Diamond Certified Company Report

A Ramos Construction, Inc.

Diamond Certified Company Report

A Ramos Construction, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 30 VERIFIED CUSTOMERS i

Don N.

VERIFIED A Ramos Construction, Inc. CUSTOMER

1 of 30

Quality 10
10 10
Loyalty Yes
CRITIQUE

I call them whenever I need and Roberto is great. I have recommended them to others and have probably had over 5 million dollars worth of work done by them for myself and others.

That I always get what I ask for. The quality of work is high, and if there are ever any problems, they come right back and resolve the issue. If there is something out of their area of expertise, they connect me with the right tradespeople to do the work. So, not only are they good at their work, but they are great with referral and resources as well.

Sabrina

VERIFIED A Ramos Construction, Inc. CUSTOMER

2 of 30

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have told others to use them and they were referred to us by a friend. They are superb and well-known in our group of friends and homeowners. I'd say that they're highly regarded, and if you want the job done the way you want it done without any nonsense, and to have workers who are totally professional and organized as far as deadlines with a commitment to the job, these are the people to go with. Everyone raves about our kitchen now and it was a wonderful experience.

Their commitment to the work and their high standards as far as quality

Bob P.

VERIFIED A Ramos Construction, Inc. CUSTOMER

3 of 30

Quality 9
9 10
Loyalty Yes
CRITIQUE

I have recommended them to others and would say to definitely use them. I had a couple of change orders with my job and Roberto was great and really worked with me. I recently recommended a friend give them a call to have Roberto take a look at the work she needs done.

They are good people. When you get to needing this kind of work and try to get bids from contractors, some will bid way too high on purpose, because they are not interested in the job, and some wont get back to you, but that wasn't the case with Roberto. He was always on time, fair with his pricing, and really worked with me. It was a great experience. They are professional.

Read All 30 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

A Ramos Construction, Inc. provides a wide range of general construction services for residential clients in Contra Costa and Alameda Counties. In addition to building room additions and remodeling kitchens and bathrooms, the company has the in-house capabilities to perform foundation work; install windows, doors and various flooring products; restore water and fire damage; and more.

Owner Roberto Ramos says much of A Ramos Construction’s success can be attributed to its dedication to quality in every aspect of its work. “We want to offer our clients the best possible quality, so we take the time to answer their questions, educate them about their options and make sure they’re getting exactly what they want. Whatever they have in mind, we have the skills and knowledge to bring it to life.”

A Ramos Construction prioritizes clear communication throughout each phase of the remodeling process, which Mr. Ramos says is important for ensuring first-rate results. “There are always hiccups with construction work, but we keep our clients informed any time there’s an issue so there are no surprises. By calling, texting or emailing them with project updates, we’re able to keep them up-to-date and ensure they have great experiences.”

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COMPANY REPORT NAVIGATION

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON A Ramos Construction, Inc.

COMPANY CONTACT
Service AREA

Contra Costa County
Alameda County

SERVICES PERFORMED

Kitchen & Bathroom Remodeling

Home Remodeling

Room Additions

Water & Fire Damage Restoration

Foundation Work

Window & Door Installation

Vinyl, Tile, Slate, Ceramic & Travertine Flooring

DIAMOND CERTIFIED RESEARCHED ARTICLES ON A Ramos Construction, Inc.

A Ramos Construction remodeled this kitchen.

Company Profile

A Ramos Construction, Inc. provides a wide range of general construction services for residential clients in Contra Costa and Alameda Counties. In addition to building room additions and remodeling kitchens and bathrooms, the company has the in-house capabilities to perform foundation work; install windows, doors and various flooring products; restore water and fire damage; and more.

Owner Roberto Ramos says much of A Ramos Construction’s success can be attributed to its dedication to quality in every aspect of its work. “We want to offer our clients the best possible quality, so we take the time to answer their questions, educate them about their options and make sure they’re getting exactly what they want. Whatever they have in mind, we have the skills and knowledge to bring it to life.”

A Ramos Construction prioritizes clear communication throughout each phase of the remodeling process, which Mr. Ramos says is important for ensuring first-rate results. “There are always hiccups with construction work, but we keep our clients informed any time there’s an issue so there are no surprises. By calling, texting or emailing them with project updates, we’re able to keep them up-to-date and ensure they have great experiences.”

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Company Philosophy

“Whenever we start a project, our goal is to make the client happy and turn their remodeling dreams into reality. For more than two decades, our mission has remained the same: deliver high-quality work, on time and within budget.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for remodeling contractors that have earned the prestigious Diamond Certified award. For A Ramos Construction, Inc., the key to keeping clients happy is simple: provide them with the best possible quality for their investments, regardless of the size of their projects. “We strive to turn our clients’ ideas and dreams into reality,” says owner Roberto Ramos. “We know they’re always weighing price versus quality, so we make sure they see the quality we offer in both our work and customer service.”

A Ramos Construction has been providing general construction services for residential clients in Contra Costa and Alameda Counties since 2006. In addition to remodeling kitchens and bathrooms, the company is qualified to build room additions; install windows, doors and flooring products; perform foundation work; restore fire and water damage; and more.

Unlike less experienced contractors that ignore or minimize their clients’ questions, A Ramos Construction emphasizes consistent and honest communication throughout every project. “We always keep our clients well-informed,” affirms Mr. Ramos. “We explain how the job is going, answer their questions and educate them about what they need to do to keep the project running smoothly, which they really appreciate.”

To further differentiate itself from its competition, A Ramos Construction takes the time to ensure each project is done correctly rather than rushing to get it done and move on to the next job. “Sometimes we have to find solutions to tough issues in a home by focusing on framing, structure and engineering, and that means spending more time to get the job done right,” explains Mr. Ramos. “By taking care of underlying issues, we can ensure our clients get great results, which is what they want in the first place.”

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Industry Info

When taking on a remodeling project, don’t underestimate the importance of a written, detailed contract.

Many homeowners are concerned about the bottom line when it comes to comparing bids for a remodeling project, but an even more important aspect to consider is the content of your written contract. Not only does the contract put everyone on the same page as far as expectations are concerned, it can also serve as an important legal record if the contractor fails to deliver what was agreed upon.

You should be wary of any construction contract that doesn’t meticulously spell out the details of the job. For example, when writing a contract for a foundation replacement, a contractor may simply put “replace foundation” and a corresponding price. However, this fails to address the numerous details that factor in to a foundation replacement, such as a breakdown of materials, the dimensions of the installation and an explanation of the methodology to be employed.

When a contract is vague, it not only leaves room for mistakes, it can also give a dishonest contractor the opportunity to exploit the situation by charging for extras and adjustments throughout the job. For this reason, it’s not uncommon for the lowest bids to wind up being the highest. In contrast, by thoroughly laying out what’s entailed for each phase of the job, a comprehensive contract will allow you to see where your money is going.

While some contractors use change orders as a means to exploit clients, they’re still a necessary aspect of the construction process. However, as extensions of the original contract, they too need to be spelled out in detail. Whenever changes occur, they should be documented to avoid any confusion about the additional scope of work and cost.

Besides a thorough description of the work to be done, another important thing to look at in a contract is the terms and conditions—they spell out what is and isn’t included in the project and define the respective liabilities shared by the homeowner and contractor. While some contractors neglect to include terms and conditions, the CSLB requires all contracts to state them because they provide a legal contingency for dealing with issues that may occur during or even after the project.

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Frequently Asked Questions

Q: How long will it take to remodel my kitchen?

A: Most kitchen remodels take six to eight weeks to complete, and that’s because we have to order cabinets and other parts. We don’t want you to be without a kitchen for months, so we won’t tear out your existing kitchen until we’re ready to build.

Q: Will you be here when you say you will?

A: Absolutely. Once you sign the contract, we’ll provide a scheduled start date and payment schedule with work deadlines.

Q: Who is responsible for getting appliances and fixtures?

A: We don’t sell appliances, faucets, sinks or fixtures. Once you find the products you want, you can give us the specs and we’ll design around them to ensure you get the exact details you want.

Q: Can you help me get granite countertops?

A: Yes, we’ll help you set a budget for granite countertops and recommend major suppliers in your area. If you find something you like in a store, write it down and we’ll purchase it if it’s within your budget.

Q: Are there delays or price increases on supplies due to COVID-19?

A: Some supplies from overseas are stuck in ports or slower in transit, and some supplies are no longer available. It’s happening a lot, and we’re finding that some manufacturers are running out of supplies or can’t keep items in stock. Because of that, there are also some price increases. Once we know the details of your project, we’ll do our best to get around these supply shortages by planning ahead.

Q: Are there ways to make my remodel or addition fire-resistant?

A: Nothing is totally fireproof, but there are things we can do to help prevent sparks from causing fires, like installing cement board and SmartSide®. It can be more expensive to install these types of products compared to traditional building materials, but if you live in a fire-prone area, it’s worth it.

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SELECTED PHOTOS FROM A Ramos Construction, Inc.

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Diamond Certified RATINGS ON A Ramos Construction, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 30 VERIFIED CUSTOMERS i

Don N.

VERIFIED A Ramos Construction, Inc. CUSTOMER

1 of 30

Quality 10
10
Loyalty Yes
CRITIQUE

I call them whenever I need and Roberto is great. I have recommended them to others and have probably had over 5 million dollars worth of work done by them for myself and others.

That I always get what I ask for. The quality of work is high, and if there are ever any problems, they come right back and resolve the issue. If there is something out of their area of expertise, they connect me with the right tradespeople to do the work. So, not only are they good at their work, but they are great with referral and resources as well.

Grayson G.

VERIFIED A Ramos Construction, Inc. CUSTOMER

2 of 30

Quality 10
10
Loyalty Yes
CRITIQUE

They are always on time, respectful, always come out and do a great job.

The quality of their work is the best.

Luis M.

VERIFIED A Ramos Construction, Inc. CUSTOMER

3 of 30

Quality 10
10
Loyalty Yes
CRITIQUE

I have considered using them again already for another job. I like that they communicate really well and are straightforward. You get what you pay for, in that they definitely are not the cheapest, but they aren't the most expensive either. You get a good value in terms of the quality and service.

Their communication

Donald S.

VERIFIED A Ramos Construction, Inc. CUSTOMER

4 of 30

Quality 10
10
Loyalty Yes
CRITIQUE

They were friendly, clean, fast, and provided expert resources for different materials.

Everything, they were great.

Lori G.

VERIFIED A Ramos Construction, Inc. CUSTOMER

5 of 30

Quality 10
10
Loyalty Yes
CRITIQUE

They were excellent. They were reliable, efficient, and worked very diligently. They didn't deviate within a 5% margin of error which was incredible. I am an adjuster, but they didn't know that in the beginning of the job, they were just doing a great job.

Each contractor was personable and really listened and respected being in my home. It was pre-pandemic, but I work from home and felt that they were respectful as far as noise and different things that would come up during the course of the job.

Ron S.

VERIFIED A Ramos Construction, Inc. CUSTOMER

6 of 30

Quality 10
10
Loyalty Yes
CRITIQUE

He does extremely high quality work. They are expensive, but I guess you should expect to pay more to get the good quality of work done.

He was definitely very helpful and knowledgeable.

Robert L.

VERIFIED A Ramos Construction, Inc. CUSTOMER

7 of 30

Quality 10
10
Loyalty Yes
CRITIQUE

I am very happy with their work. They were great. They had different people come out to look at the job and address the challenges that we had. They were all great as well. They were very professional and it actually surprised me how communicative they were. That communication was really helpful for me, because I was an hour and forty minutes away from the property for most of the process, as it is a rental house. They were excellent with keeping me informed and would let me know what was going on or if I had any questions. I had no trouble getting in touch with them.

They were thorough, and when we had some questions, they were responsive. They were even easy to reach after the fact when the job was finished. They were great.

Samantha

VERIFIED A Ramos Construction, Inc. CUSTOMER

8 of 30

Quality 10
10
Loyalty Yes
CRITIQUE

I have used them a couple of times now and would say that they know what they're doing, are trustworthy, and worth the money.

Their quality of work

Isabella M.

VERIFIED A Ramos Construction, Inc. CUSTOMER

9 of 30

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them to everyone, even my Realtor has their name and number.

Everything was wonderful. They worked around our needs. My husband and I are elderly and they were working on our hall bathroom in our little house, but we would get tired on Friday, so I asked if they could hold off to give us a break and they had no problem with it. Then, we'd take the break and let them know when we were ready to start again, and they'd come right out.

Gretchan B.

VERIFIED A Ramos Construction, Inc. CUSTOMER

10 of 30

Quality 10
10
Loyalty Yes
CRITIQUE

Roberto is a great contractor, and if I were still in the area, he'd be first on my list to call if I needed work. I'd tell anybody that he did excellent work, came out on time, and always showed up when he was supposed to.

He has a great personality and is willing to go the extra mile. He was always available for us when I worked for the company he did the work for, and I liked his work so much that I hired him to do work on my personal house.

Dora D.

VERIFIED A Ramos Construction, Inc. CUSTOMER

11 of 30

Quality 10
10
Loyalty Yes
CRITIQUE

They were a bit expensive, but I would use them again based on their work. I would tell the customer to be very thoughtful towards the tier of product that you want and to then be more proactive in specifying if you want more of a medium versus high-end quality kitchen. If you are a first time customer who has never had a water leak, you're sort of at their mercy. If I could go back, I would say that I'm new to needing this type of work, but still need to ask some questions and I would have been more proactive towards their offerings and in asking for a lower price.

They did fantastic work and I love the kitchen.

Tracy M.

VERIFIED A Ramos Construction, Inc. CUSTOMER

12 of 30

Quality 10
10
Loyalty Yes
CRITIQUE

They did an excellent job. They are knowledgeable, helpful, and just great people to work with who are very polite and professional.

They were very helpful when it came time to get the tile and everything. They were insightful, offered a lot of suggestions, and gave a lot of different options. I really liked how they handled the job.

Marvyn S.

VERIFIED A Ramos Construction, Inc. CUSTOMER

13 of 30

Quality 10
10
Loyalty Yes
CRITIQUE

Those guys are great. I'd give them the highest marks.

They're great.

Janet G.

VERIFIED A Ramos Construction, Inc. CUSTOMER

14 of 30

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them and have already sent friends to use them.

It was an insurance job, so I didn't know anybody else to use, but they did a really great job for me.

Sharon C.

VERIFIED A Ramos Construction, Inc. CUSTOMER

15 of 30

Quality 10
10
Loyalty Yes
CRITIQUE

He has a good crew who are always helpful and willing. I had a couple of things that I needed done that weren't necessarily a part of the contracted deal, but they happily did them for me. I would use them again and I have used them multiple times. I would rate them very high as a company.

They are agreeable. They work hard, arrive on time, are dependable, and timely. I would highly recommend them.

Richard M.

VERIFIED A Ramos Construction, Inc. CUSTOMER

16 of 30

Quality 10
10
Loyalty Yes
CRITIQUE

They were very efficient, their cleanup was good, they were professional, they explained everything before they did the job, and then they came back afterwards to make sure everything was okay.

I am very satisfied with their work. They were personable and safety conscious. They wore their masks and practiced the appropriate safety measures.

Sabrina

VERIFIED A Ramos Construction, Inc. CUSTOMER

17 of 30

Quality 10
10
Loyalty Yes
CRITIQUE

I have told others to use them and they were referred to us by a friend. They are superb and well-known in our group of friends and homeowners. I'd say that they're highly regarded, and if you want the job done the way you want it done without any nonsense, and to have workers who are totally professional and organized as far as deadlines with a commitment to the job, these are the people to go with. Everyone raves about our kitchen now and it was a wonderful experience.

Their commitment to the work and their high standards as far as quality

Matt L.

VERIFIED A Ramos Construction, Inc. CUSTOMER

18 of 30

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

They were good.

Amanda G.

VERIFIED A Ramos Construction, Inc. CUSTOMER

19 of 30

Quality 10
10
Loyalty Yes
CRITIQUE

I have actually referred one of my friends to them, and told her to use them, because they covered everything from top to bottom and I didn't have to call a bunch of different companies to get the one job done. I liked that they covered it all.

They were quick.

Emma N.

VERIFIED A Ramos Construction, Inc. CUSTOMER

20 of 30

Quality 10
10
Loyalty Yes
CRITIQUE

They were very good and we liked them very much.

They did a very good job.

Read All 30 Survey Responses at Ratings View

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