Diamond Certified Company Report

Qualtech Heating & Cooling

Diamond Certified Company Report

Qualtech Heating & Cooling

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 211 VERIFIED CUSTOMERS i

Alan H.

VERIFIED Qualtech Heating & Cooling CUSTOMER

1 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are upfront and they fixed my issue. I've used them twice now and will continue to do so.

They're skilled, and they fixed my issue.

Andrew C.

VERIFIED Qualtech Heating & Cooling CUSTOMER

2 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are worth using.

The technician was friendly, keen, and knowledgeable in his field.

Anna M.

VERIFIED Qualtech Heating & Cooling CUSTOMER

3 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

No comment

They fixed the problem.

Read All 211 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Qualtech Heating & Cooling provides a wide range of HVAC services for residential and commercial clients throughout Contra Costa and Alameda Counties. In addition to installing, maintaining, and repairing all types of heating and air conditioning equipment, the company cleans air ducts and installs a variety of products that improve indoor air quality, including humidifiers, air cleaners and carbon monoxide alarms.

Owner Myriam Rios-Alvarez credits much of Qualtech Heating & Cooling’s success to its customer-oriented business approach, which includes providing an open line of communication throughout every step of every project. “We really get to know our customers and strive to build lasting relationships with them,” says Ms. Rios-Alvarez. “They know we’re going to do everything we can to make them feel as comfortable as possible.”

For the convenience of its customers, Qualtech Heating & Cooling offers extended-hour appointments and various service plans that are designed to keep heating and air conditioning systems running properly all year round. “We also have a referral program that rewards customers who refer us to their friends and family,” adds Ms. Rios-Alvarez.

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Qualtech Heating & Cooling

COMPANY CONTACT
Service AREA

Alameda County
Contra Costa County

SERVICES PERFORMED

Heating & A/C System (Including Furnaces and Ductless Heat-A/C Systems) Installation, Maintenance & Repair
Duct Cleaning
Indoor Air Quality
Whole-House Fans

BRANDS Supported
  • American Standard

  • Bryant

  • Carrier

  • Lennox

  • Mitsubishi

  • QuietCool

  • Trane

  • York

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Qualtech Heating & Cooling

One of Qualtech Heating & Cooling’s stocked service vans

Company Profile

Qualtech Heating & Cooling provides a wide range of HVAC services for residential and commercial clients throughout Contra Costa and Alameda Counties. In addition to installing, maintaining, and repairing all types of heating and air conditioning equipment, the company cleans air ducts and installs a variety of products that improve indoor air quality, including humidifiers, air cleaners and carbon monoxide alarms.

Owner Myriam Rios-Alvarez credits much of Qualtech Heating & Cooling’s success to its customer-oriented business approach, which includes providing an open line of communication throughout every step of every project. “We really get to know our customers and strive to build lasting relationships with them,” says Ms. Rios-Alvarez. “They know we’re going to do everything we can to make them feel as comfortable as possible.”

For the convenience of its customers, Qualtech Heating & Cooling offers extended-hour appointments and various service plans that are designed to keep heating and air conditioning systems running properly all year round. “We also have a referral program that rewards customers who refer us to their friends and family,” adds Ms. Rios-Alvarez.

Read moreRead Less
Company Philosophy

“We focus on giving our customers exactly what they pay for: high-quality, detail-oriented work. Our goal is to ensure they stay comfortable in their homes and businesses, and we achieve that through excellent workmanship and superior customer service. We treat our customers like people, not just service calls, so their ongoing happiness is very important to us.”

Read moreRead Less
Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for HVAC companies that have earned the prestigious Diamond Certified award. For Qualtech Heating & Cooling, the key to achieving and maintaining high levels of customer satisfaction is simple: listen closely to its clients’ concerns and deliver exactly what they ask for. “We do whatever it takes to quickly solve our customers’ heating, ventilating and air conditioning problems,” confirms owner Myriam Rios. “Our goal is to build lasting relationships with our clients, so we really focus on making them as comfortable as possible.”

Qualtech Heating & Cooling has been providing HVAC services for residential and commercial clients throughout the East Bay Area since 2007. In addition to installing, repairing and maintaining all types of heating and air conditioning equipment and installing and servicing water heaters, the company cleans air ducts and installs a variety of products that improve indoor air quality, including ventilators, air cleaners, humidifiers and carbon monoxide alarms.

Unlike less experienced HVAC companies that take a hands-off approach to communicating with their clients, Qualtech Heating & Cooling emphasizes consistent communication throughout each step of its customers’ projects, from the first phone call to the finishing touches. “At the end of every project, we review everything step-by-step to ensure the client is comfortable and satisfied with all the work,” says Ms. Rios. “Our customers always have our complete attention, and they really appreciate that.”

Another distinguishing feature of Qualtech Heating & Cooling is its ability to dispose of and recycle its clients’ old HVAC units–a costly procedure that some HVAC companies leave to their customers. “Whenever we replace a heating or cooling unit, we take away the old one so the customer has one less thing on their ‘to do’ list,” says Ms. Rios. “It’s just another way we strive to make the HVAC experience as easy and pleasurable as possible for our clients, while doing our part to protect the environment as well.”

Read moreRead Less
Industry Info

Have your air ducts professionally cleaned to improve your indoor air quality. When it comes to maintaining your house’s air ducts, you should focus on achieving two goals: limiting the amount of foreign particles (dust, pollen, pet dander, insects) and preventing moisture (which will reduce mold and bacteria growth). To ensure your air ducts are operating as effectively as possible, consider the following tips:
Limiting foreign particles
Change your air filter on a regular basis. Frequency depends on several variables, including the area in which you live, how often you run your system and whether you have pets. Ask your professional HVAC technician about the manufacturer recommendations for efficient air filtration.
• If your HVAC system uses more than one filter, make sure they’re all properly in place so air can’t get around them.
• Have a professional HVAC technician clean your system’s drain pan and cooling coils.
• Vacuum and dust your home on a regular basis. If possible, use a high-efficiency (HEPA) vacuum with a high-quality filter.
Preventing moisture
• If you find any water leaks or damage, call an HVAC technician as soon as possible.
• Inspect your system’s drain pan on a regular basis. Drain pans should drain completely, so if you notice standing water, it could be an indication of a major problem. Make sure the drain pan is completely free of debris before calling an HVAC technician.
• If your house has air ducts in areas that aren’t air conditioned (attics, crawl spaces, garages), make sure they’re sealed and insulated—this will help reduce condensation by lowering the temperature difference between the air in the ducts and the air directly next to the ducts.
• If you have to replace your air conditioner, make sure the new unit is properly sized for your house. An air conditioner that’s too big will cycle on and off more frequently, which ultimately makes it less effective at removing moisture from the air.

Read moreRead Less
Frequently Asked Questions

Q: How soon can you get here?

A: We can be onsite within 24 hours of your call, and in most cases, we can come the same day. We can even arrange evening appointments if that’s better for your schedule.

Q: Do you give estimates over the phone?

A: No. In order to give an accurate estimate, we really need to see the problem and determine the type of system that needs to be installed. There are just too many variables in HVAC work to give an estimate without performing an inspection.

Q: Do you give free estimates?

A: Yes. We’ll provide an in-home inspection and estimate by a trained consultant at no cost. We’ll also give you a range of options so you can choose a system that works best for your specific situation.

Q: How long will it take to clean the air ducts in my house?

A: It depends on the size of your house. For a fairly small house with seven to 10 vents, we can usually get the job done in two and a half hours. For a bigger house, it could take all day.

Q: Can you help me save money on my utility bill?

A: Yes, we can recommend a more efficient HVAC system and calculate your projected return on investment.

Read moreRead Less

SELECTED PHOTOS FROM Qualtech Heating & Cooling

Shares
Qualtech Heating & Cooling WEBSITE AND EXTERNAL FEED
  • Qualtech Heating & Cooling SOCIAL MEDIA FEEDS
COMPANY WEBSITE
www.qualtechhvac.com
Diamond Certified RATINGS ON Qualtech Heating & Cooling
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 211 VERIFIED CUSTOMERS i
Qualtech Heating & Cooling : Average 8.9 out of 10 based on 211 unique customer surveys of customer satisfaction.

Alan H.

VERIFIED Qualtech Heating & Cooling CUSTOMER

1 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are upfront and they fixed my issue. I've used them twice now and will continue to do so.

They're skilled, and they fixed my issue.

Andrew C.

VERIFIED Qualtech Heating & Cooling CUSTOMER

2 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are worth using.

The technician was friendly, keen, and knowledgeable in his field.

Anna M.

VERIFIED Qualtech Heating & Cooling CUSTOMER

3 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

No comment

They fixed the problem.

Per B.

VERIFIED Qualtech Heating & Cooling CUSTOMER

4 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

We are happy with it.

They came out the next day and installed the air conditioner. It was fine.

Angelica F.

VERIFIED Qualtech Heating & Cooling CUSTOMER

5 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are approachable and a quality service.

Quality service

Lauren G.

VERIFIED Qualtech Heating & Cooling CUSTOMER

6 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them.

They were prompt, professional, and honest.

David G.

VERIFIED Qualtech Heating & Cooling CUSTOMER

7 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They are prompt, honest, and get the job done, no nonsense.

Kellianne G.

VERIFIED Qualtech Heating & Cooling CUSTOMER

8 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are our go-to, as we use them all the time.

They are always prepared.

Tiffany G.

VERIFIED Qualtech Heating & Cooling CUSTOMER

9 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They did a really good job.

Howard H.

VERIFIED Qualtech Heating & Cooling CUSTOMER

10 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

If they need the work done that I had done, get the work done at their house.

They were efficient, clean, and on time. It was a great job, and the quality of the work was excellent. They didn't leave a mess.

Joanne K.

VERIFIED Qualtech Heating & Cooling CUSTOMER

11 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very informative pricewise, not pushy, and they do good work.

Not pushy, and they had a great attitude.

Charley K.

VERIFIED Qualtech Heating & Cooling CUSTOMER

12 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very good.

We needed a quick update, and they were very clear about alternatives. They did the job quickly.

Jill L.

VERIFIED Qualtech Heating & Cooling CUSTOMER

13 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very helpful, efficient, and able to adjust our concerns and issue.

They responded quickly when we needed them at a late hour.

Jim L.

VERIFIED Qualtech Heating & Cooling CUSTOMER

14 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work.

They are straightforward, do what they say they are going to do, and they are timely.

Kevin M.

VERIFIED Qualtech Heating & Cooling CUSTOMER

15 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

Don't hesitate to use them.

Their honesty and quality

John P.

VERIFIED Qualtech Heating & Cooling CUSTOMER

16 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were responsive and a great service. I wouldn't hesitate to recommend them.

Great service

Susan S.

VERIFIED Qualtech Heating & Cooling CUSTOMER

17 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are punctual and professional.

We have a newborn in the house, and they were able to do the work quietly.

Ali V.

VERIFIED Qualtech Heating & Cooling CUSTOMER

18 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

They delivered on what they said they were going to do, showed up on time, and cleaned the vents.

Cleaning the vents

Chaoyang W.

VERIFIED Qualtech Heating & Cooling CUSTOMER

19 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very good.

They did very good and were professional and on time.

Rebecca W.

VERIFIED Qualtech Heating & Cooling CUSTOMER

20 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are honest, trustworthy, and they get the job done.

Another company came out and gave me a bid on the furnace, but they were completely off base. Qualtech came in, figured it out, and fixed it at a much lower price.

Read All 211 Survey Responses at Ratings View