Independently Rated Highest in Quality
S i x t e e n t h
Consecutive Year
Originally Earned:
March 2002
We declare that Orinda Motors, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #26
(925) 709-4934
63 Orinda Way
Orinda, CA 94563
Orinda Motors recently held a car show at its Orinda facility.

Orinda Motors, Inc. has been serving Lamorinda area drivers from the same location since 1925. The shop works on all types of domestic, foreign, and hybrid cars and offers a wide range of diagnostic and repair services, from scheduled maintenance to major repairs and engine replacements.

Owner Allen Pennebaker and his wife, Terry, have owned Orinda Motors since 1996. Mr. Pennebaker says he’s very proud of the automotive service team of ASE Master Technicians he’s assembled. In the main shop alone, the technicians have more than 90 years of combined experience, and the service office has another 65.

Next door to Orinda Motors’ main facility is Orinda Classic Car Center, which handles classic car repairs and service from all over Northern California. “We’re experts in all aspects of restoration, upgrades and performance modifications,” says Mr. Pennebaker. Customers of either shop can check the status of their vehicles at www.orindamotors.com or call to speak to a technician. Additionally, the company offers hand car washes and full-service detailing by Orinda Auto Detail at its Flying A Gas of Orinda site across town. Complimentary shuttle service and vehicle pickup/ delivery are available at all locations.

Company Philosophy

“We focus on providing excellent service for the people of Orinda, Lafayette and Moraga. Whether customers are in our shop or speaking to us on the phone, we do everything we can to exceed their expectations. We never cut corners on quality or service, and we take pride in our professionally staffed shop. We stand behind everything we do.”

Serving all of Contra Costa County including Orinda, Lafayette and Moraga.

Computerized Diagnostics
Factory-Required Maintenance
Auto Detailing and Hand Car Washing
Complete Tire Center
Classic Car Specialists
Nitrogen Air Inflation Service
Express Oil Changes
Rental Cars

ACDelco
Bosch
Bosch

Comparative Summary

Since 1925, Orinda Motors, Inc. has been servicing cars for motorists in the Lamorinda area. “We offer better service than people expect,” says owner Allen Pennebaker. “It’s a combination of our technical expertise, training, equipment, convenience, and excellent customer service. We have the expertise of a dealership with the feel of a small-town mechanic.” Orinda...

Frequently Asked Questions

Q: My car needs some work. Can you tell me over the phone how much it will cost?
A: "Giving a price over the phone without first taking a look at the car is difficult. We offer an excellent value in the sense that a repair is a two-part process—first figuring out what’s wrong with the car, and then fixing it. We...
Q: Do you match prices?
A: "As a rule, we don’t practice price matching. Often, we don’t agree with the recommendations of other shops, and sometimes we find that certain repairs aren’t even necessary. We don’t guess when it comes to repairs. We...
Q: How soon will I get my car back?
A: "It depends on the extent of the job. We realize how busy our customers are, so we make sure to work as quickly as possible while guaranteeing a professional job in a timeframe that suits their schedules."

Map

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Industry Info

When looking for an auto repair shop, it’s important to find one that’s knowledgeable about the latest industry technology.
The importance of technical knowledge can’t be overstated. “Cars are becoming increasingly high-tech, so technicians must be continually trained to stay updated on industry standards,” says Allen Pennebaker, owner of Orinda Motors...
Findings based on statistically reliable research from 390 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 390

Diamond Certified Qualification

Based on 390 customer surveys, we declare
Orinda Motors, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 26
Continuously qualified since March 2002.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Monique J. Verified Customer Name
"Good customer support"
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Orinda Motors, Inc.
63 Orinda Way
Orinda, CA 94563
(925) 709-4934
(925) 254-5821 fax
DCID9252542012

Mon – Fri: 7:30am – 5:30pm
Orinda Auto Detail
Sat: 9am – 5pm

Serving all of Contra Costa County including Orinda, Lafayette and Moraga.

John Vanek, Manager
15
AAA Approved Auto Repair Shop, ASE Master Technicians, Contra Costa Green Business
191519
Liability Insurance, Workers' Compensation
Better Business Bureau, Orinda/Lafayette/Moraga Chambers of Commerce
1925
Computerized Diagnostics, Factory-Required Maintenance, Auto Detailing and Hand Car Washing, Complete Tire Center, Classic Car Specialists, Nitrogen Air Inflation Service, Express Oil Changes, Rental Cars
ACDelco, Bosch
3,500
All
24-Month/24K-Mile Warranty on All Repairs

Photo & Video Gallery

Survey Responses For

Orinda Motors, Inc.

Orinda Motors, Inc.: Average 8.8 out of 10 based on 390 unique customer surveys of customer satisfaction.
Monique J. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I don't have anything really. "

"Good customer support"

Alan L. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very professional."

"They got the car running again. "

Shannon V. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Please support local businesses. I'm a huge supporter of local, family-ran businesses, and they are actually worth it per quality. "

"Customer service"

Erik H. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"There are few things that I love about them when it comes to my older cars, especially my 1967 Imperial that they have helped tremendously with. I don't own new cars, but for my very complicated old cars, they have provided excellent service consistently. If anything is wrong with the repairs or work, they always make right on any issue. They are not cheap, but the quality for the money is well worth it. One of the best garages in the East Bay, best I've used thus far. I've been using them about 2-3 times a year for the last 10 years. I'm a steady customer. "

"There are two things I liked best, the excellent relationship I have with the service manager and the master mechanic Greg. He is truly knowledgeable about the old cars that I have. I have 50-60 year old cars, so it is hard to find someone to do this type of work. "

Cindy G. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're reliable, caring, and budget conscientious. They do excellent work."

"The quality, the cost, and the personal attention that they gave me"

Joel T. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very cordial and helpful."

"I liked the way they kept me informed of everything that they did."

Ian M. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do quality work for an affordable price."

"I liked the quality of the work."

Rich K. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that it's a great mom and pop shop."

"I just felt like they were honest. "

Frank M. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've already recommend them to a lot of people."

" I liked their reliability. They are really good at pin-pointing issues with my Mercedes."

Barbara C. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have really good customer service and good follow-through."

"I like Kate's personality and the way she communicates with me about things."

Ray M. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was very satisfied. They just stand behind their work. If something goes wrong, they'll fix it. If it's not right, they fix it, no problem. "

"Their customer service and the body work"

John A. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would not hesitate in recommending that people go there for an estimate."

"The quality of their workmanship"

Victor M. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are fine. They are not high quality, but they are doing okay. I can't tell them that they're not doing a good job, because they are doing a good job. "

"When you sign the contract and tell them what to do, they do the job as promised."

Robert N. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a good place. Take your car there."

"The customer service and the repair, it was done on time, and they took care of the job really well. I had no problems."

John M. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are great. I have recommended them to others."

"They are very straightforward. They will tell you upfront what is wrong. That is good customer service."

Eric B. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The do a very good job. The quality is good."

"The work was good."

Marilyn V. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very friendly and prompt in service."

"The quality of work"

Mike T. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"You can trust them. "

"They got the job done on time."

Reginald A. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were satisfactory. They helped me with a flat. They helped me in different ways. They are good people that came though without any questions. It was an excellent service all around. I went there for a flat tire the first time, and then came back to buy a full set of tires the following week."

"The customer service was excellent. They did everything to get me back on the road without any problems. Overall, it was a great company with great people. "

Robert U. Verified Orinda Motors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're good, expensive, polite, and professional."

"I've been using them for years. When I call and ask for service, they're very available. They always find time for me, and I appreciate that."