Diamond Certified Company Report

Terry’s Tree Service, Inc.

Diamond Certified Company Report

Terry’s Tree Service, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 174 VERIFIED CUSTOMERS i

Anna C.

VERIFIED Terry’s Tree Service, Inc. CUSTOMER

1 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

Terry is reputable, and he works with integrity.

He works with integrity. He came out to the jobsite, and he did more than what he committed to doing. They left the property immaculate.

Jack A.

VERIFIED Terry’s Tree Service, Inc. CUSTOMER

2 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

He did what he said he would do. We didn't agree on the pricing, but we ended up working it out. I appreciated him working with us.

They took the trees down in a safe manner. I was confident using them.

Charles H.

VERIFIED Terry’s Tree Service, Inc. CUSTOMER

3 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have an eye for how trees should look.

They made the trees look amazing.

Read All 174 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Terry Powell, Owner

Terry’s Tree Service, Inc. provides a complete range of tree services for residential, commercial, and industrial clients in parts of Alameda and Contra Costa Counties. In addition to planting, trimming, shaping and removing all types of trees, the company offers specialized services that include yard clean-up, pet rescue, fire prevention, brush chipping, stump grinding and more.

Owner Terry Powell says much of Terry’s Tree Service’s success can be attributed to its responsive, interactive approach to the tree care process. “A huge part of tree work is being available to customers whenever they have problems. By getting to know our clients and talking to them on a regular basis, we’re able to immediately respond to their issues and provide services that ultimately enhance their properties.”

Terry’s Tree Service is known for its comprehensive approach to worksite safety—it holds weekly meetings to promote awareness of general and specific job concerns, and all its technicians are thoroughly trained to work with breathing protection and visibility equipment. “Our employee training is our number one safety tool,” affirms Mr. Powell. “Each of our technicians is on the same page as far as making sure our tree work is as safe and effective as possible.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Terry’s Tree Service, Inc.

COMPANY CONTACT
Service AREA

Alameda County
Contra Costa County
Lamorinda
Concord
Pleasant Hill
Walnut Creek
Danville
San Ramon & Dublin

SERVICES PERFORMED

Structural Pruning
Tree Removal
Stump Grinding
Trimming & Shaping
Yard Clean-Up
Hazardous Tree Removal

BRANDS Supported
  • Bandit

  • Freightliner Trucks

  • Stihl

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Terry’s Tree Service, Inc.

A Terry’s Tree Service technician works to remove a tree from a customer’s property.

Company Profile

Terry’s Tree Service, Inc. provides a complete range of tree services for residential, commercial, and industrial clients in parts of Alameda and Contra Costa Counties. In addition to planting, trimming, shaping and removing all types of trees, the company offers specialized services that include yard clean-up, pet rescue, fire prevention, brush chipping, stump grinding and more.

Owner Terry Powell says much of Terry’s Tree Service’s success can be attributed to its responsive, interactive approach to the tree care process. “A huge part of tree work is being available to customers whenever they have problems. By getting to know our clients and talking to them on a regular basis, we’re able to immediately respond to their issues and provide services that ultimately enhance their properties.”

Terry’s Tree Service is known for its comprehensive approach to worksite safety—it holds weekly meetings to promote awareness of general and specific job concerns, and all its technicians are thoroughly trained to work with breathing protection and visibility equipment. “Our employee training is our number one safety tool,” affirms Mr. Powell. “Each of our technicians is on the same page as far as making sure our tree work is as safe and effective as possible.”

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Company Philosophy

"We genuinely care about our customers and treat them like family, and that has allowed us to develop and maintain a very loyal clientele base. By doing simple things like showing up on time and doing exactly what we say we're going to do, we're able to ensure high levels of customer satisfaction."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for tree service companies that have earned the prestigious Diamond Certified award. For Terry’s Tree Service, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: adhere to the old-fashioned principles of customer service in every aspect of its work. “We strive for 100 percent customer satisfaction, and the best way to achieve that is to show up on time and do exactly what we promise we’re going to do,” says owner Terry Powell. “Our company policy is to always go the extra mile for our customers and exceed their expectations.”

Terry’s Tree Service has been providing tree services for residential, commercial, and industrial clients in Contra Costa and Alameda Counties since 1997. The company plants, trims, shapes and removes all types of trees, and it also offers specialized services such as yard clean-up, pet rescue, fire prevention, brush chipping, stump grinding, and more.

Unlike tree companies that hire inexperienced workers in an effort to reduce their operating costs, Terry’s Tree Service maintains a staff of qualified professionals who are carefully screened and trained to perform high-quality work. “We know our customers expect the people who are working on their trees to be honest, reliable and willing to go the extra mile for them, and that’s exactly what we provide,” says Mr. Powell. “Everyone who works here has been handpicked and knows what it takes to maintain high standards of quality.”

To further differentiate itself from its competition, Terry’s Tree Service keeps an ISA Certified Arborist on staff so it can cut trees to arborist standards and provide customers with arborist reports for their building projects. “Having a certified arborist in-house lets our clients know that we’re serious about protecting their trees,” says Mr. Powell. “We understand how trees grow and how to keep them healthy for many years, and we always educate our customers about ways they can make their trees look good year-round.”

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Industry Info

Hiring a tree company that adheres to certified arborist standards is important for maintaining the health of your trees. Most homeowners don’t think about the health and safety of the trees on their properties until they’re confronted with problems, and even then, many hire the cheapest tree companies they can find. However, hiring the wrong company can actually endanger the health of your trees and compromise the safety of your home and family.

“Homeowners don’t always know how to keep their trees healthy, and some tree trimmers will do whatever their clients ask without regard to the health of the trees,” explains Terry Powell, owner of Terry’s Tree Service, Inc. in Livermore. “There are certain ways to trim trees safely, just as there are certain ways to trim them so they’re permanently injured or more susceptible to illness or disease. Whenever you work with a certified arborist, your trees will be cut to arborist standards, which is important for helping them grow safely for the rest of their lives.”

Arborists are professionally trained to plant, trim and maintain trees. Their skills enable them to provide the proper care that’s necessary for keeping trees beautiful and safe, and they can prune, diagnose, and even remove ill or dying trees that pose a threat to people and buildings. Other benefits of hiring a certified arborist include:

  • Proper planting technique
  • Tree fertilization, irrigation, cabling and pest control services
  • Training of young trees (so they grow strong and solid)
  • Thinning tree limbs (to increase light and air flow to the rest of the tree)
  • Removing damaged, diseased or dangerous limbs and branches
  • Shaping trees (to help them look their best)
  • Tree value appraisal

Certified arborists can also provide tree evaluations and write reports that may be required for building projects and real estate/insurance purposes. “Hiring a company with a certified arborist on staff helps protect you and your trees because it standardizes the services you’ll receive,” adds Mr. Powell. “You can feel comfortable hiring a certified arborist because you know you’re getting professional tree services that take into account the overall well-being of each tree.”

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Frequently Asked Questions

Q: Can you tell me what’s wrong with my tree over the phone?

A: We can provide some information over the phone, but we can’t do an accurate diagnosis or analysis without seeing the tree first. After we meet with you for a one-on-one consultation, we can give you the right information and make you feel comfortable with the work that needs to be done.

Q: Will I get a real person on the phone if I call after business hours?

A: Yes, you’ll always talk to a trained tree professional when you call us, whether it’s during normal business hours or in the middle of the night.

Q: Can you help me if my trees are overgrown?

A: Yes, we provide tree trimming and shaping services, which are very beneficial for overgrown trees.

Q: How do you choose your employees?

A: We carefully screen potential employees and only hire the best professionals to work for us. Our customers expect us to be honest, reliable and timely, so we only keep people who are willing to adhere to those standards.

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SELECTED PHOTOS FROM Terry’s Tree Service, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Terry Powell

Expert CONTRIBUTOR PROFILE
  • Terry Powell is a 39-year veteran of the tree service industry and owner of Terry’s Tree Service, Inc., a Diamond Certified company. He can be reached at (925) 201-6321 or by email.

Terry Powell: Early Entrepreneur

By James Florence, Diamond Certified Resource Reporter

LIVERMORE — While many children get their first taste of the vocational realm by performing yard work around their neighborhoods, for Terry Powell, it became a genuine entrepreneurial enterprise. “When I was about seven years old, I started doing chores around my neighborhood to earn money, from mowing lawns and pulling weeds to washing cars and cleaning garages,” he remembers. “Pretty soon, I started advertising my services by putting up flyers, and by the time I was in my early teens, I had about five guys working for me. Later, when I was in high school, I got into tree service. I loved it, and I’ve been doing it ever since.”

Since founding Terry’s Tree Service, Inc. in 1998, Terry has continued to find motivation in the thing that first attracted him to the trade: a love for trees. “I’ve always been an outdoor enthusiast, and I’m very passionate about nature. After all these years, I still get satisfaction from improving the health and beauty of my clients’ trees.”

Residing in Livermore with his wife, Diane, and three of their five children, Terry considers the Bay Area a perfect place to pursue his favorite outdoor activities. “We have a little bit of everything here as far as the landscape is concerned,” he says. “My family and I do a lot of fishing, hiking and camping, so it’s great to have areas like Lake Tahoe and Lake Del Valle so near to us.”

In addition to his professional career, Terry is a full-time family man—a vocation to which he devotes the majority of his free time. “With five kids, three of whom are still at home, life is very full,” he says. “Our family likes to stay active, both with outdoor pursuits and in-town activities like bowling. We also enjoy attending local events such as the Livermore Honey and Wine Festival. Basically, if there’s a crowd, we’re there.”

In regard to a personal philosophy, Terry espouses the importance of living intentionally. “I try to live my life one day at a time,” he affirms. “Life is an adventure, but it’s short, so it’s important to live it to the fullest. The best advice I could give someone is to not dwell on the past or worry about the future, but to just try to stay in the moment.”

When asked what his future retirement might look like, Terry says he’d kick things off by embracing a new hobby. “When I retire, I plan to start skydiving, which is something my wife won’t let me do until the kids are out of school. Another thing I’ve always wanted to do is get an RV and do some more traveling. In addition to seeing a lot of notable sights, it would give me a chance to visit some of my distant friends and family members whom I don’t get a chance to see often.”

Ask Me Anything!

Q: What’s your favorite kind of tree?
A: Oak. I’ve always loved the twisted, freeform shapes of their branches. I especially like the Oak trees here in the Valley, some of which are 400 years old.

Q: Do you prefer fiction or nonfiction books?
A: Nonfiction, because I mainly read books that pertain to my industry.

Q: If you could immediately master a musical instrument, what would you choose?
A: The fiddle—Charlie Daniels is one of my favorite musicians.

Q: What’s your favorite smell?
A: Mountain air.

Q: Do you collect anything?
A: Antique glass bottles. I actually had one of the largest antique bottle collections in the Bay Area until the Loma Prieta earthquake wiped out most of them.

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Expert articles
  • The Benefits of Proper Tree Maintenance

    LIVERMORE — The upkeep of trees on a property is an important yet often overlooked aspect of home maintenance. In addition to having their health periodically assessed by a professional, you should keep your trees well-trimmed via regular pruning and periodic canopy thinning.

    Thinning the canopy of a tree typically consists of removing elements like deadwood, cross branches and excess growth. In addition to improving a tree’s ventilation (allowing wind to pass through the tree more freely), thinning results in weight reduction, which lessens the strain on a tree’s trunk and roots. Furthermore, thinning a tree’s canopy increases sunlight exposure to its interior branches and your overall property.

    When it comes to trees growing near your home, it’s also a good idea to trim branches away from your roof line. When a tree’s branches come in contact with your roof, they can provide easy access for rats, squirrels and other rodents, which can then find their way into your attic. In addition to potentially bringing various insects and diseases into your home, rodents can pose a fire hazard if they start chewing on your electrical wiring.

    If you’re unfamiliar with proper tree trimming techniques, consider hiring an ISA Certified tree company to perform the task. Remember, by proactively maintaining your trees, you’ll not only make your yard a safer and more enjoyable environment, you’ll also increase the value of your home and property.

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Expert video tip
  • Video: Proper Tree Maintenance

    Complete Video Transcription:

    LIVERMORE — Host, Sarah Rutan: In caring for your landscape, its important to know how to properly prune your trees. Today we’re in Livermore with Diamond Certified Expert Contributor Terry Powell of Terry’s Tree Service to learn more.

    Diamond Certified Expert Contributor, Terry Powell: So by cleaning out and thinning and properly maintaining the tree and cleaning out and thinning out of deadwood, cross branches, sucker growth, green growth in most cases, you are allowing the wind to pass through it.

    The weight reduction is headed back to the next crotch heading up turning that into the dominant leader staying with ISA arbor standards. This makes the tree a lot healthier, happier and also cuts down on risk of falling due to high winds or extreme heat.

    The other thing is that by safety pruning away from the roof line, you are detouring from rats, squirrels, rodents so on and so forth that may make nest in the attic and of course that brings in different bugs and diseases and could even be a fire danger if they get into chewing up the wiring.

    So, again by having the trees properly cleaned out and thinned and maintained, you are increasing the property value and you are giving yourself piece of mind.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org

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Terry’s Tree Service, Inc. WEBSITE AND EXTERNAL FEED
  • Terry’s Tree Service, Inc. SOCIAL MEDIA FEEDS
COMPANY WEBSITE
terrystreeservice.com
Diamond Certified RATINGS ON Terry’s Tree Service, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 174 VERIFIED CUSTOMERS i
Terry’s Tree Service, Inc. : Average 9.2 out of 10 based on 174 unique customer surveys of customer satisfaction.

Anna C.

VERIFIED Terry’s Tree Service, Inc. CUSTOMER

1 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

Terry is reputable, and he works with integrity.

He works with integrity. He came out to the jobsite, and he did more than what he committed to doing. They left the property immaculate.

Jack A.

VERIFIED Terry’s Tree Service, Inc. CUSTOMER

2 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

He did what he said he would do. We didn't agree on the pricing, but we ended up working it out. I appreciated him working with us.

They took the trees down in a safe manner. I was confident using them.

Charles H.

VERIFIED Terry’s Tree Service, Inc. CUSTOMER

3 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have an eye for how trees should look.

They made the trees look amazing.

Chris O.

VERIFIED Terry’s Tree Service, Inc. CUSTOMER

4 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They grinded a stump. They were quick and fast at scheduling the work.

The quick response time

Colleen J.

VERIFIED Terry’s Tree Service, Inc. CUSTOMER

5 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work. They were accommodating, and they even came out during the weekend, a very professional company.

It's just an overall good service for a great price.

Dana N.

VERIFIED Terry’s Tree Service, Inc. CUSTOMER

6 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

We have used them multiple times throughout the last couple of years. I thought they were good, and I think I would use them again. It's a pretty straightforward service.

I liked that they took direction. I feel like any other tree service is hard to go to work on your trees without speaking with you, so yeah, they took time to figure out what we wanted to have done.

Donald F.

VERIFIED Terry’s Tree Service, Inc. CUSTOMER

7 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

My trees look wonderful now. I would recommend them.

They showed up on time, and they did the best job any company has done on my trees.

Gene H.

VERIFIED Terry’s Tree Service, Inc. CUSTOMER

8 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have used them five times. I have used them for trimming trees and digging out shrubs. They have moved many cubic yards of redwood mulch. When they are done, they clean up, and it is like they were never there.

They show up to give you an estimate when they say they will, and I find that they do a good job.

Jesse S.

VERIFIED Terry’s Tree Service, Inc. CUSTOMER

9 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is a family based business, and they are easy to get a hold of. Fair prices and an all around good company

They have good attention to detail.

Joy L.

VERIFIED Terry’s Tree Service, Inc. CUSTOMER

10 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have always been reliable and professional.

They do good, thorough work, and they're personable.

K.B.

VERIFIED Terry’s Tree Service, Inc. CUSTOMER

11 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their estimates are fair, and they know trees and other related bushes.

I like the fact that they recognize that I'm a regular customer, and they give me a very good price because of that fact. Quality is their top priority.

Kenneth L.

VERIFIED Terry’s Tree Service, Inc. CUSTOMER

12 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're a reliable company.

They follow through.

Laura M.

VERIFIED Terry’s Tree Service, Inc. CUSTOMER

13 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell a friend to use them. They were skilled, and they did a very nice job.

They seemed to know what they were doing.

Mary S.

VERIFIED Terry’s Tree Service, Inc. CUSTOMER

14 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're thorough and professional.

They were on time and had fair pricing.

Mike F.

VERIFIED Terry’s Tree Service, Inc. CUSTOMER

15 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job, and they were friendly. They were great with cleaning up too.

The job overall was great.

Mr. G.

VERIFIED Terry’s Tree Service, Inc. CUSTOMER

16 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

The owner was very responsive and involved. The job was completed when they said it would be.

The price

M.P.

VERIFIED Terry’s Tree Service, Inc. CUSTOMER

17 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very convenient, helpful, and got the job done. They left the property a little cleaner than it originally was, which was great.

The price and the good service

A.L.C.

VERIFIED Terry’s Tree Service, Inc. CUSTOMER

18 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them, I guess.

They were very prompt and very thorough.

C.M.L.

VERIFIED Terry’s Tree Service, Inc. CUSTOMER

19 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional, and they performed the services as we agreed to.

They were quick.

G.L.

VERIFIED Terry’s Tree Service, Inc. CUSTOMER

20 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do what they say they are going to do when they say they are going to do it. They also do it for the price they say they will do it for.

He has been around a long time and that is important.

Read All 174 Survey Responses at Ratings View