Diamond Certified Company Report

Cook’s Kitchen & Bath, Inc.

Diamond Certified Company Report

Cook’s Kitchen & Bath, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 64 VERIFIED CUSTOMERS i

Amy S.

VERIFIED Cook’s Kitchen & Bath, Inc. CUSTOMER

1 of 64

Quality 10
10 10
Loyalty Yes
CRITIQUE

The craftsmanship was beautiful. They did what they said they were going to do, they were always on time, and they were reliable.

The whole experience was really nice and I felt like everything was done gorgeously.

Janet P.

VERIFIED Cook’s Kitchen & Bath, Inc. CUSTOMER

2 of 64

Quality 10
10 10
Loyalty Yes
CRITIQUE

They completed the project within the time that they said they would, and they keep you right on track so you know what's going to happen and when it's going to happen.

They kept me informed with everything that was happening, they were pleasant to work with, and it was a good experience.

Tina M.

VERIFIED Cook’s Kitchen & Bath, Inc. CUSTOMER

3 of 64

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do what they say they're going to do when they say they're going to do it.

They were easy to deal with and just wonderful. They were always there. It was a perfect experience, and I'm very happy with everything that they've done.

Read All 64 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

President David Cook (L) and Vice President Christopher Cook

Cook’s Kitchen & Bath, Inc. is a design/build contractor that specializes in full-service kitchen and bathroom remodeling. Serving residential clients in Solano, Contra Costa, Northern Alameda and Southern Napa Counties, the family-owned and operated company manages every aspect of a project, including designing, bidding, planning, pulling permits, scheduling, ordering, installation, cleanup and follow-up.

President David Cook, with more than 18 years of experience in the construction industry, says he’s developed a keen eye for detail and a reputation for excellence that attracts all types of quality-seeking clients. “Our aim is to take the guesswork out of kitchen and bathroom remodeling. Most people have never been through the process and have no idea what to expect or what things cost. Our job is to guide them through the process step by step so they know exactly what’s happening.”

Cook’s Kitchen & Bath, Inc. is an authorized dealer of Huntwood Custom Cabinetry and Best Bath Systems, a leading manufacturer of curbless showers, slide-in bathtubs and walk-in bathtubs. The company also works closely with clients who have special needs, helping to retrofit their bathrooms for both safety and comfort. Mr. Cook invites potential customers to contact Cook’s Kitchen & Bath for more information about its Home Asset Management Services.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Cook’s Kitchen & Bath, Inc.

COMPANY CONTACT
Service AREA

Solano County
Contra Costa County
Northern Alameda County
Southern Napa County

SERVICES PERFORMED

General Contractor
Cabinetry
Home Office
Design & Build
Bathroom & Kitchen Remodels
Entertainment Centers
Design Services
.

BRANDS Supported
  • Best Bath Systems

  • Huntwood Custom Cabinetry

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Cook’s Kitchen & Bath, Inc.

Company Profile

Cook’s Kitchen & Bath, Inc. is a design/build contractor that specializes in full-service kitchen and bathroom remodeling. Serving residential clients in Solano, Contra Costa, Northern Alameda and Southern Napa Counties, the family-owned and operated company manages every aspect of a project, including designing, bidding, planning, pulling permits, scheduling, ordering, installation, cleanup and follow-up.

President David Cook, with more than 18 years of experience in the construction industry, says he’s developed a keen eye for detail and a reputation for excellence that attracts all types of quality-seeking clients. “Our aim is to take the guesswork out of kitchen and bathroom remodeling. Most people have never been through the process and have no idea what to expect or what things cost. Our job is to guide them through the process step by step so they know exactly what’s happening.”

Cook’s Kitchen & Bath, Inc. is an authorized dealer of Huntwood Custom Cabinetry and Best Bath Systems, a leading manufacturer of curbless showers, slide-in bathtubs and walk-in bathtubs. The company also works closely with clients who have special needs, helping to retrofit their bathrooms for both safety and comfort. Mr. Cook invites potential customers to contact Cook’s Kitchen & Bath for more information about its Home Asset Management Services.

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Company Philosophy

"Remodeling is a relationship business! With so many variables involved, it's up to us to educate clients about the process. To be successful, we take full responsibility, managing every aspect of every project from start to finish. Our ultimate goal is to provide results that exceed our customers' expectations and are completed on time and within budget."

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Comparative Summary

Even though Dave Cook’s company specializes in kitchen and bathroom remodeling, he considers himself to be in “the relationship business.” The best contractors don’t merely see themselves as project managers, says Mr. Cook, co-owner of Cook’s Kitchen and Bath, they take responsibility for the entire customer experience–with good communication as their key approach.

In the case of Cook’s Kitchen and Bath, that customer experience resembles a well-oiled machine, calibrated to deliver on-time, on-budget and trouble-free performance, says Mr. Cook.

The family-owned company (Dave’s brother, Christopher Cook, is co-owner) manages every aspect of your project from start to finish: Bidding, designing, planning, pulling permits, scheduling, ordering, installation, clean-up, follow-up and, of course, guaranteeing their work. This business model, known as design-build, spares you the hassle of juggling multiple contractors. More important, all accountability for your project rests with one company. When you have problems, there’s no run-around; you know where to turn.

Moreover, the Cook’s Kitchen and Bath team stays in constant communication with its customers. The company actively solicits ongoing feedback, says Dave Cook, asking, “What can we do better?” and “How are you feeling about the work?” Customers are never left frustrated or kept in the dark.

Cook’s Kitchen and Bath has developed a highly regimented process that ensures bids are based on real-life considerations and not, as is a common practice in the industry, “allowances and wild guesses,” says Mr. Cook.

Because Cook’s Kitchen and Bath is a smaller company with only one or two ongoing jobs at any time, it will never pull its workers off your project because they’re needed elsewhere. What it starts, it finishes–on time and on budget.

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Industry Info

If your kitchen/bath contractor doesn’t answer "yes" to these questions, consider looking elsewhere. By law, any licensed contractor must hand the customer a statement saying whether they do or don’t carry general liability insurance. Yet clients of Dave Cook, co-owner of Cook’s Kitchen and Bath, tell him their prior contractors have never complied with this requirement.

“It says a lot about some of the problems with this industry and some of the issues about integrity,” he says.

When evaluating potential contractors for your kitchen or bath project, it’s important to compare “apples to apples,” says Mr. Cook. He advises against making a decision on price alone.

Here’s a list of questions that can help determine whether a contractor adheres to high standards for quality, ethics and business practices.

• There are about 40 different classifications of contractor licensing. Are you and your employees licensed in the proper categories?
• Do you have general liability insurance? Can you provide the required disclosure form?
• Do your trade contractors carry general liability insurance? Are you named as “additional insured” on each of your subcontractor’s policies?
• Do you carry worker’s compensation for your employees?
• If your trade contractors have employees, are you a certificate holder of their workers’ compensation policies?
• Does the Better Business Bureau accredit you?
• Do you guarantee your price? Do you use a fixed price contract?
• What are your dust protection measures? Do you site-protect walls, floors and other finished surfaces?
• Plumbing, electrical structure, wet walls around tubs and showers, and the opening of a wall all require permits. Do you pull permits for your work?

Your contractor should answer “yes” to most, if not all, of these questions, says Mr. Cook. Otherwise, you should consider looking elsewhere.

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Frequently Asked Questions

Q: How long does it take to design a kitchen?

A: 30, 40, 50, sometimes 60 hours of work is necessary to plan a kitchen. A lot of people watch HGTV and think it takes half an hour to plan and a week to produce.

Q: And what about the actual remodel?

A: Our typical kitchen remodel is four to six weeks. We usually get them done between four and five, but it’s always better to build in extra time. I won’t tell you three weeks and have it takes four or five. So we’re conservative in our estimates.

Q: What about a bathroom?

A: If someone says, “Oh, we can build your bathroom in one day,” it’s simply not true. You can’t even get a permit or inspection in one day. Usually it takes seven to 10 business days for a bathroom. If it’s a tile job, it’s probably going to be a little more.

Q: How messy is this going to get?

A: Site protection is very important to us. Protecting your property is a top priority. We have several different materials we use to cover different floor types—a carpeting protection material, a hardwood floor protection material, a tile and linoleum protection material that’s permanent for the duration of the job. It’s not something you put down and lift up every day. After that, we put up runners and plastic, and we hang zipper doors in front if we have to get in or out. We also do our best to maintain and control dust in the property. We’re very conscious of that.

Q: What about securing my home?We have a lock box system on all the doors, so I usually get a couple sets of keys—I keep one and on

A: We have a lock box system on all the doors, so I usually get a couple sets of keys—I keep one and one goes in the box. I have agreements with all my tradesmen that if somebody loses a key, they re-key everything. It just adds that extra level of protection. And the box is there, so the house is always accessible.

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SELECTED PHOTOS FROM Cook’s Kitchen & Bath, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM David Cook

Expert CONTRIBUTOR PROFILE
  • David Cook is 19-year veteran of the remodeling industry and owner of Cook’s Kitchen & Bath, Inc., a Diamond Certified company since 2007. He can be reached at (707) 901-7940 or by email.

David Cook: From Restaurants to Remodeling

By James Florence, Diamond Certified Resource

VALLEJO — Despite having an innate predilection for building, David Cook spent the bulk of his early career working in the restaurant business. Eventually, however, he decided to take a chance and pursue his professional passion. “I’ve always loved working with my hands and building things…let’s just say I had the best treehouse on the block when I was a kid,” he laughs. “Later, I ended up in the restaurant business, where I got stuck for many years until I finally burned out. I decided it was time to follow my heart and do what I really loved, so I went to work for a general contractor in San Francisco.”

It was during this time that David got an opportunity to enter a specialized area of the field, although he initially rejected it. “I was offered a job from a guy at my church who installed kitchen cabinets,” he recounts. “I politely declined, but less than a month later, the contractor I worked for laid everyone off, so I went back to him and asked if the offer still stood. After working with him for a while, I realized that while he was good at installing cabinets, he wasn’t so good at the administrative aspects, so I decided to get my license and start doing my own thing.”

Today, as owner of Cook’s Kitchen & Bath, Inc., David says he enjoys the inherent variety his career entails, as well as the sense of accomplishment he derives from it. “In this line of work, every job is different, which keeps things challenging. It’s also neat to stand back, look at what we accomplished for our clients and see the reactions on their faces.”

Born in Chicago, David moved to California when he was five years old; today, he resides in Vallejo with his wife, Tina. Outside of work, he spends much of his time hanging out with family and enjoying the outdoors. “Tina and I don’t have any kids together, but we have four kids and six grandkids between us, so we spend a lot of time with family,” he says. “I’m also pretty outdoorsy, and I like going camping and skiing. Additionally, since I love my profession, I enjoy working on my house, as well as on developing and improving my business.”

When asked the first thing he’d do if he could retire tomorrow, David says he’d spend some time doing charity work before heading out for an extended vacation. “One of my business coaches is currently raising money to build 5,000 homes in Nicaragua for the extremely poor. I’d love to be a part of something like that and use my abilities to help those in need. I’d also like to do some more traveling—at the moment, Bora Bora is at the top of my list.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The San Francisco Giants.

Q: What’s your favorite snack?
A: Grapes.

Q: If you could travel to the past or the future, which would you choose?
A: The future—it’s not good to live in the past.

Q: What was your favorite toy as a child?
A: My fishing pole.

Q: Pancakes or waffles?
A: Waffles.

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Expert articles
  • Selecting a Bathroom Exhaust Fan

    VALLEJO — Many homeowners think of bathroom exhaust fans as a “one size fits all” affair, but in reality, there are several variables to consider. As modern homes are being built tighter to maximize energy efficiency, the need for adequate ventilation has increased, which is why building code legislation now requires bathroom fans to be installed in any new or remodeled bathrooms, regardless of whether they have windows.

    Few people realize that a bathroom fan doesn’t merely reduce moisture—it actually improves air quality by removing pollutants like mold, mildew and dust from the indoor environment. However, simply having a fan isn’t enough; you need one that’s correctly sized for the space. In determining the right fan size for your bathroom, remember that proper airflow is a minimum of 1 cubic foot per minute for each square foot of bathroom.

    In addition to correctly sizing your fan, you’ll need to decide what features you want. In addition to the fan itself, you can get a model that has an LED or fluorescent light. Other optional features include motion sensors, variable speeds, heat, condensation sensors, night lights and delay timers.

    After selecting your bathroom exhaust fan, you’ll need to have it installed. Since different bathroom fan models have different wiring requirements, it’s best to consult a licensed electrician to ensure your new fan will work properly following installation.

    Read moreRead less
Expert video tip
  • Video: Choosing a Bathroom Exhaust Fan

    Complete Video Transcription:

    VALLEJO — Host, Sarah Rutan: Most people think bathroom exhaust fans are all the same, but there are actually several variables to consider. Today we’re in Vallejo with Diamond Certified Expert Contributor David Cook of Cook’s Kitchen & Bath to learn more.

    Diamond Certified Expert Contributor, David Cook: A bathroom exhaust fan is a bathroom exhaust fan, right? Or is it? As homes are built tighter and more energy efficient, the need for proper ventilation increases.

    Exhaust fans not only remove moisture but they help remove other pollutants like mold, mildew, and dust. Recent legislation now requires a bathroom fan to be installed in new construction and remodels even if there is a window. CALGreen standards also require condensation sensor to control the fan.

    Selecting the right fan for your needs requires some planning. A rule of thumb for proper airflow is a minimum of 1 cubic foot per minute for each square foot of bathroom.

    Next you need to decide what features you need or want. Features such as fan only or with LED or fluorescent light. How about a motion sensor, variable speed, or heat? They even have condensation sensors, night lights, delay timers, and can be extremely quiet. It is important to be aware that they all have different wiring requirements so please be sure to consult a licensed electrician to ensure your new fan is wired properly.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Cook’s Kitchen & Bath, Inc. WEBSITE AND EXTERNAL FEED
  • Cook’s Kitchen & Bath, Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Cook’s Kitchen & Bath, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 64 VERIFIED CUSTOMERS i
Cook’s Kitchen & Bath, Inc. : Average 9.3 out of 10 based on 64 unique customer surveys of customer satisfaction.

Amy S.

VERIFIED Cook’s Kitchen & Bath, Inc. CUSTOMER

1 of 64

Quality 10
10 10
Loyalty Yes
CRITIQUE

The craftsmanship was beautiful. They did what they said they were going to do, they were always on time, and they were reliable.

The whole experience was really nice and I felt like everything was done gorgeously.

Janet P.

VERIFIED Cook’s Kitchen & Bath, Inc. CUSTOMER

2 of 64

Quality 10
10 10
Loyalty Yes
CRITIQUE

They completed the project within the time that they said they would, and they keep you right on track so you know what's going to happen and when it's going to happen.

They kept me informed with everything that was happening, they were pleasant to work with, and it was a good experience.

Tina M.

VERIFIED Cook’s Kitchen & Bath, Inc. CUSTOMER

3 of 64

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do what they say they're going to do when they say they're going to do it.

They were easy to deal with and just wonderful. They were always there. It was a perfect experience, and I'm very happy with everything that they've done.

Gary W.

VERIFIED Cook’s Kitchen & Bath, Inc. CUSTOMER

4 of 64

Quality 10
10 10
Loyalty Yes
CRITIQUE

That their quality of work is excellent, they're on time, and their end date was as scheduled. It was just a good experience. David Cook and his brother are delightful people to work with.

The quality of their work

Brian K.

VERIFIED Cook’s Kitchen & Bath, Inc. CUSTOMER

5 of 64

Quality 10
10 10
Loyalty Yes
CRITIQUE

They should hire them in a heart beat. The job got done, and it was done well. The home inspector said they were excellent.

They gave their advice as to what we thought we wanted, and it turned out better than we thought it would. The home inspector even said that they had gone above and beyond. They did an excellent job.

Jason S.

VERIFIED Cook’s Kitchen & Bath, Inc. CUSTOMER

6 of 64

Quality 10
10 10
Loyalty Yes
CRITIQUE

Integrity, dependability, excellence, honesty, prompt, all of those good words

Their ability to solve problems, I really think they're tops.

Mike R.

VERIFIED Cook’s Kitchen & Bath, Inc. CUSTOMER

7 of 64

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were dependable, and there were no surprises, which I thought was important. They did quality work.

They were very easy to work with, and when there were changes, it didn't affect the schedule, which from my standpoint was a positive.

Camille H.

VERIFIED Cook’s Kitchen & Bath, Inc. CUSTOMER

8 of 64

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a great job.

The thoroughness, they exceeded our expectations, and we used them through Diamond Certified.

Jen V.

VERIFIED Cook’s Kitchen & Bath, Inc. CUSTOMER

9 of 64

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're honest, reputable, they do high quality work, and they're upfront. I would highly recommend them.

The professionalism

Elma S.

VERIFIED Cook’s Kitchen & Bath, Inc. CUSTOMER

10 of 64

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a great job and the quality of the work was very good. They were very good to work with, very flexible.

They did a really good job and the quality of their workmanship was terrific. They were really great all around.

Debbie E.

VERIFIED Cook’s Kitchen & Bath, Inc. CUSTOMER

11 of 64

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very honest, they would let us know if they were going to be late, but for the most part, they were always on time. The work was done in a very timely manner and there were no big gaps or anything.

They're very easy to talk to, very relaxed, and very good natured. I appreciated their honesty and good work, and they were good listeners as far as what we wanted.

Linda M.

VERIFIED Cook’s Kitchen & Bath, Inc. CUSTOMER

12 of 64

Quality 10
10 10
Loyalty Yes
CRITIQUE

They seem to care about their work and they keep an eye on their subcontractors and make sure they're doing the right stuff. I'm happy with them.

They're friendly, easy to talk to, and they answer your questions.

Allen N.

VERIFIED Cook’s Kitchen & Bath, Inc. CUSTOMER

13 of 64

Quality 10
10 10
Loyalty Yes
CRITIQUE

They communicate very well with what they're going to do, they give an approximate timeline of when the project will be done, and they have good follow-through.

I felt like I got really personalized service. The fact that it was just a partial remodel and that they were willing to do it.

Todd W.

VERIFIED Cook’s Kitchen & Bath, Inc. CUSTOMER

14 of 64

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their quality was unbelievable. Our house flooded. They came out and did the flood clean-up. They did such an amazing job that their quality of work was unbelievable. I was a little nervous about the price. I thought that it was a little expensive, but after seeing Dave Cook at every appointment and him being there the whole time, he was absolutely amazing.

Their attention to detail in everything they did. Their finished work and everything just looked perfect. The cabinets that they ordered were just beautiful. I sell Real Estate and I've been recommending them to my clients.

William A.

VERIFIED Cook’s Kitchen & Bath, Inc. CUSTOMER

15 of 64

Quality 10
10 10
Loyalty Yes
CRITIQUE

I could say that Cooks Kitchen & Bath is honest, and they do first class work.

Well, I liked the workmanship, that was the most impressive thing. For the job that they did for me I would have to give them a 10 on everything. I was absolutely outstanding. The workmanship that they did was great. They installed a bathtub with very high quality materials. They did such a wonderful and beautiful job.

William S.

VERIFIED Cook’s Kitchen & Bath, Inc. CUSTOMER

16 of 64

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very attentive to detail.

They took personal ownership in what they were doing. They're pretty good.

Brian O.

VERIFIED Cook’s Kitchen & Bath, Inc. CUSTOMER

17 of 64

Quality 10
10 10
Loyalty Yes
CRITIQUE

First of all, they did a good job. Also, they were very nice and easy to work with.

They did a good job, and we liked the people

Ken L.

VERIFIED Cook’s Kitchen & Bath, Inc. CUSTOMER

18 of 64

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very dependable, they gave good service, and they offered very good suggestions.

He is personable.

Marc C.

VERIFIED Cook’s Kitchen & Bath, Inc. CUSTOMER

19 of 64

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're friendly. They're easy to contact and responsive. They are customer service oriented.

They take you on a step-by-step basis, as far as what's going to happen. They get in touch with you, as far as what's going on. They give you a wide variety of product selection.

Nancy G.

VERIFIED Cook’s Kitchen & Bath, Inc. CUSTOMER

20 of 64

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did what they said they would do, they left my house incredibly clean every night, and they were very easy to work with.

I just liked the fact that they really got everything done on time, and they organized all the other contractors that had to work there. The whole time the project was going on, my house was clean every single night. I have never had guys clean up this well, better than I would have done.

Read All 64 Survey Responses at Ratings View