Diamond Certified Company Report

D’Carmo Interlocking Pavers, Inc.

Diamond Certified Company Report

D’Carmo Interlocking Pavers, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 17 VERIFIED CUSTOMERS i

Diane S.

VERIFIED D’Carmo Interlocking Pavers, Inc. CUSTOMER

1 of 17

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would refer them if someone needed pavers. They did an excellent job.

Their customer service, which says a lot

Nicole M.

VERIFIED D’Carmo Interlocking Pavers, Inc. CUSTOMER

2 of 17

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional and helped me with the design. They were quick and timely.

The concept of design, they helped with my vision.

Rich S.

VERIFIED D’Carmo Interlocking Pavers, Inc. CUSTOMER

3 of 17

Quality 7
7 10
Loyalty No
CRITIQUE

They are very responsive, and they meet deadlines. I just feel that I could have got better quality somewhere else.

The customer service was good.

Read All 17 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Renato do Carmo, President

D’Carmo Interlocking Pavers, Inc. provides a wide range of paver services for residential and commercial clients throughout the Bay Area. The company uses high-quality interlocking pavers to create everything from driveways and patios to fire pits and pool decks, and it also has the capabilities to restore pavers that have been discolored or deteriorated by weather conditions.

President Renato do Carmo says his ability to bring his clients’ ideas to life has been a key aspect of D’Carmo Interlocking Pavers’ success. “My favorite part of the job is talking to my customers about what they have in mind and determining the best ways to turn those visions into reality. I utilize my expertise to show them what’s possible and guide them toward options that fulfill their needs.”

D’Carmo Interlocking Pavers is known for its detailed communication throughout every step of the paver installation process, from the initial meeting to the finishing touches. “My clients know I’m always available to answer their questions, discuss their suggestions and address their concerns,” affirms Mr. do Carmo. “It doesn’t matter if they text early in the morning or call late at night—I do my best to quickly respond and make sure everyone is on the same page.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON D’Carmo Interlocking Pavers, Inc.

COMPANY CONTACT
Service AREA

Alameda
Contra Costa
Marin
Monterey
San Benito
Napa
San Mateo
Santa Clara
Solano
Sonoma

SERVICES PERFORMED

Interlocking Paver Installation
Driveways, Walkways & Patios
Retaining Walls
Fire Pits & Barbecue Islands
Pool Decks
Paver Restoration

BRANDS Supported
  • Basalite

  • CalStone

  • Belgard

DIAMOND CERTIFIED RESEARCHED ARTICLES ON D’Carmo Interlocking Pavers, Inc.

Company Profile

D’Carmo Interlocking Pavers, Inc. provides a wide range of paver services for residential and commercial clients throughout the Bay Area. The company uses high-quality interlocking pavers to create everything from driveways and patios to fire pits and pool decks, and it also has the capabilities to restore pavers that have been discolored or deteriorated by weather conditions.

President Renato do Carmo says his ability to bring his clients’ ideas to life has been a key aspect of D’Carmo Interlocking Pavers’ success. “My favorite part of the job is talking to my customers about what they have in mind and determining the best ways to turn those visions into reality. I utilize my expertise to show them what’s possible and guide them toward options that fulfill their needs.”

D’Carmo Interlocking Pavers is known for its detailed communication throughout every step of the paver installation process, from the initial meeting to the finishing touches. “My clients know I’m always available to answer their questions, discuss their suggestions and address their concerns,” affirms Mr. do Carmo. “It doesn’t matter if they text early in the morning or call late at night—I do my best to quickly respond and make sure everyone is on the same page.”

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Company Philosophy

“My goal is to leave my clients with smiles on their faces, so I take a patient approach to their projects and make sure they’re satisfied during the entire process. Ultimately, I strive to provide every customer with a complete paving service that exceeds their expectations.”

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Comparative Summary

Paving stone companies are always looking for ways to differentiate themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Highest in Quality and Helpful Expertise® status, D’Carmo Interlocking Pavers, Inc. sets itself apart by offering an industry-leading warranty on its paver installations. “When I handle the entire preparation and installation process on a job, I provide a 25-year warranty on my workmanship,” explains President Renato do Carmo. “I also stand behind the products I install by working with materials that come with lifetime warranties. My clients know that if they ever have problems with their pavers, they can call me and I’ll be there to help.”

D’Carmo Interlocking Pavers has been providing paver services for residential and commercial clients throughout the Bay Area since 2018. The company uses high-quality interlocking pavers made by industry leaders like Basalite and Calstone to create everything from patios and driveways to pool decks and fire pits.

Unlike paver companies that try to convince their clients to tear out and reinstall their damaged driveways and patios, D’Carmo Interlocking Pavers has the capabilities to restore pavers that have been discolored or deteriorated by weather conditions. “As long as the pavers are still in good shape and not cracked, I can make them look new again,” says Mr. do Carmo. “My clients really appreciate that because they don’t need to redo the entire process in order to get their patios or driveways back to normal.”

Another distinguishing feature of D’Carmo Interlocking Pavers is its commitment to personal service and customer satisfaction. In fact, every client deals directly with Mr. do Carmo and works with him to bring their vision to life. “My favorite part of the job is watching my clients’ goals take shape,” he says. “If they have questions or suggestions, I’m right there to help. We’re building a working relationship, so communication and personal attention are very important.”

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Industry Info

If you have a driveway or patio made of interlocking pavers, you don’t need to replace the entire thing to make it look new again.

Paver driveways and patios look beautiful when they’re new, but over time, they can age and stain due to weather, vehicles, foot traffic, and other wear and tear. Some homeowners see this as a threat to their curb appeal and have their pavers replaced, but there’s actually another solution that won’t make a big dent in your wallet: paver restoration.

“Some people think they have to buy new pavers and repeat the entire process, but paver restoration can save a lot of time and money,” says Renato do Carmo, president of D’Carmo Interlocking Pavers, Inc. in Richmond. “As long as the pavers aren’t cracked, they can be cleaned and restored to look new again. Once they’re back to their original condition, a coat of sealant will keep them looking great for many years.”

Mr. do Carmo says that even though paver restoration is beneficial for homeowners, few paver companies actually provide this service. “Some contractors just don’t feel confident in their ability to perform restorations. It’s a different process than installation and requires different knowledge, so not many companies can do it. Before making a hiring decision, I recommend talking to several paver companies to determine if they’re able to provide restoration or cleaning services.”

Homeowners who decide on restoration over replacement see numerous benefits. A paver installation project can cost thousands of dollars, while refurbishing and resealing existing driveways, walkways, and patios can save money and retain the style, color, and design that homeowners love. Paver restoration is also a more environmentally-friendly option, since it allows current materials to stay in place rather than generating waste and using additional resources.

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Frequently Asked Questions

Q: How long will it take to complete my project?
A: It depends on the size of the job and the features you want. For example, some projects have retaining walls, islands and planters, which take more time to install than simpler projects. Once I know the specifics of your job, I’ll give you an estimate for how long it’ll take.

Q: Who helps you with installations?
A: I’ve been working with the same team of subcontractors for about six years. I know them well and we do great work together.

Q: Will I have to replace my old pavers if they’re cracked or stained?
A: No, I offer paver restoration services so you don’t have to repeat the installation process. Stained pavers can be restored as long as they’re still structurally sound. Cracked pavers need to be replaced, but I can often find the same products so they match. I can restore an entire patio or driveway and it’ll look like you just had new pavers installed.

Q: Do I have a choice when it comes to the color and style of my pavers?
A: Absolutely. Pavers come in many styles, shapes and colors, so I’ll show you a variety of options and help you find the right products for your situation. For example, porcelain pavers are very popular right now—they look rich and work well as a fine finish around decks.

Q: Do pavers offer drainage or water penetration?
A: If you’re looking for water penetration, I can install permeable pavers—that requires a special drainage area that collects water underneath the pavers. Regular interlocking pavers have a sand seal that fills the gaps between them, so water will run off like it does with pavement. Keep in mind that some counties and cities require water to go into the ground and not a drainage system, so that might affect your plans.

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SELECTED PHOTOS FROM D’Carmo Interlocking Pavers, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Renato do Carmo

Expert CONTRIBUTOR PROFILE
  • Renato do Carmo is president of D’Carmo Interlocking Pavers, Inc., a Diamond Certified company. He can be reached at (510) 972-4977 or by email.

Renato do Carmo: Piecing it All Together

By James Florence, Diamond Certified Resource Reporter

RICHMOND — For Renato do Carmo, progressing from trainee to expert in the paver industry was simply a matter of piecing it all together. “I got into the paver industry through friends,” he recounts. “I started as a helper and gradually learned the trade until I became an installer. After working for a couple of companies, I began working as a subcontractor as part of a partnership I formed with some other industry professionals. When the partnership ended in 2017, I decided to take the years of experience I’d accumulated and start my own paver installation company.”

Today, as owner of D’Carmo Interlocking Pavers, Inc., Renato says his favorite part of his job is bringing his clients’ dreams to life. “I enjoy taking a customer’s vision for their project and turning it into reality. There’s nothing like delivering the final product to the customer and seeing the smile on their face. It makes me feel very proud.”

Originally from Brazil, Renato came to the United States in 2009 and resides today in Richmond. Outside of work, he spends the bulk of his free time relaxing. “I work a lot, so when I’m off, I like to relax at home. My main hobby is playing video games—it’s a great way to unwind and detach from the stresses of work. Occasionally, I like to go out with friends, but I’m really more of a homebody.” Renato also takes semi-regular trips to Brazil to visit family and friends.

In regard to his professional career, Renato espouses the value of having a strong, unified team. “I don’t see this business as me, the owner, and my employees—I see it as a team,” he affirms. “When you work as a team, everyone is on the same page and working toward a common goal, which results in a great outcome. That’s why I do my best to keep my employees happy and maintain a consistent staff. After all, if we have a good thing, why should we change it?”

Ask Me Anything!

Q: What’s your all-time favorite video game?

A: “God of War.”

Q: What’s your favorite thing to eat for dessert?

A: Ice cream.

Q: What’s your favorite movie?

A: The one that stands out for me is “Ghost” with Patrick Swayze. I saw it when I was young and it marked a point where I really started to appreciate movies.

Q: Do you collect anything?

A: I collect action figures of video game characters.

Q: Are you an early bird or a night owl?

A: A night owl.

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Expert articles
  • Paver Restoration: A Cost-Effective Alternative to Replacement

    RICHMOND — If your paver patio or driveway is showing signs of age, you probably assume you need to have it replaced. However, did you know there’s an alternative option that can restore the beauty of your paver feature for a fraction of the cost? With a paver restoration service, your existing pavers can be refurbished and made to look new again.

    A paver restoration typically includes the following measures:

    • Power washing with hot water
    • Application of a chemical cleaner to remove stains
    • Replacement of joint sand and removal of weeds
    • Application of a high-end sealant to enhance paver coloration

    If your paver feature contains any cracked or damaged sections, additional measures will be needed to restore its integrity. Your contractor will attempt to find replacement pavers on the market; if suitable replacements can’t be found, the contractor will have to work with the existing ones. To ensure you have pavers on hand for these types of future repairs, it’s good to keep an additional 15 to 20 pavers from your feature’s original installation.

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Expert video tip
  • Video: Preparing for a Paver Project

    Complete Video Transcription:

    RICHMOND — Host, Sarah Rutan: When planning for a paver project, a simple preliminary step can help you start off on the right foot. Today we’re in Richmond with Diamond Certified Expert Contributor Renato do Carmo of D’Carmo Interlocking Pavers to learn more.

    Diamond Certified Expert Contributor, Renato do Carmo: Before calling your contractor for your project, I’d suggest do some research around as, for example, going to a brickyard, garden supply or such one store so you can feel the pavers. You also can see the colors available of this product that you’re looking at so you have a reference point to start with your contractor.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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D’Carmo Interlocking Pavers, Inc. WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
www.dcarmopavers.com
Diamond Certified RATINGS ON D’Carmo Interlocking Pavers, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 17 VERIFIED CUSTOMERS i
D’Carmo Interlocking Pavers, Inc. : Average 8.9 out of 10 based on 17 unique customer surveys of customer satisfaction.

Diane S.

VERIFIED D’Carmo Interlocking Pavers, Inc. CUSTOMER

1 of 17

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would refer them if someone needed pavers. They did an excellent job.

Their customer service, which says a lot

Nicole M.

VERIFIED D’Carmo Interlocking Pavers, Inc. CUSTOMER

2 of 17

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional and helped me with the design. They were quick and timely.

The concept of design, they helped with my vision.

Theresa F.

VERIFIED D’Carmo Interlocking Pavers, Inc. CUSTOMER

3 of 17

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a wonderful job.

They did what they said they were going to do.

Elijah H.

VERIFIED D’Carmo Interlocking Pavers, Inc. CUSTOMER

4 of 17

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very nice, and the job was done pretty quickly.

They respond to you quickly.

Isabella D.

VERIFIED D’Carmo Interlocking Pavers, Inc. CUSTOMER

5 of 17

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very friendly and great pricing, I had a complex project. They helped me think it through and come up with a plan.

Really nice people

James B.

VERIFIED D’Carmo Interlocking Pavers, Inc. CUSTOMER

6 of 17

Quality 10
10 10
Loyalty Yes
CRITIQUE

Value and expertly completed work

The quality of the job

Julian V.

VERIFIED D’Carmo Interlocking Pavers, Inc. CUSTOMER

7 of 17

Quality 9
9 10
Loyalty Yes
CRITIQUE

I would tell them to use them.

Honesty, quality of work, on time, and on budget

Mary B.

VERIFIED D’Carmo Interlocking Pavers, Inc. CUSTOMER

8 of 17

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were very easy to work with and went above and beyond.

I specifically liked working with Renato. He was so accommodating and helpful.

Steve W.

VERIFIED D’Carmo Interlocking Pavers, Inc. CUSTOMER

9 of 17

Quality 9
9 10
Loyalty Yes
CRITIQUE

I would recommend them if it was the type of work that they needed.

The speed, and they accommodated our time line, also good quality.

William R.

VERIFIED D’Carmo Interlocking Pavers, Inc. CUSTOMER

10 of 17

Quality 9
9 10
Loyalty Yes
CRITIQUE

Basically very prompt, friendly, and professional, they came out and did what they said they would do. Cleaned up, and he was very professional.

My house looks great.

Pamela D.

VERIFIED D’Carmo Interlocking Pavers, Inc. CUSTOMER

11 of 17

Quality 9
9 10
Loyalty Yes
CRITIQUE

I thought they were great. I only had one issue, but they came right out and took care of it.

They were very professional, and it worked out great.

Liz W.

VERIFIED D’Carmo Interlocking Pavers, Inc. CUSTOMER

12 of 17

Quality 9
9 10
Loyalty Yes
CRITIQUE

They are very pleasant and do a good job.

They cleaned up, and they were organized.

Ryan G.

VERIFIED D’Carmo Interlocking Pavers, Inc. CUSTOMER

13 of 17

Quality 8
8 10
Loyalty Yes
CRITIQUE

They were helpful and did a good job. It came out looking great.

They were able to fit my custom-want based on their industry.

Jack

VERIFIED D’Carmo Interlocking Pavers, Inc. CUSTOMER

14 of 17

Quality 8
8 10
Loyalty Yes
CRITIQUE

They give a decent value.

The value

Joaquin B.

VERIFIED D’Carmo Interlocking Pavers, Inc. CUSTOMER

15 of 17

Quality 8
8 10
Loyalty Yes
CRITIQUE

They delivered as promised.

Reasonable prices

Rich S.

VERIFIED D’Carmo Interlocking Pavers, Inc. CUSTOMER

16 of 17

Quality 7
7 10
Loyalty No
CRITIQUE

They are very responsive, and they meet deadlines. I just feel that I could have got better quality somewhere else.

The customer service was good.

Henry G.

VERIFIED D’Carmo Interlocking Pavers, Inc. CUSTOMER

17 of 17

Quality 6
6 10
Loyalty Yes
CRITIQUE

I would recommend them. I was pretty satisfied.

The speed in which the job was done and their professionalism

Read All 17 Survey Responses at Ratings View