Diamond Certified Company Report

Carol Flynn, Inc.

Diamond Certified Company Report

Carol Flynn, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 399 VERIFIED CUSTOMERS i

David Y.

VERIFIED Carol Flynn, Inc. CUSTOMER

1 of 399

Quality 10
10 10
Loyalty Yes
CRITIQUE

They get the job done.

They were on time, and they fixed the problem. They were fast, in and out quickly, and they did it right.

Glenda .

VERIFIED Carol Flynn, Inc. CUSTOMER

2 of 399

Quality 10
10 10
Loyalty Yes
CRITIQUE

They know what they're doing, they're very nice, and you feel like you're getting good service from them.

I like that you can call them in an urgent situation, even on a major holiday, and they come out right away to fix the problem.

Allen L.

VERIFIED Carol Flynn, Inc. CUSTOMER

3 of 399

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they do a very good job and they are thorough in their work.

I like that they do a good job, they are thorough, and they stick to their written estimate. We have been using them for many years.

Read All 399 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Juan Sandoval, President

Carol Flynn, Inc. installs, maintains, repairs, and cleans all makes and models of furnaces, air conditioners, air ducts, and general heating and cooling equipment for residential and commercial clients throughout the Bay Area. According to President Juan Sandoval, the company’s high-quality heating and cooling products, coupled with superior service and low pricing, have made it one of the area’s leading HVAC (heating, ventilating and air conditioning) businesses.

Mr. Sandoval says Carol Flynn, Inc. has installed and repaired tens of thousands of furnaces, air conditioners, and HVAC equipment since opening for business more than 55 years ago. All its work is performed by North American Technician Excellence (NATE) certified technicians, who undergo continuous training to stay current on the industry’s technological advancements.

Carol Flynn, Inc. provides potential customers with a “Before You Buy” Information Guide, which contains heating and cooling facts and options designed to improve air comfort and save money. The company also offers free HVAC consultations, estimates, safety and energy efficiency inspections, and professional advice and recommendations.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Carol Flynn, Inc.

COMPANY CONTACT
Service AREA

The Bay Area

SERVICES PERFORMED

Service
Repair
Installation
Air Duct Cleaning
Furnace Installations
Air Conditioning
Sheet Metal Work

BRANDS Supported
  • Carrier

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Carol Flynn, Inc.

Carol Flynn, Inc. prides itself on using top-quality duct cleaning equipment.

Company Profile

Carol Flynn, Inc. installs, maintains, repairs, and cleans all makes and models of furnaces, air conditioners, air ducts, and general heating and cooling equipment for residential and commercial clients throughout the Bay Area. According to President Juan Sandoval, the company’s high-quality heating and cooling products, coupled with superior service and low pricing, have made it one of the area’s leading HVAC (heating, ventilating and air conditioning) businesses.

Mr. Sandoval says Carol Flynn, Inc. has installed and repaired tens of thousands of furnaces, air conditioners, and HVAC equipment since opening for business more than 55 years ago. All its work is performed by North American Technician Excellence (NATE) certified technicians, who undergo continuous training to stay current on the industry’s technological advancements.

Carol Flynn, Inc. provides potential customers with a “Before You Buy” Information Guide, which contains heating and cooling facts and options designed to improve air comfort and save money. The company also offers free HVAC consultations, estimates, safety and energy efficiency inspections, and professional advice and recommendations.

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Company Philosophy

"Our ultimate goal is to earn and maintain the lifetime association, satisfaction and appreciation of every customer we serve. Through our knowledge, expertise and experience, we want our customers to enjoy better health and comfort while saving money on their energy bills."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for HVAC companies that have earned the prestigious Diamond Certified award. For Carol Flynn, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: provide every client with a certifiable level of expert service. “We’re certified by the National Air Duct Cleaning Association, which is a leading authority in our industry, and all our technicians are NATE Certified, which means they’ve gone through rigorous training in order to meet high standards of excellence,” explains President Juan Sandoval. “By combining this level of professionalism with superior service and low pricing, we’re able to ensure our customers have the best possible experiences.”

Carol Flynn has been installing, maintaining, repairing, and cleaning all types of HVAC equipment for residential and commercial clients throughout the Bay Area since 1954. The company also offers free HVAC consultations, estimates, and safety and energy efficiency inspections, and it provides every potential customer with a “Before You Buy” information guide that contains heating and cooling options designed to improve indoor air comfort and save money.

Unlike less experienced HVAC companies that take a “one size fits all” approach to every type of heating, ventilating and air conditioning job in an effort to maximize their workload volume, Carol Flynn takes a detail-oriented approach that allows it to address each specific element of its clients’ projects. “Our attention to detail definitely sets us apart from other companies,” says Mr. Sandoval. “For example, instead of just cleaning a furnace’s ducts, we clean the entire furnace, which requires the disassembly and reassembly of numerous parts. Our technicians are certified to perform this type of work, so we’re able to offer an additional measure of thoroughness.”

Another distinguishing attribute of Carol Flynn is its state-of-the-art inspection and repair methodology, which includes using Carrier’s patented Aeroseal system to inspect, analyze and fix leaky air ducts. “This cutting-edge system enables us to perform accurate diagnostic inspection tests, generate reports and seal leaks internally without having to open walls, ceilings or floors,” explains Mr. Sandoval. “It’s just another way we strive to offer the highest quality services to our customers.”

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Industry Info

If you’re a homeowner, don’t underestimate the importance of clean, properly functioning air ducts. Furnace ductwork is a crucial yet often overlooked component of a home’s operation. When ducts are clean and in good working order, they promote efficient HVAC system operation, uniform distribution of warm or cool air throughout the home and optimal indoor air quality. In contrast, ducts that are dirty and leaky can have a diminishing effect on comfort, energy efficiency and air quality. To avoid these and other duct-related issues, it’s important to maintain your home’s ductwork with regular professional inspections and services.

Duct cleaning
Having your air ducts cleaned on a regular basis is a crucial aspect of home maintenance. Over time, dirt, pollen, mold, animal dander and other pollutants begin to accumulate on the insides of ductwork walls, which means every time you run your furnace or air conditioner, these pollutants can become airborne and get distributed throughout your home. While this is detrimental in any case, it can be an even more serious issue for those who suffer from allergies or asthma.

According to Juan Sandoval, president of Carol Flynn, Inc. in San Mateo, you should have your ductwork professionally cleaned every two to three years. “When you’re choosing a company to clean your air ducts, it’s important to find one that has the right equipment and expertise,” he says. “The effectiveness of duct cleaning depends on who performs it and what type of equipment they use. A high-quality company will use sophisticated equipment like HEPA vacuums to thoroughly remove dirt and pollutants, but a less experienced company might not provide that level of service, which can result in a very ineffective job.”

Duct inspection and repair
Over time, furnace ductwork can start to deteriorate, whether due to age or more active sources such as rodents. Since leaky ductwork can be a drain on energy efficiency, it’s important to have yours inspected periodically and, if needed, repaired or replaced.

The first step is a thorough inspection. Using negative pressure suction, an HVAC technician will be able to test for any gaps or apertures in the ductwork. If any are detected, the technician will suggest the best solution to remedy the problem. While in some cases this may entail simple repairs, in instances where the condition of ductwork is particularly poor, replacement may be necessary.

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Frequently Asked Questions

Q: Do you provide free estimates?

A: Yes. We’ll come to your property and inspect your ductwork and furnace at no cost. That way, there are no surprises for either party and we can give you an accurate estimate for the work that needs to be performed.

Q: How reliable is the HVAC equipment you offer?

A: Very reliable. Our product supplier, Carrier, has been in business for more than 100 years—they’re leaders in the industry in terms of quality and reliability, and they stand behind their products.

Q: Will you keep my house clean during the job?

A: Yes, we take every measure to protect our customers’ flooring, including putting down tarps and wearing booties. We’ll further minimize our impact on your home environment by sealing all fans so no dust or dirt escapes while we perform various procedures.

Q: Will you complete the work in a timely manner?

A: Absolutely. We take pride in completing every job on time and in a professional manner. When the work is done, we’ll review everything with you and answer any questions you have.

Q: What’s your approach to quality control?

A: We always double check the work of our service technicians, and we also have survey forms that customers can fill out to let us know how our technicians are doing in the field.

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SELECTED PHOTOS FROM Carol Flynn, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Juan Sandoval

Expert CONTRIBUTOR PROFILE
  • Juan Sandoval is a veteran of the HVAC industry and president of Carol Flynn, Inc., a Diamond Certified company since 2005. He can be reached at (650) 530-0965 or by email.

Juan Sandoval: True Potential

By James Florence, Diamond Certified Program Reporter

SAN MATEO — While he’s found success as the owner of a Bay Area HVAC company, Juan Sandoval may never have reached his true potential if it wasn’t for an insistent employer who pushed him beyond his comfort zone. “I started in this industry back in 1987,” he says. “I had applied for a job as an air duct cleaning technician with a local service company, but the owner wanted to put me in sales. I didn’t feel that I was salesman material, but he insisted, so I decided to give it a shot. As it turned out, I actually did very well at it.” A couple of years later, Juan went to work for another company called Carol Flynn, Inc., where he gradually worked his way up the ladder until he reached the uppermost rung.

Today, as president of Carol Flynn, Juan says his favorite part of his job is the simple satisfaction of improving people’s day-to-day lives. “I enjoy meeting new customers and helping them increase their comfort by providing heating and air conditioning systems that meet their needs.”

Born in Mexico, Juan was brought to the United States at the age of three and grew up in Redwood City. Today, as a resident of Antioch, he expresses his appreciation for life and work in the Bay Area. “I like the diversity we have here, with so many different nationalities in one place,” he affirms. “Also, the weather is great, and there are a lot of good opportunities for aspiring professionals.”

Outside of work, Juan devotes most of his time to being with his family, which consists of his wife, Catalina, their four children and two grandchildren. “I really enjoy my family,” he says. “We have a pool in our backyard, so during the summer our kids and grandkids come over a lot for swimming and barbequing.” Juan has even found a way to turn his favorite hobby of golf into a family activity. “My kids, my wife and I all play golf, so we regularly go out to the course and play together.”

In his life and career, Juan espouses the wisdom of a motto passed down by his grandfather. “My grandfather used to tell me, ‘If you help people get what they need, you’ll always have what you need,’” he recalls. “Over the years, I’ve found that this holds true. More often than not, if you do right by others and project positivity, you’re going to get positivity in return.”

When asked the first thing he’d do if he were to retire tomorrow, Juan says he’d tee off for an extended holiday. “I would probably start by playing a round of golf. Then, I’d go on vacation in Cabo San Lucas and just relax.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The San Francisco 49ers.

Q: What’s your favorite holiday?
A: Christmas—I like the lights, cheerful atmosphere and family time.

Q: What’s the best gift you’ve ever received?
A: My children.

Q: What’s your favorite local restaurant?
A: Mr. Teriyaki in Burlingame.

Q: What’s your favorite TV show?
A: “America’s Got Talent.”

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Expert articles
  • The Other Reason to Change Your Furnace Filter

    SAN MATEO — When people talk about the importance of changing furnace filters, the conversation usually revolves around air quality. Obviously this is a concern, as 85 percent of the air you breathe inside your home is first circulated through your HVAC system, but there’s another, less prominent reason to change your air filter on a regular basis.

    When an air filter gets inundated with dirt and dust, it restricts airflow to and from your HVAC system, which, if left unresolved, can result in a complete system shutdown. Additionally, a dirty filter requires your HVAC unit to expend more energy, which will increase your power bill and decrease the lifespan of your system. Considering the substantial cost of system repair and replacement, in conjunction with the aforementioned health consequences, it’s easy to see why regularly changing your furnace filter is a worthwhile investment.

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Expert video tip
  • Video: Replacing Your Air Filter

    Complete Video Transcription:

    SAN MATEO — Host, Sarah Rutan: In order to maximize both furnace performance and indoor air quality, it’s important to change your air filter on a regular basis. Today we’re in San Mateo with Diamond Certified Expert Contributor Juan Sandoval of Carol Flynn, Inc. to learn more.

    Diamond Certified Expert Contributor, Juan Sandoval: One of the best tips that I can give our customers is to change their filters on a regular basis simply because when filters get this dirty right here, it actually causes the system to shut down when it doesn’t get the proper airflow. And, it also causes the unit to use more energy and also break down. That’s why it’s very important to change these filters on a regular basis.

    Eighty-five percent of the air you breath circulates through the heating system and cooling system. When filters are clogged, the coils can ice up and shut down the system. And, that’s one of the reasons why we recommend them on a regular service call is to change the filters because if you don’t it causes your system to shut down.

    This is what your filter is supposed to look like when it’s nice and clean, and the airflow flows properly. When it gets this bad, it means that the filter hasn’t been changed in a while, and it also, like I said, causes it to use more energy and also possible break downs for you.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Carol Flynn, Inc. WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Carol Flynn, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 399 VERIFIED CUSTOMERS i
Carol Flynn, Inc. : Average 8.9 out of 10 based on 399 unique customer surveys of customer satisfaction.

David Y.

VERIFIED Carol Flynn, Inc. CUSTOMER

1 of 399

Quality 10
10 10
Loyalty Yes
CRITIQUE

They get the job done.

They were on time, and they fixed the problem. They were fast, in and out quickly, and they did it right.

Allen L.

VERIFIED Carol Flynn, Inc. CUSTOMER

2 of 399

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they do a very good job and they are thorough in their work.

I like that they do a good job, they are thorough, and they stick to their written estimate. We have been using them for many years.

Barbara L.

VERIFIED Carol Flynn, Inc. CUSTOMER

3 of 399

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very courteous on the telephone, they were reasonably priced, and they were reliable.

I liked that they did what I asked and what I expected of them and that there were no additional charges.

Glenda .

VERIFIED Carol Flynn, Inc. CUSTOMER

4 of 399

Quality 10
10 10
Loyalty Yes
CRITIQUE

They know what they're doing, they're very nice, and you feel like you're getting good service from them.

I like that you can call them in an urgent situation, even on a major holiday, and they come out right away to fix the problem.

Michele B.

VERIFIED Carol Flynn, Inc. CUSTOMER

5 of 399

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had a positive experience.

They responded quickly. They did a great job installing the furnace and in recommending the quality furnace needed for my home.

Bill Z.

VERIFIED Carol Flynn, Inc. CUSTOMER

6 of 399

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They were professional, courteous, and they seemed to know what they were doing.

Elijah G.

VERIFIED Carol Flynn, Inc. CUSTOMER

7 of 399

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have fair prices, and they do good quality work.

Their fair pricing and the good quality of work, they did everything fine.

Elizabeth C.

VERIFIED Carol Flynn, Inc. CUSTOMER

8 of 399

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say to hire them. They are very, very good. My mom used to use them a lot too.

One of the things that stood out to me was that they are very respectful, and that is a plus for me.

Michele B.

VERIFIED Carol Flynn, Inc. CUSTOMER

9 of 399

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like that they are Diamond Certified. I like that they are knowledgeable and quality.

I like that they are Diamond Certified. It makes me feel like I know what they are doing and can trust them. I also like that they are willing to drive to me in Santa Cruz County. I'm actually pretty happy with them.

Mel S.

VERIFIED Carol Flynn, Inc. CUSTOMER

10 of 399

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were prompt, and they did what they said they were going to do.

They were responsive.

Louis W.

VERIFIED Carol Flynn, Inc. CUSTOMER

11 of 399

Quality 10
10 10
Loyalty Yes
CRITIQUE

I know the owner personally, because when we started using them, he started as a technician. I like him. He is a very nice and personable person. You couldn't ask for anyone better than them.

So far, they have done a good job.

Paul L.

VERIFIED Carol Flynn, Inc. CUSTOMER

12 of 399

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think their response, and the team including the estimator they sent out were very professional. The estimator was on time. In fact, the last two meetings he was waiting there for me. I thought that was pretty good. I thought the estimate turnaround was quick. It was in my inbox before I got back to my computer.

I got them off the internet, so I wasn't sure how they were going to be, but I thought they were professional.

John S.

VERIFIED Carol Flynn, Inc. CUSTOMER

13 of 399

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them highly.

They did what they said they were going to do, and they were good to deal with overall.

Jerry L.

VERIFIED Carol Flynn, Inc. CUSTOMER

14 of 399

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are fast and efficient with their service, and actually, they were very clean and neat when they were doing their work.

The transaction was very simple, straightforward, and everything turned out okay.

James T.

VERIFIED Carol Flynn, Inc. CUSTOMER

15 of 399

Quality 10
10 10
Loyalty Yes
CRITIQUE

Well, they're okay.

They're okay.

Ed P.

VERIFIED Carol Flynn, Inc. CUSTOMER

16 of 399

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were efficient, on time, and very likeable.

I liked that they were trustworthy. Sometimes, you have to keep an eye on the repair people.

Verna W.

VERIFIED Carol Flynn, Inc. CUSTOMER

17 of 399

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very satisfied, and I'd recommend them. I've had the furnace in for about 7 years with no problems. They are very good about servicing and everything. I don't have any complaints to register against them.

I like the fact that they follow though and that every year they remind me that it's time for servicing. It's been very satisfactory.

John W.

VERIFIED Carol Flynn, Inc. CUSTOMER

18 of 399

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very dependable, very honest, and very efficient

The fact that they were very honest

Lucas R.

VERIFIED Carol Flynn, Inc. CUSTOMER

19 of 399

Quality 10
10 10
Loyalty Yes
CRITIQUE

If they are debating on where to go, I would recommend Carol Flynn. We've called them several times to come out to see what was going on, and sometimes, they'll do it at no charge.

Their rates are certainly reasonable.

George S.

VERIFIED Carol Flynn, Inc. CUSTOMER

20 of 399

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were knowledgeable and reliable.

I liked the people. I just had them put in a furnace and AC this year, and everything was fine.

Read All 399 Survey Responses at Ratings View