Question 1

Will you give me an estimate over the phone?

Accepted Answer

We can give you a ballpark price impression over the phone, but we have an in-person process that will provide you with an exact quote and a chance to see samples of the products you’re interested in.

Question 2

What does your estimate process look like?

Accepted Answer

We’ll send a trained decorator to your home who could be charging $125 per hour, and we provide that consultation at no cost to you. They’ll measure your windows, show you products, give you an estimate and take your order in a personalized process that’s built around your needs.

Question 3

Can you do virtual consultations?

Accepted Answer

Yes.

Question 4

Can I send my own measurements?

Accepted Answer

We’d be happy to look at your measurements, but we’ll need to take our own measurements before we place the order.

Question 5

How long will it take to get my new window treatments?

Accepted Answer

There’s a direct correlation between quality and time. Generally speaking, quality products take longer to arrive. We’ve spent years looking for an exception to that rule, but we’ve decided that we’d rather focus on quality than have ongoing issues with lower-quality products that arrive right away.

Question 6

Where are your products made?

Accepted Answer

Most of our products are made in the United States, and we can give you a specific answer based on the product you’re considering. For example, Color Lux is in New York; O’Hair Shutters is in Lubbock, Texas; Universal Screens is in Plano, Texas; and our awnings are made in Los Angeles. We do have some import products, but that’s usually because we can’t find something better that’s made in the U.S.

Question 7

What are some current trends in the window fashions industry?

Accepted Answer

People are moving away from lift cords. It’s mostly about safety (especially child and pet safety), but it’s also about appearance. Cords are messy and ugly—they dangle and draw the eye. Instead, people are looking into manual cordless options or motorized options that don’t have exposed cords.

Question 8

Do you offer window treatments that integrate with smart home technology?

Accepted Answer

Yes. We can pair your window fashions or shadings with home integration products like Alexa and SmartThings.

Home Living Window Fashions

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