Diamond Certified Company Report

North Coast Carpet Care, Inc.

Diamond Certified Company Report

North Coast Carpet Care, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 370 VERIFIED CUSTOMERS i

Kelli M.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

1 of 370

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provide a wonderful service. Their representatives, the people they send out, are very nice, friendly, and careful around your furniture. They take care with your possessions. They're conscientious.

We've been using them for 21 years, so we trust them. They are trustworthy.

Barbara B.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

2 of 370

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're the best. They are always accommodating with scheduling. They have impeccable courtesy. The employees are professional. I've been using them for 15 years. I can't say enough about them. I use them for our business offices and our home. They are the go-to company.

They are always on time and always professional whether in your home or in the office. Everything is yes and easy. They do a great job, a great company.

Annette H.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

3 of 370

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they're reliable, and they do an excellent job in a timely way, very good.

I like how good my carpets look when they're done. The people who come out are always very friendly. I have my carpets cleaned every 3 months, and they do a good job.

Read All 370 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

North Coast Carpet Care, Inc. cleans carpets, upholstery, drapes, tile and grout, hardwood floors, area and Oriental rugs, and other furnishings for residential and commercial clients in Marin, Sonoma, and Napa Counties. The family-owned and operated company’s process includes pre-spotting, pre-conditioning, and moving and replacing most furniture. In addition to its regular services, it cleans automobile and RV interiors; provides water damage restoration services; repairs and restretches carpets; and offers fiber protection for carpets, upholstery and area rugs.

North Coast Carpet Care’s IICRC (Institute of Inspection, Cleaning and Restoration Certification) Certified technicians combine state-of-the-art equipment with biodegradable cleaning products to remove all types of stains and odors, including those made by pets. “They’re expertly trained to provide outstanding floor care and maintenance,” says President Cindy Mayer. “We always guarantee quality work.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON North Coast Carpet Care, Inc.

COMPANY CONTACT
Service AREA

Sonoma County
Marin County
Napa County

SERVICES PERFORMED

Cleaning, Repairs & Restretching
Commercial & Residential Upholstery Cleaning
Water Damage
Pet Odor Removal & Deodorizing
Tile & Grout/Area Rugs Cleaning
Hardwood Floor Cleaning

BRANDS Supported
  • 3M Scotchgard

  • Green Guard

DIAMOND CERTIFIED RESEARCHED ARTICLES ON North Coast Carpet Care, Inc.

North Coast Carpet Care’s fleet of service vehicles

Company Profile

North Coast Carpet Care, Inc. cleans carpets, upholstery, drapes, tile and grout, hardwood floors, area and Oriental rugs, and other furnishings for residential and commercial clients in Marin, Sonoma, and Napa Counties. The family-owned and operated company’s process includes pre-spotting, pre-conditioning, and moving and replacing most furniture. In addition to its regular services, it cleans automobile and RV interiors; provides water damage restoration services; repairs and restretches carpets; and offers fiber protection for carpets, upholstery and area rugs.

North Coast Carpet Care’s IICRC (Institute of Inspection, Cleaning and Restoration Certification) Certified technicians combine state-of-the-art equipment with biodegradable cleaning products to remove all types of stains and odors, including those made by pets. “They’re expertly trained to provide outstanding floor care and maintenance,” says President Cindy Mayer. “We always guarantee quality work.”

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Company Philosophy

“We’re truly passionate about our work, and our primary motivation is to maintain our customers’ happiness. Our commitment to customer service begins with each client’s initial phone call; from there, we establish a professional relationship and communicate how much we truly value their business. It’s our goal to retain our repeat customers and continue to build our business by providing outstanding, reliable, value-driven service.”

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Comparative Summary

Carpet and upholstery cleaning companies are always looking for ways to distinguish themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, North Coast Carpet Care, Inc. sets itself apart by exceeding industry standards for employee certification, quality of workmanship and diversity of services. “We’ve taken things a step further than most companies,” says Vice President Scott Mayer. “We understand it’s a serious responsibility to enter someone’s home and clean their carpets, so we’ve spent the last two decades developing our services to ensure total customer satisfaction.”

North Coast Carpet Care has been cleaning upholstery, carpets, drapes, tile and grout, hardwood floors, area and Oriental rugs, and other furnishings for residential and commercial clients in Sonoma, Marin and Napa Counties since 1988. In addition to its regular services, the family-owned and operated company cleans automobile and RV interiors; provides water damage restoration services; repairs and restretches carpets; and Scotchgards carpets, upholstery and area rugs.

Unlike less experienced carpet and upholstery cleaning companies that under-train their employees in an effort to save money on operating costs, North Coast Carpet Care requires all its technicians to be certified by the renowned Institute of Inspection, Cleaning and Restoration (IICRC). “In addition to being highly trained, most of our technicians have been with us for 10 to 20 years,” adds Mr. Mayer. “Their longevity is a very important component of our success. This isn’t just a job for our employees–it’s a career.”

To further differentiate itself from its competition, North Coast Carpet Care takes on a variety of jobs that other carpet cleaning companies aren’t qualified to handle. “Our services are very diverse, so we’re able to offer our clients many options to solve their problems,” says Mr. Mayer. “For instance, we can repair carpet and upholstery in addition to cleaning it, and we use state-of-the-art equipment and biodegradable cleaning products to remove all types of stains and odors, including those made by pets.”

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Industry Info

Advancements in technology have made carpet cleaning more effective than ever. The last two decades have seen an influx of innovative developments in carpet manufacturing, particularly in the area of carpet fiber engineering. “A perfect example is Mohawk—they’re making fiber out of water bottles, and because of that, they’ve become one of the largest water bottle recyclers in the world,” says Scott Mayer, Vice President of North Coast Carpet Care, Inc. in Rohnert Park. “Companies are learning more every day about the benefits of innovating new design and manufacturing techniques.”

The carpet cleaning industry has responded to these developments with its own innovations. As recently as the 1980s, carpet cleaning was limited by technology and product availability, but as technology caught up with the industry, the quality of work increased dramatically. “Not only has technology made the cleaner’s job easier, it has made the results better for consumers,” says Mr. Mayer. “In my opinion, carpet cleaning has never seen a more productive or exciting time.”

Without the aid of these technological advancements, the best thing you can do to maintain your carpet is vacuum at least once or twice a week. This will make a noticeable difference in terms of surface cleanliness, but in order to preserve the aesthetic and functional value of your carpet, an annual professional cleaning is crucial. “If a carpet goes without maintenance for an extended period of time, it can become permanently damaged,” says Mr. Mayer. “It’s similar to teeth—you want to keep them looking good and not wait until they develop problems. The more you maintain your carpet, the longer it will last and better it will look.”

Purchase the right vacuum cleaner for your particular carpet. There are many options when it comes to buying a vacuum cleaner, so choosing the right one is often a matter of doing research and knowing what type of carpet you have. “Some carpets are more high-maintenance than others,” explains Mr. Mayer. “For instance, if you have a Berber-style or loop carpet, you might not know that a vacuum with a course beater bar can compromise the integrity of the loop and cause problems. If you know the fiber and construction of your carpet, you can relay that information to the vacuum sales associate and ensure you get the right product for your specific needs.”

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Frequently Asked Questions

Q: How soon can you get here?

A: We have multiple vehicles, so we can usually schedule an appointment around your schedule instead of ours. We provide service seven days a week, and when it comes to water damage restoration, we’re available 24 hours a day.

Q: How long will it take for my carpet to dry?

A: It depends on what type of carpet you have and its condition. The average carpet takes between two and six hours to dry, but sometimes it can take a full day. We’ll give you an accurate estimate before any work begins.

Q: Are your cleaning products safe for my children to be around?

A: Absolutely. All the products we use are safe for people, pets and the environment. Also, we regularly clean places like hospitals and asthma centers, so we’re very conscientious of protecting people’s sensitivities to certain chemicals.

Q: How do you clean area rugs?

A: We use a multi-tip process to clean area rugs, combining new and old-fashioned cleaning methods. This allows us to restore rugs that have been damaged or haven’t been cleaned in a long time.

Q: Do you apply Scotchgard or other protectants on carpets?

A: We can apply a variety of protectants depending on your specific needs. The most common protectants are Scotchgard and Dupont Teflon, but we also use a product called Green Guard that has seals from the EPA and Design for the Environment (DFE).

Q: Do you clean automobiles and RVs?

A: Yes. We can clean just about anything, including planes and boats.

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SELECTED PHOTOS FROM North Coast Carpet Care, Inc.

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Diamond Certified RATINGS ON North Coast Carpet Care, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 370 VERIFIED CUSTOMERS i
North Coast Carpet Care, Inc. : Average 9.1 out of 10 based on 370 unique customer surveys of customer satisfaction.

Kelli M.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

1 of 370

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provide a wonderful service. Their representatives, the people they send out, are very nice, friendly, and careful around your furniture. They take care with your possessions. They're conscientious.

We've been using them for 21 years, so we trust them. They are trustworthy.

Barbara B.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

2 of 370

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're the best. They are always accommodating with scheduling. They have impeccable courtesy. The employees are professional. I've been using them for 15 years. I can't say enough about them. I use them for our business offices and our home. They are the go-to company.

They are always on time and always professional whether in your home or in the office. Everything is yes and easy. They do a great job, a great company.

Annette H.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

3 of 370

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they're reliable, and they do an excellent job in a timely way, very good.

I like how good my carpets look when they're done. The people who come out are always very friendly. I have my carpets cleaned every 3 months, and they do a good job.

Patrick M.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

4 of 370

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you have had problems with your carpet cleaners before, they are on time and they have always done an outstanding job for me.

The guy who comes here has been coming here for years. It is the same guy. He knows my house and he knows my carpet. I have a good relationship with him.

Brenda M.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

5 of 370

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, they arrive on time, and they do a good job.

I have been using them for years.

Kelli M.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

6 of 370

Quality 10
10 10
Loyalty Yes
CRITIQUE

We have been using them for 25 years, and they are terrific. They are reliable and they are very kind. They know this is a dog house and they watch out for the dog to make sure that all doors are closed.

They are just reliable. I trust them to take care of my carpets and be mindful of when they are in my house.

Christie N.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

7 of 370

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are a good value and the folks are very friendly and trustworthy. They work hard and they are on time. They get it done right.

The carpets are clean.

Bob S.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

8 of 370

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a great job. Yhey are reliable and very affordable. They keep in touch with the market.

They are reasonable, and they show up when they say they will show up. They do a great job and most of the guys have been there a long time, which speaks volumes about the owner.

Carol S.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

9 of 370

Quality 10
10 10
Loyalty Yes
CRITIQUE

The reason I originally chose them is because they were so inexpensive, which makes a difference. I have used them for years because of that. One time, they forgot to put me into the schedule, and when I called, they were here within 10 minutes. They gave me a free bottle of carpet cleaner and they went all out. That is after using them for 18 years.

The main reason I went to them was because they are well-priced and they go out of their way. They will clean an extra area rug if they need to.

Barbara S.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

10 of 370

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very good and they do everything on time. They are very respectful.

They get the carpets clean.

Diana T.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

11 of 370

Quality 10
10 10
Loyalty Yes
CRITIQUE

That I think they do a good job

The most recent experience we had with them there was a pet there previously, and they were able to find and take care of the pet urine stains, before they cleaned the carpet.

Lynn T.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

12 of 370

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they are careful and they offer advice when they assess your particular situation.

I have also found that the people who come out are friendly and professional.

Richard T.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

13 of 370

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

I guess it would be the quality

Rally V.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

14 of 370

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very nice and professional

The results

Ken W.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

15 of 370

Quality 10
10 10
Loyalty Yes
CRITIQUE

Try them, because you will like them. They are good.

They are very polite, courteous, and very thorough about their work.

Philip A.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

16 of 370

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a great job, they are always on time, and they are always pleasant.

The quality of the work that they do

Lorri B.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

17 of 370

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job.

They did a good job.

Jacqueline B.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

18 of 370

Quality 10
10 10
Loyalty Yes
CRITIQUE

Just timely, and when they offer a window of time, they are always here at the beginning of the window. They do a fantastic job and they know how to keep a carpet clean. They are very professional.

I have been using them for maybe 10 years.

John B.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

19 of 370

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are just very professional.

Just good follow up, they did the appointment on a timely basis.

Randye B.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

20 of 370

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say to use them. They are the best.

They usually come out within a couple of days. John has done such a good job that I request him every time, and if he is not able to come out, they call and let me know.

Read All 370 Survey Responses at Ratings View