Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

Diamond certified companies are top rated and guaranteed

Why Trust Diamond Certified Movers Rated Highest in Quality?

Only the best movers in Napa County have earned the Diamond Certified award by scoring Highest in Quality in the most accurate and rigorous ratings process anywhere. You’ll never be fooled by fake reviews, since all research is performed by live telephone interviews that verify only real customers are surveyed. Most companies can’t pass this test. That’s why you’ll feel confident when you choose a Diamond Certified mover listed below. Simply click on the name of a Diamond Certified company below to read ratings results, informational articles and verbatim customer survey responses.

Thousands of customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program cuts out mediocre and poorly performing companies. If you want quality, you’ll have confidence in choosing Diamond Certified companies. And you’re backed by the Diamond Certified Performance Guarantee.

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Chitra Bheeman is vice president of Advantage Moving & Storage, a Diamond Certified company. She can be reached at (408) 840-3997 or by email.

Chitra Bheeman

diamond certified contributor profile and expert article

Chitra Bheeman: A Personal Move

By James Florence, Diamond Certified Resource Reporter

MILPITAS — With a background in business development, Chitra Bheeman has always preferred interacting with people to crunching numbers. That was one of the main reasons she decided to get into the moving industry—that and her husband needed the help. “When my then-fiancé Brian first started Advantage Moving & Storage, I helped him and his partners get things up and running,” she recounts. “A couple of years later, after the two other partners left, I quit my job and joined the business full-time. Since then, I’ve particularly enjoyed the interpersonal aspect of the job. While I also worked with people in my prior career, with moving, the client interactions tend to be a bit more personal than what you experience in an office setting, so that has been very rewarding.”

Today, as vice president of Advantage Moving & Storage, Chitra says her favorite part of her job is helping customers through the moving process. “Moving is typically a stressful experience. I talk to our customers, address the challenges in getting them relocated and try to make sure things go as smoothly as possible. At the end of the day, when the customer is all moved and with minimal stress, it’s a good feeling.”

A resident of Milpitas, Chitra spends her time outside of work on a variety of pastimes. “Brian and I enjoy being outdoors and walking our Australian Cattle Dog, Buddy,” she details. “We also do a lot of traveling—our goal is to visit a new country every year, if possible. The most recent places we’ve traveled are India, Vietnam and Laos.” When she’s not traveling or enjoying the outdoors, Chitra likes to read and spend time with friends and family.

In regard to a personal philosophy, Chitra espouses the importance of living in the moment. “Yesterday is gone and tomorrow is uncertain, so all you can really do is make the most of today,” she says. “In addition to being intentional and present, I think it’s important to keep a positive mindset. A lot of different challenges come up in life, especially when you’re running a business, but you can’t let the pressure and negativity get you down—you have to stay positive and do your best with the time you have.”

Ask Me Anything!

Q: What’s your favorite thing to do on a rainy day?

A: Do crossword puzzles. I can lose myself for hours.

Q: Do you collect anything?

A: Souvenirs from traveling. On every trip, we usually find some unique, handmade item to bring home as a keepsake.

Q: If you could travel anywhere in the world, where would you go?

A: Africa.

Q: Have you ever read a book more than once?

A: “To Kill a Mockingbird” by Harper Lee.

Q: What’s your favorite thing to eat for dessert?

A: Anything dark chocolate.

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How to Avoid Unlicensed Movers


MILPITAS — A huge issue plaguing the moving industry today is unlicensed, fly-by-night movers. In the past, these illicit operators would mainly advertise on websites like craigslist, but nowadays, many are using high-profile resources like Google AdWords to show at the… Read more

Expert Video Tip

Video: Choosing a Reputable Mover

Complete Video Transcription:

MILPITAS — Host, Sarah Rutan: Due to the abundance of unlicensed operators, it’s crucial to exercise caution when hiring a moving company. Today we’re in Milpitas with… Read more

Greg Wolfe is a relocation specialist with AMS Bekins, a Diamond Certified company since 2011. He can be reached at (650) 288-6734 or by email.

Greg Wolfe

diamond certified contributor profile and expert article

Greg Wolfe: A Family Affair

By James Florence, Diamond Certified Program Reporter

BURLINGAME — Growing up around his grandfather’s business, Greg Wolfe says it was only natural for him to get involved in the moving industry. “As a child, I had no shortage of moving boxes to play in,” he laughs. “My grandfather started AMS Bekins more than 60 years ago, and the company is now in its fourth generation of family involvement, so it’s basically been a family affair. As a teenager, I started working in the warehouse and helping out on small jobs. When I was 18, I obtained my ‘B’ commercial license, and by 21 I had upgraded to an ‘A’ license.”

Greg says his favorite part of his job is giving reassurance to frazzled customers. “As you can imagine, moving is a highly stressful event for most people. Everyone in my family has a very patient temperament, which, combined with our years of experience, enables us to facilitate any situation gracefully and effectively. It’s very rewarding to see the relief in our customers’ eyes when we tell them we’re there to handle everything for them.”

Born and raised in San Jose, Greg now resides in Pleasanton with his wife, Rebecca, and their children. Outside of work, he enjoys participating in active pastimes with his family. “We’re very much into sports and fitness; we’ve even had the whole family in martial arts at the same time,” he says. “We’re also huge San Francisco Giants fans—from the first day of Spring Training to the playoffs, we’re all about baseball. Our company actually has an account with the Giants, so we get to move them to and from Spring Training every year, which is a pleasure.”

In his life and career, Greg has adopted a set of professional principles passed down by his father. “Early on, my father taught me the two mantras we go by here at AMS Bekins,” he explains. “One is, ‘Everything is negotiable except integrity,’ and the other is, ‘Everybody has the same job description: help people.’ We try to incorporate these principles in everything we do, which I think is manifested in our honesty and helpful customer service.”

When asked the first thing he’d do if he could retire tomorrow, Greg says he’d take an extended family vacation. “I would take my whole family, including my adult children’s spouses and my grandkids, and go on a road trip across America. Of course, we’d have to find a pretty big vehicle first.”

Ask Me Anything!

Q: If you were going to sing karaoke, what song would you choose?
A: I would sing “All of Me” by John Legend and dedicate it to my wife.

Q: If you could time travel, would you go to the past or the future?
A: The past. I think we can gain a lot of perspective from seeing how people dealt with challenges and adversity in the past.

Q: What’s your favorite local restaurant?
A: Tadich Grill in downtown San Francisco.

Q: Ever had a conversation with a famous person?
A: I spent some time with Willie Mays once, which was a childhood dream come true.

Q: What’s your favorite snack?
A: Popcorn.

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The Importance of an Accurate Moving Estimate


BURLINGAME — When preparing for a big move, in addition to choosing a reputable moving company, you’ll want to make sure the company provides you with a thorough, accurate estimate. To do this, an estimator will need to come to… Read more

Expert Video Tip

Video: Ensuring Accuracy with Your Moving Estimate

Complete Video Transcription:

BURLINGAME — Host, Sarah Rutan: When preparing for a big move, be sure that your moving company provides you with an estimate that is both responsible and… Read more




  • Mayflower Transit

  • Allied Van Lines

  • Bekins Van Lines

The following are associations and licencing agencies for moving companies and relocation services.

American Moving and Storage Association (AMSA) (http://www.moving.org/)
California Moving and Storage Association (CMSA) (http://www.thecmsa.org/)
California Public Utilities Commission (CPUC) (http://www.cpuc.ca.gov/) California Department of Consumer Affairs (DCA) (www.dca.ca.gov)

Department of Transportation (DOT) (www.dot.gov)
Federal Motor Carrier Safety Administration (FMSCA) (www.fmcsa.dot.gov)
Household Goods Forwarders Association of America (HGFAA) (www.hhgfaa.org/)
International Office Moving Institute (IOMA) (www.officemoves.com)
North American Movers Association (NAMA) (www.namovers.com)
Safety and Electronics Record System (SAFER) (www.safer.fmcsa.dot.gov)

Know What You Want
Knowing What You Want Before Hiring a Moving Company in Napa County

After you have done initial research, talk with a few of the local moving companies. Compile a list of questions and use that list when talking to the moving companies. Write down each moving company’s answers. You want to get estimates from only those companies that meet or exceed your expectations. If they don’t give satisfactory answers to your questions, move on to the next company.

You will want to know what you need and expect from your moving company. Have an idea of your timeline and budget, etc. Here are some questions that you may want to ask:

  • Do I want a Diamond Certified moving company that is rated best in quality and backed by the Diamond Certified Guarantee?
  • Do I want the moving company to pack and move my belongings or just move my belongings?
  • Do they offer shipment tracking?
  • What is my budget for this move?
  • Do they charge for estimates?
  • What is my timeline for moving?
  • What personal and professional characteristics would I like my Napa County moving companyto have such as good communication skills, timeliness, honesty, integrity, and reliability?
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What To Ask In Person
What You Should Ask When Speaking In Person to a Moving Company in Napa County

Once you have narrowed the field to a few of the best Napa County moving companies, visit a few of these in person to meet their representative. Bring your list of questions and write down each company’s answers. Questions you might want to ask include these:

  • How long will it take for you to load, move and unload?
  • What if some of my household items are damaged during the move?
  • How long will it take you to pack and move my belongings?
  • Will the movers assemble any of the furniture that has been taken apart for the move?
  • What kind of a guarantee do you have?
  • What does the warranty cover?
  • Do you charge for estimates?
  • Do you have liability and workers’ compensation insurance?
  • Will you provide a written contract?
  • Can you provide me with 10 references?
  • How long have you been in business?
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  • What To Ask References
    Ask These Questions of Previous Customers of a Moving Company in Napa County

    It’s best to choose a Diamond Certified moving company because all certified companies have passed an in-depth ratings process that most other companies can’t pass. If you want quality from a moving company in Napa County and the greater Bay Area, you can have confidence choosing a Diamond Certified company. Diamond Certified reports are available online for all certified companies. And you’ll never be fooled by fake reviews. That’s because all research is performed in live telephone interviews of actual customers.

    If you can’t find a Diamond Certified moving company within reach, you’ll have to do some research on your own. If you do, it’s wise to call some references provided by your moving company. Keep in mind, though, that references provided to you by the moving company are not equal in value to the large random sample of customers surveyed during the Diamond Certified ratings process. That’s because references given to customers from companies are cherry-picked instead of randomly selected from all their customers. So the contractors will likely give you a few customers to call that they know are satisfied.

    If you do call references on your own, specifically ask for a list of the company’s 10 most recent customers. This will help avoid them giving you the names of only customers they know were satisfied.

    • Would you recommend this moving company to your friends and family?
    • If you live in a smaller town such as Rutherford and Angwin, did you have to pay extra for their travel expenses to your home?
    • Were you satisfied with the service from this moving company?
    • Did they complete your move on time?
    • Did they show up at your home at the designated time?
    • Did they clean up after they completed the move?
    • When you need this work done in the future, will you choose this same company?
    • Did they keep communication with you up to date on the status of your move?
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  • Review Your Options
    Selecting the Right Moving Company for You in Napa County, Including in the Larger Cities of Napa, American Canyon, St. Helena, Yountville and Calistoga

    The Diamond Certified symbol has been awarded to companies that scored Highest in Quality in an accurate ratings process.

    Your choice of a moving company in Napa County is an important decision. So before deciding on which moving company in Napa County is best for you, it’s important to consider the following questions.

    • Is this estimate with in my budget?
    • Can the moving company in Napa County meet your needs when it comes to scheduling, customer service and experience?
    • Does the moving company offer a written warranty to back up their work?
    • Is the company knowledgeable about moving techniques and the specific needs of my job?
    • Does the moving company offer storage if I am not able to relocate immediately?
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  • How To Work With
    Signing a Contract With Napa County Moving Experts

    When you feel satisfied with the information you have received from your Napa County moving company and feel like all of your questions have been answered, sign the contract. Be sure that they have a phone number where you can be reached at all times.

    Expect the movers to stay within the estimate, although there are tariffs and other charges that may change at the time of the move. However, if the actual moving costs exceed the original amount of the estimate, they will let you know.

    Getting Ready for a Napa County Moving Company
    Professional movers are able to handle the very small to very large aspects of their work. However, there are some things that you can do to prepare for them and to make their progress with your move go more smoothly and more quickly. Doing these things may even cut down on their labor costs.

    Begin planning and organizing your move as soon as you know you will be moving. Get a notebook and put all important phone numbers in it. Also, you will need to keep track of important documents such as maps or brochures of services, etc. Having everything in one place will help reduce the stress already associated with moving.

    Get rid of any of your household items that you don’t want. Sort through your closets, rooms and garages for anything you might want to give or throw away. Don’t pack up every item that you own. Everyone collects some junk and now is the time to get rid of it. You might even consider holding a garage sale to help get rid of some of the items you don’t want to move. Moving costs are figured by weight and there’s no point in wasting money shipping things that you don’t want.

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  • Be a Good Customer
    How You Can be a Successful and Good Moving Company Customer

    It’s the mover’s responsibility to move you using the best possible techniques. But you play a big part in the success of your move, too. Here are a few simple steps you can take to be a good customer when hiring a Napa County mover.

    • Be clear and upfront with the moving company. Let them know what you want from your move, the long-term outcome you’re expecting and specific ways they can satisfy your expectations.
    • Pay for the move promptly.
    • Ask your mover if you should call to check on the progress or if he will call you with updates.
    • Be sure your service representative has a phone number where they can reach you at all times while they’re moving. The work will move along more smoothly if your moving company can reach you for any necessary updates, questions or work authorizations.
    • When your contractor contacts you, return calls promptly to keep the moving company on schedule.
    • Remember, a friendly smile goes a long way!
    • Before you hire a moving company in Napa County, restate your expectations and goals, and reiterate to the moving company’s representative your understanding of the agreement. Most problems with local movers occur because of a breakdown in communication. By being clear about your expectations and theirs, you can avoid most conflicts.

    Why would you want to be a good customer? Moving companies in Napa County appreciate customers who are straightforward, honest and easy to work with. Your good customer behavior sets the tone from your end and creates an environment conducive to a good relationship. Things may very well go smoother and any problems may be more easily resolved.

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Check The Work
Use Your Inventory List to Verify Your Delivered Household Items

When your move is complete, most movers will give you an invoice that details the completed move. Your invoice will include:

  • The mover’s name, physical address and license number.
  • A list of all services performed.
  • Any applicable warrantees or guarantees provided by the moving company.
  • An itemized list of all the supplies purchased.
  • The total cost for the move including supplies and the amount due for labor.
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Written Warranties
Be Sure to Get Written Warranties From Your Napa County Moving Company

Most good moving companies will offer some time of warranty on the move. All details of the warranty should be provided to you in writing. This information should include:

  • The moving company’s name and physical address.
  • Your responsibility if you need to file a claim.
  • Terms, limitations and exclusions.
  • Which type of warranty you have purchased: full value, released value, declared value
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Top 10 Requests
Most Popular Napa Moving Services

The top requests for moving company services in Napa County are listed below.

Full-service Packing

Full-service packing is offered by movers. Full-service packing provides all of the supplies for packing your belongings. This includes boxes, tape and wrap. All of the packing is done by the moving company.

Shuttle Service

Shuttle service is the use of a smaller vehicle when the residence cannot be reached with the normal moving equipment.

Unpacking Services

Unpacking services are provided by the moving company. The packed items are unpacked by a professional crew.

Full valuation protection

Full valuation protection is a comprehensive protection plan for you belongings. It is the most comprehensive coverage.


A dishpack is a box that is specifically designed for packing dishes. It helps prevent breakage.

Accessorial Services

Accessorial services are addition moving services that are done by your moving company. These services can include packing, unpacking, and crating. These services cost extra.

Appliance Service

Appliance Service is a service for special packing for electrical appliances. This packing keeps the appliances safe during the move or for shipping.


Storage-in-transit allows your belongings to be temporarily stored until the scheduled delivery. This is an additional charge.


Storage is a place where you household items are kept until they need to be moved.

Packing Service

Packing service is a service provided by the moving company to prepare and pack your household items for the move. This is done by a professional crew.

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Glossary Of Terms
Glossary of Terms for Local Moving Companies

additional moving services
Additional moving services are added services that you need to have done such as packing or unpacking. There may be additional charges for additional services.

Also known as: accessorial moving services

advanced charges
Advanced charges are related to moving services that are not performed by the moving company but by a third party. These charges are usually added to your moving company’s charges.

Also known as: advanced charge

Agents represent moving companies and act on behalf of them.

Also known as: moving agents

appliance service
Appliance service is the work done for electrical appliances to keep them safe during shipping.

bill of lading
Bill of lading is the contract and the receipt for your moved items. Don’t sign the bill of lading if there is anything you disagree with.

Also known as: order number

bulky items
Bulky items are items that have a low weight compared to its size such as a camper or golf cart. These items cost extra.

The carrier is the mover that will be transporting your household items.

Also known as: mover, moving company

A claim is a statement of loss or damage that has occurred to your household items while they were in your mover’s care.

C.O.D. is when payment is required at the time of delivery. This is usually when a private shipper delivers to a destination and then payment is required at the delivery.

Also known as: cash on delivery

declared valuation
Declared valuation is the amount of value of your household items that are being shipped.

Also known as: declared value

A dishpack is a box that is specifically used for packing dishes.

Also known as: dishpacks

Driver is the driver or operator of your moving truck and also may be the supervisor of the move including the loading and unloading, etc.

expedited service
Expedited service is an arrangement with the moving company to do the move by a set date.

Also known as: expedited moving

full service moving company
Full service moving companies are those that provide all services required for a successful move, including packing, loading, moving, unpacking/belonging delivery.

full-service packing
Full-service packing will provide the packing and includes all of the supplies such as boxes needed for the packing.

Also known as: full-service moving

gross weight
Gross weight is the weight of the moving truck after your household goods have been loaded.

guaranteed pickup and delivery service
Guaranteed pickup and delivery service is a guaranteed date of service and if the mover does not meet the guaranteed date they will provide some type of reimbursement.

high value article
High value articles are items that are being moved which are valued at more than $100 per pound.

Also known as: high value articles

Inventory is a list of your household items. This list will give a description and also note the condition of each item.

long distance moving company
Long distance moving companies are those that move households and businesses over long distances. Some long distance carriers are affiliated with national van lines or international shipping companies, which allow them to provide service across state lines and internationally.

Also known as: long distance moving companies

moving company
A moving company is the company that arranges and conducts the transport of your household items to a new location.

Also known as: mover

moving company prices
Moving company prices are the prices charged by the moving company and may be specific to that company.

Also known as: moving company price

moving process
Moving process is the process or course of moving including plans, packing, loading, unloading, etc.

order for service
Order for service authorizes the moving company to transport your household items.

packed by owner
Packed by owner simply means that you will be doing all of the packing for your move. A driver does have the right to inspect boxes that he/she does not feel are packed safely.

Also known as: PBO

peak season rates
Peak season rates are the charges that may be charged during the summer months when the line haul charges are higher.

pickup and delivery charge
Pickup and delivery charges are charges that are for taking your shipment between the storage in transit and your home.

Also known as: pickup and delivery charges

shuttle service
Shuttle service is the use of a smaller vehicle when the residence cannot be reached with the normal moving equipment.

Also known as: auxiliary service, shuttle truck

Storage-in-transit is the temporary storage of your belongings waiting on further transportation. There may be a maximum total for days of storage

Also known as: SIT

Valuation is how much your shipment is worth. This is an important figure because it will help determine what restitution is paid if there is any damage or loss of items during the move.

Also known as: value

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Frequently Asked Questions
Frequently Asked Questions for Professional Moving Companies

Q: Why choose a Diamond Certified moving company?
A:Diamond Certified helps you choose a moving company with confidence by offering a list of top-rated local companies who have passed the country’s most in-depth rating process. Only moving companies rated Highest in Quality earn the prestigious Diamond Certified award. Most companies can’t pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee . So you’ll feel confident choosing a Diamond Certified moving company.

Q: When should I call and arrange for a moving company?
A: As soon as you know you are going to move is the best time to call. The more lead time you give the company, the more probability they will be able to move you at your requested time. Most companies want to comply with your dates. If your moving time is critical because of other factors such as an expiration of a lease, you may need to choose an extra-cost service.

Q: How does a binding estimate work?
A: A binding estimate is the cost of service given in advance of the move. This estimate is only valid for the specified time. If you add additional services, there will be an additional charge.

Q: Is there a good time of year to move?
A: Most movers would tell you the best time to choose is any other time than summer, the holidays, or the end of the month. During these times moving equipment is in high demand. However, the choice is really up to you and you need to factor in other issues for your family such as school periods and if the family will need to be separated.

Q: Should I get an in-person estimate from local movers?
A: Most movers can give you an approximate cost by knowing the size of your house. However, to get a really accurate estimate, the moving company will need to actually survey your household items that need to be moved. These estimates are only estimates and there may be additional charges such as charges for distance and weight of shipment.

Q: Are my household items protected against damage while they are being transported?
A: Yes, but there are different protections to choose from. Depending upon the program you choose, you can have full value coverage to a released rate.

Q: What if items are damaged by the moving company in-transit or during packing or unpacking?
A: If the damage is visible at the time of unloading, let the driver know immediately. Also, contact the moving company and make them aware of the damage. The moving company will tell you how to file a claim. Do not throw away any damaged item until your claim has been finalized.

Q: When will the inventory of my household goods happen?
A: The inventory should take place right before the loading. Notes will be made of all of your furniture and household items that may have damage already or show wear. You will also have the opportunity to add anything to the notes that you feel is applicable.

When the inventory is complete, the paperwork will be signed by the mover and by you. Be sure that the notes are correct. Your copy and the bill of lading will be given to you. You will need these when you receive your household goods.

When your shipment arrives, you will ned to check the inventory with the items being delivered. Keep track of damages and notify the driver. After the unloading, you will need to sign the inventory. Do not sign if you are not sure of any of the items.

Q: Is it necessary for me to be present for the whole move?
A: It is important for you to be there or that you designate someone to be there. You need to have a responsible party there who can sign the paperwork and do a walk through of the house when everything is loaded. It is important that nothing gets left behind.

Q: How many estimates should I get?
A: An estimate is not an exact number but an educated guess of how much the moving company expects your move to cost. This is based on the items you need to have moved and the fees they movers have to pay and the distance. It is recommended that you have three different companies give you an estimate so you can compare movers, their services their rates.

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