Diamond Certified Company Report

B & L Glass

Diamond Certified Company Report

B & L Glass

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 375 VERIFIED CUSTOMERS i

Connie

VERIFIED B & L Glass CUSTOMER

1 of 375

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would just say that they are very efficient, very personable, and they give you a lot of information. I would definitely use them again and recommend them.

They were prompt in getting back to me and very personable, which was very important to me.

John M.

VERIFIED B & L Glass CUSTOMER

2 of 375

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them because they do quality work.

They told me what I needed to know, what the cost would be and got right on the job.

Susan V.

VERIFIED B & L Glass CUSTOMER

3 of 375

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the only people that could fix our problem. I highly recommend them.

The personal service, expertise, and fair price, we had a difficult job and were receiving outrageous estimates. They are the only ones that gave us a fair price.

Read All 375 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Jeff Rowland, CEO

B & L Glass provides, installs, and repairs a variety of glass products for residential and commercial clients throughout the North Bay. The company installs everything from tabletops to large commercial storefront windows, and it offers customized glass that’s suitable for skylights, shower doors, decorative mirrored walls, railings and many other applications. For the convenience of its customers, it’s also available to perform 24/7 emergency glass repairs.

The dedicated employees of B & L Glass have a few hundred years of combined experience in the glass service business. B & L Glass’s goal is simple: to provide the highest quality glass products and excellent customer service to match.

B & L Glass also replaces damaged window glass and dual pane windows whose seals have been compromised. The company is an authorized dealer for many leading glass manufacturers, including IWC, Milgard, Mercer, Velux, Fleetwood, Old Castle and Kawneer.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON B & L Glass

Service AREA

The North Bay Area

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SERVICES PERFORMED

Commercial & Residential
Window & Door Glass
Plate Glass
Shower Doors & Mirrors

BRANDS Supported
  • Milgard

  • Oldcastle BuildingEnvelope

  • Fleetwood

  • NanaWall

  • C.R. Laurence Co.

  • Yellow Dog Windows

  • Mercer Windows

  • Kawneer Windows and Doors

  • Cardinal Shower Doors

  • WBS Shower Doors

DIAMOND CERTIFIED RESEARCHED ARTICLES ON B & L Glass

A recent project by B & L Glass

Company Profile

B & L Glass provides, installs, and repairs a variety of glass products for residential and commercial clients throughout the North Bay. The company installs everything from tabletops to large commercial storefront windows, and it offers customized glass that’s suitable for skylights, shower doors, decorative mirrored walls, railings and many other applications. For the convenience of its customers, it’s also available to perform 24/7 emergency glass repairs.

The dedicated employees of B & L Glass have a few hundred years of combined experience in the glass service business. B & L Glass’s goal is simple: to provide the highest quality glass products and excellent customer service to match.

B & L Glass also replaces damaged window glass and dual pane windows whose seals have been compromised. The company is an authorized dealer for many leading glass manufacturers, including IWC, Milgard, Mercer, Velux, Fleetwood, Old Castle and Kawneer.

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Company Philosophy

“We handle our customers the same way we handle our fine glass products—with great care. It’s important for us to provide the most prompt, professional service possible. We do every job correctly the first time, and if something isn’t right, we’ll correct it immediately.”

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SELECTED PHOTOS FROM B & L Glass

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Matthew Iribarne

Expert CONTRIBUTOR PROFILE
  • Matthew Iribarne is head of glazing operations at B & L Glass, a Diamond Certified company. He can be reached at (707) 308-4875 or [email protected]

Matthew Iribarne: In His Element

By James Florence, Diamond Certified Resource Reporter

SANTA ROSA — Not long after ascending to upper management at an established glass company, Matt Iribarne realized he belonged in the field rather than in an office. “My grandfather had a glass business and I got involved at a young age,” he explains. “Right out of high school, I joined a union, went through an apprenticeship program, and worked in the field for 18 years before moving into estimating and project management. Eventually, I became vice president of the company.” However, despite reaching an upper rung on the proverbial ladder of success, Matt couldn’t help but feel he’d lost something along the way. “I missed being in the field, interacting with clients and dealing with projects hands-on. Eventually, I jumped ship and went to work for B & L Glass, where I’m now head of glazing operations. It’s a better fit for me, so I’m glad to be back in my element.”

Today, Matt says his favorite part of his job is the daily challenges. “I enjoy working on different projects and the challenges therein. In this field, no two jobs are the same and the technology is always changing, so it’s hard to get bored.”

A resident of Petaluma, Matt spends his time outside of work on a variety of active pastimes. “I enjoy outdoor activities like surfing, fishing, scuba diving and mountain biking. When I’m at home, I like to read and work on my house—I’m actually in the process of remodeling my kitchen right now.” Matt also enjoys spending time with his four grown children. “My son actually works at B & L Glass as a glazier, my oldest daughter is a teacher and my younger two are still in college.”

In regard to a professional philosophy, Matt espouses the importance of honesty. “My motto is, ‘Do the right thing, even when nobody is looking,’” he explains. “I never want to install an inferior product; rather, I offer our clients the best options available and let them decide. That way, at the end of the project, they feel good knowing they got the best product for their situation and a good value for their investment.”

When asked the first thing he’d do if he were to retire tomorrow, Matt says he’d catch a wave. “First thing I’d do is go surfing. After that, I’d do some traveling. I’ve never been to Europe and I’ve always wanted to see Rome, so I’d probably start there. I’d like to see some more of the United States as well.”

Ask Me Anything!

Q: What’s your favorite book?

A: “East of Eden” by John Steinbeck.

Q: What’s your favorite local restaurant?

A: Volpi’s Ristorante & Bar in Petaluma.

Q: If you could time travel, would you go to the past or the future?

A: I’d probably go to the past, just because I like a slower paced lifestyle.

Q: What’s your favorite thing to eat for dessert?

A: A milkshake.

Q: What’s the best gift you’ve ever received?

A: A custom-made surfboard.

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Expert articles
  • Five Factors for Glass Selection

    SANTA ROSA — When selecting glass products for a home or building, considering these five factors will help you make an informed choice:

    1. Climate control
    Tinted and low-E coated glass products reduce heat transfer from the outside, which helps keep the interior of the home or building cooler.

    2. Fading control
    Laminated glass products reduce fading by minimizing the amount of damaging UV light that can pass through the glass.

    3. Sound control
    In addition to keeping UV rays out, properly layered laminated glass can absorb much of the sound from outside, resulting in a more tranquil indoor environment.

    4. Aesthetics
    Reflective window coatings are a great way to give a unique look to the outside of a building. In addition to their aesthetic qualities, many of these products provide heat transfer reduction.

    5. Safety
    Tempered and safety glass products provide up to four times the strength of regular glass products, which reduces the possibility for accidental breakage and injury.

    Read moreRead less
Expert video tip
  • Video: Five Factors for Glass Selection

    Complete Video Transcription:

    SANTA ROSA — Matt Iribarne: Hi, I’d like to talk to you about glass selection for your product, your buildings. What we typically look for are five factors in your glass: your climate control, your fading factors, your safety controls, sound reduction, and aesthetics.

    So, typically with the climate control, what we start looking at is providing tinted glass products that will help slow down the heat transfer. We can look at a lot of the products now offer Low-E coatings, and that further reduces or slows down the heat transfer through your products.

    The fading factors that we can deal with, we can get laminated products in there, and that will reduce the fading UV, the damaging UV rays that will come through your glass.

    Sound control, what we do on that situation is we can also use a laminated glass and also layering, put an insulated glass factor, but the laminated products will also absorb a lot of the sound.

    The aesthetics, we can look at tinting your glass. There’s reflective coatings that get applied to the outside, gives you a whole different look to your building. Some of these aesthetic tinted products will also offer more heat reduction in your, in your glass products.

    And safety factors, a lot of the laminated products also get incorporated when we need safety glass, and we can also temper the glass products, creates a glass piece that’s about four times stronger than an annealed product.

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B & L Glass WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
http://www.blglass.com
Diamond Certified RATINGS ON B & L Glass
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 375 VERIFIED CUSTOMERS i

Connie

VERIFIED B & L Glass CUSTOMER

1 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

I would just say that they are very efficient, very personable, and they give you a lot of information. I would definitely use them again and recommend them.

They were prompt in getting back to me and very personable, which was very important to me.

John M.

VERIFIED B & L Glass CUSTOMER

2 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

I recommend them because they do quality work.

They told me what I needed to know, what the cost would be and got right on the job.

Susan V.

VERIFIED B & L Glass CUSTOMER

3 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

They are the only people that could fix our problem. I highly recommend them.

The personal service, expertise, and fair price, we had a difficult job and were receiving outrageous estimates. They are the only ones that gave us a fair price.

Susan P.

VERIFIED B & L Glass CUSTOMER

4 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

Excellent customer service and a friendly manner

Stacey at the front desk

Avery C.

VERIFIED B & L Glass CUSTOMER

5 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

They have a long history of satisfied customers in Santa Rosa.

I had a good rapport with the customer service representative and the installers were very careful.

Enrique L.

VERIFIED B & L Glass CUSTOMER

6 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them. They are really nice.

They have beautiful glass to choose from.

Stefan T.

VERIFIED B & L Glass CUSTOMER

7 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them as the place to go for your glass needs.

Everyone that I have talked to including the office really listened to my needs. I have a custom house and they were able to help me.

Loraine V.

VERIFIED B & L Glass CUSTOMER

8 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

They are a good local company.

I have just always gone to them.

Bob P.

VERIFIED B & L Glass CUSTOMER

9 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

I have used them before.

We were under a deadline. They charged more, but they were able to get it done.

Liz F.

VERIFIED B & L Glass CUSTOMER

10 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

They came out when they said they were going to come and they delivered when they said they would.

Quick, clean, and we didn't have any problems.

Meeghan M.

VERIFIED B & L Glass CUSTOMER

11 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

I have used them before and I always refer them.

My contractor referred them about 20 or 22 years ago. They are efficient, they know their work, and they have a lot of knowledge and experience.

Jorene W.

VERIFIED B & L Glass CUSTOMER

12 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

Quality service and the product is good. The installation was good and their prices were fair.

The customer service

Cindy C.

VERIFIED B & L Glass CUSTOMER

13 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

They were friendly and delivered what they promised.

Nothing really stood out to me.

Patrick M.

VERIFIED B & L Glass CUSTOMER

14 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

If I was asked anything about glass and were to go, I would certainly recommend them.

The workmanship, speed, and quality

Janice J.

VERIFIED B & L Glass CUSTOMER

15 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

They were very prompt, efficient, and good.

I really can't remember what stood out. It has been a few months.

Keith K.

VERIFIED B & L Glass CUSTOMER

16 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

Quality customer service and installation

The overall quality

Eric F.

VERIFIED B & L Glass CUSTOMER

17 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

They are the go-to place for all of your glass needs.

Very responsive and helpful

Pauline G.

VERIFIED B & L Glass CUSTOMER

18 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

There was one person in the office that was very helpful and customer oriented, so that drew me to use them. Overall, they were very professional.

The customer service

Shelly W.

VERIFIED B & L Glass CUSTOMER

19 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

Pretty easy to make arrangements with and a good quality product

The quality

Dennis H.

VERIFIED B & L Glass CUSTOMER

20 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

They did the work in a timely manner.

Read All 375 Survey Responses at Ratings View

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