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Diamond Certified Company Report

Black Diamond Paver Stones & Landscape, Inc.

Diamond Certified Company Report

Black Diamond Paver Stones & Landscape, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 69 VERIFIED CUSTOMERS i

Jeff O.

VERIFIED Black Diamond Paver Stones & Landscape, Inc. CUSTOMER

1 of 69

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came highly recommended. They were very detailed oriented, and it was a great value. It looks great.

The project was very good. He kept me informed the whole way, and he also valued my input.

Larry D.

VERIFIED Black Diamond Paver Stones & Landscape, Inc. CUSTOMER

2 of 69

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell people to use them.

The thing I liked best was the project manager, David.

Tyler D.

VERIFIED Black Diamond Paver Stones & Landscape, Inc. CUSTOMER

3 of 69

Quality 10
10 10
Loyalty Yes
CRITIQUE

They delivered what was promised.

They were on time.

Read All 69 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Roger Van Alst, President & CEO

Black Diamond Paver Stones & Landscape, Inc. has been family-owned and operated since 2004 and has earned numerous prestigious industry certifications. The company’s technicians are experts in landscape and hardscape design & installation. “Whatever our customers need—from driveways, patios or retaining walls to outdoor kitchens, barbeques or fire pits—we can design and build a beautiful new dreamscape at the best quality and value,” says President Roger Van Alst.

Mr. Van Alst says Black Diamond Paver Stones & Landscape’s ability to help customers solidify their visions and build to their specifications has been a crucial aspect of the company’s success. “We provide a free basic design and estimate for our clients so they can truly understand the quality and value they are receiving for their investment. We’re confident in our ability to turn their dreamscapes into reality.”

Black Diamond Paver Stones & Landscape is fully licensed and insured while also offering some of the longest warranties in the business: a 27-year warranty on installation and a lifetime warranty on pavers. In addition, the company offers free demolition and removal with no payments and no interest for one full year (OAC). Black Diamond’s ultimate goal is to provide its clients with the highest quality products, service and warranties
at the best prices.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Black Diamond Paver Stones & Landscape, Inc.

COMPANY CONTACT
Service AREA

The Bay Area

SERVICES PERFORMED

Landscape Design & Installation
Pavers: Driveways, Patios & Pool Decks
Synthetic & Natural Lawns
Retaining & Decorative Walls
Pergolas, Fire Pits & Fireplaces
BBQ Islands & Outdoor Kitchens
Paver & Concrete Sealing & Cleaning

BRANDS Supported
  • Belgard

  • CalStone

  • Duralum

  • Pavestone

  • Global Syn-Turf

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Black Diamond Paver Stones & Landscape, Inc.

An expertly installed driveway with Belgard Urbana pavers in Bella with a charcoal border.

Company Profile

Black Diamond Paver Stones & Landscape, Inc. has been family-owned and operated since 2004 and has earned numerous prestigious industry certifications. The company’s technicians are experts in landscape and hardscape design & installation. “Whatever our customers need—from driveways, patios or retaining walls to outdoor kitchens, barbeques or fire pits—we can design and build a beautiful new dreamscape at the best quality and value,” says President Roger Van Alst.

Mr. Van Alst says Black Diamond Paver Stones & Landscape’s ability to help customers solidify their visions and build to their specifications has been a crucial aspect of the company’s success. “We provide a free basic design and estimate for our clients so they can truly understand the quality and value they are receiving for their investment. We’re confident in our ability to turn their dreamscapes into reality.”

Black Diamond Paver Stones & Landscape is fully licensed and insured while also offering some of the longest warranties in the business: a 27-year warranty on installation and a lifetime warranty on pavers. In addition, the company offers free demolition and removal with no payments and no interest for one full year (OAC). Black Diamond’s ultimate goal is to provide its clients with the highest quality products, service and warranties
at the best prices.

Read moreRead Less
Company Philosophy

"We want our clients to have positive experiences, so we always treat them with fairness and make sure they're satisfied with all aspects of our work. Our goal is to provide high-quality products that add class and value to our customers' homes at the most competitive prices possible."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for landscape contractors that have earned the prestigious Diamond Certified award. For Black Diamond Paver Stones & Landscape, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: focus as much on its process as it does on its products. “We do our best to make every project a pleasure for the client rather than a chore,” says President Roger Van Alst. “We understand that things can go wrong during the landscape construction process, so we make sure we’re always available to support our customers and help them navigate any complications that arise.”

Black Diamond Paver Stones & Landscape has been providing outdoor design and installation services for residential and commercial clients throughout Northern California since 2004. The company’s primary focus is creating exterior environments that feature everything from patios and retaining walls to outdoor kitchens and fire pits, but it’s also qualified to install synthetic and natural lawns, perform “Clean and Seal” on pavers and concrete, and more.

Unlike landscape contractors that lack the proper training and equipment and are forced to limit their services as a result, Black Diamond Paver Stones & Landscape takes a full-service approach to every job that includes both design and construction work. “Our design consultants stay involved throughout the course of each project and work with our foremen to make sure the client’s vision carries over to the final product,” explains Mr. Van Alst. “We’re able to provide our customers with the complete package, and they really appreciate that.”

Another distinguishing attribute of Black Diamond Paver Stones & Landscape is its highly skilled employees, all of whom have above-average expertise and hold various industry certifications. “We have more ICPI Certified technicians than any other company I’m aware of in the Bay Area,” says Mr. Van Alst. “We’re also members of the California Landscape Contractors Association (CLCA), so our employees are able to receive ongoing training on the latest products and techniques.”

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Industry Info

If you’re planning to install concrete on your property, consider the benefits of interlocking concrete pavers. When it comes to paved walkways, pool yards and other exterior installations, most homeowners want something that’s more aesthetically compelling than traditional concrete. One common alternative is stamped concrete—a product that’s patterned to resemble a brick or stone surface. However, another option that’s often overlooked is concrete pavers, which serve a similar function while avoiding common problems.

While stamped concrete offers a visually appealing alternative to concrete, it’s susceptible to many of the problems associated with traditional concrete. “Just like regular concrete, stamped concrete is inflexible, which means it’ll form cracks,” explains Roger Van Alst, president of Black Diamond Paver Stones & Landscape, Inc. in San Jose. “Also, if a section of concrete ever needs to be disturbed to gain access to a water main or sprinkler line, it’ll be very difficult to repair and won’t ever look the same again.”

In contrast, the flexible nature of concrete pavers eliminates these kinds of issues. Because it’s assembled piecemeal rather than installed as a solid slab, a paver installation isn’t prone to cracking like traditional concrete. Also, if access to plumbing beneath the surface is required, a section of pavers can be easily removed and replaced without causing any long-term damage to the installation’s aesthetics.

Some homeowners have reservations about concrete pavers because they have the potential for settlement due to the soft character of Northern California soil. However, as Mr. Van Alst explains, if pavers are installed correctly, this won’t be an issue. “To prevent settling, a contractor should remove the existing soil and replace it with an engineered base rock, which should then be compacted to a 98 percent proctor density to provide a solid surface for the pavers to be laid upon,” he says. “If soil conditions are really subpar, the contractor should lay a geotextile material below the base. This should be done for all driveway installations so the weight of vehicles doesn’t cause ruts to occur.”

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Frequently Asked Questions

Q: How long will it take to complete my project?

A: It depends on the type of work, but it usually takes two weeks for every 1,000 square feet of installation, whether that means pavers, landscapes, synthetic lawns or otherwise. If you want features like barbecue islands, fire pits or pergolas, that’ll take another one to two weeks.

Q: Do you offer free estimates?

A: Yes, we offer a free basic design and estimate on every project.

Q: Can you work with my landscape architect?

A: Yes, we’re happy to perform an estimate based on an outside design. We can also offer suggestions on ways the design could be enhanced or altered to lower costs.

Q: Do you provide maintenance services after the installation?

A: We’re not a maintenance company, so we don’t provide any ongoing services. Any service we provide after installation would be warranty-related.

Q: Do you charge extra for demolition?

A: No, demolition is included in our standard pricing. We offer free demolition on many projects because we recycle things like landscape materials and concrete.

Q: How can I keep my concrete pavers clean?

A: Every three years, you should have your pavers professionally cleaned and sealed to keep them looking their best.

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SELECTED PHOTOS FROM Black Diamond Paver Stones & Landscape, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Roger Van Alst

Expert CONTRIBUTOR PROFILE

Roger Van Alst: Paving a Road to Success

By James Florence, Diamond Certified Resource Reporter

SAN JOSE — After graduating from Stetson University with a marketing and business degree, Roger Van Alst began a career that would take him around the world and back again. “After a long time managing home improvement companies in both the United States and Australia, I decided it was time to have my own business and acquired Black Diamond Paver Stones & Landscape in 2004,” he says. “When I was devising my business model, I pulled together the best techniques and ideas I’d encountered from my past experience while disposing of those I didn’t care for. A decade later, Black Diamond has grown from a small mom-and-pop operation to a multimillion-dollar company.”

When asked what drew him to hardscapes over other aspects of home improvement, Roger says it was the unique opportunity to improve people’s lives by enhancing their outdoor environments. “In California, we’re able to use our outdoor living spaces nine months out of the year, so they’re basically an extension of the home. I find that transforming customers’ outdoor environments often enriches their lifestyles, so the impact of our work really goes beyond the physical product.”

Originally from New Jersey, Roger settled in the Bay Area in 2000 following a five-year stint living in Australia. Today, as a resident of San Jose (where he lives with his wife, Tiffany, and son, Samuel), Roger says he appreciates the diversity of the local landscape. “I love being in a location that’s close to the mountains, ocean and city. It’s pretty marvelous that you can be waterskiing one afternoon and snow skiing the next. San Jose is also a neat place to be in business because of all the industry and technology.”

Outside of work, Roger engages in a variety of active pastimes, including skiing and boating. “During the winter, I moonlight as a ski instructor at Squaw Valley, which is something I’ve been doing since high school,” he says. “My family and I also like to go boating and waterskiing at the California Delta.” In addition to these outdoor pursuits, Roger likes collecting antique model trains and vintage cars.

In regard to his professional career, Roger espouses the centrality of customer satisfaction. “One of our mottos is, ‘Never leave a customer behind,’” he explains. “To us, customer satisfaction is no joke, and it’s never OK for a customer to be disappointed with our work, regardless of the circumstances. We’ll spend as much time, money and energy as necessary to make sure the client is happy by the project’s end.”

When asked the first thing he’d do if he could retire tomorrow, Roger says he’d hit the slopes. “In addition to doing more skiing, I would do instructing on a full-time basis. I’d also like to start mentoring young entrepreneurs to help them succeed in their business endeavors.”

Ask Me Anything!

Q: Do you consider yourself a dog person or a cat person?
A: A cat person.

Q: What’s your favorite local restaurant?
A: Almaden Sushi in Almaden.

Q: What’s your favorite movie genre?
A: Action/adventure.

Q: Who’s your favorite actor?
A: Bruce Willis. My favorite film of his is “The Fifth Element.”

Q: Pancakes or waffles?
A: Pancakes.

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Expert articles
  • The Benefits of Polymeric Jointing Sand

    SAN JOSE — When installing a paving stone fixture, one option to consider is the application of polymeric jointing sand. Unlike regular jointing sand, this product is instilled with a glue-like substance that goes in dry but is activated by moisture, which causes it to harden and lock the sand in place.

    For some installations, polymeric jointing sand is essential, particularly those with wide gaps between stones that can result in undue movement. It’s also useful for poolside installations, where joint sand could potentially migrate into the pool. In addition to locking both the stones and sand in place, polymeric sand inhibits weed growth and keeps insects from tunneling up between the pavers.

    The only potential disadvantage of polymeric jointing sand is that it reduces the flexibility of the paving structure, making it more of a monolithic, solidified surface. Because of this, if shifting occurs (i.e. ground movement, expansion/contraction), cracks can form between the joints. Fortunately, these fissures can be easily repaired—simply apply more polymeric sand, which will reseal the cracks.

    Depending on the size and style of your paving fixture, you should expect to pay between $1.50 and $2 per square foot for the addition of polymeric jointing sand.

    Read moreRead less
  • How to Minimize Landscape Water Consumption

    SAN JOSE — Most people don’t realize that the average residential lawn consumes more water than the combined usage of the entire household. That’s why many Californians have decided to remove their thirsty lawns altogether and replace them with more water-wise options.

    One such option is having your natural lawn replaced with a synthetic one. Synthetic lawns have come a long way since the days of AstroTurf, with superior manufacturing that makes grass fibers almost indistinguishable from the real thing. In most cases, passersby have to come up and touch a lawn before they’re able to tell it’s synthetic.

    Another option is replacing your lawn with a drought-tolerant garden. By filling your yard with California native and drought-tolerant varieties (of which there’s a surprisingly wide and aesthetically pleasing assortment), you can substantially reduce its water consumption while retaining a wholly naturalistic environment. Also, many cities and counties now offer rebates to homeowners who remove their lawns, so check with your local municipal department to see what the requirements are. All in all, by replacing your thirsty lawn with a more drought-tolerant alternative, you can conserve water without diminishing the enjoyment of your outdoor living space.

    Read moreRead less
  • The Benefits of Paver Sealing

    SAN JOSE — Whether you have an older paving installation or are putting in a new one, it’s worthwhile to consider the benefits of having it professionally sealed. Since paving stones naturally fade over time, applying a sealer helps preserve their original pigment for a much longer duration, which adds value to your investment.

    When choosing a sealer, there are some options to consider. For example, most sealers are available with a joint sand stabilizing feature, which locks the joint sands in place to prevent weeds or ants from tunneling up through gaps between individual pavers. Also, sealers come in a variety of finish options. If you just want to maintain the original look of your pavers, a matte finish is a good choice, whereas an enhancing finish will enrich the pavers’ colors and give them a glossier sheen.

    A paver installation can be sealed in a day and will be ready to use again within one or two days. Generally, you should expect to pay a little over $1 per square foot to seal a new installation and up to $2 per square foot to reseal an old one (older installations need to be cleaned first). To keep your pavers looking their best, plan to have them professionally cleaned and re-sealed every three years.

    Read moreRead less
Expert video tip
  • Video: Benefits of Polymeric Sand

    Complete Video Transcription:

    SAN JOSE — Host, Sarah Rutan: When installing new pavers, one additional measureworth considering is the application of polymeric sand. Today we’re in San Jose with Diamond Certified Expert Contributor Roger Van Alst of Black Diamond Paver Stones & Landscape to learn more.

    Diamond Certified Expert Contributor, Roger Van Alst: At Black Diamond, we often get asked if polymeric sand would be a good idea for a new paving stone installation. Polymeric sand is essentially a sand that has a polymer added to it. That polymer is a bit like a glue in that it goes in dry, but then once the sand is moisten it will activate and hard. A bit like a grout might. Becomes a solid sand surface between the joints.

    Certain pavers, polymeric sand is essential. These paving stones have a gap that’s about a quarter inch wide and typical sand would migrate too much in that paving stone installation. So, the use of a polymeric sand will prevent that migration from occurring. It’s also useful to have polymeric sand around a pool deck where sand would otherwise potentially migrate into the pool. The polymeric sand will harden in between those joints and prevent it from moving.

    The benefits of polymeric sand are that it’s going to obviously lock the sand into place, it won’t migrate, there won’t be any weeds able to grow between the pavers, and no ants or insects will [00:01:08 infestate] in the joint to the pavers. One disadvantage is that the structure which was flexible is now a monolithic surface solidified with that sand.

    So, if there’s any shifting that occurs due to clay soils, expanding or contracting, or ground movement, ground shifts, then there can be a fissure that appears between the joints – essentially like a crack between the joints where the polymeric sand is separating from the paver. It is easily fixed by applying more sand, or scratching out that area and reapplying sand in those areas.

    Polymeric sand is about $1.50, a little bit plus or minus depending on the application, and the type of joint, and how much sand would be required per square foot. But, you should expect to pay somewhere between $1.50 and $2 a square foot for adding polymeric sand to your installation.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
  • Video: Benefits of Polymeric Sand

    Complete Video Transcription:

    SAN JOSE — Host, Sarah Rutan: When installing new pavers, one additional measureworth considering is the application of polymeric sand. Today we’re in San Jose with Diamond Certified Expert Contributor Roger Van Alst of Black Diamond Paver Stones & Landscape to learn more.

    Diamond Certified Expert Contributor, Roger Van Alst: At Black Diamond, we often get asked if polymeric sand would be a good idea for a new paving stone installation. Polymeric sand is essentially a sand that has a polymer added to it. That polymer is a bit like a glue in that it goes in dry, but then once the sand is moisten it will activate and hard. A bit like a grout might. Becomes a solid sand surface between the joints.

    Certain pavers, polymeric sand is essential. These paving stones have a gap that’s about a quarter inch wide and typical sand would migrate too much in that paving stone installation. So, the use of a polymeric sand will prevent that migration from occurring. It’s also useful to have polymeric sand around a pool deck where sand would otherwise potentially migrate into the pool. The polymeric sand will harden in between those joints and prevent it from moving.

    The benefits of polymeric sand are that it’s going to obviously lock the sand into place, it won’t migrate, there won’t be any weeds able to grow between the pavers, and no ants or insects will [00:01:08 infestate] in the joint to the pavers. One disadvantage is that the structure which was flexible is now a monolithic surface solidified with that sand.

    So, if there’s any shifting that occurs due to clay soils, expanding or contracting, or ground movement, ground shifts, then there can be a fissure that appears between the joints – essentially like a crack between the joints where the polymeric sand is separating from the paver. It is easily fixed by applying more sand, or scratching out that area and reapplying sand in those areas.

    Polymeric sand is about $1.50, a little bit plus or minus depending on the application, and the type of joint, and how much sand would be required per square foot. But, you should expect to pay somewhere between $1.50 and $2 a square foot for adding polymeric sand to your installation.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
  • Video: Benefits of Polymeric Sand

    Complete Video Transcription:

    SAN JOSE — Host, Sarah Rutan: When installing new pavers, one additional measureworth considering is the application of polymeric sand. Today we’re in San Jose with Diamond Certified Expert Contributor Roger Van Alst of Black Diamond Paver Stones & Landscape to learn more.

    Diamond Certified Expert Contributor, Roger Van Alst: At Black Diamond, we often get asked if polymeric sand would be a good idea for a new paving stone installation. Polymeric sand is essentially a sand that has a polymer added to it. That polymer is a bit like a glue in that it goes in dry, but then once the sand is moisten it will activate and hard. A bit like a grout might. Becomes a solid sand surface between the joints.

    Certain pavers, polymeric sand is essential. These paving stones have a gap that’s about a quarter inch wide and typical sand would migrate too much in that paving stone installation. So, the use of a polymeric sand will prevent that migration from occurring. It’s also useful to have polymeric sand around a pool deck where sand would otherwise potentially migrate into the pool. The polymeric sand will harden in between those joints and prevent it from moving.

    The benefits of polymeric sand are that it’s going to obviously lock the sand into place, it won’t migrate, there won’t be any weeds able to grow between the pavers, and no ants or insects will [00:01:08 infestate] in the joint to the pavers. One disadvantage is that the structure which was flexible is now a monolithic surface solidified with that sand.

    So, if there’s any shifting that occurs due to clay soils, expanding or contracting, or ground movement, ground shifts, then there can be a fissure that appears between the joints – essentially like a crack between the joints where the polymeric sand is separating from the paver. It is easily fixed by applying more sand, or scratching out that area and reapplying sand in those areas.

    Polymeric sand is about $1.50, a little bit plus or minus depending on the application, and the type of joint, and how much sand would be required per square foot. But, you should expect to pay somewhere between $1.50 and $2 a square foot for adding polymeric sand to your installation.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
Black Diamond Paver Stones & Landscape, Inc. WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Black Diamond Paver Stones & Landscape, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 69 VERIFIED CUSTOMERS i
Black Diamond Paver Stones & Landscape, Inc. : Average 9.0 out of 10 based on 69 unique customer surveys of customer satisfaction.

Jeff O.

VERIFIED Black Diamond Paver Stones & Landscape, Inc. CUSTOMER

1 of 69

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came highly recommended. They were very detailed oriented, and it was a great value. It looks great.

The project was very good. He kept me informed the whole way, and he also valued my input.

Larry D.

VERIFIED Black Diamond Paver Stones & Landscape, Inc. CUSTOMER

2 of 69

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell people to use them.

The thing I liked best was the project manager, David.

Tyler D.

VERIFIED Black Diamond Paver Stones & Landscape, Inc. CUSTOMER

3 of 69

Quality 10
10 10
Loyalty Yes
CRITIQUE

They delivered what was promised.

They were on time.

Robert L.

VERIFIED Black Diamond Paver Stones & Landscape, Inc. CUSTOMER

4 of 69

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell people to use them. Overall, they were very attentive to the job.

They made an effort to be punctual.

Hilda G.

VERIFIED Black Diamond Paver Stones & Landscape, Inc. CUSTOMER

5 of 69

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was a very positive experience. They did a great job, and I would recommend them.

The professionalism on the installation

Joel Z.

VERIFIED Black Diamond Paver Stones & Landscape, Inc. CUSTOMER

6 of 69

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did quality work, and they did it very quickly.

I had an excellent supervisor.

Kathy B.

VERIFIED Black Diamond Paver Stones & Landscape, Inc. CUSTOMER

7 of 69

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job, and I loved all of the people.

I really liked the foreman, Matt.

Loretta M.

VERIFIED Black Diamond Paver Stones & Landscape, Inc. CUSTOMER

8 of 69

Quality 10
10 10
Loyalty Yes
CRITIQUE

My driveway was hit by the 2001 & 2014 earthquakes, and I got an estimate from Black Diamond that was $2500.00 lower than anywhere else. The speed was fantastic. In three days, they had removed a redwood tree, and the paving was done.

Matt was wonderful. Anything I wanted or needed, Matt was there. The sign for Black Diamond is in my yard, and all of Matt's cards are gone. The other thing is that if anything else happens, the paving can be fixed instead of being replaced.

Simona L.

VERIFIED Black Diamond Paver Stones & Landscape, Inc. CUSTOMER

9 of 69

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very happy with their work. They did the work quickly, and the quality was great. Our project manager always followed up with us, and we really appreciated the customer service.

They were fast, they were clean, and it was quality work. Some of my neighbors backyards took months to complete.

Keith H.

VERIFIED Black Diamond Paver Stones & Landscape, Inc. CUSTOMER

10 of 69

Quality 10
10 10
Loyalty Yes
CRITIQUE

The did a great job on the design of the patio. I was really happy with the job and the customer service.

There was an issue, and they came back out. They came out to fix it without me having to call them. They really back up their work.

Marge C.

VERIFIED Black Diamond Paver Stones & Landscape, Inc. CUSTOMER

11 of 69

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very satisfied with the work that they did. The people on the job were very nice and respectful.

They left everything very neat.

Steve M.

VERIFIED Black Diamond Paver Stones & Landscape, Inc. CUSTOMER

12 of 69

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional.

I liked the estimator. He took a lot of interest in making sure everything was as it should be.

Lily T.

VERIFIED Black Diamond Paver Stones & Landscape, Inc. CUSTOMER

13 of 69

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very easy to work with. Our project manager, Jeff Miller, was wonderful. He understands how to treat the customer.

I would say working with Jeff, I have even referred Black Diamond to my sister-in-law.

Vicki N.

VERIFIED Black Diamond Paver Stones & Landscape, Inc. CUSTOMER

14 of 69

Quality 10
10 10
Loyalty Yes
CRITIQUE

We were very happy with the entire service. Our project manager, Rick Johnson, was wonderful. He provided a lot of input and ideas, and he didn't push us into something that we didn't need.

We appreciated the personal attention and communication.

Mike M.

VERIFIED Black Diamond Paver Stones & Landscape, Inc. CUSTOMER

15 of 69

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their design consultants are very professional and helpful. They bend over backwards to see the projects through completion.

The design consultants, and George was very personable. He was a man of his word, and he did everything he said he would do.

Chris M.

VERIFIED Black Diamond Paver Stones & Landscape, Inc. CUSTOMER

16 of 69

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked the people I worked with. Jesus and Marvin were the supervisors, and Kia was the designer.

I like that they are a large company, and they are dependable. If you have any problems, you can go back to them. They have a warranty.

Christina H.

VERIFIED Black Diamond Paver Stones & Landscape, Inc. CUSTOMER

17 of 69

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their customer service is outstanding, which is very important to have in such a field. They are on top of things.

They work within your budget. They did everything right. I have no complaints.

Deborah M.

VERIFIED Black Diamond Paver Stones & Landscape, Inc. CUSTOMER

18 of 69

Quality 10
10 10
Loyalty Yes
CRITIQUE

The quality of the product and the workmanship were very good.

They were very efficient, on schedule, and had great customer service. Eric addressed any questions we had right away.

Eleanor A.

VERIFIED Black Diamond Paver Stones & Landscape, Inc. CUSTOMER

19 of 69

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

Vicky Stevens, the project manager, was very good. From the moment she came to our house, she explained the plan. She summed up our needs, and she was able to create a plan that worked well with our budget.

Joan D.

VERIFIED Black Diamond Paver Stones & Landscape, Inc. CUSTOMER

20 of 69

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional, reliable, and completed the job really quickly. Everything went well.

Their performance, and they got the job done quickly.

Read All 69 Survey Responses at Ratings View