Diamond Certified Company Report

Closet Factory

Diamond Certified Company Report

Closet Factory

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 125 VERIFIED CUSTOMERS i

Deirdre F.

VERIFIED Closet Factory CUSTOMER

1 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a great closet at a reasonable price.

The custom design help was great and more affordable than some of the other options.

Atul D.

VERIFIED Closet Factory CUSTOMER

2 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

The quality is as good as anything on the market. They were very professional.

I like the fact that the design was done and when the people came they had everything with them. They accomplished the job within the time they said.

Jiten V.

VERIFIED Closet Factory CUSTOMER

3 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

The service was good and the quality of the product was good.

I think they were pretty much upfront and the time frame was well defined. Everything was done on a timely basis and things were well coordinated.

Read All 125 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Uri Rosenberg, CEO

Closet Factory provides a variety of home organization and storage services for clients throughout the Greater Bay Area. In addition to organizing closets, home offices, garages, laundry rooms, pantries and other indoor spaces, the company has the in-house capabilities to design and install wall beds and entertainment centers, build storage systems in craft rooms and wine cellars, and more.

CEO Uri Rosenberg credits much of Closet Factory’s success to its customer-oriented approach to the home organization and storage process. “We’re known for our high levels of quality, both in terms of our products and the way we treat our clients, and that means always putting the needs of our customers first,” he says. “Our favorite part of every job is seeing how happy the client is with the end results.”

Closet Factory also offers free design consultations to homeowners who prefer to take a DIY approach to their organization projects, and its website features an interactive design board that allows clients to formulate and visualize ideas for accessories, finishes, and other project details. “We make sure every job is customized to the individual,” says Mr. Rosenberg. “Installing a nice storage system can be a big investment, so we really focus on giving our customers the best value for their money.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Closet Factory

Service AREA

The Greater Bay Area
Hillsborough
Pacifica
Burlingame
Daly City
Half Moon Bay

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SERVICES PERFORMED

Custom Closets
Home Offices
Laundry Rooms
Garage & Pantry Organization
Wall Beds & Murphy Beds

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Closet Factory

Company Profile

Closet Factory provides a variety of home organization and storage services for clients throughout the Greater Bay Area. In addition to organizing closets, home offices, garages, laundry rooms, pantries and other indoor spaces, the company has the in-house capabilities to design and install wall beds and entertainment centers, build storage systems in craft rooms and wine cellars, and more.

CEO Uri Rosenberg credits much of Closet Factory’s success to its customer-oriented approach to the home organization and storage process. “We’re known for our high levels of quality, both in terms of our products and the way we treat our clients, and that means always putting the needs of our customers first,” he says. “Our favorite part of every job is seeing how happy the client is with the end results.”

Closet Factory also offers free design consultations to homeowners who prefer to take a DIY approach to their organization projects, and its website features an interactive design board that allows clients to formulate and visualize ideas for accessories, finishes, and other project details. “We make sure every job is customized to the individual,” says Mr. Rosenberg. “Installing a nice storage system can be a big investment, so we really focus on giving our customers the best value for their money.”

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Company Philosophy

"Our goal is simple: ensure every customer is 100 percent satisfied with the results of our work. From the design stages to the actual installation work, everything we do is geared toward making our clients feel happier and more organized in their homes."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for home organization companies that have earned the prestigious Diamond Certified award. For Closet Factory, the key to achieving and maintaining high levels of customer satisfaction is simple: treat every client like a close friend and emphasize the importance of long-term relationships. “This is primarily a referral-based business, so it’s very important that we treat our customers like friends instead of numbers,” says owner Uri Rosenberg. “We always put their needs first and make sure they receive the best possible products and services.”

Closet Factory has been providing home organization and storage services for clients throughout the Greater Bay Area since 1983. The company’s primary focus is organizing indoor spaces such as closets, garages, home offices, laundry rooms and pantries, but it also has the in-house capabilities to build storage systems in wine cellars and craft rooms, design and install entertainment centers and wall beds, and more.

Unlike less experienced home organization companies that outsource various aspects of their work because they lack the proper training or equipment, Closet Factory offers a full spectrum of capabilities under one roof. “By handling our own designing, engineering, manufacturing and installing, we’re able to monitor quality, facilitate scheduling and ensure a smooth process,” explains Mr. Rosenberg. “Taking care of everything ourselves allows us to provide our customers with the best value for their money.”

Another distinguishing attribute of Closet Factory is its rigorous approach to quality control throughout every aspect of its operations. “We have a number of people who help ensure consistent quality, from our manufacturing and installation supervisors to our design managers who stay up-to-date on products and techniques,” says Mr. Rosenberg. “Also, rather than rushing our installers to finish the job quickly, we encourage them to spend as much time as needed to make sure everything is perfect.”

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Industry Info

If you own a house, consider the benefits of working with a home organization specialist. Many home organization companies focus primarily on closets, but there are numerous areas of the home where the talents and capabilities of an organization specialist can optimize functionality and aesthetic value. Consider the following information about other areas of your home that could benefit from professional organization:

Garages
As the go-to storage space for outdoor equipment and general overflow, the garage is one of the most practical places in the home to augment space. Utilizing wall and ceiling areas, a home organization specialist can maximize your garage’s storage capacity in accordance to your particular needs.

Home offices
As telecommuting becomes more prevalent, many people’s homes and workplaces are now one and the same, which is why having a functional work space at home can help you optimize efficiency. A home organization specialist can create a custom workstation that conforms perfectly to your daily work needs.

Entertainment centers
In most American homes, the entertainment center is the nexus of both social interaction and daily leisure. To provide the space needed for all of your TV, video and audio equipment, a home organization specialist can create a customized entertainment center that’s both functional and aesthetically pleasing.

Wine cellars and pantries
These are two of the most under-utilized areas of the home when it comes to space and organization. Whether you want to add customized shelves and cabinets to your pantry closet or transform your wine cellar into a comfortable space for entertaining friends and family, a home organization specialist can help you fulfill your vision.

Laundry rooms
A home organization specialist can transform a chaotic laundry room into a pleasant, functional area by incorporating space-saving components like shelving, pull-out ironing boards and built-in laundry hampers.

Mudrooms
A mudroom serves as a transitional space between the outside and inside. Whether as a checkpoint for shoes, outerwear and backpacks or simply as a room that provides additional storage, a well-designed mudroom can play an important role in keeping your home more clean and organized.

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Frequently Asked Questions

Q: How long will it take to complete my project?

A: From the time we order the materials, it can take anywhere from three to five weeks, depending on the size and complexity of the job. The actual installation generally takes one to three days, but that also depends on the nature of the project.

Q: Do you do custom jobs?

A: Yes, everything we do is custom. Each installation is tailored to the needs and preferences of the customer, and our versatility enables us to handle projects of all sizes and incorporate any materials that are available.

Q: Do I need to have a large walk-in closet to benefit from your services?

A: No, our services can benefit even those with small reach-in closets. We can utilize a closet’s height, convert it from a single rod to a double rod configuration and add shelves to maximize its space.

Q: Can you design an entertainment center around my wall-hung flat screen TV?

A: Yes, customized entertainment cabinets are one of our many specialties.

Q: Can you work on Saturdays?

A: Normally, our installation department operates Monday through Friday, but if you need us to work on the weekend, we can accommodate with enough notice.

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SELECTED PHOTOS FROM Closet Factory

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Uri Rosenberg

Expert CONTRIBUTOR PROFILE
  • Uri Rosenberg is a 27-year veteran of the closet design industry and owner of Closet Factory, a Diamond Certified company since 2014. He can be reached at (650) 212-5664 or by email.

Uri Rosenberg: Hanging Up Success

By James Florence, Diamond Certified Resource Reporter

SAN CARLOS — Uri Rosenberg was working in sales and marketing when he came to a proverbial door of opportunity that, strangely enough, led into a closet. “While at a social event, I met the owner of a closet design company who invited me to come see his operation,” he recalls. “I took him up on his invite and was impressed with what I saw, so when he asked if I’d be interested in helping him with marketing, I agreed.” After gaining further experience in the field, Uri purchased his own closet and home office organization company in 2009.

Today, as owner of Closet Factory, Uri says he enjoys the twofold nature of his job. “In this line of work, you need to have an understanding of both sales and design. It’s like being successful as an artist: you not only have to create the art, you also have to market it effectively—otherwise, it’ll just stay on the shelf gathering dust. So, the ability to address both sides of the coin is something my staff and I take pride in.”

Originally from Israel, Uri immigrated to the United States in 1979, where he lived in Seattle before eventually settling in the Bay Area. Today, as a resident of Redwood Shores, he says the Bay Area is an ideal place to be in the closet and home organization business. “Our service used to be considered more of a luxury, but these days it’s becoming more of a necessity. Particularly in the Bay Area, people need more storage and organization in their lives, and that’s where we come in.”

Outside of work, Uri spend much of his free time with family, including his three grown children and three grandchildren, all of whom are situated in the Bay Area. Additionally, Uri enjoys outdoor activities like biking, hiking and kayaking, as well as international travel. “I take a trip to Israel every year, but I also enjoy seeing other parts of the world, like Europe and Central America.”

In regard to a personal philosophy, Uri says it’s important to be an active participant in one’s own life. “There are two types of people in the world: those who watch things happen and do nothing about it, and those who take action. Many people feel powerless to determine their future, but in the end, it’s up to the individual to effect change in both their life and society.”

When asked the first thing he’d do if he could retire tomorrow, Uri says he’d travel to an unfamiliar destination. “I’ve traveled a considerable amount, but there are still a lot of areas of the world I’ve yet to see, like China, Russia and South Africa. If I could retire tomorrow, I’d make plans to see some of those places.”

Ask Me Anything!

Q: What’s your favorite local restaurant?
A: Town in San Carlos.

Q: Are you an early bird or a night owl?
A: An early bird.

Q: Are you fluent in any foreign languages?
A: I speak Hebrew.

Q: What’s your favorite smell?
A: Lemon.

Q: What’s your favorite thing to eat for breakfast?
A: A boiled egg with tomatoes, cucumbers and other vegetables.

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Expert articles
  • A Simple Way to Improve Your Closet

    SAN CARLOS — If your closet is so full that you’re putting hangers on hangers, it might be time to add some accessories to improve its functionality. One popular accessory is known as a valet rod. This retractable post provides a convenient place to hang clothes when you’re in a hurry, deciding what to wear or packing for a trip.

    Rather than re-hanging a piece of clothing in its original spot on the closet rod­ (or worse, hanging it on a chair or door jamb), you can temporarily hang it on the valet rod. In addition, a valet rod provides an easy way to compare clothing items side by side or assemble your wardrobe for an upcoming trip. It’s also a great catch-all if you’re in a hurry or you’ve just brought clothes home from the dry cleaner.

    Considering the low cost and ease of installation, a valet rod is one convenient closet investment you’ll be glad you made.

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Expert video tip
  • Video: Benefits of a Closet Valet Rod

    Complete Video Transcription:

    SAN CARLOS — Host, Sarah Rutan: If your closet is so full that you’re putting hangers on your hangers, you’ll be glad to know that a simple addition can enhance its storage capacity. To learn more, we’re in San Carlos with David Rosenberg of Closet Factory, speaking on behalf of Diamond Certified Expert Contributor Uri Rosenberg.

    David Rosenberg: So a really great little secret that we share here at the Closet Factory is a valet ride. It’s a very simple post that just pulls off a panel but the options are endless with it. My favorite use for it is when I’m setting my clothes out for a trip, I can take all those pieces that I’m looking for and say, “Is this what I want to wear?” And if it is, wonderful. I can see it. I can steam it. I can bring laundry from the dry cleaners home and organize it here. It’s a great catch-all. If you find yourself hanging your hangers on to other hangers or onto doors, or anything else on the wall, this is the solution for you.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Closet Factory WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Closet Factory
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 125 VERIFIED CUSTOMERS i
Closet Factory : Average 8.6 out of 10 based on 125 unique customer surveys of customer satisfaction.

Deirdre F.

VERIFIED Closet Factory CUSTOMER

1 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a great closet at a reasonable price.

The custom design help was great and more affordable than some of the other options.

Atul D.

VERIFIED Closet Factory CUSTOMER

2 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

The quality is as good as anything on the market. They were very professional.

I like the fact that the design was done and when the people came they had everything with them. They accomplished the job within the time they said.

Jiten V.

VERIFIED Closet Factory CUSTOMER

3 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

The service was good and the quality of the product was good.

I think they were pretty much upfront and the time frame was well defined. Everything was done on a timely basis and things were well coordinated.

Carley W.

VERIFIED Closet Factory CUSTOMER

4 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

The quality is pretty good, the installation is fast and convenient, and they have free consultations as well.

The price is pretty good.

Donna M.

VERIFIED Closet Factory CUSTOMER

5 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They give you what you want.

I searched around, and I did some comparison shopping. They were the best for the money.

Lori B.

VERIFIED Closet Factory CUSTOMER

6 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a nice job customizing the closet. The quality is excellent.

The closet still looks good.

Miriam L.

VERIFIED Closet Factory CUSTOMER

7 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional, they came when they said they were going to come, they stuck to their budget, and they gave me exactly what I needed.

Their promptness

Patricia B.

VERIFIED Closet Factory CUSTOMER

8 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

The appointments were expedited.

They installed it around my crazy, old-fashioned garage.

Pete H.

VERIFIED Closet Factory CUSTOMER

9 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

The design work of Geri was what won me over, and she was the reason I chose Closet Factory. Geri dressed professionally and was very organized and that made all the difference.

Jerry's competence, and I knew what I was going to get when I signed on the dotted line. Everything was done to my satisfaction.

Hailey P.

VERIFIED Closet Factory CUSTOMER

10 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They were friendly, timely, and professional.

Rebecca L.

VERIFIED Closet Factory CUSTOMER

11 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have excellent customer service. They were responsive, hardworking, and easy to get along with.

They really helped me out.

Sean J.

VERIFIED Closet Factory CUSTOMER

12 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

High quality and good customer service

The prices are good, and they have good quality.

Sharon W.

VERIFIED Closet Factory CUSTOMER

13 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell a friend to give them a call.

They had a reasonable price, and they did what they were supposed to do.

Suzanne D.

VERIFIED Closet Factory CUSTOMER

14 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They help keep you organized.

It is a way to keep things neat.

Roman V.

VERIFIED Closet Factory CUSTOMER

15 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very high quality, great service, and very reliable, they did an excellent job.

Everything, David is very good. He did a good job, and everything was perfect. We're very satisfied.

Sam A.

VERIFIED Closet Factory CUSTOMER

16 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to use them.

I like the way the closet turned out and the design. It works the way I wanted it to.

Susan S.

VERIFIED Closet Factory CUSTOMER

17 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very fast and very professional service

They were a local company. I think they were great.

Vinona B.

VERIFIED Closet Factory CUSTOMER

18 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They just are very careful and do really good work.

The personalized service

Akiko M.

VERIFIED Closet Factory CUSTOMER

19 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was efficient and a good price. I'm happy with the warranty.

I liked the good price and Cindy was great.

Alex N.

VERIFIED Closet Factory CUSTOMER

20 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. I think that the best part is the good quality and that the work is done on time. The job was done exactly as scheduled and done quickly.

They did a good job. I like that they are on time and the accuracy and quality of their work. I'm pretty happy with the job they did.

Read All 125 Survey Responses at Ratings View