Diamond Certified Company Report

Home Living Window Fashions

Diamond Certified Company Report

Home Living Window Fashions

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 37 VERIFIED CUSTOMERS i

Carter J.

VERIFIED Home Living Window Fashions CUSTOMER

1 of 37

Quality 10
10 10
Loyalty Yes
CRITIQUE

Shem is in the business of shades and blinds, and I would not look beyond his service. I have already referred someone to him for an awning in Half Moon Bay.

Knowledge of the product, they clearly understand what we need and provide it. They don't try to up-sell.

Katherine M.

VERIFIED Home Living Window Fashions CUSTOMER

2 of 37

Quality 9
9 10
Loyalty Yes
CRITIQUE

I would recommend them.

Professional and helpful

Liam G.

VERIFIED Home Living Window Fashions CUSTOMER

3 of 37

Quality 9
9 10
Loyalty Yes
CRITIQUE

I would recommend them.

They did a great job and answered all of our questions in detail.

Read All 37 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Home Living Window Fashions installs and replaces a wide variety of window covering products for residential and commercial clients throughout the Greater Bay Area. The company works with everything from shutters and blinds to drapery and retractable motorized awnings, and it carries high-quality products made by industry-leading manufacturers like Somfy and Mirage Screen Systems.

President Shem Isaac credits much of Home Living Window Fashions’ success to its company-wide dedication to quality. “We only carry products that we believe in, so if we make a claim that a certain window covering is of exceptional quality, we’re able to demonstrate why,” he explains. “Working with these types of products costs us a bit more, but it’s worth it because it leads to superior, long-lasting results.”

Home Living Window Fashions prioritizes communication during every step of its clients’ projects, which Mr. Isaac says is important for ensuring they have positive experiences. “We regularly update our customers about the status of their orders and keep them informed about when to expect delivery and installation. By the time we’re finished, they understand how to get the most out of their new window coverings.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Home Living Window Fashions

COMPANY CONTACT
Service AREA

Greater Bay Area

SERVICES PERFORMED

Shutters, Drapery, Motorized Blinds & Shades

Motorized Retractable Awnings & Outdoor Screens

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Home Living Window Fashions

Company Profile

Home Living Window Fashions installs and replaces a wide variety of window covering products for residential and commercial clients throughout the Greater Bay Area. The company works with everything from shutters and blinds to drapery and retractable motorized awnings, and it carries high-quality products made by industry-leading manufacturers like Somfy and Mirage Screen Systems.

President Shem Isaac credits much of Home Living Window Fashions’ success to its company-wide dedication to quality. “We only carry products that we believe in, so if we make a claim that a certain window covering is of exceptional quality, we’re able to demonstrate why,” he explains. “Working with these types of products costs us a bit more, but it’s worth it because it leads to superior, long-lasting results.”

Home Living Window Fashions prioritizes communication during every step of its clients’ projects, which Mr. Isaac says is important for ensuring they have positive experiences. “We regularly update our customers about the status of their orders and keep them informed about when to expect delivery and installation. By the time we’re finished, they understand how to get the most out of their new window coverings.”

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Company Philosophy

“We believe every client’s home should be one of their favorite places, so our goal is to create the perfect look at a price they can afford. From the moment they make that initial phone call until their project is complete, we utilize our expertise and attention to detail to provide an experience that exceeds all of their expectations.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for window covering companies that have earned the prestigious Diamond Certified award. For Home Living Window Fashions, the key to keeping clients happy is simple: offer high levels of quality throughout every job, from the initial estimate to the finishing touches and beyond. “When Melody [Isaac, co-owner] and I started this company, we knew we weren’t going to sacrifice anything when it came to quality,” says President Shem Isaac. “We only carry products that we believe in and our installers are highly trained experts, so we’re able to ensure our clients get superior, long-lasting results.”

Home Living Window Fashions has been installing and replacing window covering products for residential and commercial clients throughout the Greater Bay Area since 2019. The company has the training and experience to work with everything from blinds and shutters to drapery and retractable motorized awnings, and it carries numerous products made by industry leaders like Somfy and Mirage Screen Systems.

Unlike less experienced window covering companies that prefer to give price estimates over the phone, Home Living Window Fashions employs a personalized process that brings its product options right into its customers’ homes. “We send a trained decorator to every house to measure the windows, provide an estimate and place an order that’s built around the client’s needs,” explains Mr. Isaac. “This allows our customers to ask questions and get the information they need to make smart decisions for their homes.”

Ultimately, Mr. Isaac sees Home Living Window Fashions’ company-wide dedication to quality control as its most important attribute. “After we finish an installation, we do thorough quality control checks to make sure everything has been completed to the highest standards,” he says. “We earn our customers’ initial business with our great products and competitive prices, but we earn their referrals and repeat business with our superior installation methods and ongoing customer service.”

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Industry Info

Find a window covering dealer that prioritizes your interests over brand loyalty.

Most window covering companies partner with a manufacturer like Hunter Douglas or Graber and carry that entire line, but going with that option isn’t the best idea for homeowners because no company does everything the best,” cautions Shem Isaac, president of Home Living Window Fashions in Benicia. “For example, one manufacturer might have a lot of great products, but their shutters may be low-quality, so just making a choice based on brand wouldn’t be smart in that situation.”

Mr. Isaac says the best window covering providers stock the best available products on the market regardless of the manufacturer, which ensures their customers get the right products and materials for their needs. “Ultimately, this is a better option that trying to find a suitable product from a brand that may not meet your needs.”

Brands change, but your needs should always come first.
It’s true that brands change over time. What once was the standard-bearer in terms of quality may not remain at the top of the industry forever. “For example, there’s a well-known brand that we refuse to carry because they’re still living off of the reputation that their independent fabricators created back in the ’90s,” says Mr. Isaac. “As manufacturers are bought out, change practices and vary their customer service approaches, sellers must remain vigilant and work for the good of their customers, not remain loyal to companies that don’t provide quality products or back them up with strong warranties.”

When you’re choosing a provider for new window coverings, look for a company that works to give you the best products for your needs and budget rather than trying to sell you products based on brand loyalty. You’ll end up with a better product, better customer service, and a finished room that truly reflects you and your interests.

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Frequently Asked Questions

Q: Will you give me an estimate over the phone?

A: We can give you a ballpark price impression over the phone, but we have an in-person process that will provide you with an exact quote and a chance to see samples of the products you’re interested in.

Q: What does your estimate process look like?

A: We’ll send a trained decorator to your home who could be charging $125 per hour, and we provide that consultation at no cost to you. They’ll measure your windows, show you products, give you an estimate and take your order in a personalized process that’s built around your needs.

Q: Can you do virtual consultations?

A: Yes.

Q: Can I send my own measurements?

A: We’d be happy to look at your measurements, but we’ll need to take our own measurements before we place the order.

Q: How long will it take to get my new window treatments?

A: There’s a direct correlation between quality and time. Generally speaking, quality products take longer to arrive. We’ve spent years looking for an exception to that rule, but we’ve decided that we’d rather focus on quality than have ongoing issues with lower-quality products that arrive right away.

Q: Where are your products made?

A: Most of our products are made in the United States, and we can give you a specific answer based on the product you’re considering. For example, Color Lux is in New York; O’Hair Shutters is in Lubbock, Texas; Universal Screens is in Plano, Texas; and our awnings are made in Los Angeles. We do have some import products, but that’s usually because we can’t find something better that’s made in the U.S.

Q: What are some current trends in the window fashions industry?

A: People are moving away from lift cords. It’s mostly about safety (especially child and pet safety), but it’s also about appearance. Cords are messy and ugly—they dangle and draw the eye. Instead, people are looking into manual cordless options or motorized options that don’t have exposed cords.

Q: Do you offer window treatments that integrate with smart home technology?

A: Yes. We can pair your window fashions or shadings with home integration products like Alexa and SmartThings.

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SELECTED PHOTOS FROM Home Living Window Fashions

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Home Living Window Fashions WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Home Living Window Fashions
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 37 VERIFIED CUSTOMERS i

Carter J.

VERIFIED Home Living Window Fashions CUSTOMER

1 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

Shem is in the business of shades and blinds, and I would not look beyond his service. I have already referred someone to him for an awning in Half Moon Bay.

Knowledge of the product, they clearly understand what we need and provide it. They don't try to up-sell.

Autumn Y.

VERIFIED Home Living Window Fashions CUSTOMER

2 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

They are very professional and their product is better than other providers.

The quality of their products

John E.

VERIFIED Home Living Window Fashions CUSTOMER

3 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

Very personable, professional and provides great ideas and insight

Their recommendations and ideas more than anything else

Emily K.

VERIFIED Home Living Window Fashions CUSTOMER

4 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

I would if say if you really want high quality custom window coverings, absolutely contact them. Melody is stellar is helping with the design, the right placement of curtains, picking colors to go with your interior and is super helpful rather than saying here is my catalog.

The design stood out for sure.

Rick M.

VERIFIED Home Living Window Fashions CUSTOMER

5 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

If shutters are what you need, then give them a call.

Overall, he was pleasant, nice and really gave me confidence in him.

Jasmine H.

VERIFIED Home Living Window Fashions CUSTOMER

6 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

Well, they have good products and they know what they are doing, lots of good advice.

They are professional.

David B.

VERIFIED Home Living Window Fashions CUSTOMER

7 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

Highly recommend, they did a great job.

They have a quick installation team and they have a really knowledgeable person who comes out and helps with design and whatnot.

Ava G.

VERIFIED Home Living Window Fashions CUSTOMER

8 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

I like the quality of the products and the person that did the installation was knowledgeable, efficient and friendly.

All three, knowledge is important, having a friendly attitude is important and being efficient is very important, they also have good follow through. After I paid, he communicated well and kept in contact with text and phone calls, and when the product came in, they contacted me right away. I felt well taken care of as a customer.

Marsha W.

VERIFIED Home Living Window Fashions CUSTOMER

9 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

They were very personable and the opposite of dealing with a big box store.

They were personable and professional.

Monique V.

VERIFIED Home Living Window Fashions CUSTOMER

10 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

They were professional and on it. They know their products. The owners go and train with the manufactures, so they can speak to the quality and if any problems come up, they take care of it.

They are an absolute pleasure to work with.

Sandra M.

VERIFIED Home Living Window Fashions CUSTOMER

11 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

One of the shutters came damaged, but due to Covid, we can't get it until next month, so I'm not happy with the time, but this is nothing compared to what is going on it the world. I am happy with the people, their presentation, and the quality of merchandise.

The presentation and the installation, they are both very nice people, but the presentation was exceptional.

Denise G.

VERIFIED Home Living Window Fashions CUSTOMER

12 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

The quality of product

Russell M.

VERIFIED Home Living Window Fashions CUSTOMER

13 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

Shem and Melody are very responsive. The product is amazing and we are very happy with shutters they recommended.

The quality of the service we got from them

Ron R.

VERIFIED Home Living Window Fashions CUSTOMER

14 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

The quality of materials and quality of service, very friendly and family owned, it was a good experience.

Evelyn M.

VERIFIED Home Living Window Fashions CUSTOMER

15 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

They are very easy to work with. It's an easy conversation where you feel like you actually know them and have known them forever. They are in it for more than just to make money.

Easy to work with and they actually care. They put their heart into it and have good follow up.

Sharon D.

VERIFIED Home Living Window Fashions CUSTOMER

16 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

They were quick and easy, very professional, and the blinds came out beautifully. They worked with me on pricing and finding the right product for me.

Very flexible and able to accommodate what I needed

Michael C.

VERIFIED Home Living Window Fashions CUSTOMER

17 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

They take great care in helping you choose a good match with your decor and the style of your house. They are thoughtful about looking at your house and what will blend together. They take into account your existing decor so it's aesthetically pleasing. They listen to you but are not afraid to give you good advice.

They take great care in helping you choose a good match with your decor and the style of your house. They are thoughtful about looking at your house and what will blend together. They take into account your existing decor so it's aesthetically pleasing. They listen to you but are not afraid to give you good advice.

Karina S.

VERIFIED Home Living Window Fashions CUSTOMER

18 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

The quality of the product is the top of the line, therefore, the pricing is a little higher, but it is worth it for good quality. You get what you pay for.

I know when all is said and done that I have excellent quality window treatments that will last for years to come. Should it malfunction or I have questions, they are reachable, within reason, and more than willing to come back and take a look at it.

Christophe B.

VERIFIED Home Living Window Fashions CUSTOMER

19 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

I love the product, assessment of cost, and they did a good job with the installation.

Mike M.

VERIFIED Home Living Window Fashions CUSTOMER

20 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

I thought the work was good. They addressed any concerns that we had. The materials took some time, but I think that is from the manufacturer, overall, you get what you pay for.

When we were trying to figure out what we wanted, they came up with lots of different options for us to consider for our circumstances.

Read All 37 Survey Responses at Ratings View

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