Diamond Certified Company Report

PKS Interiors

Diamond Certified Company Report

PKS Interiors

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 78 VERIFIED CUSTOMERS i

Irene H.

VERIFIED PKS Interiors CUSTOMER

1 of 78

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked them so much that I have told two of my friends about them, and they are now using them.

They came out, they did what they said they were going to do in a timely fashion, and they were great.

Jack G.

VERIFIED PKS Interiors CUSTOMER

2 of 78

Quality 10
10 10
Loyalty Yes
CRITIQUE

The service was good. The guy who runs that store went out of his way to get warranty work done on our blinds. The effort on their end to get things done was excellent.

I liked the service and how thorough they were.

Janet H.

VERIFIED PKS Interiors CUSTOMER

3 of 78

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their attention to detail is really invaluable.

Just their customer service and their product, they are very responsible. They call back when they say will, and they deliver on time.

Read All 78 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Peyman Sadigh, General Manager

PKS Interiors offers a wide selection of window coverings, floor coverings, countertops and cabinets at its Sunnyvale showroom. In addition to choosing from numerous products made by industry leaders like Hunter Douglas and Shaw, customers can design their own window treatments by uploading photos to the company’s website and choosing different colors and materials.

General Manager Peyman Sadigh credits much of PKS Interiors’ success to its straightforward, honest business approach. “Our customers always come first, so we draw upon our industry knowledge and experience to help them with every detail of their projects,” he says. “Also, everyone who works here comes from a design background, so we’re able to coordinate things like color and fabric to ensure high-quality results.”

PKS Interiors offers in-home consultations that allow customers to work with experts who evaluate products that will best suit their needs and budgets. “We really like interacting with our clients and helping them customize their homes as much as possible,” says Mr. Sadigh. “Whether it’s a simple window treatment or a complex design challenge, we have the expertise to put it all together.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON PKS Interiors

Locations

The Bay Area

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SERVICES PERFORMED

Window & Floor Coverings
Countertops & Cabinets
In-Home Consultations
Design

BRANDS Supported
  • Dixie Home

  • Fabricut

  • Happy Floors

  • Homerwood

  • Hunter Douglas

  • Kravet

  • Robert Allen

  • Shaw

  • Teragren

DIAMOND CERTIFIED RESEARCHED ARTICLES ON PKS Interiors

PKS Interiors provided the drapes for this room.

Company Profile

PKS Interiors offers a wide selection of window coverings, floor coverings, countertops and cabinets at its Sunnyvale showroom. In addition to choosing from numerous products made by industry leaders like Hunter Douglas and Shaw, customers can design their own window treatments by uploading photos to the company’s website and choosing different colors and materials.

General Manager Peyman Sadigh credits much of PKS Interiors’ success to its straightforward, honest business approach. “Our customers always come first, so we draw upon our industry knowledge and experience to help them with every detail of their projects,” he says. “Also, everyone who works here comes from a design background, so we’re able to coordinate things like color and fabric to ensure high-quality results.”

PKS Interiors offers in-home consultations that allow customers to work with experts who evaluate products that will best suit their needs and budgets. “We really like interacting with our clients and helping them customize their homes as much as possible,” says Mr. Sadigh. “Whether it’s a simple window treatment or a complex design challenge, we have the expertise to put it all together.”

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Company Philosophy

"We take our long-term commitment to our community very seriously, and we're proud of the products and services we provide for our clients. We want them to know we'll be here whenever they need us, and we'll do whatever it takes to help them make the best choices for their homes."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for window covering companies that have earned the prestigious Diamond Certified award. For PKS Interiors, the key to achieving and maintaining high levels of customer satisfaction is simple: focus all its efforts on fulfilling the needs of its clients, regardless of the extent of their home decoration projects. “We’re all about quality, not volume, and a big part of that is taking the requisite time to work closely with our customers,” says general manager Peyman Sadigh. “Our main goal is to establish long-term client relationships, which is why we take care of each customer and make sure they’re completely satisfied with our services.”

PKS Interiors has been offering window coverings, floor coverings, countertops and cabinets at its Sunnyvale showroom since 1984. In addition to choosing from products made by industry-leading manufacturers like Shaw and Hunter Douglas, customers can design their own window treatments by visiting the company’s website, uploading photos, and choosing different colors and materials.

Unlike less experienced window covering companies whose employees only have a cursory knowledge of the products they sell, PKS Interiors requires its salespeople to have extensive industry expertise. “Our knowledge and experience definitely set us apart from most companies,” affirms Mr. Sadigh. “We don’t just learn how to sell our products, we learn everything about them, and that enables us to answer our customers’ questions and help them make the right selections.”

Another distinguishing attribute of PKS Interiors is its commitment to carrying high-quality products that meet the discerning standards of Mr. Sadigh himself. “Our customers will never find anything in our store that I wouldn’t feel comfortable installing in my own home,” he affirms. “Since we offer such a wide selection of mid- to high-grade products, we’re able to help each customer find something that best suits their home and budget.”

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Frequently Asked Questions

Q: Do your products come with warranties?

A: Yes, most of our products come with manufacturers’ warranties.

Q: Are your prices competitive?

A: Yes, as long as you’re comparing products of equal quality. Since we only stock mid- to high-grade materials, we aren’t the cheapest in the industry, but we’re certainly competitive if you’re looking for quality.

Q: Can I design my own window treatment?

A: Absolutely. If you upload a photo of your window to our website, www.pksinteriors.com, you can view all types of Hunter Douglas window treatments in any color, fabric or material.

Q: What’s your approach to quality control?

A: We keep our staff well-trained and we’re diligent about verifying details. For example, we double check every order before placing it, and when materials come in, we check them to make sure everything is correct before letting our customers know they’re ready.

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SELECTED PHOTOS FROM PKS Interiors

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Peyman Sadigh

Expert CONTRIBUTOR PROFILE
  • Peyman Sadigh is a 32-year veteran of the interior design industry and general manager of PKS Interiors, a Diamond Certified company. He can be reached at (408) 212-0393 or by email.

Peyman Sadigh: Best Laid Designs

By James Florence, Diamond Certified Resource Reporter

SUNNYVALE — Having established a career as a high-tech designer, the last thing Peyman Sadigh expected was to end up designing home interiors. “I got into this business kind of by accident,” he says. “At the time, I was working for a high-tech firm doing mechanical and equipment design. One day, I came in to help my father at his interior design store, and I found that I really enjoyed it. I liked the creativity that went into it, as well as the opportunity to interact with a variety of people. So, I decided to stick around. Thirty years later, I’m still doing this.”

Today, as general manager of PKS Interiors, Peyman says he continues to enjoy the attributes that initially attracted him to the field. “I still really like doing design, even down to the little details like choosing carpet and drapery colors. I also enjoy seeing how excited and grateful people are when it all comes together.”

Peyman was born in Iran and spent most of his childhood living in Germany and England before coming to the United States in 1978. Today, as a resident of Sunnyvale (where he lives with his wife and daughter), he expresses his appreciation for the Bay Area’s characteristic diversity. “It’s neat to see all the variety we have here, with so many different people, cultures and foods.”

Outside of work, Peyman engages in a variety of active pastimes, most notably soccer. “Soccer is actually what brought me to the U.S. in the first place—I was recruited to play for college,” he explains. “I still love it, and I continue to play in the Silicon Valley Soccer League.” Peyman also enjoys spending time with friends and family. “We have a lot of friends with kids the same age as our daughter, so we enjoy getting together with them at local parks and going swimming.”

In his life and career, Peyman espouses the time-tested tenet known as the Golden Rule. “I try to treat people the way I’d like to be treated, and that’s really the basis of our customer service philosophy at PKS Interiors,” he affirms. “We strive to treat everyone with kindness and communicate with them in a straightforward manner, and our customers really appreciate that kind of genuine interaction.”

When asked the first thing he’d do if he were to retire tomorrow, Peyman says he’d do some traveling. “When we were young, my siblings and I used to travel with our dad quite often, so it’s something I’ve always enjoyed. I’d like to travel back to Europe, as well as throughout parts of the Middle East and Latin America—mainly areas with a lot of history and culture.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: Manchester United.

Q: What’s your favorite type of food?
Q: Persian. There’s a really good Persian restaurant in Sunnyvale called Chelokababi that we go to quite often.

Q: What’s the best gift you’ve ever received?
A: My daughter, especially since I’m a late bloomer in life.

Q: What’s your favorite thing to eat for breakfast?
A: Bacon and eggs.

Q: What’s your favorite style of music?
A: Easy listening. However, my musical tastes tend to be pretty eclectic—I also really like AC/DC.

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Expert articles
  • How to Replace a Broken Curtain Rod Carrier

    SUNNYVALE — If one of your curtain rods isn’t working correctly, you might assume it needs to be repaired by a professional. However, if the problem is being caused by one or more broken carriers, this is something you can easily fix yourself.

    All curtain rods contain multiple carriers—small, plastic clips that hold the hooks upon which your curtains are hung. At the end of the rod, there’s an arm that, when closed, keeps the carriers contained. If any carriers need to be replaced, you can release this arm and slide them out. In addition to removing broken carriers, you can add new carriers to replace them. Once you’re finished, simply close the arm to lock in the carriers and your curtain rod is fixed.

    Keep in mind that some older curtain rods have a little metal tongue instead of the release arm. While ostensibly different, it basically has the same function. To replace a carrier, just depress the tongue and follow the same process as described above.

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Expert video tip
  • Video: How to Replace a Curtain Rod Carrier

    Complete Video Transcription:

    SUNNYVALE — Host, Sarah Rutan: If a carrier on your curtain rod gets broken, you’ll be happy to know this is something you can easily remedy yourself. Today we’re in Sunnyvale with Diamond Certified Expert Contributor Peyman Sadigh of PKS Interiors to learn how it’s done.

    Diamond Certified Expert Contributor, Peyman Sadigh: Okay. So, I’m going to go ahead and show you guys how to replace a broken carrier in a rod. Most rods, the newer rods, have an arm here that you can close and open, that allows this carrier to push in and push out, basically. So, if the arm’s closed, nothing moves out. You have to push it down to close it. Remove all the broken carriers out of there. And I suggest that even if you have broken carriers here, you take them all out just so they don’t occupy your space and not allow it to gather properly. Take out all the broken carriers. You can add the new carriers as you need them. And then, once you’re done, you close the arm so they can’t come back up. Now, you have all new carriers in your rod and no need for repairing. Some of the older rods don’t have this arm. They have a little metal tongue here. So, you can do the same process but just by pushing the tongue down and sliding these over and then sliding them back in. And this is pretty much how easy it is to change a carrier.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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PKS Interiors WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON PKS Interiors
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 78 VERIFIED CUSTOMERS i
PKS Interiors : Average 8.9 out of 10 based on 78 unique customer surveys of customer satisfaction.

Irene H.

VERIFIED PKS Interiors CUSTOMER

1 of 78

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked them so much that I have told two of my friends about them, and they are now using them.

They came out, they did what they said they were going to do in a timely fashion, and they were great.

Jack G.

VERIFIED PKS Interiors CUSTOMER

2 of 78

Quality 10
10 10
Loyalty Yes
CRITIQUE

The service was good. The guy who runs that store went out of his way to get warranty work done on our blinds. The effort on their end to get things done was excellent.

I liked the service and how thorough they were.

Janet H.

VERIFIED PKS Interiors CUSTOMER

3 of 78

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their attention to detail is really invaluable.

Just their customer service and their product, they are very responsible. They call back when they say will, and they deliver on time.

Jackson L.

VERIFIED PKS Interiors CUSTOMER

4 of 78

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had my blinds repaired, and the owner was very helpful even though I didn't purchase them there.

I liked how helpful they were.

Betty L.

VERIFIED PKS Interiors CUSTOMER

5 of 78

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very helpful, very knowledgeable, and efficient. The product that was ordered was correct and arrived on time.

I liked their knowledgeability.

Braden B.

VERIFIED PKS Interiors CUSTOMER

6 of 78

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a very professional job, and they followed through with what they said they were going to do.

They did a very professional job, and they followed through with what they said they were going to do.

Cathy S.

VERIFIED PKS Interiors CUSTOMER

7 of 78

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional, fast, and they met my price.

I liked the fast turnaround. The service was great.

Chrystal

VERIFIED PKS Interiors CUSTOMER

8 of 78

Quality 10
10 10
Loyalty Yes
CRITIQUE

They seemed very professional and very efficient.

They did what they were supposed to do.

Chuck C.

VERIFIED PKS Interiors CUSTOMER

9 of 78

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very efficient, and they did exactly what I wanted.

I liked their efficiency.

Cindy S.

VERIFIED PKS Interiors CUSTOMER

10 of 78

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a very wide selection of materials, especially wall papers. Their blinds selection is very good, especially with Hunter Douglas.

The window coverings and the fact that they carry wall paper

Colleen M.

VERIFIED PKS Interiors CUSTOMER

11 of 78

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very detail oriented, very thorough, accurate, organized, and responsive.

I like that they're very attentive to the details, and they pay attention to the small things.

Cynthia L.

VERIFIED PKS Interiors CUSTOMER

12 of 78

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had a very good experience.

I was helped in a very professional manner. The product that I ordered was delivered on time, and that was important to me. I had a good experience.

David M.

VERIFIED PKS Interiors CUSTOMER

13 of 78

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job.

The service was good.

Dishon B.

VERIFIED PKS Interiors CUSTOMER

14 of 78

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're friendly, fairly priced, and efficient.

I liked that they were fairly priced. They did a really good job.

Doyle C.

VERIFIED PKS Interiors CUSTOMER

15 of 78

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have had good experience with PKS Interiors, and they have good follow-through.

They did what I expected.

Elisa C.

VERIFIED PKS Interiors CUSTOMER

16 of 78

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reliable, on time, and they did a good job.

I liked that they were really friendly and responsive.

Jan R.

VERIFIED PKS Interiors CUSTOMER

17 of 78

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very thorough, they helped with the installation, and everything was just good.

I liked their displays. They were very clean and very appealing.

John C.

VERIFIED PKS Interiors CUSTOMER

18 of 78

Quality 10
10 10
Loyalty Yes
CRITIQUE

Paiman took a lot of time to understand what I wanted to achieve, and he did not push a particular product. He made recommendations that were worthwhile, and I used most of them.

The service was excellent, and the prices were very reasonable as well. Paiman was attentive.

Julia M.

VERIFIED PKS Interiors CUSTOMER

19 of 78

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are friendly, and they take their time to answer your questions.

They are courteous, and they have a pretty comprehensive showroom.

Karen M.

VERIFIED PKS Interiors CUSTOMER

20 of 78

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional, they showed up on time, and the end result was good. Things were hemmed right, and the blinds fit the window.

Friendly and professional service

Read All 78 Survey Responses at Ratings View