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Diamond Certified Company Report

West Coast Windows and Doors, Inc.

Diamond Certified Company Report

West Coast Windows and Doors, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 337 VERIFIED CUSTOMERS i

Kathleen B.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

1 of 337

Quality 10
10 10
Loyalty Yes
CRITIQUE

This is a better quality door and window than others that I've seen. I am planning on using them again in the spring.

I like the quality of the windows and the way the people put them in. I've recommended them already.

Tania Y.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

2 of 337

Quality 10
10 10
Loyalty Yes
CRITIQUE

I couldn't recommend them more. They met all of the needs I had and answered any and all questions. They also offered some services that others couldn't, because I have an existing structure, and I wanted new construction windows put in.

They were very personable, and I felt they could be trusted.

John O.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

3 of 337

Quality 10
10 10
Loyalty Yes
CRITIQUE

They can be trusted, and they really know what they're doing. When the people come to do the work, they clean up well. They don't leave a mess. They're just great.

I like their workmanship. We were very satisfied.

Read All 337 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Owner, Richard Beil

West Coast Windows and Doors, Inc. provides and installs energy-efficient window and door upgrades for residential clients in Contra Costa and Alameda Counties. The Concord showroom carries products from top manufacturers and is honored to be an Andersen Circle of Excellence Dealer and an Anlin Factory Direct Dealer.

Owners Richard Beil and Kelly Mullins are involved in every aspect of West Coast Windows and Doors’ day-to-day operations, from a client’s initial contact through installation. “I want our clients to be reassured that customer satisfaction is our top priority,” says Mr. Beil. “Accountability starts at the very top, and until I know my customers are absolutely satisfied, no job is complete.”

To learn more about West Coast Windows and Doors’ services, Ms. Mullins invites potential clients to visit www.westcoastwindowsanddoors.com or call and make an appointment to visit the company’s showroom, where they can meet the owners and view their potential projects. “We’re extremely proud of our team, who won the
2017 Best of the East Bay Window & Door Company Award from Bay Area News Group - East Bay Contra Costa Times,” says Ms. Mullins. “Our team is exceptional. Richard and I are fortunate to have a group of dedicated employees that mean the world to us!”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON West Coast Windows and Doors, Inc.

Locations

The East Bay

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SERVICES PERFORMED

Sales & Installation of Windows
Sliding Patio Doors
Entry, Interior & French Doors
(Contractor & Retail Sales)
Security Screen Doors
Andersen Storm Doors
Retractable Screens

BRANDS Supported
  • Andersen

  • Anlin

  • Tru Frame

  • Plastpro

  • Trimlite

  • Therma-Tru

DIAMOND CERTIFIED RESEARCHED ARTICLES ON West Coast Windows and Doors, Inc.

A recent residential project by West Coast Windows and Doors

Company Profile

West Coast Windows and Doors, Inc. provides and installs energy-efficient window and door upgrades for residential clients in Contra Costa and Alameda Counties. The Concord showroom carries products from top manufacturers and is honored to be an Andersen Circle of Excellence Dealer and an Anlin Factory Direct Dealer.

Owners Richard Beil and Kelly Mullins are involved in every aspect of West Coast Windows and Doors’ day-to-day operations, from a client’s initial contact through installation. “I want our clients to be reassured that customer satisfaction is our top priority,” says Mr. Beil. “Accountability starts at the very top, and until I know my customers are absolutely satisfied, no job is complete.”

To learn more about West Coast Windows and Doors’ services, Ms. Mullins invites potential clients to visit www.westcoastwindowsanddoors.com or call and make an appointment to visit the company’s showroom, where they can meet the owners and view their potential projects. “We’re extremely proud of our team, who won the
2017 Best of the East Bay Window & Door Company Award from Bay Area News Group - East Bay Contra Costa Times,” says Ms. Mullins. “Our team is exceptional. Richard and I are fortunate to have a group of dedicated employees that mean the world to us!”

Read moreRead Less
Company Philosophy

“We believe in offering personalized service to our clients. We want our customers’ experiences with us to be overwhelmingly positive. Our ultimate goal is to earn their trust and provide products and services that give them years of enjoyment!”

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Comparative Summary

Many business owners nominate themselves to be the “face” of a company. Often, they’re a highly visible presence during the initial sales phase, but they disappear from sight once the deal is closed.

“I’m a hands-on owner,” says Richard Beil of West Coast Windows and Doors, Inc. From first contact through installation and follow-up, he’s integral to the day-to-day operations of his company. His presence reassures customers that accountability starts at the very top, and that customer satisfaction is priority one. Until that happens, he says, no job is considered complete.

Drawing on his experience as a general contractor, Mr. Beil opened West Coast Windows and Doors in 1991. Now, he says, it’s one of the area’s leading window and door experts, and with many long-time, loyal employees, the West Coast Windows team is an impressive repository of knowledge, skill and experience. “We’re also a factory direct buyer and a Circle of Excellence Andersen Dealer,” adds Mr. Beil.

According to Mr. Beil, much of the company’s new business comes by way of referrals from customers who’ve been impressed by his team’s knowledge and experience. Being owned and operated by a local family, he says, has helped the company win the trust of its growing customer base. Mr. Beil is also a strong proponent of what he calls “upfront, straightforward pricing without any gimmicks.”

If you simply wish to beautify or update your home, West Coast Windows has a full complement of products for every taste, says Mr. Beil. The company can also recommend top-of-the-line, eco-friendly products to increase your home’s energy efficiency, lower its utility bills and improve its overall environmental profile. That can include deflecting UV rays in the summer, retaining more heat in the winter and minimizing your use of electricity and fossil fuels.

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Industry Info

If you’re having windows replaced, make sure you know who’s coming to your house to do the work. Many window contractors don’t use their own employees as installers, instead subcontracting the work. Even if the contractor is insured, it doesn’t mean the subcontractors are.

“Make sure the contractor you’re doing business with is fully and properly licensed and experienced, and has the proper insurance,” says Richard Beil of West Coast Windows. In particular, he says, check that their workers’ compensation insurance is enforced and their contractor’s license is valid and not suspended.

Another priority, especially important in this economy, is longevity. Mr. Beil recommends you show preference for companies that’ve been in business for some time, with long-serving employees and a good track record for reliability. “It’s pretty evident that a company that’s been in business for a long time is more likely to remain in business, because they’re established both financially and in their market place,” he says.

Mr. Beil also advises care when evaluating competing products. Options that may come standard with one product cost extra with another, so comparing apples to apples can prove challenging to the uninitiated shopper. “Basically, make sure you’re getting the product you think you’re getting,” he says.

Before buying windows for your home, consider asking the contractor these questions:

• Do you have any unresolved or unanswered complaints at your local Better Business Bureau or the California State License Board?
• Are you properly licensed with the California State License Board?
• Do you offer lifetime/transferable warranties?
• Are your installers bonded and certified?
• Do you have liability insurance?
• Are you classified as a window glazing contractor or just a general contractor?
• Do you have references in my neighborhood?
• How many years have you been in business?
• Do you service what you sell?
• Do you have factory-trained installers?
• Do you buy factory direct?
• Are you a Circle of Excellence Andersen Dealer?

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Frequently Asked Questions

Q: How long will the entire process of ordering and installing my new windows take?

A: Four to six weeks, rarely more. If there is a particular urgency, we feasibly can do it much more quickly.

Q: What types of windows are available?

A: Vinyl window replacement is the most common. Although composite, fiberglass and wood are also available.

Q: Which do you recommend?

A: It depends on what you’re looking for. Vinyl is a much better option than aluminum because it is non-conductive and therefore more energy efficient. It is also maintenance-free. And you’ll never have to paint it the way you would a wood window.

Q: Are your installers employees or do they work for themselves?

A: They all work for us. We don’t use any subcontractors.

Q: Why should I replace my windows before other home improvement projects?

A: If you are making a list of home improvement priorities, window replacements may be the only improvement that can actually provide an immediate return on your investment by improving energy efficiency in summer and winter months.

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SELECTED PHOTOS FROM West Coast Windows and Doors, Inc.

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West Coast Windows and Doors, Inc. WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON West Coast Windows and Doors, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 337 VERIFIED CUSTOMERS i

Kathleen B.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

1 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

This is a better quality door and window than others that I've seen. I am planning on using them again in the spring.

I like the quality of the windows and the way the people put them in. I've recommended them already.

Tania Y.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

2 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

I couldn't recommend them more. They met all of the needs I had and answered any and all questions. They also offered some services that others couldn't, because I have an existing structure, and I wanted new construction windows put in.

They were very personable, and I felt they could be trusted.

John O.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

3 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

They can be trusted, and they really know what they're doing. When the people come to do the work, they clean up well. They don't leave a mess. They're just great.

I like their workmanship. We were very satisfied.

Rick R.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

4 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

They were good.

I had no issues.

Marianne H.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

5 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

They do good work. The people there were so nice, prompt, and they cleaned up after themselves.

The installers were wonderful.

Sarah B.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

6 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

We will be using them again.

The owner was very involved and having a relationship with someone you can trust to not try and sell you something that you don't need meant a lot to us since we were spending a lot of money. Plus, his staff were all very honest and trustworthy.

Wayne S.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

7 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

I have already referred four different people to them and they all ended up getting windows.

They are professional, very clean, and careful with the customer's property. It was a great experience.

Sheila S.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

8 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

They are friendly and professional. The installers were great and the whole process was good.

Their knowledge of the product, and the guys were all friendly. Their prices were reasonable in comparison to other places but the knowledge and suggestions were clearly better when compared to the other vendors that we considered.

Joe L.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

9 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

They were reliable, fairly priced, and did quality work.

They were just all around good.

Dave N.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

10 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

They know their business, are very professional and prompt, and the installers were very good too.

They run a good company. I'd give them 10's across the board.

Rudy L.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

11 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them to others.

I was happy with the windows.

Kathryn M.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

12 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

I really don't have much else to compare them to, but it was a great experience.

They did the job.

Larry B.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

13 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

I have used them multiple times. They are great to work with, their pricing is really competitive, they have a couple of great crews, and the people in the office are great too.

I have been working with them for several years and really can't recommend them enough.

Tracy M.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

14 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

Make sure you are very clear about the maintenance of what will happen on the outside of the house. They essentially ruined a number of plants, outside lighting, and outside speakers because of the scaffolding. They do say in their documentation to make sure plants are a certain number of feet away, but with more established plants, you can't really do that. I knew there would be some losses, but I feel there was little to no regard for that element. They put up their stuff wherever they wanted.

The owner is knowledgeable beyond belief and their quality is impeccable, so I would totally recommend them.

Robin G.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

15 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

They were helpful, did a good job, and were honest and fair.

Their customer service, and the guy who owns it is great.

Stephanie W.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

16 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

To use them

Their service, price, and speed of implementation

Teena A.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

17 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

I am happy with the window and want to use them again for the one in the front of the house. It opens smoothly now and I don't have to struggle. I would tell others to call them, instead of trying to do it by yourself or with some independent handyman.

The workers are very nice and they are friendly in the office as well.

Sebastian D.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

18 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

Go ahead and hire them.

They provided a good service.

Eva K.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

19 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

I believe it is a family-run business and they did a really good job.

Their good customer service

Jay L.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

20 of 337

Quality 10
10
Loyalty Yes
CRITIQUE

They are quick, efficient, and have good prices.

The installers knew what they were doing.

Read All 337 Survey Responses at Ratings View

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