Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

Diamond certified companies are top rated and guaranteed

Why Trust Diamond Certified Design and Build Contractors Rated Highest in Quality?

Photo: Case Design/Remodeling (2005)

You are the customer. If your goal is to choose a design and build contractor that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified design-build contractor. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated design-build company and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you’ll never be fooled by fake reviews.

2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.

3) Full Disclosure: By clicking the name of a company above you’ll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

Read moreRead less

DIAMOND CERTIFIED EXPERT CONTRIBUTORS IN THE Santa Clara County – Contractors – Design & Build CATEGORY

Jim Kabel is president of Case Design/Remodeling, a Diamond Certified company since 2005. He can be reached at (408) 256-1949 or by email.

Jim Kabel

diamond certified contributor profile and expert article

Jim Kabel: A Successful Case

By James Florence, Diamond Certified Resource Reporter

SAN JOSE — Jim Kabel started his career in the high-tech field, but after 25 years in the industry, he was ready for a change. “I was running service and support for a major business group when I decided I wanted to do something completely different—specifically to own and manage a business in an entirely new industry,” he explains. After considering his options, Jim decided his professional abilities would be best utilized in the field of home improvement. “As a homeowner, I’d had both good and bad experiences with home improvement, and I felt there was an overall shortage of quality, customer satisfaction-focused companies to address the needs of others like myself.”

When he came across an East Coast-based company that was offering franchise opportunities, Jim knew he’d found a perfect match. “Case Design/Remodeling had a process for remodeling and construction that made a tremendous amount of sense to me, and I ultimately decided to partner with them, which has worked out very well.” Since founding Case’s Santa Clara franchise in 2004, Jim says he’s enjoyed applying his prior professional experience to another industry. “I like taking the things I learned working for a large company, applying them to a small business and seeing how they work. By identifying the skills that are crucial for this industry and tapping the expertise of high-quality professionals, I’ve been able to take things to the next level.”

Originally from Southern California, Jim eventually migrated to the Bay Area and currently resides in San Jose, where he says he enjoys the city’s characteristic diversity. “In addition to the variety of things to do—from sports and entertainment to outdoor activities—I also appreciate the diversity of the people, as well as the professional opportunities available here. It’s just a very fun place to be.”

Outside of work, Jim enjoys partaking in the many things San Jose has to offer. “As a fan of music, movies and sports, there’s always something for me to do here,” he says. “I like going to see live music, and I’m also a San Jose Sharks season ticket holder.” In addition to local entertainment, Jim enjoys playing the keyboard and participating on his company’s softball team.

When asked what his future retirement might look like, Jim says he’d continue to do things that keep him active. “I don’t know if I’ll ever fully retire, but even in semi-retirement, I hope to teach or consult in some capacity—whatever allows me to stay active and relevant.”

Ask Me Anything!

Q: What’s your favorite musical group?
A: Chicago.

Q: What’s your favorite movie?
A: “The Shawshank Redemption.”

Q: If you could time travel, would you go to the past or the future?
A: Probably the past, just so I could become more educated about certain things that happened in our history.

Q: Do you have a favorite local winery?
A: Duckhorn Vineyards in Saint Helena.

Q: What’s one website you visit on a daily basis?
A: Remodeling Magazine’s website.

Read more

Considerations for Remodeling

Shares

SAN JOSE — When planning for a large remodeling project (or any project that’s design-intensive), consider the following points: Define the scope of the project. Before you begin interviewing designers and contractors, have a clear idea of what you want.… Read more

Kitchen Planner Checklist

Shares

SAN JOSE — Planning a new kitchen is no easy task, especially if it’s your first major home remodeling project. Use the following checklist to address the various aspects of your new kitchen. Floorplan: Your kitchen is the hardest working room… Read more

Expert Video Tip

Video: Five Steps Before Remodeling

Shares
Complete Video Transcription:

SAN JOSE — Host, Sarah Rutan: When remodeling your home, its important to plan ahead. Today, we’re in San Jose with Diamond Certified Expert Contributor… Read more

SELECTED PHOTOS FROM THESE TOP RATED COMPANIES

View Comments
Shares

INDUSTRY INFORMATION AND RESEARCHED ARTICLES BY THE DIAMOND CERTIFIED RESOURCE

  • Andersen

  • Caesarstone

  • Cambria

  • James Hardie

  • Kohler

  • Marvin

  • Milgard

vacation homes
luxury homes
split-level homes
craftsman homes
log homes
high-end homes
chalet-style homes
beach homes
A-frame homes
green homes
sustainable homes
Victorian homes
commercial buildings

kitchen designs
interior design-build services
exterior design-build services
design-bid-build services
home design-build services
home addition design-build services
home remodeling designs & construction
tenant improvements
commercial building construction
bathroom renovations
custom home designs
luxury home renovations
home floor plans

Alviso
Blossom Valley
Campbell
Coyote
Cupertino
East Palo Alto
Gilroy
Holy City
Los Altos
Los Altos Hills
Los Gatos
Milpitas
Monte Sereno
Monte Vista
Morgan Hill
Mountain View
Mt Hamilton
New Almaden
Palo Alto
Permanente
Redwood Estates
San Jose
San Martin
Santa Clara
Saratoga
Stanford
Sunnyvale

94022
94023
94024
94035
94039
94040
94041
94042
94043
94085
94086
94087
94088
94089
94301
94302
94303
94304
94305
94306
94309
95002
95008
95009
95011
95013
95014
95015
95020
95021
95026
95030
95031
95032
95035
95036
95037
95038
95042
95044
95046
95050
95051
95052
95054
95055
95056
95070
95071
95101
95103
95106
95108
95109
95110
95111
95112
95113
95115
95116
95117
95118
95119
95120
95121
95122
95123
95124
95125
95126
95127
95128
95129
95130
95131
95132
95133
95134
95135
95136
95138
95139
95140
95141
95148
95150
95151
95152
95153
95154
95155
95156
95157
95158
95159
95160
95161
95164
95170
95172
95173

Design-Build Institute of America (www.dbia.org)
ABC Associated Builders and Contractors (http://www.abc.org/)
AGC of America Associated General Contractors of America (http://www.agc.org/)
ASA American Subcontractors Association (http://www.assaonline.com/)
CBIA California Building Industry Association (http://www.cbia.org/)CSLB Contractors State License Board (http://www.cslb.ca.gov/)
DCA California Department of Consumer Affairs (www.dca.ca.gov)
HBANC Home Builders Association of Northern California (http://www.hbanc.org/)
NAHB National Association of Home Builders (http://www.nahb.org/)
NCBE North Coast Builders Exchange (http://www.ncbeonline.com/)
NSCA National Systems Contractors Association (http://www.nsca.org/)
NUCA National Utility Contractors Association (http://www.nuca.com/)

Know What You Want
Researching and Choosing What You Want Before Hiring a Design and Build Contractor in Santa Clara County

Many factors should be considered before selecting a design and build contractor in Santa Clara County, including the smaller cities of Monte Sereno, Saratoga, New Almaden, Permanente, and Los Altos, that will meet your needs the most successfully. Write down everything that you’re searching for before you begin your research. Consider the following questions before making your final selection of a design and build contractor.

  • Do I want a Diamond Certified company that is rated best in quality and backed by the Diamond Certified Performance Guarantee?
  • What is my budget?
  • Are there any changes I’d like to make personally before to the design/build team begins construction in order to offset costs?
  • What do I want remodeled or built?
  • What is the time frame for completing the build and design project?
  • What personal and professional characteristics would I like my Santa Clara County design and build contractor to have? (These may include good communication skills, honesty, reliability, cleanliness, etc.)
Read moreRead less
What To Ask In Person
What You Need to Know When Speaking in Person to a Santa Clara County Design and Build Contractor

The next step is to interview design and build contractors in Santa Clara County, including the larger cities of San Jose, Sunnyvale, Santa Clara, Mountain View, and Milpitas. Questions you may want to ask include the following.

  • Will construction permits be needed? If so, will the general contractors be responsible for getting them?
  • Do the construction firms hire subcontractors or do the general contractors and their employees perform the work?
  • Does the general contractor carry workers’ compensation and liability insurance?
  • How and when do the Santa Clara County general contractors clean up the construction site?
  • What will the construction companies’ timing be on bidding and completing the home construction?
  • What professional organizations are you a member of?
  • How do you perform your work-what time do you start, how will you protect my carpets, how will you handle trash and debris, etc.
  • How many projects that are similar to mine have you completed in the last year?
  • How do the residential general contractors in Santa Clara County price building construction?
  • What type of warranty does each of the construction companies provide and what are the terms?
  • Do the general contractors specialize in the type of work you need? If so, ask the builders to provide some examples of similar work in Santa Clara County they have completed.
Read moreRead less
  • What To Ask References
    What You Need to Know When Speaking to Previous Customers of a Santa Clara County Design and Build Contractor

    It’s best to choose a Diamond Certified design and build contractor because all certified companies have passed an in-depth ratings process that most other companies can’t pass. If you want quality contractor work in Santa Clara County and the greater Bay Area, you can have confidence choosing a Diamond Certified company. Diamond Certified reports are available online for all certified companies. And you’ll never be fooled by fake reviews. That’s because all research is performed in live telephone interviews of actual customers.

    If you can’t find a Diamond Certified design and build contractor within reach, you’ll have to do some research on your own. If you do, it’s wise to call some references provided by your design and build contractor. Keep in mind, though, that references provided to you by the design and build contractor are not equal in value to the large random sample of customers surveyed during the Diamond Certified ratings process. That’s because references given to customers from companies are cherry-picked instead of randomly selected from all their customers. So the contractors will likely give you a few customers to call that they know are satisfied.

    If you do call references on your own, specifically ask for a list of the company’s 10 most recent customers. This will help avoid them giving you the names of only customers they know were satisfied.

    • If you need a design and build contractor in the future, will you consider hiring this general contractor?
    • Were you satisfied with the service from the (design and build contractor name)?
    • What type of design and build project did you hire the general contractor to complete?
    • Would you recommend this design and build contractor to your family and friends?
    • Did the contractor provide answers to questions to your satisfaction?
    • Were there any unexpected costs? If so, what?
    • Did the design and build contractor show up on time?
    • Did they finish the job on time?
    • Do you feel like the general contractor charged a fair price for the quality of the work?
    • Did the contractor seem receptive to your input?
    • Did the general contractor clean up after completing the job?
    Read moreRead less
  • Review Your Options
    Selecting a Trustworthy Design and Build Firm in Santa Clara County

    The Diamond Certified symbol has been awarded to companies that scored Highest in Quality in an accurate ratings process.

    Your choice of design and build contractor is important to you and your family. So before deciding on the best design and build contractor in Santa Clara County for you, it’s important to consider the following questions.

    1. Which general contractors in Santa Clara County offer the better warranty for the overall cost?
    2. Is my design and build contractor of choice listed in the Better Business Bureau as having complaints filed against him? If so, were they valid complaints that required disciplinary action?
    3. Is my design and build contractor of choice well-established in the community?
    4. Does my general contractor of choice have good references that I have checked?
    5. Is my design and build contractor of choice charging a reasonable price for quality work on my design and build project?
    6. What is my time frame for this design and build project: when do I intend to start it and when do I need to have it accomplished?
    Read moreRead less
  • How To Work With
    Hiring a Licensed Design and Build Company in Santa Clara County

    Once you’ve hired a design-build company in Santa Clara County, including the smaller cities of Los Gatos, Monte Vista, Saratoga, San Martin, Los Altos Hills, and East Palo Alto, you will have an initial meeting between you and the contractor to discuss your requirements and the contractor’s qualifications. An estimate of the projects and its feasibility is drawn out. Furthermore, you will discuss the budget and design of the project as well as any restrictions and permissions that will be needed. The contractor will provide you with an estimate based on the design specifications. He will also offer choices in terms of designs and construction. Once the final contract has been drawn, the next step will be applying for permission. Last of all, the construction and financing process will begin.

    Contracts for Design/Build Services in Santa Clara County
    Once the contract is drawn up, it should be signed by both parties: you, the project owner, and the contractor. If any sub-contractors will be involved, they should sign the contract as well. The contract should protect the interests of both you and the contractor. As a result, it should include the following:

    • A clear, concise, and complete description of the project, including start and completion dates. It should also include who will be responsible for each aspect of the project.
    • Contractor’s name, physical address, mailing address and phone.
    • Quote of the project.
    • Terms of payment schedule as well as the payment schedule for the contractor, subcontractor(s) and suppliers.
    • Who will be responsible for obtaining necessary permits (this is usually the contractor).
    • Warranties should be written and the length of time as well as limitations should be covered. Warranties should cover materials and workmanship, and names and addresses of the warrantor. This may include the contractor, manufacturer, and distributor.
    • Detailed materials list: product, size, color, type, model, and brand name. Any additional or alternate materials that may be used if necessary should also be listed.
    • How “change orders” will be handled. Any changes or additions to the project should be written up in the contract so that the conditions for change are pre-determined. Furthermore, the contract should list how and when payment will be made for adjustments. Because change orders are common aspects of most remodeling jobs, it is common for remodelers to require payment before the work actually starts.
    • Any oral promises made.

    Take Precautions to Protect Yourself
    Taking precautions will help protect you and your home project investment. It will also increase your chances of success. Consider the following guidelines:

    • Do not make final payment until the work completed meets agreed upon specifications, building code requirements, and that subcontractors and suppliers have all been paid.
    • Do not sign a contract or any document until you have thoroughly read through it and filled in any blank spaces.
    • Do not sign a contract that uses vague terms. Make sure that all terms are specific regarding project requirements and the work that will be performed.
    • Don’t agree to finance your project through your contractor. Shop around for better loan terms.
    • Agree to make payments as the project progresses, contingent upon completion of a determined amount of work. This way, if work on the project is delayed, payment will be delayed as well.
    • Before deeding your property, be sure to first consult an attorney or knowledgeable friend or family member.
    Read moreRead less
  • Be a Good Customer
    Being a First Rate Santa Clara County Design-Build Firm Customer

    It’s the design and build contractor’s responsibility to complete a successful design and build project for you according to your specifications. But you play a big part in the success of your design and build contractor, too. Here are a few simple steps you can take to be a good customer when hiring a Santa Clara County design and build contractor.

    • Be sure your design and build contractor has a phone number where they can reach you at all times while they’re completing your design and build project. The work will move along more smoothly if your design and build contractor can reach you for any necessary updates, questions or work authorizations.
    • When your design and build contractor contacts you, return calls promptly to keep the design and build contract work on schedule.
    • Pay for the design and build contractor’s work promptly.
    • Before you hire a design and build contractor in Santa Clara County, including the larger cities of Palo Alto, Cupertino, Gilroy, Campbell, and Morgan Hill, restate your expectations and goals, and reiterate to the design and build contractor your understanding of the agreement. Most problems with local design and build contractors occur because of a breakdown in communication. By being clear about your expectations and theirs, you can avoid most conflicts.
    • Be clear and upfront with the design and build contractor. Let them know what you want from your design and build contractor, the long-term outcome you’re expecting and specific ways they can satisfy your expectations.
    • Ask your design and build contractor if you should call to check on the progress or if he will call you with updates.
    • Remember, a friendly smile goes a long way!

    Why would you want to be a good customer? Design and build contractors in Santa Clara County appreciate customers who are straightforward, honest and easy to work with. Your good customer behavior sets the tone from your end and creates an environment conducive to a good relationship. Things may very well go smoother and any problems may be more easily resolved.

    Read moreRead less
Check The Work
Check the Completed Work by a Design and Build Santa Clara County Company With the Invoice

When the design and build contract work is completed, your design and build contractor is required to give you a written invoice. This must include:

  • The name and physical address of the design and build contractor
  • A list of all work performed, including the warranty
  • An itemized list of all merchandise purchased or included
  • The total design and build project cost, including the amount charged for labor, if any
Read moreRead less
Written Warranties
Be Sure to Get Written Warranties from Local Santa Clara County Design and Build Firms

Before the design and build contractor leaves, confirm any warranties offered by the design and build contractor in Santa Clara County, including the larger cities of San Jose, Sunnyvale, Santa Clara, Mountain View, and Milpitas. The written warranty document must detail the following:

The design and build contractor’s name and physical address
  • Your responsibility in the case of a problem with the building project and what you need to do in order to redeem the warranty.
  • If the design and build contractor warranty coverage is transferrable to the new owner in the event that you sell the home or building in which the contractor has designed and built.
The length of time as well as limitations should be covered. Warranties should cover materials and workmanship, and names and addresses of the warrantor. This may include the contractor, manufacturer, and distributor.
Read moreRead less
Top 10 Requests
Top Service Requests from Design and Build Contractors

Design and build contractors in Santa Clara County, including the larger cities of San Jose, Sunnyvale, Santa Clara, Mountain View, and Milpitas, provide all types of design and build projects. Following is a list of the most popular projects.

Luxury homes
Luxury homes are high-end homes in affluent communities. The high-end status is determined by location, property entry, architecture, decor, decadent amenities, entertainment capability, grounds, etc.

Beach homes
A beach home is a home designed for the beach. Typically beach homes are a form of a vacation home rather than a permanent residence.

A-frame homes
A-frame houses feature steeply-angled sides that usually begin at or near the foundation line and meet at the top, creating a home that looks like the letter A.

Green homes
Green homes are built using a process that is environmentally responsible and resource-efficient throughout the building’s life-cycle. This “green” process includes design, construction, operation, maintenance, renovation, and demolition. The purpose of a “green” home is to reduce the overall impact of the home on the human health and natural environment.

Split-level homes
A split-level home is similar to a ranch home. It features three levels of living space on a floor plan that makes economical use of the building lot.

Home additions
Home additions can be added to your home in order to increase its value and comfort. These additions include sunrooms, pop-top home additions, multi-level additions, or multi-room additions.

Victorian homes
Victorian homes are usually two story homes with steep roof pitches, turrets, and dormers. Typically a Victorian home has a large porch as well.

Craftsman homes
Craftsman homes is an American architectural design tht began in the last years of the 19th century. It has its origins from the British arts and crafts movement, emphasizing the hand-made over the mass-produced. Craftsman homes feature simplicity of form, local natural materials, and visibility of handicraft.

Log homes
Log homes are structurally identical to log cabins because they are made from logs that have not been milled into conventional lumber.

Chalet-style homes
Reminiscent of homes on alpine ski slopes, chalet style homes are rustic homes based on Swiss alpine cottages. They have a rectangular shape, big lofts, large windows, and steep gabled roofs.

Read moreRead less
Glossary Of Terms
Glossary of Terms Used By Local Design/Build Contractors

Below are key design/build contractor terms and descriptions that will help you through your design and build project.

blueprint
A blueprint is a paper reproduction of an architectural design. Usually these paper drawings are on white paper with blue lines but it is a generic term for any detailed architectural design.

Also known as: the blueprint, home blueprints, half pipe blueprints, house blue prints, blue print maker, construction blueprints

change order
A written order to the contractor that details changes to the specified work quantities or modifications that are in the original contract.

Also known as: construction change order form, change order request form, change order form template

commercial building construction
This is a reference to constructing a commercial building that will be used for business purposes.

Also known as: industrial building construction, building construction companies, commercial building, commercial building contractors, commercial buildings, metal building construction, commercial building contractor, construction cost for commercial building, residential construction companies, commercial building construction costs

commercial buildings
A commercial building is a building used for commercial use. Types include retail, such as convenience stores, shopping malls, etc., warehouses, and office buildings.

Also known as: commercial buildings for lease, commercial storage buildings, prefabricated commercial buildings, steel commercial buildings, commercial building plans, commercial building designs, commercial building inspection

custom home designs
Custom home designs are designs for home that are modern and unique.

Also known as: custom home plans, home designs, custom designed homes, luxury home designs, custom design homes, small home designs, new custom homes, custom home construction, contemporary home designs

design-bid-build services
This is a reference to a project delivery system used in the construction industry. In this method, the design and construction services are contracted by a single contractor or business known as the design-build contractor.

designers
Designers have expertise in certain areas of home remodeling and decor, such as kitchens or bathrooms.

exteriordesign-build services
This is a type of construction in which the exterior view of a property is designed and built by a single entity known as the design-build contractor.

Also known as: exterior design, design build companies, exterior designers, design build firm, exterior design ideas, exterior home design, design build architects, house exterior design

generalcontractors
General contractors manage all aspects of a project. This includes hiring and supervising subcontractors, obtaining materials and building permits, and scheduling inspections.

Also known as: certified general contractors, association of general contractors

high-end home design/build services
High-end homes are luxurious homes in affluent communities. The high-end status is determined by location, property entry, architecture, decor, decadent amenities, entertainment capability, grounds, etc.

Also known as: luxury homes, high end homes for sale, high end real estate, high end mobile homes, high end home builders, luxury houses for sale, luxury home for sale

home addition design-build services
This is a reference to the design and construction services being contracted by a single contractor or business known as the design-build contractor to add an additional room or rooms to a home.

Also known as: home addition plan, home additions, home additions remodeling, home addition design, home addition designer, custom home design build, home addition plans

home floor plans
This is the blueprint or design for a home that is typically drawn up by an architect.

Also known as: luxury home floor plans, log home floor plans, ranch home floor plans, small home floor plans, home floor plans free, modular home floor plans

home remodeling designs and construction
In this method, the design and construction services are contracted by a single contractor or business known as the design-build contractor to remodel a home.

Also known as: home remodeling design, remodeling design, home remodeling contractors, kitchen remodeling design, home remodeling kitchen, kitchen remodeling designs, home construction remodeling, home remodeling plans, homes remodeling, room additions, home remodeling contractor, house remodeling plans, home remodeling companies, home remodeling additions, remodeling designs, home remodeling company

interiordesign-build services
In this method, the design and construction services are contracted by a single contractor or business known as the design-build contractor in order to remodel the interior of a home or building.

Also known as: office interior design, interior design office, interior designers office, office interior designers, interior designs office, interior design services

kitchen designs
This is a reference to the different designs or constructions of a kitchen.

Also known as: galley kitchen designs, best kitchen designs, kitchen designs photos, traditional kitchen designs, kitchen designs with islands, outdoor kitchen designs, kitchen design software, kitchen design gallery, kitchen designs on a budget

licensedarchitects
Architects who have met the standards for licensing by the California Architects Board are licensed. This includes completion of the two state-run intern development programs known as CIDP and IDP; completion of the Architect Registration Examination; and completion of the oral examination known as the CSE.

specialtycontractors
Specialty contractors install particular aspects of a project such as the plumbing or electrical work.

standard bid
The traditional cost that is associated with the materials and labor needed to construct the project.

subcontractor
Any constructor who contracts to perform parts of the work of a project that the original contractor contacted to do.

Also known as: subcontractor agreement template, subcontractor agreement, subcontractor agreement form, sample subcontractor agreement, subcontractor agreement, subcontractor agreement construction, subcontractors insurance, insurance for subcontractors

tenant improvements
This is a reference to improving an apartment complex through renovations that is being rented by tenants, or renters.

Also known as: tenant improvement contractors, tenant improvement allowance

vacation home
This is a home that is used seasonally as a vacation residence rather than being lived in year round.

Also known as: vacation home plans, rent a vacation home, vacation homes for rent

Read moreRead less
Frequently Asked Questions
FAQ for Local Design/Build Contracting Companies

Q: Why choose a Diamond Certified design and build contractor?
A: Diamond Certified helps you choose a design and build contractor with confidence by offering a list of top-rated local companies who have passed the country’s most in-depth rating process. Only design and build contractors rated Highest in Quality earn the prestigious Diamond Certified award. Most companies can’t pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee. So you’ll feel confident choosing a Diamond Certified design and build contractor.

Q: What are the advantages of a design/build project?
A: There are several advantages to a design/build project that include sole source responsibility; it’s a straight-forward approach to design with greater flexibility; better quality control; participation by the client in selection of materials; rapid response to changes in scope with minimal paperwork, and more.

Q: What are the design/build contractor’s responsibilities?
A: His responsibilities include quoting on work within his area of expertise; stating clearly in his proposal exactly what will be done, what is not included, what the price will be, and what the schedule will be; producing a functional system that actually functions completely to the satisfaction of you, the client.

Q: What are my responsibilities as a client?
A: The client’s responsibilities include treating the design/build proposal as confidential rather than shopping the proposal on the open market; checking references of those submitting proposals; and pay the hired contractor for the work done.

Q: Why doesn’t a design/build contractor sell design services alone?
A: It may represent a loss of alternate design/build business as it ties up a design staff. Furthermore, the typical design/build contractor does not carry liability insurance to cover his designs if they are installed by somebody else.

Q: Is it possible to use a specific design/build contractor yet retain competitive prices?
A: The answer is yes because typically contractors agree to provide a complete design and construct project on a “guaranteed maximum” basis. They will agree to charge a set amount for a project and no more, assuming the scope does not change. If the costs are less than originally estimated, savings are passed on to the client on a pre-agreed basis.

Q: How long will my construction project take to complete?
A: That depends on the job. When you meet with your contractor, they should be able to fairly accurately determine an estimated end date.

Q: Do design/build contractors operate a clean worksite?
A: It is a good idea to check the work of a design/build contractor before hiring to see if, in fact, they operate clean worksite. Check to see if they use floor protectors and put plastic sheets for dust containment. Note if there is a line item in the contract that includes jobsite setup, cleanup, and portable facilities.

Q: If I am a contractor, can I work with a design/build team on my project to reduce the cost?
A: Many design/build contractors are happy to work alongside their clients as long as they are qualified. However, sometimes lesser skilled, free labor can actually increase the overall cost of a project.

Q: How do I know that a design/build contractor is not marking up your credit allowances?
A: A quality design/build firm will have open and transparent paperwork. They should be able to show you receipts for what has been purchased, including contractor discounts.

Q: Can a design/build contractor give estimates over the phone?
A: That depends on the job. A simple job such as putting up a fence can generally be quoted regarding the price of various fencing materials. But more complex jobs will require an on-site inspection in order to quote an accurate estimate.

Q: Are estimates of design/build companies negotiable?
A: Generally they are not. A quality design/build firm will give a fair estimate based on current market prices for your community. They may be able to work with you in lowering the overall cost by using different materials or coming up with a more efficient design.

Read moreRead less