Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

Diamond certified companies are top rated and guaranteed

Why Trust Diamond Certified Flooring Installation Companies Rated Highest in Quality?

A flooring contractor installing a new hardwood floor.

You are the customer. If your goal is to choose a flooring installation company that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified flooring installation contractor. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated flooring installer and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you’ll never be fooled by fake reviews.

2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.

3) Full Disclosure: By clicking the name of a company above you’ll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

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Bojan Milosevic is owner of European Hardwood Floors, a Diamond Certified company. He can be reached at (415) 350-4364 or by email.

Bojan Milosevic

diamond certified contributor profile and expert article

Bojan Milosevic: A Paternal Partnership

By James Florence, Diamond Certified Resource Reporter

PLEASANT HILL — Bojan Milosevic got into the hardwood flooring trade when he partnered with his father to start a family business. “I came to the United States from Yugoslavia in 1996 with my family, at the age of 18,” he recounts. “My dad had experience as a floor installer, so he found a job working for a floor covering company in San Francisco. However, I didn’t like seeing my dad get bossed around by a guy who was younger and less skilled than him, so I suggested we team up and start our own flooring business. Since his English wasn’t very good, I told him I’d handle estimating and communicating with clients if he’d handle the hands-on work. We started our business in 1998, and over the following years, my dad trained me in the craftsmanship of floor installation. In 2012, I took over as owner, and I’m still running our business today.”

As owner of European Hardwood Floors, Bojan says his favorite part of his job is seeing the fruits of his labor. “I enjoy the sense of pride I feel when I look at the finished product. I also like seeing my customers happy with the work I do and getting compliments from them.”

A resident of Martinez (where he lives with his wife and their two sons), Bojan devotes the bulk of his time outside of work to being with family. “Between jobs and estimates, I basically work seven days a week, so whenever I get time off, my kids are my priority. We love Tahoe and try to get up there a couple of times each month to enjoy the fresh air and scenery.”

In regard to his professional career, Bojan emphasizes the importance of communication. “In the flooring business, I think communication is just as important as the hands-on work,” he explains. “That’s why my dad and I were such a great team, because we each handled one side of that spectrum. There are a lot of things you have to explain to customers, from product selection to complications that come up during installation. It’s important to clearly convey these things so the customer knows what to expect at the end of the job.”

When asked what he would do if he were to retire tomorrow, Bojan says he’d relocate to a more peaceful environment. “I enjoy the Bay Area and it’s a great place to be in business, but I think I’d move away and go somewhere quieter, where there’s less traffic. Actually, my dream is to live in Tahoe, so that would be nice if I could afford it.”

Ask Me Anything!

Q: What was your first job?
A: My first job after moving to the U.S. was at Burger King. My hourly wage was $4.75, and I was the happiest kid ever when I got my first check.

Q: What’s your favorite TV show?
A: “The Big Bang Theory.”

Q: What’s your favorite local restaurant?
A: I have two: Rocco’s Ristorante Pizzeria and Opa! Authentic Greek Cuisine, both of which are in Walnut Creek.

Q: Are you an early bird or a night owl?
A: An early bird. I’m usually up at 6am just to get some things done before I go to work.

Q: If you could travel anywhere in the world, where would you go?
A: I would love to explore Europe a little more. There are a lot of countries that my wife and I haven’t been to yet.

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Questions to Ask When Choosing Hardwood Flooring


PLEASANT HILL — When choosing hardwood flooring for your home, make sure you’re getting a quality product that’s also right for your home. One of the best ways to do this is to ask plenty of questions. Here are a few to… Read more

Expert Video Tip

Video: Tips for Choosing Hardwood Flooring

Complete Video Transcription:

PLEASANT HILL — Host, Sarah Rutan: When replacing your home’s hardwood floors, take the time to choose a quality product that meets your needs. Today we’re in Pleasant… Read more




Wilsonart Laminate Flooring
Daltile Tile Flooring
Cryntel Vinyl Flooring
Mirage Flooring
Armstrong Flooring
Manningon Flooring
Tarkett Floors
Mohawk Flooring
Shaw Flooring
Congoleum Flooring
Marmoleum Flooring
Amtico Flooring

laminate flooring
floor tiles
hardwood flooring
walnut flooring
ceramic tile flooring
linoleum flooring
maple flooring
marble flooring
teak flooring
garage flooring
plank flooring
rubber flooring
cherry flooring
commercial flooring
slate flooring
parquet flooring
pine flooring
vinyl flooring
bamboo flooring
cork flooring
wood flooring
oak flooring
engineered flooring

Bay Point
Bethel Island
Discovery Bay
El Cerrito
El Sobrante
Hilltop Mall
Los Medanos
North Richmond
Pleasant Hill
Point Richmond
Port Chicago
Port Costa
Rheem Valley
San Pablo
San Ramon
Tara Hills
Vine Hill
Walnut Creek
Walnut Heights
West Pittsburg


The following agencies and associations are knowledgeable about different aspects of the flooring installation trade and industry. If you still have questions after reading the above articles, you may find more information about hiring flooring installation companies or choosing new flooring for your home at the following links:

American Floorcovering Alliance (AFA) (http://www.americanfloor.org/)
Carpet American Recovery Effort (CARE) (http://www.carpetrecover.org/)
Carpet Cushion Council (CCC) (http://www.carpetcushion.org/)
Certified Floorcovering Installers (CFI) (http://www.cfiinstallers.com/)
Carpet & Rug Institute (CRI) (http://www.carpet-rug.com/)
National Association of Floor Covering Distributors (NAFCD) (http://www.nafcd.org/)
The Vinyl Institute (VI) (http://www.vinylinfo.org/)
Contractors State License Board (CSLB) (http://www.cslb.ca.gov/)
California Department of Consumer Affairs (DCA) (www.dca.ca.gov)
Floor Installation Association of North America (FIANA) (http://www.fiana.org/)
Floor Covering Installation Contractors Association (FCICA) (http://www.fcica.com/)
National Wood Flooring Association (NWFA) (http://www.woodfloors.org/)
Professional Flooring Installers Association (PFIA) (http://www.pfia.org/)
Wood Floor Covering Association (WFCA) (http://www.wfca.org/)

Know What You Want
Have Services in Mind Before Calling Contra Costa Flooring Installers

Many homeowners want to know their goals and details of their flooring installation needs before calling local flooring installers in Contra Costa County, including those that serve Danville, Antioch, San Ramon, Walnut Creek and Pittsburg and other areas for more information about specific services and rates. 

Knowing what you want from your flooring contractor and from the finished project means you’re more likely to be happy with the results of your new flooring installation. So before calling or hiring local flooring installers, ask yourself the following questions:

  1. Do I want to hire a Diamond Certified flooring installation company that is rated best in quality and backed by the Diamond Certified Performance Guarantee?
  2. Why do I want new flooring installed, and in which areas of my home am I hoping to have new flooring installed?
  3. Are there any specific requirements or wishes I have for the project?(This includes types of new flooring, new flooring materials or colors, installation details, etc.)
  4. What is my budget for new flooring?
  5. Do I have a firm timeline or specific date by which I need the new flooring installed?
  6. What personal characteristics and professional qualities am I looking for in my Contra Costa County flooring installation contractor?

You may want to take notes of your wishes, expectations and goals, including the answers to the above questions. This can help you keep a clear vision of your wants and needs as you move forward. You may also want to keep a file of samples, ideas and photos of flooring installations you like.

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What To Ask In Person
Local Flooring Installers Should Answer Your Questions in Person

Now you’ve narrowed your list of choices by interviewing a few local Contra Costa County flooring installation services. The next step is to meet with the top competitors in person. This will give you a chance to ask more questions, show the flooring installers the area where you want new flooring installed, and allow them to prepare an accurate estimate.

Take notes on your conversations, including the answers they give you and any other pertinent observations or information that may be helpful in making your final decision.

Some questions you may want to ask in person include these:

  1. How long will my new flooring installation take from start to finish?
  2. What is your approach to a project of this size and scope?
  3. Will I be able to stay in my home during the flooring replacement, or should I consider staying at a different location until the new flooring installation is complete?
  4. Does your flooring installation company carry a bond large enough to cover reorders, repairs, and reinstallation if there’s a problem with my new flooring?
  5. How do you bill for your services? 
  6. Will your estimate clearly delineate all needed materials and work on a line-item basis, including separate estimates for labor and materials costs?
  7. When is payment due? Upfront, in conjunction with phases of work completed, or at the end of the job? (Beware of flooring installers who ask for large deposits or money down before performing any work. Contractors are not allowed by law to ask for more than $1,000 down or 10 percent down, whichever is more.)
  8. Who inspects the job for quality work during and after the flooring installation?
  9. What will be done to ensure the quality of the flooring installation work?
  10. Whose responsibility is it to remove and dispose of existing flooring?
  11. How will you protect my home, furnishings, and property from damage during the flooring installation?
  12. How will I care for my new flooring and maintain my warranty coverage?
  13. Will installing new flooring in my home increase its value?
  14. Do you have recent customer references I can call who hired your flooring installation company for services like those I’m considering?
  15. Do you offer written warranties and guarantees on your work?
  16. How would I handle future service issues or problems with my new flooring? Are you responsible for warranty work if there’s ever a problem with my new flooring installation?
  17. What can I do to simplify the process of getting new flooring installed?
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  • What To Ask References
    Call References For More Detailed Information on Your Flooring Installer Choices

    If you want quality from a flooring installation company in Contra Costa County and the greater Bay Area, you can have confidence choosing among Diamond Certified companies. Diamond Certified flooring installers are usually your best choice for new flooring installation services because all certified companies have passed an in-depth ratings process that most other companies can’t pass. Diamond Certified reports are available online for all certified companies. And you’ll never be fooled by fake reviews, because all research is performed in live telephone interviews of actual customers. 

    If you can’t find a Diamond Certified flooring installer in Concord, Richmond, Antioch, Walnut Creek and Pittsburg or within reach of your location, you’ll have to do some research on your own. In that case, it’s wise to call through a list of references provided by your flooring installation service. Keep in mind, though, that references provided to you by local companies are not equal in value to the large random sample of customers surveyed during the Diamond Certified ratings process. That’s because references given to customers from companies are rarely randomly selected from all their customers. Instead, the contractors will likely give you a few customers to call that they know are satisfied with their new flooring installation. 

    If you do call references on your own, specifically ask for a list of the Contra Costa County flooring installer’s 10 most recent customers. This will help avoid them giving you the names of only customers they know were satisfied. Then, have a written list of questions to ask each former customer so that you get the answers you need to make a more educated decision.

    The following list of sample questions will get you started. Add to it questions that pertain specifically to your job and the Contra Costa County flooring installation services you’re considering.

    1. Were you satisfied with the flooring installation services from _(Contra Costa County flooring installation company name)_?
    2. What type of work did they do for you (new flooring installation throughout the whole house, new living room flooring, kitchen flooring installation, bathroom flooring installation, new hardwood flooring installation, tile flooring installation services, etc.)
    3. Did the Contra Costa County flooring installation contractor you hired complete the work on time?
    4. Did the contractor keep you informed about the status of the project?
    5. Were there unexpected costs added to this flooring installation? If so, what were the charges for and were they avoidable?
    6. If you live in a smaller town or Discovery Bay, Lafayette, Cowell, Crockett, El Sobrante, Rodeo, Tara Hills, West Pittsburg, did the flooring installer charge extra to travel to your home?
    7. Did the Contra Costa County flooring installers show up on time?
    8. Did they keep your home clean during the work and clean up after finishing the new flooring installation? 

    If you buy new flooring in the future, would you use this installation contractor again? 

    Would you recommend this Contra Costa County flooring installation service to friends or family? 

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  • Review Your Options
    Use Your Notes to Hire a Good Contra Costa County Flooring Installation Company

    The Diamond Certified symbol has been awarded to companies that scored Highest in Quality in an accurate ratings process.

    Before signing a contract with the best flooring installation company in Contra Costa County for you, it’s important to consider the following questions. Those answers, along with a final review of your notes and your overall impression of the contractors you’ve interviewed, will help you make the best decision for you.

    1. Can the Contra Costa County flooring installation companies you’ve interviewed from Pleasant Hill, Concord, Martinez, Richmond and Brentwood or other areas meet your needs in terms of scheduling, materials, budget and installation preferences?
    2. Are the flooring installers knowledgeable about the type of flooring you’re considering and any special installation methods? 
    3. Can they provide or help you choose or purchase the materials needed?
    4. Is the flooring installation company you’re considering sensitive to your budget? Can they offer solutions, materials and installation methods that fit your resources?
    5. Do the flooring installation services in Contra Costa County offer warranties in the event of a product failure or installation error? Will they give you all guarantees in writing?
    6. Did one Contra Costa County flooring contractor stand out above the others as the best choice for you?
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  • How To Work With
    Get the New Flooring of Your Dreams From Contra Costa County Floor Installation Services

    Before interviewing and choosing a good flooring company in Contra Costa County, decide exactly what you want done. Know the budget range you’re looking to stay within, and any specific colors or materials you want. 

    This will help you better express yourself to the flooring installation contractors you talk to, and will give each company the chance to bid on the same project details. Knowing your wants, needs and budgetary limitations will also help you define your boundaries so that you don’t end up with more than you want or need.

    Having decided the scope of your new flooring will give you a good idea of whether you want to stay in your home during the flooring installation work or temporarily relocate. If you’re having all of the flooring in your home replaced, you’re having major work done, or have chosen a complicated flooring project that will take longer than a few days to complete, you may want to stay with a friend, relative, or in a hotel. This is especially true if the new flooring will be installed in the kitchen, bathrooms, bedrooms, or main living space and will be hard to work around.

    Talk with your flooring contractor about what you’re considering and their recommendations. They should be able to give you an accurate time estimate and advice from personal experience on other projects in Danville, Antioch, San Ramon, Walnut Creek and Pittsburg and beyond to help you decide the best action for you. Some jobs take only a day or two, while others can be weeks long depending on the type of flooring you’ve chosen and the installation method required.

    Sign a Contract with a Good Contra Costa County Flooring Installation Company
    Once you’ve found the Contra Costa County flooring installation contractor that is best suited to your job, ask for a detailed estimate and a contract. The contract should include the price, start and end dates and any special requests you’ve agreed upon with your local flooring installer. Confirm any warrantees or guarantees at this time and make sure they’re in writing.

    Read through the estimate and be sure you understand all terms and limitations before you sign the contract. Look for estimates that are detailed and include exact materials (including material grades) and installation specifications. Line-item estimates and contracts that provide specifics including totals for labor and materials are best, because they leave out the possibility of misunderstanding or misinterpretation. Ask for clarification and have any questions answered at this point, as well as write in any verbal agreements you’ve made with your flooring installation service.

    The contract you sign with your Contra Costa County flooring installer is binding, so for your protection, never sign a blank or incomplete estimate, or one you don’t totally understand or agree to.

    Prepare for Your New Flooring Installation
    The Contra Costa County flooring installation service that you’ve hired is responsible to live up to the terms they’ve agreed to in the contract. However, there are a few things you can do to make the job go faster, smoother, and more easily. You may also be able to avoid damage, errors and frustration if you take a few simple steps to make their job easier.

    Provide adequate storage space if required. Experts recommend that new flooring, especially hardwood flooring, be stored in the room where it will be installed for no less than 48 hours before installation. This helps with acclimation, and can prevent the floor from buckling, bowing, or experiencing gaps after installation. Likewise, during the installation work, your flooring installer may need you to keep some additional materials and tools at your home to ease the process and make the work go faster. Before the job begins, ask your flooring installation company if you’ll need to have space for materials and, if so, how much space is needed and for how long.

    Make room for work trucks. Construction vehicles are often large and may need special parking consideration. During the contract phase, ask your contractor how many work vehicles will need parking space, and whether trailers or other large vehicles will be on site and when. Walk through your property with your Contra Costa County flooring contractor and have them look for any clearance issues or other hazards that you can move or minimize before the work begins.

    Prepare your home for the mess of flooring installation. Even the most careful flooring installers in Pleasant Hill, Martinez, Concord, Richmond, Brentwood, Danville, Antioch, Walnut Creek, Pittsburg and San Ramon and the rest of Contra Costa County admit that putting in new home is often a dusty job. Many floor laying contractors will provide barriers to prevent dust from entering the rest of your home, but you may be able to save time and money by preparing your home yourself. Talk with your flooring contractor about steps you can take to help keep the inevitable floor installation mess confined.

    Clear the rooms where the new flooring will be installed. Remove all furniture, decorations, rugs and other movable objects from the rooms to be remodeled, including art and objects on walls, unless you’ve contracted with your floor installer to have them provide this service. This will protect your valuables from dust and damage, and will allow your flooring company to get right to work. You may also want to temporarily store any heirlooms or expensive items that are located in high traffic areas of your home and walkways to and from the rooms where the new flooring will be installed. The vibrations of flooring installation activities can sometimes cause items to shift on and fall from shelves and walls, so take down any artwork, decorations or heirlooms in other rooms that may be sensitive to the movement from floor laying.

    Keep children and pets away from the rooms being refloored. So for their safety, keep pets and children out of the area where your new floors are being installed. It’s wise to keep everyone away from the area where the new flooring installation is taking place even during off-hours as building tools, unfinished construction and exposed wires may pose a safety hazard. You also want to avoid disturbing floors that are drying or settling, so do not walk on new flooring until your flooring contractors give you the go-ahead.

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  • Be a Good Customer
    How Can You Be a Good Flooring Installation Company Customer?

    It’s the flooring installer’s responsibility put in quality new flooring using the best possible installation techniques. But you play a big part in the success of your new flooring installation, too. 

    Doing your due diligence in choosing a good Contra Costa County flooring installation service and then actively working to be a good customer can help better your chances that you’ll get the best service and flooring installation services possible. That goes for flooring installers in Concord, Richmond, Antioch, Walnut Creek and Pittsburg and other locations.

    Here are a few simple steps you can take to be a good customer:

    • Be clear and upfront about your expectations for your new flooring installation. Let the floor installers know what you want, the long-term outcome you’re expecting and specific ways they can satisfy your expectations.
    • Remember, a friendly smile goes a long way!
    • Before you hire a flooring installer in Contra Costa County, restate your expectations and goals, and reiterate your understanding of the agreement. Most problems with local flooring installation  services in Contra Costa County and the rest of the Bay Area occur because of a breakdown in communication. By being clear about your expectations and theirs, you can avoid most conflicts.
    • Ask your floor installation company if you should call to check on the progress or if they will call you with updates.
    • Be sure your contractor has a phone number where they can reach you at all times while they’re installing your new flooring. The work will move along more smoothly if your flooring installation contractor can reach you for any necessary updates, questions or work authorizations.
    • Return calls and emails promptly to keep the work on schedule.
    • Pay for the completed flooring installation services promptly, as promised in your contract or work agreement.

    Why would you want to be a good customer? Flooring installation contractors in Contra Costa County, including those in San Ramon, Danville, Brentwood, Martinez and Pleasant Hill and other areas, appreciate customers who are straightforward, honest and easy to work with. 

    Your good customer behavior sets the tone from your end and creates an environment conducive to a good relationship. That means the work may go faster and smoother, and you may be able to avoid or end any misunderstandings or disagreements sooner.

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Check The Work
Verify the Completed Work Before Your Flooring Contractor Gives You an Invoice

Request that your Contra Costa County flooring installer walk through the job with you after the new flooring is completely installed and before they leave the job site for the final time. Have them give you an invoice for the final bill. Look over the completed work with them and review it against your original contract and final invoice, ensuring that all work was completed as promised and that you were billed for only the work that was done and products that are represented. 

This is the time to ask your flooring installation contractor to make right any errors, mistakes, missing items or services, or other problems you see. You should also get clarification on questions you have or discrepancies. Have your flooring installer review with you any special cleaning, maintenance or wear instructions to help you keep your new flooring looking good for years to come.

Complete invoices will always include:

  • The flooring installation contractor’s name, physical address and state license number.
  • A complete list of all work performed.
  • An itemized list of all materials used.
  • The total cost for the flooring installation services, including the itemized amount charged for labor.
  • A written explanation of any warranties or guarantees provided by the flooring manufacturers and flooring installation contractors.
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Written Warranties
Request All Warranties in Writing for Your Protection

Not all Contra Costa County flooring installers guarantee their work, but the best ones will. Together with warranties from the flooring manufacturers, installation warranties help protect you against errors, poor installation practices and materials that don’t stand up to your expectations.

If the flooring installation services in Pleasant Hill, Concord, Martinez, Richmond and Brentwood, Clyde, Briones, Bethel Island, Oakley, Port Costa, Rheem Valley, Richmond, Walnut Heights, Diablo or your area provide warranties on their work, they should be willing to give you a written document that explains the warranty coverage, their obligations, and your duties. This should be part of your initial contract documents and should be signed by both you and your contractor.

For your protection, the following items should be included in any written guarantee document:

  • The Contra Costa County flooring installation contractor’s name, physical address and state license number.
  • A description of what exactly the warranty covers. This should include whether the flooring installer will repair or replace any faulty materials or workmanship. 
  • Your responsibility in the case of a problem and what you need to do in order to redeem the warranty.
  • How long the warranty is valid, and whether it expires on a specific day or is prorated (meaning, the warranty coverage and amount owed for repair or replacement diminishes over time).
  • If the warranty coverage is transferable to the new owner if you sell the building in which the new flooring was installed.
  • Any actions or non-actions on your part that may invalidate or lessen the warranty.
  • Information about manufacturer’s warranties or any third-party warranty coverage, and who is responsible for that guarantee should there be a problem.
  • Any exclusions must be explicitly stated.
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Top 10 Requests
Flooring Installation Services Requested in Contra Costa County

Some of the most popular types of flooring installation services requested of Contra Costa County flooring installers are listed below, along with a description of the services offered. 

Engineered Flooring Installation Services
Engineered flooring, including engineered wood flooring, is special composite flooring that is manufactured for a specific appearance, wear and quality. Most engineered wood flooring comes with specific instructions for installation to preserve its quality and stability. Whether you’re hiring in San Ramon, Danville, Brentwood, Martinez and Pleasant Hill or another area of Contra Costa County, ensure that your flooring installer understands how to put in engineered flooring before allowing work to begin.

Carpet laying Services
Carpet installation, also known as carpet laying, is a skilled job that should only be done by approved carpet companies in order to preserve the manufacturer’s warranty that comes with your new carpeting. Carpet installation usually requires the installation of a pad or cushion under the carpeting, as well as special attention to keeping the material taut to prevent wrinkles and bumps.

Bamboo Flooring Installation
Bamboo flooring, like other types of modern eco-friendly flooring options, requires specialty installation that takes into account its construction and special properties. Bamboo flooring is hardy, beautiful and a more green choice than other kinds of flooring; however, not all flooring installers in Contra Costa County and the Bay Area know how to handle it. Talk to your local flooring contractor about their experience with bamboo flooring and whether they are comfortable taking on your job, if that’s what you have in mind for your new flooring.

New Laminate Flooring Installation in Contra Costa County
Laminate flooring is growing in popularity again now that construction processes and manufacturing have caught up to make it a more economical and eco-friendly possibility. Laminate flooring is often easy to install and is a service most local flooring installers readily know how to do.

Garage Flooring Installation
Garage flooring installation services may include nonslip flooring, grease resistant flooring, concrete overlays, skid-resistant flooring, and other types of flooring that are especially suited to garages, basements and other areas that may be damp or used for more industrial purposes than homes. Some Contra Costa County flooring installers specialize in garage flooring surfaces.

Install Rubber Flooring
Like garage flooring, rubber flooring may be a nonslip, skid-resistant, moisture-proof flooring that is used in industrial situations or in homes. Rubber flooring can be made to look more like typical home flooring, and may be a good option for laundry rooms, basements, and even bathrooms, or rooms that are more prone to become wet or require specialty flooring. Talk with flooring installation companies in Pleasant Hill, Concord, Martinez, Richmond and Brentwood and your area if you are interested in having rubber flooring installed to see if it’s the best option for you and your home.

Custom Oak Flooring Installation
Custom oak flooring, like other types of custom wood flooring, should only be attempted by a professional flooring installation service that is skilled at and experienced with custom wood floor installation. Depending on the materials, your custom wood flooring installation may require specialty installation techniques and on-site finishing that only experts may know how to do effectively.

Installation of New Tile Flooring in Contra Costa County
Tile floors are popular in bathrooms, entry ways, laundry rooms, pool decks and other indoor and outdoor applications. However, in the Bay Area where seismic movements and other factors may impact the sturdiness of tile applications, you’re smart to find a tile installer who can help you decide which tile is the best size and material for your home, which grouts and backings are necessary, and how thick the subflooring needs to be in order to prevent cracking and damage over time.

Professional Stone Flooring Installation
Stone floors such as granite, slate, marble, travertine, and other raw and manufactured stone products are very popular for their beauty, wear and the value they bring to homes. Homeowners who are considering stone floors should be ready to carefully interview stone flooring installers, though, so that they are sure to find good companies who can install the flooring appropriately for the space and in a way that protects the stability and strength of the stone without

 compromising the beauty of the installation. Because stone floors can be heavy, you may need a custom underlay or thicker subflooring to support the weight of the new stone floor installation.

Wood Flooring Installation
Wood flooring installation services depend on the type of wood planks the flooring is made out of, whether it’s solid wood, hardwood, manufactured wood, tongue-and-groove wood flooring or nail-down wood flooring planks. Wood flooring can be expensive, and is also a good value-builder for homes, but only if the flooring has been installed well by competent wood flooring installation services who understand the material and the complexity of installing it correctly.

Preferred Flooring Brand Installations in Contra Costa County
While independent flooring installation services in Contra Costa County, including those in Danville, Antioch, San Ramon, Walnut Creek and Pittsburg and other areas, can install flooring by any manufacturer, there are some flooring brands that are more popular than others. The following are commonly-requested flooring brand installations made of Bay Area flooring installation companies.

  • Armstrong Flooring Installation
  • Daltile Flooring Installation Services
  • Mohawk Flooring Installation
  • Shaw Flooring Installer Services
  • Mannington Flooring Installation
  • Mirage Flooring Install
  • Marmoleum Flooring Installation Services
  • Bruce Hardwood Flooring Installation
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Glossary Of Terms
Glossary of Flooring Installation Terms You Should Know

Acclimation is allowing new flooring to adjust to the environment where it will be installed, especially to allow it to adjust to the levels of moisture and humidity before installation. It is important to let flooring acclimate for at least 48 hours in the rooms where it will be installed before installation so that it is less likely to warp, crack, spread or have other problems once it’s in place.

Also known as: flooring acclimation, hardwood flooring acclimation

A swirl or twist in the grain of hardwood flooring. Some types of hardwood floor have very distinctive burl patterns. Your flooring installation service should be conscious of burls, knots, coloration patterns and other unique attributes of your flooring when they place it for a better looking finished product.

Also known as: wood grain pattern, hardwood flooring grain, wood flooring burls

color variation
Some wood species have a natural color variation from board-to-board. This is true in hardwood flooring and manufactured wood flooring, including prefinished flooring. Ensure that your flooring installer knows how to appropriately space and lay flooring so that you don’t have unwanted patches of similar colored flooring, and instead have evenly distributed boards of varying colors.

Also known as: variegation, color patterns, hardwood flooring color variation 

certified flooring installers
Flooring installers and flooring installation companies that are certified by certain manufacturers to install their flooring products. Certified flooring installers often have to take classes and pass tests that label them as certified installers. Some flooring brands offer better warranties to customers who have flooring installed by certified installers. Other brands don’t guarantee flooring that is installed by anyone other than a certified flooring installer.

Also known as: certified hardwood flooring installers, company certified flooring installers, certified flooring installation services

DIY is an acronym for “do it yourself,” and refers to projects that can be done by homeowners and laypeople instead of only professionals. DIY levels range from easy to difficult, so be sure you know how hard the project is before you decide whether to do it yourself or call a professional flooring installer. More advanced projects may require complex tools, materials and more DIY project experience.

Also known as: Do It Yourself, do-it-yourself, diy projects

engineered hardwood flooring
Engineered hardwood flooring is made from multiple layers of wood assembled in a cross-ply (sometimes known as “crisscross”) construction. The top layer shows a particular wood species and color when the planks are installed, while the underlying layers may be a different type of wood or even plywood. Due to its construction, engineered hardwood is more stable and hardy than most kinds of solid hardwood. This means it may last longer, stand up to rougher conditions, and can usually be installed in situations calling for higher grades of hardwood and over concrete subflooring or other less-perfect subfloors.

Also known as: engineered wood flooring, engineered flooring, engineered hardwoods

Changes in the size and shape of wood floor due to swelling and contracting of the floor boards as a result of moisture and humidity in the air. To help avoid this, flooring should be acclimated in the room where it will be installed for at least 48 hours before installation. Homes with wood flooring should also be careful to maintain moderate temperatures and humidity, and to avoid sudden or severe temperature and humidity swings. Hardwood floors should also be avoided in very wet rooms or rooms where moisture may pool on the floor.

Also known as: wood flooring expansion, floor board swelling, wood floor board contraction

expansion gap
A space between flooring boards intentionally left to account for and avoid damage due to expansion. Small expansion gaps are wise to prevent damage to wood floors.

Also known as: wood flooring gaps, flexion gaps

expansion spacing
Small spaces left between wood flooring edges and baseboards to allow for expansion are known as “expansion spacing”. These expansion spaces help prevent damage such as warped floorboards by leaving a little space for flooring to expand and contract near the baseboards. Without intentional expansion spacing, wood floors may buckle, warp, or pull up at the edges when exposed to humid conditions or moisture.

Also known as: floorboard spacing, expansion gap spacing, humidity expansion spacing

floating floor installation
Flooring installation method in which individual flooring planks are glued or interlocked together, without attachment to the subfloor is known as a “floating floor”. These floating floors are useful for reducing echoing and sound, and for certain types of wood flooring. It also allows homeowners to leave existing flooring in place when putting down new flooring. Floating floors can be installed over concrete, ceramic flooring, existing vinyl flooring, old wood flooring and even some types of low carpet.

Also known as: floating floor, floating flooring

flooring grade
Like with other building products, flooring comes in various grades, from low-grade and builder grade to high-grade and professional grade. Flooring grade reflects the quality of the flooring, and can often indicate how well it will stand up to use over time. Lower grades of flooring are usually less expensive than higher grades, but they may not offer the same value as higher grade flooring. Ensure your flooring installer is putting in the grade of flooring you expect. Flooring grade should be listed on your estimate and in the contract you sign.

Also known as: industrial grade flooring, residential grade flooring, professional grade flooring, flooring hardiness, value grade flooring

Different sheens of flooring is known as the floorings’ “gloss”. Gloss levels available include high gloss, semi-gloss, low gloss, and ultra-low gloss. Levels of flooring gloss depend on the type of flooring chosen, the flooring grade, and customer preferences. High-gloss flooring may be harder to maintain than other types of flooring because it may show dust and scratches more easily than lower-gloss flooring.

Also known as: gloss level, flooring gloss

grade level
Grade level refers to the level of construction relative to the ground around it. This, below-grade means below ground level, on-grade is at ground level, and above-grade is above ground level. Different types of flooring require different grade levels of installation.

Also known as: flooring grade level, flooring grade, grade of flooring

The visible lines in wood that show the natural growth rings of the original tree are known as the wood’s grain. In some species, these can be very pronounced and can add a unique, beautiful pattern to the floor. Flooring installers should take care when installing wood flooring with pronounced grain so that all of the grain is running in the same direction, and to mix up the pattern so the floor is uniform and even to fit the customers’ tastes.

Also known as: wood grain, hardwood flooring grain

hand-scraped flooring
Hands-scraped flooring is also called hand-sculpted flooring. With hand-scraped flooring,  hardwood planks are individually scraped to create distinctive, one-of-a-kind floors with ridges, low areas and visual interest.

Also known as: hand-sculpted flooring, hand-scraped wood flooring, hand scraped wood flooring planks, hand scraped plank flooring

high-density fiberboard
The core board used to make engineered hardwood is known as high-density fiberboard, or HDF. HDF is harder and more durable than plywood because it is made by compressing fibers of wood chips and then joining them with an adhesive or binder at high temperatures.

Also known as: HDF

high pressure laminate
High pressure laminate is laminate flooring created with an extra-hard fusing process. The surface, inner layers, and backing layer of high pressure laminate flooring are fused in a multiple-step press operation to make it more durable and stable than other types of laminate flooring.

Also known as: HPL, high pressure laminate flooring

Janka Hardness Test
The Janka Hardness Test is the hardness rating which rates the hardness of various wood species on a scale. The Janka Rating helps flooring installers and homeowners decide which wood flooring is best for their needs.

Also known as: Janka Hardness Rating, Janka Rating, Janka Test

laminate flooring
Laminate flooring is a hard surface flooring that features a fiberboard core and Melamine top layer. Laminate flooring comes in blocks, planks, and squares. Laminate flooring is popular in kitchens, bathrooms, laundry rooms, entryways and other spaces that require a hardy and long-wearing flooring type.

Also known as: laminate floors, durable laminate flooring

laminate flooring glue
Laminate flooring glue is a special adhesive used to secure laminate flooring to the underflooring, and on other types of flooring, to provide extra durability and moisture resistance in areas that might be exposed to high moisture, such as bathrooms, laundry rooms, and kitchens.

Also known as: laminate flooring adhesive, flooring adhesive, flooring glue, durable flooring adhesive, durable flooring glue, flooring mastic

locking installation system for flooring
The locking installation method of installing laminate or wood flooring includes the use of a unique tongue-and-groove secured system that allows for easy installation of boards by just locking edges into place. No glue is required in locking floor installation systems, so it is a faster way to install flooring. This is a common method for DIY floor installation. Locking floor installations are a type of floating floor installation, so they are sometimes referred to as “locking floating floors”.

Also known as: locking floors, locking flooring installation system, locking floating floors

nail down
A “nail down” is a common flooring installation method that uses nails to attach flooring to the subfloor.

Also known as: nailed floor, nail secure flooring

natural stain
A clear finish for wood flooring that allows the natural colors and grain to show is known as a natural stain, since it doesn’t add artificial color or stain to the raw flooring.

Also known as: neutral stain, natural flooring stain, natural flooring stain, natural wood flooring stain

prefinished flooring
Hardwood floors that are stained and sealed by the manufacturer prior to installation are known as pre-finished flooring or prefinished flooring.

Also known as: prefinished flooring

radiant heated flooring
Heating systems installed under flooring are known as radiant heated flooring. This may be done by coils or water, depending on the installation. Radiant heating flooring systems are usually used under stone, tile, ceramic and other hard flooring that is often cold in winter.

Also known as: radiant heating, radiant heat floors, radiant heat flooring

site-finished flooring
Hardwood floors that are stained and sealed by the flooring installer or finishing contractor at the installation site are called site-finished flooring or unfinished flooring, as opposed to prefinished flooring.

Also known as: unfinished flooring, raw flooring

The structural layer that supports the flooring, and on which some types of flooring may be installed is known as the subfloor.

Also known as: subflooring

tongue and groove flooring
Tongue and groove flooring refers to flooring with alternating grooves and protruding areas that fit together so the flooring can be snapped into place. This type of flooring often doesn’t require another type of adhesive to keep the boards together, making it a faster way to install flooring.

Also known as: tongue and groove floor installation, tongue and groove boards, tongue and groove floors

transition strip
A strip of flooring that bridges two floors of different heights to equalize the heights. Transition strips are functional and decorative, as they can tie in two rooms or two types of flooring with a finished look. A threshold is another name for a transition strip between two surfaces.

Also known as: transitional flooring strip, threshold

The layer of material installed over a subfloor to provides a better or more stable surface for new flooring is called an underlayment. Underlayments can be waterproof, soundproof or moisture proof to help keep the new flooring secure and protected.

Also known as: flooring underlay

VOC is an acronym for volatile organic compounds, which are gases that can trigger allergic reactions, asthma, and upper respiratory infections.

Also known as: volatile organic compounds, VOCs

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Frequently Asked Questions
Frequently Asked Questions About Flooring Installation and Flooring Installers

Your flooring installer should be able to answer all of your questions about your new flooring and how it pertains to your home and environment. However, some commonly-asked questions of flooring installers are listed below, together with common answers, for your information. 

As always, rely on your flooring installers advice for your specific questions about your new flooring or installing new flooring in your home or business.

Q: Why choose Diamond Certified flooring installation contractors?
A: Diamond Certified helps you choose a flooring installation service with confidence by offering a list of top-rated local companies who have passed the country’s most in-depth rating process. Only flooring installation companies rated Highest in Quality earn the prestigious Diamond Certified award. Most companies can’t pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with ongoing research and ratings. And your new flooring installation is backed by the Diamond Certified Performance Guarantee. So you’ll feel confident choosing a Diamond Certified flooring installer.

Q: Is there a way to avoid flooring installation scams?
A: Yes. You can protect yourself from hiring unscrupulous flooring installers or those who would install cheap flooring that doesn’t offer you the value you’re seeking. First, know what you want and expect in your new flooring and from your local flooring installers. Focus on quality and value instead of price, and you’re more likely to find a quality installer. Then, interview several licensed and insured flooring installers over the phone before inviting the stand-outs to your home or business to give you an estimate for installation services. Compare at least two to three bids, paying special attention to look for detailed bids that outline specific materials, the installation techniques to be used, and line item costs for labor and materials. Again, look for the flooring installers that give details and specifics. You’ll also want to ask for and review the guarantees the flooring contractors offer. These should cover both the materials (if the installer is also providing the flooring to be installed) and the workmanship. The guarantee should give specific repair or replacement information, expiration dates, exclusions, and instructions for what to do if you need to make a claim. Then, sign a contract that serves the interests of both you and your flooring installation company. If you do these things, you’re more likely to weed out underperforming companies and those that are in the business only to make money rather than to serve customers. See the helpful articles above for specific interview questions to ask, tips on what to look for in local flooring installation companies, what should be included in warranty documents and contracts, and more.

Q: Can I save money by buying a cheaper carpeting and installing it over a higher-quality pad or cushion?
A: Good carpeting pads and high-quality cushion does help carpeting perform better, but it can’t improve the quality of cheap carpeting. If you buy low-quality carpeting and install it on good padding, your feet will feel more cushion when you step down, but you will still feel and see the lower quality of the carpeting. It may be scratchy or rough on your feet, and it will probably not look or wear as well as high quality carpeting. 

Q: How do laminate wood flooring panels fit together?
A: That depends on the type of laminate wood flooring you’ve purchased. Some laminate flooring brands easily snap or slide together by hand, others require the use of a laminate flooring installation mallet. Your flooring installer should be familiar with the specifics of the product you choose to ensure the best quality and longest lasting installation.  

Q: Where can I have new laminate flooring installed?
A: Laminate flooring is a customer favorite because it is so versatile and can go in almost any room of the house. However, laminate flooring is not usually the best choice for damp or wet locations, or locations that require wet mopping, such as laundry rooms, bathrooms, porches and other similar rooms. Moisture can warp laminate flooring or cause it to swell, so you never want to install laminate flooring in rooms where there is a chance of standing water on the flooring. No matter where you install your new laminate flooring, you’ll want to be sure to clean up all liquid spills immediately and completely.

Q: What precautions should my flooring installer take before installing new laminate flooring?
A: Flooring installers should look for smooth, dry, flat sub-flooring on which to lay new laminate flooring. They should also consider putting a soundproof underlayer below new laminate flooring to reduce echoing and other unwanted noise. Concrete flooring and other base floors should have a waterproof barrier or vapor barrier installed before the new laminate flooring. You should also ensure that your flooring installer stores the new laminate flooring in your home—particularly in the room where it is to be installed—for at least 48 hours—before installation to allow for acclimatization and to prevent warping, gaps and other installation flaws. The laminate flooring installer should also be familiar with the product you’re contracting with them to install as well as any special manufacturer specifications for installation. The room where installation takes place should be at least 65 degrees, with a floor surface temperature of at least 59 degrees. Those temperatures should be in place and constant for at least three days before and after installation for the best installation possible.

Q: Can I install flooring as a wall covering or as a backsplash?
A: Most types of flooring are not recommended as wall coverings, backsplashes or other vertical surfaces. Talk with your flooring installation contractor about your specific job request and flooring type to see if what you want is possible and prudent. If the flooring type you want installed on a vertical surface isn’t a good fit, which it may not be, the contractor may be able to suggest a different product to achieve the same look you’re hoping for. 

Q: How much extra flooring should I order in case of emergencies?
A: Most flooring installers recommend planning for five to 10 percent more flooring than your original estimate calls for. This will allow for damage, waste or mistakes during installation and should leave you with some extra product you can keep on hand for future repairs should your new flooring become damaged.

Q: What is the difference between prefinished hardwood floors and unfinished hardwood floors?
A: Prefinished hardwood flooring is stained and sealed by the manufacturer at the plant before the sale or installation. Unfinished hardwood flooring is raw, unfinished wood flooring that is installed in your home or business before it is finished. Talk with your flooring installer about which is the best choice for you.

Q: Will there be variations in my flooring?
A: Yes, you can expect variations in flooring, especially if you are installing hardwood flooring, natural stone flooring, and even manufactured flooring. That is because natural products vary in grain, texture and color. Likewise, manufactured flooring may vary in color and finish depending on the batch. It is wise to buy all of the flooring (plus an additional five to 10 percent) you need at one time, so it is likely to come from the same production batch. Your installer should also take care to mix up boxes of prefinished flooring to keep the floor from being too uniform in some places, or lay out natural flooring pieces for inspection before installation to avoid any unwanted patches or concentrated areas that highlight color or pattern variances. 

Q: Can I buy different grades of flooring to match my budget?
A: Yes, most manufacturers offer good, better, best, premium, commercial and other grades of flooring. The prices of these grades changes depending on the quality, so it is possible to match the flooring grade to your needs, and possibly save money. Keep in mind, though, that flooring installation is an investment. Buying cheaper flooring to save money up front may end up costing you more in the long run if you end up replacing it (and thereby paying for flooring installation services) sooner than you would have had to replace a higher grade flooring or one with more value.

Q: What should I do if I experience a problem with my new flooring installation?
A: First, try to determine if it’s a problem with the floor itself or the installation. Review the contract and warranty documents you were given with the flooring or during the installation process for any special directions. Then, contact the store where you purchased the new flooring or your installer (f your installer was the one who supplied you the floor, you may contact them for either concern). For more information and detailed instructions on dealing with problems with your new flooring installation or your flooring installer, see the “If Things Go Wrong” section above.

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