Diamond Certified Company Report

Northwest Exteriors

Diamond Certified Company Report

Northwest Exteriors

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 400 VERIFIED CUSTOMERS i

Michele G.

VERIFIED Northwest Exteriors CUSTOMER

1 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they have nice men who come to do the job, they make you feel comfortable about the installation. They make you feel comfortable about the whole process. They are very clean which for construction is pretty rare. They were conscientious about the mess and not leaving it in our house. We have recommended them to others.

Joseph was the best out of the experience. He was very professional and helpful.

Nicole M.

VERIFIED Northwest Exteriors CUSTOMER

2 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional, did a great job, they were very clean, and very conscientious about being in our home. They really respected our privacy.

From the sale to the installation, they were on top of it all.

Ginger M.

VERIFIED Northwest Exteriors CUSTOMER

3 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

High quality product for a low quality product price, the installation was fast and perfect. We used them nine years ago and that was a similar experience. I couldn't be happier.

Nine years ago, they sold a perfect product to me. Over the nine years there has been no leaks, no condensation, nothing wrong with it at all. We used them again this year, in which they fixed some issues that happened over the nine years with caulking and what not. They did not charge extra for this. They were able to upgrade the glass in the window because I was a past customer. They were able to install efficiently and perfectly again. I feel possibly better than before. The quote and the product was amazing. I could not be more satisfied.

Read All 400 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Rick Pellhum, General Manager

Northwest Exteriors offers a variety of home improvement products to residential customers in Sonoma, Marin, Napa, Lake, Mendocino and Solano Counties. The company provides energy-efficient windows and doors, siding, patio covers, and sunrooms.

When a customer first contacts Northwest Exteriors about a home improvement project, a company specialist begins by setting up a free in-home evaluation. A representative then weighs the customer’s personal, environmental and financial goals to propose a custom solution from a choice of many different manufacturers. “We’ll analyze our customers’ wants and needs to determine the best possible products that will benefit them the most,” says General Manager Rick Pellhum.

Northwest Exteriors’ representatives are familiar with government programs and financing solutions, and they ensure homeowners have everything they need to maximize available incentives and affordably install their projects. The company is also a Master Distributor of Anlin Window Systems and installs CraneBoard and James Hardie siding products.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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  • Our editors gather deep company info.
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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Northwest Exteriors

Locations

Sonoma County
Marin County
Napa
Lake County
Mendocino County
Solano County

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SERVICES PERFORMED

Windows & Doors
Siding
Retractable Awnings
Sunrooms
Plantation Shutters
Solar
Patio Covers
HVAC

BRANDS Supported
  • Anlin

  • Clarion

  • Corradi

  • CraneBoard

  • James Hardie

  • LP Siding

  • Milgard

  • Therma-Tru

  • Four Seasons Building Products

  • Franklin HVAC

  • Celect Siding

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Northwest Exteriors

Northwest Exteriors installed the siding on this two-story home.

Company Profile

Northwest Exteriors offers a variety of home improvement products to residential customers in Sonoma, Marin, Napa, Lake, Mendocino and Solano Counties. The company provides energy-efficient windows and doors, siding, patio covers, and sunrooms.

When a customer first contacts Northwest Exteriors about a home improvement project, a company specialist begins by setting up a free in-home evaluation. A representative then weighs the customer’s personal, environmental and financial goals to propose a custom solution from a choice of many different manufacturers. “We’ll analyze our customers’ wants and needs to determine the best possible products that will benefit them the most,” says General Manager Rick Pellhum.

Northwest Exteriors’ representatives are familiar with government programs and financing solutions, and they ensure homeowners have everything they need to maximize available incentives and affordably install their projects. The company is also a Master Distributor of Anlin Window Systems and installs CraneBoard and James Hardie siding products.

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Company Philosophy

“We never compromise when it comes to customer satisfaction. We aim to deliver quality materials and follow-through services that assure our customers we're the correct choice should a need arise in the future. In keeping with that goal, we don't take on more work than we can handle so we can deliver a quality product and experience each time.”

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Comparative Summary

Home improvement companies are always looking for ways to distinguish themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Northwest Exteriors sets itself apart by acting as a one-stop shop for a wide variety of energy-efficient products, including solar systems, windows, doors, patio covers and sun roofs. According to General Manager Rick Pellhum, this all-inclusive approach to home improvement has allowed the company to develop a loyal clientele base that extends throughout California, Nevada and Hawaii. “We’ve been doing this for more than 20 years, so we know exactly what it takes to ensure the quality of every project,” he says.

Unlike less experienced home improvement companies that overpromise and under deliver in an attempt to increase their profits, Northwest Exteriors prides itself on fulfilling every contract on schedule and doing the job right the first time. “We want every client to be 100 percent satisfied, so as soon as their project is complete, we ask them to evaluate everything from our sales presentation to the quality of our materials,” explains Mr. Pellhum. “That way, if we discover something isn’t satisfactory about our performance, we can take immediate action and make it better.”

To further differentiate itself from its competition, Northwest Exteriors only uses high-quality products made by some of the top manufacturers in the industry, including solar systems from SunPower; windows and doors from Ply Gem, Anlin and Milgard; siding from Craneboard, James Hardie and CertainTeed; and sunrooms and patio covers from Metals USA. “We want our customers to know that we’ll never cut corners, and a big part of that is using the highest grade products available,” says Mr. Pellhum. “We never compromise when it comes to quality.”

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Industry Info

Before taking on a solar installation, make sure you know the reliability of the system you’re considering. When it comes to solar systems, “reliability” essentially means the number of years a system will last while operating under normal conditions. Many solar manufacturers claim their products have passed rigorous industry certifications like UL and IEC, but those certifications are only for safety—they don’t guarantee consistent, long-lasting performance. Solar reliability can be affected by numerous factors, including:
Temperature fluctuations. If your area experiences extreme heat and frost or large amounts of rainfall at various times throughout the year, your solar panels can be negatively affected. Solar panels have metal electrical connectors, so expansion and contraction caused by changes in temperature can make these connectors break long before they should.
Moisture and humidity. Fog, snow, rain, wet summer heat and general moisture can corrode the internal metal components of your solar panels. Also, when moisture combines with the silicon in solar cells, it can reduce their power output.
Heavy loads. Over time, snow, hail and even wind can place extra stress on solar panels and cause them to crack, which ultimately reduces their power output. Also, cracked solar panels tend to heat up quicker, which will accelerate their aging.
Shade. If your solar panels are covered by dust, dense foliage, leaves or other refuse, it can lead to significant power loss. In conventional solar cells, even partial shading on a single cell can affect the production of an entire panel.
When shopping for a solar system to install on your property, it’s important to remember that there are now third-party agreements available that effectively eliminate the large upfront payment. “You lease a solar system and pay for a long-term warranty, which essentially means you’re buying insurance on the entire system,” explains Rick Pellhum, General Manager of Northwest Exteriors in Santa Rosa. “About 70 percent of new solar installations use this third-party agreement.”
Mr. Pellhum also suggests starting out by installing a small solar system and then expanding it as your electrical usage increases. “Solar companies can now install multiple enphase micro inverters that process and monitor each panel, which is different from the previous method of a single inverter for all the panels,” he says. “This makes it very easy to add on to the system if your future energy needs require it.”

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Frequently Asked Questions

Q: Do you have a showroom?

A: Yes, but it’s actually more efficient if we come to you because we need to do an in-home estimate. For a window or door installation, we can usually give you a bid during the first appointment. It takes more work to get a solar bid ready—we need at least 12 months of your electrical usage history, and we have to determine your site’s sun and shading issues.

Q: What’s your turnaround time?

A: Most jobs start three to four weeks after the contract signing. Window and door installations are usually one-day jobs. Larger jobs like siding, solar systems, sunrooms and patio covers are usually completed within four to six weeks of signing the contract.

Q: Will my new windows last a long time?

A: Yes. The windows we install have the most technological foam spacers instead of aluminum, which gives them a longer lifespan than the industry standard. We offer window systems with a full lifetime warranty.

Q: What’s the difference between new construction and retrofit installation?

A: A retrofit installation is when new windows and doors are placed in existing frames—there’s no time to remove trim or cut back the siding or interior sheet rock. With new construction, there can be considerable demolition and then rebuilding. The process that’s best for your situation depends on the product you’re installing, whether it will fit into existing frames, and the condition of your home. New construction will make your home look like it was built with the new windows.

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SELECTED PHOTOS FROM Northwest Exteriors

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Northwest Exteriors WEBSITE AND EXTERNAL FEED
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COMPANY WEBSITE
www.trustnorthwest.com
Diamond Certified RATINGS ON Northwest Exteriors
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 400 VERIFIED CUSTOMERS i

Michele G.

VERIFIED Northwest Exteriors CUSTOMER

1 of 400

Quality 10
10
Loyalty Yes
CRITIQUE

That they have nice men who come to do the job, they make you feel comfortable about the installation. They make you feel comfortable about the whole process. They are very clean which for construction is pretty rare. They were conscientious about the mess and not leaving it in our house. We have recommended them to others.

Joseph was the best out of the experience. He was very professional and helpful.

Ginger M.

VERIFIED Northwest Exteriors CUSTOMER

2 of 400

Quality 10
10
Loyalty Yes
CRITIQUE

High quality product for a low quality product price, the installation was fast and perfect. We used them nine years ago and that was a similar experience. I couldn't be happier.

Nine years ago, they sold a perfect product to me. Over the nine years there has been no leaks, no condensation, nothing wrong with it at all. We used them again this year, in which they fixed some issues that happened over the nine years with caulking and what not. They did not charge extra for this. They were able to upgrade the glass in the window because I was a past customer. They were able to install efficiently and perfectly again. I feel possibly better than before. The quote and the product was amazing. I could not be more satisfied.

Nicole M.

VERIFIED Northwest Exteriors CUSTOMER

3 of 400

Quality 10
10
Loyalty Yes
CRITIQUE

They were professional, did a great job, they were very clean, and very conscientious about being in our home. They really respected our privacy.

From the sale to the installation, they were on top of it all.

Jim F.

VERIFIED Northwest Exteriors CUSTOMER

4 of 400

Quality 10
10
Loyalty Yes
CRITIQUE

Competitive in price, and their work is very professional.

One individual that we have formed a relationship with, Rick Pellhum, worked closely with us and our needs were met.

Jorene W.

VERIFIED Northwest Exteriors CUSTOMER

5 of 400

Quality 10
10
Loyalty Yes
CRITIQUE

They are good quality and offer good customer service.

They are pretty easy to contact and timely in responding.

Brian A.

VERIFIED Northwest Exteriors CUSTOMER

6 of 400

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them. They are professional and knowledgeable.

Good customer service and friendly people

Melissa C.

VERIFIED Northwest Exteriors CUSTOMER

7 of 400

Quality 10
10
Loyalty Yes
CRITIQUE

Very fast and they were passionate about what they were doing, hardworking, and nice people too.

Hard workers

Helene K.

VERIFIED Northwest Exteriors CUSTOMER

8 of 400

Quality 10
10
Loyalty Yes
CRITIQUE

They are specifically geared towards homes in California and address our unique climate changes.

Our representative was awesome.

Tony F.

VERIFIED Northwest Exteriors CUSTOMER

9 of 400

Quality 10
10
Loyalty Yes
CRITIQUE

Good work, and the prices are fair.

On time, and they did a great job.

Bill W.

VERIFIED Northwest Exteriors CUSTOMER

10 of 400

Quality 10
10
Loyalty Yes
CRITIQUE

They were very efficient, priced well, and the product is excellent and beautiful for the home. It was a very efficient and clean installation.

It was a tie between the price and window quality.

Chantel P.

VERIFIED Northwest Exteriors CUSTOMER

11 of 400

Quality 10
10
Loyalty Yes
CRITIQUE

They are great. The product is great and I have referred neighbors to them.

Efficient and responsive

Lois S.

VERIFIED Northwest Exteriors CUSTOMER

12 of 400

Quality 10
10
Loyalty Yes
CRITIQUE

I've recommended them to friends and they have used them. They have a good product and do a good job.

The product, the windows have been great.

Warner S.

VERIFIED Northwest Exteriors CUSTOMER

13 of 400

Quality 10
10
Loyalty Yes
CRITIQUE

Great customer service

They did what they said they were gong to do.

John D.

VERIFIED Northwest Exteriors CUSTOMER

14 of 400

Quality 10
10
Loyalty Yes
CRITIQUE

They come highly recommended.

They were here on time and got the job done.

Betty M.

VERIFIED Northwest Exteriors CUSTOMER

15 of 400

Quality 10
10
Loyalty Yes
CRITIQUE

They are very sincere in wanting to do a good job, have the best customer service, and their prices are fair. Our house is challenging, because it's 50 years old and on a hill. I did not expect them to be perfect. They were willing to take responsibility and create solutions. They did a really good job and stepped up to the challenge.

I met with Rick and I pushed him really hard with my expectations. He was very honest with what he committed to and he came through. He kept his word and made every effort to meet my expectations. He assigned a really strong crew and a foreman with the same integrity. He knew it was a challenge and he was very humble with no attitude. He worked really hard. His crew worked hard and cleaned up well. They were supervised well.

Merlin D.

VERIFIED Northwest Exteriors CUSTOMER

16 of 400

Quality 10
10
Loyalty Yes
CRITIQUE

I would say to give them a shot. They were fast and it's beautiful. I would definitely suggest them to a friend.

How thorough they were, it was up fast and they had respect for our dogs.

Andrew S.

VERIFIED Northwest Exteriors CUSTOMER

17 of 400

Quality 10
10
Loyalty Yes
CRITIQUE

I've used them four times. They are reliable, hard working, and do good, quality work.

Quality of work

Michael M.

VERIFIED Northwest Exteriors CUSTOMER

18 of 400

Quality 10
10
Loyalty Yes
CRITIQUE

I have recommended them to a family member and friend. They were professional, on time, really knew what they were talking about in regards to windows and doors, and felt I got a really good value for my money.

They were timely.

Melody C.

VERIFIED Northwest Exteriors CUSTOMER

19 of 400

Quality 10
10
Loyalty Yes
CRITIQUE

They were professional and handled our project nicely.

It was over a year ago. I can't remember yesterday.

Kim S.

VERIFIED Northwest Exteriors CUSTOMER

20 of 400

Quality 10
10
Loyalty Yes
CRITIQUE

The windows cost a little more, but they are very nice.

I don't remember the salespersons name, but she was very helpful and explained things really well, so I appreciated her time.

Read All 400 Survey Responses at Ratings View

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