Diamond Certified Company Report

Custom Exteriors, Inc.

Diamond Certified Company Report

Custom Exteriors, Inc.

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CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
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  • License Verification
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  • Current Complaint File
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Phone SURVEY RESPONSES FROM 504 VERIFIED CUSTOMERS i

Paula E.

VERIFIED Custom Exteriors, Inc. CUSTOMER

1 of 504

Quality 10
10 10
Loyalty Yes
CRITIQUE

They gave me good service and understood the technical requirements for the project. They came out and did the work. It was a seamless experience.

The owner, Jeff Kendal, is a really nice guy and a pleasure to work with.

Victor G.

VERIFIED Custom Exteriors, Inc. CUSTOMER

2 of 504

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very prompt in providing quotes, scheduling the job, and the installation. The product was top quality.

Good customer service and quality product, the owner contacted us directly and provided personal service.

Ryan F.

VERIFIED Custom Exteriors, Inc. CUSTOMER

3 of 504

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them to others.

The quality of the work was good.

Read All 504 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Jeff Kendall (L) and Kevin Gundry, Owners

Custom Exteriors, Inc. offers full-service home enhancement services to clients throughout the Bay Area. In addition to specializing in windows and doors, the company focuses on stucco, stone and fiber cement siding. It provides free in-home evaluations and estimates, and it also offers exterior design services using photos of clients’ homes to show them what their completed projects will look like.

Owners Jeff Kendall and Kevin Gundry founded Custom Exteriors in 1997 with a simple business concept in mind: providing the best available home improvement products at factory-direct prices; hiring only professional, licensed sales staff members; and installing new windows using certified master installers who work exclusively for the company.

Custom Exteriors’ Home Performance division helps Bay Area homeowners improve the energy efficiency of their homes. Using PACE finance programs HERO, CaliforniaFIRST and Ygrene, qualifying homeowners can upgrade their homes with improved performance from windows, doors, insulation and even fiber cement siding. “Working with our PACE partners, we’re the single destination for our clients’ energy-efficient exterior home improvement projects,” says Mr. Kendall.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Custom Exteriors, Inc.

Service AREA

Contra Costa County
Alameda County
San Mateo County
Santa Clara County
Marin County
Solano County
San Francisco

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SERVICES PERFORMED

New Windows
Vinyl-Framed Windows
Wood Windows
Fiberglass Windows
Wood French Doors
Entry Doors
Patio Doors
Stucco
Hardie Siding
Bay Windows

BRANDS Supported

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Custom Exteriors, Inc.

Custom Exteriors installed new windows and stucco on this home.

Company Profile

Custom Exteriors, Inc. offers full-service home enhancement services to clients throughout the Bay Area. In addition to specializing in windows and doors, the company focuses on stucco, stone and fiber cement siding. It provides free in-home evaluations and estimates, and it also offers exterior design services using photos of clients’ homes to show them what their completed projects will look like.

Owners Jeff Kendall and Kevin Gundry founded Custom Exteriors in 1997 with a simple business concept in mind: providing the best available home improvement products at factory-direct prices; hiring only professional, licensed sales staff members; and installing new windows using certified master installers who work exclusively for the company.

Custom Exteriors’ Home Performance division helps Bay Area homeowners improve the energy efficiency of their homes. Using PACE finance programs HERO, CaliforniaFIRST and Ygrene, qualifying homeowners can upgrade their homes with improved performance from windows, doors, insulation and even fiber cement siding. “Working with our PACE partners, we’re the single destination for our clients’ energy-efficient exterior home improvement projects,” says Mr. Kendall.

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Company Philosophy

“We understand that our clients' homes are their biggest investments, so we take great care to provide the best home improvement experience possible. Each project we take on is touched by one of our owners, which ensures quality control at every level of the company. We want our customers to reap the benefits of their installations without having to worry about maintenance and troubleshooting.”

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Comparative Summary

Jeff Kendall and Kevin Gundry started Custom Exteriors, Inc. in 1997 with a simple objective in mind: to provide and install the best possible home improvement products alongside the best possible service. “It all starts with our mission statement: We want this to be the best home improvement project and experience our customers have ever had,” says Mr. Kendall. “That philosophy is backed by a lifetime warranty on everything we sell and install.”

Custom Exteriors’ expertise is multi-faceted–the Pleasanton-based company takes a full-service approach to home enhancement, specializing in windows, doors, stucco and stone, attic insulation, and roofing. It also offers free, in-home evaluations and estimates, and its showroom has gained recognition as one of the region’s most complete and accommodating. “We’re convinced we have the best showroom in the Bay Area,” says Mr. Kendall. “Customers can come in and get a real feel for our company.

“We have something called the ‘wall of install,'” he continues. “It shows people how, for example, a retrofit window is put in from start to finish, and it explains how a new construction window compares as well. Customers can come see the types of products we sell here and witness how they’d be installed in their home.”

Custom Exteriors has completed more than 12,000 Bay Area jobs since its inception, a consistent presence that Mr. Kendall attributes to the loyalty of his customers. “They’re our biggest award,” he says. “Sixty-five to 70 percent of our yearly business comes from referrals of satisfied customers, which says a lot.” The company has also garnered praise from the home improvement industry’s national media– Window & Door magazine named it “Number One Consumer Window Company” in 2006 and “Installation Company of the Year” in 2009.

Custom Exteriors employs every person on its crews, including estimators, so there are no subcontractors complicating a job’s progress. It also prides itself on buying the best-quality products available on the market–like superior caulking, low-expansion foam, and top-brand windows and doors–because, as Mr. Kendall says, “we want our customers to live with their installations trouble- and maintenance-free for as long as they own their home.”

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SELECTED PHOTOS FROM Custom Exteriors, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Kevin Gundry

Expert CONTRIBUTOR PROFILE
  • Kevin Gundry is a 28-year veteran of the home improvement industry and CFO of Custom Exteriors, Inc., a Diamond Certified company. He can be reached at (877) 312-3507 or by email.

Kevin Gundry: Customizing Success

By James Florence, Senior Writer

PLEASANTON — After nearly a decade in the home improvement industry, Kevin Gundry took a seminal step to customize his professional destiny. “I got into selling home improvements back in 1989,” he recounts. “After working for a couple of different companies, I partnered with my friend, Jeff Kendall, to found Custom Exteriors in 1997. At first, we were basically going door to door, throwing flyers onto driveways and cold-calling past contacts. We grew substantially during the following decade, nearly doubling our business each year. When the 2008 crash hit, we had to weather some hard times, but we hung in there and have since been on the rise.”

Today, as CFO of Custom Exteriors, Inc., Kevin says his favorite part of his job is transforming people’s homes with exterior upgrades. “It’s amazing how something as simple as replacing windows can make a home look so much better. It’s really neat to see the impact of our work and get positive feedback from customers who have seen an improvement in their homes’ look and performance.”
A resident of Danville (where he lives with wife, Bianca, and their children), Kevin expresses his appreciation for life in the Bay Area. “I think the Bay Area is one of the best places in the world. With five kids, my wife and I don’t get to travel much, so it’s nice that we at least get to live in such a beautiful and diverse place.”

When he’s not working, Kevin likes to spend as much time as possible outdoors. “I’m a big backpacker—I probably backpack 100 miles every summer,” he details. “My goal is to backpack along the entire Pacific Crest Trail from Mexico to Oregon, and every year I do another chunk of it.” Besides backpacking, Kevin enjoys fishing, camping and spending time with his family.

In regard to his career, Kevin espouses the importance of quality over quantity. “While we’re happy to see our company growing again, we don’t want to grow just for growth’s sake,” he explains. “After all, you can be a huge company, but if you aren’t making your customers happy, what good is it? That’s why we pay close attention to efficient management and customer satisfaction, with the goal of continually improving the way we run our business. By staying focused on what matters most, we hope to continue growing in both size and excellence.”

When asked the first thing he’d do if he were to retire tomorrow, Kevin says he’d do some long-deferred traveling. “I’d visit some countries I’ve never been to, which at this point is most of them,” he laughs. “The truth is, I’ve only been to Canada and Mexico, so there’s a whole lot more world for me to see. Of course, I would also spend more quality time with my family.”

Ask Me Anything!

Q: Are you an early bird or a night owl?
A: An early bird.

Q: What’s your favorite sports team?
A: The Oakland Raiders.

Q: What’s your favorite TV show?
A: “The Walking Dead.”

Q: Music or talk radio?
A: Talk radio—mostly sports.

Q: What’s your favorite thing to eat for dessert?
A: Chocolate ice cream.

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Expert articles
  • Upgrading Your Window Glass

    PLEASANTON — These days, double-pane glass is standard for new windows. That’s why, when a homeowner replaces their old, single-pane windows with new, double-pane ones, they assume they’re getting the best technology available. However, these homeowners don’t realize that all window glass is not alike.

    A lot of today’s windows come with single-strength, 1/16-inch glass panes, which is the minimum thickness available. To get more value for your new windows, you should consider upgrading to thicker glass. A good option is to combine one double-strength glass pane and one triple-strength glass pane.

    Why get thicker glass? The biggest advantage is the improved sound suppression. Upgrading your window glass from standard to triple-strength over double-strength will make your home interior much quieter. This can be especially advantageous if you live near a busy road or have noisy neighbors. So, if you want to enjoy a more peaceful home environment and sleep more soundly at night, be sure to ask about sound suppression when looking for new windows.

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  • Double-Pane Window Innovations

    PLEASANTON — Double-pane windows have come a long way over the last decade, with today’s products incorporating several performance-enhancing innovations. One such innovation is the development of Low-E 366 glass, which contains layers of silver oxide that reflect radiant heat and filter out UV light. These enhanced properties make the glass far more thermally efficient than conventional glass.

    In addition to improved glass, today’s double-pane windows feature non-conductive spacers that don’t conduct heat and cold like their metal precursors. There’s also argon, a colorless, odorless gas that further improves window insulation and performance when inserted between the panes. Additionally, homeowners can ask for soundproof windows that block out noise with the combined power of double- and triple-strength glass.

    The average double-pane window from 10 years ago doesn’t have any of this technology—usually, it’s just two panes of single-strength glass separated by a metal spacer. In fact, many older double-pane windows are now failing, often due to moisture seeping in between the panes. Whether your windows are failing or simply underperforming, consider upgrading to a more modern product. Not only will it save energy, reduce noise and improve comfort, it may also increase your home’s resale value.

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Expert video tip
  • Video: Best Window Glass for Sound Suppression

    Complete Video Transcription:

    PLEASANTON — Host, Sarah Rutan: When replacing your home’s windows, consider upgrading to a glass product that offers maximum sound suppression. Today we’re in Pleasanton with Diamond Certified Expert Contributor Kevin Gundry of Custom Exteriors to learn more.

    Diamond Certified Expert Contributor, Kevin Gundry: Most homeowners, when they get new windows, they’re getting windows with double-paned glass. What they don’t know is that a lot of windows come with just single-strength glass. It’s just what you see right here, which is a sixteenth of an inch thick. They get two panels of glass and they think they are getting the best technology. Unfortunately that’s not altogether true, because what you want to make sure is not only are you getting double-paned glass, but you get glass that is – has a thickness of double-strength glass on one panel of glass, and then triple-strength glass on the second piece of glass. What that does is that helps with sound suppression from the exterior noise of your home. If you live next to a freeway, or if you’re close to a busy road, or you have noisy neighbors – something that keeps you up at night or something that you can hear through your windows – by just upgrading your glass package in your windows from just a standard double-paned glass to what you see right here, which is triple-strength over double-strength glass will give you the latest in technology for sound suppression. Makes a big difference, gives you a better, quieter home, easier sleep at night. I highly recommend it. So makes sure you ask about sound suppression when you’re getting new windows for your home.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit out Diamond Certified Expert Reports at experts.diamondcertified.org.

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  • Video: Upgrading Double Pane Windows

    Complete Video Transcription:

    PLEASANTON — Host, Sarah Rutan: Even if your home has double pane windows, if they’re more than 10 years old, you aren’t getting the benefits that modern products have to offer. Today we’re in Pleasanton with Diamond Certified Expert Contributor Kevin Gundry of Custom Exteriors to learn more.

    Diamond Certified Expert Contributor, Kevin Gundry: Double-paned windows have changed drastically just in the last few years. If your house is about ten years or older, it’s a good idea to take a look at the new upgrades that have been made on double-paned windows.

    For instance, a lot of the newer windows today have Low-E 366 glass with argon and non-conductive spacers. And then we also have now what’s called a sound package, which is double-strength glass combined with triple-strength glass, which gives you a better overall performance against allowing noise to come through the windows. A lot of your older windows that are in homes actually don’t have any of this technology. You have double-paned windows, but, unfortunately, a lot of it’s with single-strength glass– just clear glass– and a metal spacer bar in between the panes. And in fact, many of these windows are failing because there’s moisture getting in between the panes of glass.

    So, if you have a house that was built more than ten years ago, you have metal spacers, you may have either a vinyl-framed window or an aluminum-framed window that is hard to open and close and feels like there’s a lot of heat coming in, it’s a good idea to take a look at the new technology that’s out there today that not only is going to make the window open and close better and sound better and look better, but also is going to save you energy and save you money in your pocket and make your house much more energy efficient and bring up the resale value of your home.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit out Diamond Certified Expert Reports at experts.diamondcertified.org.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Jeff Kendall

Expert CONTRIBUTOR PROFILE
  • Jeff Kendall is president of Custom Exteriors, Inc., a Diamond Certified company. He can be reached at (877) 312-3507 or by email.

Jeff Kendall: A Customized Career

By James Florence, Diamond Certified Resource Reporter

PLEASANTON — Since taking his first sales job, Jeff Kendall has spent the subsequent decades customizing his career. “I’ve been doing sales since I graduated college,” he recounts. “I’ve always loved meeting and talking with people, and I appreciate not being stuck in an office all day. After working as a Yellow Pages salesman for a few years, I got a job as a window and siding sales estimator at Sears. It was there that I met Kevin Gundry, who is now co-owner of Custom Exteriors. Later, while working for a Bay Area home exterior company, I got a call from Kevin, who suggested we start our own business. I decided to take him up on the idea. At the start, we worked out of my wife’s flower shop in Orinda. Two decades later, we have our own showroom and more than 40 employees.”

Today, as president of Custom Exteriors, Inc., Jeff cites two crucial ingredients that account for the company’s success. “First, there’s a very solid partnership between the owners. Kevin and I are also very hands-on with the business, which is unusual for owners in this industry. Additionally, we have some incredible employees—very loyal, dedicated and caring. Despite the size of our company, it feels like a close-knit family business.”

A resident of Lafayette, Jeff spends his time outside of work on a variety of pastimes. “I’m a passionate golfer, an avid fisherman and a sports nut,” he lists. “My favorite sports teams are the Cal Bears, the 49ers, the Giants, the Warriors and the Sharks.” Jeff also enjoys spending time with his wife, Donna, and their three children and two grandchildren.

In regard to his professional career, Jeff says he derives great satisfaction from improving his customers’ homes and lives. “Really, we’re in the comfort business—we make our customers’ homes easier to heat in the winter, easier to cool in the summer and much quieter when high-quality windows are installed. We’ve completed 18,000 jobs over the last 21 years, and it feels good to know I’ve provided so many people with a more comfortable home and an improved quality of life.”

When asked what he’d do if he were to retire tomorrow, Jeff says he’d spend more time pursuing the activities he currently enjoys. “I’d play more golf, fish more often and spend more time with my family. However, I’d also want to work part-time and keep my hand in the industry. I enjoy what I do and I’m good at it, so it would be fun to work a couple of times a week doing measurements and dropping by jobsites.”

Ask Me Anything!

Q: Are you an early bird or a night owl?
A: An early bird.

Q: What’s your favorite local restaurant?
A: Postino in Lafayette.

Q: If you could travel anywhere in the world, where would you go?
A: I would go to St. Andrews in Scotland to see the castles and play that famous golf course.

Q: What’s your favorite holiday?
A: Thanksgiving, because I get to be around the people I love most. Plus, I don’t mind the four-day weekend.

Q: What’s your favorite band?
A: The Beatles—I listen to them just about every day.

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Expert articles
  • Permits: An Important Consideration When Hiring a Contractor

    PLEASANTON — Before hiring a contractor to replace your home’s windows, siding or stucco, make sure they’re willing and able to handle building permits. The permitting process for exterior renovations can be quite daunting—there are Title 24 questions, floor plan questions, material questions, etc. That’s why it’s crucial to choose a company with the experience to fulfill all requirements needed to obtain a permit for your project.

    One reason it’s important to hire a company that’s experienced with permits is the complexity of modern building code. For example, at least one window in any residential bedroom must qualify as an “egress window,” which means an occupant can easily climb out in the event of an emergency. What’s more, the window must meet four specific criteria to fulfill this requirement. Also, all window and door glass within 18 inches of the floor must be tempered safety glass, which is heat-hardened to increase durability.

    When you apply for a permit, these kinds of details need to be laid out in the submitted plans. If this isn’t done correctly, you could be looking at substantial project delays. A less experienced (or less conscientious) contractor is more likely to make a mistake than one that’s well-familiar with building code requirements and the permitting process.

    One additional consideration regarding the permitting process is the city or county you’re dealing with. In most cities, you can get permits turned around fairly quickly, but in others, it can be difficult and/or time-consuming. For example, if you live in Oakland, you’re looking at about a 30-day turnaround time for permit approval. By working with a contractor that’s familiar with your local building department, you’re less likely to experience delays due to this factor.

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Expert video tip
  • Video: Consideration for Choosing a Window Contractor

    Complete Video Transcription:

    PLEASANTON — Host, Sarah Rutan: When choosing a contractor to replace your home’s windows, there’s one aspect you don’t want to overlook. Today we’re in Pleasanton with Diamond Certified Expert Contributor Jeff Kendall of Custom Exteriors to learn more.

    Diamond Certified Expert Contributor, Jeff Kendall: A helpful tip for homeowners looking to replace their windows, siding or stucco is to choose a company that takes care of the daunting permit ordeal that most cities and counties can put a homeowner through. There are Title 24 questions, there are floor plan questions, there are material questions, and it’s very, very important to choose a company that has the experience to get through all the requirements that are needed to obtain a building permit for your home improvement project.

    Host, Sarah Rutan: To learn more from local, top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Grayeagle Porter

Expert CONTRIBUTOR PROFILE
  • Grayeagle Porter is a design consultant at Custom Exteriors, Inc., a Diamond Certified company. He can be reached at (877) 312-3507 or by email.

Grayeagle Porter: An Unforeseen Trajectory

By James Florence, Diamond Certified Resource Reporter

PLEASANTON — As a young man, Grayeagle Porter could never have foreseen the unique course his professional path would take. One thing is for sure: he wouldn’t change a thing about it. “I actually began my career in the theater,” he recounts. “I got my degree in dramatic arts and acted professionally for about 10 years. After getting married, I needed higher-paying work, so I got into the hospitality industry and worked in hotels and restaurants. During this time, I was approached by the owner of a window company, who told me I’d be really good at selling windows. It seemed like a good opportunity, so I got trained and started doing it. Later, in 2000, I was hired at Custom Exteriors and I’ve been here ever since.”

As a design consultant at Custom Exteriors, Inc., Grayeagle says he takes pride in having a specific area of expertise. “After coming on at Custom Exteriors, I found myself drawn to wood windows and completely immersed myself in that aspect of the industry. I toured factories throughout the country and took every opportunity to learn more. As a result, over the years, I’ve carved a niche for myself as a leading wood window expert in the Bay Area.”

Born on the Akwesasne Mohawk Reservation in New York and raised in Niagara Falls, Grayeagle came to California as a teenager. “I basically ran away from home, came out here and roughed it,” he says. “I put myself through school and all of that. However, I’ve always kept close ties with my family back east, and I still visit them regularly.”

Outside of work, Grayeagle’s primary pastimes include performing with his band and traveling. “I’m the male lead singer of Site6, a local band that plays ’70s and ’80s pop, rock, and blues covers,” he details. “It’s a very fun, close-knit group, and we’re highly sought after. I also love to travel. Besides visiting family back east, I take lots of trips to visit the friends I’ve made throughout the U.S. and the world.”

In his life and career, Grayeagle measures his success by the quality (and quantity) of his relationships. “To me, the most important thing is considering others—to be kind, helpful and nurturing. As a professional, I never mislead my customers; rather, I try to lead them where they want to go. I’m very blessed. I have many friends and many people who love me, so I’m a living success.”

When asked what he’d do if he retired tomorrow, Grayeagle says he’d probably move to Canada. “Since I was raised in Niagara Falls, I have dual citizenship, and I still have family there. The people in Canada are nice and it’s not nearly as crowded as it is here. The main thing I’d have to give up here is the weather, but it’d be worth it to be closer to my family.”

Ask Me Anything!

Q: What was your first job?
A: I got a job as a roofer when I was 14. I was so excited to be making $2.35 an hour!

Q: Do you have a favorite band or musician?
A: My absolute favorite artists to sing are Frank Sinatra, Dean Martin, Engelbert Humperdinck and Tom Jones. If it were my choice, I’d be a Michael Bublé-type performer.

Q: If you could time-travel, would you go to the past or the future?
A: The past. I would probably go back to America about 800 years ago when there was nobody here but us natives.

Q: What’s your favorite thing to do on a rainy day?
A: I like to read, go over music or go to the movies.

Q: Do you collect anything?
A: I collect things from my children, godchildren and grandchildren. I taught my kids that the greatest gift you can give is something you’ve made yourself, so I have all kinds of drawings, collages and other art pieces they’ve made.

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Expert articles
  • 3 Window Styles

    PLEASANTON — When installing new windows, it can be difficult to decide which style will work best for your home. To make an informed decision, consider the following window styles and their attributes:

    Vinyl

    The quality of vinyl windows has improved considerably during the last 20 years. The main criteria for homeowners who choose vinyl are affordability, thermal efficiency and minimal maintenance. Additionally, vinyl windows are easy to install (via retrofit or new construction) and come with a lifetime warranty. The main drawback of vinyl windows is the limited design and color options.

    Fiberglass

    Fiberglass is the strongest window frame material on the market—eight times stronger than vinyl. Unlike vinyl, fiberglass can be painted, and since it’s a natural product, it’s a good choice for environmentally-conscious homeowners. Because of its strength, it’s not easily damaged and will perform for a long time following installation.

    Wood

    If aesthetics are a primary concern for you or your home has a distinct architectural style, wood windows are an ideal choice. Basically, they’re the equivalent of hanging fine furniture on your walls. With wood windows, there’s an endless number of custom options for design, colors and stains. Additionally, wood windows exceed all national and local energy efficiency codes, so your windows will perform as good as they look.

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Expert video tip
  • Video: Understanding Your Window Options

    Complete Video Transcription:

    PLEASANTON — Host, Sarah Rutan: When choosing new windows for your home, it’s important to learn about the different options available. Today we’re in Pleasanton with Diamond Certified Expert Contributor Grayeagle Porter of Custom Exteriors to learn about three popular choices.

    Diamond Certified Expert Contributor, Grayeagle Porter: When buying windows, sometimes it’s very difficult to discern what type of window should I have. What would work best for me? What is my criteria? Well those are all good questions since the – the industry has a lot – lot to choose from. I think to break it down into categories would work best, and just talk a little about each one of them and what criteria they serve and what would be best for you. So I’ll break it down into three different categories, vinyl, fiberglass and wood windows.

    So let’s start with vinyl. Of course there’s been a lot of talk about vinyl in the past, the quality of vinyl has changed considerably in the last 20 years. The quality has gotten a lot better. So the criteria usually for vinyl is, I want something that’s affordable, I want something that’s thermal efficient, and something that I don’t want to maintain or have to worry about again, something that has a lifetime warranty. But with vinyl comes, you know, limitations of color. You can get some of them with color on the outside. You can retrofit them, which is a method of installation that’s very easy. Or new construction, which means take out the old frame and put in the new frame. So vinyl is very popular, probably – I’d say 70 percent of all windows sold are vinyl these days, and that’s because of that criteria. Quick, easy, affordable. Very limited options and so forth, and very easy to take care of.

    So now let’s move in to fiberglass. Now fiberglass is the strongest material you can get for a window frame. It is eight times stronger than vinyl. It is a product that can be painted, and it’s usually a stream-lined kind of product that looks a lot like vinyl. You put them next to each other, sometimes you don’t know which is which. But fiberglass came out of the whole green movement, you know – things that are natural. I want something that’s not made from oil. I want something that’s made from sand which is, you know, very plentiful. And also I want a strong window, that I know it’s going to last, something that’s not going to scratch or gouge – that sort of thing. And of course you do pay a little bit of a premium for that. So fiberglass is an up and coming window, and I’m talking about all fiberglass, not a composition window.

    Now the final category is probably something I know most about, and that is a wood window. Now if you’re looking for virtually unlimited design options and flexibility and you want to hang furniture on your walls, now you can do that with wood. There’s so many options. There’s so many exceptions. There’s so many things to think about, and of course I’m not going to go into it in this viewing, but if you want stained finishes, if you want 19 different colors on the outside, if you want to meet and exceed all of the national codes and local codes, then wood windows are for you. Again, if you’re looking for something that’s architecturally correct, that has unlimited design options, then wood is for you.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM David Lopez

Expert CONTRIBUTOR PROFILE
  • David Lopez is sales manager of Custom Exteriors, Inc., a Diamond Certified company. He can be reached at (877) 312-3507 or by email.

David Lopez: A Grounded Career

By James Florence, Diamond Certified Resource Reporter

PLEASANTON — After joining the United States Air Force, David Lopez figured he’d spend the rest of his life soaring through the skies. In the end, he found satisfaction in a more grounded career. “Out of high school, I joined the Air Force and served four years as a crew chief on an A-10 Thunderbolt,” he recounts. “After I got out, my plan was to become a pilot for United Airlines. Between moving back to California from my Air Force base in Tucson, I made a friend who was in the construction business. I started working with him and I enjoyed it, so I figured I’d do construction for a while and look into piloting later.”

David’s temporary stint in construction turned out to be a long-term engagement, and over the next several years he became versed in all aspects of the trade. At a certain point, he decided to switch from field work to sales. After gaining experience with a couple of different companies, David was hired by Custom Exteriors, Inc., where he has been for nearly a decade.

Today, as sales manager at Custom Exteriors, David says his favorite part of his job is passing on his knowledge to the company’s new recruits. “I really like working with our new sales reps, teaching them what I’ve learned in my career and equipping them to help homeowners like I do.”

A resident of Pleasanton, David spends his time outside of work on a variety of pastimes. “I like going fishing, camping and pretty much anything else outdoors,” he details. “I also enjoy cooking at home and watching football.” Additionally, David likes doing activities with his wife, Lourdes, and their two children. “I really enjoy getting out and about with my family and exploring different parts of the Bay Area.”

In his life and career, David says one of his primary motivations is helping others. “I want to be able to look back on my life and say, ‘I did something good for somebody.’ I like helping others, and I’m very thankful to have a job where I get to help people fix up their homes—that gives me great satisfaction.”

When asked the first thing he’d do if he were to retire tomorrow, David says he’d take a vacation. “My son has been bugging me about taking the family to Bali, so maybe I’d go ahead and do that.”

Ask Me Anything!

Q: What was your first job?
A: I had a paper route when I was in elementary school.

Q: What’s your favorite sports team?
A: The Oakland Raiders.

Q: Are you a dog person or a cat person?
A: A dog person.

Q: If you could time travel, would you go to the past or the future?
A: I would go to the future, just because I’m always interested in what’s coming next.

Q: Do you collect anything?
A: Fishing equipment.

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Expert articles
  • Benefits of a Fiberglass Entry Door

    PLEASANTON — When choosing a new entry door for your home, it’s worthwhile to consider the many benefits a fiberglass door provides:

    Performance

    Wood entry doors expand and contract with changes in weather, which can cause issues like sticking or air gaps between the door and frame. Since fiberglass doors aren’t made of wood, they don’t fluctuate with the seasons, which avoids these types of issues.

    Energy efficiency

    Because it has a foam core, a fiberglass door is denser and more energy-efficient than a conventional wood door.

    Strength/durability

    A fiberglass door offers comparable strength to a steel door, but without steel’s cold aesthetic. Fiberglass doors also resist dents and retain their color longer than wood doors (which require ongoing repainting/recoating).

    Style versatility

    Fiberglass doors are available in a wide variety of colors and styles, so you’re sure to find one that suits your needs and preferences.

    Home resale value increase

    Many homeowners are surprised to learn how much a front entry door can affect their home’s resale value. In fact, according to Remodeling Magazine’s 2018 Cost vs. Value Report, a nice front door can increase a home’s value by as much as $18,000. That’s why it’s worth investing more for a high-quality fiberglass entry door.

    Read moreRead less
Expert video tip
  • Video: Fiberglass Door Benefits

    Complete Video Transcription:

     Host, Sarah Rutan: When choosing a new entry door for your home, consider the many benefits a fiberglass door provides. Today we’re in Pleasanton with Diamond Certified Expert Contributor David Lopez of Custom Exteriors to learn more.

    Diamond Certified Expert Contributor, David Lopez: My tip for the day is going to be about entry doors, and one of the main reasons why people pick fiberglass entry doors is because of their longevity. A lot of folks will tell us when we get to their house that they want to replace their door because in certain times of the year they either get stiff or they have gaps around them, and fiberglass doors hold up much better. And maintenance – a lot of folks tell us that they don’t like to have to keep maintaining their doors, where fiberglass will hold their color – either it’s paint or stain – much longer. And they are much more insulating as well.

    So as far as energy savings a lot of people are trying to do fiberglass doors because of the energy savings. Because it is a foam-filled door, so it’s a lot better than just having a wood door that, you know, might get cracks in it and things like that. Also people like to have the strength of steel, but they don’t like steel because it’s such a cold door. Where fiberglass has the strength of steel but it doesn’t have the ability to have cold or it doesn’t have dents, so it’s able to outlast a lot of wood doors and other steel doors and options that homeowners might pick.

    And there are so many new options for the fiberglass door that allows homeowners to basically have any door that they ever imagined in fiberglass versus the wood that was a traditional door in home owner’s homes. So we like to do the fiberglass door because of the fact that it really adds value to the house. When we see a house, we can see the neighbors and what the neighbors have done and so we’ll pick out designs to help the home owner pick a door that fits their home and also to increase the value of their home. Because the door – it makes a statement to your home.

    Host, Sarah Rutan: To learn more from local, top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Custom Exteriors, Inc. WEBSITE AND EXTERNAL FEED
  • Custom Exteriors, Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Custom Exteriors, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 504 VERIFIED CUSTOMERS i
Custom Exteriors, Inc. : Average 9.0 out of 10 based on 504 unique customer surveys of customer satisfaction.

Paula E.

VERIFIED Custom Exteriors, Inc. CUSTOMER

1 of 504

Quality 10
10 10
Loyalty Yes
CRITIQUE

They gave me good service and understood the technical requirements for the project. They came out and did the work. It was a seamless experience.

The owner, Jeff Kendal, is a really nice guy and a pleasure to work with.

Victor G.

VERIFIED Custom Exteriors, Inc. CUSTOMER

2 of 504

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very prompt in providing quotes, scheduling the job, and the installation. The product was top quality.

Good customer service and quality product, the owner contacted us directly and provided personal service.

Ryan F.

VERIFIED Custom Exteriors, Inc. CUSTOMER

3 of 504

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them to others.

The quality of the work was good.

Ellen B.

VERIFIED Custom Exteriors, Inc. CUSTOMER

4 of 504

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very knowledgeable.

Nothing really comes to mind.

Terry D.

VERIFIED Custom Exteriors, Inc. CUSTOMER

5 of 504

Quality 10
10 10
Loyalty Yes
CRITIQUE

This is the second time I've used them, and I plan on using them a third. From the first phone call to the guys in the field, everyone was always on the same page.

I liked the owner's involvement.

Stephen F.

VERIFIED Custom Exteriors, Inc. CUSTOMER

6 of 504

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were courteous, paid a lot of attention to detail, and made sure they got the job done right.

They always wanted to make sure they understood what we wanted, and that things were done correctly.

Marion V.

VERIFIED Custom Exteriors, Inc. CUSTOMER

7 of 504

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them. They were very professional, courteous, and timely. Everyone was very professional, and they had great customer service.

I would say, their professionalism. They did a great job.

Ken B.

VERIFIED Custom Exteriors, Inc. CUSTOMER

8 of 504

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reliable, local, and I would use them again.

I liked that the owner came out to do the measurements.

Cheri W.

VERIFIED Custom Exteriors, Inc. CUSTOMER

9 of 504

Quality 10
10 10
Loyalty Yes
CRITIQUE

The workmanship was great. I was a little disappointed with the time it took from the initial process to the start of the job.

They really helped me pick the right product. I thought I knew what I wanted, but we decided it wasn't going to work. They were very helpful.

Jacqueline F.

VERIFIED Custom Exteriors, Inc. CUSTOMER

10 of 504

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to go there.

I waited while they did the tinting.

Martha C.

VERIFIED Custom Exteriors, Inc. CUSTOMER

11 of 504

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very satisfied. They did a great job, and it really improved my house. The workmen were very easy to be around, and they also were very professional. They went above and beyond.

The windows look beautiful.

Ann D.

VERIFIED Custom Exteriors, Inc. CUSTOMER

12 of 504

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional and experienced. They did what they said they would do.

Just their professionalism

Ron C.

VERIFIED Custom Exteriors, Inc. CUSTOMER

13 of 504

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were competent, and they got the job done. They were a very good vendor.

Nothing in particular

Jill L.

VERIFIED Custom Exteriors, Inc. CUSTOMER

14 of 504

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did great work, and they were prompt and efficient.

Just what I already said.

Cliff M.

VERIFIED Custom Exteriors, Inc. CUSTOMER

15 of 504

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very prompt and professional.

They really explained the process well.

Bob L.

VERIFIED Custom Exteriors, Inc. CUSTOMER

16 of 504

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do excellent work.

Everyone was very professional.

Donald B.

VERIFIED Custom Exteriors, Inc. CUSTOMER

17 of 504

Quality 10
10 10
Loyalty Yes
CRITIQUE

They quality, and the installation was excellent. But there was an incorrect measurement which caused an excessive delay.

I would say, the final result stands out.

Steve C.

VERIFIED Custom Exteriors, Inc. CUSTOMER

18 of 504

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell consumers to definitely have them come and look at your job, but also check out their products. They did what they said they would do with no surprises.

It's been awhile.

Bob L.

VERIFIED Custom Exteriors, Inc. CUSTOMER

19 of 504

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional, used high quality materials, they were on time, and they did what they said they would do.

I don't have anything in particular.

Yanira H.

VERIFIED Custom Exteriors, Inc. CUSTOMER

20 of 504

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very fast, and they made sure that the job was done right.

I think the fact that they were so fast.

Read All 504 Survey Responses at Ratings View