligns tires, provides brake and smog certifications, replaces clutches, fixes front and rear suspensions, and more.

MSI Automotive strives to provide a one-stop auto repair experience for its clients—in addition to its repair capabilities, it features an indoor storage garage, shuttle service and early bird drop-off. Most of the company’s technicians are ASE Certified, and all are trained to use state-of-the-art factory scanners and computer programs to repair almost any vehicle. They use OEM (original equipment manufacturer) parts whenever possible, but they’ll also use aftermarket parts at a customer’s request.

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Company Philosophy

“We do our best to stay within the confines of every estimate we give, and if we can’t, we’ll always contact our customers to get their approval before starting work. We take great pride in what we do, and that extends to keeping our shop, office, and waiting room clean and inviting. Our goal is to do the job correctly the first time, so if there’s ever a problem, we’re happy to resolve the issue to each customer’s satisfaction.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair companies that have earned the prestigious Diamond Certified award. For MSI Automotive, the key to achieving and maintaining high levels of customer satisfaction is simple: provide every customer with quality service at a reasonable price. “Customer satisfaction is the driving force behind our customer service,” confirms owner Curtis Cronin. “Whether a vehicle owner needs a small repair or major mechanical work, we can handle it quickly and efficiently.”

MSI Automotive has been providing maintenance and repair services for Japanese, American and European cars (including hybrids, trucks and SUVs) at its San Rafael facility since 1970. In addition to handling everything from air conditioning systems to engine and transmission repairs, the company rotates and aligns tires, provides brake and smog certifications, replaces clutches, fixes front and rear suspensions, and more.

Unlike less experienced auto repair companies that don’t have access to state-of-the-art equipment, MSI Automotive uses factory scanners and specialized tools that allow its technicians to diagnose and repair all types of car problems. “We’ve been around long enough to know the importance of investing in top-of-the-line equipment,” says Mr. Cronin. “With our technology, we can reprogram computers, make specialized repairs and more.”

Another distinguishing feature of MSI Automotive is its highly trained and experienced technicians, most of whom are ASE-certified and all of whom have in-depth knowledge about a wide variety of vehicle systems. “Our experience allows us to eliminate guesswork and perform repairs correctly the first time,” says Mr. Cronin. “Ultimately, we want to provide the best possible services at the fairest prices, and having such an experienced staff of technicians helps us achieve that goal.”

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Industry Info

Whether it’s independent or part of a dealership, choose an auto repair shop that can meet your specific needs. Before you bring your car to a repair shop, you should first take into account whether your vehicle is still under warranty. Not only can many warranty-related repairs be done for free at dealership repair centers, but some warranties can also be voided if an independent repair shop performs any work on your vehicle. If you can’t find this information in your car sale agreement, ask the dealer to explain it to you.

If your vehicle isn’t under warranty, you’re free to choose any shop you prefer. According to Curtis Cronin, owner of MSI Automotive in San Rafael, many vehicle owners go to dealerships while their vehicles are under warranty and then seek out independent shops in their area after the warranties are expired. “One of the main advantages you get from an independent shop is a more personal relationship with the people who work there,” he says. “You can ask the technicians questions and even see what’s going on with your repairs. People really appreciate that type of personalized service.”

In some cases, independent shops can be less expensive than dealership shops—they don’t have the same overhead and can install parts based on what the customer wants, not the manufacturer. This can be an asset if you want specialized aftermarket parts that are designed to improve performance.

Regardless of the type of repair shop you choose, Mr. Cronin recommends doing your research so you can make an informed decision, especially when it comes to the longevity of the business. “It’s important to find a reliable shop that’s going to be there for you in the future,” he says. “You should have confidence that if you have another problem with your vehicle in six months, you’ll be able to go back to that same shop.”

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Frequently Asked Questions

Q: How soon can you complete my repairs?

A: We can usually get everything turned around in one or two days depending on the types of repairs. Our customers like that because they depend on their cars to get around.

Q: Will you give me car advice over the phone?

A: We’ll try to give you advice, but diagnosing car problems over the phone is nearly impossible. We usually ask our customers to drop by our shop so we can look at their cars in person.

Q: What kind of car parts do you use?

A: We use original equipment manufacturer (OEM) parts whenever possible. We’ll use aftermarket parts if a customer requests them, but we prefer to install OEM parts—they’re higher quality and more reliable.

Q: Do you have a waiting room?

A: Yes, we have a comfortable waiting room with a television, Wi-Fi and a computer for customers who don’t have laptops.

Q: Do you provide a drop-off or shuttle service?

A: Yes, we provide both services to San Rafael, Terra Linda, San Anselmo, Fairfax, Greenbrae, Ross, Kentfield and Corte Madera.

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COMPANY WEBSITE
www.msiautomotive.com
Diamond Certified RATINGS ON MSI Automotive
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 525 VERIFIED CUSTOMERS i

Howard F.

VERIFIED MSI Automotive CUSTOMER

1 of 525

Quality 10
10
Loyalty Yes
CRITIQUE

It's a good place to have your car repaired.

They provide friendly service at reasonable prices.

Gloria J.

VERIFIED MSI Automotive CUSTOMER

2 of 525

Quality 10
10
Loyalty Yes
CRITIQUE

I would say that I was very satisfied with the service.

They are friendly and very helpful.

Barbara S.

VERIFIED MSI Automotive CUSTOMER

3 of 525

Quality 10
10
Loyalty Yes
CRITIQUE

I believe they are trustworthy and really knowledgeable. They always do a good job.

I like the people there. I like Marty. She's at the front desk. They're really personable, and Curtis is really personable. They're not corporate, they're a local business. They're good people, and they're good at what they do. They're kind of perfect.

George B.

VERIFIED MSI Automotive CUSTOMER

4 of 525

Quality 10
10
Loyalty Yes
CRITIQUE

It is a place that you can go and I am confident in what they do.

The people there are nice and they are happy to answer any questions. They are friendly and efficient.

Harry H.

VERIFIED MSI Automotive CUSTOMER

5 of 525

Quality 10
10
Loyalty Yes
CRITIQUE

That they are reliable and on time

The customer service and their ability to follow up on any issues, like a warranty

Al P.

VERIFIED MSI Automotive CUSTOMER

6 of 525

Quality 10
10
Loyalty Yes
CRITIQUE

You can't beat it.

They always take care of me and they do a good job.

Carolyn M.

VERIFIED MSI Automotive CUSTOMER

7 of 525

Quality 10
10
Loyalty Yes
CRITIQUE

They provide extra special attention.

I just like that Curtis and the lady up front seem like a well oiled machine. They do a really good job and they are very experienced.

Richard C.

VERIFIED MSI Automotive CUSTOMER

8 of 525

Quality 10
10
Loyalty Yes
CRITIQUE

I have recommended them to others already.

The service is great and friendly. Their expertise is perfect as far as I am concerned.

Gayle S.

VERIFIED MSI Automotive CUSTOMER

9 of 525

Quality 10
10
Loyalty Yes
CRITIQUE

They were much more reasonably priced and more attentive to the service of the vehicle than the dealership I had been dealing with.

They are responsive and attentive. You can talk to the people who are doing the work and the owner is accessible.

Karin S.

VERIFIED MSI Automotive CUSTOMER

10 of 525

Quality 10
10
Loyalty Yes
CRITIQUE

Fair and reliable

I trust them.

Janna S.

VERIFIED MSI Automotive CUSTOMER

11 of 525

Quality 10
10
Loyalty Yes
CRITIQUE

Fair and thorough

They can fix cars.

Mel W.

VERIFIED MSI Automotive CUSTOMER

12 of 525

Quality 10
10
Loyalty Yes
CRITIQUE

I would tell them to take their car there.

I had no problems. They went in, did it and that was it.

Karlyn S.

VERIFIED MSI Automotive CUSTOMER

13 of 525

Quality 10
10
Loyalty Yes
CRITIQUE

Go there.

They explained what was going on and they gave me an accurate estimate on the final cost. They provided details on the invoice as to what was done. Their prices are good and in line with everyone else.

Brian H.

VERIFIED MSI Automotive CUSTOMER

14 of 525

Quality 10
10
Loyalty Yes
CRITIQUE

I was recommended to go there by a friend and I have recommended them to many other friends.

Curtis is really a nice guy and he is super smart. He makes you feel comfortable.

George M.

VERIFIED MSI Automotive CUSTOMER

15 of 525

Quality 10
10
Loyalty Yes
CRITIQUE

They really know cars and they are good mechanics.

I like the fact that they know exactly what is wrong. They tell you what is wrong with your car and they correct it.

Joseph F.

VERIFIED MSI Automotive CUSTOMER

16 of 525

Quality 10
10
Loyalty Yes
CRITIQUE

That it was really good

They do a really good job and the quality is high.

Billie F.

VERIFIED MSI Automotive CUSTOMER

17 of 525

Quality 10
10
Loyalty Yes
CRITIQUE

They are always prompt and really nice. They do a great job.

The fact that they are on time, considerate and they do a great job.

Jim T.

VERIFIED MSI Automotive CUSTOMER

18 of 525

Quality 10
10
Loyalty Yes
CRITIQUE

You can trust them. Curtis is great and Martie is terrific.

They really know the cars that we have and they are really knowledgeable, not just Curtis, but the entire staff.

Charlie R.

VERIFIED MSI Automotive CUSTOMER

19 of 525

Quality 10
10
Loyalty Yes
CRITIQUE

They do a good job.

My experience was good.

Jim S.

VERIFIED MSI Automotive CUSTOMER

20 of 525

Quality 10
10
Loyalty Yes
CRITIQUE

We have been using them since 1990.

Honest and competent

Read All 525 Survey Responses at Ratings View

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