Question 1

Do you charge by the job or by the hour?

Accepted Answer

We usually charge by the hour, but we have a fixed rate for certain types of projects, like new water heater installations or disposals. Even though we work by the hour, we complete each job as fast as possible without cutting corners on quality.

Question 2

Do you give quotes over the phone?

Accepted Answer

We pride ourselves on providing honest and fair pricing; therefore, we can’t quote an exact figure until we actually see the plumbing problem in person. We are always happy to come out and provide our customers with a free estimate.

Question 3

Do you work on gas lines or HVAC units?

Accepted Answer

Not only do we install and repair gas lines for fireplace inserts, outdoor barbeques and fire pits, we also educate our customers on the importance of gas line safety by highly recommending that each household have an automatic gas shut-off valve installed in order to protect our customers’ most precious assets: their families, pets and homes. We do not service HVAC units at this time.

Question 4

Should I have a tankless water heater installed in my home?

Accepted Answer

If saving energy and maximizing your hot water output is important to you, then you should definitely consider installing a tankless water heater. We can also install a re-circulating pump without opening the walls or adding any waterlines. We’re always looking for ways to improve our customers’ home energy use.

Question 5

What should I do if I encounter water damage?

Accepted Answer

If you find water damage in your home, you should immediately contact a company that provides water damage restoration services. If water damage isn’t taken care of quickly, it can lead to serious problems like dry rot and mold.

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