Diamond Certified Company Report

B & L Glass

Diamond Certified Company Report

B & L Glass

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 375 VERIFIED CUSTOMERS i

Connie

VERIFIED B & L Glass CUSTOMER

1 of 375

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would just say that they are very efficient, very personable, and they give you a lot of information. I would definitely use them again and recommend them.

They were prompt in getting back to me and very personable, which was very important to me.

John M.

VERIFIED B & L Glass CUSTOMER

2 of 375

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them because they do quality work.

They told me what I needed to know, what the cost would be and got right on the job.

Susan V.

VERIFIED B & L Glass CUSTOMER

3 of 375

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the only people that could fix our problem. I highly recommend them.

The personal service, expertise, and fair price, we had a difficult job and were receiving outrageous estimates. They are the only ones that gave us a fair price.

Read All 375 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Jeff Rowland, CEO

B & L Glass provides, installs, and repairs a variety of glass products for residential and commercial clients throughout the North Bay. The company installs everything from tabletops to large commercial storefront windows, and it offers customized glass that’s suitable for skylights, shower doors, decorative mirrored walls, railings and many other applications. For the convenience of its customers, it’s also available to perform 24/7 emergency glass repairs.

The dedicated employees of B & L Glass have a few hundred years of combined experience in the glass service business. B & L Glass’s goal is simple: to provide the highest quality glass products and excellent customer service to match.

B & L Glass also replaces damaged window glass and dual pane windows whose seals have been compromised. The company is an authorized dealer for many leading glass manufacturers, including IWC, Milgard, Mercer, Velux, Fleetwood, Old Castle and Kawneer.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON B & L Glass

Service AREA

The North Bay Area

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SERVICES PERFORMED

Commercial & Residential
Window & Door Glass
Plate Glass
Shower Doors & Mirrors

BRANDS Supported
  • Milgard

  • Oldcastle BuildingEnvelope

  • Fleetwood

  • NanaWall

  • C.R. Laurence Co.

  • Yellow Dog Windows

  • Mercer Windows

  • Kawneer Windows and Doors

  • Cardinal Shower Doors

  • WBS Shower Doors

DIAMOND CERTIFIED RESEARCHED ARTICLES ON B & L Glass

A recent project by B & L Glass

Company Profile

B & L Glass provides, installs, and repairs a variety of glass products for residential and commercial clients throughout the North Bay. The company installs everything from tabletops to large commercial storefront windows, and it offers customized glass that’s suitable for skylights, shower doors, decorative mirrored walls, railings and many other applications. For the convenience of its customers, it’s also available to perform 24/7 emergency glass repairs.

The dedicated employees of B & L Glass have a few hundred years of combined experience in the glass service business. B & L Glass’s goal is simple: to provide the highest quality glass products and excellent customer service to match.

B & L Glass also replaces damaged window glass and dual pane windows whose seals have been compromised. The company is an authorized dealer for many leading glass manufacturers, including IWC, Milgard, Mercer, Velux, Fleetwood, Old Castle and Kawneer.

Read moreRead Less
Company Philosophy

“We handle our customers the same way we handle our fine glass products—with great care. It’s important for us to provide the most prompt, professional service possible. We do every job correctly the first time, and if something isn’t right, we’ll correct it immediately.”

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SELECTED PHOTOS FROM B & L Glass

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B & L Glass WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
http://www.blglass.com
Diamond Certified RATINGS ON B & L Glass
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 375 VERIFIED CUSTOMERS i

Connie

VERIFIED B & L Glass CUSTOMER

1 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

I would just say that they are very efficient, very personable, and they give you a lot of information. I would definitely use them again and recommend them.

They were prompt in getting back to me and very personable, which was very important to me.

John M.

VERIFIED B & L Glass CUSTOMER

2 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

I recommend them because they do quality work.

They told me what I needed to know, what the cost would be and got right on the job.

Susan V.

VERIFIED B & L Glass CUSTOMER

3 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

They are the only people that could fix our problem. I highly recommend them.

The personal service, expertise, and fair price, we had a difficult job and were receiving outrageous estimates. They are the only ones that gave us a fair price.

Susan P.

VERIFIED B & L Glass CUSTOMER

4 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

Excellent customer service and a friendly manner

Stacey at the front desk

Avery C.

VERIFIED B & L Glass CUSTOMER

5 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

They have a long history of satisfied customers in Santa Rosa.

I had a good rapport with the customer service representative and the installers were very careful.

Enrique L.

VERIFIED B & L Glass CUSTOMER

6 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them. They are really nice.

They have beautiful glass to choose from.

Stefan T.

VERIFIED B & L Glass CUSTOMER

7 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them as the place to go for your glass needs.

Everyone that I have talked to including the office really listened to my needs. I have a custom house and they were able to help me.

Loraine V.

VERIFIED B & L Glass CUSTOMER

8 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

They are a good local company.

I have just always gone to them.

Bob P.

VERIFIED B & L Glass CUSTOMER

9 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

I have used them before.

We were under a deadline. They charged more, but they were able to get it done.

Liz F.

VERIFIED B & L Glass CUSTOMER

10 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

They came out when they said they were going to come and they delivered when they said they would.

Quick, clean, and we didn't have any problems.

Meeghan M.

VERIFIED B & L Glass CUSTOMER

11 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

I have used them before and I always refer them.

My contractor referred them about 20 or 22 years ago. They are efficient, they know their work, and they have a lot of knowledge and experience.

Jorene W.

VERIFIED B & L Glass CUSTOMER

12 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

Quality service and the product is good. The installation was good and their prices were fair.

The customer service

Cindy C.

VERIFIED B & L Glass CUSTOMER

13 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

They were friendly and delivered what they promised.

Nothing really stood out to me.

Patrick M.

VERIFIED B & L Glass CUSTOMER

14 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

If I was asked anything about glass and were to go, I would certainly recommend them.

The workmanship, speed, and quality

Janice J.

VERIFIED B & L Glass CUSTOMER

15 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

They were very prompt, efficient, and good.

I really can't remember what stood out. It has been a few months.

Keith K.

VERIFIED B & L Glass CUSTOMER

16 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

Quality customer service and installation

The overall quality

Eric F.

VERIFIED B & L Glass CUSTOMER

17 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

They are the go-to place for all of your glass needs.

Very responsive and helpful

Pauline G.

VERIFIED B & L Glass CUSTOMER

18 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

There was one person in the office that was very helpful and customer oriented, so that drew me to use them. Overall, they were very professional.

The customer service

Shelly W.

VERIFIED B & L Glass CUSTOMER

19 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

Pretty easy to make arrangements with and a good quality product

The quality

Dennis H.

VERIFIED B & L Glass CUSTOMER

20 of 375

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

They did the work in a timely manner.

Read All 375 Survey Responses at Ratings View

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