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Diamond Certified Company Report

West Coast Windows and Doors, Inc.

Diamond Certified Company Report

West Coast Windows and Doors, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 287 VERIFIED CUSTOMERS i

Kathleen B.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

1 of 287

Quality 10
10 10
Loyalty Yes
CRITIQUE

This is a better quality door and window than others that I've seen. I am planning on using them again in the spring.

I like the quality of the windows and the way the people put them in. I've recommended them already.

Tania Y.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

2 of 287

Quality 10
10 10
Loyalty Yes
CRITIQUE

I couldn't recommend them more. They met all of the needs I had and answered any and all questions. They also offered some services that others couldn't, because I have an existing structure, and I wanted new construction windows put in.

They were very personable, and I felt they could be trusted.

John O.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

3 of 287

Quality 10
10 10
Loyalty Yes
CRITIQUE

They can be trusted, and they really know what they're doing. When the people come to do the work, they clean up well. They don't leave a mess. They're just great.

I like their workmanship. We were very satisfied.

Read All 287 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Owner, Richard Beil

West Coast Windows and Doors, Inc. provides and installs energy-efficient window and door upgrades for residential clients in Contra Costa and Alameda Counties. The family-owned and operated Concord showroom carries products from top manufacturers and is honored to be an Andersen Circle of Excellence Dealer and an Anlin Factory Direct Dealer.

Owners Richard Beil and Kelly Mullins are involved in every aspect of West Coast Windows and Doors’ day-to-day operations, from a client’s initial contact through installation. “I want our clients to be reassured that customer satisfaction is our top priority,” says Mr. Beil. “Accountability starts at the very top, and until I know my customers are absolutely satisfied, no job is complete.”

To learn more about West Coast Windows and Doors’ services, Ms. Mullins invites potential clients to visit www.westcoastwindowsanddoors. com or call and make an appointment to visit the company’s showroom, where they can meet the owners and view their potential projects. “We’re extremely proud of our team, who recently won the 2017 Best of the East Bay Window & Door Company Award from Bay Area News Group East Bay Contra Costa Times,” says Ms. Mullins. “Our team is exceptional. Richard and I are fortunate to have a group of employees that mean the world to us!”

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON West Coast Windows and Doors, Inc.

Locations

The East Bay

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SERVICES PERFORMED

Sell & Install Windows
Sliding Patio Doors
Entry, Interior & French Doors
(Contractor & Retail Sales)
Security Screen Doors
Andersen Storm Doors
Retractable Screens

BRANDS Supported
  • Andersen

  • Anlin

  • Tru Frame

  • Plastpro

  • Trimlite

DIAMOND CERTIFIED RESEARCHED ARTICLES ON West Coast Windows and Doors, Inc.

A recent residential project by West Coast Windows and Doors

Company Profile

West Coast Windows and Doors, Inc. provides and installs energy-efficient window and door upgrades for residential clients in Contra Costa and Alameda Counties. The family-owned and operated Concord showroom carries products from top manufacturers and is honored to be an Andersen Circle of Excellence Dealer and an Anlin Factory Direct Dealer.

Owners Richard Beil and Kelly Mullins are involved in every aspect of West Coast Windows and Doors’ day-to-day operations, from a client’s initial contact through installation. “I want our clients to be reassured that customer satisfaction is our top priority,” says Mr. Beil. “Accountability starts at the very top, and until I know my customers are absolutely satisfied, no job is complete.”

To learn more about West Coast Windows and Doors’ services, Ms. Mullins invites potential clients to visit www.westcoastwindowsanddoors. com or call and make an appointment to visit the company’s showroom, where they can meet the owners and view their potential projects. “We’re extremely proud of our team, who recently won the 2017 Best of the East Bay Window & Door Company Award from Bay Area News Group East Bay Contra Costa Times,” says Ms. Mullins. “Our team is exceptional. Richard and I are fortunate to have a group of employees that mean the world to us!”

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Company Philosophy

“We believe in offering personalized service to our clients. We want our customers’ experiences with us to be overwhelmingly positive. Our ultimate goal is to earn their trust so they return for more business and refer us to friends.”

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Comparative Summary

Many business owners nominate themselves to be the “face” of a company. Often, they’re a highly visible presence during the initial sales phase, but they disappear from sight once the deal is closed.

“I’m a hands-on owner,” says Richard Beil of West Coast Windows and Doors, Inc. From first contact through installation and follow-up, he’s integral to the day-to-day operations of his company. His presence reassures customers that accountability starts at the very top, and that customer satisfaction is priority one. Until that happens, he says, no job is considered complete.

Drawing on his experience as a general contractor, Mr. Beil opened West Coast Windows and Doors in 1991. Now, he says, it’s one of the area’s leading window and door experts, and with many long-time, loyal employees, the West Coast Windows team is an impressive repository of knowledge, skill and experience. “We’re also a factory direct buyer and a Circle of Excellence Andersen Dealer,” adds Mr. Beil.

According to Mr. Beil, much of the company’s new business comes by way of referrals from customers who’ve been impressed by his team’s knowledge and experience. Being owned and operated by a local family, he says, has helped the company win the trust of its growing customer base. Mr. Beil is also a strong proponent of what he calls “upfront, straightforward pricing without any gimmicks.”

If you simply wish to beautify or update your home, West Coast Windows has a full complement of products for every taste, says Mr. Beil. The company can also recommend top-of-the-line, eco-friendly products to increase your home’s energy efficiency, lower its utility bills and improve its overall environmental profile. That can include deflecting UV rays in the summer, retaining more heat in the winter and minimizing your use of electricity and fossil fuels.

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Industry Info

If you’re having windows replaced, make sure you know who’s coming to your house to do the work. Many window contractors don’t use their own employees as installers, instead subcontracting the work. Even if the contractor is insured, it doesn’t mean the subcontractors are.

“Make sure the contractor you’re doing business with is fully and properly licensed and experienced, and has the proper insurance,” says Richard Beil of West Coast Windows. In particular, he says, check that their workers’ compensation insurance is enforced and their contractor’s license is valid and not suspended.

Another priority, especially important in this economy, is longevity. Mr. Beil recommends you show preference for companies that’ve been in business for some time, with long-serving employees and a good track record for reliability. “It’s pretty evident that a company that’s been in business for a long time is more likely to remain in business, because they’re established both financially and in their market place,” he says.

Mr. Beil also advises care when evaluating competing products. Options that may come standard with one product cost extra with another, so comparing apples to apples can prove challenging to the uninitiated shopper. “Basically, make sure you’re getting the product you think you’re getting,” he says.

Before buying windows for your home, consider asking the contractor these questions:

• Do you have any unresolved or unanswered complaints at your local Better Business Bureau or the California State License Board?
• Are you properly licensed with the California State License Board?
• Do you offer lifetime/transferable warranties?
• Are your installers bonded and certified?
• Do you have liability insurance?
• Are you classified as a window glazing contractor or just a general contractor?
• Do you have references in my neighborhood?
• How many years have you been in business?
• Do you service what you sell?
• Do you have factory-trained installers?
• Do you buy factory direct?
• Are you a Circle of Excellence Andersen Dealer?

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Frequently Asked Questions

Q: How long will the entire process of ordering and installing my new windows take?

A: Four to six weeks, rarely more. If there is a particular urgency, we feasibly can do it much more quickly.

Q: What types of windows are available?

A: Vinyl window replacement is the most common. Although composite, fiberglass and wood are also available.

Q: Which do you recommend?

A: It depends on what you’re looking for. Vinyl is a much better option than aluminum because it is non-conductive and therefore more energy efficient. It is also maintenance-free. And you’ll never have to paint it the way you would a wood window.

Q: Are your installers employees or do they work for themselves?

A: They all work for us. We don’t use any subcontractors.

Q: Why should I replace my windows before other home improvement projects?

A: If you are making a list of home improvement priorities, window replacements may be the only improvement that can actually provide an immediate return on your investment by improving energy efficiency in summer and winter months.

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SELECTED PHOTOS FROM West Coast Windows and Doors, Inc.

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West Coast Windows and Doors, Inc. WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON West Coast Windows and Doors, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 287 VERIFIED CUSTOMERS i
West Coast Windows and Doors, Inc. : Average 9.5 out of 10 based on 287 unique customer surveys of customer satisfaction.

Kathleen B.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

1 of 287

Quality 10
10 10
Loyalty Yes
CRITIQUE

This is a better quality door and window than others that I've seen. I am planning on using them again in the spring.

I like the quality of the windows and the way the people put them in. I've recommended them already.

Tania Y.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

2 of 287

Quality 10
10 10
Loyalty Yes
CRITIQUE

I couldn't recommend them more. They met all of the needs I had and answered any and all questions. They also offered some services that others couldn't, because I have an existing structure, and I wanted new construction windows put in.

They were very personable, and I felt they could be trusted.

John O.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

3 of 287

Quality 10
10 10
Loyalty Yes
CRITIQUE

They can be trusted, and they really know what they're doing. When the people come to do the work, they clean up well. They don't leave a mess. They're just great.

I like their workmanship. We were very satisfied.

Mike Carter

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

4 of 287

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they deliver

They did what they said they were going to do for the price they said and in the time they said.

Peggy Dempsey

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

5 of 287

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very impressed. The owner himself came out to do the measurements and to talk to me. The crew was very conscientious.

The quality of the work from beginning to end

Monica Garner

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

6 of 287

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say to use them.

They showed up when they said they would, they did what they said, and in the time they quoted.

Mike Shimberg

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

7 of 287

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good quality, and they are reliable as well as quite professional.

They did exactly what they promised. There was a slight delay, but it was not their fault. It was the supplier.

Jan Cohen

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

8 of 287

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have high standards of quality, and the estimator was great. The final product was flawless.

The selection that was offered

Luana Jonsson

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

9 of 287

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very friendly and easy to do business with

They are friendly and easy to work with.

Jamie Foy

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

10 of 287

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional and worth going through them

They were quick.

David Humphrey

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

11 of 287

Quality 10
10 10
Loyalty Yes
CRITIQUE

Don't even think of using anybody else.

The workmanship, quality of work, and the folks that came out were fantastic.

Steve Nevares

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

12 of 287

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them to several people.

The price, quality of the windows, and the quality of the installation

Ellen Brennan

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

13 of 287

Quality 10
10 10
Loyalty Yes
CRITIQUE

Timely, efficient, and very pleasant to work with, they are very cooperative.

The quality of work

Mark Brauer

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

14 of 287

Quality 10
10 10
Loyalty Yes
CRITIQUE

The products were wonderful, and the installation was great. I can't say enough good things about them. We are very pleased.

They sincerely try to meet all of your needs.

Mei-Sun Li

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

15 of 287

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are local and superb, which is a nice feature.

Quality of work and excellent communication skills, they are forthright and local.

Julie Betti

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

16 of 287

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a vendor with an emphasis on good quality and service. Their knowledge and specialty in the window and door business is unmatched.

They are honest and fair. I really like their knowledge and guidance. It plays a huge part in the customer being happy.

Dave Nelson

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

17 of 287

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do excellent work. They are conscientious, clean, and prompt.

They are clean and prompt.

Jonathan Gackowski

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

18 of 287

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them highly.

They were efficient and did the job well.

Ashley Smith

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

19 of 287

Quality 10
10 10
Loyalty Yes
CRITIQUE

Super helpful and prompt, the service was stellar.

Richard was super helpful. He walked us through the options. We knew what we were getting. It was very helpful being that we were first-time buyers. He went through what would be done.

Paul Miller

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

20 of 287

Quality 10
10 10
Loyalty Yes
CRITIQUE

The best, they did a great job, as well as following up and cleaning up as well. They were outstanding.

They were prompt. We have animals, and they were careful and concerned about them.

Read All 287 Survey Responses at Ratings View