Diamond Certified Company Report

Dinwoodie Landscape Services

Diamond Certified Company Report

Dinwoodie Landscape Services

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 247 VERIFIED CUSTOMERS i

Harriet D.

VERIFIED Dinwoodie Landscape Services CUSTOMER

1 of 247

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have had them for years, I enjoy their services, and plan on using them for the a number of years. I'd tell other people to hire them and keep them. They give good service with a lot of satisfaction.

They do everything they say they will to my satisfaction for a number of years.

Victoria V.

VERIFIED Dinwoodie Landscape Services CUSTOMER

2 of 247

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very detailed, very knowledgeable about what they're doing, very thorough, very prompt, and on time. If you ask them to do something specific, they do research on it, and they give and explain the options available to me. They're responsible.

I have a large property that needs to be thoroughly taken care of, and because of them it's a manicured garden. They go above and beyond, and they are very good. I'm very satisficed with their work.

Eve S.

VERIFIED Dinwoodie Landscape Services CUSTOMER

3 of 247

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were clear about their expertise, like they will let us know about the boundaries of their knowledge, and helped us hire a tree specialist when it was necessary. I've recommended them to a lot of people, and now my neighbors use them as well.

They're reliable and they do what they say they're going to do.

Read All 247 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Sally Jo Dinwoodie, Owner

Dinwoodie Landscape Services offers a wide range of gardening services to residential and commercial clients in parts of Contra Costa County and Alameda County. For landscape and lawn maintenance, the company handles fertilizing,  mowing, weeding, irrigation adjustments, dead heading, mulching, aesthetic pruning, aerating and planting, and more. It also cleans up gardens that have been untended for extended periods of time and provides consulting services for homeowner groups, condo and townhouse associations, and property managers with their own landscape management crews.

Owner Sally Jo Dinwoodie established Dinwoodie Landscape Services to cultivate vibrant, thriving gardens and landscapes for customers throughout the East Bay. Ms. Dinwoodie has extensive training in horticulture and garden design, and she says she possesses a natural eye for combining texture and color in natural environments. “I work closely with my gardeners, and I’m very involved with each home garden we tend.”

Dinwoodie Landscape Services also offers real estate staging, in which it helps realtors and homeowners who are selling properties increase curb appeal by adding flowering plants and creating an inviting garden appearance. In addition, Ms. Dinwoodie consults with do-it-yourselfers on plant selection, planting techniques and other issues related to gardening.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Dinwoodie Landscape Services

COMPANY CONTACT
Service AREA

Contra Costa County

SERVICES PERFORMED

Residential & Commercial Landscaping
Cleanup & Maintenance
Consulting & Design
Real Estate Staging
Organic Natural Garden Care
Aesthetic Pruning
Horticulturally & Detail-Oriented Maintenance
Garden Assessment & Advice

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Dinwoodie Landscape Services

Dinwoodie Landscape Services works with gardens in all types of environments.

Company Profile

Dinwoodie Landscape Services offers a wide range of gardening services to residential and commercial clients in parts of Contra Costa County and Alameda County. For landscape and lawn maintenance, the company handles fertilizing,  mowing, weeding, irrigation adjustments, dead heading, mulching, aesthetic pruning, aerating and planting, and more. It also cleans up gardens that have been untended for extended periods of time and provides consulting services for homeowner groups, condo and townhouse associations, and property managers with their own landscape management crews.

Owner Sally Jo Dinwoodie established Dinwoodie Landscape Services to cultivate vibrant, thriving gardens and landscapes for customers throughout the East Bay. Ms. Dinwoodie has extensive training in horticulture and garden design, and she says she possesses a natural eye for combining texture and color in natural environments. “I work closely with my gardeners, and I’m very involved with each home garden we tend.”

Dinwoodie Landscape Services also offers real estate staging, in which it helps realtors and homeowners who are selling properties increase curb appeal by adding flowering plants and creating an inviting garden appearance. In addition, Ms. Dinwoodie consults with do-it-yourselfers on plant selection, planting techniques and other issues related to gardening.

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Company Philosophy

“We strive to make sure every customer is thrilled with their garden. It's not enough that we're happy with the job we've done; our customers need to love it, too. We treat our employees with respect and consideration, and they treat our clients the same way.”

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Comparative Summary

Dinwoodie Landscape Services offers “horticulture gardening” to residential and commercial clients in Alameda County and parts of Contra Costa County. According to owner Sally Jo Dinwoodie, the company’s services go beyond those of “mow and blow” gardening crews that roam the Bay Area. “We do fertilizing, mowing, weeding, irrigation adjustments, dead heading, mulching, aesthetic pruning and trimming, aerating and planting, pest prevention, garden staging, and general garden and landscaping design and consulting.”

Ms. Dinwoodie was trained in horticulture at Merritt College and landscape design at UC Berkeley Extension. She says she’s deeply involved in the day-to-day details of Dinwoodie Landscape Services. “I draw on my background to guide my crew and educate my customers. For example, a current pressing topic is how to mitigate the effects of fungal disease brought on by winter rains.”

Dinwoodie Landscape Services’ garden care operation is highly organized, says Ms. Dinwoodie, with well-trained crews who understand the technical aspects of everything they do. “They work well together and are attuned to the changing needs of our customers’ gardens.” Ms. Dinwoodie says her company only takes on jobs if it’s confident of success. If customers have problems that fall beyond the scope of her expertise, she freely refers them to other gardening professionals whom she believes are better qualified.

Dinwoodie Landscape Services provides “real estate staging,” a process that involves making a property’s yard as attractive as possible to would-be buyers. Ms. Dinwoodie also consults with do-it-yourselfers on plant selection, planting techniques and other issues related to gardening. Condo associations or tenant groups can hire the company to evaluate their own landscaping crews and recommend improvements.

Another of Dinwoodie Landscape Services’ specialties is cleaning up gardens that have been left untended for weeks, months or years. It can cut or remove large weeds, trim and prune overgrown plants, and do “whatever it takes to get gardens back in shape,” says Ms. Dinwoodie.

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Industry Info

Before hiring a gardener or horticulturist, determine your reasons for wanting a garden. Will you use the area to have garden parties? Will it be a place of solitude for you and your family? Will your children play in the area? Knowing exactly what purpose your garden will serve helps gardeners work toward a specific end result. Here are some other things to consider before starting a gardening project:

Identify any special considerations. Do you want to use Xeriscaping (a landscaping practice that reduces or eliminates the need for supplemental water from irrigation)? Would you like an organic environment that’s free of pesticides? Your gardener needs to understand these specifications before he or she begins work.

Know what part you’ll play in the gardening process. Do you want your garden to be the complete responsibility of your gardener, or do you want it to be a collaboration of ideas? Either way, good communication is important to ensure your garden turns out exactly how you envision.

Your gardener should have extensive general knowledge. Look for expertise on horticulture, pesticides, weed control, fertilizing, sprinkler systems and timer repair. A little questioning beforehand can save big disappointments down the road.

Make sure the gardener carries liability and workers’ compensation insurance. If they don’t, anything that happens on your property is your responsibility. An insured gardener will likely charge a bit more, but it’s worth it in the long run.

“There are certain things every gardener or horticulturist needs to know how to do correctly,” says Sally Jo Dinwoodie, owner of Dinwoodie Landscape Services in Richmond. “There are just so many things that can go wrong.” Ms. Dinwoodie cautions to check the credentials of any landscaper, gardener or horticulturist you hire. “Just because someone calls themselves a gardener doesn’t guarantee they know what they’re doing. And if they don’t, you’re the one who has to pay.”

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Frequently Asked Questions

Q: Will my project have an onsite supervisor?

A: Yes. For every job, there’s a hierarchy. We have a crew boss and several responsible people working under him. They all wear T-shirts with our logo. Our truck displays our name, too.

Q: Do you offer sustainable landscaping practices?

A: Absolutely. I’m a certified sustainable landscape professional, and I understand people have a strong desire to approach landscaping in a more natural and organic way.

Q: Can you help me plant a vegetable garden?

A: Yes. We can give really good advice. Some plants—beefsteak tomato plants, for example—are prone to fail in the East Bay environment. We’ll steer you in the right direction.

Q: How do you charge for your services?

A: We charge by the hour.

Q: Why is my lawn stressed?

A: You might be moving your lawn too tight. It should be a little loose so it can shade itself, which keeps roots cooler and reduces its need for water. Also, consider changing your watering program. We can educate you on how to water your lawn properly. We’ll discuss things such as aeration and top dressing (a very thin layer of organic mulch). California has clay soil that’s very condensed and compacted, and top dressing helps break up that hard soil with different sized particles. We can look at your lawn and help evaluate these things.

Q: I try to prune my plants but they never look good. What am I doing wrong?

A: A lot of pruning isn’t done with the plant’s form in mind. For example, rhododendrons must be pruned in the spring before they set their buds for the next year. You can’t see the buds, but they’re set within two months after they bloom. If someone asks why their rhododendrons don’t bloom, we ask how they’re pruned, whether they’re pruned in the fall and how they’re watered. We look at how much shade they get, and we try to understand the plants’ needs and determine what’s wrong.

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Diamond Certified RATINGS ON Dinwoodie Landscape Services
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 247 VERIFIED CUSTOMERS i
Dinwoodie Landscape Services : Average 8.2 out of 10 based on 247 unique customer surveys of customer satisfaction.

Harriet D.

VERIFIED Dinwoodie Landscape Services CUSTOMER

1 of 247

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have had them for years, I enjoy their services, and plan on using them for the a number of years. I'd tell other people to hire them and keep them. They give good service with a lot of satisfaction.

They do everything they say they will to my satisfaction for a number of years.

Victoria V.

VERIFIED Dinwoodie Landscape Services CUSTOMER

2 of 247

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very detailed, very knowledgeable about what they're doing, very thorough, very prompt, and on time. If you ask them to do something specific, they do research on it, and they give and explain the options available to me. They're responsible.

I have a large property that needs to be thoroughly taken care of, and because of them it's a manicured garden. They go above and beyond, and they are very good. I'm very satisficed with their work.

Eve S.

VERIFIED Dinwoodie Landscape Services CUSTOMER

3 of 247

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were clear about their expertise, like they will let us know about the boundaries of their knowledge, and helped us hire a tree specialist when it was necessary. I've recommended them to a lot of people, and now my neighbors use them as well.

They're reliable and they do what they say they're going to do.

Phil D.

VERIFIED Dinwoodie Landscape Services CUSTOMER

4 of 247

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they're very knowledgeable and know how to take care of the plants and the landscape. I've had gardeners cut plants that should never be cut and they had to be replaced, but they're very knowledgeable.

Their communication is very good.

Izumi F.

VERIFIED Dinwoodie Landscape Services CUSTOMER

5 of 247

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very good and they communicate very well.

They communicate very well and they are friendly.

Jana G.

VERIFIED Dinwoodie Landscape Services CUSTOMER

6 of 247

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a great job, we love them and their employees.

They are efficient.

Stuart K.

VERIFIED Dinwoodie Landscape Services CUSTOMER

7 of 247

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, easy to communicate with, and have a good knowledge of what they do.

A personal connection with Sally

David O.

VERIFIED Dinwoodie Landscape Services CUSTOMER

8 of 247

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've been using her since 1992, so I'm obviously very satisfied.

Her team does good work.

Priscilla R.

VERIFIED Dinwoodie Landscape Services CUSTOMER

9 of 247

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very reliable and high quality gardening service

The quality of their work

Loretta S.

VERIFIED Dinwoodie Landscape Services CUSTOMER

10 of 247

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think she's very competent and her crew is always very nice. She's always willing to help, if you have a question, she's always very responsive, and she seems to go the extra mile.

They've been coming to my house for many years now, and they're dependable and trustworthy. she and her staff, so I'm very happy with her.

David W.

VERIFIED Dinwoodie Landscape Services CUSTOMER

11 of 247

Quality 10
10 10
Loyalty Yes
CRITIQUE

I really like what they did. We told them what we would like our areas to look like and they accomplished it. They were within budget and followed through with what they said.

The bidding process was very thorough. They didn't miss any costs involved.

Betsy Y.

VERIFIED Dinwoodie Landscape Services CUSTOMER

12 of 247

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good, I have recommended them many of times to friends and family.

They are extremely helpful and friendly.

Steve B.

VERIFIED Dinwoodie Landscape Services CUSTOMER

13 of 247

Quality 9
9 10
Loyalty Yes
CRITIQUE

They did what they said they were going to do, we have been thinking about using them in replacement of our monthly people who come out, because they did so well.

They did what they said they were going to do.

Stephanie C.

VERIFIED Dinwoodie Landscape Services CUSTOMER

14 of 247

Quality 9
9 10
Loyalty Yes
CRITIQUE

I would say that they're a good qualified firm if you need to have landscape done and are willing to play more than for a blow and go person.

I think they understand what they're doing.

Terry L.

VERIFIED Dinwoodie Landscape Services CUSTOMER

15 of 247

Quality 9
9 10
Loyalty Yes
CRITIQUE

Reliable, they're really reliable.

Reliability, they do what you ask them, and her crew is neat and tidy.

Tom R.

VERIFIED Dinwoodie Landscape Services CUSTOMER

16 of 247

Quality 9
9 10
Loyalty Yes
CRITIQUE

Very reliable and very friendly

That Sally is very responsive and when you contact her, she'll get back to you very quickly.

Eve S.

VERIFIED Dinwoodie Landscape Services CUSTOMER

17 of 247

Quality 9
9 10
Loyalty Yes
CRITIQUE

They give good, reliable care to our garden.

They give good, reliable care to our garden and the guys are always very helpful.

Diane D.

VERIFIED Dinwoodie Landscape Services CUSTOMER

18 of 247

Quality 8
8 10
Loyalty Yes
CRITIQUE

We've had them for quite a few years. The quality of the work is good but the billing, I have a really hard time understanding the sequence of the bills. The owner of the company comes around on a periodic basis to take a look at everything and she'll make time with me if I want, so I'd say, overall, I'm satisfied.

They're really good at pulling leaves.

Eleanore L.

VERIFIED Dinwoodie Landscape Services CUSTOMER

19 of 247

Quality 8
8 10
Loyalty Yes
CRITIQUE

They're very dependable.

That they have some actual knowledge of the plants, they're not just mow, blow, and go.

Gillian R.

VERIFIED Dinwoodie Landscape Services CUSTOMER

20 of 247

Quality 8
8 10
Loyalty Yes
CRITIQUE

They're very reliable. There have been times I've had to email to ask for something to be done, and they've been very responsive.

I like Sally's initial response. She came out and checked everything out to see what I needed. I really like the way the guys always show up. They are very good.

Read All 247 Survey Responses at Ratings View