Question 1

How soon can you start my job?

Accepted Answer

"In most cases, we can start on the same day that you call. We want to minimize the amount of time our customers are without plumbing or HVAC service, so we maintain a large staff that’s able to take care of things in a timely manner."

Question 2

Can you give me an estimate over the phone?

Accepted Answer

"Unfortunately, no. In order to get an accurate idea of what needs to be done, we have to send a technician to assess the situation in person. That’s why we charge a diagnostic fee to come out and provide an estimate. However, if you choose to have us do the work, this fee will be applied to your final bill."

Question 3

Do you pull permits?

Accepted Answer

"Yes, we always pull permits when necessary. For example, any time you replace a water heater, you’re required to pull a permit. Not every company does this, but we want everything we do to be up to code."

Question 4

My toilet randomly turns on and off throughout the day. What’s going on?

Accepted Answer

"If the toilet is turning on by itself, it’s probably caused by a leaking flapper, which is what keeps the water in the tank until you flush. That’s probably what’s causing these ‘ghost noises,’ and it can be fixed by simply installing a new flapper."

Question 5

My water bill seems unreasonably high. Can you troubleshoot the problem?

Accepted Answer

"Certainly. There a few different issues that could be causing this, such as a constantly running toilet or a leaky pipe. We’ll do some detective work, find the perpetrator and fix it for you."

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