Diamond Certified Company Report

RG Builders

Diamond Certified Company Report

RG Builders

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 127 VERIFIED CUSTOMERS i

Tamar H.

VERIFIED RG Builders CUSTOMER

1 of 127

Quality 10
10 10
Loyalty Yes
CRITIQUE

We were very happy with the bathroom. They did a fantastic job.

They were very easy to work with, and I loved the final product. The tile work was beautiful.

Ruth G.

VERIFIED RG Builders CUSTOMER

2 of 127

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very knowledgeable and really has top-notch skills, and he is very easy to work with.

He has great ideas and he really listens.

Erika K.

VERIFIED RG Builders CUSTOMER

3 of 127

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very honest, and when he says he's going to do something he does it. His subs are well qualified, and everything is always cleaned up. They did a bathroom for me last year, and they will be doing a master suite this year.

They are always available to answer my questions. I have recommended them to several people.

Read All 127 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Richard Gallardo opened RG Builders in 1995.

RG Builders offers a broad range of remodeling services to Santa Clara County homeowners, including additions, kitchens, bathrooms, cabinets, counters, decks, interior molding and trim, and windows and doors. Owner Richard Gallardo says the company’s approach is to work on homes “from foundation to finish.” To add to its full-service approach, RG Builders also provides design and architecture services for more complex jobs.

Mr. Gallardo spent several years as an apprentice carpenter before establishing RG Builders in 1995. He says he brings a creative eye, meticulous attention to detail and high level of professionalism to each of his projects, and he stands behind his work long after the jobs have been finished.

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON RG Builders

COMPANY CONTACT
Service AREA

Santa Clara County
Mountain View
Milpitas
Palo Alto
San Jose
Sunnyvale
Morgan Hill
Saratoga
Los Gatos

SERVICES PERFORMED

From Foundation To Finish
Kitchens
Bathrooms
Cabinets
Counters
Decks
Interior Moulding & Trim
Windows & Doors
Additions
Remodels

DIAMOND CERTIFIED RESEARCHED ARTICLES ON RG Builders

A recent kitchen remodel by RG Builders

Company Profile

RG Builders offers a broad range of remodeling services to Santa Clara County homeowners, including additions, kitchens, bathrooms, cabinets, counters, decks, interior molding and trim, and windows and doors. Owner Richard Gallardo says the company’s approach is to work on homes “from foundation to finish.” To add to its full-service approach, RG Builders also provides design and architecture services for more complex jobs.

Mr. Gallardo spent several years as an apprentice carpenter before establishing RG Builders in 1995. He says he brings a creative eye, meticulous attention to detail and high level of professionalism to each of his projects, and he stands behind his work long after the jobs have been finished.

Read moreRead Less
Company Philosophy

"The most important aspect of completing a job is knowing our clients have received exactly what they originally envisioned. We have more than two decades of industry experience, and we've grown our business solely by referrals and repeat customers. More often than not, our clients remain friends long after their projects are complete. We're very proud of our high customer service rating and firmly believe that our dedication to integrity makes a real difference."

Read moreRead Less
Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for remodeling contractors that have earned the prestigious Diamond Certified award. For RG Builders, achieving high levels of customer satisfaction is dependent on its steadfast commitment to providing quality craftsmanship throughout every step of its clients’ construction projects. “I proudly stand behind all my work, and my customers really appreciate that,” says owner/operator Richard Gallardo. “The way I see it, if even one client isn’t entirely satisfied, I haven’t done my job.”

RG Builders has been remodeling kitchens, bathrooms and whole houses throughout Santa Clara County since 1995. As a full-service contractor, the company strives to take on projects of all sizes “from foundation to finish” by supplementing its construction work with design and architectural services. “I bring a creative eye, meticulous attention to detail and high level of professionalism to each project,” adds Mr. Gallardo.

Unlike larger contracting firms whose owners delegate supervision and quality control responsibilities to other employees, RG Builders utilizes its owner-operated status to provide every project with the industry expertise of Mr. Gallardo himself. “I’m on the jobsite all the time, which means I’m in charge of quality control,” he says. “If I see something that isn’t right, I don’t have to report it to someone else–I can fix it right away.”

Another attribute that distinguishes RG Builders from its competition is the versatility of services it’s able to offer by tapping into a vast network of reliable subcontractors. “This is a one-man operation, so my ongoing success has a lot to do with the industry colleagues I have at my disposal,” explains Mr. Gallardo. “I’ve worked with a lot of the same people for almost two decades, and they’ve been a critical part of this company’s longevity.”

Read moreRead Less
Industry Info

Take simple steps to get your home remodeling project off the ground. Regardless of whether you’re remodeling a kitchen, bathroom or entire house, the first step to any construction project is finding a contractor with whom you’re comfortable. There are many reputable companies to choose from, but your first deciding factor should always be a verifiable reputation for quality workmanship and good customer service. Once you’ve chosen a contractor, find out if the company works with a preferred architect or designer. An experienced contractor/designer team is a valuable asset because it’s likely to have better communication and produce work in an efficient manner.

Next, look into the products you want to use for the remodel: cabinetry, appliances, finishes, tiles, granites and so forth. Get some initial ideas by looking at home remodeling magazines and tearing out pages that appeal to you. This can be a stepping stone for speaking with a contractor or architect about the direction you want to take.

Consider what you want from your project both aesthetically and functionally. What’s the time frame for occupying the structure? What are the indoor and outdoor space requirements or the likely movements and interactions of those using the building? Answering these questions will save time with your contractor and provide insight into uses and operating conditions.

Before hiring a contractor, check to make sure the company is bonded, licensed and insured—not only are these legitimizing qualifications, but they also ensure your protection as a consumer if the contractor fails to fulfill the stipulations of the contract or in the event of property damage or injury. Always get a list of references that includes clients who represent several stages of the contractor’s work history: a long-term client, a client whose home has recently been completed and a client whose home is a work in progress. If you have the opportunity, go look at some of the work the contractor has done or is in the process of completing.

Read moreRead Less
Frequently Asked Questions

Q: Why should I choose you over a less expensive contractor?

A: Two reasons: quality and customer care. These things are important, but they don’t come cheap. When people who don’t like my prices go somewhere else, they often call me back to fix what the other company did.

Q: Do you keep a clean worksite?

A: Yes, I try to leave each jobsite as clean as possible before I leave for the day. Even though it’s a construction site, I understand you still have to live there, so I make sure to leave it in a presentable manner.

Q: Are your subcontractors reliable?

A: Absolutely. All my subcontractors have worked with me for long periods of time and are very reliable. My hardwood floor guy is relatively new, but other than that, most of them have been with me for up to 15 years.

Q: What’s your approach to quality control?

A: I’m the one who directly deals with the specifics of each job, so I personally take care of all quality control issues. I never pass anything on to a subcontractor—my clients talk to me and I talk to them.

Q: Can you recommend products for my project?

A: Yes. I usually lean toward middle-of-the-road products that aren’t the most expensive but still provide good quality. I believe quality is always more important than cost. Obviously cost is an issue, especially for those on a fixed budget, but if you go with cheap products and they fail, you’ll find yourself spending twice the amount of money.

Read moreRead Less

SELECTED PHOTOS FROM RG Builders

View Comments
Shares

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Richard Gallardo

Expert CONTRIBUTOR PROFILE
  • Richard Gallardo is a 30-year veteran of the construction industry and owner of RG Builders, a Diamond Certified company since 2006. He can be reached at (408) 391-0835 or by email.

Richard Gallardo: Higher Education

By James Florence, Diamond Certified Resource Reporter

GILROY — Growing up, Richard Gallardo struggled to succeed in the conventional school setting, but after beginning a career in construction, he found an educational environment in which he could thrive. “High school was difficult for me, so I ended up leaving when I was 17 and going to work in the construction industry,” he remembers. “After spending five years as an apprentice carpenter, I worked my way up to journeyman status, and by my 10th year, I was running jobs as a lead for general contractors. In 1995, I started my own contracting business and I’m still running it today. All in all, it’s been a good education. Despite my struggles in school, I ended up becoming a much better businessman than a lot of conventionally educated people, so it’s kind of funny the way things work out.”

Today, as owner of RG Builders, Richard says his favorite part of his job is interacting with his “exceptional” clientele. “There’s nothing better than finding a great client to work for. It really makes my job easy—all I have to do is show up and do good work. Being based in San Jose, I consider myself very fortunate to have a clientele that consists of such gracious, genuine and well-educated people.”

A Bay Area native, Richard resides today in Gilroy with his wife, Ann, and their three children. Outside of work, he spends the bulk of his free time hanging out with family and relaxing. “I regularly work 12-hour days, so on my days off, I try to rest as much as possible,” he affirms. “All my kids are involved in sports, so I spend a lot of time attending their events, and when we get a chance, we like to do something fun like go camping or explore San Francisco.”

In his life and career, Richard espouses the virtues of continuous personal and professional development. “A lot of people dread their birthdays because they don’t like getting older, but I look forward to mine because I use the previous year as a gauge for my performance,” he explains. “Did I do better than I did the year before? Did I take advantage of every opportunity? Could I have worked harder? For me, it’s not about trying to hold on to my youth—it’s about getting better with age.”

When asked the first thing he’d do if he could retire tomorrow, Richard says he wouldn’t. “I’d like to keep doing this as long as I can. After all these years in the business, my best friend and I have just recently started working together, so I’m looking forward to more of that. If I can spend the next decade working alongside my best friend, I’d call that a good career.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The San Francisco Giants.

Q: What’s your favorite TV show?
A: “The Amazing Race.”

Q: If you were a professional athlete, what number would you wear on your jersey?
A: It would have to be 8, 13 or 88 because those are my kids’ jersey numbers.

Q: Music or talk radio?
A: Talk radio. I’m a big KQED fan.

Q: What’s your favorite thing to have for breakfast?
A: Coffee.

Read moreRead less
Expert articles
  • Considerations for Hiring a Contractor

    GILROY — When choosing a contractor for a building project, you should focus on three key aspects: the content of the bid, the content of the company’s referral list and the deposit amount (if any) requested at the contract signing.

    Bid content
    When going over a bid, it’s important to know what to look for. First, the bid should be legible (preferably typed) to ensure clarity. Second, it shouldn’t simply give a vague sum for the job price; rather, it should include an itemized list of the various items and services to be performed, as well as major materials and appliances. Third, the sum total cost should indicate the contractor’s profit and overhead. Remember, these are always included in the cost, whether they’re accounted for in the final price or cunningly slipped within the numbers. Finally, the bid should include an approximate estimate of your job’s timeframe.

    Referrals
    Referrals are important because they verify a contractor’s record and give you an idea of what it’s like to work with them. A good referral list will provide references from a variety of phases, including long-term clients, clients whose projects are currently in progress (who can give you an idea of the crew’s dependability) and clients whose projects have recently been completed (who can give you honest opinions of their experiences). You should also make sure all sources are verifiable—it’s easy for a dishonest contractor to falsify references.

    Deposit amount
    It’s common for a contractor to ask for a deposit in advance of a job, but you need to be aware of the legal limitations to this request. In California, the maximum amount a contractor can collect at the contract signing is $1,000 or 10 percent of the job’s total cost—whichever is less. So, for a job estimated at more than $1,000, a contractor can collect no more than $1,000, and for a job estimated at less than $1,000, the most they can collect is 10 percent of the total projected cost. Once the contract is signed and the work begins, your contractor can ask for more money, but until then, the law states you don’t have to pay more than this allotted amount.

    Read moreRead less
Expert video tip
  • Video: Legal Limits on Project Deposits

    Complete Video Transcription:

    GILROY — Host, Sarah Rutan: If your contractor asks for a deposit in advance of your building project, it’s important to know the legal limitations to this request. Today we’re in Gilroy with Diamond Certified Expert Contributor Richard Gallardo of RG Builders to learn more.

    Diamond Certified Expert Contributor, Richard Gallardo: Hi, I’d like to talk to you about deposits for projects. In the state of California, the most a contractor can collect at the time of signing a contract is $1000 or 10%, whichever is less. So on a job over $1000, a contractor could collect $1000. On a job under $1000, the most he can collect is 10%. Those rules are fixed. They are the law. There is no 50% down. There is no 25% up front. It’s $1000 upon signing a contract.

    Once you’ve signed that contract and the contractor starts working on your home, then he can ask you for more money. Once equipment has arrived, people are working on the house, demolition’s being done, then he can ask you for another check. But always, at the signing of a contract, it’s $1000 max for any job over $1000. Or 10%, whichever is less, according to the state law.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
  • Video: Legal Limits on Project Deposits

    Complete Video Transcription:

    GILROY — Host, Sarah Rutan: If your contractor asks for a deposit in advance of your building project, it’s important to know the legal limitations to this request. Today we’re in Gilroy with Diamond Certified Expert Contributor Richard Gallardo of RG Builders to learn more.

    Diamond Certified Expert Contributor, Richard Gallardo: Hi, I’d like to talk to you about deposits for projects. In the state of California, the most a contractor can collect at the time of signing a contract is $1000 or 10%, whichever is less. So on a job over $1000, a contractor could collect $1000. On a job under $1000, the most he can collect is 10%. Those rules are fixed. They are the law. There is no 50% down. There is no 25% up front. It’s $1000 upon signing a contract.

    Once you’ve signed that contract and the contractor starts working on your home, then he can ask you for more money. Once equipment has arrived, people are working on the house, demolition’s being done, then he can ask you for another check. But always, at the signing of a contract, it’s $1000 max for any job over $1000. Or 10%, whichever is less, according to the state law.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
  • Video: Legal Limits on Project Deposits

    Complete Video Transcription:

    GILROY — Host, Sarah Rutan: If your contractor asks for a deposit in advance of your building project, it’s important to know the legal limitations to this request. Today we’re in Gilroy with Diamond Certified Expert Contributor Richard Gallardo of RG Builders to learn more.

    Diamond Certified Expert Contributor, Richard Gallardo: Hi, I’d like to talk to you about deposits for projects. In the state of California, the most a contractor can collect at the time of signing a contract is $1000 or 10%, whichever is less. So on a job over $1000, a contractor could collect $1000. On a job under $1000, the most he can collect is 10%. Those rules are fixed. They are the law. There is no 50% down. There is no 25% up front. It’s $1000 upon signing a contract.

    Once you’ve signed that contract and the contractor starts working on your home, then he can ask you for more money. Once equipment has arrived, people are working on the house, demolition’s being done, then he can ask you for another check. But always, at the signing of a contract, it’s $1000 max for any job over $1000. Or 10%, whichever is less, according to the state law.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
RG Builders WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON RG Builders
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 127 VERIFIED CUSTOMERS i
RG Builders : Average 9.6 out of 10 based on 127 unique customer surveys of customer satisfaction.

Tamar H.

VERIFIED RG Builders CUSTOMER

1 of 127

Quality 10
10 10
Loyalty Yes
CRITIQUE

We were very happy with the bathroom. They did a fantastic job.

They were very easy to work with, and I loved the final product. The tile work was beautiful.

Ruth G.

VERIFIED RG Builders CUSTOMER

2 of 127

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very knowledgeable and really has top-notch skills, and he is very easy to work with.

He has great ideas and he really listens.

Erika K.

VERIFIED RG Builders CUSTOMER

3 of 127

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very honest, and when he says he's going to do something he does it. His subs are well qualified, and everything is always cleaned up. They did a bathroom for me last year, and they will be doing a master suite this year.

They are always available to answer my questions. I have recommended them to several people.

Bob N.

VERIFIED RG Builders CUSTOMER

4 of 127

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very meticulous and thorough. They were also very responsive to all of our issues, and solved all of the problems we had.

We have recommended them to several people already.

Mark Z.

VERIFIED RG Builders CUSTOMER

5 of 127

Quality 10
10 10
Loyalty Yes
CRITIQUE

A person would be crazy to hire anyone else for their roofing needs.

The timely completion of their projects

Chris Z.

VERIFIED RG Builders CUSTOMER

6 of 127

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them without qualification. I have no reservations and I would recommend them highly.

The owner is professional, diligent, and he does what he says he is going to do when he says he is going to do it. He is a pleasure to work with.

Erin B.

VERIFIED RG Builders CUSTOMER

7 of 127

Quality 10
10 10
Loyalty Yes
CRITIQUE

Honest, reliable, timely, and super nice people

The quality of their work

Jessica S.

VERIFIED RG Builders CUSTOMER

8 of 127

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are hardworking and reliable.

Skill and knowledge

Marie B.

VERIFIED RG Builders CUSTOMER

9 of 127

Quality 10
10 10
Loyalty Yes
CRITIQUE

The head of the company has integrity, he's very capable, and he makes sure his workmen are all good craftsmen. He is a dream to work with.

They do what they say they are going to do.

Paul D.

VERIFIED RG Builders CUSTOMER

10 of 127

Quality 10
10 10
Loyalty Yes
CRITIQUE

He does a good job and he is on the job.

He does the job.

Scott S.

VERIFIED RG Builders CUSTOMER

11 of 127

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was very detail oriented, communicated well, and did a good overall job.

The quality of the work they did

Dave G.

VERIFIED RG Builders CUSTOMER

12 of 127

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's very reliable, and his projects are on time.

I like the owner, Richard. He's very reliable.

Mark Z.

VERIFIED RG Builders CUSTOMER

13 of 127

Quality 10
10 10
Loyalty Yes
CRITIQUE

I wouldn't hesitate to hire Richard again. Anybody else should hire him, too.

Richard was punctual and finished on time and on budget. I've used him a couple of times. I wouldn't call anybody else.

Paul M.

VERIFIED RG Builders CUSTOMER

14 of 127

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's meticulous, clean, professional, and knowledgeable.

The quality of his work, I like that he went above and beyond to coordinate work with other contractors to make sure things were done right.

Steve Z.

VERIFIED RG Builders CUSTOMER

15 of 127

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend him without any reservations.

He does what he says he will do within the timeframe that he says. He actually finished early.

G. I.

VERIFIED RG Builders CUSTOMER

16 of 127

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that he gets everything done on time.

Straightforward, and he does what he says he is going to do. I am very happy with his work.

T. F. I.

VERIFIED RG Builders CUSTOMER

17 of 127

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're good. They're conscientious and they have good workmanship.

I like their work and they give you what you ask for.

Becky S.

VERIFIED RG Builders CUSTOMER

18 of 127

Quality 10
10 10
Loyalty Yes
CRITIQUE

They gave me a good price and they stuck to it. They were clean and neat.

The fact that they were honest about their price

Ruth G.

VERIFIED RG Builders CUSTOMER

19 of 127

Quality 10
10 10
Loyalty Yes
CRITIQUE

Richard and his crew do a very thorough job and are so easy to work with. We have used him twice and are very satisfied.

I like that they are just really easy to work with, do a good job, and there have never been any problems.

M. H. C.

VERIFIED RG Builders CUSTOMER

20 of 127

Quality 10
10 10
Loyalty Yes
CRITIQUE

Quality work, professional craftsmanship, and dedication to doing what he says. Richard is a man of his word and they're a company that does what they say they're going to do.

The attention to detail, the basic presentation of the crew, their willingness to answer questions, and their professional look

Read All 127 Survey Responses at Ratings View