Diamond Certified Company Report

Johnson’s Insulation

Diamond Certified Company Report

Johnson’s Insulation

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 37 VERIFIED CUSTOMERS i

Juan C.

VERIFIED Johnson’s Insulation CUSTOMER

1 of 37

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely refer them.

Miquan was very helpful.

Dan W.

VERIFIED Johnson’s Insulation CUSTOMER

2 of 37

Quality 8
8 10
Loyalty Yes
CRITIQUE

They are nice guys.

Their customer service

Ethan V.

VERIFIED Johnson’s Insulation CUSTOMER

3 of 37

Quality 9
9 10
Loyalty Yes
CRITIQUE

It was really good. He made sure to check the area thoroughly before giving me the quote and the quote was competitive.

It was a one day job and they took care of it professionally.

Read All 37 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Johnson’s Insulation installs and replaces attic, crawl space, and wall insulation for residential, commercial, and industrial clients throughout the Greater Bay Area. In addition to handling every aspect of the insulation process (including removal), the company has the training and equipment to clean attics, perform home energy audits, manage crawl space moisture, and more.

Owner Miquan Johnson says Johnson’s Insulation’s ability to clearly communicate with its customers has been a key factor in its success. “Ultimately, the reason we’re on a jobsite is because the client requested our service, so we make sure to listen to their needs and provide them with the knowledge we’ve gained from years of professional experience. By combining that with excellent customer service, we’re able to ensure our clients have great experiences.”

Johnson’s Insulation is known for its troubleshooting capabilities, which Mr. Johnson says is important for ensuring consistently positive results. “We love going into a home or business and figuring out why there are temperature differences in certain rooms. By using tools like blower doors and thermal imaging cameras, we can pinpoint problem areas and provide immediate solutions.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Johnson’s Insulation

COMPANY CONTACT
Service AREA

Alameda County
Contra Costa County
Marin County
Napa County
San Francisco County
San Mateo County
Santa Clara County
Solano County
Sonoma County

SERVICES PERFORMED

Attic, Crawl Space & Wall Insulation
Attic Cleanup
Home Energy Audits
Crawl Space Moisture Management
Insulation Removal

BRANDS Supported
  • Knauf Insulation

  • Owens Corning

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Johnson’s Insulation

Company Profile

Johnson’s Insulation installs and replaces attic, crawl space, and wall insulation for residential, commercial, and industrial clients throughout the Greater Bay Area. In addition to handling every aspect of the insulation process (including removal), the company has the training and equipment to clean attics, perform home energy audits, manage crawl space moisture, and more.

Owner Miquan Johnson says Johnson’s Insulation’s ability to clearly communicate with its customers has been a key factor in its success. “Ultimately, the reason we’re on a jobsite is because the client requested our service, so we make sure to listen to their needs and provide them with the knowledge we’ve gained from years of professional experience. By combining that with excellent customer service, we’re able to ensure our clients have great experiences.”

Johnson’s Insulation is known for its troubleshooting capabilities, which Mr. Johnson says is important for ensuring consistently positive results. “We love going into a home or business and figuring out why there are temperature differences in certain rooms. By using tools like blower doors and thermal imaging cameras, we can pinpoint problem areas and provide immediate solutions.”

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Company Philosophy

“Our number one goal is to meet the demands of our clients, and by providing them with a consistent, reliable process, we’re able to accomplish that. We utilize our expertise to make home and business upgrades that allow each customer to enjoy their life in good health.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for attic and crawl space cleaning companies that have earned the prestigious Diamond Certified award. For Johnson’s Insulation, keeping clients happy is just another aspect of its family-oriented approach to doing business. “The fact that my family’s name is in the company name tells you everything you need to know,” says owner Miquan Johnson. “Our reputation is everything, so we uphold it with quality work and satisfied customers.”

Johnson’s Insulation has been installing and replacing attic, crawl space, and wall insulation for residential, commercial, and industrial clients throughout the Greater Bay Area since 2017. The company has the in-house capabilities to handle every aspect of the insulation process (including removal), and it’s also qualified to clean attics, manage crawl space moisture, perform home energy audits, and more.

Unlike less experienced insulation companies that offer a limited scope of expertise, Johnson’s Insulation brings a well-rounded knowledge base to the table. “I did general construction and electrical work before focusing on insulation,” explains Mr. Johnson. “My knowledge and experience enable me to assess the big picture and address all aspects of energy efficiency. After all, it doesn’t make sense to upgrade your insulation if there are other energy-related issues that are being overlooked.”

Another distinguishing attribute of Johnson’s Insulation is its uncompromising stance on quality control. “Quality control is fundamental for the work that we do,” affirms Mr. Johnson. “We send an experienced project manager to oversee every job and make sure proper protocol is being followed, and we also take pictures throughout the process for documentation purposes. At the end of the job, we have the customer fill out a form to give us feedback on how we did and how we might improve.”

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Industry Info

When having your home’s insulation replaced, make sure your contractor addresses the big picture.

Replacing the insulation in your home may seem like a relatively simple project, but Miquan Johnson, owner of Johnson’s Insulation in Oakland, says there’s a lot more to the process than most people realize. “You don’t just swap out the insulation and call it day. For example, you have to make sure the bathroom exhaust fans are vented correctly and there’s proper roof ventilation, because once those two mix, it’s going to cause mold and mildew almost immediately.”

Mr. Johnson says it’s also important for contractors to perform tests at the end of the job to verify safety. “After air-sealing a home, a contractor is required to do a carbon monoxide safety test. Air-sealing a home often requires systems in the home to work harder, and if they aren’t venting properly, it can create a risk of carbon monoxide exposure in the home.”

Before having energy efficiency upgrades performed, Mr. Johnson recommends getting a home energy audit to find out how much energy loss is occurring and where it’s located. “It doesn’t make sense to upgrade your insulation and ignore other energy-related issues,” he says. “A home energy audit is a great way to highlight hidden problems and make sure all aspects of energy efficiency get addressed.”

One common test performed during a home energy audit is called a blower door test, which measures the home’s airtightness. The blower door fan is sealed into an exterior doorway while all other exterior doors and windows are closed. When the fan is turned on, it depressurizes the home and forces air through any holes and penetrations. This allows the home energy auditor to measure the home’s airtightness and identify substantial sources of energy loss.

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Frequently Asked Questions

Q: What type of insulation should I install in my home?
A: It mostly depends on the application and whether the area is finished. With finished walls, for example, we always go with a clean, loose fill insulation. With an unfinished attic, on the other hand, a batt insulation or liquid foam would be more appropriate.

Q: How soon can you start my project?
A: Typically, we can provide an assessment the day after your initial call and then schedule the job for three to four days later.

Q: Are your products environment-friendly?
A: Yes, the insulation we install is eco-friendly. It’s actually called ‘EcoBatt’ insulation for that reason.

Q: What does it mean that you’re certified by the Building Performance Institute?
A: In order to become a BPI Certified Building Analyst Professional, our owner, Miquan Johnson, had to pass a rigorous field exam to verify his knowledge of insulation and home energy efficiency. Additionally, he’s expected to perform all work using industry-standard protocols to protect our customers from fire or air quality hazards. Basically, the certification sets a high bar for our industry knowledge and performance.

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SELECTED PHOTOS FROM Johnson’s Insulation

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Johnson’s Insulation WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Johnson’s Insulation
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 37 VERIFIED CUSTOMERS i

Juan C.

VERIFIED Johnson’s Insulation CUSTOMER

1 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

I would definitely refer them.

Miquan was very helpful.

Carolina

VERIFIED Johnson’s Insulation CUSTOMER

2 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

That we didn't have any problems

They were professional and they got the job done. They were reasonable with their prices.

Ron

VERIFIED Johnson’s Insulation CUSTOMER

3 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

It was very good.

They got it done when they said they would and it was fast. They just did it.

Eva B.

VERIFIED Johnson’s Insulation CUSTOMER

4 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

They were polite, fast and efficient.

Their pricing

Mac S.

VERIFIED Johnson’s Insulation CUSTOMER

5 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

Competitively priced and helpful

They were fast and reasonably priced. They also installed some covers on the grates in my garage to prevent rodents from coming in even though I did not ask them to do that.

Tony H.

VERIFIED Johnson’s Insulation CUSTOMER

6 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

It was great and I would use them again.

They were easy to communicate with and they did a good job.

Hector A.

VERIFIED Johnson’s Insulation CUSTOMER

7 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

He has a good service. He is fast and professional.

They responded quickly and they offered good service.

Phyllis M.

VERIFIED Johnson’s Insulation CUSTOMER

8 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

He was very professional. He put booties on over his shoes and he was careful about going upstairs. He showed me pictures that he took with his tablet and was able to show me what I could not see myself. He did a very good job.

I just felt he was very thorough and professional.

Veronica N.

VERIFIED Johnson’s Insulation CUSTOMER

9 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

They were prompt, efficient, knowledgeable and courteous.

I think their professionalism, they put me at ease as they knew what they were doing.

Micheal M.

VERIFIED Johnson’s Insulation CUSTOMER

10 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

They are prompt and on time. They did exactly what they said they would do and they did a complete insulation in my home, including the holes and walls. He did the attic and underneath the flooring.

I think his personality, as it is tremendous. He is really dedicated to serving his customers and he got back to me right away on the phone. He was fairly priced and I liked him right away. He was willing to leave the Bay Area. I received three bids and he was by far the cheapest. I would highly recommend him and I don't care if you use my name.

Sofia C.

VERIFIED Johnson’s Insulation CUSTOMER

11 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

I would tell them that if they need an insulation job, they are the people to contact.

They were very detailed and thorough in explaining what they needed to do. The clean up was very good and the job was very well done.

Dilara V.

VERIFIED Johnson’s Insulation CUSTOMER

12 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

Quick, efficient, and great

They were efficient, great, and professional.

Jessica P.

VERIFIED Johnson’s Insulation CUSTOMER

13 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

To hire them, they are perfect.

Everything was done in a timely manner, and if someone was running late, they would let me know.

Sean V.

VERIFIED Johnson’s Insulation CUSTOMER

14 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

They were very hardworking and affordable.

The speed, price, and they were good to interact with.

Genevieve K.

VERIFIED Johnson’s Insulation CUSTOMER

15 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

I think the biggest thing that I found helpful is that he was the only one that actually walked up into the attic and crawled inside to give me an accurate quote. He was in every nook and cranny. He gave accurate measurements and he pointed out where rodents could get in.

Just the ease of it, I was able to do a quick payment plan. He came out within an hour and a half of me initially reaching out to him.

Elisha P.

VERIFIED Johnson’s Insulation CUSTOMER

16 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

They were great. I would hire them if you need insulation. They were very professional, courteous and timely. They did an excellent job.

They were just friendly, professional, knowledgeable and reasonably priced.

Tiffany V.

VERIFIED Johnson’s Insulation CUSTOMER

17 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

It was great. They did a good job.

Miquan was straightforward and explained everything. He helped me get discounts and he was great.

Clara W.

VERIFIED Johnson’s Insulation CUSTOMER

18 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

They are very professional and helpful. They have a very good price and the end result is amazing.

The finished result was good.

Deandra W.

VERIFIED Johnson’s Insulation CUSTOMER

19 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

They were timely, professional and thorough.

They were highly responsive.

Kristen M.

VERIFIED Johnson’s Insulation CUSTOMER

20 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

I already have referred a friend to use their services.

Miquan was very professional and understanding. He explained things well.

Read All 37 Survey Responses at Ratings View

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