Diamond Certified Company Report

MSI Automotive

Diamond Certified Company Report

MSI Automotive

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 500 VERIFIED CUSTOMERS i

Howard F.

VERIFIED MSI Automotive CUSTOMER

1 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a good place to have your car repaired.

They provide friendly service at reasonable prices.

Gloria J.

VERIFIED MSI Automotive CUSTOMER

2 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that I was very satisfied with the service.

They are friendly and very helpful.

Barbara S.

VERIFIED MSI Automotive CUSTOMER

3 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

I believe they are trustworthy and really knowledgeable. They always do a good job.

I like the people there. I like Marty. She's at the front desk. They're really personable, and Curtis is really personable. They're not corporate, they're a local business. They're good people, and they're good at what they do. They're kind of perfect.

Read All 500 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

MSI Automotive’s staff works on all types of vehicles.

MSI Automotive (also known to many customers as Marin Sports & Imports, Inc.) provides a wide range of maintenance and repair services for Japanese, American, and European cars (including hybrids, trucks and SUVs) at its San Rafael facility. The company works on repairs of all sizes, from air conditioning systems to engines and transmissions. It also rotates and aligns tires, provides brake and smog certifications, replaces clutches, fixes front and rear suspensions, and more.

MSI Automotive strives to provide a one-stop auto repair experience for its clients—in addition to its repair capabilities, it features an indoor storage garage, shuttle service and early bird drop-off. Most of the company’s technicians are ASE Certified, and all are trained to use state-of-the-art factory scanners and computer programs to repair almost any vehicle. They use OEM (original equipment manufacturer) parts whenever possible, but they’ll also use aftermarket parts at a customer’s request.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON MSI Automotive

Locations

Marin County

Get Directions
SERVICES PERFORMED

Brakes
Smog Certification
Maintenance
Repair
Domestic
Foreign

DIAMOND CERTIFIED RESEARCHED ARTICLES ON MSI Automotive

An interior view of MSI Automotive’s state-of-the-art repair facility

Company Profile

MSI Automotive (also known to many customers as Marin Sports & Imports, Inc.) provides a wide range of maintenance and repair services for Japanese, American, and European cars (including hybrids, trucks and SUVs) at its San Rafael facility. The company works on repairs of all sizes, from air conditioning systems to engines and transmissions. It also rotates and aligns tires, provides brake and smog certifications, replaces clutches, fixes front and rear suspensions, and more.

MSI Automotive strives to provide a one-stop auto repair experience for its clients—in addition to its repair capabilities, it features an indoor storage garage, shuttle service and early bird drop-off. Most of the company’s technicians are ASE Certified, and all are trained to use state-of-the-art factory scanners and computer programs to repair almost any vehicle. They use OEM (original equipment manufacturer) parts whenever possible, but they’ll also use aftermarket parts at a customer’s request.

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Company Philosophy

“We do our best to stay within the confines of every estimate we give, and if we can’t, we’ll always contact our customers to get their approval before starting work. We take great pride in what we do, and that extends to keeping our shop, office, and waiting room clean and inviting. Our goal is to do the job correctly the first time, so if there’s ever a problem, we’re happy to resolve the issue to each customer’s satisfaction.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair companies that have earned the prestigious Diamond Certified award. For MSI Automotive, the key to achieving and maintaining high levels of customer satisfaction is simple: provide every customer with quality service at a reasonable price. “Customer satisfaction is the driving force behind our customer service,” confirms owner Curtis Cronin. “Whether a vehicle owner needs a small repair or major mechanical work, we can handle it quickly and efficiently.”

MSI Automotive has been providing maintenance and repair services for Japanese, American and European cars (including hybrids, trucks and SUVs) at its San Rafael facility since 1970. In addition to handling everything from air conditioning systems to engine and transmission repairs, the company rotates and aligns tires, provides brake and smog certifications, replaces clutches, fixes front and rear suspensions, and more.

Unlike less experienced auto repair companies that don’t have access to state-of-the-art equipment, MSI Automotive uses factory scanners and specialized tools that allow its technicians to diagnose and repair all types of car problems. “We’ve been around long enough to know the importance of investing in top-of-the-line equipment,” says Mr. Cronin. “With our technology, we can reprogram computers, make specialized repairs and more.”

Another distinguishing feature of MSI Automotive is its highly trained and experienced technicians, most of whom are ASE-certified and all of whom have in-depth knowledge about a wide variety of vehicle systems. “Our experience allows us to eliminate guesswork and perform repairs correctly the first time,” says Mr. Cronin. “Ultimately, we want to provide the best possible services at the fairest prices, and having such an experienced staff of technicians helps us achieve that goal.”

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Industry Info

Whether it’s independent or part of a dealership, choose an auto repair shop that can meet your specific needs. Before you bring your car to a repair shop, you should first take into account whether your vehicle is still under warranty. Not only can many warranty-related repairs be done for free at dealership repair centers, but some warranties can also be voided if an independent repair shop performs any work on your vehicle. If you can’t find this information in your car sale agreement, ask the dealer to explain it to you.

If your vehicle isn’t under warranty, you’re free to choose any shop you prefer. According to Curtis Cronin, owner of MSI Automotive in San Rafael, many vehicle owners go to dealerships while their vehicles are under warranty and then seek out independent shops in their area after the warranties are expired. “One of the main advantages you get from an independent shop is a more personal relationship with the people who work there,” he says. “You can ask the technicians questions and even see what’s going on with your repairs. People really appreciate that type of personalized service.”

In some cases, independent shops can be less expensive than dealership shops—they don’t have the same overhead and can install parts based on what the customer wants, not the manufacturer. This can be an asset if you want specialized aftermarket parts that are designed to improve performance.

Regardless of the type of repair shop you choose, Mr. Cronin recommends doing your research so you can make an informed decision, especially when it comes to the longevity of the business. “It’s important to find a reliable shop that’s going to be there for you in the future,” he says. “You should have confidence that if you have another problem with your vehicle in six months, you’ll be able to go back to that same shop.”

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Frequently Asked Questions

Q: How soon can you complete my repairs?

A: We can usually get everything turned around in one or two days depending on the types of repairs. Our customers like that because they depend on their cars to get around.

Q: Will you give me car advice over the phone?

A: We’ll try to give you advice, but diagnosing car problems over the phone is nearly impossible. We usually ask our customers to drop by our shop so we can look at their cars in person.

Q: What kind of car parts do you use?

A: We use original equipment manufacturer (OEM) parts whenever possible. We’ll use aftermarket parts if a customer requests them, but we prefer to install OEM parts—they’re higher quality and more reliable.

Q: Do you have a waiting room?

A: Yes, we have a comfortable waiting room with a television, Wi-Fi and a computer for customers who don’t have laptops.

Q: Do you provide a drop-off or shuttle service?

A: Yes, we provide both services to San Rafael, Terra Linda, San Anselmo, Fairfax, Greenbrae, Ross, Kentfield and Corte Madera.

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MSI Automotive WEBSITE AND EXTERNAL FEED
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COMPANY WEBSITE
www.msiautomotive.com
Diamond Certified RATINGS ON MSI Automotive
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 500 VERIFIED CUSTOMERS i
MSI Automotive : Average 9.2 out of 10 based on 500 unique customer surveys of customer satisfaction.

Howard F.

VERIFIED MSI Automotive CUSTOMER

1 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a good place to have your car repaired.

They provide friendly service at reasonable prices.

Gloria J.

VERIFIED MSI Automotive CUSTOMER

2 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that I was very satisfied with the service.

They are friendly and very helpful.

Barbara S.

VERIFIED MSI Automotive CUSTOMER

3 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

I believe they are trustworthy and really knowledgeable. They always do a good job.

I like the people there. I like Marty. She's at the front desk. They're really personable, and Curtis is really personable. They're not corporate, they're a local business. They're good people, and they're good at what they do. They're kind of perfect.

Eric M.

VERIFIED MSI Automotive CUSTOMER

4 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great professionalism and good quality, and they always have a smile.

They are always on time and they have good knowledge of what they are doing.

Michael W.

VERIFIED MSI Automotive CUSTOMER

5 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional and they did a good job.

They diagnosed the car and they fixed it.

Barbara S.

VERIFIED MSI Automotive CUSTOMER

6 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very knowledgeable, and they do a good job. They are trustworthy.

They are very personable, especially Martie at the front desk and when I call, she knows who I am.

Marcello S.

VERIFIED MSI Automotive CUSTOMER

7 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they are very knowledgeable and they recommend the correct work that needs to be done on your car.

They helped me identify issues in preventative maintenance.

Lindy B.

VERIFIED MSI Automotive CUSTOMER

8 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

I trust Curtis and they always do a good job on my car. I have three hundred thousand miles on my car.

I like that Curtis explains things and I feel like they are looking out for my best interest.

Sara T.

VERIFIED MSI Automotive CUSTOMER

9 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are honest and they have a good price.

That they are honest

Lenny L.

VERIFIED MSI Automotive CUSTOMER

10 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable mechanics and I trust them.

They are reliable, trustworthy, and knowledgeable.

Mary S.

VERIFIED MSI Automotive CUSTOMER

11 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

That is the place to go.

When something happens, I can go there and Curtis takes care of me.

Jim T.

VERIFIED MSI Automotive CUSTOMER

12 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are terrific. I told my kids about them and they go there.

My wife used them first and I use them now. It all works.

George M.

VERIFIED MSI Automotive CUSTOMER

13 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are really good mechanics.

I like the fact that they have good knowledge and they keep a profile of the car.

Francesca L.

VERIFIED MSI Automotive CUSTOMER

14 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

If there is an opportunity to, I always do.

I feel as though they are very straightforward and honest and it is like what is the best of this country, they are good and they are hardworking and they don't screw me over.

Charlie S.

VERIFIED MSI Automotive CUSTOMER

15 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

Don't hesitate to go there.

The two owners are friendly and they are not out to extract as much money as they can from you. The cars I take there are pretty old and they tell me what can be done now and what can be done later and Curtis is basically a cool guy. He tells me what I need to do to keep it going.

Kayla H.

VERIFIED MSI Automotive CUSTOMER

16 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they were good. They have a really nice shop, and they employ really nice guys.

They are friendly and quick. They were able to give me the ballpark cost over the phone.

Tim M.

VERIFIED MSI Automotive CUSTOMER

17 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

These guys are true mechanics, the type that want to figure out what is causing the issue. They were able to figure out a noise that was coming from my engine while it was idling within about an hour. For $170, the car was back to normal. These guys are true professionals.

Honesty, their honesty

Brad K.

VERIFIED MSI Automotive CUSTOMER

18 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

I owe those guys a lot. They ended up saving me thousands of dollars.

They did me a favor and cut labor fees down so that I could get my car back on the road.

Bill H.

VERIFIED MSI Automotive CUSTOMER

19 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

Those guys are very good mechanics. They know how to problem solve with advanced problems, and they make sure that they are being fair with the charges, just an overall good shop.

Just what I said

Pam H.

VERIFIED MSI Automotive CUSTOMER

20 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were really good, I like going there, they always have candy out in the waiting room, magazines, and they are fast.

They make sure the customers are comfortable while they wait.

Read All 500 Survey Responses at Ratings View