Diamond Certified Company Report

All Autos, Inc.

Diamond Certified Company Report

All Autos, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 405 VERIFIED CUSTOMERS i

Holly G.

VERIFIED All Autos, Inc. CUSTOMER

1 of 405

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very trustworthy and honest. They tell you what is actually happening and what it's going to cost to fix your car.

I like the waiting room. I like Yann. I like the fact that there are dogs there. It's a nice place to wait while your car is being worked on. My husband, who knows more about cars than I do, is very happy with the work they've done for us.

Cheryl M.

VERIFIED All Autos, Inc. CUSTOMER

2 of 405

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've been using them for 25 years. I am very satisfied.

They know what they're doing. I have never had any concern about their expertise. They have a very personalized service, which is hard to find. They are very conscientious, considerate, accommodating, and reliable.

Dana E.

VERIFIED All Autos, Inc. CUSTOMER

3 of 405

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very honest. Yann is excellent in everything that he does.

I know that they will fix my issues the first time around. I completely trust their work and know that I'm getting the best possible work performed on my car.

Read All 405 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Yann d’Argencé, Owner

All Autos, Inc. is a full-service auto repair and maintenance shop in Fairfax and Ross. The company provides tune-ups and  alignments for all makes and models, and it uses the latest equipment and technology to work on brakes, electrical systems, transmissions, starters, tire alignments, charging systems, engines, and suspensions. It’s also a California-licensed Smog Check station, and it provides free safety inspections with each oil change.

Owner Yann d’Argencé has been fixing cars since 1983. He founded All Autos with the goal of providing honest, straightforward repair work. “Honesty has been our way of doing business from the beginning,” he confirms. Mr. d’Argencé and his team have seen their approach translate to a wide clientele base, including the Fairfax and Ross police fleets and customers from as far away as Oakland.

Mr. d’Argencé says he loves to give his customers options. “If we discover that a car needs $1,000 worth of work and the owner doesn’t have the money to handle everything at once, I’ll itemize each job in order of priority so they leave with a car that’s safe to drive.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON All Autos, Inc.

Locations

Marin County
Mill Valley
San Rafael
Novato
San Anselmo
Corte Madera
Belvedere
Tiburon
Larkspur
Fairfax

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SERVICES PERFORMED

Brakes
Electrical
Maintenance
Starters
Transmission
Tires
Charging Systems
Engine Repair
Smog Checks
Suspension
Tune-ups
Alignment

BRANDS Supported
  • Bosch Invented for Life

  • Motorcraft

  • Bosch

  • Behr

  • AC Delco

DIAMOND CERTIFIED RESEARCHED ARTICLES ON All Autos, Inc.

Company Profile

All Autos, Inc. is a full-service auto repair and maintenance shop in Fairfax and Ross. The company provides tune-ups and  alignments for all makes and models, and it uses the latest equipment and technology to work on brakes, electrical systems, transmissions, starters, tire alignments, charging systems, engines, and suspensions. It’s also a California-licensed Smog Check station, and it provides free safety inspections with each oil change.

Owner Yann d’Argencé has been fixing cars since 1983. He founded All Autos with the goal of providing honest, straightforward repair work. “Honesty has been our way of doing business from the beginning,” he confirms. Mr. d’Argencé and his team have seen their approach translate to a wide clientele base, including the Fairfax and Ross police fleets and customers from as far away as Oakland.

Mr. d’Argencé says he loves to give his customers options. “If we discover that a car needs $1,000 worth of work and the owner doesn’t have the money to handle everything at once, I’ll itemize each job in order of priority so they leave with a car that’s safe to drive.”

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Company Philosophy

"Providing honest work is our number one priority. We tell our customers exactly what's wrong with their cars and what's required to remedy the problems–nothing more, nothing less. We're absolutely dedicated to fixing vehicles correctly and safely the first time."

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Comparative Summary

For San Anselmo’s All Autos, Inc., honesty comes first. “It’s been our motto and way of doing business from the beginning, and we stand behind our work,” says owner Yann d’Argencé. The company prides itself on being straightforward and truthful with its customers. For example, says Mr. d’Argencé, if a client brings their car in for a second opinion, All Autos’ technicians test-drive it, put it up on a rack and carefully diagnose it to eliminate the cost of an unnecessary repair.

Mr. d’Argencé says All Autos’ professionals truly care about their customers. “We work with them to get their cars fixed and solve their problems,” he says. This approach includes never compromising safety for any reason.

All Autos’ technicians are known for taking pride in their work. A shop full of high-tech equipment enables them to perform complex diagnostics and repair all makes and models. “We’re absolutely dedicated to fixing our customers’ vehicles,” says Mr. d’Argencé. “They can expect the job to be done honestly and correctly the first time.”

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Industry Info

Keeping your car well maintained is the best way to extend its life. Here are some of the key components to your car’s engine along with tips for maintenance:

Your car’s oil and lubrication system: The motor oil is key to keeping your engine running smoothly. Checking and changing it on a regular basis is important to getting the most miles out of it. The oil lubricates the engine’s internal moving parts, keeping them from wearing too quickly. It also keeps the engine clean by preventing dirt buildup, and also helps keep it from overheating. Changing your car’s oil every 3000 to 5000 miles is good preventive maintenance.

Other types of common maintenance involve making sure that you keep brake fluid, transmission fluid and radiator fluid levels at reasonably high levels so that these areas of your car function properly. Also, regularly changing out air filters will help protect your car’s engine from dirt and contaminants as well. To maintain strong compression in your vehicle and to sustain high levels of performance, occasionally changing out sparkplugs or taking your vehicle in for its scheduled tune-up will help prevent potential engine problems.

Your car’s brakes system
There are several different types of brake repair and many components to a car’s brake system, from the master cylinder to the brake pads and many in between. Here are some of the brake components often needing repair or replacement:

Master Cylinder: Where the brake fluid is stored for all of the four-wheel calipers or cylinders. If this component is leaking, it requires an immediate repair because you will lose (and not regain) brake pressure.

Wheel Cylinders: These are housed in the wheel assembly of each wheel and store brake fluid used for hydraulic pressure.

Brake Lining: This is a basic maintenance job that usually just involves replacing the brake shoes of a car’s rear brakes. It could require new drums if there is metal on metal contact.

Brake Pads or Calipers: For front brakes, brake pads and calipers put pressure on the rotors to stop the car. Brake pads are a routine replacement item, while calipers should last much longer. The pistons inside the calipers might need cleaning in some cases.

As you can see, there are many areas in which brakes need repair. If you keep on top of the basic repairs by listening for screeching or grinding, you shouldn’t have to make major repairs very often. For older or neglected vehicles, however, a more expensive fix might be in order.

Your car’s cooling system
Your vehicle’s cooling system is crucial to a longer-lasting and better-performing engine. An improperly maintained cooling system can result in the overheating of the engine, which in turn can cause major component failures. The cooling system is a pressurized circulation system that consists of five major pieces. Keeping them well maintained will help extend the life of your engine and car:

The water pump: A mechanical pump that circulates the engine coolant/anti-freeze through the radiator and back to the engine.

The thermostat: A temperature-sensitive device in the cooling system that opens and closes according to engine temperature to regulate the flow of coolant/anti-freeze through the radiator and back to the engine. This allows for the engine to be run at specific temperatures to optimize the performance and emissions levels of the vehicle.

The radiator: A “finned” box mounted at the front of the vehicle that the coolant is forced through so air can pass across it and cool the anti-freeze/coolant.

The cooling fan: Located directly behind the radiator, whether the vehicle is front or rear wheel drive. Its job is to pull air through the radiator at lower vehicle speeds to keep it from overheating. Cooling fans can either be mechanical (belt driven on the engine) or electric (mounted on the radiator, temperature controlled).

Drive belts/hoses: All of the antifreeze/coolant in your vehicle is pumped through several hoses. Maintaining them is crucial to preventing serious engine damage from overheating. Visually inspect the hoses for leakage, cracks or abrasions and the general integrity of the hose. Replace any that are questionable. The drive belt/belts should be inspected regularly as well.

Always follow the manufacturers recommendations on how often and which particular anti-freeze/coolant to use. For more extreme conditions it’s a good idea to check and service this system more frequently.

Your car’s emission system
Several emission control systems in your engine help reduce the amount of poisonous gases that otherwise would be released into the atmosphere, so it’s important to keep emission control systems in your vehicle working properly. Following is an overview of your car’s emission control system and how you can keep it working properly:

The air filter and air cleaner system: This special paper element helps filter dirt, dust and other foreign particles from the air stream going into the engine. Replace the filter if clogged or after one year of use. Also, clean the air filter housing of dust and debris using a clean shop rag.

The Positive Crankcase Ventilation (PCV) system: This system redirects blowby gases in the crankcase into the intake manifold to reduce air pollution and sludge buildup in the engine. Check the PCV valve and look for clogged, broken or missing hoses.

The Evaporative Emissions Control (EVAP) system: The EVAP prevents toxic fuel system vapor from going into the atmosphere. For the most part, this system requires very little maintenance, but you should inspect hoses, fittings and canister for possible damage. On some vehicle models, the canister is equipped with a filter that can be replaced if black or clogged.

The Exhaust Gas Recirculation (EGR) system: This system reduces NOx emissions produced during the combustion process when very high temperatures exist. The EGR allows exhaust gases to enter the intake system to reduce combustion temperature. Look for vacuum hoses damage, valve operation, restricted pipe and passages.

The Air Injection System (if your particular vehicle model is equipped with it): This system injects fresh air into the exhaust ports or catalytic converter to help consume unburned, or partially burned fuel, reducing HC and CO. Inspect for damaged hoses, lines, check valves and belt tension. Some air injection systems use a pump inlet filter that can be replaced if necessary.

The catalytic converter and connecting pipes: The converter does not require maintenance, but exhaust pipes and connectors leading to the converter should be checked for leaks. If the catalytic converter in your vehicle has been in operation for 5 or more years, have it inspected to make sure it’s still in good shape and not blocked. A clogged converter reduces engine power and causes overheating.

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Frequently Asked Questions

Q: Do you do body work?

A: No, that’s the only thing we don’t do.

Q: Why do car parts break?

A: Just like everything else, it’s inevitable for parts to wear out. But with proper maintenance, we can help you keep your car in top running order for as long as possible.

Q: My “check engine” light keeps coming on. Does that mean there’s something wrong with the engine?

A: No. Often, it has nothing to do with servicing the engine or checking fluids. The light comes on when the engine’s computer detects an incorrect input from one of its sensors or an output from one of its switches and stores a fault code. To perform the necessary diagnostics, we plug into the Assembly Line Diagnostic Link, pull the code with our scan tool, go to the diagnostic chart, and pick the proper troubleshooting procedure that’s associated with the code. It’s usually an emission, ignition or air/fuel related problem.

Q: Do you guarantee your work?

A: Absolutely. We stand behind our work 100 percent and offer an unconditional guarantee for 12,000 miles or one year, whichever comes first. It’s our commitment to make sure your car is fixed correctly.

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SELECTED PHOTOS FROM All Autos, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Yann d'Argence

Expert CONTRIBUTOR PROFILE
  • Yann d’Argence is a 30-year veteran of the auto repair industry and owner of All Autos, Inc., a Diamond Certified company since 2003. He can be reached at (415) 493-8926 or by email.

Yann d’Argence: An Inquisitive Inspiration

By James Florence, Diamond Certified Resource Reporter

SAN ANSELMO — When asked what led him to a career in auto repair, Yann d’Argence says it all stemmed from a youthful curiosity…one that got him in trouble on occasion. “As a kid, I had an obsession with taking things apart and seeing how they worked,” he remembers. “As I got older, this became concentrated on the family car. One time, while I was messing with the engine, I accidentally dropped a washer down the carburetor and damaged the valve. My mom said, ‘You broke it, you fix it,’ so I ended up doing a valve job. At 15, I had no idea what I was doing—all I had was a manual. I was basically flying by the seat of my pants, but I got it done!”

Not long after, Yann got his first job working at an auto shop in his hometown of Mill Valley. Following high school, he earned his AA in Automotive Technology from College of Marin and landed a job at a large auto repair facility. Over the next 13 years, Yann would increase his skills not only on the service floor, but also at the front desk and in the office. “Working on cars came naturally to me, but the nuances of running a business did not,” he explains. “Working for that big shop gave me valuable experience with managing a business and working with customers, which came in handy when I opened my own facility years later.”

Today, 20 years after founding All Autos, Inc., Yann says his favorite part of his job is helping customers get back on the road. “It feels good to take care of a customer’s needs, especially when they’re under a lot of pressure. I have a really loyal customer base, so it’s very rewarding to be there for them when they need me.”

A lifetime resident of Marin County, Yann spends the bulk of his free time outdoors. “I’m an avid mountain biker, and I also enjoy water skiing, snow skiing and range shooting.” Additionally, Yann likes hanging out with his son, Max, who works as a technician at All Autos, and his daughter, Alexa, who works as an interior designer.

In regard to his professional career, Yann espouses the importance of providing solutions for his customers’ problems. “In addition to resolving issues in a timely and cost-effective manner, we aim to fix them correctly the first time,” he affirms. “If it’s not done right the first time, we bend over backward to get it right the second time. At the end of the day, it’s all about getting our customers back on the road and making them happy with our service.”

When asked the first thing he’d do if he were to retire tomorrow, Yann says he’d hit the road. “I’ve traveled in Europe a lot, but I haven’t seen that much of the United States. I’d love to rent an RV and drive across the country. I’d see it all: The Grand Canyon, the Great Lakes, the Teton Range—you name it.”

Ask Me Anything!

Q: What was your first car?
A: A Fiat 128 sedan—the one I had to fix when I was 15.

Q: What’s your dream car?
A: One of the new Teslas. They’re fast, they look great and they’re basically maintenance-free.

Q: What’s your favorite dessert?
A: Crème brûlée.

Q: What were you most known for in high school?
A: Standing up for the underdog. I was pretty much full-grown by the time I was 15, so I would protect the geeks from the bullies in exchange for help with my homework. It got me through high school!

Q: What’s your favorite style of music?
A: ’60s and ’70s rock.

Q: If you could time travel, would you go to the past or the future?
A: The past. I’d love to go back to the turn of the 20th century, when cars were first being built.

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Expert articles
  • Demystifying the “Check Engine” Light

    The “check engine” light may be the most commonly known dashboard warning light, but it’s also the most misunderstood, and for good reason: Not only can any number of issues cause it to come on, it can also signify anything from a minor issue to a major emergency.

    The most important thing to know about your “check engine” light is how to tell the difference between a minor concern and a major one. Fortunately, this is easy to do. If the light stays on steady, the issue isn’t an emergency; you can continue to drive your vehicle until you get a chance to bring it to a repair shop. If, on the other hand, the light is blinking, this indicates an immediate concern, whether a threat to safety or imminent engine damage. In this case, you need to pull over right away, turn off your vehicle and call for a tow to an auto repair facility.

    Another aspect of the “check engine” light that confuses vehicle owners is the fact that a multitude of factors can cause it to come on—in some cases, several at once. That’s why it’s important to work with a professional auto technician who has the tools and problem-solving skills to get to the bottom of things. When multiple codes have been triggered, the instigating issue can be masked by others, which is why technicians often have to rely on instinct to uncover it. However, even after your technician returns your car, there’s always a chance the light may come on again. This is a common byproduct of the computer age of automotive, so don’t be discouraged or upset—just work with your technician to solve the issue as efficiently as possible.

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Expert video tip
  • Video: Understanding “Check Engine” Lights

    Complete Video Transcription:

    SAN ANSELMO — Host, Sarah Rutan: If you’re unsure what the “check engine” light on your car’s dashboard means, you should take some time to get acquainted with this critical feature. Today we’re in San Anselmo with Diamond Certified Expert Contributor Yann d’Argence of All Autos to learn more.

    Diamond Certified Expert Contributor, Yann d’Argence: The most misconstrued icon on the instrument panel is what is commonly known as the “check engine” light. Overall, this is an indicator of a computer malfunction, and it can be either emission-related, in which case there will be no symptoms, or it could be ignition- or fuel-related, in which case there are symptoms, where you will feel a drivability problem with the vehicle: loss of power, intermittent stalling, rough idle, hard starting – that sort of thing.

    But if the light comes on and stays on steady, and there are no symptoms, there is no cause for alarm. Your owner’s manual will tell you to take it to your nearest dealership, but that is not absolutely necessary, because most reputable auto shops would have some sort of device like this, called a scan-tool. There are different high-end ones available; this one happens to be sort of a higher-end one, and it will tell you what the code malfunction was stored. In this case, we have a mass airflow sensor problem with the vehicle, which would definitely cause symptoms. So in the case of no symptoms, then the vehicle can still be driven safely, until you can bring the vehicle to a local auto shop such as ours.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Diamond Certified RATINGS ON All Autos, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 405 VERIFIED CUSTOMERS i
All Autos, Inc. : Average 9.5 out of 10 based on 405 unique customer surveys of customer satisfaction.

Holly G.

VERIFIED All Autos, Inc. CUSTOMER

1 of 405

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very trustworthy and honest. They tell you what is actually happening and what it's going to cost to fix your car.

I like the waiting room. I like Yann. I like the fact that there are dogs there. It's a nice place to wait while your car is being worked on. My husband, who knows more about cars than I do, is very happy with the work they've done for us.

Cheryl M.

VERIFIED All Autos, Inc. CUSTOMER

2 of 405

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've been using them for 25 years. I am very satisfied.

They know what they're doing. I have never had any concern about their expertise. They have a very personalized service, which is hard to find. They are very conscientious, considerate, accommodating, and reliable.

Dana E.

VERIFIED All Autos, Inc. CUSTOMER

3 of 405

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very honest. Yann is excellent in everything that he does.

I know that they will fix my issues the first time around. I completely trust their work and know that I'm getting the best possible work performed on my car.

Amy Y.

VERIFIED All Autos, Inc. CUSTOMER

4 of 405

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're trustworthy and reliable.

They're conveniently located for me, which made it easy for me to drop off my car after hours. The communication was good.

Carole T.

VERIFIED All Autos, Inc. CUSTOMER

5 of 405

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's been great. I would recommend them.

I really like taking my care there. I feel like I get a good deal, and he takes good care of my car.

Stephanie S.

VERIFIED All Autos, Inc. CUSTOMER

6 of 405

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were recommended to me by someone else. Once I was there, Yann was phenomenal. He has good customer care, and the service was amazing. He explained everything. He was beyond helpful. He did an amazing job. He let me know along the way what was going on and what needed to be done before charging me. He was able to accomplish something that no one else was able to accomplish. He got it done for a lot less than others were quoting. I highly recommend All Autos.

They have great customer service, efficiency, and skill.

Joan R.

VERIFIED All Autos, Inc. CUSTOMER

7 of 405

Quality 10
10 10
Loyalty Yes
CRITIQUE

We have been using Yann at All Autos for 20-30 years. We trust him. He is extremely knowledgeable. He is fair, and he's wonderful.

I like the fact that we can trust Yann. We absolutely trust his advice.

Jennie O.

VERIFIED All Autos, Inc. CUSTOMER

8 of 405

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have been very happy with their work, and I feel like they're reasonable and honest.

I like the owner, Yann.

Anne H.

VERIFIED All Autos, Inc. CUSTOMER

9 of 405

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're terrific. They're family oriented and detail oriented. If they think they're not the best person to do something, they'll refer you to someone else.

They are very knowledgeable. They are a family run place. They do what they say they're going to do, and they do it on time. They know what they are doing.

Darla C.

VERIFIED All Autos, Inc. CUSTOMER

10 of 405

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're the best. You should go there.

They're reliable and honest. They give good information.

Patty E.

VERIFIED All Autos, Inc. CUSTOMER

11 of 405

Quality 10
10 10
Loyalty Yes
CRITIQUE

I trust them and their judgment.

I've had good experiences with them.

Erik S.

VERIFIED All Autos, Inc. CUSTOMER

12 of 405

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are easy to work with, and they are willing to listen.

They are easy to work with, and they are willing to listen.

Rory C.

VERIFIED All Autos, Inc. CUSTOMER

13 of 405

Quality 10
10 10
Loyalty Yes
CRITIQUE

I trust them. They're good.

They're honest with what they think needs to be done with the car. They are very thorough. There have been times we thought something was wrong with the car, but when Yann looked at it, he determined it was something small, quick, and easy, so he didn't charge us. The customer service is really good. If we need something done right away, in an emergency, they always seem to fit us in somehow.

Aldo M.

VERIFIED All Autos, Inc. CUSTOMER

14 of 405

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's great. He took care of my car during Christmas time.

He's a nice man. He's great.

Steve T.

VERIFIED All Autos, Inc. CUSTOMER

15 of 405

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was excellent service, very fast and good. They've been in business for a long time, and there must be a reason for that.

It is very convenient, and the wait is not long.

John F.

VERIFIED All Autos, Inc. CUSTOMER

16 of 405

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they're very knowledgeable, experienced, honest, and capable.

They were able to fix something that I could not fix.

Kathleen L.

VERIFIED All Autos, Inc. CUSTOMER

17 of 405

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like him. I use him regularly. I would and have recommended him. He is a nice guy.

They've always been very helpful and timely. They are helpful in emergencies. I like him and have been satisfied with his work.

Robert F.

VERIFIED All Autos, Inc. CUSTOMER

18 of 405

Quality 10
10 10
Loyalty Yes
CRITIQUE

They can fix anything, and they are open about the things they don't work on. If it's above what they can do, they are very honest with you. They are very straightforward.

They handle their work in a timely manner. Everything always goes smoothly. They are very business oriented. The guys love what they do.

Ashley K.

VERIFIED All Autos, Inc. CUSTOMER

19 of 405

Quality 10
10 10
Loyalty Yes
CRITIQUE

I feel like they are honest about the work that they do. They don't try to encourage you to spend money unnecessarily. They have always been honest and conscientious, which I appreciate.

They always seem to get me in rather quickly. I appreciate their flexibility. Usually, if something comes up while I'm waiting, they are fast to order a part. They are pretty on top of it.

Jessica P.

VERIFIED All Autos, Inc. CUSTOMER

20 of 405

Quality 10
10 10
Loyalty Yes
CRITIQUE

All Autos was good for us. They have a great shop with a knowledgeable staff.

That we can trust them not to rip us off

Read All 405 Survey Responses at Ratings View