Diamond Certified Company Report

P.W. Stephens Environmental, Inc.

Diamond Certified Company Report

P.W. Stephens Environmental, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 299 VERIFIED CUSTOMERS i

Angela B.

VERIFIED P.W. Stephens Environmental, Inc. CUSTOMER

1 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good, comprehensive job. They fixed our pretty big problem.

It's hard to pick a single thing, but they fixed everything, and I enjoyed their services.

Ann J.

VERIFIED P.W. Stephens Environmental, Inc. CUSTOMER

2 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was pleased with them.

I liked everything about them. They were prompt, on time, efficient, and easy to talk to.

David S.

VERIFIED P.W. Stephens Environmental, Inc. CUSTOMER

3 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did the job exactly the way they said they were going to do it. In the very beginning, I didn't know what I was getting myself into, but it ended up being a lot easier than I thought it would be.

Asbestos is a nasty substance, and they definitely got rid of it.

Read All 299 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

P .W. Stephens Environmental, Inc. is an abatement contractor that provides hazardous material management for residential, commercial and industrial customers throughout California (its Fremont location coordinates Bay Area work). The company’s main services include asbestos abatement, lead paint removal and mold remediation. It also cleans and deodorizes HVAC duct systems and offers a patented process called ThermaPureHeat that uses 100 percent natural heat to dry, disinfect, and decontaminate buildings and enclosable areas.

P.W. Stephens was established in 1982 to provide California homes and businesses with healthy, contaminant-free environments. Owner Scott Johnson says the company’s crews have a wealth of industry experience that ensures jobs are done effectively and safely. They’re adept at testing hazardous materials and trained to sand and chemically strip surfaces. Since its inception, Mr. Johnson estimates P.W. Stephens has completed more than one million jobs.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON P.W. Stephens Environmental, Inc.

COMPANY CONTACT
Service AREA

California

SERVICES PERFORMED

Asbestos Abatement
Lead Paint Abatement
Mold Remediation

DIAMOND CERTIFIED RESEARCHED ARTICLES ON P.W. Stephens Environmental, Inc.

A P.W. Stephens Environmental technician removes asbestos from a client’s ceiling.

Company Profile

P .W. Stephens Environmental, Inc. is an abatement contractor that provides hazardous material management for residential, commercial and industrial customers throughout California (its Fremont location coordinates Bay Area work). The company’s main services include asbestos abatement, lead paint removal and mold remediation. It also cleans and deodorizes HVAC duct systems and offers a patented process called ThermaPureHeat that uses 100 percent natural heat to dry, disinfect, and decontaminate buildings and enclosable areas.

P.W. Stephens was established in 1982 to provide California homes and businesses with healthy, contaminant-free environments. Owner Scott Johnson says the company’s crews have a wealth of industry experience that ensures jobs are done effectively and safely. They’re adept at testing hazardous materials and trained to sand and chemically strip surfaces. Since its inception, Mr. Johnson estimates P.W. Stephens has completed more than one million jobs.

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Company Philosophy

“It’s important that we do our job effectively—not just for our customers’ satisfaction but for their physical well-being. That responsibility makes us even more dedicated to doing thorough, quality work. We’re committed to responding quickly, working safely, and providing a healthy environment for our clients and their families.”

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Comparative Summary

Few companies in the environmental abatement and remediation field earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Even fewer can claim more than three decades of industry experience, but that’s exactly the case for P.W. Stephens Environmental, Inc. “We’re the largest abatement contractor in California, and we’ve also been around the longest,” says marketing manager Kim MacFarlane. “We’ve completed more abatement and remediation jobs than anyone else. We don’t do rebuilds or dry outs–we do one thing and do it well.”

P.W. Stephens Environmental’s Fremont location coordinates asbestos abatement, lead paint removal, mold remediation, duct cleaning and bed bug removal for clients throughout the Bay Area, but the company also maintains offices throughout California for its clients’ convenience. Upon the completion of each job, the customer receives a certification of abatement that demonstrates all work was completed to California environmental and health standards.

Unlike abatement and remediation companies that emphasize project volume over all, P.W. Stephens Environmental considers customer satisfaction its ultimate priority. Not only do the company’s employees strive to adhere to the highest standards of quality on each job, but they also make sure their customers are satisfied on a personal level. “We stand behind all our work,” confirms Ms. MacFarlane. “We never forget that we’re working in someone’s home. Our workers wear booties when they enter, and they sweep and make everything look nice before they leave.”

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Industry Info

When starting a building project, make sure your contractor doesn’t plead ignorance about asbestos. There was a time when some contractors would simply ignore their asbestos abatement and licensing obligations. If they got caught by authorities, they could avoid responsibility—and penalties—by pleading ignorance. “They can’t play that game anymore,” says Kim MacFarlane, marketing manager at P.W. Stephens Environmental, Inc. in Fremont. “Today, everyone knows about asbestos.”

Ms. MacFarlane says it’s crucial to hire a contractor with proper abatement licensing and insurance. Otherwise, both the contractor and homeowner risk being fined. She recommends hiring a large company with the in-house resources to handle projects of every size. When small companies take on jobs, particularly large ones, they subcontract to outsiders who might lack the skills—and even the certifications—to work in the tightly regulated abatement industry.

If you suspect you have asbestos in your home, it’s best to contact a professional for immediate testing and removal. Before the work begins, consider the following precautionary tips:

• Don’t dust, sweep or vacuum debris that may contain asbestos.
• Don’t saw, sand, scrape or drill holes in asbestos materials.
• Don’t use abrasive pads or brushes on power strippers to strip wax from asbestos flooring. Never use a power stripper on a dry floor.
• Don’t sand or try to level asbestos flooring or its backing. When asbestos flooring needs to be replaced, install new floor covering over it whenever possible.
• Don’t track material that could contain asbestos through the house.

Once asbestos is removed from your home, there are numerous Green replacement options to consider, including cotton fiber, cellulose and Icynene foam (a nontoxic, water-based polyurethane spray). These recycled building materials can simultaneously reduce landfill waste and decrease annual energy costs up to 25 percent.

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Frequently Asked Questions

Q: Is all asbestos and lead paint dangerous?

A: No. Asbestos and lead are hazards when disturbed and airborne, but they aren’t dangerous when left undisturbed.

Q: How can I tell if I have asbestos in my home?

A: You should hire a qualified professional who’s trained and experienced in working with asbestos and lead to survey your home. It’s also important to have a survey done before you start any sort of renovation.

Q: How do I know if I have mold?

A: You can’t determine if you have mold by visible inspection; you can only tell if your air is tested. If you see something that looks like mold, it probably is, but you won’t know if it’s dangerous until it’s tested. Generally, mold comes from a water leak somewhere behind the sheetrock. If you don’t have proper ventilation, you’re going to get faster build-up.

Q: Will you work with my insurance company?

A: Yes, we’ll act as an intermediary between you and your insurance company. Once they’ve approved our estimate, we’ll work with you to come up with a schedule and ensure your insurance company covers everything you need done. We’re on the preferred vendor list of most major insurance carriers in California and have a 31-year proven track record with them, so they trust us.

Q: Does my insurance company pay you directly?

A: In most cases, your insurance company will send you a check, and then you pay us.

Q: How do I know that you’ve done a quality job?

A: Upon the completion of every job, we bring in a third-party air quality inspector to test the air and ensure the hazardous material levels are within safe limits. The inspector doesn’t work for our company, so he’s able to give a completely independent diagnosis.

Q: Do you offer free estimates?

A: Yes. We’ll tell you what your project will cost and how long it will take to complete.

Q: Do you also handle bed bug infestations?

A: Yes. We use a process called ThermaPureHeat to kill bed bugs. Most companies just use chemicals, which usually ends up scattering the bugs rather than getting rid of them. We put up barriers and apply the heat process to your home for up to eight hours. Then we come in and use HEPA-filtered vacuums to remove the dead bugs. Bed bugs can hide in walls and electrical sockets, so our process is the only way to truly eradicate an infestation.

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SELECTED PHOTOS FROM P.W. Stephens Environmental, Inc.

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P.W. Stephens Environmental, Inc. WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
www.pwsei.com
Diamond Certified RATINGS ON P.W. Stephens Environmental, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 299 VERIFIED CUSTOMERS i
P.W. Stephens Environmental, Inc. : Average 8.7 out of 10 based on 299 unique customer surveys of customer satisfaction.

Angela B.

VERIFIED P.W. Stephens Environmental, Inc. CUSTOMER

1 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good, comprehensive job. They fixed our pretty big problem.

It's hard to pick a single thing, but they fixed everything, and I enjoyed their services.

Ann J.

VERIFIED P.W. Stephens Environmental, Inc. CUSTOMER

2 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was pleased with them.

I liked everything about them. They were prompt, on time, efficient, and easy to talk to.

David S.

VERIFIED P.W. Stephens Environmental, Inc. CUSTOMER

3 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did the job exactly the way they said they were going to do it. In the very beginning, I didn't know what I was getting myself into, but it ended up being a lot easier than I thought it would be.

Asbestos is a nasty substance, and they definitely got rid of it.

Erica B.

VERIFIED P.W. Stephens Environmental, Inc. CUSTOMER

4 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job.

I think their ability to accommodate my schedule

Michelle B.

VERIFIED P.W. Stephens Environmental, Inc. CUSTOMER

5 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional, and they did a great job.

I would have to say their communication.

David C.

VERIFIED P.W. Stephens Environmental, Inc. CUSTOMER

6 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are pretty efficient, they always call you back, and they provide good service. I get good value for my money.

They always do good work.

Greg C.

VERIFIED P.W. Stephens Environmental, Inc. CUSTOMER

7 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very well organized, and they did a good job.

They were timely, they were responsive, and they called me back.

James G.

VERIFIED P.W. Stephens Environmental, Inc. CUSTOMER

8 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good people, and Ralph is a good guy. He is easy to work with.

I have a good working relationship with Ralph.

Brad G.

VERIFIED P.W. Stephens Environmental, Inc. CUSTOMER

9 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great service

Availability

Larry G.

VERIFIED P.W. Stephens Environmental, Inc. CUSTOMER

10 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell people how good Andrew was. We were going to meet at 10:00 AM. I was ready to meet him at 7:00 AM when he called me, and he was ready then also. He was very enthusiastic. He took care of everything. I just wondered if they did a second test, but that was all. I worked very closely with Andrew. He did the job in a week. He told me what he was going to do and what he wanted me to do to get ready for him to do the job. I knew he would do the job and get it done. I had 100% confidence in him. But, Billy, his senior, left me hanging and told me that he didn't know what to do.

They have Andrew working for them. If it had not been for Andrew, I would have given them a "-10", because of Billy.

Larry L.

VERIFIED P.W. Stephens Environmental, Inc. CUSTOMER

11 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would just recommend that they use them, as you don't have to stress or worry about the job.

Just their prompt service

Shelly N.

VERIFIED P.W. Stephens Environmental, Inc. CUSTOMER

12 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very reliable, they showed up, and they did the work. I didn't have any problems with them.

I just had an easy time working with them, and there were no problems.

Bob S.

VERIFIED P.W. Stephens Environmental, Inc. CUSTOMER

13 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was simple, and they took care of everything. They did what they were supposed to do.

They came out on time, and they left on time. I got the information that they did the job properly. They cleaned up well.

Mary S.

VERIFIED P.W. Stephens Environmental, Inc. CUSTOMER

14 of 299

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are punctual and fair in price. I can't think of anything else right now.

Communication, they communicate excellently.

Patty G.

VERIFIED P.W. Stephens Environmental, Inc. CUSTOMER

15 of 299

Quality 9
9 10
Loyalty Yes
CRITIQUE

That we were happy

The work they did

Rosa H.

VERIFIED P.W. Stephens Environmental, Inc. CUSTOMER

16 of 299

Quality 9
9 10
Loyalty Yes
CRITIQUE

We would refer them.

They are responsible.

Juan M.

VERIFIED P.W. Stephens Environmental, Inc. CUSTOMER

17 of 299

Quality 9
9 10
Loyalty Yes
CRITIQUE

Some of the estimators who work there are very hands-on and quick to get back to you.

Whenever I have called them in the past, they always answered their phones.

Jayce B.

VERIFIED P.W. Stephens Environmental, Inc. CUSTOMER

18 of 299

Quality 8
8 10
Loyalty Yes
CRITIQUE

We recommend them as a contractor.

They do pasteurization.

Norm C.

VERIFIED P.W. Stephens Environmental, Inc. CUSTOMER

19 of 299

Quality 8
8 10
Loyalty Yes
CRITIQUE

They were very efficient, and they did a good job.

The crew came out and did their work.

Coleen F.

VERIFIED P.W. Stephens Environmental, Inc. CUSTOMER

20 of 299

Quality 8
8 10
Loyalty Yes
CRITIQUE

They seemed to know what they were doing, and I had used them before. I trust them.They were knowledgeable.

Their reputation in the business

Read All 299 Survey Responses at Ratings View