Diamond Certified Company Report

Northwest Exteriors

Diamond Certified Company Report

Northwest Exteriors

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 350 VERIFIED CUSTOMERS i

Michele G.

VERIFIED Northwest Exteriors CUSTOMER

1 of 350

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they have nice men who come to do the job, they make you feel comfortable about the installation. They make you feel comfortable about the whole process. They are very clean which for construction is pretty rare. They were conscientious about the mess and not leaving it in our house. We have recommended them to others.

Joseph was the best out of the experience. He was very professional and helpful.

Ginger M.

VERIFIED Northwest Exteriors CUSTOMER

2 of 350

Quality 10
10 10
Loyalty Yes
CRITIQUE

High quality product for a low quality product price, the installation was fast and perfect. We used them nine years ago and that was a similar experience. I couldn't be happier.

Nine years ago, they sold a perfect product to me. Over the nine years there has been no leaks, no condensation, nothing wrong with it at all. We used them again this year, in which they fixed some issues that happened over the nine years with caulking and what not. They did not charge extra for this. They were able to upgrade the glass in the window because I was a past customer. They were able to install efficiently and perfectly again. I feel possibly better than before. The quote and the product was amazing. I could not be more satisfied.

Nicole M.

VERIFIED Northwest Exteriors CUSTOMER

3 of 350

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional, did a great job, they were very clean, and very conscientious about being in our home. They really respected our privacy.

From the sale to the installation, they were on top of it all.

Read All 350 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Rick Pellhum, General Manager

Northwest Exteriors offers a variety of home improvement products to residential customers in Sonoma, Marin, Napa, Lake, Mendocino and Solano Counties. The company provides energy-efficient windows and doors, siding, patio covers, and sunrooms.

When a customer first contacts Northwest Exteriors about a home improvement project, a company specialist begins by setting up a free in-home evaluation. A representative then weighs the customer’s personal, environmental and financial goals to propose a custom solution from a choice of many different manufacturers. “We’ll analyze our customers’ wants and needs to determine the best possible products that will benefit them the most,” says General Manager Rick Pellhum.

Northwest Exteriors’ representatives are familiar with government programs and financing solutions, and they ensure homeowners have everything they need to maximize available incentives and affordably install their projects. The company is also a Master Distributor of Anlin Window Systems and installs CraneBoard and James Hardie siding products.

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Northwest Exteriors

Locations

Sonoma County
Marin County
Napa
Lake County
Mendocino County
Solano County

Get Directions
SERVICES PERFORMED

Windows & Doors
Siding
Retractable Awnings
Sunrooms
Plantation Shutters
Solar
Patio Covers
HVAC

BRANDS Supported
  • Anlin

  • Clarion

  • Corradi

  • CraneBoard

  • James Hardie

  • LP Siding

  • Milgard

  • Therma-Tru

  • Four Seasons Building Products

  • Franklin HVAC

  • Celect Siding

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Northwest Exteriors

Northwest Exteriors installed the siding on this two-story home.

Company Profile

Northwest Exteriors offers a variety of home improvement products to residential customers in Sonoma, Marin, Napa, Lake, Mendocino and Solano Counties. The company provides energy-efficient windows and doors, siding, patio covers, and sunrooms.

When a customer first contacts Northwest Exteriors about a home improvement project, a company specialist begins by setting up a free in-home evaluation. A representative then weighs the customer’s personal, environmental and financial goals to propose a custom solution from a choice of many different manufacturers. “We’ll analyze our customers’ wants and needs to determine the best possible products that will benefit them the most,” says General Manager Rick Pellhum.

Northwest Exteriors’ representatives are familiar with government programs and financing solutions, and they ensure homeowners have everything they need to maximize available incentives and affordably install their projects. The company is also a Master Distributor of Anlin Window Systems and installs CraneBoard and James Hardie siding products.

Read moreRead Less
Company Philosophy

“We never compromise when it comes to customer satisfaction. We aim to deliver quality materials and follow-through services that assure our customers we're the correct choice should a need arise in the future. In keeping with that goal, we don't take on more work than we can handle so we can deliver a quality product and experience each time.”

Read moreRead Less
Comparative Summary

Home improvement companies are always looking for ways to distinguish themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Northwest Exteriors sets itself apart by acting as a one-stop shop for a wide variety of energy-efficient products, including solar systems, windows, doors, patio covers and sun roofs. According to General Manager Rick Pellhum, this all-inclusive approach to home improvement has allowed the company to develop a loyal clientele base that extends throughout California, Nevada and Hawaii. “We’ve been doing this for more than 20 years, so we know exactly what it takes to ensure the quality of every project,” he says.

Unlike less experienced home improvement companies that overpromise and under deliver in an attempt to increase their profits, Northwest Exteriors prides itself on fulfilling every contract on schedule and doing the job right the first time. “We want every client to be 100 percent satisfied, so as soon as their project is complete, we ask them to evaluate everything from our sales presentation to the quality of our materials,” explains Mr. Pellhum. “That way, if we discover something isn’t satisfactory about our performance, we can take immediate action and make it better.”

To further differentiate itself from its competition, Northwest Exteriors only uses high-quality products made by some of the top manufacturers in the industry, including solar systems from SunPower; windows and doors from Ply Gem, Anlin and Milgard; siding from Craneboard, James Hardie and CertainTeed; and sunrooms and patio covers from Metals USA. “We want our customers to know that we’ll never cut corners, and a big part of that is using the highest grade products available,” says Mr. Pellhum. “We never compromise when it comes to quality.”

Read moreRead Less
Industry Info

Before taking on a solar installation, make sure you know the reliability of the system you’re considering. When it comes to solar systems, “reliability” essentially means the number of years a system will last while operating under normal conditions. Many solar manufacturers claim their products have passed rigorous industry certifications like UL and IEC, but those certifications are only for safety—they don’t guarantee consistent, long-lasting performance. Solar reliability can be affected by numerous factors, including:
Temperature fluctuations. If your area experiences extreme heat and frost or large amounts of rainfall at various times throughout the year, your solar panels can be negatively affected. Solar panels have metal electrical connectors, so expansion and contraction caused by changes in temperature can make these connectors break long before they should.
Moisture and humidity. Fog, snow, rain, wet summer heat and general moisture can corrode the internal metal components of your solar panels. Also, when moisture combines with the silicon in solar cells, it can reduce their power output.
Heavy loads. Over time, snow, hail and even wind can place extra stress on solar panels and cause them to crack, which ultimately reduces their power output. Also, cracked solar panels tend to heat up quicker, which will accelerate their aging.
Shade. If your solar panels are covered by dust, dense foliage, leaves or other refuse, it can lead to significant power loss. In conventional solar cells, even partial shading on a single cell can affect the production of an entire panel.
When shopping for a solar system to install on your property, it’s important to remember that there are now third-party agreements available that effectively eliminate the large upfront payment. “You lease a solar system and pay for a long-term warranty, which essentially means you’re buying insurance on the entire system,” explains Rick Pellhum, General Manager of Northwest Exteriors in Santa Rosa. “About 70 percent of new solar installations use this third-party agreement.”
Mr. Pellhum also suggests starting out by installing a small solar system and then expanding it as your electrical usage increases. “Solar companies can now install multiple enphase micro inverters that process and monitor each panel, which is different from the previous method of a single inverter for all the panels,” he says. “This makes it very easy to add on to the system if your future energy needs require it.”

Read moreRead Less
Frequently Asked Questions

Q: Do you have a showroom?

A: Yes, but it’s actually more efficient if we come to you because we need to do an in-home estimate. For a window or door installation, we can usually give you a bid during the first appointment. It takes more work to get a solar bid ready—we need at least 12 months of your electrical usage history, and we have to determine your site’s sun and shading issues.

Q: What’s your turnaround time?

A: Most jobs start three to four weeks after the contract signing. Window and door installations are usually one-day jobs. Larger jobs like siding, solar systems, sunrooms and patio covers are usually completed within four to six weeks of signing the contract.

Q: Will my new windows last a long time?

A: Yes. The windows we install have the most technological foam spacers instead of aluminum, which gives them a longer lifespan than the industry standard. We offer window systems with a full lifetime warranty.

Q: What’s the difference between new construction and retrofit installation?

A: A retrofit installation is when new windows and doors are placed in existing frames—there’s no time to remove trim or cut back the siding or interior sheet rock. With new construction, there can be considerable demolition and then rebuilding. The process that’s best for your situation depends on the product you’re installing, whether it will fit into existing frames, and the condition of your home. New construction will make your home look like it was built with the new windows.

Read moreRead Less

SELECTED PHOTOS FROM Northwest Exteriors

Shares
Northwest Exteriors WEBSITE AND EXTERNAL FEED
  • Northwest Exteriors SOCIAL MEDIA FEEDS
COMPANY WEBSITE
www.trustnorthwest.com
Diamond Certified RATINGS ON Northwest Exteriors
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 350 VERIFIED CUSTOMERS i

Michele G.

VERIFIED Northwest Exteriors CUSTOMER

1 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

That they have nice men who come to do the job, they make you feel comfortable about the installation. They make you feel comfortable about the whole process. They are very clean which for construction is pretty rare. They were conscientious about the mess and not leaving it in our house. We have recommended them to others.

Joseph was the best out of the experience. He was very professional and helpful.

Ginger M.

VERIFIED Northwest Exteriors CUSTOMER

2 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

High quality product for a low quality product price, the installation was fast and perfect. We used them nine years ago and that was a similar experience. I couldn't be happier.

Nine years ago, they sold a perfect product to me. Over the nine years there has been no leaks, no condensation, nothing wrong with it at all. We used them again this year, in which they fixed some issues that happened over the nine years with caulking and what not. They did not charge extra for this. They were able to upgrade the glass in the window because I was a past customer. They were able to install efficiently and perfectly again. I feel possibly better than before. The quote and the product was amazing. I could not be more satisfied.

Nicole M.

VERIFIED Northwest Exteriors CUSTOMER

3 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

They were professional, did a great job, they were very clean, and very conscientious about being in our home. They really respected our privacy.

From the sale to the installation, they were on top of it all.

Karl A.

VERIFIED Northwest Exteriors CUSTOMER

4 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

They did what they said, and followed through with the work we paid for.

Just what I said.

Arthur B.

VERIFIED Northwest Exteriors CUSTOMER

5 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

I think that if someone need some exterior work done, they are the guys to see.

They were there and got the work done like they said. It looks great.

Andrew B.

VERIFIED Northwest Exteriors CUSTOMER

6 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

I liked them, use them, they were good for me.

They did quality work quickly.

Scott C.

VERIFIED Northwest Exteriors CUSTOMER

7 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

At first, it was hard to get someone out to quote the job. I'm sure they were just busy and we had to stay consistent. After they were great, they really do appreciate their customers and do good work.

It was easy after the initial quote process.

Roberta C.

VERIFIED Northwest Exteriors CUSTOMER

8 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

They did great work and they did what they said.

I like my windows, it was done quickly. I was surprised it was only one person and two days, and he seemed young, but knew exactly what he was doing.

David C.

VERIFIED Northwest Exteriors CUSTOMER

9 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

I thought they did a great job, give them a shout.

They were on time, everything was accurately purposed.

Stan D.

VERIFIED Northwest Exteriors CUSTOMER

10 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

They are good, trustworthy guys who care about the quality of their work.

I think the fact that they care about how the work looks, is key.

Jo-Ann D.

VERIFIED Northwest Exteriors CUSTOMER

11 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

I would highly recommend them. Rick the owner was able to give his opinion on the work we needed done, and the most efficient way to do everything. They really followed through with our plan.

They were on time with everything and did high quality work.

Ellen D.

VERIFIED Northwest Exteriors CUSTOMER

12 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

I would let them know we were satisfied.

The quality of work was amazing, the product was really well made.

Mark F.

VERIFIED Northwest Exteriors CUSTOMER

13 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

They were top notch, best of the best, if you ask me.

They were just overall "10's" across the board.

Eric G.

VERIFIED Northwest Exteriors CUSTOMER

14 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

We called, they came out the next day, they were able to walk us through their process. We got the proposal, accepted it, and they came for the install after the windows came about 3 weeks later. It was simple and streamlined.

The extensive run down of how everything would work.

Susan G.

VERIFIED Northwest Exteriors CUSTOMER

15 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

They were good, send them an email, give them a call.

The owner was polite enough to get involved when I had some concerns.

Gene G.

VERIFIED Northwest Exteriors CUSTOMER

16 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

I would simply tell them, they did a good job and that we are satisfied with the work.

I think they work promptly and efficiently, and did a good clean job, everything was in good order.

Chris H.

VERIFIED Northwest Exteriors CUSTOMER

17 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

They are good, they were very prompt, had good information, and did great on our windows.

They did what they said they would do. It looks great.

Phil H.

VERIFIED Northwest Exteriors CUSTOMER

18 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

I would tell others that they do good work and that they are very professional. They were really respectful when they were in our home.

They put on shoe covers when they came in the house, which is a big deal to me.

Rich H.

VERIFIED Northwest Exteriors CUSTOMER

19 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

I like the guys who came out to do the work, they came to the door to tell us they were there to start, let us know when they were leaving for lunch, and when they were done they invited us to look at the work to see if everything was okay.

They were very informative.

Allen J.

VERIFIED Northwest Exteriors CUSTOMER

20 of 350

Quality 10
10
Loyalty Yes
CRITIQUE

They were good, I will recommend them.

They got the work done in the time they said.

Read All 350 Survey Responses at Ratings View

Contact Info