The Pool Doctor

Diamond Certified Company Report
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The Pool Doctor
491 SURVEYS
22 CONSECUTIVE YEARS
SINCE APRIL 2005
CERT 671

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491
Verified Customers
Surveyed
Customer Loyalty
Customer Satisfaction
Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

Company Report Menu

  • Survey Responses (reviews)
  • Diamond Certified Video Player
  • Researched Articles & Profile
  • Capabilities
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  • Expert Contributor Advice & Tips
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Diamond Certified Company Report SUMMARY UPDATE April 2026

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The Pool Doctor

Rated Highest in Quality and Helpful Expertise for 22 Consecutive Years.

location
5075 Appian Way, El Sobrante, CA 94803

Quick Summary

  • Diamond Certified since 2005
  • Services and repairs pools and spas for residential and commercial clients in Alameda, Contra Costa, and Solano Counties
  • ENERGY STAR® Retailer
  • Family-owned and operated

Top News Updated

COMPANY MILESTONES

The Pool Doctor is celebrating its 70th anniversary in 2026.

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INDUSTRY DEVELOPMENT

Several Pool Doctor team members recently attended the Western Pool and Spa Show, an annual conference in Long Beach that brings together contractors, service technicians, manufacturers, and suppliers to learn about new products and attend training classes.

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Top Survey Responses

From a recent Diamond Certified Survey Response: “They’re informative and patient, especially with new [spa] owners. They’re friendly, they provide fantastic service and I would definitely recommend them.”

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From a recent Diamond Certified Survey Response: “Not all pool services are equal, but with The Pool Doctor, both the company and technicians are excellent. I have complete confidence in the person who services my pool, and the administrative side is just as professional and easy to work with.”

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In the Community

The Pool Doctor recently attended the 2026 Bagna Cauda dinner, an annual event that honors official sponsors of the West County Salesian Youth Club in Richmond.

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The Pool Doctor
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The Pool Doctor

Swimming Pool & Spa & Services & Supplies
|
Alameda  Contra Costa  Solano Counties
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22 CONSECUTIVE YEARS

Diamond Certified Researched Articles on The Pool Doctor

researched article

The Pool Doctor’s staff has more than 120 years of combined experience.

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The Pool Doctor has been servicing and repairing Bay Area pools and spas since 1956. The company provides full maintenance and upkeep, including cleaning, consultation and chemical treatment. Each pool is visited on a schedule that’s customized to meet the client’s needs.

Owners Gary and Kelly Heath are dedicated to keeping The Pool Doctor’s long-standing reputation intact by providing the highest level of customer service and satisfaction in the pool and spa service industry. This commitment to excellence is shared by the company’s staff, which has more than 120 years of combined experience. The Heaths provide continuous training throughout the year on new products and best practices to make sure their staff members and repair technicians continue to be the most knowledgeable in the field.

The Pool Doctor specializes in pool and spa automation and integration services, including automated chemical control, new iPhone applications and energy-efficient equipment that can reduce pool energy costs by up to 90 percent. As a licensed contractor, the company also offers VGB compliance and provides underwater repairs by utilizing a team of Scuba Schools International (SSI) Certified divers.

Diamond Certified Researched Capabilities on The Pool Doctor

Service Area

serving area
Alameda County
Contra Costa County
Solano County
Serving Alameda, Contra Costa and Solano Counties, Including Vallejo, Benicia, Berkeley, Oakland, Montclair, Piedmont, Alameda, Danville, San Ramon, Alamo, Pinole, Hercules, Blackhawk, Pleasant Hill, Lafayette, Orinda, Moraga, Kensington, El Cerrito and Albany

Main Services

Swimming Pool & Spa, Services & Supplies
  • Pool Accessories
  • Pool Cleaning
  • Pool Filters
  • Pool Heaters
  • Pool Leak Detection
  • Pool Liner Replacement
  • Pool Maintenance
  • Pool Plastering
  • Pool Repair
  • Pool Supplies
  • Pool Water Delivery
  • Pool Water Testing

Additional Services

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Company Info

Hours
Mon
08:00 am - 04:30 pm
Tue
08:00 am - 04:30 pm
Wed
08:00 am - 04:30 pm
Thu
08:00 am - 04:30 pm
Fri
08:00 am - 04:30 pm
Sat
Closed
Sun
Closed
Closed
Contact
The Pool Doctor

Capabilities Table

Company Name
The Pool Doctor
Managers
Gary and Kelly Heath, Owners
Years in Industry
120+ (Combined)
# of Employees
14
License
973365
Founded
1956
Payment Accepted
american express,
discover,
mastercard,
visa

Key Factors

Select Photos From The Pool Doctor

1 of 12Diver in a pool wearing a snorkel mask and wetsuit, holding a tool, surrounded by clear blue water.
Its team of SSI-certified divers performs underwater repairs.
Picture of Its team of SSI-certified divers performs underwater repairs. - The Pool Doctor
Picture of The Pool Doctor's staff has well over 100 years of combined experience. - The Pool Doctor
Picture of The company supplies a variety of pool products and accessories. - The Pool Doctor
Picture of The Pool Doctor offers pool maintenance and repair services. - The Pool Doctor
Picture of The Pool Doctor also installs energy-efficient pool and spa equipment. - The Pool Doctor
Picture of The Pool Doctor has been serving the Bay Area since 1956. - The Pool Doctor

Diamond Certified Expert Contributor Advice & Tips

Gary Heath is a veteran of the swimming pool and spa industry and owner of The Pool Doctor, a Diamond Certified company. He can be reached at (510) 223-7537 or by email.

Gary Heath is a veteran of the swimming pool and spa industry and owner of The Pool Doctor, a Diamond Certified company. He can be reached at (510) 223-7537 or by email.

Gary Heath: Diving Into a New Business

By James Florence, GUEST CONTRIBUTOR

EL SOBRANTE — Gary Heath was selling construction and mining equipment when the Great Recession hit in the late 2000s. “It was my fourth time going through a major building dip, and I realized I didn’t want to keep working in a sector that was going up or down 80 percent every few years,” he says. Gary decided to step away from the rollercoaster of heavy equipment sales and started searching for a service-oriented company to purchas...

Read Full Article - Gary Heath: Diving Into a New Business

The Pool Doctor Website and External Feeds

Website

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FAQs
By The Pool Doctor

The Pool Doctor Ratings and Survey Responses (reviews)

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The Pool Doctor
491 SURVEYS
  • 4.7
  • star image
  • star image
  • star image
  • star image
  • star image
22 CONSECUTIVE YEARS
SINCE APRIL 2005
CERT 671

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance
The Pool Doctor

Based in El Sobrante, CA

4.7 avg. star score from 491 Verified Customer Phone Survey Responses

(Reviews: Scroll down to read them.)

Our surveys of only verified real customers produce the country’s most accurate ratings of local companies. The Pool Doctor scored Highest in Quality and Helpful Expertise and passed the credential-based checks to earn Diamond Certified.

A Star Equivalent Score is calculated for each verified customer rating by weighting the 1–10 Quality score, the YES/NO Loyalty (intent to return) score and the YES/NO Helpful Expertise score. If Helpful Expertise wasn’t surveyed or didn’t apply, it’s simply not shown.