Diamond Certified Company Report

Alltek Restoration, Inc.

Diamond Certified Company Report

Alltek Restoration, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 54 VERIFIED CUSTOMERS i

Jackson K.

VERIFIED Alltek Restoration, Inc. CUSTOMER

1 of 54

Quality 10
10 10
Loyalty Yes
CRITIQUE

They responded to an emergency that we had in a prompt fashion over the weekend. We had two trees that fell on our house. They introduced a subcontractor who looked over the damage, and they brought in people who cleaned it up and covered the roof during the night. They did a good job in getting our house back to its original state.

Their responsiveness and their knowledge, I was assured that everything was done properly. It was very good. We were happy with what they did, and the county was happy that they did everything properly.

Donna I.

VERIFIED Alltek Restoration, Inc. CUSTOMER

2 of 54

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were all around great, except they were expensive. It was an insurance claim, and their prices were higher than I would have paid if I had been paying for it myself. They left their key hanging on the pipe, so it would be nice if they could come and get that.

The communication was great. Andrew was very charming, informative, and helpful. I liked him very much.

Brenda N.

VERIFIED Alltek Restoration, Inc. CUSTOMER

3 of 54

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional, dependable, and they excellent with following through and helping you through the process. I had water damage, and they were good about working with the insurance company.

They really helped in walking me through working with the insurance company. That was the first time I had to deal with them.

Read All 54 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Alltek Restoration, Inc. (formerly known as Easton Construction Group, Inc.; Lic. 909197) provides fire, water, smoke, and storm damage restoration and reconstruction services for residential and commercial clients throughout Northern and Central California. In addition to its wide range of restoration services, the company performs renovations, remodels, tenant improvements, new construction, and seismic and structural retrofits.

CEO Andrew Easton is a third-generation contractor who started his construction career building spec homes, which allowed him to develop a comprehensive understanding of every aspect of the building process. “I learned how to build a house from the foundation to the roof,” he explains. “That type of in-depth knowledge really benefits our clients because they know they can trust us to handle their construction projects from start to finish.”

Alltek Restoration emphasizes the importance of providing personalized service throughout every phase of every project, from carefully explaining contracts to creating detailed timelines so clients can closely follow all work to be performed. “We never look at our clients as claim numbers or purchase orders,” says Mr. Easton. “Instead, we focus on getting to know them and determining their goals so we can meet and exceed their expectations.”

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Alltek Restoration, Inc.

COMPANY CONTACT

Northern
Central California
including Alameda
Contra Costa
Marin
Merced
Napa
Sacramento
San Francisco
San Joaquin
San Mateo

SERVICES PERFORMED

Restoration
Reconstruction
Renovations
Tenant Improvements
New Construction

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Alltek Restoration, Inc.

Company Profile

Alltek Restoration, Inc. (formerly known as Easton Construction Group, Inc.; Lic. 909197) provides fire, water, smoke, and storm damage restoration and reconstruction services for residential and commercial clients throughout Northern and Central California. In addition to its wide range of restoration services, the company performs renovations, remodels, tenant improvements, new construction, and seismic and structural retrofits.

CEO Andrew Easton is a third-generation contractor who started his construction career building spec homes, which allowed him to develop a comprehensive understanding of every aspect of the building process. “I learned how to build a house from the foundation to the roof,” he explains. “That type of in-depth knowledge really benefits our clients because they know they can trust us to handle their construction projects from start to finish.”

Alltek Restoration emphasizes the importance of providing personalized service throughout every phase of every project, from carefully explaining contracts to creating detailed timelines so clients can closely follow all work to be performed. “We never look at our clients as claim numbers or purchase orders,” says Mr. Easton. “Instead, we focus on getting to know them and determining their goals so we can meet and exceed their expectations.”

Read moreRead Less
Company Philosophy

"We believe in treating every client as an individual, and as such, we make their complete satisfaction our primary goal. We value and expect quality, efficiency, punctuality, cleanliness and courtesy in everything we do. Ultimately, our clients' project interests are our top priority."

Read moreRead Less
Comparative Summary

Contracting firms are always looking for ways to distinguish themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Alltek Restoration, Inc. sets itself apart by specializing in an aspect of the industry that few contractors are qualified to handle: damage restoration and renovation. “Our special skills allow us to leverage our expertise and provide our clients with high-quality service and workmanship during a stressful time in their lives,” says CEO Andrew Easton. “Ultimately, we want our services to make them confident that we’re leading the way toward a fast recovery.”

Alltek Restoration has been providing restoration and general construction services for residential and commercial clients throughout Northern and Central California since 2001. In addition to restoring properties that have been damaged by water, fire, termites and dry rot, the company performs remodels, tenant improvements, seismic and structural retrofits, foundation work and much more.

Unlike larger contracting firms that operate more as management companies than builders, Alltek Restoration handles every aspect of its clients’ projects either in-house or in tandem with a team of trusted subcontractors. “We use subcontractors for specialized work, but our core workers are our own employees who I directly supervise,” explains Mr. Easton. “We don’t just push paper–we know what it’s like to pick up a hammer and drive a nail because we do it every day.”

Another distinguishing feature of Alltek Restoration is its ability to handle all the work covered by its clients’ insurance claims, which greatly simplifies the process for homeowners and allows them to focus on getting their lives back in order following a disaster. “If a person’s toilet overflows, for example, they can call our 24/7 emergency service and we’ll come clean up, extract the water, and move furniture and other property away from the damaged area,” says Mr. Easton. “Once the emergency is over, we’ll restore the home to its previous condition. Our clients really appreciate that type of comprehensive service.”

Read moreRead Less
Industry Info

When dealing with property damage caused by fire or water, it’s important to understand the difference between restoration and renovation. The words “restoration” and “renovation” mean completely different things in the construction industry. Restoration is the cleaning and mitigation of further damage to a property—for example, a water restoration technician can extract water from the premises, remove material that can’t be salvaged and dry the structure, but the actual damage repair must be handled by a renovation contractor. Most firms have both a restoration contractor and renovation contractor on staff, but their respective tasks are always different.

Unlike general construction or remodeling firms, most restoration contractors deal with existing structures that have suffered some type of loss, not just a clean slab or newly poured foundation to build upon. A certified restorer will make sure the correct processes are followed before the rebuilding process begins. For example, if you don’t properly dry a structure before rebuilding, you could encounter mold or fungus problems in the future. If your property is damaged by smoke or fire and isn’t cleaned and treated properly, smoke odor and stains can still reappear even after new paint is applied to the affected surfaces.

Before any damage restoration work begins, it’s important to thoroughly review your insurance policies with your broker to ensure you have the right type of coverage. “Most insurance policies will cover basics like fire and water damage, but there are many other factors that can impact a claim, such as mold or fungus damage and building code upgrades,” says Andrew Easton, CEO of Easton Construction Group, Inc. in Antioch. “It’s not enough for your insurance policy to cover restoring the property to its previous condition; it should also cover restoration to current building codes.”

Some insurance policies limit coverage of code upgrades, so make sure yours covers the full value of the policy. Don’t treat your insurance policy like a boilerplate document and automatically sign it without reviewing the coverage provisions in detail. If you aren’t careful, uncovered expenses will come out of your own pocket.

Read moreRead Less
Frequently Asked Questions

Q: How long does the restoration process take to complete?

A: It depends on the type and extent of the damage. When we show up, we’ll help you understand exactly what it will take to restore your home or business, from submitting your insurance claim to addressing mortgage company concerns to providing the proper documentation.

Q: How much training do your employees have?

A: All our reconstruction employees are equipped and trained to the journeyman level, and most are certified in water and fire damage restoration. We maintain a ratio of one apprentice to three journeymen, so you can be assured you’ll receive high-quality service.

Q: Do I need to submit an insurance claim before hiring a contractor?

A: Yes, and that’s for your own protection. If you sign a contract or give instructions to a contractor before submitting a claim, there’s a risk that the insurance company won’t pay for all the contractor’s fees. It’s still a good idea to talk to a contractor first, and firms that specialize in restoration work will even help you start the insurance claim process.

Q: Is it a good idea to deal with my insurance company myself?

A: No, it’s usually better to let a restoration contractor handle the insurance claim. They have expertise in the intricacies of the process.

Q: Do you provide emergency response services?

A: Yes, we’re available 24/7 in case of an emergency. We’ll immediately dispatch a team to your house to assess the damages, explain the course of action required and, with your approval, start working to prevent further loss and damages.

Read moreRead Less

SELECTED PHOTOS FROM Alltek Restoration, Inc.

View Comments
Shares
Alltek Restoration, Inc. WEBSITE AND EXTERNAL FEED
  • Alltek Restoration, Inc. SOCIAL MEDIA FEEDS
COMPANY WEBSITE
http://www.ari247.com
Diamond Certified RATINGS ON Alltek Restoration, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 54 VERIFIED CUSTOMERS i
Alltek Restoration, Inc. : Average 9.3 out of 10 based on 54 unique customer surveys of customer satisfaction.

Jackson K.

VERIFIED Alltek Restoration, Inc. CUSTOMER

1 of 54

Quality 10
10 10
Loyalty Yes
CRITIQUE

They responded to an emergency that we had in a prompt fashion over the weekend. We had two trees that fell on our house. They introduced a subcontractor who looked over the damage, and they brought in people who cleaned it up and covered the roof during the night. They did a good job in getting our house back to its original state.

Their responsiveness and their knowledge, I was assured that everything was done properly. It was very good. We were happy with what they did, and the county was happy that they did everything properly.

Brenda N.

VERIFIED Alltek Restoration, Inc. CUSTOMER

2 of 54

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional, dependable, and they excellent with following through and helping you through the process. I had water damage, and they were good about working with the insurance company.

They really helped in walking me through working with the insurance company. That was the first time I had to deal with them.

Donna I.

VERIFIED Alltek Restoration, Inc. CUSTOMER

3 of 54

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were all around great, except they were expensive. It was an insurance claim, and their prices were higher than I would have paid if I had been paying for it myself. They left their key hanging on the pipe, so it would be nice if they could come and get that.

The communication was great. Andrew was very charming, informative, and helpful. I liked him very much.

Ed V.

VERIFIED Alltek Restoration, Inc. CUSTOMER

4 of 54

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are quality construction and honest people.

Their sincerity, their workmanship, and how they stuck to their time

Keith J.

VERIFIED Alltek Restoration, Inc. CUSTOMER

5 of 54

Quality 10
10 10
Loyalty Yes
CRITIQUE

They work with you, and they try to help you achieve your dream. They did a great job.

Their quality and professionalism

Ben W.

VERIFIED Alltek Restoration, Inc. CUSTOMER

6 of 54

Quality 10
10 10
Loyalty Yes
CRITIQUE

They ran the project really well, and they delivered everything that they said they would.

The owner, Andrew, is really clear.

Jacqueline S.

VERIFIED Alltek Restoration, Inc. CUSTOMER

7 of 54

Quality 10
10 10
Loyalty Yes
CRITIQUE

What I liked best was that they were responsive, and I didn't get delayed. They didn't give any excuses or anything like that. They were responsive in a very timely manner.

They were close, and when they said they would be somewhere at a certain time, they were.

Jeff K.

VERIFIED Alltek Restoration, Inc. CUSTOMER

8 of 54

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very reliable

They seemed to be very knowledgeable, and they understood what needed to be done, in terms of what repairs were required.

Richard R.

VERIFIED Alltek Restoration, Inc. CUSTOMER

9 of 54

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable, they know what they're doing, and they have a very good crew working for them.

They did the job, they did it well, and they did it on time. They're a very diligent company.

Nancy A.

VERIFIED Alltek Restoration, Inc. CUSTOMER

10 of 54

Quality 10
10 10
Loyalty Yes
CRITIQUE

The quality of work was just super, and it was great that they had a clean work area. It was wonderful. We were very pleased with everything.

They were so cordial. They took us on a tour and explained everything. They were timely. They did everything right. I was very impressed.

J.R.S.

VERIFIED Alltek Restoration, Inc. CUSTOMER

11 of 54

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional.

They did wonderful work.

Alexis A.

VERIFIED Alltek Restoration, Inc. CUSTOMER

12 of 54

Quality 10
10 10
Loyalty Yes
CRITIQUE

Impeccable service, the quality of their work, and they are very thorough and very conscientious.

The prompt response to all of my questions, they were on top of everything.

Jackson K.

VERIFIED Alltek Restoration, Inc. CUSTOMER

13 of 54

Quality 10
10 10
Loyalty Yes
CRITIQUE

A huge tree, 6 feet in diameter, fell on our house during a storm on a Sunday. Mr. Easton came within one hour of my call and began taking care of getting all aspects of the damage done. They coordinated and supervised the tree being removed so that it would not cause further damage. They worked with the other contractors and the insurance company. I would highly recommend them.

Mr. Easton dealt with all of the aspects of every detail, from the contractors to the insurance company. He took time to explain everything throughout the process.

Barbara M.

VERIFIED Alltek Restoration, Inc. CUSTOMER

14 of 54

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job, and they were on time.

They were very friendly.

Barbara S.

VERIFIED Alltek Restoration, Inc. CUSTOMER

15 of 54

Quality 10
10 10
Loyalty Yes
CRITIQUE

When I first met them, I felt comfortable. I felt that they were trustworthy. I had no problem leaving them in my home. The service was just fabulous.

They kept me in the loop as the project was going. I'm very happy that I found them.

Christine Q.

VERIFIED Alltek Restoration, Inc. CUSTOMER

16 of 54

Quality 10
10 10
Loyalty Yes
CRITIQUE

Andrew Easton is wonderful to work with. He has great communication skills when it comes to explaining what to expect, and he takes a lot of pride in his work.

Mr. Easton

Esteban R.

VERIFIED Alltek Restoration, Inc. CUSTOMER

17 of 54

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very professional. They like to work with their customers. They listen to their customers, and they're on time.

They listen to their customers.

Frank C.

VERIFIED Alltek Restoration, Inc. CUSTOMER

18 of 54

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would like to say that they did an excellent work, they were very fast, and they were always on time.

I liked that they did an excellent work and that they were on time.

Fred P.

VERIFIED Alltek Restoration, Inc. CUSTOMER

19 of 54

Quality 10
10 10
Loyalty Yes
CRITIQUE

Andrew is a good guy. He cares about the job. He is honest, and he is always right about most things.

He's a good guy. He knows what he is doing. He's a good person. He has it together.

Gloria C.

VERIFIED Alltek Restoration, Inc. CUSTOMER

20 of 54

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very customer oriented. The quality of their work is unbelievable. It's nice when you find someone that you can trust in the industry.

I like that they worked on a time frame. They followed through on the time frame as discussed. Their work is clean and high in quality. I was pretty satisfied with their work.

Read All 54 Survey Responses at Ratings View