Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

Diamond certified companies are top rated and guaranteed

Why Trust Diamond Certified Auto Body Shops Rated Highest in Quality?

A freshly painted car inside a state-of-the-art auto painting booth in a Diamond Certified body shop. You'll feel confident choosing an auto body shop listed above because each has been rated Highest in Quality and has earned Diamond Certified. For additional information on choosing and working with good body shops in Santa Clara County, read the following articles. Photo: Active Auto Body (2011).

SAN JOSE — You are the customer. If your goal is to choose an auto body shop that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified auto body repair shop. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated auto body collision center and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you’ll never be fooled by fake reviews.

2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.

3) Full Disclosure: By clicking the name of a company above you’ll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

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DIAMOND CERTIFIED EXPERT CONTRIBUTORS IN THE Santa Clara County – Auto Body CATEGORY

Tristin Wurzbach is general manager of B2 Perfection Auto Body, a Diamond Certified company since 2011. He can be reached at (408) 800-1693 or by email.

Tristin Wurzbach

diamond certified contributor profile and expert article

Tristin Wurzbach: A Positive Transition

By James Florence, Diamond Certified Resource Reporter

SUNNYVALE — Tristin Wurzbach began his professional career working in auto insurance, but he ultimately found greater fulfillment in the auto body field. “Following college, I got a job with GEICO as a claims adjuster, where I learned about estimating, collision damage and other aspects related to auto body,” he explains. “However, as time went on, I became less enthusiastic about the work environment at GEICO. Fortunately, I found an opportunity to get out of the insurance side of things and go to work for an auto body shop, which was much more to my liking.”

Today, as general manager of B2 Perfection Auto Body, Tristin explains why he prefers his current livelihood to his prior career in auto insurance. “The difference between auto body and auto insurance is basically one of positive versus negative. Since the insurance company’s motivation is to spend as little money as possible, their default is to say ‘no’ whenever possible. In contrast, an auto body shop’s goal is to help customers get everything covered, which is why they’re more about saying ‘yes.’ Consequently, auto body provides a more positive work environment, so it has been a really good transition for me.”

A resident of Newark (where he lives with his wife, Amy, and their daughter), Tristin expresses his appreciation for life in the Bay Area. “The best thing about living here is all the opportunity. There’s so much to do, from outdoor activities to different types of food and entertainment. There’s a reason it’s such a hot spot for people to visit and relocate.”

Outside of work, Tristin likes taking advantage of all the opportunities the Bay Area has to offer. “I’m an avid skier and enjoy hitting the slopes at Tahoe with my friends and co-workers,” he says. “During the summer, I like going to the beach and wine tasting in Napa. Other than that, I enjoy spending time with my family, taking my dogs on walks and playing video games.”

In his life and career, Tristin believes in the value of over-performing. “I believe that if you continually outperform your pay, one day, your pay will outperform you,” he says. “In work, this means going above and beyond your job description and pay grade—one day that will reward you. It’s the same with your personal life. My wife and I recently had a baby, and I help as much as I can because I believe it’ll reward our relationship, resulting in a stronger bond and a better marriage.”

When asked the first thing he’d do if he were to retire tomorrow, Tristin says he’d start small. “I would probably take a week off just to relax and regenerate. After that, I’d probably do some light traveling—maybe spend some time in Napa and other somewhat local areas. Eventually, I’d like to go to Europe and other parts of the world, but I think I’d build up to that by doing some smaller stuff first.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The Golden State Warriors.

Q: Music or talk radio?
A: Music.

Q: What kinds of music do you like?
A: Rock and hip-hop.

Q: What’s your favorite movie?
A: “Ip Man.” It’s based on the life of the martial arts master who trained Bruce Lee.

Q: What’s your favorite type of food?
A: Ramen.

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Preventing Auto Paint Damage

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SUNNYVALE — An often-overlooked cause of auto paint damage is natural elements like bird droppings and tree sap. If not cleaned off promptly, these corrosive elements can leave permanent marks, especially during summer, when high temperatures can cause them to bake… Read more

Expert Video Tip

Video: Preventing Auto Paint Damage

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Complete Video Transcription:

SUNNYVALE — Host, Sarah Rutan: To avoid permanent damage to your vehicle’s paint, you’ll need to be proactive about cleaning off elements like tree sap and bird… Read more

Tom Trago is a 38-year veteran of the automotive industry and owner of Anchor Auto Body, a Diamond Certified company since 2004. He can be reached at (408) 782-4949 or by email.

Tom Trago

diamond certified contributor profile and expert article

Tom Trago: Anchor Aweigh

By James Florence, Diamond Certified Resource Reporter

SUNNYVALE — Like many automotive professionals, Tom Trago’s relationship with cars began with an early interest and gradually grew into something bigger. “Cars have always been a part of my life,” he affirms. “I started taking auto mechanic classes in high school, worked part-time doing detail work through college and eventually made the decision to pursue it as a full-time job.”

About 20 years into his career, Tom had an opportunity to take things to the next level by advancing from employee to owner. “Over the years, I’d managed a couple of shops with the hope of earning a stake in the business, but nothing ever panned out,” he recounts. “Within two years of being at Anchor Auto Body, the owner asked if I’d be interested in taking over after he retired, and I said yes.”

After 11 years as owner of Anchor Auto Body, Tom has no regrets about his decision. “It’s definitely been a challenge, but I like challenges. Plus, I’m very passionate about what I do. I get a lot of satisfaction from putting smiles on our customers’ faces after they see what we’ve been able to achieve with their vehicles.”

A resident of San Jose (where he lives with his wife and business partner, Betsy), Tom says he appreciates the variety of opportunities to be found in the Bay Area. “Besides an endless number of things to see and do, there’s an incredible wealth of resources and opportunities for local businesses to grow and prosper.”

With two grown children and two young grandchildren, much of Tom’s time outside of work is devoted to family. He also likes to stay in shape, whether by working out at the gym or hiking and biking on local nature trails. When he’s not being physically active, he enjoys cultivating his creative side by reading books and watching movies.

In regard to his career, Tom espouses the importance of continuous improvement. “We’re always trying to improve upon what we’re doing, whether it’s revamping our employee training or purchasing new equipment,” he explains. “By continually reviewing and rethinking our standard operating procedures, we’re able to stay ahead of the curve and keep the quality high for our customers.”

When asked the first thing he’d do if he could retire tomorrow, Tom says he’d take time to get a little perspective before deciding what to do next. “The first thing I’d do is just take a couple days to reflect. After that, I’d move on to the next thing, whatever that may be. I’d probably pick up a new hobby or two, just to keep myself busy.”

Ask Me Anything!

Q: What was your first car?
A: A 1964 Volkswagen Beetle.

Q: What’s your favorite sports team?
A: The San Francisco 49ers.

Q: What’s your favorite holiday?
A: Christmas—I like getting together with family, catching up and having a good time.

Q: What’s your favorite snack?
A: Kettle chips.

Q: What was your favorite toy as a child?
A: Matchbox cars.

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How to Polish Out a Minor Scratch on Your Car

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SUNNYVALE — If your car’s exterior gets scratched, you may think the only solution is to repaint the area. However, when it comes to minor surface scratches, most can simply be polished out. An easy way to determine if a… Read more

Expert Video Tip

Video: How to Polish Out a Scratch on Your Car

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Complete Video Transcription:

SUNNYVALE — Host, Sarah Rutan: If you've got an unsightly scratch on your car, getting rid of it may be easier than you think. Today we’re… Read more

Pete Hurwicz is owner of Silicon Valley Auto Body & Tow, a Diamond Certified company since 2009. He can be reached at (408) 747-0500 or by email.

Pete Hurwicz

diamond certified contributor profile and expert article

Pete Hurwicz: From Dealership to Ownership

By James Florence, Diamond Certified Resource Reporter

SUNNYVALE — While many automotive professionals start out by working for a family-owned or independent business, Pete Hurwicz received a more formal industry education…but not before working his way up from the ground level. “While in college, I got a summer job parking cars at a local dealership,” he explains. “Over time, I gradually moved up through the ranks, learning about new aspects of the industry as I went. After 12 years working for multiple dealerships, I had been everything from a warranty clerk to an assistant service manager. Finally, I became a body shop manager, which is how I ended up in this field.”

Today, 30 years after founding Silicon Valley Auto Body & Tow, Pete credits much of his company’s success to the comprehensive instruction he received in the dealership setting. “From the hands-on work to the business and customer service side, working for various dealerships allowed me to develop a well-rounded set of skills, which ultimately gave me the confidence to step up and open my own shop.”

Originally from Boston, Pete moved to Los Angeles as a teenager before later relocating to the Bay Area, where he currently resides with his wife, Linda. Between working in Sunnyvale and living in Morgan Hill, Pete says he enjoys the best of both worlds. “I appreciate Sunnyvale for its business climate, whereas the Morgan Hill area is still somewhat rural, so you get more of a country feel. The only issue is having to commute between the two!”

Outside of work, Pete enjoys a variety of hobbies, from riding his Harley-Davidson to attending sporting events. “I’m a season ticket holder for the San Francisco Giants and the San Jose Sharks, and I recently became a 49ers season ticket holder as well, so you might say I’m somewhat of a sports fan,” he laughs. In addition to his active interests, Pete enjoys simple things like working in his yard and hanging out with his French Bulldog, Louie.

In his life and career, Pete lives by a quote passed down from his father. “My dad used to say, ‘Be big in little ways,’ which is something I apply daily in my professional life,” he says. “When it comes to long-term customer satisfaction, it’s often the little details that make the biggest difference. You don’t always have to be a hero, you just have to take care of your customers’ needs, and that’s what I always strive to do.”

When asked what his future retirement might look like, Pete says he would set sail for an extended trip. “I have a fantasy of getting on a sailboat and sailing around the world. However, given my age and lack of qualifications, that’s probably not going to happen, so instead I’d do the next best thing and go on a cruise!”

Ask Me Anything!

Q: What’s the best movie of all time?
A: The Godfather.

Q: What’s your favorite snack?
A: Chips and salsa.

Q: Did you play any sports in high school?
A: I was a wrestler.

Q: What was your first concert?
A: When I was in high school, I saw Jimi Hendrix play at The Forum in Los Angeles.

Q: How do you like your eggs?
A: Over easy.

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Auto Insurance Claims: To File or Not to File?

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SUNNYVALE — Following a car accident, vehicle owners often fear that their insurance rates will go up if they file a claim. While this may or may not be the case for your accident, there are several factors to consider… Read more

Tyson Jasso is general manager of Blossom Valley Collision, a Diamond Certified company since 2004. He can be reached at (408) 658-0170 or by email.

Tyson Jasso

diamond certified contributor profile and expert article

Tyson Jasso: Family First

By James Florence, Diamond Certified Resource Reporter

SAN JOSE – At an age when most people are just beginning to consider what career path to pursue, Tyson Jasso had already set out on his. “I started working for an auto repair shop while I was still in high school,” he explains. “I didn’t have the opportunity or time to go to college—I had to help my mom pay the rent, so I went right to work.” Just as his early introduction to the automotive industry would lay the foundation for his lifelong career, Tyson’s early lessons in responsibility would foreshadow his later role as a full-time family man.

A lifelong resident of San Jose, Tyson is well-acquainted with the local auto repair industry. “My first job was at Royal Auto Body in Sunnyvale, and from there I went to Capitol Collision and Repair, where I worked for 16 years as a parts manager, sales manager and service writer,” he remembers. It was there that Tyson met David Carter and Nick Campos, current owners of Blossom Valley Collision Center. “At one point, David and Nick decided to leave Capitol and start their own facility. They wanted me to go with them, but it just didn’t work out at the time.” David and Nick continued to stay in touch with Tyson over the next 10 years, and they eventually approached him with an offer he couldn’t refuse. “They had plans to open a new facility and wanted me to help run it. There wasn’t much room for upward mobility at my job—I had climbed the ladder as far as I could, so it was a good opportunity for me. To this day, I still consider it a very fortunate move.”

When Tyson isn’t at work, he’s most likely spending time with his family—Marni, his wife of 22 years, and their two daughters, Maddie and Taylor. While Tyson’s occupation provides him with the financial means to support his family, he considers his active role at home even more important. “My motto is, ‘family first.’ I believe a strong family leads to strong people, which is why it’s so important for parents to be present and involved in their children’s lives. It takes a firm foundation to help kids stay on the right path and grow up to be responsible adults, and that’s what I strive to provide for my girls.”

Tyson’s family likes to stay active and take advantage of the many opportunities afforded by the diverse Northern California topography. “We like to go camping, and we do a lot of wakeboarding and snowboarding,” he says. “I also coach softball, and I’m on the board of the Almaden Valley Girls Softball League, which both of my daughters play in. I’m even on a local softball team that plays on Thursday nights, which is something I look forward to every week.”

Later in life, Tyson hopes to spend more time doing the things he currently enjoys. “I think my wife and I will retire somewhere relaxing and just hang out,” he muses. “Maybe we’ll travel a bit, see some new places. I’d actually like to travel all over the world and snowboard—that would be a dream come true.”

Ask Me Anything!

Q: What was your first car?
A: A 1969 Ford Mustang. It sounds fancy, but it was really beat up and broke down soon after I got it. I wish I’d known then that I was going to be working in this industryI would’ve held on to it!

Q: If you could drive any car, what would it be?
A: A Tesla Roadster.

Q: What’s your favorite movie?
A: It’s a tie between Caddyshack and The Sandlot.

Q: What was your favorite Halloween costume as a child?
A: I was a “poor man’s pirate” one year—I basically used whatever I could find around the house to assemble my costume.

Q: Have you ever met a celebrity?
A: I met Bob Barker when I was a contestant on The Price Is Right. I actually won a car on the show—a Chevy Cobalt.

Q: What’s your favorite season and why?
A: Winter, because I have the opportunity to go snowboarding.

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Choosing a Repair Shop for an Insurance Claim

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SAN JOSE — In the event of an auto accident insurance claim, your provider will likely recommend using a shop that’s part of its direct repair network. What you may not realize, however, is that you have the right to… Read more

Expert Video Tip

Video: Your Right To Select A Repair Facility

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Complete Video Transcription:

SAN JOSE — Host, Sarah Rutan: After an accident, it is simple to go with a shop that is recommended by your insurance company, but… Read more

SELECTED PHOTOS FROM THESE TOP RATED COMPANIES

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INDUSTRY INFORMATION AND RESEARCHED ARTICLES BY THE DIAMOND CERTIFIED RESOURCE

  • 3M

  • Axalta

  • Spies Hecker

  • PPG Paint

  • Sikkens

  • Pro Spot

  • Standox

  • PPG Envirobase

  • FIX AUTO

  • DuPont

Ford Mustang
GMC Sierra
Honda Accord
Honda Civic
Honda CR-V
Ford F-150
Ford Fiesta
Ford Focus
Toyota Prius
Toyota RAV4
Toyota Sienna
Toyota Tacoma
Volkswagen Jetta
Honda Odyssey
Hyundai Elantra
Hyundai Sonata
Kia Sorento
Acura MDX
BMW 3 Series
Chevrolet Camaro
Chevrolet Equinox
Chevrolet Impala
Toyota Camry
Toyota Corolla
Mazda MAZDA 3
Mercedes-Benz E-Class
Nissan Altima
Nissan Murano
Subaru Outback

custom auto body work
paint chip repair
running board repairs
auto paint repair
car dent repairs
bumper repair
car door repair
trunk repair / replacement
vehicle hood replacement
auto painting
bumper replacement
fender repairs
truck grill replacement
headlight cover replacement
windshield repair
car wreck repairs
totaled auto repair
car fender flare replacement
truck tailgate repairs
auto glass repair
hubcap replacement
door ding cover-ups
car crash repair
automotive side panel repair
vehicle frame straightening
truck tonneau cover repairs / replacement
auto collision repair
vehicle frame repair
car spoiler repair

Alviso
Blossom Valley
Campbell
Coyote
Cupertino
East Palo Alto
Gilroy
Holy City
Los Altos
Los Altos Hills
Los Gatos
Milpitas
Monte Sereno
Monte Vista
Morgan Hill
Mountain View
Mt Hamilton
New Almaden
Palo Alto
Permanente
Redwood Estates
San Jose
San Martin
Santa Clara
Saratoga
Stanford
Sunnyvale

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The following industry associations and consumer agencies have additional information about local body repair shops and automotive body repairs in and around Santa Clara County.

American Automobile Association (AAA) (www.aaa.com)
Association for the Advancement of Automotive Medicine (AAAM) (www.carcrash.org)
Automotive Aftermarket Industry Association (AAIA) (www.aftermarket.org)
Alliance of Automotive Service Providers (AASP) (www.autoserviceproviders.com)
Auto Body Parts Association (ABPA) (www.autobpa.com)
Automotive Composites Alliance (ACA) (www.autocomposites.org)
Automotive Industry Action Group (AIAG) (www.aiag.org)
Automotive Recyclers Association (ARA) (www.a-r-a.org)
Automotive Service Association (ASA) (www.asashop.org)
Automotive Service Council (ASC) (www.ascca.org)
Automotive Service Excellence (ASE) (www.asecert.org)
California Bureau of Automotive Repair (BAR) (www.autorepair.ca.gov)
California Autobody Association (CAA) (www.calautobody.com)
Independent Automotive Damage Appraisers (IADA ) (www.iada.org)
Independent Auto Body Association (IABA) (www.webspawner.com/users/complaints)
Inter-Industry Conference on Auto Collision Repair (I-CAR) (www.i-car.com)
Motor & Equipment Manufacturers Association (MEMA) (www.mema.org)
National Automotive Technicians Education Foundation (NATEF) (www.natef.org)
Society of Automotive Engineers (SAE) (www.sae.org)
Society of Collision Repair Specialists (SCRS) (www.scrs.com)
Specialty Equipment Market Association (SEMA) (www.sema.org)

Know What You Want
Determine What You Want from Santa Clara County Body Shops

Before you call local body shops, it’s important to have a clear idea of what you’re looking for in body repairs. Some vehicle owners have found that it helps to write down goals and keep a list of questions and expectations. This way, they can present the same clear case to all the car body repair shops they interview.

  • Do I want a Diamond Certified company that is rated best in quality and backed by the Diamond Certified Guarantee?
  • What is my overall goal (major collision damage, fender-bender repair or new auto paint to cover scratches and auto body dings) in getting my car, truck or minivan repaired?
  • What is my budget for the vehicle body repairs?
  • Will my auto insurance cover any or all of the body work?
  • What characteristics do I want in a car body shop? This can include communication skills, quick turn-around time for car body repairs, warranty coverage, follow-up service and long-term results in the appearance and drivability of your vehicle.
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What To Ask In Person
What to Ask When You Bring in Your Car for Body Repairs

Use your list of questions you asked on the phone and your list of your personal requirements for a body shop to interview the shop owner or service writer in person before you leave your vehicle for repairs. Confirm the details you covered on the phone and ask a few final questions before signing an estimate and turning over your car, truck or van.

Here are a few questions that will get you started:

  • How long will the car collision repairs take?
  • Do you coordinate with other auto body shops in the Santa Clara Valley if you can’t complete all of the collision repairs yourself? Does that affect any warranties?
  • What contact information do you have for me and what do you need in order to reach me with updates about my car’s body repairs?
  • What can I do to make this process faster and easier?
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  • What To Ask References
    Learn from Other Auto Body Shop Customers

    All Diamond Certified auto body collision shops have undergone a ratings process that most other companies can’t pass. If you want quality from a shop, you’ll have confidence when choosing Diamond Certified companies. You can read Diamond Certified reports on all certified companies, including verbatim survey responses. And you’ll never be fooled by fake reviews because all research is performed by live telephone interviews of a large, random sample of real customers.

    If you can’t find a Diamond Certified vehicle collision shop within reach, you’ll need to conduct some research of your own. If you do, auto body shops in Santa Clara County should be willing to give you a list of recent customers you can call. Keep in mind, though, that references provided by the car body repair shops are not equal in value to the large random sample of customers surveyed during the Diamond Certified ratings process. That’s because references are “cherry-picked,” not randomly selected from all customers, so shops are likely just giving you a few satisfied customers to call.

    If your do call references, specifically ask for a list of their 10 most recent customers (to help avoid them giving you only customers they know were satisfied) and call those references. Ask general questions about their experience with the shop’s personnel as well as specific questions about the car body repairs. Sample questions you may want to ask are:

    • Were you satisfied with the performance of _(collision shop name)_?
    • What type of car body repairs or auto paint services did they do for you?
    • Were you pleased with the turn-around time?
    • If you live in a smaller town such as Stanford, San Martin, Coyote, Holy City, Monte Vista or in Silicon Valley, was your auto body shop willing to tow your car or truck to their collision repair garage?
    • Did they work with you to get the auto body repairs done exactly as you wanted them?
    • Were you happy with the communication from this Santa Clara County auto body shop?
    • Do you feel the price was fair for the auto collision repairs?
    • Did the auto body shop help you deal with your insurance company?
    • Did they provide a loaner car or shuttle service while your car was being repaired?
    • Would you go back to this body shop again if your car, truck or van were in a crash?
    Read moreRead less
  • Review Your Options
    Locate and Hire Qualified Auto Body Repair Shops

    The Diamond Certified symbol has been awarded to companies that scored Highest in Quality in an accurate ratings process.

    By now you’re probably aware that your choice of an auto body repair shop determines how the repair process will go and the value of your vehicle after the repairs. And since vehicles are often our second largest expense after our homes, it’s not a decision to take lightly.
    Review the notes you’ve taken from your interviews with auto body shops and collision repair customers to determine if one stands out. Pay special attention to these questions:

    • Does one of the local body shops stand out from the rest in their ability to satisfy your requirements for scheduling, car body repairs and part choices?
    • Is the shop you’ve found willing to provide the best outcome for you while working with your insurance company?
    • Does the staff at the auto body shop communicate clearly and effectively?
    • Is the auto body shop as committed to getting your car back to pre-accident condition as you are?
    Read moreRead less
  • How To Work With
    How to Get Honest Collision Repair Estimates in Santa Clara County

    Once you’ve found the shop that meets all your requirements, there are a few things you can do to get accurate estimates.

    Talk with the service writer about the necessary repairs. The end result you and your shop should both want is for your car to look and function like it did before the accident. The service writer or shop owner should show and tell you the steps and materials it will take to get your car back on the road safely. While your insurance company may have some say in the cost and extent of the repairs, you should never have to compromise on safety.

    When you, your collision repair facility and your car insurance company agree on the needed repairs, the shop should provide you with a written estimate outlining the necessary repairs before the work begins. By law, this estimate must include the total estimated cost for all needed car parts and labor, an itemized list of required parts, and whether the parts used are new or used. Confirm warrantee coverage at this time, as some auto body shops in Santa Clara only guarantee certain auto body parts or auto paint brands.

    Your agreement with the shop is final when you sign the estimate or auto body work order. Never sign a blank or incomplete estimate. The collision shop must get your approval before making any changes to the work orders and estimates, so be sure to give the auto body technicians a phone number where they can reach you at all times. Return their calls promptly to help keep your repairs on schedule.

    Read moreRead less
  • Be a Good Customer
    Ways YOU Can Be a Good Auto Body Shop Customer

    Good auto body shops will make thorough and complete repairs on your car. You play a big part in the success of your automobile’s repair, too. Here are a few simple steps you can take to be a good client when your van, minivan, truck or car is in the shop for collision repairs:

    • Be clear and upfront with the auto body repair shop representative. Let them know what outcome you’re expecting from the vehicle collision repairs and any specific service expectations.
    • Remember, a friendly smile goes a long way!
    • Before you leave your van, truck or car at an auto body shop, restate your expectations and goals. Reiterate your understanding of the agreement. Most problems with auto repair shops occur because of a breakdown in communication. By being clear about your expectations and theirs, you can avoid most conflicts.
    • Be sure to give your service writer a phone number where you can be reached at all times. Your vehicle body repairs will move along more smoothly if your service writer can call you for updates or authorizations for additional body repair work.
    • When your shop contacts you, return calls promptly to keep the repairs on schedule.
    • Pay for the car body repairs promptly.

    Why would you want to be a good customer? Auto body repair shops appreciate customers who are straightforward, honest and easy to work with. Your good customer behavior sets the tone from your end and creates an environment conducive to a good relationship. Things may very well go smoother and any problems more easily resolved.

    Read moreRead less
Check The Work
Compare the Body Work Against the Written Invoice

When the work is completed, all body shops are legally required to give you a written invoice that details all the work they’ve completed. This invoice must include:

  • The name and physical address of the collision repair shop and their registration number.
  • The total auto collision repair cost, and the cost of labor.
  • A list of all autobody work completed.
  • An itemized list of all replaced parts. This list must state whether the parts were new, used, salvaged, reconditioned, or rebuilt.
  • Any hazardous waste disposal fees and the shop’s Environmental Protection Agency number.

Once you have the written invoice, take a few minutes to compare it to the work that was done. Ask your body repair specialist to show you the repairs and check each one against the invoice. The service manager should talk you through the list of repairs and give you any special instructions that will help you maintain the collision repairs or new auto body paint. If you have questions about the work that was done, ask before you pay for the body repairs or leave the shop.

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Written Warranties
Ask the Auto Collision Repair Shop for Written Warranties

Before you leave the auto body shop, confirm any warranties. Not all auto body repair shops in back up their work with warranties. But if the shop you’ve chosen does guarantee their work, they should give you a written warranty, including:

  • The shop’s name and physical address.
  • The terms and limitations of the warranties. This includes details about whether the shop will replace or repair faulty auto body parts or give you a refund if there is a warranty claim. Any exclusions must be in writing and accompany the original warranty.
  • What your responsibility is if you need to redeem your warranty for vehicle body repairs (such as whether you have to pay labor costs, allow the installation of refurbished or used parts or pay a prorated amount for the time between the repair and the warranty claim).
  • Whether the auto body repair warranty covers the new owner if you sell your vehicle.
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Top 10 Requests
Popular Body Repair Service Requests

The familiar requests for auto body repair listed below are available within the following Santa Clara County cities. Read the paragraphs below for the definition of each type of car body repair.

Auto Body Repair
Auto body repair refers to any repairs to the exterior of vehicles, including dent repair, scratch repair, auto crash repair and fender bender repair. Car body damage can result from vehicle collisions, car accidents and acts of vandalism. Auto body repair shops throughout Santa Clara County offer bumper repair and replacement, auto painting and scratch and dent repair for vehicles involved in collisions and auto crashes.

Auto Collision Repair
This type of auto body repair restores vehicles after collisions and auto crashes. Usually, auto collision repairs include frame straightening, auto body work and automotive painting to cover dents, scratches, dings and crumpled auto body exteriors.

Vehicle Dent Repair

Whether dents result from a fender-bender or a minor collision, car dents on doors and side panels can be ugly and a source of embarrassment. Auto body repair shops can easily pull dents and make your car, truck, van or minivan look as good as new. Automobile dent repair may require vehicle repainting depending on the severity of the damage.

Automotive Painting Services

Many auto body shops provide automotive painting to cover collision damage repairs and restore the appearance of cars, trucks, vans and minivans. You can change the way your vehicle looks by repainting it a fresh new color or spot painting areas that have visible dents, scratches, chips and car paint dings.

Auto Paint Repair

Automotive painting facilities offer paint matching, auto paint chip and scratch repair, vehicle paint touch-ups and spot painting. Auto paint repair is best used to cover minor auto paint scratches, chips and flaking. Major auto body damage from an auto wreck or car accident is best repaired by hiring a shop to do automotive paint restoration to larger areas of your truck, van or car rather than simple auto paint repairs.

Bumper Repair / Bumper Replacement

A common request for auto body repair shops is bumper repair to fix bumper dents, fender-benders, and bumper tears and scrapes. Bumper repair usually includes dent removal and repainting. Bumper replacement includes removing and replacing an entire bumper that’s been too badly damaged in a car crash for bumper repairs.

Mobile Auto Body Repairs

Mobile auto body companies bring the body shop to you. These mobile shops are at times more convenient than traditional auto collision centers. Mobile auto body repair shops provide minor body repairs, dent removal and mobile paint repair services at your home or place of work. Some mobile body repair shops offer same-day service for your car, minivan, truck or van and will cooperate with your insurance company.

Custom Auto Body Work

Auto body customization is available for new vehicles (usually through the installation of custom body kits) and vintage vehicles and classic cars (known as auto body restoration). Custom auto body work may take the form of chop jobs (modifying the original frame or body of your car, truck or van) or customized auto paint that takes your vehicle beyond stock auto paint colors. Many auto body repair shops in the Santa Clara Valley offer custom auto body services that go beyond the average collision repairs.

Auto Upholstery Repair

Auto upholstery repairs are a popular way to improve the comfort and appearance of cars, trucks and minivans, and enhance their trade-in and resale value. Car body repair shops that offer auto upholstery repairs are knowledgeable about different materials that change the comfort and appearance of your vehicle’s interior.

Vehicle Frame Straightening & Auto Frame Repair

Vehicle frames bent in collisions and car accidents require straightening because they’re much more serious than the average dent, scratch or sideswipe. Cars with bent, damaged or twisted frames shouldn’t be driven because bent vehicle frames can cause uneven wear on your car or truck and make it vulnerable in an accident. Many licensed auto body repair shops have the equipment and expertise to straighten vehicle frames after a collision or car accident.

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Glossary Of Terms
Glossary of Auto Collision and Body Repair Terms

Below are terms and descriptions that will help you navigate your way through your auto's repair from beginning to end.

aftermarket car body parts
Auto body repair parts not made by the original manufacturer. Aftermarket parts are made to fit and function the same as the original car parts, and they’re often less expensive than OEM (Original Equipment Manufacturer) auto body parts. Some aftermarket auto body parts have been redesigned to increase the performance of your car, truck, van or minivan.

Also known as: aftermarket parts, aftermarket auto body parts, functionally-equivalent auto parts, off-brand auto parts, off-make auto parts, performance aftermarket parts, aftermarket body parts, aftermarket autobody parts

auto body repair shop
An automotive repair shop that specializes in repairing the body, or outside, of vehicles. Auto body repair shops restore vehicles damaged in automobile accidents and those that have sustained damage to their exteriors due to vandalism, weather and corrosion.

Also known as: autobody repair shop, auto collision repair shop, auto body paint repair shops, collision auto repair shops, auto body repair services, automotive body repair facilities, collision centers, autobody shops

basecoat
Automotive paint process in which the basecoat is highly colored and shows through the durable and glossy clear coat. Popular manufacturers of automotive basecoat and clear auto paint include 3-M Automotive, Diamont Auto Paint, Duramix, EZ Mix Cups, GCI Alkyd Enamels and Matrix Auto Paint.

Also known as: basecoat clearcoat painting, base coat clear coat automotive paint, 2 part clear coat, urethane base coat

bumper repair
Auto bumpers are among the most important safety features of your vehicle. Bumpers are located on the front and back of all cars, trucks and mini vans, and they are designed to absorb the shock of a collision or car accident. Some bumpers are designed with crumple zones that flex and bend during a collision to provide better car accident protection. Bumper repair and replacement are common because of the frequency of major and minor car accidents that cause damage to the front and rear bumpers.

chipping
Auto paint is said to chip when stones and other debris cause the colored paint finish to break off in small pieces. Auto body paint shops can buff out and refill chipped areas with matching paint to make the damage invisible.

Also known as: auto paint chips, auto paint chipping, clearcoat chipping, auto body paint chipping

clear coat
Clear coat is the top layer of auto paint applied to add shine and protect the colored basecoat. A clear coat does not have pigment added to it, so the color of the auto paint basecoat shows through. PROFIX automotive paints, DuPont auto paint, PPG, ICI, BASF vehicle paints and Sherwin-Williams car paints are the more popular clear coat auto paint suppliers.

Also known as: clear coat paint, clear coat spray, car clear coat, auto clear coat, automotive clear coat, urethane clear coat, acrylic clear coat, epoxy clear coat, clear coat painting, enamel clear coat, base coat clear coat paint, lacquer clear coat, acrylic urethane clear coat

corrosion
Corrosion happens to the bodies of metal vehicles when the metal is exposed to oxygen and water. Some corrosion appears as rust and causes visible degradation of metal surfaces. Auto paint helps curb corrosion and offers protection against water and oxygen.

Also known as: auto body rust, auto body deterioration, weathering, oxidation, car corrosion

dent repair
Auto body shops offer dent repair for trucks, vans, cars and minivans. Auto dent repair is a method of removing car dents by pushing or hammering them out from the underside of the vehicle. Vehicle dent repair is effective for large and small dents, and may or may not require the application of fresh auto paint depending on the severity of the dent and the condition of the paint surrounding it.

Also known as: paintless dent repair, auto dent repair, car dent repair, dent auto repair, mobile dent repair, bumper dent repair, automotive dent repair, door dent repair, hail dent repair, scratch and dent repair

direct repair program
DRP insurance programs are usually an agreement between auto body shops and auto insurance companies. These DRP repair shops agree to repair collision damage using a standardized set of rules and procedures including repair techniques, parts and materials used, warranty coverage and billing practices in exchange for the insurance company directing customers to their cooperating direct repair program body shops.

Also known as: DRP, direct repair programs

edge-to-edge repair
Edge-to-edge repair is a complete autobody repair for trucks, cars, minivans and vans. This type of auto body repair requires the removal and replacement or restoration of an entire vehicle panel. This is the opposite of car body touch-up or spot repairs, which are possible for damaged auto body panels and auto paint when only a small area is damaged, chipping or removed.

enamel auto paint
A clear or colored topcoat automobile paint that has a shiny finish is called enamel vehicle paint. Enamel auto paints are available in gloss or semi-gloss finishes. Popular brands of enamel auto paint include those by PPG, DuPont, Maxx 2K and DupliColor.

Also known as: urethane enamel paint, auto body paint, auto paints, touch-up paint, lacquer auto paint, acrylic enamel auto paint

fender repair
Van, truck and car fenders are the auto body panels located on the sides of the vehicle in front of the doors. Vehicle fenders serve aesthetic and practical functions. Fender-benders are a common, yet minor auto accident that damages the fenders of vehicles as a result of a collision. Some modern cars and trucks are designed with fenders that are easily replaced because fender benders are so common.

gloss
Gloss is the term used to describe how shiny or reflective vehicle paint is. Matte, semi-gloss and glossy are the common levels of reflectivity found in auto body gloss paints.

Also known as: high gloss paint, semi gloss paint, gloss painting, enamel gloss paint, acrylic gloss paint, water-based gloss paint

like kind and quality
Salvaged auto body parts removed from one vehicle and installed on another are often denoted as LKQ on estimates and invoices for auto body repairs. These car body parts rarely come with warranties and are often much less expensive than new autobody parts. LKQ auto parts may be the best option for owners of rare or specialty vehicles that have a hard time finding new auto body parts for their van, car or truck.

Also known as: salvaged auto parts, used auto parts, refurbished auto parts, rebuilt auto parts, LKQ auto parts, car salvage, auto salvage parts

masking
Temporarily covering areas of vehicles that are not to be painted with plastic or tape. Masking should be done carefully to avoid overspray and uneven edges. However, most auto body repair shops agree that masking is not a proper substitute for removing parts of the vehicle such as car mirrors and auto door handles that can create gaps in the paint application that cheapen and weaken a new auto paint job.

Also known as: auto taping, pre-paint taping, pre-paint masking, masking for painting, mask-out paint, auto paint mask, car paint mask, car paint masking

metallic auto paints
Metallic auto paint is standard colored vehicle paint that has fine metallic particles mixed in to add shine and sparkle. DuPont car paints, Sherwin-Williams Automotive Finishes, Trinity 1945, 3M, Krylon and SEM Paints are some popular makers of metallic vehicle paints.

Original Equipment Manufacturer auto body parts
Auto parts made by vehicle manufacturers including Ford, Chrysler, GM, Toyota, Honda and BMW. While they may cost more than aftermarket auto parts, OEM parts usually fit better, last longer and are covered by more extensive warranties.

Also known as: Original Equipment Manufacturer parts, stock vehicle parts, stock parts

primer
The first layer of an auto paint application is called primer. Auto primer is applied to an unpainted surface to protect the body of the vehicle and help the layers of vehicle paint adhere to the surface.

Also known as: base coat, auto paint primer, car paint primer, auto body primer, auto body paint primer coat

primer-sealer
Primer-sealer is the auto paint undercoat applied to seal underlying layers of paint and adhere the topcoat to the base.

primer-filler
Auto body damage to minivans, trucks, cars and vans is often disguised by primer-filler. It’s a colored material that evenly fills scrapes and gashes and acts as a primer to attract and hold the topcoats of paint to the vehicle body. Primer-filler is most often used on bumpers, car doors and vehicle body panels that have been damaged in car accidents and fender-benders.

salvage auto body parts
Auto parts taken from recycled vehicles are called salvage auto parts. These are often inexpensive auto repair parts, but they usually don’t come with warranties because they haven’t been repaired or altered so their reliability can’t be guaranteed. Salvage auto parts for trucks, cars and minivans are often a last resort for vehicle owners looking for hard-to-find parts for rare or older vehicles. Commonly salvaged auto body parts include car and truck bumpers, vehicle doors, car body panels and car mirrors.

Also known as: salvage auto parts, salvage car parts, salvaged parts, used auto parts, replacement parts, used car parts

sanding
Surface coatings on vehicles are often sanded using an abrasive process to provide better adhesion to topcoats of auto paint.

Also known as: grit sanding, wet sanding, disc sanding, belt sanding, car sanding, paint sanding, automotive sanding, finish sanding, refinishing

sealer
The undercoat of auto body paint, which improves the adhesion of the topcoat and seals existing painted surfaces to prevent damage and corrosion.

Also known as: auto sealant, auto paint sealant, auto paint sealer, auto sealants, acrylic sealer, spray sealant, sealcoating

spot repair
Spot repair is possible for damaged auto body panels and auto paint when only a small area is damaged, chipping or removed. Minivan, car and truck spot repair is generally much less expensive than edge-to-edge auto body repair, which requires the removal and replacement or restoration of an entire vehicle panel.

Also known as: auto paint ding repair, scratch repair, auto paint chip repair

three coat auto body paint
This type of auto paint repair includes a basecoat, a colored middle coat and a clear topcoat.

Also known as: 3-coat auto body paint, 3-coat paint, three-coat body paint

topcoat
The final layers of auto body paint. Topcoat often includes UV light absorbers that protect the auto body paint underneath from fading.

Also known as: clear coat, lacquer clear coat, acrylic topcoat auto paint

touch-up
A localized auto body paint repair that only covers a small area. Touch up paint jobs usually hide nicks, dings, chips and scratches that occur on car hoods, vehicle doors, bumpers and fenders.

Also known as: scratch repair, ding repair, car door scratch repair, scratch removal, auto touch up paint

used auto body parts
Auto parts that have been used and rebuilt, refurbished or reinstalled in another vehicle. Some of the most common used auto body parts installed on trucks, cars and mini vans include used car doors, vehicle hoods, auto bumpers, used trunk lids and vehicle hubcaps.

Also known as: refurbished auto parts, rebuilt auto parts, used car parts

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Frequently Asked Questions
Auto Body FAQ

The following are frequently asked questions about auto body repair and related issues.

Q: Why choose a Diamond Certified Auto Body Repair Shop?
A: At a time when you most need assurance of a job well done, Diamond Certified helps you choose an auto body repair shop with confidence by offering a list of top-rated local companies who have passed the country’s most in-depth rating process. Only auto collision repair shops rated Highest in Quality earn the prestigious Diamond Certified award. Most companies can’t pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with in-depth and ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee. So you’ll feel confident choosing a Diamond Certified auto body shop for your vehicle repair.

Q: Do I have to choose from the shops my insurance provider directs me to, or do I have a choice of where to get my car’s body repaired?
A: While your insurance company can suggest Santa Clara County auto body shops, you have the final decision on where you want to take your vehicle for collision repairs. Your obligation is simply to take your car, truck, van or minivan to the body repair center you prefer and contact your insurance company to let them know where your vehicle is.

Q: Can I decide which collision repair parts are used to repair my vehicle?
A: Auto body shops have a variety of different quality materials and parts they can use to repair vehicles damaged in collisions. OEM (Original Equipment Manufacturer) parts are the most expensive body parts for the shop to use, so many automatically install used parts, refurbished parts or even salvaged parts to cut down costs. But you do have a choice. If you caused the accident, wording in your insurance coverage may require the body shop to install used, remanufactured or salvage auto body parts in your vehicle. However, you may have the option to pay the difference for OEM parts instead. Talk to your car body shop’s service writer and your insurance company about your specific situation. If the accident was not your fault, you can tell your chosen vehicle collision center what quality parts to install. Ask for OEM auto body parts that will restore your vehicle to pre-accident condition in terms of safety and value.

Q: My insurance company wants me to bring my car to their claims center for an appraisal. Do I have to do this?

A: Insurance companies can ask you to bring your vehicle in to their claims center before taking it to an auto body repair garage, but it is not a requirement. You may take it to them for an appraisal if you wish, but you are under no obligation and may leave your car, truck or minivan at your preferred auto body repair center and request that your insurance company inspect it at the shop.

Q: Can my chosen auto body shop help me negotiate with my insurance company?
A: Most car body shops in Santa Clara County are happy to help you navigate confusing insurance claims paperwork. In fact, many will work directly with the insurance company to process your claims, limiting and even avoiding any work on your part. If this is important to you, ask the body shops you’re considering if they offer that service before you drop your vehicle off.

Q: What is an auto body repair deductible?
A: The deductible for auto body repair is a specified amount of money that you are obligated to pay before your insurance company will pay on your collision repair insurance claim. The deductible amount is determined by the terms of the policy that you and your agent decided on when you arranged to insure your car, van, minivan or truck.

Q: Can auto body repair shops save me from having to pay all or part of my deductible?
A: Honest auto body shops will never offer to do this. That’s because all insurance holders have a contractual obligation to pay their deductible before the insurance company pays the rest of the bill on every claim. This cuts down on insurance fraud. Some auto body repair shops do offer to bury the deductible or hide it in the cost of the repairs. However, car body repair shops that do this are committing insurance fraud, which is against the law. And customers who ask their auto body repair shop to hide the deductible or go along with this can also be held liable for insurance fraud. Even if your insurance company doesn’t catch you, asking your mechanic to bury the deductible in the cost of your auto body repairs is a mistake. Often times, auto body collision shops who agree to bury the deductible, will take shortcuts in your vehicle collision repairs, meaning your car or truck will lose value and may not be as safe in an accident. It also stands to reason that a collision center that cheats insurance companies may be willing to cheat customers as well.

Q: Can another body repair shop in Santa Clara County fix bad vehicle repairs?
A: You should be very careful about who you hire to repair your auto body damage. That’s because once body collision repairs are done, they’re often very hard or impossible to reverse. That means that a body shop that does a poor repair job can actually end up causing your vehicle to be unsafe. It’s also important to note that insurance won’t pay for the same repairs twice, so even if you can find a repair shop in Santa Clara County willing and able to undo the shoddy auto body repairs, all costs will most likely come out of your pocket.

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