Diamond Certified Company Report

Steve Roberts Painting

Diamond Certified Company Report

Steve Roberts Painting

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 57 VERIFIED CUSTOMERS i

Cal E.

VERIFIED Steve Roberts Painting CUSTOMER

1 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they're consistent, their pricing is good, and the quality of their work is top notch.

I liked that they showed up on time and completed the work on schedule.

Floor F.

VERIFIED Steve Roberts Painting CUSTOMER

2 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

Steve is very careful about what he does, knows colors well, and makes good suggestions. His crews are wonderful. They come in, do the work, and leave. I was able to leave them a key and when I returned, the work was done.

I like the overall quality of the service and the trustworthiness of the people. I've been using them for at least 12 years now.

Hickory P.

VERIFIED Steve Roberts Painting CUSTOMER

3 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended Steve Roberts to many other people and used him in my home, my rental properties, and my business. He's a very good individual, has fair pricing, and is dependable and timely.

The quality of the work is very good. Steve is very flexible, extremely professional, and delivers the work in a timely manner.

Read All 57 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Steve Roberts, Owner

Steve Roberts Painting provides a wide range of interior and exterior painting services for residential clients in Contra Costa and Alameda Counties. In addition to its general painting capabilities (which include the ability to work with elastomeric and oil-based paint products), the company can match stucco, refinish decks and cabinets, waterproof exterior surfaces, and more.

Owner Steve Roberts says his favorite part of the painting business is seeing the tangible results that come from working hard and applying the right techniques. “With some trades, you have to wait months or years to see results, but with painting, there’s an immediate sense of accomplishment when a project is complete. Our clients appreciate that, too, because they’re able to see their properties transform in a short period of time.”

Steve Roberts Painting takes a comprehensive approach to quality control on every project, which includes focusing intently on preparation and providing the onsite expertise of Mr. Roberts himself. “I always try to get to the job at the end of the day and check the progress of the work, especially if it’s something that’s going to affect the finished product,” he says. “Combined with excellent preparation, this allows us to produce the best possible results.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Steve Roberts Painting

COMPANY CONTACT
Service AREA

Alameda County
Contra Costa County

SERVICES PERFORMED

Exterior & Interior Painting
Stucco
Elastomeric Painting
Refinishing
Waterproofing
Crown Molding & Trim

BRANDS Supported
  • Kelly-Moore Paints

  • Benjamin Moore

  • Sherwin Williams

  • Dunn-Edwards

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Steve Roberts Painting

A recent dining room painting project by Steve Roberts Painting

Company Profile

Steve Roberts Painting provides a wide range of interior and exterior painting services for residential clients in Contra Costa and Alameda Counties. In addition to its general painting capabilities (which include the ability to work with elastomeric and oil-based paint products), the company can match stucco, refinish decks and cabinets, waterproof exterior surfaces, and more.

Owner Steve Roberts says his favorite part of the painting business is seeing the tangible results that come from working hard and applying the right techniques. “With some trades, you have to wait months or years to see results, but with painting, there’s an immediate sense of accomplishment when a project is complete. Our clients appreciate that, too, because they’re able to see their properties transform in a short period of time.”

Steve Roberts Painting takes a comprehensive approach to quality control on every project, which includes focusing intently on preparation and providing the onsite expertise of Mr. Roberts himself. “I always try to get to the job at the end of the day and check the progress of the work, especially if it’s something that’s going to affect the finished product,” he says. “Combined with excellent preparation, this allows us to produce the best possible results.”

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Company Philosophy

“Our number one priority is to make our customers happy, and we accomplish that by always listening closely to their concerns, educating them about their options and providing first-rate painting work. We depend on referrals to grow our business, so we do whatever it takes to ensure customer satisfaction on every job.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for painting companies that have earned the prestigious Diamond Certified award. For Steve Roberts Painting, the key to achieving and maintaining high levels of customer satisfaction is simple: complete every job to the client’s exact specifications, even if that means exceeding the industry standards for quality. “Some people don’t fully understand how painting works and expect absolute perfection, so we never consider a project finished until the customer is completely satisfied,” says owner Steve Roberts. “Even if we have to take a loss by using more coats of paint than usual, we’ll do it.”

Steve Roberts Painting has been providing interior and exterior painting services for residential clients in Contra Costa and Alameda Counties since 1991. In addition to its general painting capabilities (which include the ability to work with elastomeric and oil-based paints), the company can match stucco, waterproof exterior surfaces, and refinish decks and cabinets. “We also do a lot of high-end trim work, like installing wainscot and crown molding,” adds Mr. Roberts. “That type of work really gives us an opportunity to be creative.”

Unlike less experienced painting companies that focus entirely on maximizing their workload volume and sacrifice a detail-oriented approach to painting in the process, Steve Roberts Painting works on every project with a meticulous attention to detail that ensures nothing is overlooked. “Sometimes when I look at houses that we didn’t paint, I see small flaws like overspray on the foundation or concrete,” says Mr. Roberts. “Those things might seem insignificant to some painting companies, but they would never be acceptable if we were doing the work.”

Mr. Roberts says one of the best parts of the painting trade for him and his employees is the sense of immediate accomplishment it provides. “With some businesses, you don’t see the benefit of what you’re doing for many years, but with painting, it’s right in front of you. When we take a house that doesn’t look very good and turn it into something that can be admired, it’s a very gratifying feeling.”

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Industry Info

Don’t cut corners when hiring a painting contractor. Some homeowners think painting the interior or exterior of a house doesn’t require a lot of specialized skill, so they assume an unlicensed painter who offers the lowest bid is just as good as a professional contractor. In reality, not only does it take a professional painter to do a high-quality job, but hiring an unlicensed contractor can cost you a lot of unnecessary time and money in the long run. “Painting can be a dangerous job, so you need to make sure your painter is licensed and carries workers’ compensation insurance in case an injury occurs during the project,” says Steve Roberts, owner of Steve Roberts Painting in Walnut Creek. “If you hire an unlicensed painter, you’ll be financially liable for any injuries sustained on your property, and that can turn into a messy situation.”
Mr. Roberts also warns against cutting corners by using less expensive, low-quality paints. “Using inferior paint always costs more money in the long run,” he says. “You have to use twice as much paint because it doesn’t cover well, which means you’ll spend more money on both the product and the labor it takes to apply it. Those paints also don’t last very long, so you’ll be paying for another paint job sooner than you should.”
A professional painter will also be able to educate you about the new products available on the market, which can save you money and make your home more environmentally-friendly. For example, oil-based paints used to be prevalent in the industry, but now they’re being replaced with Green paint products that are low in volatile organic compounds (VOCs).
If your home still has paintwork that was applied prior to 1978, there’s a possibility that it’s lead-based, which means you need to find a painting contractor that’s EPA-certified for lead abatement if any scraping, paint removal or sanding is involved in your project. The fine is steep ($37,500 for each violation), so in order to avoid an expensive setback, it’s important to ensure your painter has the proper license and certification.

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Frequently Asked Questions

Q: Do you use subcontractors?

A: We usually use our own employees, but we’ll bring in specialists if a job calls for them. For example, if a customer wants to refinish a hardwood floor, we’ll bring in a subcontractor to strip the floor down to the bare wood.

Q: What kind of paint do you use?

A: We use Kelly-Moore paints on most standard jobs, but for really high-end work, we prefer to use Benjamin Moore paints. Dunn-Edwards also makes really good paint for exterior surfaces. Either way, we have the experience to know what type of paint is going to work best for your particular situation.

Q: Do you maintain a clean worksite?

A: Absolutely. Jobsite cleanliness is very important to us, so we make sure to always use runners to protect our customers’ belongings and clean up after ourselves at the end of every workday.

Q: Do you provide wood repair services?

A: Yes. Unlike many painting companies, we can repair and replace wood molding, stucco and decks. This means you don’t have to bring in another contractor to handle a small repair job.

Q: Can you provide a list of references?

A: Yes, we can give you the contact information of former clients so you can talk to them or visit their properties to see the quality of our work.

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SELECTED PHOTOS FROM Steve Roberts Painting

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Diamond Certified RATINGS ON Steve Roberts Painting
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 57 VERIFIED CUSTOMERS i
Steve Roberts Painting : Average 9.5 out of 10 based on 57 unique customer surveys of customer satisfaction.

Cal E.

VERIFIED Steve Roberts Painting CUSTOMER

1 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they're consistent, their pricing is good, and the quality of their work is top notch.

I liked that they showed up on time and completed the work on schedule.

Floor F.

VERIFIED Steve Roberts Painting CUSTOMER

2 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

Steve is very careful about what he does, knows colors well, and makes good suggestions. His crews are wonderful. They come in, do the work, and leave. I was able to leave them a key and when I returned, the work was done.

I like the overall quality of the service and the trustworthiness of the people. I've been using them for at least 12 years now.

Hickory P.

VERIFIED Steve Roberts Painting CUSTOMER

3 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended Steve Roberts to many other people and used him in my home, my rental properties, and my business. He's a very good individual, has fair pricing, and is dependable and timely.

The quality of the work is very good. Steve is very flexible, extremely professional, and delivers the work in a timely manner.

Lafayette A.

VERIFIED Steve Roberts Painting CUSTOMER

4 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a very nice, clean job, and they are very reasonably priced.

I liked Steve and his crew. They were very professional, in terms of their manners and the cleanliness with which they did the work. They did a great job.

Bill B.

VERIFIED Steve Roberts Painting CUSTOMER

5 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they did a terrific job at a good price.

I liked that they were very professional, they did exactly what they said they would, and the place looks great.

Carolyn D.

VERIFIED Steve Roberts Painting CUSTOMER

6 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell people that Steve is a perfectionist. He makes sure you are very satisfied with the work.

I like that Steve is very personable and a perfectionist.

Cliff W.

VERIFIED Steve Roberts Painting CUSTOMER

7 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

Steve provides very good service, he's prompt in getting to the job site, and his crews work very smoothly. When they're through, they leave the place clean.

I liked that Steve came and did some work with the crew and was on site to supervise them. I was satisfied with everything.

Deborah W.

VERIFIED Steve Roberts Painting CUSTOMER

8 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that Steve does a really good job and sticks to his word.

I liked that Steve followed my directions.

Frank M.

VERIFIED Steve Roberts Painting CUSTOMER

9 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've told a bunch of guys he gets in and out, does a good job and is fairly reasonable

He is honest and got the job done at a reasonable price.

George W.

VERIFIED Steve Roberts Painting CUSTOMER

10 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that Steve is very professional and does what he says he's going to do.

Steve is efficient and does a really good job.

Heidi O.

VERIFIED Steve Roberts Painting CUSTOMER

11 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

If someone needed a referral, I would tell them to use Steve Roberts.

I liked that Steve did the work that he said he was going to do and got the job done in the time frame that he promised.

Kathy W.

VERIFIED Steve Roberts Painting CUSTOMER

12 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

Steve is very conscientious, reliable, and his prices are very reasonable. He shows up and gets the job done. I have had him do work for me several times and he is top notch.

I like how fair, reasonably priced, and timely Steve Roberts is. I am very satisfied with his work.

Mike &.

VERIFIED Steve Roberts Painting CUSTOMER

13 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that Steve is a good listener and he interjects good ideas based on your input.

We liked the fact that he actively listened to what we wanted done at the time of the service. We were really satisfied.

Pat D.

VERIFIED Steve Roberts Painting CUSTOMER

14 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that Steve is willing to do anything that's needed to finish the job and do it well. I am planning to have him do more work for me.

I liked Steve and his crew personally, they were very helpful, neat, clean, and did a wonderful job. My house looks great.

Timia P.

VERIFIED Steve Roberts Painting CUSTOMER

15 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that Steve is very professional, fair, and trustworthy.

I liked Steve, the owner, the best. I like the way he runs his business. If there's ever an issue, he's always very quick to address it.

Tina R.

VERIFIED Steve Roberts Painting CUSTOMER

16 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

Steve sticks by his word, is honest, and goes above and beyond what he says he's going to do. He listens to you. I think he's just amazing.

We love that Steve goes above and beyond what he says he's going to do. We think he's incredible and have used him twice already.

E. L.

VERIFIED Steve Roberts Painting CUSTOMER

17 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely use him again. I'm thinking about using him for my business.

The service was really good. He was punctual, and the workmanship was very good.

H.T.

VERIFIED Steve Roberts Painting CUSTOMER

18 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

He did excellent quality work and good clean-up too. I was very satisfied.

It was the ease of getting it done. I told him what I wanted him to do, and he did it.

I.D.

VERIFIED Steve Roberts Painting CUSTOMER

19 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've used him many times, and it always looks great.

He's always here when he says he will be. His guys pay attention. I can trust them. Everything he does is done to perfection.

L.A.

VERIFIED Steve Roberts Painting CUSTOMER

20 of 57

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a great job. They are on time, neat, and clean.

They are friendly. They do clean and neat work.

Read All 57 Survey Responses at Ratings View