Diamond Certified Company Report

Custom Exteriors, Inc.

Diamond Certified Company Report

Custom Exteriors, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 454 VERIFIED CUSTOMERS i

Paula E.

VERIFIED Custom Exteriors, Inc. CUSTOMER

1 of 454

Quality 10
10 10
Loyalty Yes
CRITIQUE

They gave me good service and understood the technical requirements for the project. They came out and did the work. It was a seamless experience.

The owner, Jeff Kendal, is a really nice guy and a pleasure to work with.

Victor G.

VERIFIED Custom Exteriors, Inc. CUSTOMER

2 of 454

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very prompt in providing quotes, scheduling the job, and the installation. The product was top quality.

Good customer service and quality product, the owner contacted us directly and provided personal service.

Ryan F.

VERIFIED Custom Exteriors, Inc. CUSTOMER

3 of 454

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them to others.

The quality of the work was good.

Read All 454 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Jeff Kendall (L) and Kevin Gundry, Owners

Custom Exteriors, Inc. offers full-service home enhancement services to clients throughout the Bay Area. In addition to specializing in windows and doors, the company focuses on stucco, stone and fiber cement siding. It also provides free in-home evaluations and estimates, and its showroom has gained recognition as one of the region’s most complete and accommodating.

Owners Jeff Kendall and Kevin Gundry founded Custom Exteriors in 1997 with a simple business concept in mind: providing the best available home improvement products at factory-direct prices; hiring only professional, licensed sales staff members; and installing new windows using certified master installers who work exclusively for the company.

Custom Exteriors’ Home Performance division helps Bay Area homeowners improve the energy efficiency of their homes. Using PACE finance programs HERO, CaliforniaFIRST and Ygrene, qualifying homeowners can upgrade their homes with improved performance from windows, doors, insulation, HVAC, solar, roofing and even fiber cement siding. “Working with our PACE partners, we’re the single destination for our clients’ energy-efficient exterior home improvement projects,” says Mr. Kendall.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Custom Exteriors, Inc.

COMPANY CONTACT
Service AREA

Contra Costa County
Alameda County
San Mateo County
Santa Clara County
San Francisco
Marin County
Solano County

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SERVICES PERFORMED

New Retrofit and Energy-Efficient Windows
Entry Doors—Fiberglass and Wood
Stucco and Stone Replacement
James Hardie Fiber Cement Siding
Roofing
HVAC
Solar
Exterior Home Design

BRANDS Supported

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Custom Exteriors, Inc.

Company Profile

Custom Exteriors, Inc. offers full-service home enhancement services to clients throughout the Bay Area. In addition to specializing in windows and doors, the company focuses on stucco, stone and fiber cement siding. It also provides free in-home evaluations and estimates, and its showroom has gained recognition as one of the region’s most complete and accommodating.

Owners Jeff Kendall and Kevin Gundry founded Custom Exteriors in 1997 with a simple business concept in mind: providing the best available home improvement products at factory-direct prices; hiring only professional, licensed sales staff members; and installing new windows using certified master installers who work exclusively for the company.

Custom Exteriors’ Home Performance division helps Bay Area homeowners improve the energy efficiency of their homes. Using PACE finance programs HERO, CaliforniaFIRST and Ygrene, qualifying homeowners can upgrade their homes with improved performance from windows, doors, insulation, HVAC, solar, roofing and even fiber cement siding. “Working with our PACE partners, we’re the single destination for our clients’ energy-efficient exterior home improvement projects,” says Mr. Kendall.

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Company Philosophy

"We understand that our clients' homes are their biggest investments, so we take great care to provide the best home improvement experience possible. Each project we take on is touched by one of our owners, which ensures quality control at every level of the company. We want our customers to reap the benefits of their installations without having to worry about maintenance and troubleshooting."

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Comparative Summary

Jeff Kendall and Kevin Gundry started Custom Exteriors, Inc. in 1997 with a simple objective in mind: to provide and install the best possible home improvement products alongside the best possible service. “It all starts with our mission statement: We want this to be the best home improvement project and experience our customers have ever had,” says Mr. Kendall. “That philosophy is backed by a lifetime warranty on everything we sell and install.”

Custom Exteriors’ expertise is multi-faceted–the Pleasanton-based company takes a full-service approach to home enhancement, specializing in windows, doors, stucco and stone, attic insulation, and roofing. It also offers free, in-home evaluations and estimates, and its showroom has gained recognition as one of the region’s most complete and accommodating. “We’re convinced we have the best showroom in the Bay Area,” says Mr. Kendall. “Customers can come in and get a real feel for our company.

“We have something called the ‘wall of install,'” he continues. “It shows people how, for example, a retrofit window is put in from start to finish, and it explains how a new construction window compares as well. Customers can come see the types of products we sell here and witness how they’d be installed in their home.”

Custom Exteriors has completed more than 12,000 Bay Area jobs since its inception, a consistent presence that Mr. Kendall attributes to the loyalty of his customers. “They’re our biggest award,” he says. “Sixty-five to 70 percent of our yearly business comes from referrals of satisfied customers, which says a lot.” The company has also garnered praise from the home improvement industry’s national media– Window & Door magazine named it “Number One Consumer Window Company” in 2006 and “Installation Company of the Year” in 2009.

Custom Exteriors employs every person on its crews, including estimators, so there are no subcontractors complicating a job’s progress. It also prides itself on buying the best-quality products available on the market–like superior caulking, low-expansion foam, and top-brand windows and doors–because, as Mr. Kendall says, “we want our customers to live with their installations trouble- and maintenance-free for as long as they own their home.”

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SELECTED PHOTOS FROM Custom Exteriors, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Kevin Gundry

Expert CONTRIBUTOR PROFILE
  • Kevin Gundry is a 28-year veteran of the home improvement industry and CFO of Custom Exteriors, Inc., a Diamond Certified company. He can be reached at (877) 312-3507 or by email.

Kevin Gundry: Customizing Success

By James Florence, Senior Writer

PLEASANTON — After nearly a decade in the home improvement industry, Kevin Gundry took a seminal step to customize his professional destiny. “I got into selling home improvements back in 1989,” he recounts. “After working for a couple of different companies, I partnered with my friend, Jeff Kendall, to found Custom Exteriors in 1997. At first, we were basically going door to door, throwing flyers onto driveways and cold-calling past contacts. We grew substantially during the following decade, nearly doubling our business each year. When the 2008 crash hit, we had to weather some hard times, but we hung in there and have since been on the rise.”
Today, as CFO of Custom Exteriors, Inc., Kevin says his favorite part of his job is transforming people’s homes with exterior upgrades. “It’s amazing how something as simple as replacing windows can make a home look so much better. It’s really neat to see the impact of our work and get positive feedback from customers who have seen an improvement in their homes’ look and performance.”
A resident of Danville (where he lives with wife, Bianca, and their children), Kevin expresses his appreciation for life in the Bay Area. “I think the Bay Area is one of the best places in the world. With five kids, my wife and I don’t get to travel much, so it’s nice that we at least get to live in such a beautiful and diverse place.”
When he’s not working, Kevin likes to spend as much time as possible outdoors. “I’m a big backpacker—I probably backpack 100 miles every summer,” he details. “My goal is to backpack along the entire Pacific Crest Trail from Mexico to Oregon, and every year I do another chunk of it.” Besides backpacking, Kevin enjoys fishing, camping and spending time with his family.
In regard to his career, Kevin espouses the importance of quality over quantity. “While we’re happy to see our company growing again, we don’t want to grow just for growth’s sake,” he explains. “After all, you can be a huge company, but if you aren’t making your customers happy, what good is it? That’s why we pay close attention to efficient management and customer satisfaction, with the goal of continually improving the way we run our business. By staying focused on what matters most, we hope to continue growing in both size and excellence.”
When asked the first thing he’d do if he were to retire tomorrow, Kevin says he’d do some long-deferred traveling. “I’d visit some countries I’ve never been to, which at this point is most of them,” he laughs. “The truth is, I’ve only been to Canada and Mexico, so there’s a whole lot more world for me to see. Of course, I would also spend more quality time with my family.”

Ask Me Anything!
Q: Are you an early bird or a night owl?
A: An early bird.

Q: What’s your favorite sports team?
A: The Oakland Raiders.

Q: What’s your favorite TV show?
A: “The Walking Dead.”

Q: Music or talk radio?
A: Talk radio—mostly sports.

Q: What’s your favorite thing to eat for dessert?
A: Chocolate ice cream.

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Expert articles
  • Double-Pane Window Innovations

    PLEASANTON — Double-pane windows have come a long way over the last decade, with today’s products incorporating several performance-enhancing innovations. One such innovation is the development of Low-E 366 glass, which contains layers of silver oxide that reflect radiant heat and filter out UV light. These enhanced properties make the glass far more thermally efficient than conventional glass.

    In addition to improved glass, today’s double-pane windows feature non-conductive spacers that don’t conduct heat and cold like their metal precursors. There’s also argon, a colorless, odorless gas that further improves window insulation and performance when inserted between the panes. Additionally, homeowners can ask for soundproof windows that block out noise with the combined power of double- and triple-strength glass.

    The average double-pane window from 10 years ago doesn’t have any of this technology—usually, it’s just two panes of single-strength glass separated by a metal spacer. In fact, many older double-pane windows are now failing, often due to moisture seeping in between the panes. Whether your windows are failing or simply underperforming, consider upgrading to a more modern product. Not only will it save energy, reduce noise and improve comfort, it may also increase your home’s resale value.

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Expert video tip
  • Video: Upgrading Double Pane Windows

    Complete Video Transcription:

    PLEASANTON — Host, Sarah Rutan: Even if your home has double pane windows, if they’re more than 10 years old, you aren’t getting the benefits that modern products have to offer. Today we’re in Pleasanton with Diamond Certified Expert Contributor Kevin Gundry of Custom Exteriors to learn more.

    Diamond Certified Expert Contributor, Kevin Gundry: Double-paned windows have changed drastically just in the last few years. If your house is about ten years or older, it’s a good idea to take a look at the new upgrades that have been made on double-paned windows.

    For instance, a lot of the newer windows today have Low-E 366 glass with argon and non-conductive spacers. And then we also have now what’s called a sound package, which is double-strength glass combined with triple-strength glass, which gives you a better overall performance against allowing noise to come through the windows. A lot of your older windows that are in homes actually don’t have any of this technology. You have double-paned windows, but, unfortunately, a lot of it’s with single-strength glass– just clear glass– and a metal spacer bar in between the panes. And in fact, many of these windows are failing because there’s moisture getting in between the panes of glass.

    So, if you have a house that was built more than ten years ago, you have metal spacers, you may have either a vinyl-framed window or an aluminum-framed window that is hard to open and close and feels like there’s a lot of heat coming in, it’s a good idea to take a look at the new technology that’s out there today that not only is going to make the window open and close better and sound better and look better, but also is going to save you energy and save you money in your pocket and make your house much more energy efficient and bring up the resale value of your home.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit out Diamond Certified Expert Reports at experts.diamondcertified.org.

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Custom Exteriors, Inc. WEBSITE AND EXTERNAL FEED
  • Custom Exteriors, Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Custom Exteriors, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 454 VERIFIED CUSTOMERS i
Custom Exteriors, Inc. : Average 9.0 out of 10 based on 454 unique customer surveys of customer satisfaction.

Paula E.

VERIFIED Custom Exteriors, Inc. CUSTOMER

1 of 454

Quality 10
10 10
Loyalty Yes
CRITIQUE

They gave me good service and understood the technical requirements for the project. They came out and did the work. It was a seamless experience.

The owner, Jeff Kendal, is a really nice guy and a pleasure to work with.

Victor G.

VERIFIED Custom Exteriors, Inc. CUSTOMER

2 of 454

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very prompt in providing quotes, scheduling the job, and the installation. The product was top quality.

Good customer service and quality product, the owner contacted us directly and provided personal service.

Ryan F.

VERIFIED Custom Exteriors, Inc. CUSTOMER

3 of 454

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them to others.

The quality of the work was good.

Noel P.

VERIFIED Custom Exteriors, Inc. CUSTOMER

4 of 454

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have good quality windows that they install in a timely manner.

They provide good customer service overall and have a good work ethic.

Audrey A.

VERIFIED Custom Exteriors, Inc. CUSTOMER

5 of 454

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were on time and cleaned up after they were done. They did what they said they would do.

The windows and stucco came out right.

Carl T.

VERIFIED Custom Exteriors, Inc. CUSTOMER

6 of 454

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They were honest, competent, and came out when they said they would. They got the job done.

We met with them, they gave us an estimate, and they did the job timely and well.

Michelle D.

VERIFIED Custom Exteriors, Inc. CUSTOMER

7 of 454

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have referred them already. They are a great company to use.

I was really indecisive, and they went over all the different options. They helped me choose the best products for my house.

John Y.

VERIFIED Custom Exteriors, Inc. CUSTOMER

8 of 454

Quality 10
10 10
Loyalty Yes
CRITIQUE

They might not be the cheapest, but they are honest and good at installation. You can buy the same window, but the installation determines if it will leak or not. I am happy with their service.

The installation staff are nice, friendly, helpful, and they do a good job.

Ron G.

VERIFIED Custom Exteriors, Inc. CUSTOMER

9 of 454

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a professional job with a complete understanding of cost and what you want to have done. They see the project through to completion.

I liked their design services. I had an idea, and they offered additional ideas. We worked out a design together.

Luke M.

VERIFIED Custom Exteriors, Inc. CUSTOMER

10 of 454

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job.

They are very professional people. They were honest, prompt, and they answered all of my questions. They did what they said they were going to do. I'm happy with the service.

Hank F.

VERIFIED Custom Exteriors, Inc. CUSTOMER

11 of 454

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, and they do a very good job.

We felt they cared about us.

Joe C.

VERIFIED Custom Exteriors, Inc. CUSTOMER

12 of 454

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have already referred them to some of my friends. They are really good.

We liked how professional they were. They had everything ready and brought samples of the colors and products for us to see.

Tim B.

VERIFIED Custom Exteriors, Inc. CUSTOMER

13 of 454

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional, courteous, and the service and value I received were spot on.

The professionalism of their staff

Tom S.

VERIFIED Custom Exteriors, Inc. CUSTOMER

14 of 454

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very straightforward and deliver what they say they are going to deliver. They installed twelve windows in our house.

They didn't get in the way and worked around our schedule. They were very clean and put tarps down everywhere. They cleaned up when they were finished.

Bill P.

VERIFIED Custom Exteriors, Inc. CUSTOMER

15 of 454

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great.

I liked every aspect of working with them. The people, quality, and customer service were great. I really liked Jack, the person we dealt with.

Bruce G.

VERIFIED Custom Exteriors, Inc. CUSTOMER

16 of 454

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're fair, they have good quality, and they're committed to delivering on time and with professionalism.

The choices and their knowledge

Jack P.

VERIFIED Custom Exteriors, Inc. CUSTOMER

17 of 454

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work.

They were fast, clean, and they gave us a lot of great information.

Clay J.

VERIFIED Custom Exteriors, Inc. CUSTOMER

18 of 454

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good, neat, clean, and fast.

They did a good job.

Scott C.

VERIFIED Custom Exteriors, Inc. CUSTOMER

19 of 454

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have good prices, good products, and clean installations.

They are friendly.

Felix K.

VERIFIED Custom Exteriors, Inc. CUSTOMER

20 of 454

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable, thorough, and efficient.

They do good, quality work.

Read All 454 Survey Responses at Ratings View