Diamond Certified Company Report

Alameda Auto Care Center

Diamond Certified Company Report

Alameda Auto Care Center

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 263 VERIFIED CUSTOMERS i

Alfredo G.

VERIFIED Alameda Auto Care Center CUSTOMER

1 of 263

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have great mechanics, a great service, and their mechanics are reliable.

Every time I take my car in for service, they check my car thoroughly and they tell me what needs to be done from the smallest thing to the biggest thing.

John R.

VERIFIED Alameda Auto Care Center CUSTOMER

2 of 263

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're the best group of mechanics that I know of. They're very honest and very caring. They go the extra mile to make sure that you're satisfied. They are also very reasonable in price.

Their mechanical abilities, they're very smart people. We have brought quite a few cars to them. They're really caring. We've thanked them for being so caring. They do a good job for us. We're very satisfied. We refer all of our friends to them.

Lynn H.

VERIFIED Alameda Auto Care Center CUSTOMER

3 of 263

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've gone there for ten years. Dave and the guys are very helpful and honest.

They're prompt and knowledgeable. I've been going there for ten years, and I have always gotten good service.

Read All 263 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

David Chau, Owner

Alameda Auto Care Center offers a full range of services and repairs to Alameda County drivers, including basic oil changes, tune-ups, scheduled maintenance, electrical components, air conditioning systems and brakes. The facility also handles body work and smog certification.

Owner David Chau has more than 20 years’ experience in the automotive industry, doing everything from advanced mechanical work to supervising entire service departments. He owned a successful service station in San Leandro prior to taking over operations of Alameda Auto Care Center in 2003. Mr. Chau says his company operates under the principles of honesty and communication.

To ensure dealership-quality repairs, Alameda Auto Care Center only uses factory-specified parts and high-quality paints. Mr. Chau says his ASE Certified technicians use their training in advanced repair techniques to effectively restore vehicles to their pre-accident conditions. For customers’ convenience, the company also offers a complimentary shuttle service for local transportation.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Alameda Auto Care Center

Locations

Alameda County

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SERVICES PERFORMED

All Types of Auto Maintenance, Repair and Service
Brakes
Engine Repair
Computer Control
Smog Certification
Electrical Work
Air Conditioning

BRANDS Supported
  • ACDelco

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Alameda Auto Care Center

Alameda Auto Care Center works on all types of engines.

Company Profile

Alameda Auto Care Center offers a full range of services and repairs to Alameda County drivers, including basic oil changes, tune-ups, scheduled maintenance, electrical components, air conditioning systems and brakes. The facility also handles body work and smog certification.

Owner David Chau has more than 20 years’ experience in the automotive industry, doing everything from advanced mechanical work to supervising entire service departments. He owned a successful service station in San Leandro prior to taking over operations of Alameda Auto Care Center in 2003. Mr. Chau says his company operates under the principles of honesty and communication.

To ensure dealership-quality repairs, Alameda Auto Care Center only uses factory-specified parts and high-quality paints. Mr. Chau says his ASE Certified technicians use their training in advanced repair techniques to effectively restore vehicles to their pre-accident conditions. For customers’ convenience, the company also offers a complimentary shuttle service for local transportation.

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Company Philosophy

“Many automotive shops are equal when it comes to their ability to fix cars, but we stand out because of how we treat our customers. They’re like friends and family to us, and we’ll go out of our way to keep things convenient and affordable for them. If we treat people the way we like to be treated, everyone ends up happy.”

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Comparative Summary

Alameda Auto Care Center likes to go the extra mile for its customers–literally and figuratively. “If a customer’s car has a dead battery in their carport or garage, we’ll bring the charger to their house, hook it up and charge the battery,” says owner David Chau. “We’re always willing to drop off a customer at work. And if they aren’t able to bring their car in, we can go as far as 30 miles to pick it up and bring it to the shop. We do our best to treat customers like part of our family.”

Honesty and communication are high priorities at Alameda Auto Care Center. “We don’t like playing games with our customers,” says Mr. Chau. “We want to listen to their concerns, and during the whole process, we do our best to inform them by keeping the lines of communication open so we can help them make the best decision possible. We’re very straightforward.”

Mr. Chau says customers usually come away more educated when everything is clearly explained–why the repair or replacement is needed, what kind of parts will be used, how long it will take, and so forth. “We do our best to troubleshoot and get them the best price,” he says.

Alameda Auto Care Center handles large and small jobs with equal dedication. “We do pretty much everything here–from something as simple as changing a light bulb to doing major engine repairs,” says Mr. Chau. The company’s extensive list of services also includes body repair for vehicles that have been in a collision. It uses only the highest quality parts and paints and is proud to be a part of the ACDelco Total Service Support Program.

The staff at Alameda Auto Care Center is committed to providing the best experience possible for each customer. Professional courtesy doesn’t end when a car leaves the shop, says Mr. Chau. The company sends thank-you notes, and regular customers receive regular reminders about when their car is due for scheduled maintenance.

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Industry Info

When considering an auto repair shop, look for experience, reliability, honesty, and good communication skills. Find out how long the company has been in business. You may want to check to see if they’re a member of the Better Business Bureau. You can get information from the BAR (Bureau of Auto Repair) website, such as verification of license as well as a history of any complaints lodged against the company.

Ask about ASE certification and where the technicians received their training. Find out what kind of warranty the company offers and what parts they typically use. “Parts should come from a well-known company like ACDelco rather than an unknown brand,” says David Chau, owner of Alameda Auto Care Center. Some parts may look fine, but they won’t work in the same way as the factory-specified ones. They’re not always engineered to the right specifications, which means they might not function correctly.

Beware of advertisements that promise an inexpensive service intended to lure people in—like a $19.95 oil change, for example. Sometimes this is just a ploy to give a repair shop the chance to find out something else about a car so they can get more business from a customer, says Mr. Chau.

It’s always a good idea to talk to established customers to get various opinions regarding the shop you’re considering. “Checking referrals makes a big difference,” says Mr. Chau. If possible, make a personal visit to get a feel for the facility. See if it’s well-lit, clean and professional. Have a conversation with the service provider. This should give you an idea of what kind of company you’re hiring.

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Frequently Asked Questions

Q: What do you charge to troubleshoot and diagnose a car?

A: We only charge for one hour, even if it takes longer to determine a diagnosis.

Q: What type of warranty do you offer?

A: Our warranty policy is 12 months or 12,000 miles. Within a distance of 25 miles, we’ll provide towing to bring your car back to our shop for repair. If the vehicle is outside of the 25-mile range, we have arrangements with a company that does all the work we do and will honor the terms of the warranty, including a rental car, towing and auto repair.

Q: Can you do some of the work that’s covered by various extended warranties?

A: Yes.

Q: What’s your normal turnaround time?

A: We understand how busy people are, so we do our best to set a timeframe and stick to it. When diagnosing a problem, we usually have the answer within four hours. Of course, it all depends on the nature of the repair as well as the availability of the parts. We’ll always call you with information and updates and will do the best we can to finish the job as quickly as possible.

Q: Do you provide shuttle service for your customers?

A: Yes. We provide shuttle service throughout the entire Alameda-Oakland-Berkeley area.

Q: What certifications do you hold?

A: We’re ASE-certified. We’re also part of the ACDelco Total Service Support program, which means our technicians receive the same training as General Motors’ technicians. Our highly-skilled employees tend to stay with us for a long time, most of them for at least five years.

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Diamond Certified RATINGS ON Alameda Auto Care Center
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 263 VERIFIED CUSTOMERS i

Alfredo G.

VERIFIED Alameda Auto Care Center CUSTOMER

1 of 263

Quality 10
10
Loyalty Yes
CRITIQUE

They have great mechanics, a great service, and their mechanics are reliable.

Every time I take my car in for service, they check my car thoroughly and they tell me what needs to be done from the smallest thing to the biggest thing.

John R.

VERIFIED Alameda Auto Care Center CUSTOMER

2 of 263

Quality 10
10
Loyalty Yes
CRITIQUE

They're the best group of mechanics that I know of. They're very honest and very caring. They go the extra mile to make sure that you're satisfied. They are also very reasonable in price.

Their mechanical abilities, they're very smart people. We have brought quite a few cars to them. They're really caring. We've thanked them for being so caring. They do a good job for us. We're very satisfied. We refer all of our friends to them.

Lynn H.

VERIFIED Alameda Auto Care Center CUSTOMER

3 of 263

Quality 10
10
Loyalty Yes
CRITIQUE

I've gone there for ten years. Dave and the guys are very helpful and honest.

They're prompt and knowledgeable. I've been going there for ten years, and I have always gotten good service.

John R.

VERIFIED Alameda Auto Care Center CUSTOMER

4 of 263

Quality 10
10
Loyalty Yes
CRITIQUE

They are fair, honest, and a very good value.

They are honest.

Donald P.

VERIFIED Alameda Auto Care Center CUSTOMER

5 of 263

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

They are nice and honest.

Paul G.

VERIFIED Alameda Auto Care Center CUSTOMER

6 of 263

Quality 10
10
Loyalty Yes
CRITIQUE

They are reliable, honest, and have no hidden charges.

They basically address what you bring it in for and don't add on or try to sell you other services.

Michael H.

VERIFIED Alameda Auto Care Center CUSTOMER

7 of 263

Quality 10
10
Loyalty Yes
CRITIQUE

They are courteous, reliable, and fair.

What I just said pretty much sums it up.

Ray K.

VERIFIED Alameda Auto Care Center CUSTOMER

8 of 263

Quality 10
10
Loyalty Yes
CRITIQUE

I recommend them fairly often. They do what you want and don't try to up sell you.

They honor their work and stand behind it.

James M.

VERIFIED Alameda Auto Care Center CUSTOMER

9 of 263

Quality 10
10
Loyalty Yes
CRITIQUE

They do what they say they are going to do. They have taken care of me for years.

I only take my cars to them, no one else.

Carter W.

VERIFIED Alameda Auto Care Center CUSTOMER

10 of 263

Quality 10
10
Loyalty Yes
CRITIQUE

Good and honest quality service

They are trustworthy.

Tom L.

VERIFIED Alameda Auto Care Center CUSTOMER

11 of 263

Quality 10
10
Loyalty Yes
CRITIQUE

They have a good shop, so there's nothing negative I would mention.

They were easy to use. I didn't have an appointment, and it was still fast.

Bill L.

VERIFIED Alameda Auto Care Center CUSTOMER

12 of 263

Quality 10
10
Loyalty Yes
CRITIQUE

Use them. They are good.

They change oil and inspect engines. I don't know. They are just a good shop.

Linda M.

VERIFIED Alameda Auto Care Center CUSTOMER

13 of 263

Quality 10
10
Loyalty Yes
CRITIQUE

They service my company car. They are the company's preferred shop.

I think they have good employees. They know what they are doing.

Li L.

VERIFIED Alameda Auto Care Center CUSTOMER

14 of 263

Quality 10
10
Loyalty Yes
CRITIQUE

The work is good, they have good prices, and they are fast.

They are good workers.

Rob B.

VERIFIED Alameda Auto Care Center CUSTOMER

15 of 263

Quality 10
10
Loyalty Yes
CRITIQUE

They are a great shop for a quick oil change.

They can change oil really quick.

Dennis M.

VERIFIED Alameda Auto Care Center CUSTOMER

16 of 263

Quality 10
10
Loyalty Yes
CRITIQUE

I guess I would tell them where they are located and to stop by.

They do really good work, they are friendly, and they care about the work they do.

Cynthia B.

VERIFIED Alameda Auto Care Center CUSTOMER

17 of 263

Quality 10
10
Loyalty Yes
CRITIQUE

Go see them, they are one of the better shops in the area. They do body work on top of repairs and maintenance.

I think that they are just good, genuine people.

Kenneth E.

VERIFIED Alameda Auto Care Center CUSTOMER

18 of 263

Quality 10
10
Loyalty Yes
CRITIQUE

Go there. I always have a good experience.

They are friendly and get the service done quickly.

Mike M.

VERIFIED Alameda Auto Care Center CUSTOMER

19 of 263

Quality 10
10
Loyalty Yes
CRITIQUE

They are good. They run a great shop.

They are just good at what they do. I can trust them.

Zack B.

VERIFIED Alameda Auto Care Center CUSTOMER

20 of 263

Quality 10
10
Loyalty Yes
CRITIQUE

They are good.

I think they are just an overall good shop. I don't know.

Read All 263 Survey Responses at Ratings View

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