Diamond Certified Company Report

PremierGarage

Diamond Certified Company Report

PremierGarage

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 275 VERIFIED CUSTOMERS i

Akshay S.

VERIFIED PremierGarage CUSTOMER

1 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked the professionalism and the efficiency of it. It didn't take too long for me to get all of the details that I needed and it was pretty straightforward.

I like the quality of the product. It's been more than a year since we've been using it. It was very hassle-free and they were flexible with scheduling appointments. Overall, I'm satisfied with the work.

Angela W.

VERIFIED PremierGarage CUSTOMER

2 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. I think they have a quality product and really friendly service.

I like their product, they're reliable, and they follow through.

Arun V.

VERIFIED PremierGarage CUSTOMER

3 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their quality of detail is very good.

I liked the finished product.

Read All 275 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Nick Granato, Owner

PremierGarage installs floor coatings, custom cabinets and organizers, and provides other storage solutions for Bay Area clients’ garages. The company uses high-quality materials and installation techniques and offers free, in-home consultations and estimates.

Owned by the three-man team of Veny Pirochta, Scott McWhirter and Nick Granato, PremierGarage combines the buying power of a national company with the personal service of a locally owned store. Its owners pride themselves on being very hands-on and personally involved with each project. They communicate with customers and crews to ensure expectations, schedules and budgets are being met, and they’re immediately accessible should questions or problems arise.

A garage is more than a place to park a car, says Mr. Granato. Whether customers want to craft a workshop, create a hobby area, add a game room or just streamline a storage solution, PremierGarage can help. The company also offers what it calls a “Premier Difference,” which guarantees best-in-class products and services at every stage of a garage project.

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON PremierGarage

Locations

Santa Clara County
Alameda County
Contra Costa County
San Mateo County

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SERVICES PERFORMED

Garage Cabinets & Storage Systems
Garage Floor Coatings
Garage Overhead Racks
Closet & Home Organizational Systems Installation
Work Bench Areas

DIAMOND CERTIFIED RESEARCHED ARTICLES ON PremierGarage

PremierGarage works on all types of garage storage projects.

Company Profile

PremierGarage installs floor coatings, custom cabinets and organizers, and provides other storage solutions for Bay Area clients’ garages. The company uses high-quality materials and installation techniques and offers free, in-home consultations and estimates.

Owned by the three-man team of Veny Pirochta, Scott McWhirter and Nick Granato, PremierGarage combines the buying power of a national company with the personal service of a locally owned store. Its owners pride themselves on being very hands-on and personally involved with each project. They communicate with customers and crews to ensure expectations, schedules and budgets are being met, and they’re immediately accessible should questions or problems arise.

A garage is more than a place to park a car, says Mr. Granato. Whether customers want to craft a workshop, create a hobby area, add a game room or just streamline a storage solution, PremierGarage can help. The company also offers what it calls a “Premier Difference,” which guarantees best-in-class products and services at every stage of a garage project.

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Company Philosophy

"Our mission is to give all our customers a ‘premier' experience. The purpose of our company is to improve the lifestyles of our clients–that means paying attention to detail and getting all the little things right, not just the big ones."

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Comparative Summary

According to co-owner Nick Granato, PremierGarage is a “personal touch” business. Customers have an open and direct channel to the top of the company, he says, because the owners (Mr. Granato, Veny Pirochta and Scott McWhirter) involve themselves intimately with every project. “We consult with our crews in advance and in person, making sure everyone is prepared for the work ahead,” says Mr. Granato. “We maintain close lines of communication to keep the work on budget and moving at pace. And we’re always accessible should a question or problem arise.”

PremierGarage installs floor coatings, custom cabinets and organizers, and provides other home improvement solutions for clients’ garages. It uses the highest quality materials and installation techniques available on the market. According to Mr. Granato, the company’s emphasis on quality, combined with its competitive pricing, make it the undisputed best value in the industry.

Mr. Granato considers his employees “a huge asset.” Not only do they do outstanding work, he says, they do it with a positive attitude. Countless surveys–distributed to customers following every job–pay compliments to the work crews.

The Foster City-based company offers what it calls a “Premier Difference,” which guarantees best-in-class products and services at every stage of a garage project, including:

Free in-home consultation
“Our experienced consultants will come to your home, bring samples, determine your needs, and present the most attractive and functional options,” says Mr. Granato.

Personalized review of needs and goals
“Our consultants are ready to listen, ask questions and assess your needs,” says Mr. Granato. “The only limit is your sense of style, sensibility and imagination.”

Complete garage inspection
PremierGarage’s consultants take all required measurements and inspect floors, walls and ceilings.

Developing the design
“Your consultant develops a professional, personalized, on-site design,” says Mr. Granato. “We even create a printed, 3-D drawing that renders wall-by-wall elevation.”

Quality craftsmanship
Once you’ve approved the design, a copy of the work order is provided to PremierGarage’s production department. Cabinets are built according to clients’ personalized designs, and proper floor coating materials are selected. “Our installation crews are highly trained and will provide a unique experience you won’t forget,” says Mr. Granato.

Project management
Consultants follow the job at every step. “We’re confident you’ll be impressed with the professionalism of our entire team,” says Mr. Granato.

Accessories for every need
Ask your consultant about options for your bikes, sports equipment, garden tools, arts, crafts, and hobbies.

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Industry Info

Measure a company by its response to mistakes, not by the mistakes themselves. That’s the mark of a great company, says Mark Granato, co-owner of PremierGarage in Foster City. “All companies make mistakes,” he says. “The question is, do they take care of them right away or do they drag them out?” Look for companies that are committed to returning phone calls. Ask if they have a policy for dealing with dissatisfied customers.

Doing your homework is another good rule to follow when selecting a garage improvement company. How long has the company been in business? How many installations has it done? What kind of warranties does it offer? Are the warranties in writing? Look closely at the warranties of competing companies, and make sure the terms are comparable.

Once you’ve narrowed down your selection of contractors, look into their reputations. Needless to say, they should have a contractor’s license. But they should also be able to provide endorsements from previous customers—and those customers should be willing to talk to you. Most satisfied customers are eager to spread the word, says Mr. Granato, so be sure and ask for referrals.

If the company does garage flooring, Mr. Granato recommends you ask about curing time—in other words, how long until you can go into your garage? Also, make sure the flooring has low volatile organic compound (VOC) content. VOCs release vapors that, while not acutely toxic, usually have chronic effects.

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Frequently Asked Questions

Q: Why should I get my floor coated?

A: Our proprietary, state-of-the-art hybrid polymer floor coating will turn your garage floor into an attractive surface area that’s easy to clean and maintain. Imagine turning your garage into another room and making it an extension of your home. You’ll be able to enjoy your garage in many new ways, using it for parties, games, arts and crafts, and so forth.

Q: How long does it take to coat a floor?

A: Our crews have an extensive preparation process, which includes grinding the floor and filling cracks or chip marks before applying the coating. Typically, we’ll do the floor over two days and then let it cure for 24 hours. Your garage will then be ready for full use.

Q: What’s the benefit of a chip floor versus a solid coating?

A: A chip floor provides added protection and better slip resistant properties. It’ll also help camouflage any imperfections in the floor and hide soil much better, reducing cleaning frequency.

Q: What’s the best time of year to get my floors coated?

A: Our products are applied year round and are not affected by changes in temperature or weather. Our crews work rain or shine.

Q: Can you apply your product in other areas?

A: Yes, our products have been used in basements, utility rooms, laundry rooms, bathrooms, and kitchens.

Q: What are your cabinets made of?

A: PremierGarage cabinets are finely crafted from industrial grade, thermal-fused melamine, so they can withstand extreme temperature changes and heavy loads without cracking or buckling. The cabinets are finished with melamine, both inside and outside, for durability and easy cleaning. All our cabinets come with full-interlocking backs, heavy duty, fully-concealed hinges, and one-inch thick shelving to prevent bowing.

Q: How do you install cabinets?

A: Our crews provide off-the-floor mounting. They’ll install the cabinets directly into the studs, which provides extra strength. This also helps keep insects and rodents out of the cabinets and makes cleaning the garage floor easy, because you don’t have to worry about moisture coming into contact with the cabinets.

Q: How long does it take to install cabinets?

A: Prior to installation, your cabinets will be built in our warehouse based on the design agreed upon between you and your consultant. Our crews will deliver the cabinets to your home and install them. Then they’ll install all doors and shelves and clean them. A typical installation can be completed within one day.

Q: What sizes of cabinets do you offer?

A: Although we do provide standard size cabinets, we also handle custom sizes, so we can combine the best of both to provide you with a design that’s unique to your garage and will best fit your needs and style.

Q: Why should I select PremierGarage?

A: For more than 10 years, we’ve been combining practical design and extraordinary style with extensive product offerings. Our design team is very experienced and truly understands how to provide clients with the best solutions. Our experience, customer service and design experience is well-known and second to none. We applied more than 8 million square feet of concrete coatings and completed more than 12,000 garage installations in 2009 alone.

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SELECTED PHOTOS FROM PremierGarage

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Nick Granato

Expert CONTRIBUTOR PROFILE
  • Nick Granato is owner of PremierGarage, a Diamond Certified company. He can be reached at (877) 735-8517 or by email.

Nick Granato: In the Garage

By James Florence, Diamond Certified Resource Reporter

FOSTER CITY — When Nick Granato set out to find a new business opportunity, the last place he expected to end up was in the garage. “I’m a former Chief Operations Officer for COIT, a company that specializes in carpet and upholstery cleaning,” he recaps. “While working there, I became friends with Benny and John, who also worked for the company. Over time, we grew tired of working for a big corporation and wanted to do our own thing, so we began looking for opportunities in the home services industry. Along the way, we discovered PremierGarage and were impressed with their products, services, and marketing philosophy. The custom garage business seemed like an up-and-coming industry, so we decided to give it a shot. In 2006, we opened the Bay Area franchise of PremierGarage and we’re still going strong today.”

Today, Nick says his favorite part of his job is being out and about. “I enjoy getting out and meeting new people. My main role at the company is doing in-person consultations, so I spend most of my day visiting customers’ homes and assessing their garage storage needs. Of course, I also enjoy the before-and-after effect of revamping a customer’s garage.”

Originally from Toronto, Canada, Nick resides today in Burlingame, where he’s lived for more than 20 years. Outside of work, his favorite activity is spending time with his family. “I have three kids and three grandkids, and I love spending as much time as I can with them. We all live within 10 or 15 minutes of each other, so I get to attend my grandkids’ sports events and other family activities.”

In his life and career, Nick espouses the importance of putting forth your best effort. “Do the best you can, every single day,” he advises. “I always tell my kids and my grandkids, ‘Whatever you’re doing, if you can walk away knowing you did your best, you’ll never have regrets. Things won’t always go your way and you won’t always win—the only thing you can control is how you deal with it. As long as you give 100 percent, you can be proud and satisfied in the end.’”

Ask Me Anything!

Q: What’s your favorite movie?
A: I have a few, including “The Godfather,” “Bullet,” “Dirty Harry” and “Top Gun.”

Q: If you could travel anywhere in the world, where would you go?
A: Either France or Spain.

Q: Music or talk radio?
A: Music.

Q: What kind of music do you like?
A: I enjoy a wide range of music, from R&B to rock to classical.

Q: What’s your favorite snack?
A: Any kind of fruit.

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Expert articles
  • Tips for Installing Garage Storage Cabinets

    FOSTER CITY — When it comes to installing storage cabinets in a garage, proper planning is crucial to ensure an optimal final result. Here are a few installation tips to consider:

    Anticipate usage. Before installing your new cabinets, think ahead about how you’re going to use them. This will help you determine the ideal height, width and depth for accommodating your sports equipment, garden tools, holiday decorations, and other items.

    Install above floor level. Raised garage storage cabinets offer a couple of practical benefits. First, since they’re above the floor, it’s less easy for insects and rodents to get into them. Second, if your water heater and/or washing machine is located in the garage, raised cabinets will avoid water damage if a major leak occurs.

    Get extra support. Since it’s common to store heavy items in the garage, consider opting for sturdy, 1-inch thick shelving in your cabinets. This will ensure there’s enough support for your heavy items and maintain your cabinets’ long-term durability.

    Invest in performance-enhancing features. Even minor features can make a major difference in the functional performance of your cabinets. For example, soft-close hinges are a nice feature, especially if you have kids, because they prevent your cabinet doors from being slammed shut.

     

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Expert video tip
  • Video: Tips for Installing Garage Storage Cabinets

    Complete Video Transcription:

    FOSTER CITY — Host, Sarah Rutan: If you’re installing new storage cabinets in your garage, there are several details you should consider. Today we’re in Foster City with Diamond Certified Expert Contributor Nick Granato of PremierGarage to learn more.

    Diamond Certified Expert Contributor, Nick Granato: Hi, here’s your tip of the day for garage cabinets and storage. When looking at this project, here’s some key elements that you should be looking at. Number one, make sure that the cabinets are installed off the floor. This helps prevents insects and bugs, rodents, from crawling inside. If you have a water heater or washer and dryer in the garage, it’s good when the cabinets are off the floor should you have any flooding. Hopefully the water doesn’t get inside the cabinets.

    The other thing is, if your floor is coated, finished with an epoxy style coating, and you go to clean the floor, you can clean the entire floor without water getting inside the cabinets as well.

    It’s best to install the cabinets flush against the wall into the studs of the wall for heavy duty support. You also need to consider how you are you going to utilize the storage inside these cabinets, so that you can make sure that the height, the width, and the depth, as well as how the cabinets are made on the inside will accommodate all of your needs, such as sports equipment, garden tools, holiday decorations, et cetera. And whether or not you need any drawers for items. Those are all key things that most customers are going to be looking at.

    The other thing with the cabinets too is it’s great to have 1-inch thick shelving, because that will give you better support for the heavy items. You tend to put heavier items in the garage cabinets. And it’s also good to have soft close hinges, because especially if you have kids, because then that prevents them from slamming the doors. So, when meeting with the consultant and looking at this project, please take all of these items into consideration.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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PremierGarage WEBSITE AND EXTERNAL FEED
  • PremierGarage SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON PremierGarage
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 275 VERIFIED CUSTOMERS i
PremierGarage : Average 9.1 out of 10 based on 275 unique customer surveys of customer satisfaction.

Akshay S.

VERIFIED PremierGarage CUSTOMER

1 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked the professionalism and the efficiency of it. It didn't take too long for me to get all of the details that I needed and it was pretty straightforward.

I like the quality of the product. It's been more than a year since we've been using it. It was very hassle-free and they were flexible with scheduling appointments. Overall, I'm satisfied with the work.

Angela W.

VERIFIED PremierGarage CUSTOMER

2 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. I think they have a quality product and really friendly service.

I like their product, they're reliable, and they follow through.

Arun V.

VERIFIED PremierGarage CUSTOMER

3 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their quality of detail is very good.

I liked the finished product.

Jack R.

VERIFIED PremierGarage CUSTOMER

4 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their attentiveness to detail is really good. They kept the schedule they committed to, and I was very impressed with their work performance.

The product is amazing.

Sterling W.

VERIFIED PremierGarage CUSTOMER

5 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a great job.

The quality of workmanship

Chris M.

VERIFIED PremierGarage CUSTOMER

6 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were on time, and they were clean. I've already recommended them to a friend.

They went above and above beyond the services that I expected. I asked them to customize a cabinet to be slightly larger than the other cabinets that were being installed, and at first they hesitated and advised not to do it. I insisted that I wanted it done, and they finally went the extra mile to customize the cabinet, which is working out great. I am very pleased.

Nikhil M.

VERIFIED PremierGarage CUSTOMER

7 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional. The quality of product is excellent.

Everything about the company is great.

Arti D.

VERIFIED PremierGarage CUSTOMER

8 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

The quality of the finish is fantastic.

Their services were very helpful. They were on time with the project schedule.

Joe P.

VERIFIED PremierGarage CUSTOMER

9 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

Fantastic job, and quality service and materials

I haven't had any problems cleaning or maintaining my cabinets since they were installed.

Sakshi K.

VERIFIED PremierGarage CUSTOMER

10 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a fantastic job. We get compliments from our friends all the time.

They are friendly and very efficient when it comes to choosing a color scheme.

Phil D.

VERIFIED PremierGarage CUSTOMER

11 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say you will pay for it, because they are not cheap.

I thought they did a great job on the closets in my garage.

Pam S.

VERIFIED PremierGarage CUSTOMER

12 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were efficient, very professional, friendly, and they kept the area clean.

The quality

Gwen R.

VERIFIED PremierGarage CUSTOMER

13 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provide excellent service and promptness.

They pay attention to detail and quality.

Rob K.

VERIFIED PremierGarage CUSTOMER

14 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

Just very thorough and professional to work with, all the way from the salesperson to the installers and the owner, they were a pleasure to work with.

We enjoyed the entire process.

Eli L.

VERIFIED PremierGarage CUSTOMER

15 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional, and they meet time their line.

Nothing

Tamara B.

VERIFIED PremierGarage CUSTOMER

16 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job.

They were efficient and cleaned up after their work.

Elizabeth C.

VERIFIED PremierGarage CUSTOMER

17 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

We were happy with their service.

I liked the quality of the job.

Baljit K.

VERIFIED PremierGarage CUSTOMER

18 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have very high quality and we've had no problems with the service.

They were very professional and they installed the system well.

Barbara H.

VERIFIED PremierGarage CUSTOMER

19 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

Trust them.

They got the job done and it looks great.

Barbara L.

VERIFIED PremierGarage CUSTOMER

20 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They come when they say they're going to come, and Nick is a very good businessman.

I like that they're very professional. I was really satisfied.

Read All 275 Survey Responses at Ratings View