Question 1

How long does the restoration process take to complete?

Accepted Answer

It depends on the type and extent of the damage. When we show up, we’ll help you understand exactly what it will take to restore your home or business, from submitting your insurance claim to addressing mortgage company concerns to providing the proper documentation.<BR>

Question 2

How much training do your employees have?

Accepted Answer

All our reconstruction employees are equipped and trained to the journeyman level, and most are certified in water and fire damage restoration. We maintain a ratio of one apprentice to three journeymen, so you can be assured you’ll receive high-quality service.<BR>

Question 3

Do I need to submit an insurance claim before hiring a contractor?

Accepted Answer

Yes, and that’s for your own protection. If you sign a contract or give instructions to a contractor before submitting a claim, there’s a risk that the insurance company won’t pay for all the contractor’s fees. It’s still a good idea to talk to a contractor first, and firms that specialize in restoration work will even help you start the insurance claim process.<BR>

Question 4

Is it a good idea to deal with my insurance company myself?

Accepted Answer

No, it’s usually better to let a restoration contractor handle the insurance claim. They have expertise in the intricacies of the process.<BR>

Question 5

Do you provide emergency response services?

Accepted Answer

Yes, we’re available 24/7 in case of an emergency. We’ll immediately dispatch a team to your house to assess the damages, explain the course of action required and, with your approval, start working to prevent further loss and damages.

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