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Diamond Certified Company Report

West Coast Windows and Doors, Inc.

Diamond Certified Company Report

West Coast Windows and Doors, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 312 VERIFIED CUSTOMERS i

Kathleen B.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

1 of 312

Quality 10
10 10
Loyalty Yes
CRITIQUE

This is a better quality door and window than others that I've seen. I am planning on using them again in the spring.

I like the quality of the windows and the way the people put them in. I've recommended them already.

Tania Y.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

2 of 312

Quality 10
10 10
Loyalty Yes
CRITIQUE

I couldn't recommend them more. They met all of the needs I had and answered any and all questions. They also offered some services that others couldn't, because I have an existing structure, and I wanted new construction windows put in.

They were very personable, and I felt they could be trusted.

John O.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

3 of 312

Quality 10
10 10
Loyalty Yes
CRITIQUE

They can be trusted, and they really know what they're doing. When the people come to do the work, they clean up well. They don't leave a mess. They're just great.

I like their workmanship. We were very satisfied.

Read All 312 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Owner, Richard Beil

\West Coast Windows and Doors, Inc. provides and installs energy-efficient window and door upgrades for residential clients in Contra Costa and Alameda Counties. The Concord showroom carries products from top manufacturers and is honored to be an Andersen Circle of Excellence Dealer and an Anlin Factory Direct Dealer.

Owners Richard Beil and Kelly Mullins are involved in every aspect of West Coast Windows and Doors’ day-to-day operations, from a client’s initial contact through installation. “I want our clients to be reassured that customer satisfaction is our top priority,” says Mr. Beil. “Accountability starts at the very top, and until I know my customers are absolutely satisfied, no job is complete.”

To learn more about West Coast Windows and Doors’ services, Ms. Mullins invites potential clients to visit www.westcoastwindowsanddoors.com or call and make an appointment to visit the company’s showroom, where they can meet the owners and view their potential projects. “We’re extremely proud of our team, who won the
2017 Best of the East Bay Window & Door Company Award from Bay Area News Group - East Bay Contra Costa Times,” says Ms. Mullins. “Our team is exceptional. Richard and I are fortunate to have a group of dedicated employees that mean the world to us!”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON West Coast Windows and Doors, Inc.

Locations

The East Bay

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SERVICES PERFORMED

Sell & Install Windows
Sliding Patio Doors
Entry, Interior & French Doors
(Contractor & Retail Sales)
Security Screen Doors
Andersen Storm Doors
Retractable Screens

BRANDS Supported
  • Andersen

  • Anlin

  • Tru Frame

  • Plastpro

  • Trimlite

  • Therma-Tru

DIAMOND CERTIFIED RESEARCHED ARTICLES ON West Coast Windows and Doors, Inc.

A recent residential project by West Coast Windows and Doors

Company Profile

\West Coast Windows and Doors, Inc. provides and installs energy-efficient window and door upgrades for residential clients in Contra Costa and Alameda Counties. The Concord showroom carries products from top manufacturers and is honored to be an Andersen Circle of Excellence Dealer and an Anlin Factory Direct Dealer.

Owners Richard Beil and Kelly Mullins are involved in every aspect of West Coast Windows and Doors’ day-to-day operations, from a client’s initial contact through installation. “I want our clients to be reassured that customer satisfaction is our top priority,” says Mr. Beil. “Accountability starts at the very top, and until I know my customers are absolutely satisfied, no job is complete.”

To learn more about West Coast Windows and Doors’ services, Ms. Mullins invites potential clients to visit www.westcoastwindowsanddoors.com or call and make an appointment to visit the company’s showroom, where they can meet the owners and view their potential projects. “We’re extremely proud of our team, who won the
2017 Best of the East Bay Window & Door Company Award from Bay Area News Group - East Bay Contra Costa Times,” says Ms. Mullins. “Our team is exceptional. Richard and I are fortunate to have a group of dedicated employees that mean the world to us!”

Read moreRead Less
Company Philosophy

“We believe in offering personalized service to our clients. We want our customers’ experiences with us to be overwhelmingly positive. Our ultimate goal is to earn their trust and provide products and services that give them years of enjoyment!”

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Comparative Summary

Many business owners nominate themselves to be the “face” of a company. Often, they’re a highly visible presence during the initial sales phase, but they disappear from sight once the deal is closed.

“I’m a hands-on owner,” says Richard Beil of West Coast Windows and Doors, Inc. From first contact through installation and follow-up, he’s integral to the day-to-day operations of his company. His presence reassures customers that accountability starts at the very top, and that customer satisfaction is priority one. Until that happens, he says, no job is considered complete.

Drawing on his experience as a general contractor, Mr. Beil opened West Coast Windows and Doors in 1991. Now, he says, it’s one of the area’s leading window and door experts, and with many long-time, loyal employees, the West Coast Windows team is an impressive repository of knowledge, skill and experience. “We’re also a factory direct buyer and a Circle of Excellence Andersen Dealer,” adds Mr. Beil.

According to Mr. Beil, much of the company’s new business comes by way of referrals from customers who’ve been impressed by his team’s knowledge and experience. Being owned and operated by a local family, he says, has helped the company win the trust of its growing customer base. Mr. Beil is also a strong proponent of what he calls “upfront, straightforward pricing without any gimmicks.”

If you simply wish to beautify or update your home, West Coast Windows has a full complement of products for every taste, says Mr. Beil. The company can also recommend top-of-the-line, eco-friendly products to increase your home’s energy efficiency, lower its utility bills and improve its overall environmental profile. That can include deflecting UV rays in the summer, retaining more heat in the winter and minimizing your use of electricity and fossil fuels.

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Industry Info

If you’re having windows replaced, make sure you know who’s coming to your house to do the work. Many window contractors don’t use their own employees as installers, instead subcontracting the work. Even if the contractor is insured, it doesn’t mean the subcontractors are.

“Make sure the contractor you’re doing business with is fully and properly licensed and experienced, and has the proper insurance,” says Richard Beil of West Coast Windows. In particular, he says, check that their workers’ compensation insurance is enforced and their contractor’s license is valid and not suspended.

Another priority, especially important in this economy, is longevity. Mr. Beil recommends you show preference for companies that’ve been in business for some time, with long-serving employees and a good track record for reliability. “It’s pretty evident that a company that’s been in business for a long time is more likely to remain in business, because they’re established both financially and in their market place,” he says.

Mr. Beil also advises care when evaluating competing products. Options that may come standard with one product cost extra with another, so comparing apples to apples can prove challenging to the uninitiated shopper. “Basically, make sure you’re getting the product you think you’re getting,” he says.

Before buying windows for your home, consider asking the contractor these questions:

• Do you have any unresolved or unanswered complaints at your local Better Business Bureau or the California State License Board?
• Are you properly licensed with the California State License Board?
• Do you offer lifetime/transferable warranties?
• Are your installers bonded and certified?
• Do you have liability insurance?
• Are you classified as a window glazing contractor or just a general contractor?
• Do you have references in my neighborhood?
• How many years have you been in business?
• Do you service what you sell?
• Do you have factory-trained installers?
• Do you buy factory direct?
• Are you a Circle of Excellence Andersen Dealer?

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Frequently Asked Questions

Q: How long will the entire process of ordering and installing my new windows take?

A: Four to six weeks, rarely more. If there is a particular urgency, we feasibly can do it much more quickly.

Q: What types of windows are available?

A: Vinyl window replacement is the most common. Although composite, fiberglass and wood are also available.

Q: Which do you recommend?

A: It depends on what you’re looking for. Vinyl is a much better option than aluminum because it is non-conductive and therefore more energy efficient. It is also maintenance-free. And you’ll never have to paint it the way you would a wood window.

Q: Are your installers employees or do they work for themselves?

A: They all work for us. We don’t use any subcontractors.

Q: Why should I replace my windows before other home improvement projects?

A: If you are making a list of home improvement priorities, window replacements may be the only improvement that can actually provide an immediate return on your investment by improving energy efficiency in summer and winter months.

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SELECTED PHOTOS FROM West Coast Windows and Doors, Inc.

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West Coast Windows and Doors, Inc. WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON West Coast Windows and Doors, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 312 VERIFIED CUSTOMERS i
West Coast Windows and Doors, Inc. : Average 9.5 out of 10 based on 312 unique customer surveys of customer satisfaction.

Kathleen B.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

1 of 312

Quality 10
10 10
Loyalty Yes
CRITIQUE

This is a better quality door and window than others that I've seen. I am planning on using them again in the spring.

I like the quality of the windows and the way the people put them in. I've recommended them already.

Tania Y.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

2 of 312

Quality 10
10 10
Loyalty Yes
CRITIQUE

I couldn't recommend them more. They met all of the needs I had and answered any and all questions. They also offered some services that others couldn't, because I have an existing structure, and I wanted new construction windows put in.

They were very personable, and I felt they could be trusted.

John O.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

3 of 312

Quality 10
10 10
Loyalty Yes
CRITIQUE

They can be trusted, and they really know what they're doing. When the people come to do the work, they clean up well. They don't leave a mess. They're just great.

I like their workmanship. We were very satisfied.

Doug B.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

4 of 312

Quality 10
10 10
Loyalty Yes
CRITIQUE

The quality of their merchandise is excellent, and the overall quality of workmanship, which is the most important, is also excellent.

The employees were on time, polite, and experts in their trade.

Polly B.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

5 of 312

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that the price is fair and the service is prompt and spot-on.

Their communication, they updated me on every step from the order to installation.

Brooks C.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

6 of 312

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were helpful and seemed family owned.

I liked their family-oriented style.

Frank C.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

7 of 312

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them to friends. The owners are very nice, helpful, and on time. I have nothing but positive things to say about them.

They were friendly, helpful, and worked with us, very customer-centric.

Jessica F.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

8 of 312

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent service, knowledgeable, and did a good job

Overall, they were great.

Judy G.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

9 of 312

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did good work but scheduling was backlogged. We had to wait for a while.

Considerate workers, they were polite, courteous, and clean.

Daniel H.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

10 of 312

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good communication, good customer service, and reliable

Good communication

Janet H.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

11 of 312

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were efficient, clean, and I am happy with their work.

They did the work to take out an air conditioner and put in a door. It looks lovely. I love it.

Upperton H.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

12 of 312

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a very good organization. They were done on time. They had a problem and fixed it right away. Overall, it was a very good experience.

I like the windows.

Ashley K.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

13 of 312

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are fantastic.

Customer service and products, they are repipng some really good windows and doors, and they are always happy to help.

Rudy L.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

14 of 312

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were efficient, the windows work well, and they do what they are supposed to do.

The owners come out and do the measurements, so you can talk to them and ask any questions you may have.

Andre M.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

15 of 312

Quality 10
10 10
Loyalty Yes
CRITIQUE

I did tell a friend about them. I highly recommend them.

I have history with these guys. They did some work for me about 10 years ago, and I still had their card. When I called, they still had me on file and they remembered me. I had open heart surgery and I explained that to them. They had to cancel a couple of times because a worker was ill, so then, they sent out a group of supervisors; their "A" Team to get it done. They were super clean and mindful of my condition. It can't get much better than that.

Joe M.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

16 of 312

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was pleased with their service. I thought they had a really good crew.

They were neat and clean. They picked up after themselves and were courteous. I'm very particular.

Linda M.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

17 of 312

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very thorough and just a great company to do business with. They deliver what they promise.

Their employees are really good, just a great overall experience.

Ed P.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

18 of 312

Quality 10
10 10
Loyalty Yes
CRITIQUE

Go with them and nobody else.

They cleaned up as the job was done and put everything back the way it was. They were prompt.

Philip P.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

19 of 312

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were knowledgeable and had the best expertise out of the various window companies that we got quotes from.

They know their stuff and are very knowledgeable about codes and regulations.

Max S.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

20 of 312

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to use them.

The guy that comes out and takes measurements was straightforward and knowledgeable. The crew was really good, helpful, friendly, and courteous. This was the second house that I had them do, and it was a different crew, but they were still friendly, helpful, and courteous, whatever makes a good installer.

Read All 312 Survey Responses at Ratings View