COMPANY REPORT NAVIGATION
Diamond Certified Company Report

Quality First Home Improvement, Inc.

Diamond Certified Company Report

Quality First Home Improvement, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 308 VERIFIED CUSTOMERS i

Joel R.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

1 of 308

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They were great and took care of everything. They went above and beyond.

I liked the crew. They were personable and answered all of my questions.

Jayden B.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

2 of 308

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did what they promised. They did it quickly and easily. There were no problems.

I liked that I had researched them and felt good about my initial inquiry with them. They seemed reasonably priced and like decent people to work with.

Kenneth S.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

3 of 308

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They are a reputable company.

They are very professional and explained what they were going to do. They were also very efficient and hardworking. I was impressed.

Read All 308 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Gary Kluck, Chairman/CEO

Quality First Home Improvement, Inc. is an award-winning contractor that sells and installs an extensive selection of name-brand home beautification products, including roofing, windows, patio covers, solar electric, kitchen and bathroom products, Cool Wall® exterior coating, concrete driveways/walkways/patios, seamless gutters, vinyl and fiber cement siding, exterior doors, insulation, garage doors, exterior paint, and more.

Quality First has been Diamond Certified for 11 consecutive years and counts more than 26,000 satisfied customers during that period. The company has also been recognized and selected by manufacturing roofing giant GAF as a Master Elite roofing contractor who has won the Triple Excellence Award for the last eight years (only 1 percent of roof installing contractors nationwide have been able to achieve this status), and it received GAF’s prestigious President’s Club Award in 2014, 2015, 2016, and 2017. Quality First has also earned seven consecutive (2011-2017) awards from Ply Gem for “Customer Excellence” and “Top Window and Door Dealer in California,” as well as the “Northern California Dealer of the Year” award from Amerimax, a premier window manufacturer.

Quality First maintains a staff of factory-trained installers and a dedicated solar division to provide Energy Star and environmentally-friendly products for its customers. A new customer service division further emphasizes the company’s commitment to quality service and customer satisfaction. Quality First serves customers throughout Northern California and Northern Nevada.

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Quality First Home Improvement, Inc.

COMPANY CONTACT

Northern California
Nevada

SERVICES PERFORMED

Windows
Roofing
Solar
Patio Covers
Exterior Coating
Room Enclosures
Kitchen & Bathroom Remodeling
Stamped & Colored Concrete
Siding
Doors
Skylights
Garage Doors

BRANDS Supported
  • Amerimax

  • Duralum

  • TexCote

  • GAF

  • Ply Gem

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Quality First Home Improvement, Inc.

A recent solar panel installation by Quality First Home Improvement, Inc.

Company Profile

Quality First Home Improvement, Inc. is an award-winning contractor that sells and installs an extensive selection of name-brand home beautification products, including roofing, windows, patio covers, solar electric, kitchen and bathroom products, Cool Wall® exterior coating, concrete driveways/walkways/patios, seamless gutters, vinyl and fiber cement siding, exterior doors, insulation, garage doors, exterior paint, and more.

Quality First has been Diamond Certified for 11 consecutive years and counts more than 26,000 satisfied customers during that period. The company has also been recognized and selected by manufacturing roofing giant GAF as a Master Elite roofing contractor who has won the Triple Excellence Award for the last eight years (only 1 percent of roof installing contractors nationwide have been able to achieve this status), and it received GAF’s prestigious President’s Club Award in 2014, 2015, 2016, and 2017. Quality First has also earned seven consecutive (2011-2017) awards from Ply Gem for “Customer Excellence” and “Top Window and Door Dealer in California,” as well as the “Northern California Dealer of the Year” award from Amerimax, a premier window manufacturer.

Quality First maintains a staff of factory-trained installers and a dedicated solar division to provide Energy Star and environmentally-friendly products for its customers. A new customer service division further emphasizes the company’s commitment to quality service and customer satisfaction. Quality First serves customers throughout Northern California and Northern Nevada.

Read moreRead Less
Company Philosophy

"Our name says it all: We believe in quality first, and we strive to do every job right the first time at an affordable price."

Read moreRead Less
Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for home improvement contractors that have earned the prestigious Diamond Certified award. For Quality First Home Improvement, Inc., the best way to keep customers happy is to provide a personal touch on their projects, regardless of the size. “A lot of home improvement companies are doing things on digital platforms these days, but we believe in the importance of human contact,” says Marketing Director Mike Licalsi. “It may be convenient to get a project estimate online, but you won’t get the level of accuracy or service you would get from a company that comes to your house and takes measurements in person. We find that working with customers face-to-face brings better results and experiences for everyone involved.”

Quality First Home Improvement sells and installs a wide range of name-brand home beautification products, including roofing, windows, patio covers, solar electric systems, kitchen and bathroom products, Cool Wall® exterior coating, vinyl and fiber cement siding, exterior doors, insulation, garage doors, synthetic grass, and much more. The company has been recognized by industry-leading manufacturer GAF as a Master Elite roofing contractor who has won the Triple Excellence Award for the last seven years, and it received GAF’s prestigious President’s Club Award in 2014, 2015, and 2016.

Unlike home improvement companies that hire inexperienced technicians in an effort to reduce their operating costs, Quality First Home Improvement prioritizes a high level of training for each of its employees. “Our installers receive both internal and factory training to equip them with the knowledge and ability to serve our clients as effectively as possible,” says Mr. Licalsi. “Because of the priority we give to training, our customers can rest assured their jobs will be done correctly the first time.”

Another distinguishing attribute of Quality First Home Improvement is its proactive approach to communication. “On every job, we designate a project coordinator who oversees the work and serves as the customer’s main point of contact,” explains Mr. Licalsi. “If the customer has an issue, they can talk to their project coordinator, who will in turn communicate with the crew or the management to find a solution.”

Read moreRead Less
Industry Info

If you’re looking to radically reduce your home’s energy costs, look no further than solar power.

“Solar is the single greatest investment a person can make in their home,” says Gary Kluck, CEO of Quality First Home Improvement, Inc. in Citrus Heights. “Typically, it pays for itself within six to eight years of installation. I have solar in my own home—100 percent of my appliances and systems run on electricity, and my monthly power bill is a mere $12. In a few more years, the system will have completely paid for itself from just what I’ve saved in utility costs.”

To further drive his point home, Mr. Kluck gives some examples from the automotive sphere. “If you were looking at a new car and the dealership told you it would completely pay for itself within six to eight years, you would probably buy it,” he speculates. “Or, imagine you had the opportunity to buy gas at $1 a gallon and you could lock in that price for the rest of your life. Would you do it? Of course you would. This is essentially what buying solar is—you not only produce your own energy, you lock in your utility rate for life.

“Few homeowners realize that in another 30 years, their utility bills are going to be as big as their mortgage payments,” he continues. “Energy prices have continued to increase over time, and it’s going to keep going up as the technology changes and the utility companies have to keep upgrading. That’s why it’s better to install solar sooner than later, because the sooner you can lock in your rate, the less you’re going to pay in the long term.”

For those on limited budgets, Mr. Kluck has good news. “A solar power system is kind of like an erector set in that you can keep adding to it,” he explains. “As your needs change or your budget increases, you can add more and more panels. You can start small if you need to and work up from there. Either way, at the end of the day, you’re going to save money.”

Read moreRead Less
Frequently Asked Questions

Q: How long will it take to complete my job?
A: It depends on the nature of the job. Your project coordinator will meet with you to discuss a timetable before the job begins. If it looks like the project will go longer than expected, this will be communicated in advance so you aren’t surprised.

Q: Why do you offer so many different products and services?
A: Because our mission is to be your contractor for life. Maybe today you need a new roof, but next summer you might decide to replace your driveway and a year later you may want to install a solar energy system. Whatever you need and whenever you need it, we want to be the first company you call.

Q: Can you provide financing?
A: Yes, we offer many different financing options to help customers in a variety of situations. That way, whether you own a multi-million dollar home or you’re renovating a fixer-upper, you can get the financial assistance you need.

Q: What’s your approach to quality control?
A: We always take additional steps to ensure quality—after all, it’s in our name. For example, when we install a roof with GAF products, we have a GAF representative come out to inspect it. This provides an added measure of assurance that everything was done according to manufacturer standards.

Read moreRead Less

SELECTED PHOTOS FROM Quality First Home Improvement, Inc.

Shares

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Gary Kluck

Expert CONTRIBUTOR PROFILE

Gary Kluck: On the Upbeat

By James Florence, Diamond Certified Resource Reporter

CITRUS HEIGHTS – Gary Kluck has a lot on his plate. Between managing a home improvement company with more than 180 employees to singlehandedly running a household, it’s easy to think the stress might get to him now and then. However, Gary says maintaining a positive outlook goes a long way toward achieving both inner peace and outward success. “I’m a ‘glass half full’ kind of guy. I have a very upbeat personality, so when I do get stressed, I just stay calm and look at the positives of the situation, and pretty soon I’m back to normal.”

Born and raised in Wisconsin, Gary got his start in the construction industry at an early age. “I began working for my father when I was about 12 years old,” he remembers. “He was in home improvement and did a lot of concrete work and rough framing. I started out doing mostly grunt work, but I continued to learn and develop my skills, and I’ve been immersed in it ever since.”

Gary’s westward migration began in the early 1980s and included a five-year stint working in Colorado before he eventually reached Northern California. When the company he had been working for went bankrupt following a change of ownership, Gary reached out for advice on his next move. “I called the original owner of the business and asked him what I should do next,” he recalls. “He said, ‘Go do your own thing.’ I took his advice and started my own company, and it was the best decision I ever made.” Today, nearly a decade later, Quality First Home Improvement, Inc. is going strong with Gary at the helm.

In addition to running a business, Gary is employed as a full-time father and homemaker, raising his youngest of four daughters while his wife, Tamara, is pursuing her own career out-of-state. “A few years back, my wife decided to go to medical school to become a physician,” he explains. “She’s actually in Pennsylvania doing her residency right now, so I’m kind of like Mr. Mom for the next couple years.” Though his responsibilities keep him busy, Gary does find time to play golf with his friends on a regular basis. He also takes advantage of the occasional opportunity to get away from it all. “We have a cabin up at Eagle Lake, and we like to go out there to do some boating and fishing and just enjoy the peacefulness of nature.”

Gary attributes much of his personal and professional success to the power of positive thinking. “We attract what we think and feel, so it’s important to feel great and think great,” he says. “That’s what I tell all my employees, and it’s really how I built the company. When we started, there were four of us; now, there are 181. By putting out positive energy, we’ve been able to attract positive people who want to do good things.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: Green Bay Packers.

Q: What’s your earliest memory?
A: Digging up worms in the garden when I was three or four years old.

Q: Do you do any celebrity impersonations?
A: I used to do a pretty good Humphrey Bogart, but it’s been a while.

Q: What were you most known for in high school?
A: Playing basketball. I could really jump—as a 6’1” forward, I could out-jump our 6’4” center!

Q: What’s your favorite thing to do on a rainy day?
A: Sit by the fire.

Q: If you had a theme song, what would it be?
A: “Don’t Worry, Be Happy” by Bobby McFerrin.

Read moreRead less
Expert articles
  • How to Prevent Concrete Cracks

    CITRUS HEIGHTS — Many homeowners like to tackle their own concrete projects, whether that means installing a patio cover or renovating a driveway. Laying concrete may seem like a simple task, but there are certain aspects that can complicate the process.

    One of the most common problems that homeowners experience with concrete projects is the formation of cracks after the installation has dried. This is often a result of accelerated drying caused by hot temperatures and sun exposure. Since the problem stems from a lack of moisture, the best way to prevent the formation of cracks is to apply a liberal amount of water both before and after setting the concrete.

    Start by watering down the ground before you pour the concrete. After laying the concrete and allowing it to set, water it down again. Continue to apply water to the area every day for one to two weeks. This will enable you to keep the concrete from drying out and forming cracks.

    Read moreRead less
Expert video tip
  • Video: Solving a Common Concrete Issue

    Complete Video Transcription:

    CITRUS HEIGHTS — Host, Sarah Rutan: When laying concrete during a home project, one of the most common problems is cracks forming in your concrete. Today we’re in Citrus Heights with Diamond Certified Expert Contributor Gary Kluck of Quality First Home Improvement to learn one tip on how to prevent cracks in your concrete.

    Diamond Certified Expert Contributor, Gary Kluck: Concrete work, although it may look easy, its more complicated than you may think for sidewalks, driveways, patio covers.

    One of the things you want to do is prevent cracking and in order to prevent cracking you should water down your ground before you pour. Then after you pour the concrete, you finish the concrete and its hard enough to walk on, then you need to water it down again and keep watering it down for the next week or two weeks as long as thirty days.

    The problem that you have is if you don’t, the heat sucks the moisture out too fast and it causes cracking. So if you want to prevent cracks, water before and keep it wet afterwards.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
Quality First Home Improvement, Inc. WEBSITE AND EXTERNAL FEED
  • Quality First Home Improvement, Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Quality First Home Improvement, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 308 VERIFIED CUSTOMERS i
Quality First Home Improvement, Inc. : Average 8.8 out of 10 based on 308 unique customer surveys of customer satisfaction.

Joel R.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

1 of 308

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They were great and took care of everything. They went above and beyond.

I liked the crew. They were personable and answered all of my questions.

Kenneth S.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

2 of 308

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They are a reputable company.

They are very professional and explained what they were going to do. They were also very efficient and hardworking. I was impressed.

Janice M.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

3 of 308

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very neat and clean. My yard was pristine after they completed the job, almost like they were never there. They also assist with financing, and their staff are very responsive. The sales representative, Craig, was great. I have used them for solar, painting, and a patio cover. The patio cover is laser perfect, and the water is channeled to the gutter, instead of pooling on the cover.

They are very good. Their workmanship is the best I've seen. They are the first company I call if I have a project. If they cannot do the work, they refer me to someone who can.

Jayden B.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

4 of 308

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did what they promised. They did it quickly and easily. There were no problems.

I liked that I had researched them and felt good about my initial inquiry with them. They seemed reasonably priced and like decent people to work with.

Lucinda D.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

5 of 308

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional and timely. My neighbor asked about them. We referred them to him and gave them their phone number.

We felt like we could trust them. They were courteous, had manners, and they were professional. They were very knowledgeable about what they were doing. They answered our questions and they were responsible.

Stacey E.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

6 of 308

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very knowledgeable and super helpful. I really enjoyed my experience.

They were on time, they kept everything neat and clean while they were working, and they cleaned up after themselves.

Ken M.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

7 of 308

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was pleased with the service, and they had good follow up.

Fast and efficient

Irene M.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

8 of 308

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did the work in the time that they were supposed to.

The workmanship

Earl O.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

9 of 308

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you are looking for a roof, call these folks first.

The time factor, they met every time frame. We have had several rains, and everything is up to par.

Daniel P.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

10 of 308

Quality 10
10 10
Loyalty Yes
CRITIQUE

They got the job done in good timing. They cleaned up after themselves and left everything looking good.

Just the way they lined everything out, they didn't have to come back to redo anything.

Karen R.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

11 of 308

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their name says it all.

I liked the fact that they got it done in a timely fashion. We had tried everywhere to get someone to do the work. One of their salespeople came by, scheduled someone to come out to do measurements, and then it got done. I just need some advice on taking care of the concrete, as we get snow here, and I have some places where I get ice.

Robert S.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

12 of 308

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use Quality First for any project that you need.

They did quality work.

Vickie S.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

13 of 308

Quality 10
10 10
Loyalty Yes
CRITIQUE

Overall, it has been favorable.

Very personable, and they seem to be very caring.

Hugh S.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

14 of 308

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good, and they are quick.

They put a roof on my house. It is raining, and it doesn't leak.

Jodie T.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

15 of 308

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them about it if they asked about it.

They made it easy to get exactly what we needed, and they were clear. They came out, did it quickly, and they cleaned up after themselves. They were great.

Guillermo V.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

16 of 308

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good. I like them. They are a good company.

Joseph, the sales guy, was really good.

Tien V.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

17 of 308

Quality 10
10 10
Loyalty Yes
CRITIQUE

Give them a try.

They got the job done, and they gave me a new roof.

Janet R.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

18 of 308

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've actually already recommended them to 3 friends and gave out their business cards. They were awesome.

They're knowledgeable.

Ellen R.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

19 of 308

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they're on time, they keep your house clean while they go through the process of tearing things down, and they're very polite. They also deliver good workmanship.

Workmanship, and the price was pretty good.

John F.

VERIFIED Quality First Home Improvement, Inc. CUSTOMER

20 of 308

Quality 10
10 10
Loyalty Yes
CRITIQUE

You can trust them, and they do an excellent job.

That they got the job done in a timely fashion, and it was done to my specifications.

Read All 308 Survey Responses at Ratings View