Independently Rated Highest in Quality
S i x t e e n t h
Consecutive Year
Originally Earned:
March 2002
We declare that Orinda Motors, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #26
(925) 709-4934
63 Orinda Way
Orinda, CA 94563
Orinda Motors recently held a car show at its Orinda facility.

Orinda Motors, Inc. has been serving Lamorinda area drivers from the same location since 1925. The shop works on all types of domestic, foreign, and hybrid cars and offers a wide range of diagnostic and repair services, from scheduled maintenance and smog checks to major repairs and engine replacements.

Owner Allen Pennebaker and his wife, Terry, have owned Orinda Motors since 1996. Mr. Pennebaker says he’s very proud of the automotive service team of ASE Master Technicians he’s assembled. In the main shop alone, the technicians have more than 90 years of combined experience, and the service office has another 65.

Next door to Orinda Motors’ main facility is Orinda Classic Car Center, which handles classic car repairs and service from all over Northern California. “We’re experts in all aspects of restoration, upgrades and performance modifications,” says Mr. Pennebaker. Customers of either shop can check the status of their vehicles at www.orindamotors.com or call to speak to a technician. Additionally, the company offers hand car washes and full-service detailing by Orinda Auto Detail at its Flying A Gas of Orinda site across town. Complimentary shuttle service and vehicle pickup/delivery are available at all locations. 

Company Philosophy

“We focus on providing excellent service for the people of Orinda, Lafayette and Moraga. Whether customers are in our shop or speaking to us on the phone, we do everything we can to exceed their expectations. We never cut corners on quality or service, and we take pride in our professionally staffed shop. We stand behind everything we do.”

Serving all of Contra Costa County including Orinda, Lafayette and Moraga.

Computerized Diagnostics
Factory Required Maintenance
Smog Test and Repair
Complete Tire Center
Classic Car Specialists
Nitrogen Air Inflation Service
Drive-Thru Oil Changes
Rental Cars

ACDelco
Bosch
Bosch

Comparative Summary

Since 1925, Orinda Motors, Inc. has been servicing cars for motorists in the Lamorinda area. “We offer better service than people expect,” says owner Allen Pennebaker. “It’s a combination of our technical expertise, training, equipment, convenience, and excellent customer service. We have the expertise of a dealership with the feel of a small-town mechanic.” Orinda...

Frequently Asked Questions

Q: My car needs some work. Can you tell me over the phone how much it will cost?
A: "Giving a price over the phone without first taking a look at the car is difficult. We offer an excellent value in the sense that a repair is a two-part process—first figuring out what’s wrong with the car, and then fixing it. We...
Q: Do you match prices?
A: "As a rule, we don’t practice price matching. Often, we don’t agree with the recommendations of other shops, and sometimes we find that certain repairs aren’t even necessary. We don’t guess when it comes to repairs. We...
Q: How soon will I get my car back?
A: "It depends on the extent of the job. We realize how busy our customers are, so we make sure to work as quickly as possible while guaranteeing a professional job in a timeframe that suits their schedules."

Map

Javascript is required to view this map.

Industry Info

When looking for an auto repair shop, it’s important to find one that’s knowledgeable about the latest industry technology.
The importance of technical knowledge can’t be overstated. “Cars are becoming increasingly high-tech, so technicians must be continually trained to stay updated on industry standards,” says Allen Pennebaker, owner of Orinda Motors...
Findings based on statistically reliable research from 355 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
93%
n = 355

Diamond Certified Qualification

Based on 355 customer surveys, we declare
Orinda Motors, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 26
Continuously qualified since March 2002.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Mr. E. Verified Customer Name
"It's always convenient for me to use them."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Orinda Motors, Inc.
63 Orinda Way
Orinda, CA 94563
(925) 709-4934
(925) 254-5821 fax
DCID9252542012

Mon – Fri: 7:30am – 5:30pm
Orinda Auto Detail
Sat: 9am – 5pm

Serving all of Contra Costa County including Orinda, Lafayette and Moraga.

John Vanek, Manager
40
15
AAA Approved Auto Repair Shop, ASE Advanced Level Specialist, ASE Master Technicians, Contra Costa Green Business
191519
Liability Insurance, Workers' Compensation
Better Business Bureau, Orinda/Lafayette/Moraga Chambers of Commerce
1925
Computerized Diagnostics, Factory Required Maintenance, Smog Test and Repair, Complete Tire Center, Classic Car Specialists, Nitrogen Air Inflation Service, Drive-Thru Oil Changes, Rental Cars
ACDelco, Bosch
3,500
All
24-Month/24K-Mile Warranty on All Repairs

Photo & Video Gallery

Survey Responses For

Orinda Motors, Inc.

Orinda Motors, Inc.: Average 8.8 out of 10 based on 355 unique customer surveys of customer satisfaction.
Mr. E. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're friendly, knowledgeable, accommodating, and cost-effective."

"It's always convenient for me to use them."

Barbara V. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're honest, and they do thorough work."

"They're honest, and they do thorough work. They are very welcoming, very helpful, and they are top-notch in every respect."

Candy K. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very friendly"

"I had an air filter that they replaced for me. They took a picture of it and told me I needed a new air filter, because a mouse had made itself a home in my air filter. I think they are top of the line. "

Carolyn P. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have kind of a high price, but very good service. You get what you pay for."

"They are knowledgeable, and the quality of service is great."

George G. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're friendly, efficient, and trustworthy."

"They are trustworthy."

Kirk O. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are professional and friendly."

"It's a great, local motor shop to go to."

Laura W. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have been going there for over 45 years. Their service people are very personable, and they're very clear about tracking things for me. "

"Personable"

Maggie R. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"Overall, they have good service. They are helpful and knowledgeable about cars."

Mark R. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very honest, efficient, and they always take the time to get things right the first time. They keep their promises."

"I would say getting the job done right the first time and finishing the job on time."

Nicole K. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"In the 10 years I've been using them, they always do a great job, and they are thoughtful."

"I feel like they genuinely care and like what they do."

Gwen M. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Support your local businesses."

"We needed a little oil in our car when we were about to leave town, but it wasn't time for us to have our oil change performed. We stopped by, and they topped of the oil for free. I thought that was very sweet of them."

Rachael K. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"My tire blew out, and they actually went out of their way to get a tire for me. I'm a woman, and I'm not very savvy when it comes to automobiles. They could have totally ripped me off, but they didn't. They were very pleasant, polite, and accommodating. I really appreciated everything they did for me."

"Prompt, friendly, and professional"

Richard L. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're friendly and competent."

"They're competent."

Andrew S. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very professional, and I was very pleased with the work. Everything was done perfectly."

"I have had previous experience with the owners at Orinda Motors and was pleased that it extended to Orinda Auto Detail as well."

Barbara C. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have told everyone they should go there. The best part about them is their hand wash."

"They do a proper hand wash."

Barry L. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"First class and well done"

"They delivered as promised."

Lucas M. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very good, very experienced, and they take their time to detail and clean the cars."

"They give a rental car when needed, free of charge."

Frank S. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a fantastic job. I was very happy with the job that they did."

"The work they did"

Jay C. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were friendly, very amenable, and on time."

"They did a great job."

Jim H. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Friendly, and they delivered when they said they would."

"Friendly and competent, I thought they were great."