DIAMOND CERTIFIED COMPANY REPORT
Orinda Motors, Inc.
Orinda Motors, Inc. has been serving motorists in the Lamorinda area from the same location since 1925. The shop works on all types of domestic, foreign and hybrid cars and offers a wide range of diagnostic and repair services, from scheduled maintenance and smog checks to major repairs and engine replacements.
Owner Allen Pennebaker began working at Orinda Motors in 1972 after graduating high school. In 1996, he bought the company with his wife. Mr. Pennebaker says he’s proud of the automotive service team he’s assembled, whose members boast more than 65 years of combined experience and participate in regular training to stay proficient with advancing auto technologies. The majority of the shop’s technicians are ASE Master Technicians who are qualified to use state-of-the-art diagnostic equipment to pinpoint elusive problems.
Next door to Orinda Motors’ main facility is its Express Oil Change & Tire Center, which handles drive-through oil changes, fluid services, alignments, and more. Customers of either shop can go online and check the status of their vehicle (www.orindamotors.com) or call and speak directly to a technician upon request. The company also offers onsite rental cars and can pick up and deliver vehicles to customers’ homes or offices.
Company Philosophy
“We focus on providing excellent service for vehicles and the people who drive them. Whether customers are in our shop or speaking to us on the phone, we do everything we can to exceed their expectations. We never cut corners on quality or service, and we take pride in our professionally staffed shop and stand behind everything we do.”
Serving all of Contra Costa County including Concord, Richmond, Antioch, Walnut Creek, Pittsburg, San Ramon, Danville, Brentwood and Martinez.
Computerized Diagnostics
Factory Required Maintenance
Smog Test and Repair
Complete Tire Center
Classic Car Specialists
Nitrogen Air Inflation Service
Drive-Thru Oil Changes
Rental Cars
AC Delco
Bosch
Comparative Summary
Since 1925, Orinda Motors, Inc. has been servicing cars for motorists in the Lamorinda area. “We offer better service than people expect,” says owner Allen Pennebaker. “It’s a combination of our technical expertise, training, equipment, convenience, and excellent customer service. We have the expertise of a dealership with the feel of a small-town mechanic.”Orinda Motors makes customer...
Frequently Asked Questions
Q: Do you match prices?
A: "As a rule, we don’t practice price matching. Often, we don’t agree with the recommendations of other shops, and sometimes we find that certain repairs aren’t even necessary. We don’t guess when it comes to repairs. We...
Q: My car needs some work. Can you tell me over the phone how much it will cost?
A: "Giving a price over the phone without first taking a look at the car is difficult. We offer an excellent value in the sense that a repair is a two-part process—first figuring out what’s wrong with the car, and then fixing it. We...
Q: How soon will I get my car back?
A: "It depends on the extent of the job. We realize how busy our customers are, so we make sure to work as quickly as possible while guaranteeing a professional job in a timeframe that suits their schedules."
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Industry Info
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When looking for an auto repair shop, it’s important to find one that’s knowledgeable about the latest industry technology.
The importance of technical knowledge can’t be overstated. “Cars are becoming increasingly high-tech, so technicians must be continually trained to stay updated on industry standards,” says Allen Pennebaker, owner of Orinda Motors...
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Findings based on statistically reliable research from 230 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Customer Loyalty
93%
n = 230
Diamond Certified Qualification
Based on 230 customer surveys, we declare
Orinda Motors, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 26
Continuously qualified since March 2002.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Anne F. Verified Customer Name
"The fact that they were thorough, I couldn't say anything more. They were honest when they couldn't solve the problem and they didn't charge me. I appreciated that a lot. They were a very good company. I'd recommend them to anyone."
Research conducted by American Ratings Corporation. Ratings Methodology
Diamond Certified® Video Profile
Company Capabilities Table
Orinda Motors, Inc.
63 Orinda Way
Orinda, CA 94563
Orinda, CA 94563
(925) 709-4934
(925) 254-5821 fax
(925) 254-5821 fax
DCID9252542012
Mon – Fri: 7:30am – 5:30pm
Sat – 9am - 4pm (Express Oil Change & Tire Center open)
Serving all of Contra Costa County including Concord, Richmond, Antioch, Walnut Creek, Pittsburg, San Ramon, Danville, Brentwood and Martinez.
Allen Pennebaker
40
15
ASCCA, ASE, Contra Costa Green Business
191519
Liability Insurance, Worker's Compensation
Better Business Bureau, Orinda/Lafayette/Moraga Chambers of Commerce
Diagnostics and Repair, Warranty Required Maintenance, Classic Cars, General Motors Cars, European Cars, Jeeps
AC Delco, Bosch
3,500
All
24K Miles/24-Month Warranty on All Repairs
Survey Responses For
Orinda Motors, Inc.
Orinda Motors, Inc.: based on 205 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Anne F. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The fact that they were thorough, I couldn't say anything more. They were honest when they couldn't solve the problem and they didn't charge me. I appreciated that a lot. They were a very good company. I'd recommend them to anyone."
Bill W. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very conscientious. They followed up when they said they would."
Carolyn N. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I had good service and it was close to home."
Charles V. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Convenience."
Cheryl M. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were friendly, on time, and reliable."
Clare C. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everybody seemed friendly and honest. I've been with them for many years."
Darion M. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their overall reliability and how quickly they get answers back to me, they're also courteous and professional. Their customer service is excellent."
Gregory T. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are close by."
Kyle V. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were attentive to what I needed. There wasn't a time that I can remember when I was not being attended to or taken care of."
Patricia E. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything, from the personal attention to the good work."
Regina O. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were responsive and helpful. They addressed my immediate needs."
Harry A. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I believe they are very dependable, and if they say they will return your phone call, they return your phone call. Also, when they say your car is going to be ready at a certain time, it is ready."
Dan S. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought they were honset. They answered all of my questions."
Joanne L. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seem to know what they are doing. They also bend over backwards to make sure that their customers are happy with their service. Whenever we had questions, they were answered. My daughter took her car there, and they forgot to do something, so she took it back, and they made it right. They took good care of her."
Maggie R. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They just seemed to be on the ball."
Don K. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"That they took care of it right away."
Andrew F. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seemed to be quick, honest, and just a good place. They were convenient too."
Clarke S. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Usually, they will accommodate me on short notice."
Ken D. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"All of the vehicles go to Orinda Motors, that's a must. I take my very important cars there such as my Porsche, my Mercedes, and my Navigator. Whenever I have questions or problems, they take care of it."
Bill M. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought they were pretty thorough."
Richard K. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"First of all, they always recognize me and address me by name. The quality of work is far superior than anyone else I have found. I don't have to go back, because they fix it the first time. They're a little expensive, but when you figure in the time factor, it's worth it."
June B. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were so thorough, and they went over everything with me. They were very easy to understand and very friendly."
Jack F. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Just the efficiency of having it done so quickly and the fast service."
Andy S. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were local, and everything was on time."
Tom C. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are attentive, quick and friendly."
Harry D. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do a good job and fix things right the first time."
E.K. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do my oil changes for me every few months."
Milton K. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I receive good service. They even give me a ride to the BART Station, so I can go to work. They also come back and pick me up and take me to my car. I keep going back to them because I feel they give me excellent service."
Jeff B. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are located near my job."
Monica K. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are dependable, they finish the job on time and get things right the first time."
Andrew V. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They explain everything in detail."
Regina O. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are efficient."
Cheryl M. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are friendly and capable."
Candice A. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are conveniently located near my house."
Z.A. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are accommodating. They are pretty good."
Byron A. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like them a lot; they are the best."
David A. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are real friendly; they're great."
Kent B. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are friendly and always accommodating. They do a good job."
Walt B. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It is convenient, they are honest, the work that they do is good and the evaluations are great also."
Clive D. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Reliable."
Donna E. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are nearby."
Darrell F. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their courtesy, knowledge, ability to do a clean job and their helpfulness."
Mary G. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I know them, they are very honest and I trust them."
M.G. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the person who helped me out. He knew exactly what needed to be done. I was interested in the problem and he taught me something."
Fran H. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their efficiency and they are concerned with getting it done right."
John H. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think their customer service is what I like best."
Betty H. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything, they are friendly, reliable and honest."
Nancy H. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The promptness with which we get appointments and repairs."
Kristine L. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very fair."
Cheryl I. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are a local business that I can support and they have taken good care of my car. Also they're very personable and friendly with me."
Mary J. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do good work. They are honest. I like the people, Allen and Tucker, the dog, a good business."
Joel K. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I am confident that they did the job right the first time. They are conveniently located to where I live; they provide shuttle service from the garage to BART or home."
Mrs. L. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their access, ease of getting an appointment. I like their honesty and reliability too."
Barry M. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It's clean."
Betty D. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Responsible for their word."
Patricia M. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're great, they're honest, they do it, and it's done."
Ruth M. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Excellent work and always professional with me."
Kirk O. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They don't jerk me around. They're up front and it gets done."
Tim S. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think a '10' is self-explanatory."
Mike S. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Honest and usually pretty accurate."
John W. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they have enough experience behind them."
Dean W. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're realistic, and they don't mess around."
James T. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seemed to be quite efficient. When I walked in, there was someone there to greet me. They gave me a ride home, which was good. My car has been fine ever since."
Marga H. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their customer service, they go above and beyond to make sure you understand the situation. They just really take care of you."
William K. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are local, responsive, and service oriented. They help me out if I need a ride back to my house while my car is being worked on. They are very nice and very kind."
Harlan C. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very customer service oriented."
Dianne B. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everybody was very courteous."
Lindy S. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I know him from my doctor's office. I like that he knows me and my car. That is helpful."
Joseph N. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do good work."
David M. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The settle service, it was pretty convenient."
Don T. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The fact that I didn't have deal with the Mercedes dealer."
Ann W. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were available."
David H. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I have confidence in the quality of their work."
Scott H. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are in town, and I've know them and used them for years."
John T. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were open early, and they were able to take care of an emergency on the spot."
Burl W. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the personal local service."
Susan S. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The customer service is excellent."
Bart B. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are efficient, professional, and the service is excellent."
Lisa N. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're conveniently located, they provide shuttle service, and the work is good."
Allen S. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are local and well established."
James A. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Quick and convenient."
Sharon A. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are personable and professional. They always let you know what is going on with your car."
Cindy C. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like that I can drop-off my car after hours. they are responsive."
Paul. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Honest."
Matt G. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The convenience."
Chip H. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Convenience and personal service."
Carole H. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"My kids went to school with Allen and one of my sons bought two cars from Jack. They drive me home and I'm handicapped, so it's very nice."
Suzanne H. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Close to home and BART"
Shawn J. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the fact that they are very honest and upfront. They are patient. I'm going to bring my car to them rather than to the BMW dealership. They take care of the problem and do the work that I'm paying for."
Joanne L. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Personable and good service."
Andrew D. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their response, customer service, but kind of pricey."
Ann D. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"No comment."
Barbara R. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I don't know."
Ben B. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do what they say."
Ben B. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The integrity of the shop, my husband's an engineer, so he's very critical. We've had nothing but perfect service."
Brigitte B. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"She is very happy with Orinda Motors. That's the only place we'll go. She won't go anywhere else."
Juanita A. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Customer service and quality mechanics."
David A. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have integrity and good customer service."
Jan D. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They've been around for a while."
Cassandra F. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're done when I need them to be."
Dick G. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do a great job. I've used them for sometime now."
David H. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The work they've done for us."
Dwight H. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're pretty good, and they'll tell you everything upfront."
Joyce K. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They get the job done in a timely fashion."
Mark L. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're convenient, and it's not mandatory to leave the car all day."
Brent L. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They always find the problem immediately, and they call us first."
Gary M. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They'll call me if there's something different than what we discussed."
Tom M. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're on top of things, proactive."
Patricia M. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They know what they're doing."
John M. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I get a direct line to the mechanic."
Mike O. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We trust their work."
Tom P. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're efficient, and their diagnosis is usually right."
Landrus P. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Great work and qualified people."
Charles P. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very good work, and they're always polite to me."
Laura R. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're pretty good. They'll at least tell me what's needed."
Cliff S. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're dependable and efficient."
David S. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're quick, and their mechanics are helpful."
Bill S. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I know they're capable of finding the problem and fixing it."
Fen W. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Customer service, they manage to get me in and out on time."
Laura W. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They'll work with me based on my time frame."
Dwight Y. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Quality of their work."
Axel D. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seemed to be very competent."
Diane S. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They picked me up and gave me a ride home."
Gail B. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The location is convenient."
Jennifer P. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their willingness to fit me in at the last minute."
Nancy T. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I was able to get in right away. Hopefully, they have solved my problem."
Robert S. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were honest with me about what was wrong. They told me straight. They were upfront."
Scott E. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service was good. They were quick and efficient."
Joanne L. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their thoroughness."
Catherine K. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Close by."
Carolyn O. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are convenient, courteous, and they seem to do a good job."
Fred S. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were knowledgeable about my car."
Susan G. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are professional, reliable, and I trust them."
Pauline H. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are good mechanics. They are also clean and honest."
Marc A. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I just read about them in the paper this morning! I like the quality of the work. Allen and Mike are very honest. They are terrific. They are honest about what may or may not need to be done."
Manfred B. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Nice and good workmanship."
Michael C. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Nothing specific."
Andrew D. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The convenience."
Laura E. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The location is very convenient; it's easy to get in, fairly easy for an appointment."
Robert G. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are nice people, convenient and close. They do a good job the first time around, unless it's a check-up that takes a while. If I have a problem with an engine, it's fixed forever."
George G. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They perform good work usually."
Tom H. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think their experience. They are pretty much on the ball."
J.H. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are accommodating and informal."
Lindsay L. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I know them all."
Benson L. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the oil change and the tire change."
Alan L. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The personalized service."
Andy S. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They take care of what I need."
Angie W. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're pretty good for service."
Ben W. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The overall feeling I get as a customer."
Brandon W. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They just do maintenance for me and they do okay."
Bruce L. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"What I did was very minimal, just routine maintenance."
C.D. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The woman at the reception desk was ever so helpful, and the service was good too. They kept us posted and we didn't have to wait too long for the repairs."
Cain A. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They stand behind their work."
Leslie A. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're close to my home, and there aren't very many choices, so they're a pretty good choice."
Ron B. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are pretty knowledgeable about their business."
David B. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're the experts."
Jacqueline B. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"For the most part, they're nice and the work is pretty good."
Lily C. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're honest, and they don't try to sell me things that I don't need."
James C. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're convenient."
Fred C. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're thorough, and they get the job done."
Cal D. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Convenient and a quick turnaround."
Gary D. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're good at what they do."
David F. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're pretty good, and they get it done on time."
Mary G. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're fair."
John H. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're thorough, and the give accurate information."
Thomas H. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're punctual about when it'll be done."
Jefff H. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do what they say they will."
Maria J. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do their best to get you out on time."
Alan L. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're honest."
Kheay L. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're prompt, and they don't make a mess of your car."
J L. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The people are friendly, and they're good at what they do."
Coleen M. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They make an effort to get my car done in time for me to pick up my kids from school."
Holly M. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I can actually talk to the mechanic that worked on my car, no middle person."
John M. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seem honest and they do okay."
Denise P. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They'll work with me, honest."
Carrie R. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think '8' is a fair rating. They're a fair shop."
Don R. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're pretty thorough, and their prices are average."
Robert R. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do okay."
Anita S. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the work that they do. It's reliable."
David S. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're upfront, pretty much tell it like it is."
Ruby T. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I work in that area, so it's convenient for me to leave my car there."
Karen W. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The work they do I guess."
Lauren W. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Convenient and close to my house."
Chris B. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're close by."
Patty B. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are friendly, local and they can usually fit me in."
Howie C. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are convenient to where I live."
Brett P. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Pretty quick."
Carlette P. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their work, but sometimes I don't care for their attitude."
Nicolas T. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They drove me home. I live all the way in Oakland."
Whitney P. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"It is very convenient. They have good customer service. They are responsive. They are there when they say they are going to be there and they keep me posted."
Gregg D. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"The location is close to my job."
Chris J. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like how they keep to their schedule."
Brent L. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Convenience."
Al P. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They're relatively close by."
Steve D. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very close by. They're good at oil changes and minor repairs. They also listen to my complaints when there are problems."
Shanny B. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Convenient."
Harlan D. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Convenience."
Andrew M. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They were friendly, and they're good for rotating tires. That's about all."
Kevin B. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Their location."
Jim D. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They are close by."
Gretchen D. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They were close and local."
Mike H. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Location."
S.M. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"I liked the style and the driver, but I didn't expect the problems."
Ronald L. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Nothing."
A.S. Verified Orinda Motors, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"I was not very pleased with the services that I got, when I went to pick it up my car they charged me $110, but they didn't do anything. I told them I had a transmission problem and they said they would take a look at it. When they were done, they said I was right it's a transmission problem. I told them I already knew that, but what can be done? They said they couldn't touch it. I go there for oil changes but that's all now."
