Diamond Certified Company Report

Acme Sunshades Enterprise Inc.

Diamond Certified Company Report

Acme Sunshades Enterprise Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 175 VERIFIED CUSTOMERS i

C.D.P.

VERIFIED Acme Sunshades Enterprise Inc. CUSTOMER

1 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I know everybody there now, and I really like working with them.

They gave me an extensive choice of colors that I could choose from, and we were able to find a color that matched our house. I like them so much. It's not a matter of price. I would just use them because of how they are with me. Everything they do is great.

H.M.

VERIFIED Acme Sunshades Enterprise Inc. CUSTOMER

2 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd recommend them. They know what they're doing, and they're knowledgeable.

They were very knowledgeable in what will look best for your specific project. They were also very easy to work with.

M.H.

VERIFIED Acme Sunshades Enterprise Inc. CUSTOMER

3 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very knowledgeable.

They were very precise and detailed.

Read All 175 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Chih Ling Han, President

Acme Sunshades Enterprise Inc. designs, manufactures, installs, cleans, repairs, and recovers all types of awnings, sunshades, canopies, and pergolas for residential and commercial clients throughout the Bay Area. The company offers traditional and modern products that are custom designed to meet a wide range of needs, and it also carries specialty products like outdoor furniture covers, tents for special events, custom fabric structures, and more.

President Chih Ling Han says Acme Sunshades Enterprise’s long-standing legacy in its community is one of its most important attributes. “This company was founded in 1922, so we have a lot of history in this area. People come to us and refer us to others because they trust our expertise and know we have what it takes to provide excellent customer service.”

Acme Sunshades Enterprise takes a full-service approach to its customers’ awning projects, from creating drawings and renderings of their products to procuring city permits and handling insurance requirements. “From the moment a customer contacts us until the day their awning is installed, we take care of everything,” affirms Mr. Han. “We have the in-house capabilities to make sure each project progresses quickly and efficiently.”

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Acme Sunshades Enterprise Inc.

Locations

Alameda County
Contra Costa County
Marin County
Monterey County
Napa County
San Francisco
San Mateo County
Santa Clara County
Santa Cruz County
Solano County
Sonoma County

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SERVICES PERFORMED

Awnings
Sunshades
Canopies
Window Screens
Pergolas
Shade Sails
Roman Shades
Equipment Covers
Outdoor Umbrellas
Special Event Tents
Custom Fabric Structures
Design
Manufacturing
Installation
Cleaning
Repair
Recover
Lighting Effects
Printed or Painted Graphics & Logos

BRANDS Supported
  • AwnTex

  • Cooley-Brite

  • Dickson

  • Durasol

  • Ferrari

  • Markilux

  • Mermet

  • Rainier

  • Sattler

  • ShadeTree

  • Solair Shade Solutions

  • Somfy

  • Sunair

  • Sunbrella

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Acme Sunshades Enterprise Inc.

Acme Sunshades Enterprise builds and installs awnings with custom graphics for its commercial clients.

Company Profile

Acme Sunshades Enterprise Inc. designs, manufactures, installs, cleans, repairs, and recovers all types of awnings, sunshades, canopies, and pergolas for residential and commercial clients throughout the Bay Area. The company offers traditional and modern products that are custom designed to meet a wide range of needs, and it also carries specialty products like outdoor furniture covers, tents for special events, custom fabric structures, and more.

President Chih Ling Han says Acme Sunshades Enterprise’s long-standing legacy in its community is one of its most important attributes. “This company was founded in 1922, so we have a lot of history in this area. People come to us and refer us to others because they trust our expertise and know we have what it takes to provide excellent customer service.”

Acme Sunshades Enterprise takes a full-service approach to its customers’ awning projects, from creating drawings and renderings of their products to procuring city permits and handling insurance requirements. “From the moment a customer contacts us until the day their awning is installed, we take care of everything,” affirms Mr. Han. “We have the in-house capabilities to make sure each project progresses quickly and efficiently.”

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Company Philosophy

“We strive to exceed our customers’ expectations on every project, and we’re able to do that by providing them with high-quality products that add protection, beauty, comfort, and style to their properties. Our continuing mission is to uphold our tradition of excellence and stay true to our slogan: ‘Keeping You Cool Since 1922.’”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for awning companies that have earned the prestigious Diamond Certified award. For Acme Sunshades Enterprise Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: take a detail-oriented approach to its clients’ projects and make sure all their needs are met. “Customer service is our top priority,” affirms President Chih Ling Han. “By keeping our clients well-informed, we can ensure there are no surprises. Also, after their jobs are complete, we follow up to make sure they’re completely satisfied with the results.”

Acme Sunshades Enterprise designs, installs, cleans, and repairs awnings, sunshades, canopies, and pergolas for residential and commercial clients throughout the Bay Area. The company offers traditional and modern products that are designed to meet a variety of needs, and it also carries specialty products like outdoor furniture covers, custom fabric structures, and tents for special events.

Unlike less experienced awning companies that lack the latest training and equipment and are forced to limit their services as a result, Acme Sunshades Enterprise has the in-house capabilities to handle every step of the process for its customers. “With our expertise, we’re able to handle everything from design to manufacturing to installation,” says Mr. Han. “We customize each installation to meet the client’s needs and give their home or commercial property a unique look.”

Another attribute that sets Acme Sunshades Enterprise apart from its competition is its extraordinary longevity. “We were founded in 1922, so we’re one of the oldest companies in the Bay Area,” says Mr. Han. “After more than 90 years in business, we’ve seen just about everything there is to see, which means we have the knowledge and experience to tackle any job that comes our way.”

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Industry Info

If you’re thinking about installing a new awning, make sure you’re familiar with the latest industry innovations. Home automation is all the rage these days—everything from home lighting to door locks is controllable via computerized sources like laptops and smartphones. According to Chih Ling Han, president of Acme Sunshades Enterprise Inc. in San Leandro, consumers will soon be able to do the same with their awnings and sunshades. “Somfy, one of the leading manufacturers of electronic retractable awnings, is developing a mobile app that will allow home and business owners to control their automated shades from their smartphones,” he explains. “That technology is coming out very soon.”

Mr. Han says this new technology will enable users to streamline control of their various shade products. “Right now, many people use separate remotes to control their shades, screens and retractable awnings. With the smartphone app, users will be able to control all of these through a single source, which will simplify things and save time.”

Automation isn’t the only aspect of sunshade technology where innovation is taking place. “Fabric has also changed a lot over the years,” says Mr. Han. “One of the most recent developments is a new kind of fabric that utilizes ‘self-cleaning’ technology. When it rains, the properties of the fabric are such that the moisture activates the fibers and causes them to repel dirt. This way, following the rain, the fabric is actually cleaner than it was before.”

As Mr. Han explains, there are several benefits to this new innovation. “In addition to keeping awnings looking clean and preserving their color, this self-cleaning fabric reduces the need for maintenance, which saves time and money.” However, Mr. Han says this up-and-coming technology currently comes with a steep price tag. “Because it’s so new, it’s still pretty expensive, so it’s not particularly cost-effective at this point. However, this technology is definitely where things are headed, and it should be more affordable in the future.”

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Frequently Asked Questions

Q: What kinds of products do you offer?

A: In the last few years, we’ve expanded our selection of products to provide our customers with as many options as possible. Our products include fixed-frame and retractable awnings, shade sails, canopies, roman shades, and more.

Q: Can you help me choose the right product for my needs?

A: Definitely. We’ll take the time to educate you about your options and help you find the best solution for your particular situation.

Q: Can you print a graphic on my company’s awning?

A: Yes, we do both printed and painted graphics for awnings and other shade products.

Q: Can you give me a price over the phone?

A: We prefer to meet in person so we can discuss your project in greater detail, which will enable us to provide a more accurate price estimate. We’ll be happy to come to your home or business, take measurements and give you a proposal for free.

Q: Do you serve customers outside of the Bay Area?

A: Thanks to the internet, we now have many customers from other areas of the United States, including the East Coast. After gathering a customer’s specifications and other pertinent information, we manufacture the product and ship it to them, where it’s typically installed by a local contractor. To ensure accuracy, we make sure the customer deals with a professional designer or contractor who can provide us with precise measurements.

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SELECTED PHOTOS FROM Acme Sunshades Enterprise Inc.

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Diamond Certified RATINGS ON Acme Sunshades Enterprise Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 175 VERIFIED CUSTOMERS i
Acme Sunshades Enterprise Inc. : Average 9.0 out of 10 based on 175 unique customer surveys of customer satisfaction.

C.D.P.

VERIFIED Acme Sunshades Enterprise Inc. CUSTOMER

1 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I know everybody there now, and I really like working with them.

They gave me an extensive choice of colors that I could choose from, and we were able to find a color that matched our house. I like them so much. It's not a matter of price. I would just use them because of how they are with me. Everything they do is great.

H.M.

VERIFIED Acme Sunshades Enterprise Inc. CUSTOMER

2 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd recommend them. They know what they're doing, and they're knowledgeable.

They were very knowledgeable in what will look best for your specific project. They were also very easy to work with.

M.H.

VERIFIED Acme Sunshades Enterprise Inc. CUSTOMER

3 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very knowledgeable.

They were very precise and detailed.

Patrick L.

VERIFIED Acme Sunshades Enterprise Inc. CUSTOMER

4 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a good company, they did great on their installation, and they provided a top-of-the-line product. Their pricing was fair.

I think the quality of the product was the best.

Arlene M.

VERIFIED Acme Sunshades Enterprise Inc. CUSTOMER

5 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you need them, use them. They are a reputable company, the product is good, and I have no complaints.

Nothing specific, I mean they did everything that was suppose to be done, and it was all expertly done. There was nothing to fault that left me thinking they should have done differently.

Jorge M.

VERIFIED Acme Sunshades Enterprise Inc. CUSTOMER

6 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are prompt, and they provide a good service.

Everything, even when I was in the store, they gave me the right dimensions and everything. They are reputable.

Bill M.

VERIFIED Acme Sunshades Enterprise Inc. CUSTOMER

7 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came in and did the job we hired them to do.

I don't know, maybe the quality and pricing.

Andrew N.

VERIFIED Acme Sunshades Enterprise Inc. CUSTOMER

8 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good. They came out to make sure they would be able to meet our needs. They ordered what we asked for, came out, and installed it. We haven't had any issues with it since.

They were very proactive about the whole process.

Linda P.

VERIFIED Acme Sunshades Enterprise Inc. CUSTOMER

9 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was a simple process, and they followed through with everything they said they would. We have not had any issues with our awning.

They were easy to deal with and quick.

Kiani P.

VERIFIED Acme Sunshades Enterprise Inc. CUSTOMER

10 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they were good. I would recommend that others use them.

The sales guy was good.

Brent S.

VERIFIED Acme Sunshades Enterprise Inc. CUSTOMER

11 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like the way they conducted business. They did a good job with the installation. They were good.

The install was quick.

Fran S.

VERIFIED Acme Sunshades Enterprise Inc. CUSTOMER

12 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great service and product, so don't hesitate. I had tried two other companies, and the comparison was huge, in terms of making the appointment, coming out to measure, and the product availability.

I like the selection of products. The man who came to measure was competent. They did exactly what they said and in the time they said. There was a delay on the specific product they had to order, but they kept me up to date. It was everything expected from a great company with good customer service.

Margaret S.

VERIFIED Acme Sunshades Enterprise Inc. CUSTOMER

13 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were quite efficient and put them in well. They were very pleasant to deal with.

They provided me with what I wanted.

Robert S.

VERIFIED Acme Sunshades Enterprise Inc. CUSTOMER

14 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very helpful in designing a great product, and they were easy to deal with. I was very satisfied with them.

They specialize in a custom product. I made modifications to a past design that they did for me a while back for my business, and they worked out all of the fine details and were happy to work with me on a fair price.

Katie S.

VERIFIED Acme Sunshades Enterprise Inc. CUSTOMER

15 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job.

The helpful salesperson

Gina T.

VERIFIED Acme Sunshades Enterprise Inc. CUSTOMER

16 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are wonderful. We were actually just thinking about contacting them to get new material for the awnings. It's been years and years, so they are a little faded, but they are great, wonderful people.

That the product lasted as long as it did

Ken V.

VERIFIED Acme Sunshades Enterprise Inc. CUSTOMER

17 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

There are not a lot of places like that around anymore, so it's good that they are there.

They were good, just good quality, and they got the job done.

Nina W.

VERIFIED Acme Sunshades Enterprise Inc. CUSTOMER

18 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are good. I would recommend them with high regard.

They did what we planned to do.

Bob Z.

VERIFIED Acme Sunshades Enterprise Inc. CUSTOMER

19 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them. They are good at what they do and what they offer as a service.

The quality

Shawn

VERIFIED Acme Sunshades Enterprise Inc. CUSTOMER

20 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a five star company.

The quality and integrity

Read All 175 Survey Responses at Ratings View