Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
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Diamond certified companies are top rated and guaranteed

Why Trust Diamond Certified Plumbing Companies Rated Highest in Quality?

Photo: MAPLEService, Inc. (2013)

You are the customer. If your goal is to choose a plumbing company that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified plumbing contractor. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated plumbing company and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you’ll never be fooled by fake reviews.

2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.

3) Full Disclosure: By clicking the name of a company above you’ll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

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DIAMOND CERTIFIED EXPERT CONTRIBUTORS IN THE Sonoma County – Plumbing CATEGORY

Ernie Ongaro is a 37-year veteran of the plumbing and HVAC industries and president of Ongaro & Sons, a Diamond Certified company. He can be reached at (707) 652-9891 or by email.

Ernie Ongaro

diamond certified contributor profile and expert article

Ernie Ongaro: A Family Dynamic

By James Florence, Diamond Certified Resource Reporter

SANTA ROSA — A third-generation plumbing and HVAC professional, Ernie Ongaro reflects on the longstanding legacy of his family’s business. “My grandfather started Ongaro & Sons in 1932,” he recounts. “All three of his sons followed him in the business, and it was the same way with me, my brother and our two cousins. Now, with my son and nephew joining the company, we’re heading toward our fourth generation of family ownership.”

As president of Ongaro & Sons, Ernie says his favorite part of his job is staying on the cutting edge of his professional field. “It’s really important for us to keep up-to-date with our industry, so we’re always looking for the latest equipment and methods of doing things. I also enjoy watching our technicians start from scratch and progress in their careers. It’s kind of exciting to see the growth of your employees—it gives you a sense of pride.”

A longtime resident of Santa Rosa (where he lives with his wife, Debbie), Ernie has fond memories of growing up in rural Sonoma County. “In addition to running the company, my dad was sort of a gentleman farmer and raised cattle. Growing up on a ranch was fun, even though I used to have to milk the cows twice a day. I still love living in Sonoma County—it’s a beautiful place.”

Outside of work, Ernie engages in a variety of active pastimes, from traveling to restoring vintage cars. “My wife and I love to travel, both within the United States and abroad,” he says. “I also enjoy restoring vintage vehicles. I have a 1942 Willys Jeep that I drive in local parades, and I also restored a 1932 Chevy pickup that I modeled after my grandfather’s first plumbing truck.” Additionally, Ernie enjoys reading and spending time with his family, including his grown children, Ernest and Allison.

In regard to his professional career, Ernie says the family dynamic has always played a vital role at Ongaro & Sons. “Being a fourth-generation business, family is very important to us, and that informs the way we treat our employees and customers. We treat our employees like part of our family and try to be sensitive to their needs. Likewise, we take care of our customers and always follow up with them to make sure they’re 100 percent satisfied.”

When asked the first thing he’d do if he were to retire tomorrow, Ernie says he’d hit the open road. “I would probably take a road trip and visit some places in the U.S. that I haven’t seen yet. Actually, I recently finished a book about Lewis and Clark, and I think it would be neat to take a trip that follows the path they traveled.”

Ask Me Anything!

Q: What kinds of books do you like?
A: I’m a history buff, so I love to read biographies and historical accounts.

Q: What’s your favorite kind of food?
A: Italian.

Q: Do you collect anything?
A: Vintage cars, trucks and military vehicles.

Q: Are you an early bird or a night owl?
A: Definitely an early bird.

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Upgrades to Reduce Your Home’s Resource Consumption

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SANTA ROSA — Here in California, there’s great concern about conserving resources like water, gas and electricity. If you share this concern, you may be wondering how you can reduce resource consumption in your home. Fortunately, there are many ways to… Read more

Expert Video Tip

Video: Reducing Resource Consumption in the Home

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Complete Video Transcription:

SANTA ROSA — Host, Sarah Rutan: When it comes to reducing consumption of natural resources like water and energy, there are measures that even the most… Read more

Gary Packard is operations manager of MAPLEService, Inc., a Diamond Certified company since 2004. He can be reached at (707) 585-9979 or by email.

Gary Packard

diamond certified contributor profile and expert article

Gary Packard: Plumbing Heritage

By James Florence, Diamond Certified Resource Reporter

SANTA ROSA — As a fourth-generation industry professional, you might say that Gary Packard has plumbing in his blood. “My great-grandfather was a plumber in Salt Lake City, my grandfather was a plumber in Idaho, and my dad spent more than 40 years plumbing in Oregon and California,” he says. “I started going on jobsites with my dad when I was six or seven years old. I guess you could say I was born into it.”

While he hadn’t originally planned to follow in the path of his forebears, Gary still managed to find his way into the family trade. “To be honest, I didn’t want to be a plumber, but I just kept getting drawn back into it,” he laughs. “In the mid-1980s, Oregon was going through a major economic downturn, and jobs were scarce. I was working as a sticker maker when my father told me about a plumbing company in the Bay Area that was hiring. It sounded like a good opportunity, so I decided to give plumbing another shot. Twenty-eight years later, I’m still doing it!”

Today, as operations manager of MAPLEService, Inc., Gary says his favorite part of his job is guiding customers toward a positive outcome. “I enjoy talking to homeowners, getting to know them and helping them make good choices. Rather than pressuring them to buy particular products or services, I prefer to educate them about their different options so they can make informed decisions.”

Originally from Oregon, Gary lived in West Sonoma County for many years before recently relocating to Windsor, where he lives with his wife, Darlene. When asked his favorite thing about life in the Bay Area, he says he appreciates the diversity of the local land- and cityscapes. “I like the fact that I can go from a big city like San Francisco to the Russian River or the redwoods within the span of an hour or so.”

Outside of work, Gary spends much of his time in nature, whether hiking at Shiloh Ridge or fishing at local reservoirs. “I also enjoy coaching youth sports—over the last 25 years, I’ve coached everything from little league baseball to varsity high school football,” he says. “I appreciate the opportunity it gives me to be a positive influence on young people.” Additionally, Gary takes time to keep up with his two sons: Randall, who coaches a professional baseball team in Germany, and Dallas, who is currently working as a plumber while attending college.

In his life and career, Gary espouses a maxim he often references while coaching youth sports: Live life with your heart, hustle and pride. “In addition to sharing that with my players, it’s something I’ve experienced in my own life,” he says. “When I was first hired at MAPLEService, I started at the bottom, digging holes and jack-hammering concrete. Today, I have my own desk and I’m supervising jobs. By staying true to my heart, hustling on the job and taking pride in my work, I was able to achieve my goals.”

When asked the first thing he’d do if he could retire tomorrow, Gary says he’d withdraw to a more tranquil environment. “Living in California, the one thing I miss is experiencing seasons, where you can tell what time of year it is simply by looking out the window. So, if I quit working tomorrow, the first thing I’d do is start looking for a nice little retirement place in an area with a slower pace of life than what we’re accustomed to in the Bay Area.”

Ask Me Anything!

Q: Did you play any sports in high school?
A: I played football and baseball, and I ran track.

Q: If you were a professional athlete, what number would you wear on your jersey?
A: 13. Most people think 13 is an unlucky number, but I’ve always had good luck with it.

Q: What’s your favorite season?
A: Winter. The snow on the mountains; the crisp, cool air—it’s like a new world.

Q: What’s your favorite snack?
A: Grapes.

Q: What was your favorite toy as a child?
A: My Tonka truck. I actually still have it!

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Spring Cleaning for Your Plumbing System

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SANTA ROSA — With the arrival of more congenial weather, spring is the time when many people begin tackling various home maintenance projects. In addition to common “spring cleaning” tasks such as repainting your house or cleaning your carpet, it’s… Read more

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Video: Water Heater and Toilet Maintenance

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Complete Video Transcription:

SANTA ROSA — Host, Sarah Rutan: Today we're in Santa Rosa with Diamond Certified Expert Contributor, Gary Packard of MAPLEService, Inc. to hear his at-home… Read more

Roman Scanagatta is a 21-year veteran of the plumbing industry and owner of Roman’s Plumbing, Inc., a Diamond Certified company since 2011. He can be reached at (707) 948-6178 or by email.

Roman Scanagatta

diamond certified contributor profile and expert article

Roman Scanagatta: Plumbing Opportunity

By James Florence, Diamond Certified Resource Reporter

PETALUMA — As soon as he reached adulthood, Roman Scanagatta took advantage of a professional opportunity that would set him up for long-term success. “After high school, my fiancée and I wanted to get married, so I knew I needed to find a career that would pay the bills,” he explains. “I had a friend who was apprenticing at a local plumbing company, so I asked if he could get me an apprenticeship as well. Basically, I figured learning a trade would give me skills I could take anywhere, so when I saw the opportunity to do so, I went for it.” After working for the same company for 15 years, Roman founded his own plumbing business in 2010.

Today, as owner of Roman’s Plumbing, Inc., Roman says his favorite part of his job is its dynamic character. “I love being out and about, working at a different location every day and encountering new problems to solve. I also enjoy the opportunity to meet new people—in fact, a lot of my former clients have become good friends of mine.”

A resident of Petaluma (where he lives with his wife, Eleni, and their two daughters), Roman expresses his appreciation for its quaint yet cultured character. “Petaluma is a great town. It has grown a lot over the years but still managed to maintain its small-town feel. It’s also located at the edge of Marin and Sonoma Counties, which enables our company to service a sizeable area.”

When he’s not working, Roman can usually be found with his family. “As a business owner, I don’t have a lot of down time, so when I get it, I like to spend it with my girls,” he affirms. “One of my favorite activities is making food with my daughters. I’ve always enjoyed cooking and actually considered becoming a chef before I became a plumber. I taught my daughters how to cook and bake, and now they’re better at it than me.” Roman also enjoys attending his daughters’ sporting events (“My younger daughter plays basketball and my older daughter plays volleyball.”) and going on dates with his wife.

In regard to his professional career, Roman says he’s a big proponent of customer education. “We make it a point to give our customers options and help them make informed decisions. Plumbers often get the reputation of being rip-off artists who take advantage of unknowing people, so we’re always working hard to change that perception. Basically, it all comes down to educating customers and taking care of them the same way we take care of our own families.”

When asked the first thing he’d do if he were to retire tomorrow, Roman says he’d take an international vacation. “My wife has family in Greece, so if I were to retire, I’d probably book a trip there with my family. I’d also bring along a few books. I love to read but I never have time for it, so I’d take the opportunity to catch up on my reading.”

Ask Me Anything!

Q: What’s your favorite book?
A: “The Sicilian” by Mario Puzo.

Q: What’s your favorite sports team?
A: The San Francisco Giants.

Q: What’s your favorite local restaurant?
A: Mi Pueblo in Petaluma.

Q: If you could travel anywhere in the world, where would you go?
A: Italy—I’m of Italian heritage and I still haven’t been there.

Q: What’s your favorite thing to eat for dessert?
A: New York cheesecake.

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A Better Choice for Water Filtration

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PETALUMA — If you want to have filtered drinking water in your home, you have a couple of options. One is a reverse osmosis system, which is effective at removing chlorine, lead and volatile organic compounds (VOCs) found in tap water.… Read more

Expert Video Tip

Video: Plumbing Water Saving Tips

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Complete Video Transcription:

PETALUMA — Host, Sarah Rutan: When it comes to saving water in your home, there are a couple of things you might not be aware of.… Read more

SELECTED PHOTOS FROM THESE TOP RATED COMPANIES

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INDUSTRY INFORMATION AND RESEARCHED ARTICLES BY THE DIAMOND CERTIFIED RESOURCE

  • Kohler

  • Moen

  • Delta

  • Grohe

  • Sterling

  • American Standard

  • TracPipe

  • Badger

Kohler Plumbing
American Standard Plumbing
Pegasus Plumbing
Toto Plumbing Fixtures
Gerber Fixtures
Danze Fixtures
Porcher Plumbing Products
Crane Plumbing Fixtures
Ginger Bath Fixtures
Eljer Plumbing Products
Jado Bathroom Fixtures
KWC Plumbing Fixtures
Sterling Plumbing
Bates & Bates Plumbing
Grohe Plumbing Fixtures
Rohl Plumbing Products
Elkay Plumbing Fixtures
Hansgrohe Plumbing
Duravit Plumbing
Franke Fixtures
Kallista Fixtures
Moen Plumbing Products
Delta Fixtures
Price Pfister Fixtures
Blanco Plumbing Fixtures

bathroom fixtures
kitchen fixtures
shower plumbing fixtures
home plumbing supplies
plumbing parts
kitchen & bath faucets
water plumbing pipes
home plumbing installation
new bathroom faucets
new shower faucets
replace shower plumbing fittings
plumbing help
affordable plumbing repairs
plumbing accessories
plumbing repairs
bathroom plumbing installation & repair
copper plumbing pipes
all plumbing services
wholesale bathroom fixtures
commercial bathroom fixtures
emergency plumbing
gas plumbing
green plumbing services
new sinks
new kitchen faucets

Agua Caliente
Alexander Valley
Annapolis
Asti
Bloomfield
Bodega
Bodega Bay
Boyes Hot Springs
Camp Meeker
Cazadero
Cloverdale
Cotati
Duncans Mills
El Verano
Eldridge
Fallon
Fetters Hot Springs
Forestville
Fort Ross
Freestone
Fulton
Geyserville
Glen Ellen
Graton
Guerneville
Guernewood
Healdsburg
Jenner
Kenwood
Lakeville
Larkfield
Lytton
Mark West
Monte Rio
Occidental
Penngrove
Petaluma
Rio Nido
Rohnert Park
Roseland
Russian River
Russian River Meadows
Salmon Creek
Santa Rosa
Schellville
Sebastopol
Sheridan
Sonoma
Stewarts Point Rancheria
Temelec
the Geysers
Sea Ranch
Two Rock
Valley Ford
Villa Grande
Vineburg
Windsor

94922
94923
94927
94928
94931
94951
94952
94953
94954
94955
94972
94975
94999
95401
95402
95403
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95405
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95407
95408
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95412
95416
95419
95421
95425
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95431
95433
95436
95439
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95446
95448
95450
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95462
95465
95471
95472
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95476
95480
95486
95487
95492
95497

Contractors State Licensing Board (http://www.cslb.ca.gov/)
Associated Builders and Contractors (http://www.abc.org/)
Plumbing-Heating-Cooling Contractors Association (http://www.phccweb.org/)
American Backflow Prevention Association (http://www.abpa.org/)…

Contractors State Licensing Board (http://www.cslb.ca.gov/)
Associated Builders and Contractors (http://www.abc.org/)
Plumbing-Heating-Cooling Contractors Association (http://www.phccweb.org/)
American Backflow Prevention Association (http://www.abpa.org/)
American Society of Plumbing Engineers (http://www.aspe.org/)

American Water Works Association (http://www.awwa.org/)
California-Nevada Section American Water Works Association (http://www.ca-nv-awwa.org/)
California Water Association (http://www.calwaterassn.com/)
California Department of Consumer Affairs (www.dca.ca.gov)
North Coast Builders Exchange (http://www.ncbeonline.com/)
The United Association of Plumbers and Pipefitters (http://www.ua.org/)
World Plumbing Council (http://www.worldplumbing.org/)

Know What You Want
Establish What Plumbing Services You Need and Want from Sonoma County Plumbers

Plumbers in Sonoma County perform various plumbing tasks, so it’s important that you know what you need from a plumbing contractor before you pick up the phone. By having a clear idea of the type and scope of project, you’re more likely to find a good plumber that has the skills and experience to complete your job. Here are some sample questions to get you started.

  • Do I want a Diamond Certified plumbing contractor that is rated highest in quality and backed by the Diamond Certified Guarantee?
  • What do I need from a local plumbing company (emergency plumbing repairs, plumbing services, new construction plumbing installation, new plumbing fixtures, etc.)?
  • What is my budget for the plumbing work or plumbing repairs?
  • If I need new plumbing fixtures, is there a specific style or brands I’m looking for (i.e. Toto plumbing fixtures, Kohler plumbing products, modern plumbing supplies, traditional fixtures, contemporary plumbing fixtures)?
  • Do I plan to live in my home long-term or is this a rental property or home I plan to sell?
  • What characteristics and professional qualities do I want in a Sonoma County plumber? These may include promptness, reliability, good communication skills, and follow-up services.

How to Interview Good Plumbing Contractors in Sonoma County
You’ll get better results by having a prepared list of questions to use when you interview local plumbers in Sonoma County. Your list will help you ask the same questions of each plumbing contractor and will ensure you remember to ask all the pertinent questions. By writing down the answers you get from each of the plumbing company representatives, you’ll be better able to narrow down your list and confirm which Sonoma County plumber is the best choice for you.

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What To Ask In Person
Questions to Ask When You Meet with Good Plumbers in Person

 

Your plumber should be willing to answer a few more questions before he or she begins working on your plumbing. Sample questions that you may want to ask include:

 

  • How much time will the job take, from ordering the new plumbing fixtures through installation?
  • Will I be able to stay in my home during the plumbing work? Or will the water be shut off for too long to comfortably stay?
  • If applicable, do you have energy-saving plumbing fixtures and other plumbing products that can save me money in the long run?
  • Have you completed any similar recent projects in my area of Sonoma County?
  • Do you have a list of customer references I can call?
  • How do you finish the plumbing installations? Will you leave my bathroom or kitchen in the same or better condition than it was in before you started the work?
  • How would I handle future plumbing service issues? Are you responsible for warranty work if there’s ever a problem with my new plumbing fixtures or plumbing products?
  • What can I do to make the plumbing repair / installation process easier?
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  • What To Ask References
    Interview Previous Customers About Their Experiences with Sonoma County Plumbers

    It’s best to choose a Diamond Certified plumbers because all certified companies have passed an in-depth ratings process that most other companies can’t pass. If you want quality from a plumbing contractor in Sonoma County and the greater Bay Area, you can have confidence choosing a Diamond Certified company. Diamond Certified reports are available online for all certified companies. And you’ll never be fooled by fake reviews. That’s because all research is performed in live telephone interviews of actual customers.

    If you can’t find a Diamond Certified plumbing company within reach, you’ll have to do some research on your own. If you do, it’s wise to call some references provided by your plumber. Keep in mind, though, that references from your plumbing contractor are not equal in value to the large random sample of customers surveyed during the Diamond Certified ratings process. That’s because references given to customers from companies are cherry-picked instead of randomly selected from all their customers. So the plumbing contractors will likely give you a few customers to call that they know are satisfied.

    If you do call references on your own, specifically ask for a list of the company’s 10 most recent customers. This will help avoid them giving you the names of only customers they know were satisfied.

    1. Were you satisfied with the plumbing repair/plumbing installation/plumbing service from _(company name)_?
    2. What was the type and scope of job they did for you (emergency plumbing repairs, new construction plumbing installation, fixture replacement, etc.)?
    3. Did they complete the work on time?
    4. Did the plumbers keep you up-to-date on the status of your plumbing project?
    5. Were there unexpected costs associated with your plumbing repairs or plumbing installation? If so, what were they for and were they avoidable?
    6. If you live in a smaller Sonoma County town such as Penngrove, Fulton, Roseville, Fort Bragg or in West County, did the plumbers charge extra to travel to your home?
    7. Did the plumbing contractors show up on time?
    8. Did they clean up after finishing the plumbing work?
    9. When you need new fixtures or plumbing repairs in the future, would you use this plumber again?
    10. Would you recommend their services to friends and family?
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  • Review Your Options
    Final Questions Before Hiring Good Plumbing Companies in Sonoma County Including the Smaller Cities of Agua Caliente, Bodega Bay, Camp Meeker, Fallon, Forestville, Geyserville, Monte Rio, Rio Nido, Sheridan and Vineburg

    The Diamond Certified symbol has been awarded to companies that scored Highest in Quality in an accurate ratings process.

    Whether you’re in need of plumbing repairs or you’re hiring a plumbing contractor to install new plumbing pipes and fixtures in your home, your choice in a plumber will dictate how smoothly the project goes and the quality of the work. Now that you’ve done the research, consider the following questions in order to decide on the best plumbing contractor for your needs.

    1. Can one or more of the plumbing companies meet your needs for plumbing services, plumbing supplies and materials, brands and installation requirements?
    2. Are the contractors knowledgeable about the plumbing repairs or the type of new plumbing installation you need? Can they tell you which plumbing products best suit your needs and why (i.e. copper piping, PVC pipes, Kohler plumbing fixtures, Toto plumbing fixtures, pipe snaking, drain rooter services, etc.)?
    3. Are the plumbing professionals sensitive to your budget? Can they offer various plumbing products and plumbing installations that match your resources? Most contractors will give you bids for good, better and best options that include choices of plumbing products, prices, brand names/manufacturers, warrantees and plumbing services.
    4. Will the contractors guarantee or warranty their work and fixtures in the event of a product failure or plumbing installation error? Do they put their guarantees in writing?
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  • How To Work With
    Encourage the Best Plumbers in Sonoma County to Bid on Your Job

    Some homeowners have found it’s a valuable resource to hire a plumber for a smaller project before signing a contract for a major plumbing repair or installation. Others like having a working relationship with a local plumbing contractor because it gives them the confidence to know who to call in a plumbing emergency and who they can trust for a large plumbing job.

    It’s important to know that some good plumbing contractors in Sonoma County are choosy about which jobs they accept. This is because bids take time and expense to prepare, and some of these local plumbers have been taken advantage of by unreasonable homeowners. How can you encourage the best plumbing contractors to be interested in your job?

    • Show the plumbers you interview that you’re interested in a good value, not just the lowest bid. Oftentimes, the first questions plumbing contractors hear from potential customers is about the cost of a job. You can show them you know what’s really important in a plumbing installation and repair by asking about quality products, knowledgeable installation and overall value.
    • Be honest if you’re interviewing a few plumbers, but assure each that you’re accepting bids from a few select companies, not dozens.
    • Interview and hire local plumbing companies in Sonoma County including the larger cities of Santa Rosa, Windsor, Petaluma, Rohnert Park and Healdsburg. Most plumbers like to work in the local area, since it allows them to provide more timely service. It also helps you weed out less reliable plumbing contractors who travel long distances and install discounted products at a cut-rate that local contractors may not be able to compete with price-wise.
    • Be upfront about your needs and desires for your plumbing repairs or new plumbing installation. The more you share with your plumbing contractor, the easier it is for them to give you a reliable bid, the right plumbing services, and the follow-up service you need.

    Get a Contract that Protects You and Your Contractor
    Congratulations! You’ve found a good plumbing company that meets all of your requirements. Whether you’ve chosen a plumber from the larger cities of Santa Rosa, Petaluma, Rohnert Park, Windsor, Healdsburg, Sonoma, Cloverdale, Sebastopol, Cotati and Guerneville or a smaller town, now is the time to request a contract for the work desired.

    The contract should include in detail the scope of the plumbing project, any items or services that are excluded, payment terms, the exact plumbing materials and products to be used and any warrantees and guarantees. Your plumber should be proud to install only the best plumbing products and materials. Often, especially with plumbing fixtures, you will recognize the brand names of the best manufacturers. You may pay more for these plumbing products initially, but installing quality plumbing materials can save you money in plumbing repairs and replacements in the future.

    Once your plumber has given you a contract, read it entirely and be sure you understand all the terms and exclusions before signing it. This contract will protect you and your property, as well as your local plumber. So never sign a blank or incomplete estimate. You may write in additional requests or verbal agreements you’ve come to with the plumbing company representative, including start and end dates, no-later-than clauses that stipulate the date by which all work must be completed, or any bonuses you want to offer for early completion.

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  • Be a Good Customer
    Simplify the Job for Your Sonoma County Plumbing Company

    One of the easiest ways to get the most out of your contract with a local plumbing contractor is to be organized. This way, you can save the plumber time and save yourself money. You can reduce the billable time by having a written list of specific items you want addressed and a list of questions or concerns you want to talk about with your plumbing contractor.
    If you have a leaky sink or under-counter pipe leak, move all household items from the area so the plumber doesn’t have to spend his or her time clearing a space in which to work.
    Keep children and pets away from the area where the plumbing contractor is working for their safety and the safety and convenience of the plumber.
    Ask your plumbing company representative if there is anything you can do to help speed the job along. They may have specific suggestions of steps you can take to aid the plumbing repairs or new plumbing fixture installation and to shorten the duration of the job.
    How Can You Be a Good Plumbing Company Customer?
    It’s your plumber’s responsibility install quality plumbing systems and fixtures using the best possible techniques. But you play a big part in the success of your plumbing repairs and installations, too. Here are a few simple steps you can take to be a good customer when hiring a Sonoma County plumber.

    • Be clear and upfront with the plumbing contractor. Let them know what you expect from the plumbing repairs and installation, the long-term outcome you’re expecting and specific ways the plumbing company can satisfy your expectations.
    • Remember, a smile goes a long way.
    • Before you hire a plumbing service, restate your expectations and goals, and reiterate to the plumbing company representative your understanding of the agreement. Most problems with local plumbers occur because of a breakdown in communication. By being clear about your expectations and theirs, you can avoid most conflicts.
    • Ask your plumbing contractor if you should call to check on the progress or if they will call you with updates.
    • Be sure your Sonoma County plumbing service representative has a phone number where they can reach you at all times. The plumbing work will move along more smoothly if your plumber can reach you for updates, questions or work authorizations.
    • Return calls promptly when your plumbing contractor contacts you.
    • Pay your contractor promptly.

    Why would you want to be a good customer for Sonoma County plumbers? Plumbers appreciate customers who are honest, straightforward and easy to work with. Your good customer behavior sets the tone from your end and creates an environment conducive to a good relationship. Things may go smoother and problems may be more easily resolved.

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Check The Work
Compare the Invoice and the Completed Plumbing Work

When your plumber has completed the work and before they leave the premises, most good plumbing companies will give you a written invoice for the work done. This invoice usually includes the following:

  • The name, physical address and license number of the plumbing firm.
  • A complete list of all work performed.
  • An itemized list of all new plumbing fixtures, materials and replacement parts.
  • The total cost, including the amount due for labor and plumbing materials.
  • Any applicable warrantees or guarantees provided by the plumbing product manufacturers and the plumbing company.

It’s smart to compare the work that was actually done to the written invoice. Ask your plumbing company representative to accompany you on a walk through the job site and show you the plumbing repairs or new plumbing installations. Check the work completed against the invoice. During your walk-through, ask if there are any special instructions for operating your new plumbing fixtures and the best steps to take in maintaining them. If you have questions about what work was done or how the installation was completed, ask your plumber before he or she leaves the job site.

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Written Warranties
Ask for Written Proof of Warranties

Get proof of warranty coverage before your plumber moves forward with the plumbing services. Not all plumbers in Sonoma County back up their work and products with warranties, but get all warranty terms in writing if the plumbing company you’ve chosen does. Your written warranty should include:

  • The plumbing firm name, physical address and contractors license number.
  • What plumbing products and work are covered, including whether the contractor will replace or repair the plumbing or give you a refund if you have to place a warranty claim.
  • Your responsibility if you need warranty work (i.e., if you have to pay for labor when filing a claim for plumbing warranty work or pay a prorated amount).
  • Terms and limitations of the new plumbing or plumbing repair warranty.
  • If the plumbing warranty coverage is transferrable to the new owner if you sell your home.
  • Any exclusions to the warranty and guarantee coverage must be in writing.
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Top 10 Requests
Popular Plumbing Brands Installed and Repaired by Sonoma County Plumbers

The following are the top requested plumbing fixture brands installed by plumbing contractors in Sonoma County.

  1. Kohler Plumbing Supplies
  2. American Standard Fixtures
  3. Toto Toilets
  4. Delta Faucets & Fixtures
  5. Grohe Faucets
  6. Price Pfister Faucets
  7. Franke Plumbing Fixtures
  8. Elkay Kitchen Sinks
  9. Blanco Sinks & Faucets
  10. Danze Faucets & Plumbing

Top Service Requests Performed by Local Plumbers
Plumbing contractors in Sonoma County often are called to repair and install the following common plumbing service requests. See the paragraphs below for the definition of each.

Rooter Service
Rooter service, also referred to as plumbing snake service, is a drain-cleaning service that unclogs pipes, cuts tree roots out of sewer lines and clears home piping to allow for better plumbing drainage.

Toilet Repair
Toilet repairs in Sonoma County include tank repair, toilet leak repair, toilet flange repair, wax ring replacement, toilet bowl repair, toilet valve repairs, repairs for running toilets, toilet part replacements, toilet handle repairs, toilet seat repair and flush repair.

Basic Plumbing Services
Plumbing services (which may include emergency plumbing services) are any type of plumbing installation or repair. Some local plumbers in Sonoma County including those in the larger cities of Santa Rosa, Petaluma, Rohnert Park, Windsor, Healdsburg, Sonoma, Cloverdale, Sebastopol, Cotati and Guerneville are known for commercial and industrial plumbing services, while others specialize in residential plumbing services.

New Plumbing Installation
The installation of new plumbing systems most commonly occurs in new homes and other new construction, or as part of a remodel. However, new plumbing systems can be installed as part of extensive plumbing repairs. New plumbing installation generally involves installation of new plumbing pipes, drains, plumbing fixtures and plumbing materials.

Pipe Cleaning/Drain Cleaning
Sometimes referred to as rooter services or sewer services, pipe cleaning and drain cleaning involves the complete cleaning of a home’s pipes and drains. This service is generally performed to unclog pipes and drains or to prevent drain and pipe clogs. Pipe cleaning snakes are often used to clean pipes and drains.

Bathroom Plumbing
Bathroom plumbing is the installation and repair of the pipes, drains, and plumbing fixtures unique to bathrooms. These may include sinks, showers, toilets, bidets, bathtubs and sewer lines.

Kitchen Plumbing
Kitchen plumbing is the repair and installation of kitchen plumbing fixtures such as sinks, garbage disposals and dishwashers, and the repair of any kitchen plumbing fixtures and supplies. Together with bathroom plumbing repairs, kitchen plumbing repairs make up the most common plumbing emergency repairs.

Commercial Plumbing
Commercial plumbing services in Sonoma County are those that deal with plumbing repairs and installations in commercial buildings, including stores, schools, offices, hospitals, libraries and warehouses. Commercial plumbing is often on a much larger scale than residential plumbing and may require a different set of tools, knowledge and skills. Commercial plumbers may also perform industrial plumbing services and plumbing for warehouses.

Plumbing & Heating Services
Some Sonoma plumbers offer plumbing and heating services, since the two trades have so many facets in common. Many plumbing and heating contractors offer full-service plumbing and HVAC services including water heater installation and repair, plumbing system installation, solar water heating systems and plumbing and heating supplies.

Emergency Plumbing Service
Emergency plumbing services are any unscheduled plumbing repairs provided by a local plumber. These may include kitchen and bathroom plumbing leaks, clogged pipes, burst pipes, sewer line clogs, drain leaks, toilet repairs, and main water line repairs. Some Sonoma County plumbers offer 24-hour emergency plumbing repairs.

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Glossary Of Terms
Glossary of Plumbing Terms Used By Professional Plumbers in Sonoma County

Below are plumbing glossary terms and descriptions that will help you navigate your way through your plumbing repairs and installation services in Sonoma County, including in the larger cities of Healdsburg, Sonoma, Petaluma, Cloverdale, Sebastopol, Santa Rosa, Rohnert Park, Windsor, Cotati and Guerneville.

access panel
An opening in the ceiling or wall near a plumbing fixture that allows plumbers to service the plumbing system or pipes.

Also known as: plumbing access panel, plumbing access

aerator
A device added to the open end of a faucet that mixes air with water. Aerating the water creates a more even flow of water. Faucet aerators are inexpensive to install and can help conserve water and make shower and faucet spray seem more full.

Also known as: low-flow aerators, aerator shower heads, aerating faucets, faucet aerators

backflow preventer
A backflow preventer is a device that stops wastewater and dangerous contaminants from flowing back into the drinkable water supply. Backflow preventers are often code requirements for sprinkler systems, hand-held showers, faucets with pullout spouts, and kitchen sink sprayers.

Also known as: wastewater backflow preventer, backflow prevention valve

bathroom plumbing
Any plumbing to bathroom fixtures, toilets, sinks, showers and bathroom piping is known as bathroom plumbing. Bathroom plumbing may be plumbing repairs, plumbing system installation or installation of new plumbing fixtures.

Also known as: bathroom fixtures, bathroom plumbing repair, shower plumbing, toilet plumbing repairs

commercial plumbing
Commercial plumbing is any plumbing repairs or installations that take place in a commercial building. Commercial plumbing is different than residential plumbing because it often deals with commercial-sized water heaters, boilers, larger piping and more involved plumbing systems. Some plumbing contractors in Sonoma County specialize in commercial plumbing while others focus on residential plumbing. A few plumbing companies will provide plumbing services and repairs for residential, commercial and industrial clients.

Also known as: commercial building plumbing services, industrial plumbing, multi-tenant building plumbing, store plumbing, shopping center plumbing

coupling
A pipe coupling is a fitting that connects two pieces of pipe. Common couplings for piping and plumbing include elbow fittings, tee fittings, cross couplings, cap couplings, plug fittings, nipple couplings, barb fittings and pipe reducer couplings. Plumbing system fittings can include closet flange couplings, trap primer couplings, clean-out fittings, combo-tee fittings, sanitary tee and double sanitary tee couplings, sanitary cross fittings and wye fittings.

Also known as: pipe couplings, couplings, fittings, pipe valves, PVC couplings, CPVC couplings

drain cleaning
Drain cleaning is a method of clearing organic debris and other materials from plumbing, drains and pipes. Drain cleaning for residential structures and commercial buildings includes drain pressure washing, drain snaking, drain cleaning chemicals, clearing clogged drains, drain tree root clearing and pipe degreasing services.

Also known as: clog removal, degreasing, pipe cleaning, drain clearing, unclogging, clean drainage pipes

elbow
An elbow is a pipe fitting that has two openings and which changes the direction of the plumbing line. Pipe elbows come in a variety of degrees to account for the various angles of piping.

Also known as: el fitting, ell coupling, pipe elbow, plumbing elbow, plumbing ell

fittings
Fittings usually refer to faucets, shower valves, and tub fillers. Fittings may also refer to piping coupling such as elbow fittings, tee fittings and flange fittings.

Also known as: plumbing fitting, fitting, pipe coupling

fixtures
In plumbing, fixtures are the objects that water comes from. Plumbing fixtures include water spigots and faucets, shower, sinks, toilets, urinals, and external plumbing system fixtures.

Also known as: fixtures, faucets, kitchen fixtures, bathroom fixtures, plumbing fixtures

GPM
GPM, or gallons per minute, is the rate of water flow from faucets and shower heads. GPM flow is regulated by the federal government. New showerhead flow rates can’t exceed 2.5 GMP and new faucet water flow rates can’t exceed 2.5 GPM or 2.2 GPM depending on the pressure. Installing low-flow faucets and fixtures can result in water savings between 25 and 60 percent without a noticeable change in water pressure.

Also known as: gallons per minute, flow rate

GPF
GPF, or gallons per flush, is the amount of water a toilet uses per flush. The rate of water flow by which toilets and flush valves are measured and regulated. Current law requires maximum of 1.6 GPF. Older styles were usually 3.5 GPF.

Also known as: gallons per flush, flush flow rate, flush capacity

ID
ID is the abbreviation for “inside diameter,” which refers to the size of the diameter of a plumbing pipe when measured from the inside edges. All pipes are referred to according to their ID.

Also known as: inside diameter

kitchen plumbing
All plumbing and plumbing fixtures in a kitchen are referred to as kitchen plumbing. Kitchen plumbing systems often include sinks and faucets, dishwashers, garbage disposals, sink plumbing, kitchen piping, sink drains, S-traps, slip joints, drain lines and supply line water pipes.

Also known as: kitchen fixtures, kitchen pipes, kitchen plumbing repair, kitchen plumbing installation

new plumbing installation
New plumbing installation refers to the installation of new plumbing lines, water pipes, drain lines, faucets and plumbing fixtures. New plumbing may be installed in new construction or in existing homes.

Also known as: plumbing installation, commercial plumbing installation, residential plumbing installation, industrial plumbing installation, plumbing replacement, plumbing reinstallation

OD
The abbreviation for outside diameter, OD, refers to the dimension commonly used to size water pipes and tubing for plumbing.

Also known as: outside diameter

PVC pipes
PVC, or polyvinyl chloride, is a hard white or cream-colored plastic that is used to form plumbing pipes. PVC pipes are often used in venting and waste water systems that are not pressurized. PVC will melt if exposed to hot temperatures, so PVC pipes are used for cold water distribution.

Also known as: polyvinyl chloride, PVC piping

rooter service
Rooter service is a drain-cleaning service that unclogs pipes, cuts tree roots out of sewer lines and clears home piping to allow for better plumbing drainage.

Also known as: plumber’s snake, drain snaking, drain rootering, drain rooting, pipe rooter service, pipe snaking

rough-in
The rough-in is the initial part of a plumbing installation that lays out all the basic plumbing lines without permanently connecting them. The rough-in generally includes water supply lines, water drains, water waste and vent lines that run to each fixture (toilet, sink, shower, etc.). Roughing in is generally done before the plumbing inspection.

Also known as: roughing in, to rough in, roughing

toilet repair
Some toilet repairs can be simple enough for some homeowners to handle themselves, or they may require a plumber to fix them. The most common toilet repairs include a toilet running continuously, a loose toilet handle or a sticking toilet handle, water on the floor around the toilet, leaking toilet tanks, poorly flushing toilets, clogged toilets, noisy toilets and toilet tank repairs.

Also known as: toilet problems, toilet problem repairs, toilet part replacement, toilet tank repairs, toilet unclogging, fixing the toilet

 

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Frequently Asked Questions
Frequently Asked Questions About Sonoma County Plumbing Services

Read on to find the answers to the most commonly asked of and about local plumbing contractors.

Q: Why choose a Diamond Certified Plumbers?
A: Diamond Certified helps you choose a plumbing company with confidence by offering a list of top-rated local companies who have passed the country’s most in-depth rating process. Only plumbers rated Highest in Quality earn the prestigious Diamond Certified award. Most companies can’t pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with in-depth and ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee. So you’ll feel confident choosing a Diamond Certified plumbing contractor.

Q: Why won’t some plumbers in Sonoma County give estimates over the phone?
A: Many good plumbers won’t give estimates over the phone because it can be hard or impossible to accurately diagnose a plumbing problem without seeing it first-hand. Since plumbing fixtures and materials greatly vary, plumbing contractors who give estimates over the phone may end up changing the diagnosis and the fee after arrive on the site to repair the problem or install the fixtures.
However, many plumbers will give free estimates when they come to look at the plumbing problem in person. Others may charge for estimates but might apply the fee toward your repair costs if you hire them to do the plumbing repairs.

Q: Is it an advantage to hire a Sonoma County plumber who carries parts and equipment in their work trucks?
A: It can be an advantage to hire plumbing companies who has a well-stocked work truck. These prepared plumbers can usually repair common plumbing problems faster because they have with them all the materials required, rather than having to drive to a plumbing supply store.

Q: My plumber wants me to sign a Waiver of Right to Cancel for my emergency plumbing repairs. What is this and is it legal?
A: In the state of California, consumers who sign a contract with a company that comes to their home to provide a service or product have three days to cancel the transaction. However, while that might be a protection for the consumer in some cases, it can cost plumbers thousands of dollars if a consumer decides to cancel the contract after an emergency plumbing service has been rendered. That’s because unlike products, consumers can’t return services, so if a customer cancels the transaction, the plumber will have, in essence, don all the work for free.

For that reason, some plumbers ask emergency plumbing customers to sign a Waiver of Right to Cancel, meaning that they accept and will pay the charges for the emergency plumbing repairs. Asking a customer to sign this waiver is legal, but only if the repairs are for a true emergency. To protect yourself from plumbers who try to take advantage of customers by asking them to sign a waiver in a non-emergency situation, make sure the repairs you’re having done are truly required immediately.

Q: How can I prevent drain clogs?
A: Frequently hiring a plumber to unclog your drains can get to be expensive. If you find yourself regularly calling your plumber to fix clogged drains, there are some simple solutions that can help you avoid trouble in the future.

  • First, find out what type of pipes you have. Older pipes such as iron pipes or galvanized pipes can rust and clog more easily. You may choose to hire a local plumbing company to repipe your home using copper or PVC pipes, which are less likely to clog and will not rust.
  • Install stoppers and hair traps on all your sinks and bathtubs.
  • Do not pour cooking grease or other liquids down your sinks that may solidify when cool.
  • Regularly flush sinks and bathtubs with running water.
  • Remove hair and other debris from sink stoppers before it can be flushed down the drains.
  • Never use your toilet as a garbage disposal or flush baby wipes or paper towels.

Q: We rarely use our guest bathroom. Is there anything we should do to keep the plumbing and fixtures working?
A: Toilets, piping and fixtures should be regularly flushed with water. This keeps the water traps full and avoids the backflow of odors and gasses into the home. Once a week, you should use or turn on the fixtures to keep them functioning. You can also pour a bucket of water in each toilet, sink, shower and floor drain in the unused bathrooms in your home.

Q: What are on-demand water heaters?
A: On-demand water heaters, also called tankless water heaters, heat water as you use it rather than heating and storing hot water in a tank. Because tankless water heaters don’t waste energy storing and maintaining the temperature of unneeded hot water, their operating costs can be up to 30 percent lower than those of a traditional water heater. And with the emphasis on energy-saving appliances, tax credits may be available to consumers purchasing an on-demand water heater.

Q: Should I buy a low-flow showerhead or low-flush toilet? Why?
A: Low-flow plumbing fixtures like low-flow toilets and low-flow showerheads save substantial amounts of water over traditional showerheads and toilets. This saves water, energy and expense. Numerous water-saving fixtures have been available since the National Energy Policy Act that mandated low-flow toilets was passed in 1995. While some consumers complained that early models of low-water fixtures had weak pressure and didn’t work as well as the standard fixtures, modern.

Q: What other water saving and energy saving plumbing fixtures are available in Sonoma County?
A: These days, there are many options for energy-saving plumbing fixtures, or green plumbing solutions. Some include air-assisted toilets, gravity toilets, power-assisted toilets, aerators, green plumbing fixtures, tankless water heaters, gray water recycling fixtures, composting toilets, dual-flush toilets, waterless urinals, sensor-operated faucets, solar water heaters, hot water re-circulating pumps and many others. Call your local plumbing contractor in Sonoma County for more information on available water-saving plumbing products and which ones will work best for you.

Q: My drains are running slow. Can’t I just use a Liquid Plumber-type drain cleaner?
A: You may be able to fix clogged drains and stopped up sinks by using drain-cleaning chemicals you buy at the store or a non-toxic baking soda drain cleaner. However, for tough clogs that you can’t clear after a few attempts or drains and pipes that clog constantly, you may need to call a Sonoma County plumbing company to professionally remove the clog or snake out your pipes and drains to keep clogs from forming in the future.

Q: I think tree roots may be growing in our pipes. What should I do?
A: First, have a good plumber confirm that you have roots in your piping. Some plumbers in Sonoma County have camera equipment that can prove where the problem is, that it is roots growing in the pipes, and can give them a view of how to repair the problem. They can also advise you on the best method to prevent the problem. This may entail removing the bushes or trees that are growing into the piping, using a root-killing product, replacing the affected pipe with a stronger material, or snaking out the pipe or using high-pressure water to jet out the pipe and line it with an epoxy material.

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