COMPANY REPORT NAVIGATION
Diamond Certified Company Report

Quality First Home Improvement, Inc.

Diamond Certified Company Report

Quality First Home Improvement, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 283 VERIFIED CUSTOMERS i

Joel R.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

1 of 283

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They were great and took care of everything. They went above and beyond.

I liked the crew. They were personable and answered all of my questions.

Jayden B.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

2 of 283

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did what they promised. They did it quickly and easily. There were no problems.

I liked that I had researched them and felt good about my initial inquiry with them. They seemed reasonably priced and like decent people to work with.

Kenneth S.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

3 of 283

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They are a reputable company.

They are very professional and explained what they were going to do. They were also very efficient and hardworking. I was impressed.

Read All 283 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Gary Kluck, Chairman/CEO

Quality First Home Improvement, Inc. is an award-winning contractor that sells and installs an extensive selection of name-brand home beautification products, including roofing, windows, patio covers, solar electric, kitchen and bathroom products, Cool Wall® exterior coating, concrete driveways/ walkways/patios, seamless gutters, vinyl and fiber cement siding, exterior doors, insulation, garage doors, synthetic grass, exterior paint, and more.

Quality First has been Diamond Certified for 10 consecutive years and counts more than 26,000 satisfied customers during that period. The company has also been recognized and selected by manufacturing roofing giant GAF as a Master Elite roofing contractor who has won the Triple Excellence Award for the last seven years (only 1 percent of roof installing contractors nationwide have been able to achieve this status), and it received GAF’s prestigious President’s Club Award in 2014, 2015, and 2016. Quality First has also earned six consecutive (2011-2016) awards from PlyGem for “Customer Excellence” and “Top Window and Door Dealer in California,” as well as the “Northern California Dealer of the Year” award from Amerimax, a premier window manufacturer.

Quality First maintains a staff of factory-trained installers and a dedicated solar division to provide Energy Star and environmentally-friendly products for its customers. A new customer service division further emphasizes the company’s commitment to quality service and customer satisfaction. Quality First serves customers throughout Northern California and Northern Nevada. 

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Quality First Home Improvement, Inc.

COMPANY CONTACT

Northern California
Nevada

SERVICES PERFORMED

Windows
Roofing
Solar
Patio Covers
Exterior Coating
Room Enclosures
Kitchen & Bathroom Remodeling
Stamped & Colored Concrete
Siding
Doors
Skylights
Synthetic Grass
Garage Doors

BRANDS Supported
  • GAF

  • Amerimax

  • Duralum

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Quality First Home Improvement, Inc.

Company Profile

Quality First Home Improvement, Inc. is an award-winning contractor that sells and installs an extensive selection of name-brand home beautification products, including roofing, windows, patio covers, solar electric, kitchen and bathroom products, Cool Wall® exterior coating, concrete driveways/ walkways/patios, seamless gutters, vinyl and fiber cement siding, exterior doors, insulation, garage doors, synthetic grass, exterior paint, and more.

Quality First has been Diamond Certified for 10 consecutive years and counts more than 26,000 satisfied customers during that period. The company has also been recognized and selected by manufacturing roofing giant GAF as a Master Elite roofing contractor who has won the Triple Excellence Award for the last seven years (only 1 percent of roof installing contractors nationwide have been able to achieve this status), and it received GAF’s prestigious President’s Club Award in 2014, 2015, and 2016. Quality First has also earned six consecutive (2011-2016) awards from PlyGem for “Customer Excellence” and “Top Window and Door Dealer in California,” as well as the “Northern California Dealer of the Year” award from Amerimax, a premier window manufacturer.

Quality First maintains a staff of factory-trained installers and a dedicated solar division to provide Energy Star and environmentally-friendly products for its customers. A new customer service division further emphasizes the company’s commitment to quality service and customer satisfaction. Quality First serves customers throughout Northern California and Northern Nevada. 

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Company Philosophy

"Our name says it all: We believe in quality first, and we strive to do every job right the first time at an affordable price."

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SELECTED PHOTOS FROM Quality First Home Improvement, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Gary Kluck

Expert CONTRIBUTOR PROFILE

Gary Kluck: On the Upbeat

By James Florence, Diamond Certified Resource Reporter

CITRUS HEIGHTS – Gary Kluck has a lot on his plate. Between managing a home improvement company with more than 180 employees to singlehandedly running a household, it’s easy to think the stress might get to him now and then. However, Gary says maintaining a positive outlook goes a long way toward achieving both inner peace and outward success. “I’m a ‘glass half full’ kind of guy. I have a very upbeat personality, so when I do get stressed, I just stay calm and look at the positives of the situation, and pretty soon I’m back to normal.”

Born and raised in Wisconsin, Gary got his start in the construction industry at an early age. “I began working for my father when I was about 12 years old,” he remembers. “He was in home improvement and did a lot of concrete work and rough framing. I started out doing mostly grunt work, but I continued to learn and develop my skills, and I’ve been immersed in it ever since.”

Gary’s westward migration began in the early 1980s and included a five-year stint working in Colorado before he eventually reached Northern California. When the company he had been working for went bankrupt following a change of ownership, Gary reached out for advice on his next move. “I called the original owner of the business and asked him what I should do next,” he recalls. “He said, ‘Go do your own thing.’ I took his advice and started my own company, and it was the best decision I ever made.” Today, nearly a decade later, Quality First Home Improvement, Inc. is going strong with Gary at the helm.

In addition to running a business, Gary is employed as a full-time father and homemaker, raising his youngest of four daughters while his wife, Tamara, is pursuing her own career out-of-state. “A few years back, my wife decided to go to medical school to become a physician,” he explains. “She’s actually in Pennsylvania doing her residency right now, so I’m kind of like Mr. Mom for the next couple years.” Though his responsibilities keep him busy, Gary does find time to play golf with his friends on a regular basis. He also takes advantage of the occasional opportunity to get away from it all. “We have a cabin up at Eagle Lake, and we like to go out there to do some boating and fishing and just enjoy the peacefulness of nature.”

Gary attributes much of his personal and professional success to the power of positive thinking. “We attract what we think and feel, so it’s important to feel great and think great,” he says. “That’s what I tell all my employees, and it’s really how I built the company. When we started, there were four of us; now, there are 181. By putting out positive energy, we’ve been able to attract positive people who want to do good things.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: Green Bay Packers.

Q: What’s your earliest memory?
A: Digging up worms in the garden when I was three or four years old.

Q: Do you do any celebrity impersonations?
A: I used to do a pretty good Humphrey Bogart, but it’s been a while.

Q: What were you most known for in high school?
A: Playing basketball. I could really jump—as a 6’1” forward, I could out-jump our 6’4” center!

Q: What’s your favorite thing to do on a rainy day?
A: Sit by the fire.

Q: If you had a theme song, what would it be?
A: “Don’t Worry, Be Happy” by Bobby McFerrin.

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Expert articles
  • How to Prevent Concrete Cracks

    CITRUS HEIGHTS — Many homeowners like to tackle their own concrete projects, whether that means installing a patio cover or renovating a driveway. Laying concrete may seem like a simple task, but there are certain aspects that can complicate the process.

    One of the most common problems that homeowners experience with concrete projects is the formation of cracks after the installation has dried. This is often a result of accelerated drying caused by hot temperatures and sun exposure. Since the problem stems from a lack of moisture, the best way to prevent the formation of cracks is to apply a liberal amount of water both before and after setting the concrete.

    Start by watering down the ground before you pour the concrete. After laying the concrete and allowing it to set, water it down again. Continue to apply water to the area every day for one to two weeks. This will enable you to keep the concrete from drying out and forming cracks.

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Expert video tip
  • Video: Solving a Common Concrete Issue

    Complete Video Transcription:

    CITRUS HEIGHTS — Host, Sarah Rutan: When laying concrete during a home project, one of the most common problems is cracks forming in your concrete. Today we’re in Citrus Heights with Diamond Certified Expert Contributor Gary Kluck of Quality First Home Improvement to learn one tip on how to prevent cracks in your concrete.

    Diamond Certified Expert Contributor, Gary Kluck: Concrete work, although it may look easy, its more complicated than you may think for sidewalks, driveways, patio covers.

    One of the things you want to do is prevent cracking and in order to prevent cracking you should water down your ground before you pour. Then after you pour the concrete, you finish the concrete and its hard enough to walk on, then you need to water it down again and keep watering it down for the next week or two weeks as long as thirty days.

    The problem that you have is if you don’t, the heat sucks the moisture out too fast and it causes cracking. So if you want to prevent cracks, water before and keep it wet afterwards.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Quality First Home Improvement, Inc. WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Quality First Home Improvement, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 283 VERIFIED CUSTOMERS i
Quality First Home Improvement, Inc. : Average 8.8 out of 10 based on 283 unique customer surveys of customer satisfaction.

Joel R.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

1 of 283

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They were great and took care of everything. They went above and beyond.

I liked the crew. They were personable and answered all of my questions.

Kenneth S.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

2 of 283

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They are a reputable company.

They are very professional and explained what they were going to do. They were also very efficient and hardworking. I was impressed.

Janice M.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

3 of 283

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very neat and clean. My yard was pristine after they completed the job, almost like they were never there. They also assist with financing, and their staff are very responsive. The sales representative, Craig, was great. I have used them for solar, painting, and a patio cover. The patio cover is laser perfect, and the water is channeled to the gutter, instead of pooling on the cover.

They are very good. Their workmanship is the best I've seen. They are the first company I call if I have a project. If they cannot do the work, they refer me to someone who can.

Jayden B.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

4 of 283

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did what they promised. They did it quickly and easily. There were no problems.

I liked that I had researched them and felt good about my initial inquiry with them. They seemed reasonably priced and like decent people to work with.

Janet R.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

5 of 283

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've actually already recommended them to 3 friends and gave out their business cards. They were awesome.

They're knowledgeable.

Ellen R.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

6 of 283

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they're on time, they keep your house clean while they go through the process of tearing things down, and they're very polite. They also deliver good workmanship.

Workmanship, and the price was pretty good.

John F.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

7 of 283

Quality 10
10 10
Loyalty Yes
CRITIQUE

You can trust them, and they do an excellent job.

That they got the job done in a timely fashion, and it was done to my specifications.

Mike L.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

8 of 283

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do quality work, and I was very satisfied. I didn't have to call them and have them come back to fix something or redo something. They did it right the first time.

That's the thing, all of the work they did for me they did when I was at work, so I wasn't there, but the quality of service, the quality of product that they supplied, and the way that they administered the product was right on the mark.

Lupe G.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

9 of 283

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job, they were friendly, the workers that came out were really nice guys, and they did a really great job.

It really wasn't as expensive as I thought it was going to be.

Rich J.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

10 of 283

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they're very professional, very loyal, and it was easy dealing with them.

They came right out when I had a leak in a brand new roof. They were out here in a half an hour, and they fixed it.

David K.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

11 of 283

Quality 10
10 10
Loyalty Yes
CRITIQUE

Awfully good work, and they're very thorough about it.

Their work and how fast they got it done

Michael L.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

12 of 283

Quality 10
10 10
Loyalty Yes
CRITIQUE

Reliable, they did a nice job cleaning up afterwards, and everything was done right, great job.

The options they gave us, whether it was financing or materials

Lonnie R.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

13 of 283

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do quality work.

The finished job is really good.

Valerie G.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

14 of 283

Quality 10
10 10
Loyalty Yes
CRITIQUE

The work is quality, and they took the time to answer all of my questions.

The person who came to the house to talk to me

Michael C.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

15 of 283

Quality 10
10 10
Loyalty Yes
CRITIQUE

We were happy with the work and happy with the product. They did what they said they would do and when they said they would do it. There was one hiccup, but they called right away and set up a day to fix it. They kept us very well-informed. They came when they said would and cleaned up everything. It was a really nice experience.

We were happy with the work and happy with the product. They did what they said they would do and when they said they would do it. There was one hiccup, but they called right away and set up a day to fix it. They kept us very well-informed. They came when they said would and cleaned up everything. It was a really nice experience.

Darryl P.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

16 of 283

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They cleaned up well and got things done right away.

Kathy J.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

17 of 283

Quality 10
10 10
Loyalty Yes
CRITIQUE

I enjoyed working with them. They put in a new kitchen floor for me. They installed quartz countertops and did a really good job. They installed a new roof on my house and did a good job. It only took two days. Then I had them come back and put in two three-pane windows, thick windows, which are excellent. I plan on having them come back and installing more windows.

I liked their efficiency and quality.

David W.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

18 of 283

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to use this company.

They installed the garage door properly and made it fit.

Sharon K.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

19 of 283

Quality 10
10 10
Loyalty No
CRITIQUE

I was happy with the quality of their services, but I wasn't pleased about their customer service.

I had no problems with the actual work that they did.

Genevieve J.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

20 of 283

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell others to trust them.

They did exactly what they said they would do. I am very happy.

Read All 283 Survey Responses at Ratings View