Diamond Certified Company Report

PRI-Premiere Roofing Inc.

Diamond Certified Company Report

PRI-Premiere Roofing Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 57 VERIFIED CUSTOMERS i

F. O. C.

VERIFIED PRI-Premiere Roofing Inc. CUSTOMER

1 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

My experience with them is that they are experts in what they do. Waterproofing is a very difficult environment, and my experience with them has been the best.

They always respond within hours if I have an emergency.

Christine S.

VERIFIED PRI-Premiere Roofing Inc. CUSTOMER

2 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly regard them. They did good work, and they were forthcoming with information. Yhey were fair and informative. They didn't leave me guessing.

I just like the relationship that they generated. They cared and had an honest demeanor. They were well-prepared, and they were easy to talk to. They talked me through the process.

Cyrus P.

VERIFIED PRI-Premiere Roofing Inc. CUSTOMER

3 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them to my neighbors.

He did what he said he would do, he did it on time, and he did it for the amount he said he would. I have recommended them to my neighbors. He is a good guy, and he showed up. He gave me the breakdown of some options and warranties.

Read All 57 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Agapito Chavez-Reyes, Owner

PRI-Premiere Roofing Inc. provides a wide range of roofing services for residential and commercial clients throughout the East Bay. In addition to replacing, repairing and maintaining all types of roofing systems (including composition shingle, tile, metal, wood shake and flat), the company can assist with waterproofing homes and businesses.

Owner Agapito Chavez-Reyes credits much of PRI-Premiere Roofing’s success to its honest, customer-oriented approach to roofing work. “It all starts with honesty for us,” he affirms. “We never push our clients toward anything—we present our proposals with itemized lists of what they can expect. We’re very specific about what our customers are getting on their roofs, and they really appreciate that level of straightforwardness.”

PRI-Premiere Roofing emphasizes clear communication throughout every phase of the roofing process, which Mr. Chavez-Reyes says is important for giving clients peace of mind. “From the moment we get the initial phone call, we stay in constant communication with the customer and make sure all of their questions or concerns are immediately addressed. When it comes to service and follow-through, we pride ourselves on going above and beyond.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON PRI-Premiere Roofing Inc.

COMPANY CONTACT
Service AREA

The East Bay

SERVICES PERFORMED

Roof Replacement, Repair & Maintenance
Waterproofing
Composition Shingle, Tile, Metal & Wood Shake Roofs
Flat Roofs, Including TPO & PVC Membrane
Roof Coating, Including Silicone & Elastomeric

BRANDS Supported
  • GAF

  • CertainTeed

  • Owens Corning

DIAMOND CERTIFIED RESEARCHED ARTICLES ON PRI-Premiere Roofing Inc.

Company Profile

PRI-Premiere Roofing Inc. provides a wide range of roofing services for residential and commercial clients throughout the East Bay. In addition to replacing, repairing and maintaining all types of roofing systems (including composition shingle, tile, metal, wood shake and flat), the company can assist with waterproofing homes and businesses.

Owner Agapito Chavez-Reyes credits much of PRI-Premiere Roofing’s success to its honest, customer-oriented approach to roofing work. “It all starts with honesty for us,” he affirms. “We never push our clients toward anything—we present our proposals with itemized lists of what they can expect. We’re very specific about what our customers are getting on their roofs, and they really appreciate that level of straightforwardness.”

PRI-Premiere Roofing emphasizes clear communication throughout every phase of the roofing process, which Mr. Chavez-Reyes says is important for giving clients peace of mind. “From the moment we get the initial phone call, we stay in constant communication with the customer and make sure all of their questions or concerns are immediately addressed. When it comes to service and follow-through, we pride ourselves on going above and beyond.”

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Company Philosophy

“We know our clients’ homes and businesses are huge investments for them, so we treat each property as if it was our own, with the utmost care and respect. Our motto is, ‘Roofing to build a better tomorrow,’ and that doesn’t just apply to the buildings we work on—it’s also about how we protect our clients every step of the way.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for roofing contractors that have earned the prestigious Diamond Certified award. For PRI-Premiere Roofing Inc., the key to keeping clients happy is simple: approach every job with the utmost care and respect. “We understand that roofs are big investments, so we always treat each property as if it was our own,” says owner Agapito Chavez-Reyes. “We pride ourselves on being straightforward and following through on what we say we’re going to do.”

PRI-Premiere Roofing has been providing roofing services for residential and commercial clients throughout the East Bay since 2016. The company has the in-house capabilities to replace, repair and maintain all types of roofing systems (including tile, metal, composition shingle, wood shake and flat), and it also assists with waterproofing homes and businesses.

Unlike roofing contractors that strive to complete jobs as quickly as possible and often sacrifice quality as a result, PRI-Premiere Roofing takes the time to ensure each project is completed as efficiently as possible. “We start with honesty, even if it’s something a client wasn’t hoping to hear,” says Mr. Chavez-Reyes. “We never push our clients—we present itemized proposals that are full of details so they can understand what they’re getting and why.”

To further differentiate itself from its competition, PRI-Premiere Roofing backs each roof installation with a 10-year warranty, which includes free inspections and maintenance. “Once a year for 10 years, we perform maintenance on new roofs to make sure everything is still stable, keep track of the materials and let the clients know we’re still here for them,” explains Mr. Chavez-Reyes. “If anything goes wrong, we can install a brand-new roof for free. That’s the level of protection we offer our clients.”

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Industry Info

What is Title 24 and how does it benefit you as a homeowner?
California’s Building Energy Efficiency Standards (otherwise known as Title 24) ensure all buildings in the state meet certain standards of energy efficiency. This applies to various aspects of the home, including windows and roofs. “There are several roofing products that qualify for Title 24,” says Agapito Chavez-Reyes, owner of PRI-Premiere Roofing Inc. in Livermore. “For example, cool roofs gain less heat than regular roofs, which keeps buildings more comfortable and helps reduce energy costs.”

Along with saving money and keeping homes cooler, cool roofs can help reduce the urban heat island effect in cities and increase the life expectancy of new roofs. That’s because they reflect sunlight rather than soaking up the heat. Many cool roofs are light-colored or even white. However, roofing manufacturers have developed cool roofs in darker colors that still reflect the sun’s energy and keep homes cooler than traditional roofing.

Some consumers complain that Title 24 adds too much to the cost of new homes and renovations. However, experts say that energy savings over the life of a home offset higher materials costs. For example, the 2016 Title 24 standards cost consumers approximately $2,700 but are expected to save $7,500 over 30 years. In fact, it’s estimated that homes built after 2016 use approximately 28 percent less energy than those built earlier. That saves money and energy, which means fewer power plants are needed.

If you think Title 24 and other energy efficiency codes and products are confusing, you aren’t alone. “Your roofing contractor should be able to tell you more about Title 24-compliant products and help you find options that are right for you,” says Mr. Chavez-Reyes.

The future of energy-efficient roofing
While Title 24 and other efficiency standards are making homes more comfortable, experts expect forthcoming energy-saving programs and products to be even better. “We’re going in the direction of solar panels being integrated as part of the entire roofing package,” says Mr. Chavez-Reyes. “The models that are being produced today are a lot cleaner and less bulky, so they look like they’re part of the home.”

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Frequently Asked Questions

Q: How much does it cost to install a new roof?
A: Every roof is unique, so it depends on a variety of factors. Once we determine the specifics of your project, we can give you an accurate bid.

Q: How long will it take to install my new roof?
A: Most new roofs take three to five days to install, but inspections, materials and weather can impact that time frame. We won’t start a job if there’s potential for damaging weather.

Q: Does my job need a permit?
A: Most roofing jobs require permits, but we’ll take care of that process for you.

Q: Can you tell me if I need a reroof or roof repairs?
A: Yes. We’ll send a qualified roofing technician to your home to meet with you and discuss your project. The technician will use that information to inspect your roof and provide you with a detailed report, which will help you make an informed decision. We’ll also include pictures of your roof so you can see what needs to be done.

Q: How does Title 24 help protect me and my home?
A: Title 24 helps with energy efficiency. Just like with windows or machines, there are roofing products that are more energy-efficient, and those fall under Title 24. For example, cool roofs gain less heat than regular roofs, so they keep buildings more comfortable and help consumers reduce their energy costs. We can tell you more about Title 24-compliant products and help you find one that’s right for you.

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SELECTED PHOTOS FROM PRI-Premiere Roofing Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Agapito Chavez-Reyes

Expert CONTRIBUTOR PROFILE
  • Agapito Chavez-Reyes is owner of PRI-Premiere Roofing Inc., a Diamond Certified company. He can be reached at (925) 453-6240 or by email.

Agapito Chavez-Reyes: Life on the Roof

By James Florence, Diamond Certified Resource Reporter

LIVERMORE — Most people work a few different jobs before discovering their permanent livelihood, but for Agapito Chavez-Reyes, roofing is the only job he’s ever had. “I got into roofing at age 15, right after I first came to the U.S.,” he remembers. “I started out cleaning jobsites and carrying materials for the roofers, and I gradually worked my way up through the ranks. Several years in, while working as an officer for a roofing company, I encountered a situation where we neglected to do something for the client, but since I wasn’t the owner, I didn’t have the power to make it right. It was then I realized it would be better to start my own roofing business, so that’s exactly what I did.”

Today, as owner of PRI-Premiere Roofing Inc., Agapito says his favorite part of his job is working with homeowners. “I really like the sales side of the business because it gives me a chance to connect with our clients. I enjoy explaining the various products to homeowners and helping them find roofing systems that meet their needs.”

Originally from Michoacán, Mexico, Agapito resides today in Tracy. Outside of work, he enjoys spending time with his wife, Saida, and their son and daughter. “I like being spontaneous with family activities,” he says. “I’ll ask my daughter what she wants to do and we’ll just hit the road. We also like going to the beach and hiking and camping in the mountains.” When he’s not having fun with his family, Agapito can often be found reading up on the latest developments in the roofing industry.

In regard to a professional philosophy, Agapito describes the value that happy employees bring to a business. “I truly believe the only way we can have happy clients is by keeping our employees happy,” he says. “Some businesses put all their focus on making customers happy but neglect their employees’ needs. However, if your employees aren’t happy, they aren’t going to do their best work or serve customers as well, so customer satisfaction is going to go down. That’s why keeping our employees happy is number one for us.”

When asked the first thing he’d do if he were to retire tomorrow, Agapito says he’d invest in a beachside property. “My wife and I have a dream that will hopefully come true: to buy a house near the ocean. As I mentioned, we love the beach, so that would be our getaway house.”

Ask Me Anything!

Q: What’s your favorite local restaurant?

A: Maria Maria in Danville.

Q: Do you have a favorite movie?

A: I like movies set in historical times and places—like “Gladiator,” for example. I find history fascinating.

Q: Are you an early bird or a night owl?

A: An early bird.

Q: What’s your favorite holiday?

A: The Fourth of July. We love to go out and celebrate as a family.

Q: What’s your favorite family tradition?

A: Every time our family gets together, there are always tamales, menudo and pozole. Along with that good food comes good times.

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Expert articles
  • Attic Ventilation and Roof Lifespan

    LIVERMORE — When it comes to roof replacement, one aspect that’s often overlooked is attic ventilation. While not as well-known as other roof components like shingles, attic ventilation is nonetheless crucial to ensure a roof reaches its maximum lifespan. That’s why the United States Housing Authority recommends installing one square foot of attic ventilation for every 300 square feet of attic floor space.

    So, what makes attic ventilation so important? Here are two reasons:

    1. Heat rises, which means any heat that enters the home will eventually make its way into the attic. Without proper ventilation, heat buildup in the attic can cook the roofing shingles from the bottom, resulting in accelerated deterioration and premature failure of the roof.

    2. Like hot air, vapors such as condensation from a hot shower also rise and end up in the attic. Without proper ventilation, condensation can get trapped in the attic and develop into mold and/or dry rot, which can gradually weaken the roof.

    Now that you understand the impact hot air and condensation can have on a roof, be sure to talk to your roofing contractor about attic ventilation when planning your next roof replacement project.

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Expert video tip
  • Video: The Importance of Attic Ventilation

    Complete Video Transcription:

    LIVERMORE — Host, Sarah Rutan: To get the most life out of your new roof, you’ll need to address attic ventilation. To learn more, we’re in Livermore with Jairo Reyes of PRI-Premiere Roofing, speaking on behalf of Diamond Certified Expert Contributor Agapito Chavez-Reyes.

    Jairo Reyes: One key thing I like to bring up to homeowners is the importance of attic ventilation. The U.S. Housing Authority recommends one square foot of attic ventilation for every 300 square feet of attic floor spacing. So, why is it important? Well, the heat in your home naturally rises up to the attic. And if you don’t have the right ventilation, that’s going to end up cooking your shingles from the bottom part of your roof. One other thing to know would be that, when you take a hot shower, the condensation that builds up also naturally goes up into your attic. And if you don’t have the right ventilation, that’s going to end up causing problems such as dry rot. So, before you start the next roofing project, make sure to ask your contractor about attic ventilation.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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PRI-Premiere Roofing Inc. WEBSITE AND EXTERNAL FEED
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Diamond Certified RATINGS ON PRI-Premiere Roofing Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 57 VERIFIED CUSTOMERS i
PRI-Premiere Roofing Inc. : Average 9.4 out of 10 based on 57 unique customer surveys of customer satisfaction.

F. O. C.

VERIFIED PRI-Premiere Roofing Inc. CUSTOMER

1 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

My experience with them is that they are experts in what they do. Waterproofing is a very difficult environment, and my experience with them has been the best.

They always respond within hours if I have an emergency.

Christine S.

VERIFIED PRI-Premiere Roofing Inc. CUSTOMER

2 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly regard them. They did good work, and they were forthcoming with information. Yhey were fair and informative. They didn't leave me guessing.

I just like the relationship that they generated. They cared and had an honest demeanor. They were well-prepared, and they were easy to talk to. They talked me through the process.

Cyrus P.

VERIFIED PRI-Premiere Roofing Inc. CUSTOMER

3 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them to my neighbors.

He did what he said he would do, he did it on time, and he did it for the amount he said he would. I have recommended them to my neighbors. He is a good guy, and he showed up. He gave me the breakdown of some options and warranties.

H. A. B.

VERIFIED PRI-Premiere Roofing Inc. CUSTOMER

4 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are responsive.

If we needed a change order, they were on top of it.

Dan

VERIFIED PRI-Premiere Roofing Inc. CUSTOMER

5 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were right on top of everything that was asked of them.

They were prompt and right on top of everything.

Soila

VERIFIED PRI-Premiere Roofing Inc. CUSTOMER

6 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say you are working with a good group of people. They make themselves available to take care of any questions or concerns that you have in a timely manor.

I like how easygoing they are to work with and the relationship that I have with the staff.

Meg P.

VERIFIED PRI-Premiere Roofing Inc. CUSTOMER

7 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are very competent people. They do great work.

They were on top of things for us.

Richard S.

VERIFIED PRI-Premiere Roofing Inc. CUSTOMER

8 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

They fixed our roof.

I would say the quality of their work

Aaron H.

VERIFIED PRI-Premiere Roofing Inc. CUSTOMER

9 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are worth their price. They do fantastic work, very quality.

Dealing with the owner directly, he said the job would be fixed by Sunday, and he was out there himself Sunday afternoon making sure it got done.

Adrian S.

VERIFIED PRI-Premiere Roofing Inc. CUSTOMER

10 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were really good and reasonable.

They got everything done the right way.

Amber H.

VERIFIED PRI-Premiere Roofing Inc. CUSTOMER

11 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

Nothing, just that I would recommend them.

I really hope I got a good roof. I don't know though, as it hasn't rained.

Danny M.

VERIFIED PRI-Premiere Roofing Inc. CUSTOMER

12 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the best roofers that I know. They are at the job on time all of the time, and the labor is nice and clean. Everything is the best.

They did the job right, and it was good. They gave explanations to the customer.

Eduardo X.

VERIFIED PRI-Premiere Roofing Inc. CUSTOMER

13 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are dependable, and they do good work. I have found nothing at all to complain about. They were on time, and they did what they were supposed to do.

They were a good contractor.

Ella R.

VERIFIED PRI-Premiere Roofing Inc. CUSTOMER

14 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very trustworthy.

Everything that I told them to do was done well.

Fred M.

VERIFIED PRI-Premiere Roofing Inc. CUSTOMER

15 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

They presented themselves in a very professional manner. They were very detailed and upfront.

Their pricing and also the quality of the work

Jerry W.

VERIFIED PRI-Premiere Roofing Inc. CUSTOMER

16 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they are a good company to use.

They are just an efficient company that said they would do something and they did it.

Joe C.

VERIFIED PRI-Premiere Roofing Inc. CUSTOMER

17 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

You can use them with confidence to do a good job.

They did what they said they were going to do.

John F.

VERIFIED PRI-Premiere Roofing Inc. CUSTOMER

18 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

The owner is very sincere, knowledgeable, and very customer service oriented.

He talked about his company and what they could do as far as the quality and care they could provide. We had other quotes, and he never talked badly about those companies, just focussed on what he could do for us.

John O.

VERIFIED PRI-Premiere Roofing Inc. CUSTOMER

19 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

They explained everything, the price and the length of time, very informative. After a year, they came back and inspected, so good follow-up as well.

The owner was very personable.

Kent M.

VERIFIED PRI-Premiere Roofing Inc. CUSTOMER

20 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They do good work.

I can trust that they will do what we agree to.

Read All 57 Survey Responses at Ratings View