Diamond Certified Company Report

CM Property Management Inc.

Diamond Certified Company Report

CM Property Management Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 77 VERIFIED CUSTOMERS i

Kevin P.

VERIFIED CM Property Management Inc. CUSTOMER

1 of 77

Quality 10
10 10
Loyalty Yes
CRITIQUE

Mark and Sam do an excellent job managing the properties. I have them taking care of several properties. I enjoy the monthly reports that they email me. I like that they have subcontractors come to the properties to maintain them and do the upkeep.

I like that they are full-service and keep in contact with me. They take care of things properly.

Sharon I.

VERIFIED CM Property Management Inc. CUSTOMER

2 of 77

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very supportive and knowledgeable. They are very quick to act.

They're a comprehensive company. They do a lot of things. They're experts at what they do.

John M.

VERIFIED CM Property Management Inc. CUSTOMER

3 of 77

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very good. They have done a good job managing the rental that I have. They've been good about informing the renter when the building will be doing things like fire alarm testing. They have good communication, especially with making the renter aware of things.

I originally interviewed two different property managers, and I chose to use CM Property Management, because they had another rental in the same complex.

Read All 77 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

CM Property Management Inc. specializes in residential property management throughout Santa Clara County. The company manages single-family homes, townhomes, duplexes, condominiums and multi-unit buildings.

CM Property Management’s extensive marketing and established connections with both real estate and relocation professionals enable it to minimize vacancies and secure qualified tenants at higher rents. “We help our customers succeed by leveraging our experience and customizing solutions to meet their unique needs,” says Property Manager Sam LaPlaca.

“Through our knowledge of the local market, legal requirements and effective tenant screening, we eliminate the headaches of managing investment properties for owners,” states Property Manager Andrea Vernerova. “With more than 50 years of combined experience, we are able to maximize our clients’ investment potential while minimizing the risks,” says Property Manager Mark Katz. “Our team understands that service makes the difference.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON CM Property Management Inc.

COMPANY CONTACT
Locations

Santa Clara County

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SERVICES PERFORMED

Residential
Multi-Unit and Commercial
Property Management

BRANDS Supported
  • AppFolio

DIAMOND CERTIFIED RESEARCHED ARTICLES ON CM Property Management Inc.

Sam LaPlaca, Property Manager; Andrea Vernerova, Property Manager; and Mark Katz, Broker and Property Manager

Company Profile

CM Property Management Inc. specializes in residential property management throughout Santa Clara County. The company manages single-family homes, townhomes, duplexes, condominiums and multi-unit buildings.

CM Property Management’s extensive marketing and established connections with both real estate and relocation professionals enable it to minimize vacancies and secure qualified tenants at higher rents. “We help our customers succeed by leveraging our experience and customizing solutions to meet their unique needs,” says Property Manager Sam LaPlaca.

“Through our knowledge of the local market, legal requirements and effective tenant screening, we eliminate the headaches of managing investment properties for owners,” states Property Manager Andrea Vernerova. “With more than 50 years of combined experience, we are able to maximize our clients’ investment potential while minimizing the risks,” says Property Manager Mark Katz. “Our team understands that service makes the difference.”

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Company Philosophy

“Our goal is to meet and exceed every client’s expectation, and we accomplish that by providing personalized, professional services that extend beyond the ordinary care of the industry. We manage every property with integrity as if it was our own investment, and we treat every client with dignity and respect.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for property management companies that have earned the prestigious Diamond Certified award. For CM Property Management Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: utilize its industry experience and cutting-edge technology to come up with effective solutions that fulfill and surpass its clients’ needs. “We have more than 50 years of combined experience when it comes to managing properties, so we know what it takes to make our customers happy,” says Property Manager Sam LaPlaca. “We use the latest technology to stay in constant communication and address our clients’ individual needs, which they really appreciate.”

CM Property Management has been providing residential and commercial property management services for clients throughout Santa Clara County since 2010. The company works with both property owners and tenants, and the properties it services include single-family homes, townhomes, duplexes, triplexes and multi-unit buildings.

CM Property Management focuses on maintaining positive, respectful working relationships with all its clients, including tenants. “We appreciate tenants who, in addition to paying rent on time, help us maintain and protect the properties,” says Broker Associate Andrea Vernerova. “Our tenants can report maintenance issues electronically through their tenant portal and utilize our 24-hour maintenance emergency line. We create a symbiotic relationship with our tenants by responding to their requests and concerns in a timely manner, and they appreciate our responsive and respectful management team, so they tend to stay longer in our properties.”

CM Property Management further differentiates itself from its competition by offering individualized services to meet its clients’ needs. “Every property owner has their own reasons for choosing a management company,” says President Mark Katz. “For example, some need help managing multiple properties because they live in another state, while others are renting to family members and want a buffer to preserve those relationships. Each client has their own needs and requirements, so we’ve built our services around those specific requests to be customizable to meet these specific needs.”

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Industry Info

If you own a property and are considering renting it out, consider the benefits of working with a property manager.

Whether you own a single-family rental property, a block of apartment buildings, a vacation rental house or a commercial establishment, you should be aware of the benefits of working with a property management company. Essentially, the role of a property manager is to assume the day-to-day operations of a rental property. Their duties may include collecting and distributing rent payments, coordinating repairs and tenant improvements, managing rental property finances (including tax payments), warning and evicting problem renters, and more.

Here are some reasons that you should consider hiring a property management service:

  • You own several properties or properties with multiple units
  • You live far from your rental units
  • You have limited time to deal with rental properties, tenants and maintenance
  • You rent to family or friends and want a professional barrier to preserve those relationships
  • You don’t want to provide hands-on property management
  • You don’t want to be an employer or hire resident property managers
  • You own affordable housing rentals or those with complicated rental structures

A property management company can also make your property more profitable because it can quickly fill vacant units with high-caliber tenants. “Rental properties in the Bay Area are substantial investments, and they should be treated as such by everyone involved,” says Mark Katz, president of CM Property Management Inc. in San Jose. “If you’re a property owner, it’s your right to find a property management service that protects you and provides the level of service you deserve. You can get lucky with good tenants, but when problems arise, you’ll realize how important it is to have a professional who is educated in proper rental methods, current legal requirements and the most cost-effective ways to handle rental properties.”

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Frequently Asked Questions

Q: How long will it take to rent out my property?
A: It depends on many factors, including market conditions, the condition of your property, your time frame and the pricing strategy. We have the resources to maximize the exposure of your property and the ability to show it at times that are convenient to prospective tenants. We have established relationships with relocation agents and other real estate professionals who are an excellent source of quality tenants. We put our experience and state-of-the-art technology to work for you to minimize the vacancy while staying focused on the qualifications requirements of future tenants.

Q: Can you give me market information about my property?
A: Yes. We cover almost every area of Santa Clara County, so if you want information about a house, duplex, or larger property in Mountain View, San Jose, Los Gatos, Palo Alto or the surrounding areas, we can give a quick synopsis of what the local market looks like.

Q: Will you give me regular financial reports for my properties?
A: Absolutely. We provide our owners with monthly statements through their secure owner portal. Copies of paid invoices are attached as well, so owners have full overview about each charge. Our reports can be customized to fit our clients’ needs.

Q: Do you provide emergency services for my renters?
A: Yes, we offer 24-hour maintenance services.

Q: Can you accept payments electronically?
A: Yes, we have the capacity to receive electronic payments and disburse funds electronically. Our tenants appreciate the convenience of automatic online payments. Property owners love this feature as well. They can be across the world and still have their payments deposited safely into their bank accounts.

Q: What fee structure do you use?
A: We charge a monthly management fee based on the rents collected. There are no additional fees for preparing the home on the market. If the home is vacant and you don’t get rental income, we don’t get paid either. There are no hidden fees with our company.

Q: How will you use technology to improve my experience and rent my property faster?
A: We use a state-of-the-art, Internet-based software program called AppFolio—it’s a secure professional software with all the modern conveniences and features. Through AppFolio, we create professional marketing for our properties and distribute postings on our website and more than 40 rental websites, including Zillow, Trulia and many more. This helps attract professional tenants and fill vacancies faster. Our incorporated tenant screening feature allows for detailed tenant credit and eviction screening. Our owners benefit from electronic payments and secure owner portal access to view their statements and invoices.

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SELECTED PHOTOS FROM CM Property Management Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Sam LaPlaca

Expert CONTRIBUTOR PROFILE
  • Sam LaPlaca is property manager at CM Property Management Inc., a Diamond Certified company since 2014. He can be reached at (408) 763-3540 or email.

Sam LaPlaca: Virtuous Properties

By James Florence, Diamond Certified Resource Reporter

SAN JOSE — While Sam LaPlaca began his career in the tech industry, it would gradually prove to be a catalyst for another career altogether. “I was working as a computer programmer for Stuart Title, doing title insurance and working on their escrow software, and that actually piqued my interest in real estate,” he explains. “From there, I obtained my real estate license and started buying and selling investment properties, which led me further into the property management business.”

Today, as property manager at CM Property Management Inc., Sam says he appreciates the opportunity to work with property owners and tenants alike. “We’re hired by property owners to handle the ongoing management of their rental properties, so it’s very gratifying to be entrusted with overseeing someone’s valuable asset. I also enjoy maintaining good relationships with our tenants and making sure their needs are being met.”

Originally from Southern California, Sam currently resides in San Jose, which he regards as an ideal location for his active family, which includes his wife, Nivea, and their three children. “One of the nice things about being in the San Jose area is the wealth of outdoor activities that are available,” he says. “We do everything from archery and disc golf to hiking at Rancho San Antonio County Park and hanging out at Panther Beach in Santa Cruz.”

In regard to his life and career, Sam espouses the importance of operating with integrity. “I think it’s crucial to do the best job you can, which means not only striving for continuous improvement, but also being honest and doing right by others.”

When asked the first thing he’d do if he could retire tomorrow, Sam says he’d pursue a more “hands-on” aspect of the real estate industry. “I would probably start buying properties and fixing them up to make them the highest-performing assets they could be. It may sound like a lot of work, but for me, it would be more of a hobby because I enjoy working with my hands and building things.”

Ask Me Anything!

Q: What are your favorite sports teams?
A: The San Diego Chargers and the Golden State Warriors.

Q: Ever read a book more than once?
A: “The Richest Man in Babylon” by George S. Clason. It’s a financial book based on ancient times in Babylon that uses a fictional storyline to demonstrate financial principles.

Q: What’s your favorite local restaurant?
A: Steamer’s Grillhouse in Los Gatos.

Q: Music or talk radio?
A: Talk radio.

Q: What’s one website you visit on a daily basis?
A: Thesamba.com. It’s a site for Volkswagen enthusiasts. I used to renovate old Volkswagens, and it’s something I’d like to get back into in the future.

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Expert articles
  • Taking a Preventative Approach to Tenancy

    SAN JOSE — When it comes to managing a rental property, preventative maintenance is essential. In addition to maintaining the physical aspects of the property itself, however, an equally crucial part of preventative maintenance is handling non-physical aspects such as pre-qualifying tenants and composing rental agreements.

    Pre-qualifying your tenants
    If you’re planning to rent out a home or apartment, one of the most important steps you’ll need to take is to pre-qualify your tenants. This includes looking into a tenant’s rental history and verifying financial aspects like income and credit history. By meticulously vetting potential tenants, you’ll be able to better protect yourself and your property from unanticipated problems.

    Composing your rental agreement
    Make sure your agreement covers all aspects of the tenancy, from the monthly payment rate to tenant responsibilities such as reporting maintenance issues in a timely manner. Additionally, any particular expectations or areas of concern (like stipulations about cleanliness, pets or noise level) need to be included in the agreement. Of course, prior to occupancy, you’ll also want to go over the details of the rental agreement with your tenants and make sure your expectations are clearly laid out for them.

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  • 3 Attributes to Look for in a Property Management Company

    SAN JOSE — Managing a property is a big responsibility, which is why it often makes sense to leave it to a professional. However, you’ll want to make sure the company you hire is willing and able to provide top-notch service. Here are three attributes to look for when choosing a property management company.

    1. Relevant expertise

    Make sure the company you hire is accustomed to managing the type of property you own. Even if a company has experience managing single-family homes or condos, it may not be experienced in managing full apartment buildings or commercial properties, and vice versa. By hiring a company with relevant expertise, you’ll have more confidence in the service it provides.

    2. Local proximity

    There are many good reasons to hire a property management company that’s located in the same area as your property. For one, it’ll be familiar with local rent control ordinances and other localized aspects of the rental market. It’ll also know the best local vendors to hire for services like maintenance and repairs. All in all, a local property management company is more likely to give you a great value for your investment.

    3. Comprehensive capabilities

    Besides having relevant expertise, a property management company should possess adequate knowledge and resources to ensure excellent service. For example, it should have a professional staff that’s well-versed in all aspects of fair housing, from rent control to maintenance requirements. In addition, the company should have enough workers to carry out all necessary tasks. Property management is a multi-faceted field, so it’s crucial that the company you hire is equipped to cover all pertinent bases.

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Expert video tip
  • Video: Hiring a Property Manager

    Complete Video Transcription:

    SAN JOSE — Host, Sarah Rutan: When selecting a company to manage your rental property, there are a few attributes you should look for. Today we’re in San Jose with Diamond Certified Expert Contributor Sam LaPlaca of CM Property Management Inc. to learn more.

    Diamond Certified Expert Contributor, Sam LaPlaca: When looking for a property management company, there are a few things you should keep in mind. First of all, you want to make sure that the company handles your type of property. So, if you have a single-family house, a condo, an apartment building, a commercial building, make sure that the property management company is experienced with the aspects of those properties. Second of all, they should be local. They should be in the area that your property is located at so they’d be familiar with local rent control ordinances. The specific aspects of certain markets are different from city to city. That really affords them the opportunity to give you great service.

    The other thing is they should have a professional staff that is dedicated to property management services. So, they have enough people in their office. And they know how to handle all the aspects of fair housing, rent control, maintenance issues. There’s a whole array of things that people need to have experience in so they can provide you with top-notch, excellent service.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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  • Video: Considerations for an Investment Property

    Complete Video Transcription:

    SAN JOSE — Host, Sarah Rutan: When it comes to managing a rental property, there are a few important things that you’ll need know. Today we are in San Jose with Diamond Certified Expert Contributor Sam LaPlaca, of CM Property Management, to learn more.

    Diamond Certified Expert Contributor, Sam LaPlaca: Preventative maintenance is very important on any investment property. There’s the physical preventative maintenance, things like keeping your rain gutters clean so they don’t back up and cause damage to the roof. Keeping trees trimmed, off the building or off the roof so that doesn’t advance the deterioration of any of the roof or the property.

    I’m going to talk today about the non-physical aspects, such as pre-qualifying a tenant and the lease agreement. So, one thing if you’re going to offer your house to rent to somebody and they’re going to take, you know, possessory right and move in, you want to make sure that they’re qualified. So, look at the fact that they have at least three times the amount of rent as income, good credit history, and good rental history background. And verify all those with documentation.

    And also have a very comprehensive rental agreement that’s going to cover all aspects of their tenancy, not only who’s living there and how much rent they’re going to pay, but also the things they need to do to be a good tenant, such as report any maintenance issues right away. If there’s any other concerns about cleanliness or things that could cause problems on the property, you got to make sure that those are all taken care of.

    So, you need to go over the lease in great detail with the tenant when they move in so all those expectations are laid out in a very clear fashion.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Andrea Vernerova

Expert CONTRIBUTOR PROFILE
  • Andrea Vernerova is property manager at CM Property Management Inc., a Diamond Certified company since 2014. She can be reached at (408) 763-3540 or by email.

Andrea Vernerova: A Lasting Impact

By James Florence, Diamond Certified Resource Reporter

SAN JOSE — After several years as a real estate agent, Andrea Vernerova realized she could have a more lasting impact as a property manager. “I got into real estate because I liked the idea of helping people achieve their goals of homeownership,” she recounts. “During my time as a real estate agent, I met a lot of people who managed properties. Property management was very attractive to me because, unlike real estate, you don’t just help a client one time and say goodbye—you’re able to continue helping them on a long-term basis. Eventually, I decided to trade my career as a real estate sales agent for one as a property manager.”

Ten years after becoming a property manager, Andrea joined CM Property Management Inc., where she shares management responsibilities with co-owners Mark Katz and Sam LaPlaca. “Mark started the business a couple of years before Sam and I joined,” she clarifies. “Together, we had a goal to grow the business, and our business model must be working because it has been growing faster than we even thought possible. Our model is simple: We aim to provide better service than our competitors by focusing on our relationships with owners and tenants.”

Originally from the Czech Republic, Andrea initially came to the United States with plans for a year-long stay, but she liked it so much that she never left. Today, as a resident of San Jose, she says she enjoys the dynamic character of Bay Area life. “I love living in close proximity to so many different experiences. On any given day, I can be hiking at a nearby park, perusing an art gallery, wine tasting in the Napa Valley, or energizing on the beach in Santa Cruz.”

In regard to her professional career, Andrea says she’s acquired a newfound perspective since stepping into her clients’ shoes. “In recent years, I’ve become a property owner myself, which has given me a greater appreciation for what property managers do. As a property owner, you need someone who will protect your investment, take care of your tenants and pay attention to the finer details of day-to-day management. It makes my job all the more rewarding to see things from the client’s point of view.”

When asked the first thing she’d do if she were to retire tomorrow, Andrea says she’d slow down. “As a professional woman, life can be crazy, so, if I retired tomorrow, I would take some time to rest and relax. I’d spend more time doing things I enjoy and being with people I care about. Most of all, I would just try to enjoy every moment.”

Ask Me Anything!

Q: What’s your favorite local restaurant?
A: Sundance The Steakhouse in Palo Alto.

Q: Coffee or tea?
A: Coffee.

Q: What kinds of movies do you like?
A: I like thought-provoking movies that give you a different point of view or pose concepts that you normally wouldn’t think of.

Q: Do you collect anything?
A: No—on the contrary, I’m in the mode of decluttering and minimizing.

Q: Are you an early bird or a night owl?
A: I used to be a night owl, but that’s changed over time. Now I go to bed early to make sure I get enough rest to enjoy the next day.

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Expert articles
  • Property Manager Responsibilities

    SAN JOSE — A property manager has several responsibilities, both during and between tenancies. Here are just a few of them:

    Prepare the rental property. When a rental property becomes vacant, the property manager oversees preparations for the next tenants. Besides dealing with any needed cleanup or repairs, the property manager takes steps to mitigate liability by verifying compliance with legally mandated safety requirements, such as current smoke and carbon monoxide detectors.

    Screen tenants. A property manager takes multiple steps to screen potential tenants, including verifying income and assessing rental history. By doing their due diligence, a property manager helps ensure only qualified tenants are admitted.

    Draft the lease agreement. Once a tenant has been approved, the property manager will draft the lease agreement. Typically, this document will include more than 30 pages of disclosures, rules, and requirements designed to protect the owner and their property. Even more than preventative maintenance, a lease agreement is crucial for minimizing owner liability.

    Conduct a move-in inspection. Prior to move-in, the property manager will take the new tenant on a walkthrough of the property and document its current condition. This documentation will serve as valuable evidence later if any damage occurs during the tenancy. The walkthrough also gives the property manager a chance to address any final repairs or changes that need to be made.

    Address tenant needs. A property manager serves as the tenant’s point of contact for any needs or problems that arise during their tenancy. For example, if there’s a plumbing emergency or electrical outage, the property manager makes sure the problem gets addressed in a timely manner. The property manager will also step in to address disputes between neighbors and other problems.

    Communicate with the owner. Most property owners want to be kept in the loop about their rental properties. A property manager does this by communicating any new developments (such as a tenant moving out), as well as things like maintenance needs.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Mark Katz

Expert CONTRIBUTOR PROFILE
  • Mark Katz is property manager at CM Property Management Inc., a Diamond Certified company since 2014. He can be reached at (408) 763-3540 or by email.

Mark Katz: Service-Oriented

By James Florence, Diamond Certified Resource Reporter

SAN JOSE — After 18 years as a property manager, Mark Katz looks back on his introduction to the business. “I used to be in finance, marketing and operations,” he recounts. “In 2000, I had an opportunity to get into property management, so I took it. What I really liked about being a property manager was the variety—you’re presented with a new challenge every day, so it never gets boring.”

In 2010, Mark decided to strike out on his own and founded CM Property Management Inc. “I wanted to have a property management company that focused on developing relationships with property owners, as opposed to being just numbers-driven,” he explains. “As far as I’m concerned, it’s all about quality of service, not quantity of properties, which is why I created the tagline, ‘Service makes the difference.’” After four years of running the company on his own, Mark brought on Sam LaPlaca and Andrea Vernerova, with whom he now shares management responsibilities.

As a property manager, Mark makes a point of fostering relationships with property owners and tenants alike. “A lot of property management companies focus on taking care of owners, but I think it’s equally important to address the tenants’ needs. I’ve found if you take care of a tenant and show them respect, they’re going to take better care of the property, which ends up benefitting the owner as well. Basically, it’s a real win-win.”

A resident of Los Gatos (where he lives with his wife, Cindy), Mark spends his free time on a variety of pastimes. “Owning a property management company is a 24-hour job, so I don’t get a lot of free time, but when I do, I enjoy outdoor activities like hiking,” he says. “I also play in a softball league and enjoy traveling to new places with my wife.”

When asked the first thing he’d do if he were to retire tomorrow, Mark says he’d expand his traveling horizons. “I have a bucket list of places I want to see, like Antarctica. I also want to see the Northern Lights and take a tour of Europe to see all the old castles.”

Ask Me Anything!

Q: Are you a dog person or a cat person?
A: A dog person.

Q: What’s your favorite movie?
A: “Cast Away.”

Q: What’s your favorite sports team?
A: The Pittsburgh Steelers. I grew up in Pittsburgh.

Q: What do you like on your pizza?
A: Just cheese and sauce.

Q: If you could time travel, would you go to the past or the future?
A: The past. I wouldn’t want to know what my future holds—I’d rather just live it as I go.

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Expert articles
  • 4 Benefits of Using a Property Management Company

    SAN JOSE — Managing a rental property can be a difficult task, which is why the aid of a property management company can be of significant value. Consider the following advantages:

    1. Better tenant screening

    A property management company has the resources and procedures to accurately screen new tenants, which decreases the chances for problems in the future.

    2. Proactive maintenance

    By keeping your rental property maintained, a property management company will help preserve its value and maximize your income.

    3. Reliable vendors

    A property management company’s ongoing relationships with landscapers, plumbers, HVAC technicians and other vendors enables it to get fast, reliable service.

    4. Peace of mind

    Having a property management company vet your tenants and maintain your property will give you peace of mind and allow you to collect your rental income without having to sweat the details.

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CM Property Management Inc. WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
http://www.cmpmi.com
Diamond Certified RATINGS ON CM Property Management Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 77 VERIFIED CUSTOMERS i
CM Property Management Inc. : Average 9.2 out of 10 based on 77 unique customer surveys of customer satisfaction.

Kevin P.

VERIFIED CM Property Management Inc. CUSTOMER

1 of 77

Quality 10
10 10
Loyalty Yes
CRITIQUE

Mark and Sam do an excellent job managing the properties. I have them taking care of several properties. I enjoy the monthly reports that they email me. I like that they have subcontractors come to the properties to maintain them and do the upkeep.

I like that they are full-service and keep in contact with me. They take care of things properly.

Sharon I.

VERIFIED CM Property Management Inc. CUSTOMER

2 of 77

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very supportive and knowledgeable. They are very quick to act.

They're a comprehensive company. They do a lot of things. They're experts at what they do.

John M.

VERIFIED CM Property Management Inc. CUSTOMER

3 of 77

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very good. They have done a good job managing the rental that I have. They've been good about informing the renter when the building will be doing things like fire alarm testing. They have good communication, especially with making the renter aware of things.

I originally interviewed two different property managers, and I chose to use CM Property Management, because they had another rental in the same complex.

Gloria P.

VERIFIED CM Property Management Inc. CUSTOMER

4 of 77

Quality 10
10 10
Loyalty Yes
CRITIQUE

The person that I dealt with was great. She addressed all of my needs, and she did exactly what I asked her to do.

She had all of the workers lined up already when I met with her, and these were workers that she trusted.

Mary D.

VERIFIED CM Property Management Inc. CUSTOMER

5 of 77

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very knowledgeable, competent, and thorough.

I appreciated the low level of hassle.

Masood P.

VERIFIED CM Property Management Inc. CUSTOMER

6 of 77

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable and trustworthy.

A friend of mine referred me, otherwise I wouldn't have even known about them.

Ashley M.

VERIFIED CM Property Management Inc. CUSTOMER

7 of 77

Quality 10
10 10
Loyalty Yes
CRITIQUE

The service was top notch and I would definitely send repeat business to them.

After we interviewed several companies, we felt it was the personal nature of the relationship. We just felt that connection.

Alex L.

VERIFIED CM Property Management Inc. CUSTOMER

8 of 77

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional and good at what they do.

They really help the customers a lot.

Marion H.

VERIFIED CM Property Management Inc. CUSTOMER

9 of 77

Quality 10
10 10
Loyalty Yes
CRITIQUE

Tenacious, dedicated, and great carry through

Andrea is tenacious, dedicated, and she has great carry through.

Aileen N.

VERIFIED CM Property Management Inc. CUSTOMER

10 of 77

Quality 10
10 10
Loyalty Yes
CRITIQUE

Easy to work with and very friendly

They are very professional, approachable and easygoing. I am very happy with them.

Alan Y.

VERIFIED CM Property Management Inc. CUSTOMER

11 of 77

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great attention to all the details

They care and they take care of their clients.

Carole H.

VERIFIED CM Property Management Inc. CUSTOMER

12 of 77

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are extremely thorough, they follow up, and I have been pleased with their services.

I liked that I don't have to deal with all of the stress producing thing caused by having tenants in your house, as they deal with the matters that come up. They also listen to you and they have ideas and they share them. I have been very pleased.

Dorothy L.

VERIFIED CM Property Management Inc. CUSTOMER

13 of 77

Quality 10
10 10
Loyalty Yes
CRITIQUE

They offer quality service and they have good turnaround.

The manager was friendly. She listened, responded quickly, and got things done. They were on top of the market and they did a good search. I was quite impressed by them.

Edgar M.

VERIFIED CM Property Management Inc. CUSTOMER

14 of 77

Quality 10
10 10
Loyalty Yes
CRITIQUE

I give them the keys to my house and I don't have to worry about anything. They do it all, over and above.

They are the number one property management company I have dealt with and they are life savers. They have been amazing. I don't have to worry about anything. They take care of everything.

Ilia O.

VERIFIED CM Property Management Inc. CUSTOMER

15 of 77

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very responsible, they pay attention to details, and they are reliable.

They are very responsible, they pay attention to details, and they are reliable.

Linda F.

VERIFIED CM Property Management Inc. CUSTOMER

16 of 77

Quality 10
10 10
Loyalty Yes
CRITIQUE

They try very hard to meet your needs.

They are quick to respond to my communications.

Paul L.

VERIFIED CM Property Management Inc. CUSTOMER

17 of 77

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have been very responsive and very hands-on.

I deal with Andrea. I can call her and leave a message and she will take care of everything.

Roy M.

VERIFIED CM Property Management Inc. CUSTOMER

18 of 77

Quality 10
10 10
Loyalty Yes
CRITIQUE

I appreciate the attention to detail and the personal attention.

The fact that they do what they say they are going to do

Veronica C.

VERIFIED CM Property Management Inc. CUSTOMER

19 of 77

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very responsive and efficient. They have excellent customer service.

Responsiveness

J. Y.

VERIFIED CM Property Management Inc. CUSTOMER

20 of 77

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very friendly people. They are very detailed in their work and spend lots of effort to address any problems.

They do what they promise they will do.

Read All 77 Survey Responses at Ratings View