Diamond Certified Company Report

Century Cabinets

Diamond Certified Company Report

Century Cabinets

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 180 VERIFIED CUSTOMERS i

Steve D.

VERIFIED Century Cabinets CUSTOMER

1 of 180

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was great. Everything that they did for us was excellent. They communicated well.

The cabinets look wonderful.

A.M.

VERIFIED Century Cabinets CUSTOMER

2 of 180

Quality 10
10 10
Loyalty Yes
CRITIQUE

Quality product and attention to detail

Good customer service and quality cabinets

E.R.

VERIFIED Century Cabinets CUSTOMER

3 of 180

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the right company to choose. They are honest with everything that they do.

The quality of the work

Read All 180 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Century Cabinets provides kitchen and bathroom cabinet refacing services for residential clients throughout the East Bay. The company can handle everything from cabinet replacements to new design modifications and appliance applications (roll-outs). Its Concord showroom features cabinet and countertop styles from several top manufacturers, and it offers a computer design program that gives accurate pricing quotes based on the measurements of clients’ existing walls, windows, doorways and plumbing.

Owner Michael Conner established Century Cabinets in 1984 to offer his custom cabinetry expertise to Bay Area homeowners’ remodeling projects. “I oversee every part of the process,” he says, “from planning the designs to creating the cabinets right in my factory. I strive to maintain 100 percent customer satisfaction, and my job isn’t complete until I achieve that for each customer.”

Century Cabinets also builds custom entertainment centers, bookcases, wall systems and
wine storage racks—customers can choose from a variety of wood selections and laminates, including walnut, cherry, mahogany and oak. For a complete list of services or to request a free estimate, Mr. Conner invites potential clients to visit www.centurycabinetsca.com.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Century Cabinets

Locations

The Greater East Bay

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SERVICES PERFORMED

Cabinet Refacing
Custom Cabinets
Custom Entertainment Centers
Custom Cabinetry

BRANDS Supported
  • Merillat

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Century Cabinets

A recent kitchen project by Century Cabinets

Company Profile

Century Cabinets provides kitchen and bathroom cabinet refacing services for residential clients throughout the East Bay. The company can handle everything from cabinet replacements to new design modifications and appliance applications (roll-outs). Its Concord showroom features cabinet and countertop styles from several top manufacturers, and it offers a computer design program that gives accurate pricing quotes based on the measurements of clients’ existing walls, windows, doorways and plumbing.

Owner Michael Conner established Century Cabinets in 1984 to offer his custom cabinetry expertise to Bay Area homeowners’ remodeling projects. “I oversee every part of the process,” he says, “from planning the designs to creating the cabinets right in my factory. I strive to maintain 100 percent customer satisfaction, and my job isn’t complete until I achieve that for each customer.”

Century Cabinets also builds custom entertainment centers, bookcases, wall systems and
wine storage racks—customers can choose from a variety of wood selections and laminates, including walnut, cherry, mahogany and oak. For a complete list of services or to request a free estimate, Mr. Conner invites potential clients to visit www.centurycabinetsca.com.

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Company Philosophy

“We've built our reputation on customer satisfaction, and we're committed to serving each of our clients based on their personal needs, budget and preferences. Our wide variety of cabinet choices and remodeling skills allow us to help them create the warm, inviting kitchens of their dreams.”

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Comparative Summary

Since starting Century Cabinets more than 25 years ago, owner Michael Conner has earned a reputation for customer satisfaction. And on rare occasions when difficulties do arise, he believes it’s his role to “step up and be a consumer advocate”–in other words, to do whatever it takes to make matters right.

Century Cabinets has been creating “dream kitchens” for its clients across the East Bay Area since 1982, says Mr. Connor. The company can install custom cabinets to replace old ones, add extra cabinets or give a quick facelift to cabinets that lost their good looks years ago. Century Cabinets’ emphasis on “consumer advocacy” has been rewarded with a referral base that accounts for fully 80 percent of its business.

Century Cabinets also creates dedicated home theater rooms to fit your budget and space requirements. Featuring mahogany, cherry, birdseye-maple and other fine woods, all its cabinetry is protected by an elegant and extraordinarily durable satin-sheen finish that, according to Mr. Conner, stands the test of time and heavy use.

Mr. Conner is intimately involved in the design phase of every project. He’ll visit you at home, sit down with you and plan your design. A full plan is drawn up at the company’s facility, not at your dining room table. Once you have your free estimate in hand, Century Cabinets stands by it. There are never hidden or unforeseen costs. “The job is complete when you’re satisfied, and never before,” explains Mr. Connor.

Century Cabinets offers free in-home consultations, and all its work is backed by a lifetime product guarantee for all Contra Costa County and Alameda County customers.

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Industry Info

Refinish or reface? The choice is yours. If you’ve decided to spruce up the cabinetry in your kitchen, one option is to start from scratch. If your budget doesn’t permit it, however, there are two other options: refinishing and refacing.

Refinishing can be an affordable option, says Mike Conner, owner of Century Cabinets, but it can also be a messy process that often requires many hours of intensive labor. All hardware must first be removed so old surfaces can be sanded to the bare wood and cleaned. A layer of stain is carefully applied and allowed to dry. Next comes a layer of sealant, followed by another layer of stain and, finally, a clear coat.

One problem with refinished doors and drawers, says Mr. Conner, is the new stain and finish often don’t totally disguise the look of the old cabinetry.

Another alternative to new cabinetry—one that Mr. Conner recommends—is refacing. When cabinets are refaced, their old drawer fronts and cabinet doors are replaced with new ones. Other cabinet surfaces are covered with a quarter-inch matching wood veneer with mitered corners. From the outside, refaced cabinets are indistinguishable from new ones, since none of the old cabinetry is visible.

Whichever method you prefer, Mr. Conner recommends you always work with a licensed contractor who checks out with the Contractor’s License Board.

Ask your contractor to fully explain the remodeling process from top to bottom. Here are some questions to ask your contractor:

• What can you expect from day to day?
• How will your project proceed?
• To what extent will you be able to use your kitchen while the remodel takes place?
• Will they clean up daily or only at the end of the project?

A kitchen remodel is a large undertaking. The last thing you want is a surprise

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Frequently Asked Questions

Q: I’d like to reface, but I’m worried it won’t look good. How can I be sure I’ll be satisfied?

A: Refacing uses many of the same high-quality materials as our new custom kitchens, including Euro-style hinges and crown moldings. It offers many options: design modifications, adding more cabinets, modifying existing cabinets, new appliance applications such as roll-outs, and so on. You never see any of your old cabinetry from the outside. Your refaced cabinets will look and function like new.

Q: But at some point won’t the veneer start to peel?

A: That never happens. Our methods are very sound—once our refacing is complete, all the veneers become part of the cabinet, so there’s no risk of any delamination or separation.

Q: How do you handle payment?

A: Usually it’s 10 percent down, with the balance paid upon completion. We do that for a specific reason: The last thing you want is to pay 50 or 100 percent upfront and then be concerned and worried while the entire project is taking place. This payment method puts customers at ease. With only 10 percent down, they know we have a huge incentive to satisfy their needs and come up with a good product.

Q: What should I expect while the project is underway?

A: : We completely go over what to expect in terms of coordinating the tear-out, cabinetry, countertops, re-plumbing, appliances, lighting, dry wall repair—everything. We go over it all, from start to completion, so you’ll have a very good sense of the project’s outline and what’s going to take place. It’s really about communication. If the customer feels like they’re being left out of the loop, that’s an uneasy feeling for them.

Q: Are you good about cleanup?

A: Yes. We always use drop cloths on the floors and clean up every day.

Q: Is it OK to leave your crew alone in my house?

A: Absolutely! We’ve never had even one negative issue in this area. And, of course, we’re fully insured and bonded. I never hire anyone to my crew who I don’t totally trust. I have to know they’re solid, not just with their skills but also with their ethics.

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SELECTED PHOTOS FROM Century Cabinets

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Diamond Certified RATINGS ON Century Cabinets
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 180 VERIFIED CUSTOMERS i

Steve D.

VERIFIED Century Cabinets CUSTOMER

1 of 180

Quality 10
10
Loyalty Yes
CRITIQUE

It was great. Everything that they did for us was excellent. They communicated well.

The cabinets look wonderful.

A.M.

VERIFIED Century Cabinets CUSTOMER

2 of 180

Quality 10
10
Loyalty Yes
CRITIQUE

Quality product and attention to detail

Good customer service and quality cabinets

E.R.

VERIFIED Century Cabinets CUSTOMER

3 of 180

Quality 10
10
Loyalty Yes
CRITIQUE

They are the right company to choose. They are honest with everything that they do.

The quality of the work

Denise M.

VERIFIED Century Cabinets CUSTOMER

4 of 180

Quality 10
10
Loyalty Yes
CRITIQUE

I would say it was great. I have recommended friends in the past.

They did a great job with the work and they finished ahead of schedule.

Bob F.

VERIFIED Century Cabinets CUSTOMER

5 of 180

Quality 10
10
Loyalty Yes
CRITIQUE

They would be fortunate to get them to do the work.

Their workmanship

Mary S.

VERIFIED Century Cabinets CUSTOMER

6 of 180

Quality 10
10
Loyalty Yes
CRITIQUE

They are just really patient with all of our questions. We thought we were going to have to reface the cabinets in our laundry room, but he was able to fix them for us.

I think the personal service

Mark L.

VERIFIED Century Cabinets CUSTOMER

7 of 180

Quality 10
10
Loyalty Yes
CRITIQUE

They were reliable and their work was great.

The finish of the cabinets

Jonathan K.

VERIFIED Century Cabinets CUSTOMER

8 of 180

Quality 10
10
Loyalty Yes
CRITIQUE

If they need their services, they should use them.

Their service, their quality, and their workmanship

Pat J.

VERIFIED Century Cabinets CUSTOMER

9 of 180

Quality 10
10
Loyalty Yes
CRITIQUE

They are just very friendly and thorough. They do what they say they are going to do.

They are good overall.

Brad S.

VERIFIED Century Cabinets CUSTOMER

10 of 180

Quality 10
10
Loyalty Yes
CRITIQUE

That it was a good experience

Their workmanship

Lou O.

VERIFIED Century Cabinets CUSTOMER

11 of 180

Quality 10
10
Loyalty Yes
CRITIQUE

I highly recommend them and I already have.

They listen to what I want. They recommend the right approach and the right solution.

Cheryl B.

VERIFIED Century Cabinets CUSTOMER

12 of 180

Quality 10
10
Loyalty Yes
CRITIQUE

They are great and I recommend them all of the time.

They are reliable, fast, and pleasant. They are clean and the price is right.

Chris C.

VERIFIED Century Cabinets CUSTOMER

13 of 180

Quality 10
10
Loyalty Yes
CRITIQUE

They were the best.

The way that they took the time to listen to us, the design, and the quality of the cabinets

Mason B.

VERIFIED Century Cabinets CUSTOMER

14 of 180

Quality 10
10
Loyalty Yes
CRITIQUE

That this is the way to go if they have a kitchen remodel, they are the way to go.

Quality work, and everything was just the way they said it would be. The way they explained everything, and they were on time. Everything was nice and smooth.

Bob H.

VERIFIED Century Cabinets CUSTOMER

15 of 180

Quality 10
10
Loyalty Yes
CRITIQUE

This is the way to go if you need cabinets.

They were very organized, and they were right on schedule. Everything was fast.

Chris C.

VERIFIED Century Cabinets CUSTOMER

16 of 180

Quality 10
10
Loyalty Yes
CRITIQUE

They are very friendly and easy to work with. They got the job done on budget and on time.

I liked how nice they were.

Dennis W.

VERIFIED Century Cabinets CUSTOMER

17 of 180

Quality 10
10
Loyalty Yes
CRITIQUE

Just that he was easy to work with, and the quality of the cabinet is very high.

Mike was available when I called him. I went down and took a tour of the shop. It was delivered on time.

Donna B.

VERIFIED Century Cabinets CUSTOMER

18 of 180

Quality 10
10
Loyalty Yes
CRITIQUE

They were great, from start to finish. There is no bologna. He came out and did what he said he was going to do. He went above and beyond. He did a great job.

Initially, he painted the inside of the existing cabinets, and they were clean. I have nothing but good things to say about them.

Jim S.

VERIFIED Century Cabinets CUSTOMER

19 of 180

Quality 10
10
Loyalty Yes
CRITIQUE

They have very good customer service, and they are very high quality.

They are pretty good with timing and quality.

Jodi H.

VERIFIED Century Cabinets CUSTOMER

20 of 180

Quality 10
10
Loyalty Yes
CRITIQUE

I would tell them to use them.

My best experience was the overall communication.

Read All 180 Survey Responses at Ratings View

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