Diamond Certified Company Report

Gentec Services, Inc.

Diamond Certified Company Report

Gentec Services, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 314 VERIFIED CUSTOMERS i

H.D.P.

VERIFIED Gentec Services, Inc. CUSTOMER

1 of 314

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell a friend that they're fairly priced and that they know what they're doing.

I liked their prompt service and the fact that, because it's a preschool, they cleaned up everything and kept the kids' safety in mind while working.

L.I.

VERIFIED Gentec Services, Inc. CUSTOMER

2 of 314

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional and their pricing is fair. Nick Hooper is awesome and very professional. His technical expertise is off the chart.

I would say their workmanship and professionalism

E.B.H.M.C.

VERIFIED Gentec Services, Inc. CUSTOMER

3 of 314

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm so pleased with their work.

They finished the work in the estimated time.

Read All 314 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Joe Scerbo, President

Gentec Services, Inc. provides residential and commercial clients with one-stop electrical services, automation, and control services. The company’s electrical services include troubleshooting, new circuits, ceiling fans, panel upgrades, A/V, security cameras, data wiring, access control, electric vehicle (EV) charging station installations and much more. “We offer a rare combination of technical expertise, craftsmanship and dedication to customer satisfaction,” says president and founder Joe Scerbo.

Mr. Scerbo and his employees have more than 45 years of combined electrical experience, and they specialize in serving residential and commercial clients, property managers, and HOAs. Additionally, Gentec Services has a construction division that focuses on commercial design/build projects.

Mr. Scerbo says Gentec Services’ core principle is “Connecting Technologies Together.” Its electrical technicians are uniformed and background checked. Each technician attends more than 100 hours of technical and customer service training every year, so clients can feel at ease with their expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Gentec Services, Inc.

COMPANY CONTACT
Service AREA

The Greater Bay Area

SERVICES PERFORMED

Electrical/Lighting Installation
Repair & Service
CAT-5 - Telephone
Data
Cable TV
Energy Consultants
TV Installations
Lighting Retrofits
Panel Replacements
Troubleshooting & Repair
Recessed Lighting
Hot Tub Circuits
Security Cameras
Commercial Remodels & Additions
EV Charging Stations & More

BRANDS Supported
  • Cutler-Hammer

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Gentec Services, Inc.

A recent residential lighting installation by Gentec Services

Company Profile

Gentec Services, Inc. provides residential and commercial clients with one-stop electrical services, automation, and control services. The company’s electrical services include troubleshooting, new circuits, ceiling fans, panel upgrades, A/V, security cameras, data wiring, access control, electric vehicle (EV) charging station installations and much more. “We offer a rare combination of technical expertise, craftsmanship and dedication to customer satisfaction,” says president and founder Joe Scerbo.

Mr. Scerbo and his employees have more than 45 years of combined electrical experience, and they specialize in serving residential and commercial clients, property managers, and HOAs. Additionally, Gentec Services has a construction division that focuses on commercial design/build projects.

Mr. Scerbo says Gentec Services’ core principle is “Connecting Technologies Together.” Its electrical technicians are uniformed and background checked. Each technician attends more than 100 hours of technical and customer service training every year, so clients can feel at ease with their expertise.

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Company Philosophy

“We strive to exceed our customers’ expectations, from a friendly person answering our phones to on-time, uniformed service professionals. It’s truly a pleasure getting to know our customers; we realize we’re only successful when they’re satisfied. In many companies, customer service is secondary to profits. But since day one at Gentec, it’s always been about doing what’s right, even if it costs us more.”

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Comparative Summary

Joe Scerbo, owner of Gentec Services, Inc. in Livermore, is sometimes surprised by questions about the quality control measures his company uses. “I guess there are companies out there that don’t adhere to strict quality guidelines,” he says, “but for us, it’s just a matter of fact. We do the best job possible.”

That job starts with hiring only state-certified general electricians, who have greater and more rounded experience than ones with just residential certification. The general certification allows Gentec to handle a vast range of electrical services for both homes and businesses. Also, Mr. Scerbo holds a general contractor’s license, which lets him take on tasks that go beyond straightforward electrical work, such as designing and installing home theater systems.

Gentec’s services include installation of electrical wiring, closed-circuit TV systems, data centers and uninterruptable power systems (UPS), heating and air conditioning controls, home automation, and home theaters. “We do just about everything that has a wire running to it,” says Mr. Scerbo.

All Gentec’s electricians have undergone background checks. They’re also trained in customer service, and the company has an after-hours telephone service to respond to any customer questions or issues.

When assigned to a job, Gentec electricians arrive within an arranged two-hour time period and call before arriving. On the job, they put down drop cloths and wear protective booties to protect floors and furnishings. When the project is complete, Gentec holds to the firm price estimate given at the start, regardless of whether it takes longer or costs more. Mr. Scerbo guarantees that if customers aren’t happy with his company’s service, they’ll return and do the job again.

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Industry Info

When searching for an electrical contractor, follow the credo, “Let the buyer beware.” 

So says Joe Scerbo, owner of Gentec Services, Inc. in Livermore. “Do your due diligence,” he says. “Be sure to look at the contractor’s license and insurance certificates. And check references. Don’t just take their word at face value.” Reputable electricians expect to be asked for these things and should be happy to provide verification.

People should also be aware of who they’re letting into their homes. “Don’t be carefree about the people you hire to do the work,” says Mr. Scerbo. Ask if the firm has done background checks on its employees and how long they’ve worked for the company.

Finally, Mr. Scerbo recommends looking for a company that requires its employees to undergo consistent retraining. No one is so experienced or knows so much that they can’t benefit from extra training, he says. The field is constantly changing with new products, services and best practices, especially regarding conservation and available rebates, so electricians need periodic updates to keep current. “Training keeps you sharp,” says Mr. Scerbo. “When doing electrical work, safety is very important, and you can’t afford to let your guard down.”

Be Eco-Wise with LED Lights 
With more and more people concerned about the environment, building and decorating Green has never been more popular. One of the easiest ways for homeowners to limit their environmental impact is to consider replacing the lighting inside their home.

Incandescent bulbs waste energy and burn out quickly, and when the more energy-efficient fluorescent bulbs outlive their usefulness, they pollute the earth with the toxic mercury they contain. A new lighting revolution is giving homeowners an innovative option.

The LED Difference
Light Emitting Diode (LED) technology provides homes with beautiful illumination while reducing the negative environmental impact of traditional bulbs. Here’s why it is fast becoming the leading eco-friendly choice:

* LED lights are long lasting: 20 times longer.

LED provides uncompromising light that will last 20 times longer than a traditional incandescent bulb and five times longer than a compact fluorescent bulb (CFL). You may never have to change your bulb again because each light is estimated to last 50,000 hours.

* LED lights use less energy: 85 percent less.

Incandescent and fluorescent bulbs consume substantially more energy than LED’s. You can easily observe this based on the amount of heat they give off. LED options generate almost no heat and consume a whopping 85 percent less energy than incandescents and 50 percent less than flourescents. For example, eight LED retrofit replacement bulbs consume only 96 watts and provide enough light for an entire room.

If every U.S. homeowner replaced one incandescent bulb with an LED, it would have the same effect as having 4 million fewer cars on the road.

* LED lights produce less waste: No hazardous toxins in your home.

Because the LED lights last so long, there is less waste going into landfills. Unlike compact fluorescent bulbs, these lights do not contain dangerous mercury. You won’t have to worry about disposing of the bulbs properly or having toxins in your home.

Adding LEDs to Your Home
Homeowners are using LED lights anywhere they have 6-inch recessed cans installed. Check GreenHomeExperts.com for options that will seamlessly fit into the architecture and lighting needs of any home. LED retrofit replacements are easy to install and can be screwed into existing recessed lighting fixtures. Some existing fixtures or housings may require minor modification. Although you may want to hire a handyman to help with installation, many homeowners are able to complete the task themselves. An expensive electrician should not be required.

Article Source: www.articlesbase.com/home-improvement-articles

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Frequently Asked Questions
Q: Do I need surge protection for my electronic equipment and appliances?
A: “California isn’t prone to large numbers of electrical storms, like Florida or the southern United States, but we do get an electrical storm once or twice a year. For those with valuable electronic equipment—and every major appliance, including refrigerators and dishwashers, has at least one circuit board—we generally recommend a whole-house surge suppressor. It’s installed in either the electrical panel or outside the building and provides superior protection to the surge strips found at electronics stores.”
 
Q: I’m thinking about remodeling and adding a home theater. Can you install that? When should I contact you?
A: “We not only install home theaters, we design them and sell their components and cabinets. The best time to start talking with us is before the remodeling job starts. We can usually save you a lot of money if we integrate the home theater system into your remodel at the beginning.”
 
Q: Do you do home automation?
A: “We do lighting automation. We’re Lutron-certified and install Lutron RadioRA lighting control systems.”
 
Q: Do I really need an attic fan?
A: “Most people don’t think about it, but heat rises, and air in the attic gets superheated in the summer. This heat transfers into the sheet rock and heats the whole house, so it costs a lot more to cool the house with an air conditioner. Often, we can install a solar-powered attic fan that costs no money to run. But a whole-house fan is even better.”
 
Q: How do I know if I need a panel upgrade?
A: “There’s no easy answer. It largely depends on the age of the house, how many people live there, your lifestyle, and what your future power requirements are likely to be. If you’re looking to install a hot tub and your home was built in the 1950s or 60s, you probably need a panel upgrade. If you’re looking to sell the house in a few years, an upgrade probably isn’t a wise investment. We’re happy to help you determine if you need an upgrade. We’re not out to make sales, and we’ll give you the best advice for your particular situation.”
 
Q: What’s a whole-house fan? Does it really save money?
A: “Whole-building fans have been a staple of commercial architecture for a while, but have only recently been used in residences. Basically, when it’s cooler outside, usually in the morning or evening, the system goes into an economizer cycle and draws in air from the outside to cool the house. Aside from the $100 rebate you get from PG&E, it saves a lot of money on heating and air conditioning costs.The systems are centrally located and usually installed near bedrooms, because those are the rooms most people want to cool in the evening. The systems designed for retrofitting have models that fit between the existing studs, so there usually isn’t extensive carpentry involved in the installation. They’re computer controlled, quiet, and have dampers that close when the system isn’t in use, so you don’t lose heat in the winter.”
 
Q: What are “energy vampires” and why do you promote awareness about them?
A: “That’s something we educate our customers about for their benefit, to help them be Greener and reduce their carbon footprint. Energy vampires are electronic components and appliances that draw power even when not in use. A cell phone charger, for example, consumes power even when you’re not charging your phone. Any appliance with a sleep mode, including TVs, stereos and almost anything with a remote control, is an energy vampire. For many people, as much as 20 percent of their monthly electric bill is due to energy vampires. The best thing to do is unplug these devices when you’re not using them. Of course, there are drawbacks. If a device has a preset or a memory, you may lose that when you unplug it. And you probably want your TV plugged in all the time when you’re home, so you can turn it on and off with the remote. But you can unplug the TV when you go away for the weekend.”
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SELECTED PHOTOS FROM Gentec Services, Inc.

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Joe Scerbo

Expert CONTRIBUTOR PROFILE
  • Joe Scerbo is a 35-year veteran of the electrical industry and president of Gentec Services, Inc., a Diamond Certified company since 2006. He can be reached at (925) 480-7957 or by email.

Joe Scerbo: An Electric State of Mind

By James Florence, Diamond Certified Resource Reporter

LIVERMORE — Growing up, Joe Scerbo wasn’t the best at working with his hands, but when it came to securing a career in the trades, his mental aptitude more than compensated. “Honestly, I would have been a carpenter, but I couldn’t swing a hammer without bending the nail,” he laughs. “Still, I knew I wanted to go into a trade after high school, so I decided to focus on electrical. I did a two-year Electrical Construction and Maintenance program in my home state of New York, following which I started working in the field.”

Not long after, Joe made a big move both professionally and residentially. “I was all set to begin a telecommunications program at Utica College in New York, but then I took a trip to California and fell in love with it,” he remembers. “I went back home, packed up my tools and drove across the country. I found a job right away and spent the next 10 years working for a number of different companies, including seven years with the electrical workers’ union. In 2000, I got my electrical license and started my own company soon after.”

Since founding Gentec Services, Inc. in 2003, Joe has continued to expand upon the scope of his company’s capabilities. “When we first started, it was just me and an apprentice doing electrical work,” he explains. “About five years ago, we started an HVAC division, and just last year we got into home security and automation, so we’ve really come a long way.”

Today, Joe says his favorite part of his job is developing relationships with his employees and clients alike. “I love seeing my employees reach new goals and take their careers to the next level, as well as be able to provide for their families. I also enjoy getting to know our clients and forming long-term relationships with them.”

A resident of Livermore (where he lives with his wife, Pamela, and their two daughters), Joe expresses his appreciation for the mild Bay Area climate. “Being from New Jersey, I moved here specifically for the weather. Being a tradesman is tough to begin with, and being out in bad weather makes it even harder, so it’s a real blessing to work in a moderate climate. Plus, I love to barbeque, so the good weather helps with that, too.”

In regard to his life and career, Joe cites a favorite scriptural passage to explain his central philosophy. “I get my philosophy from 1 Peter 4:10, which reads, ‘Each of you should use whatever gift you have received to serve others.’ I feel it’s important that I’m not only using my abilities to make money, but to help others as well, including my clients and employees.”

When asked the first thing he’d do if he were to retire tomorrow, Joe simply replies that he wouldn’t. “I don’t see the purpose of retiring. I enjoy running my business and plan to keep doing it as long as I can. I suppose one day I might take the opportunity to relax and travel more, but the idea of retiring completely just doesn’t appeal to me.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The San Francisco Giants.

Q: What was your first car?
A: A 1974 Chevrolet Monte Carlo.

Q: What’s your favorite local restaurant?
A: Crustacean in San Francisco.

Q: The Beatles or the Rolling Stones?
A: The Rolling Stones.

Q: If you could talk to anyone living or dead, who would it be?
A: My Grandpa Scott. He was around for the better part of my young life, and now that I’m an adult, I’d love the opportunity to ask him some questions about life.

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Expert articles
  • Wave of the Future: Intelligent Personal Assistants

    LIVERMORE — There’s no doubt that technology has revolutionized the way we live and function in today’s world. From smartphones that provide us with instant information to home automation that enables control of our heating, lighting and security systems from a central source, we truly live in an amazing time. However, as remarkable as this all is, it’s only getting better. Enter the intelligent personal assistant.

    Imagine if your home automation system didn’t just streamline your home’s operations, but could also help you manage your schedule, give you the weather forecast and even order food. With intelligent personal assistants like Amazon’s Alexa, this is exactly the case. Not only can Alexa do all of these things and more, it does them via voice command. All you have to do is say, “Alexa” followed by whatever you want, whether it’s to turn on a light, make a date on your calendar, ask a question or stream music.

    What’s more, Alexa is fully compatible with your existing technology—it can interact with smart devices like the Nest Learning Thermostat, has built-in support for streaming services like Spotify, and offers weather and news reports from AccuWeather and TuneIn, respectively. Even digital accounts and services that aren’t directly supported by Alexa can be linked and accessed via your smartphone. Additionally, as of 2017, restaurants like Domino’s Pizza and Wingstop are supporting direct ordering through Alexa.

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Expert video tip
  • Video: A.I. Personal Assistants

    Complete Video Transcription:

    LIVERMORE — Host, Sarah Rutan: As the latest innovation in home automation technology, A.I. personal assistants are making life easier for modern homeowners. Today we’re in Livermore with Diamond Certified Expert Contributor Joe Scerbo of Gentec Services, Inc. to see how.

    Diamond Certified Expert Contributor, Joe Scerbo: So, today we’re going to be talking about personal assistants and how they can help you in your lifestyle.  You can tell Alexa to tell alarm.com to turn the family room lights on.  Alexa, tell alarm.com to turn the family room lights on.

    Alexa: Turning on the family room lights.

    Joe Scerbo: Alexa, tell alarm.com to lock the front door.

    Alexa: Locking the front door lock.

    Joe Scerbo: These are some of the ways we can utilize technology to not only save energy and keep your home secure, but make your life simpler.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Gentec Services, Inc. WEBSITE AND EXTERNAL FEED
  • Gentec Services, Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Gentec Services, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 314 VERIFIED CUSTOMERS i
Gentec Services, Inc. : Average 8.8 out of 10 based on 314 unique customer surveys of customer satisfaction.

H.D.P.

VERIFIED Gentec Services, Inc. CUSTOMER

1 of 314

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell a friend that they're fairly priced and that they know what they're doing.

I liked their prompt service and the fact that, because it's a preschool, they cleaned up everything and kept the kids' safety in mind while working.

L.I.

VERIFIED Gentec Services, Inc. CUSTOMER

2 of 314

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional and their pricing is fair. Nick Hooper is awesome and very professional. His technical expertise is off the chart.

I would say their workmanship and professionalism

E.B.H.M.C.

VERIFIED Gentec Services, Inc. CUSTOMER

3 of 314

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm so pleased with their work.

They finished the work in the estimated time.

Garrett Y.

VERIFIED Gentec Services, Inc. CUSTOMER

4 of 314

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good quality and responsive

Good quality and responsive

Bonnie R.

VERIFIED Gentec Services, Inc. CUSTOMER

5 of 314

Quality 10
10 10
Loyalty Yes
CRITIQUE

I love Born, I think he is the best and they are just always there. You call them out and it is easy to make an appointment.

I liked the electrician.

Ron M.

VERIFIED Gentec Services, Inc. CUSTOMER

6 of 314

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reliable, gave good ideas, and terrific work.

They came in one day and did what they were supposed to do and got the heck out of here.

Peter V.

VERIFIED Gentec Services, Inc. CUSTOMER

7 of 314

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very good.

Some of the technicians would text me the day before and they would remind me of the appointment.

Kathy N.

VERIFIED Gentec Services, Inc. CUSTOMER

8 of 314

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional, they are informative, they listen, and they did what they were supposed to do. They fixed the problem.

That they listened to us and they did the job so well. They listened to our point of view and what we needed and they were professional and they fixed it, which is huge.

Josie D.

VERIFIED Gentec Services, Inc. CUSTOMER

9 of 314

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very good, very prompt, and very efficient.

The service

Mark F.

VERIFIED Gentec Services, Inc. CUSTOMER

10 of 314

Quality 10
10 10
Loyalty Yes
CRITIQUE

I looked into the phone book and I went through all the people who were listed and I chose Gentec because they were Diamond Certified.

He fixed everything and he did a really good job. They came out, they gave me the estimate, and they told me how much it was going to be.

Dan R.

VERIFIED Gentec Services, Inc. CUSTOMER

11 of 314

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a little bit high in price.

They did the job correctly.

Dasha K.

VERIFIED Gentec Services, Inc. CUSTOMER

12 of 314

Quality 10
10 10
Loyalty Yes
CRITIQUE

That we had a good experience

They were prompt and helpful and informative and patient.

Javier R.

VERIFIED Gentec Services, Inc. CUSTOMER

13 of 314

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable.

Their quickness to respond

Ken M.

VERIFIED Gentec Services, Inc. CUSTOMER

14 of 314

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did the job they were asked to do just fine and they were very safe.

They were very safe. They needed to get up 25 feet in a confined space and they did very well.

Marcus T.

VERIFIED Gentec Services, Inc. CUSTOMER

15 of 314

Quality 10
10 10
Loyalty Yes
CRITIQUE

We had a very minor problem that they came out for, which they fixed, and then charged us the minimal amount. I'm glad they were honest about what the problem was.

I liked their honesty.

Alexandra S.

VERIFIED Gentec Services, Inc. CUSTOMER

16 of 314

Quality 10
10 10
Loyalty Yes
CRITIQUE

They stuck to their estimate, they arrived on time, and they cleaned up their work area.

I didn't have to call them back to do it again.

Steve C.

VERIFIED Gentec Services, Inc. CUSTOMER

17 of 314

Quality 10
10 10
Loyalty No
CRITIQUE

They're good, and they did what they were supposed to do. They came over, and they found and fixed the short. It took them awhile, but I have no complaints.

They did what they were supposed to do, and they were good.

Linda H.

VERIFIED Gentec Services, Inc. CUSTOMER

18 of 314

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very honest and thorough.

They were prompt, and they didn't try to overwhelm me.

Ray C.

VERIFIED Gentec Services, Inc. CUSTOMER

19 of 314

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are knowledgeable, and their pricing is fair and reasonable.

They involved me during the entire project. I felt very confident because of their direct communication and honesty.

Rich P.

VERIFIED Gentec Services, Inc. CUSTOMER

20 of 314

Quality 10
10 10
Loyalty Yes
CRITIQUE

I always think they are the best, although, they are a little expensive.

They are very competent, and the guys they send out are very professional.

Read All 314 Survey Responses at Ratings View