Diamond Certified Company Report

North Coast Carpet Care, Inc.

Diamond Certified Company Report

North Coast Carpet Care, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 320 VERIFIED CUSTOMERS i

Kelli M.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

1 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provide a wonderful service. Their representatives, the people they send out, are very nice, friendly, and careful around your furniture. They take care with your possessions. They're conscientious.

We've been using them for 21 years, so we trust them. They are trustworthy.

Barbara B.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

2 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're the best. They are always accommodating with scheduling. They have impeccable courtesy. The employees are professional. I've been using them for 15 years. I can't say enough about them. I use them for our business offices and our home. They are the go-to company.

They are always on time and always professional whether in your home or in the office. Everything is yes and easy. They do a great job, a great company.

Annette H.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

3 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they're reliable, and they do an excellent job in a timely way, very good.

I like how good my carpets look when they're done. The people who come out are always very friendly. I have my carpets cleaned every 3 months, and they do a good job.

Read All 320 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

North Coast Carpet Care, Inc. cleans carpets, upholstery, drapes, tile and grout, hardwood floors, area and Oriental rugs, and other furnishings for residential and commercial clients in Sonoma, Marin, and Napa Counties. The family-owned and operated company’s process includes pre-spotting, pre-conditioning, and moving and replacing most furniture. In addition to its regular services, it cleans automobile and RV interiors; provides water damage restoration services; repairs and restretches carpets; and offers fiber protection for carpets, upholstery and area rugs.

North Coast Carpet Care’s IICRC (Institute of Inspection, Cleaning and Restoration Certification) Certified technicians combine state-of-the-art equipment with biodegradable cleaning products to remove all types of stains and odors, including those made by pets. “They’re expertly trained to provide outstanding floor care and maintenance,” says President Cindy Mayer. “We always guarantee quality work.” 

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON North Coast Carpet Care, Inc.

COMPANY CONTACT
Service AREA

Sonoma County
Marin County
Napa County

SERVICES PERFORMED

Cleaning, Repairs & Restretching
Commercial & Residential Upholstery Cleaning
Water Damage
Pet Odor Removal & Deodorizing
Tile & Grout/Area Rugs Cleaning
Hardwood Floor Cleaning

BRANDS Supported
  • 3M Scotchgard

  • Green Guard

DIAMOND CERTIFIED RESEARCHED ARTICLES ON North Coast Carpet Care, Inc.

Company Profile

North Coast Carpet Care, Inc. cleans carpets, upholstery, drapes, tile and grout, hardwood floors, area and Oriental rugs, and other furnishings for residential and commercial clients in Sonoma, Marin, and Napa Counties. The family-owned and operated company’s process includes pre-spotting, pre-conditioning, and moving and replacing most furniture. In addition to its regular services, it cleans automobile and RV interiors; provides water damage restoration services; repairs and restretches carpets; and offers fiber protection for carpets, upholstery and area rugs.

North Coast Carpet Care’s IICRC (Institute of Inspection, Cleaning and Restoration Certification) Certified technicians combine state-of-the-art equipment with biodegradable cleaning products to remove all types of stains and odors, including those made by pets. “They’re expertly trained to provide outstanding floor care and maintenance,” says President Cindy Mayer. “We always guarantee quality work.” 

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Company Philosophy

"We're truly passionate about our work, and our primary motivation is to maintain our customers' happiness. Our commitment to customer service begins with each client's initial phone call; from there, we establish a professional relationship and communicate how much we truly value their business. It's our goal to retain our repeat customers and continue to build our business by providing outstanding, reliable, value-driven service."

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Comparative Summary

Carpet and upholstery cleaning companies are always looking for ways to distinguish themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, North Coast Carpet Care, Inc. sets itself apart by exceeding industry standards for employee certification, quality of workmanship and diversity of services. “We’ve taken things a step further than most companies,” says Vice President Scott Mayer. “We understand it’s a serious responsibility to enter someone’s home and clean their carpets, so we’ve spent the last two decades developing our services to ensure total customer satisfaction.”

North Coast Carpet Care has been cleaning upholstery, carpets, drapes, tile and grout, hardwood floors, area and Oriental rugs, and other furnishings for residential and commercial clients in Sonoma, Marin and Napa Counties since 1988. In addition to its regular services, the family-owned and operated company cleans automobile and RV interiors; provides water damage restoration services; repairs and restretches carpets; and Scotchgards carpets, upholstery and area rugs.

Unlike less experienced carpet and upholstery cleaning companies that under-train their employees in an effort to save money on operating costs, North Coast Carpet Care requires all its technicians to be certified by the renowned Institute of Inspection, Cleaning and Restoration (IICRC). “In addition to being highly trained, most of our technicians have been with us for 10 to 20 years,” adds Mr. Mayer. “Their longevity is a very important component of our success. This isn’t just a job for our employees–it’s a career.”

To further differentiate itself from its competition, North Coast Carpet Care takes on a variety of jobs that other carpet cleaning companies aren’t qualified to handle. “Our services are very diverse, so we’re able to offer our clients many options to solve their problems,” says Mr. Mayer. “For instance, we can repair carpet and upholstery in addition to cleaning it, and we use state-of-the-art equipment and biodegradable cleaning products to remove all types of stains and odors, including those made by pets.”

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Industry Info

Advancements in technology have made carpet cleaning more effective than ever. The last two decades have seen an influx of innovative developments in carpet manufacturing, particularly in the area of carpet fiber engineering. “A perfect example is Mohawk—they’re making fiber out of water bottles, and because of that, they’ve become one of the largest water bottle recyclers in the world,” says Scott Mayer, Vice President of North Coast Carpet Care, Inc. in Rohnert Park. “Companies are learning more every day about the benefits of innovating new design and manufacturing techniques.”

The carpet cleaning industry has responded to these developments with its own innovations. As recently as the 1980s, carpet cleaning was limited by technology and product availability, but as technology caught up with the industry, the quality of work increased dramatically. “Not only has technology made the cleaner’s job easier, it has made the results better for consumers,” says Mr. Mayer. “In my opinion, carpet cleaning has never seen a more productive or exciting time.”

Without the aid of these technological advancements, the best thing you can do to maintain your carpet is vacuum at least once or twice a week. This will make a noticeable difference in terms of surface cleanliness, but in order to preserve the aesthetic and functional value of your carpet, an annual professional cleaning is crucial. “If a carpet goes without maintenance for an extended period of time, it can become permanently damaged,” says Mr. Mayer. “It’s similar to teeth—you want to keep them looking good and not wait until they develop problems. The more you maintain your carpet, the longer it will last and better it will look.”

Purchase the right vacuum cleaner for your particular carpet. There are many options when it comes to buying a vacuum cleaner, so choosing the right one is often a matter of doing research and knowing what type of carpet you have. “Some carpets are more high-maintenance than others,” explains Mr. Mayer. “For instance, if you have a Berber-style or loop carpet, you might not know that a vacuum with a course beater bar can compromise the integrity of the loop and cause problems. If you know the fiber and construction of your carpet, you can relay that information to the vacuum sales associate and ensure you get the right product for your specific needs.”

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Frequently Asked Questions

Q: How soon can you get here?

A: We have multiple vehicles, so we can usually schedule an appointment around your schedule instead of ours. We provide service seven days a week, and when it comes to water damage restoration, we’re available 24 hours a day.

Q: How long will it take for my carpet to dry?

A: It depends on what type of carpet you have and its condition. The average carpet takes between two and six hours to dry, but sometimes it can take a full day. We’ll give you an accurate estimate before any work begins.

Q: Are your cleaning products safe for my children to be around?

A: Absolutely. All the products we use are safe for people, pets and the environment. Also, we regularly clean places like hospitals and asthma centers, so we’re very conscientious of protecting people’s sensitivities to certain chemicals.

Q: How do you clean area rugs?

A: We use a multi-tip process to clean area rugs, combining new and old-fashioned cleaning methods. This allows us to restore rugs that have been damaged or haven’t been cleaned in a long time.

Q: Do you apply Scotchgard or other protectants on carpets?

A: We can apply a variety of protectants depending on your specific needs. The most common protectants are Scotchgard and Dupont Teflon, but we also use a product called Green Guard that has seals from the EPA and Design for the Environment (DFE).

Q: Do you clean automobiles and RVs?

A: Yes. We can clean just about anything, including planes and boats.

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SELECTED PHOTOS FROM North Coast Carpet Care, Inc.

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Diamond Certified RATINGS ON North Coast Carpet Care, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 320 VERIFIED CUSTOMERS i
North Coast Carpet Care, Inc. : Average 9.1 out of 10 based on 320 unique customer surveys of customer satisfaction.

Kelli M.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

1 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provide a wonderful service. Their representatives, the people they send out, are very nice, friendly, and careful around your furniture. They take care with your possessions. They're conscientious.

We've been using them for 21 years, so we trust them. They are trustworthy.

Barbara B.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

2 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're the best. They are always accommodating with scheduling. They have impeccable courtesy. The employees are professional. I've been using them for 15 years. I can't say enough about them. I use them for our business offices and our home. They are the go-to company.

They are always on time and always professional whether in your home or in the office. Everything is yes and easy. They do a great job, a great company.

Annette H.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

3 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they're reliable, and they do an excellent job in a timely way, very good.

I like how good my carpets look when they're done. The people who come out are always very friendly. I have my carpets cleaned every 3 months, and they do a good job.

Lynn V.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

4 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable. They do a good job, and they clean up when they're done.

They're here when they say they will be, and they do a good job overall.

Kristine H.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

5 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable, and they always do a good job. I use them all the time.

I like that they're able to do the work right away.

Jim M.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

6 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a nice job.

The were in and out of here quickly, and they did it right.

Margaret D.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

7 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do an excellent job. I use them routinely and have for several years.

I like their thoroughness and timeliness. They are really excellent.

Kathy J.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

8 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. You should use them.

I like the quality of the work that Joe does. I have white carpets, and he does a beautiful job on them.

Priscilla T.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

9 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very polite and do a very good job. I enjoy having them here to clean my carpets. I've been using them for years and wouldn't keep having them back if they didn't do such a great job.

The people who come out and clean are very nice and very cooperative. They even moved furniture that I couldn't move. Overall, they do an excellent job.

Deanne D.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

10 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm always satisfied. They do a great job and come out quickly.

They'll come out almost on a moment's notice. It is very helpful because sometimes I have company coming over or something of that nature. They clean well, and they do it quickly. They are very polite.

Tracy A.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

11 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're the best. I've always been more than satisfied with them. I love North Coast Carpet Care.

They've gotten stains out that no one else could. They are very thorough, and everything is always perfect.

Mary A.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

12 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

They arrive on time. They do good job.

The price is reasonable. They show up on time. They do everything that I expect them to do.

Sherri V.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

13 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

I always ask for John, and I've had him out here several times. I use them every two or three months.

I think what I like the most is that John listens to your needs and concerns and gives good advice and good options.

Sharon K.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

14 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

We rely on them, and we've gotten to know some of the people. I call them a couple times each year and have been using them for years.

I recommend them. They come out quickly when I need them. They come during the time frame I want. They are on time, which is really important. The job they do is outstanding. My carpets are clean.

Richard S.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

15 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are timely and efficient. They do excellent work and an excellent job. They clean up after themselves. They are very good.

First, I like the quality of their work, and second, their timeliness. Everything they've done has been perfect.

Janis M.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

16 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great. In fact, they have cleaned both my house and my son and daughter-in-law's house. I complimented each time how wonderful they were. They are very good.

They came out and did their job. I asked them a couple of questions, and they answered very well. One time, we had a cleaning scheduled, but had to leave quickly because my son and daughter-in-law's baby was on the way, so we weren't able to prepare for the carpet cleaning. But, they told us not to worry, and they would take care of it. They are very kind, and I've even had different technicians come out.

Brook S.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

17 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's easy to schedule with them and they do a good job.

I was able to get them out here pretty quickly and they did the job quickly.

Charles S.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

18 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They did what they said they were going to do and the price was good.

Cindy L.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

19 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very thorough and the technicians seem to have a lot of experience. They always check to make sure that I'm happy with it before they leave.

The quality of the work, I'm really happy with them.

Cindy T.

VERIFIED North Coast Carpet Care, Inc. CUSTOMER

20 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

They come whenever you need them and they do a great job every time. I have no bad things to say about them.

They're always friendly and they do an amazing job every single time they're here. We love them.

Read All 320 Survey Responses at Ratings View