Diamond Certified Company Report

Dr. James R. Mattingly DDS

Diamond Certified Company Report

Dr. James R. Mattingly DDS

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 448 VERIFIED CUSTOMERS i

Trenton B.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

1 of 448

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is not only for adults but a full-family practice. A lot of people don't know that he is a pediatric dentist as well.

He has a very laid-back, friendly, and caring approach, but he also gets to the point.

Michael M.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

2 of 448

Quality 10
10 10
Loyalty Yes
CRITIQUE

He has a great bedside manner. He is thorough, encouraging, and positive.

It is a friendly office staff. Dr. Mattingly is great and such a positive, friendly guy.

Deborah W.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

3 of 448

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great dentist

Great service all around

Read All 448 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Walnut Creek dentist Dr. James R. Mattingly

Dr. James R. Mattingly provides a wide range of cosmetic and family dental services, including metal-free white fillings, porcelain crowns and bridges, tooth whitening, porcelain veneers, dental implants, implant-supported dentures, root canal therapy, tooth extractions, Invisalign®, and more.

After earning his dental degree and graduating with high honors from University of the Pacific’s School of Dentistry in 1997, Dr. Mattingly was inducted into the prestigious OKU National Dental Honor Society. He has also been featured on KRON Channel 4 News as the “Top Cosmetic Dentist in Contra Costa County.” He prides himself on offering the latest in dental procedures and technology while providing a comfortable and friendly setting for his patients.

Dr. Mattingly’s practice provides state-of-the-art digital imaging instead of traditional x-rays, protecting patients from up to 80 percent of normal radiation exposure. Dr. Mattingly also uses cutting-edge dental lasers to help diagnose tooth decay at its earliest stages and provides nitrous oxide gas to patients who feel a little anxious or nervous. His office accepts most private dental insurances and his staff is happy to file claims on patients’ behalf.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Dr. James R. Mattingly DDS

Locations

Walnut Creek Communities

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SERVICES PERFORMED

Cosmetic Dentistry
General Dentistry
Implant Dentistry
Sleep Dentistry

BRANDS Supported
  • Invisalign

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Dr. James R. Mattingly DDS

Dr. Mattingly leaps from obstacle to obstacle on ABC’s “Wipeout.”

Company Profile

Dr. James R. Mattingly provides a wide range of cosmetic and family dental services, including metal-free white fillings, porcelain crowns and bridges, tooth whitening, porcelain veneers, dental implants, implant-supported dentures, root canal therapy, tooth extractions, Invisalign®, and more.

After earning his dental degree and graduating with high honors from University of the Pacific’s School of Dentistry in 1997, Dr. Mattingly was inducted into the prestigious OKU National Dental Honor Society. He has also been featured on KRON Channel 4 News as the “Top Cosmetic Dentist in Contra Costa County.” He prides himself on offering the latest in dental procedures and technology while providing a comfortable and friendly setting for his patients.

Dr. Mattingly’s practice provides state-of-the-art digital imaging instead of traditional x-rays, protecting patients from up to 80 percent of normal radiation exposure. Dr. Mattingly also uses cutting-edge dental lasers to help diagnose tooth decay at its earliest stages and provides nitrous oxide gas to patients who feel a little anxious or nervous. His office accepts most private dental insurances and his staff is happy to file claims on patients’ behalf.

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Company Philosophy

"‘Comfort. Convenience. Quality. Respect. Education.' These five words embody the essence of our practice and our commitment to the public. We show patients every x-ray and explain any procedure we recommend. We believe everyone can and should have a comfortable, positive dental experience."

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Comparative Summary

As Dr. James R. Mattingly DDS sees it, his job is to educate his patients about their options for dental treatment, and never to encourage anything but necessary treatment. He says he treats his patients as he would his own family, a philosophy of concerned care that’s made his Walnut Creek dental practice a local favorite and earned him a “Best in the Bay” designation from San Francisco news affiliate KRON.

Dr. Mattingly believes in dental technology and uses a state-of-the-art dental laser to diagnose tooth decay. He can identify and repair cavities at the earliest stages, before they grow and do greater damage. The office has also switched to digital x-rays, a technology that exposes patients to 80 percent less radiation than traditional x-ray equipment. The images immediately load to a computer for easy viewing and manipulation, enabling a clearer and more accurate diagnosis.

Another of the office’s useful tools is its intraoral camera, which lets Dr. Mattingly project large pictures of the inside of patients’ mouths onto a large screen. The intraoral camera makes it much easier for patients to understand what’s happening with their teeth and gums, and how their treatment will proceed.

Dr. Mattingly says his office prides itself on punctuality. “I’m not a fan of sitting around waiting for 30 minutes when I go to the doctor,” he says, “so we work diligently to abide by our patients’ schedules.” Whatever time a patient does spend waiting for an appointment is spent in a comfortable, relaxing area with soft, leather chairs, and an array of tea flavors or freshly brewed Starbucks coffee. The magazines are always current, and there are even iPods available, pre-loaded with an assortment of music for every taste. The dental chairs, meanwhile, have built-in massagers.

Dr. Mattingly considers himself a man of integrity who strives to be honest and forthright with his patients at all times. He offers them his best professional opinion, informed by his years of schooling and experience, but ultimately respects their right to choose a course of treatment for themselves.

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Industry Info

Trust your dentist, but be your own health advocate. When you visit a dentist, your first mission is to ask questions, says Walnut Creek-based dentist Dr. James R. Mattingly DDS. If you feel your dentist is not thoroughly explaining your diagnosis, it might be time to find a new one. “As a patient, you should feel empowered to make informed decisions about your treatment,” he says.

The best dentists have advanced equipment that lets them photograph the inside of a patient’s mouth and share the image during the appointment. For cosmetic procedures, ask to see before and after photos of work the dentist has personally done. Ask whether the dentist does these procedures on a regular basis. If you’re concerned, you can even request the names of prior patients who might be willing to serve as references. Ask them how things went, whether they were satisfied with the outcome, and whether the procedure was painful.

Needless to say, Dr. Mattingly recommends everyone see a dentist regularly for routine cleanings and examinations. “It’s never too late,” he says. “Don’t ignore real or suspected problems, even if you’re not currently in pain. The longer you wait, the worse things could get.”

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Frequently Asked Questions

Q: Do you accept financing?

A: It depends on many factors, especially the nature of the treatment needed.

Q: Are you open Saturdays?

A: We are, and patients love it. They don’t have to take time off work.

Q: Do you do dental implants?

A: Yes. We have been restoring missing teeth with dental implants for 13 years and each year we do more and more. Our success rates are around 97% and the process is practically painless. Patients always assume that there is a lot of pain associated with the process, but in fact there is very little discomfort. We use dental implants to replace a single missing tooth, as well as multiple missing teeth Patients with existing full dentures often have problems with retention and stability. With a couple strategically placed dental implants we can add significant retention and stability to a full denture making life exponentially improved for the patient. When patients with uncomfortable dentures come in, I put a couple of dental implants in their mouth and they feel like they’re 17 again. These procedures are also very painless. A lot of people are fearful of the pain, and they’re always shocked at how easy the procedure is.

Q: Can you help me interpret my dental insurance?

A: We will do our best to help explain the benefits of your particular plan. There are literally hundreds of plans out there and each is slightly different. While it is our goal to assist in this area, we always encourage each patient to know there own plan.

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SELECTED PHOTOS FROM Dr. James R. Mattingly DDS

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Dr. James R. Mattingly, DDS

Expert CONTRIBUTOR PROFILE
  • Dr. James R. Mattingly, DDS has been in private practice since 1997, and his practice has been Diamond Certified since 2004. He can be reached at (925) 388-6998.

Dr. James R. Mattingly, DDS: Destined for Dentistry

By James Florence, Diamond Certified Program Reporter

WALNUT CREEK — Many people don’t discover their professional proclivities until later in life, but Dr. James R. Mattingly, DDS seemed predisposed for dental work from a young age. “Unlike a lot of kids who grew up with a fear of being in the dentist’s chair, going to the dentist was always a positive experience for me,” he remembers. “Later, during my undergrad years at UC Davis, I was debating whether to go into medicine or dentistry. It wasn’t until I did some volunteer work in the dental field that I decided it was the path I wanted to take.”

Dr. Mattingly graduated from dental school in 1997 with high honors in the top 10% of his class and immediately began working in Walnut Creek, CA. Today, after nearly two decades in the field, he says his favorite part of his job is the opportunity to impact his patients’ lives. “I get a lot of satisfaction from helping my patients, whether it’s curing them of their fears or improving their smiles. A restored smile can really change a person’s outlook on their day-to-day life, so that’s a pretty remarkable thing.”

A lifetime resident of Northern California, Dr. Mattingly lives in Walnut Creek with his wife, Tracy, and their children, Grace and J.J. When asked his favorite part about living and working in the Bay Area, he cites the region’s vast diversity. “In the Bay Area, you get to meet people from all over the world, and they all have different cultures, backgrounds, and careers,” he says. “It really keeps my job fresh and exciting because I never know who I’m going to meet next and what stories they’ll share.”

Outside of work, Dr. Mattingly spends most of his time hanging out with his family and pursuing outdoor activities. “Whether it’s winter or summer, I love being outdoors,” he affirms. “Some of my favorite pastimes include hiking, skiing, dirt and mountain biking, and playing tennis and golf.” In addition to these active pursuits, Dr. Mattingly appreciates the opportunity to settle in with a good book. “I love to read when I have some quiet downtime.”

As a dental professional, Dr. Mattingly espouses the importance of empowering his patients. “I’m not here to twist anyone’s arm or lecture them,” he says. “Rather, I provide my patients with good information, keep the lines of communication open and let them decide what’s best for their situations. I always give them my recommendations, but I think it’s important for patients to feel confident about the decisions they’re making.”

When asked what his future retirement might look like, Dr. Mattingly says he’ll continue to stay involved in the field even after retiring from full-time practice. “I’d still want to keep a hand in dentistry, and I’d love to do it on a purely volunteer basis. It would be a great way to give back to the community, so that’s something I look forward to.”

Ask Me Anything!

Q: Do you have a favorite sports team?
A: I have a favorite team or player in just about every sport. In football, it’s the San Francisco 49ers; in baseball, it’s the San Francisco Giants; and in golf, it’s Phil Mickelson.

Q: Did you play any sports in high school?
A: I played basketball, tennis and soccer.

Q: What’s your favorite restaurant?
A: Montecatini Ristorante in Walnut Creek.

Q: What’s your favorite holiday?
A: From a faith standpoint, it’s Easter, but the 4th of July is a close second—it’s a neat time to celebrate our great nation, plus there’s good food and company!

Q: Are you an early bird or a night owl?
A: Definitely an early bird. I thoroughly enjoy getting up when things are still quiet and calm, having a cup of coffee,and going for a morning walk.

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Expert articles
  • Detecting Cavities with Dental Laser Technology

    WALNUT CREEK — Traditionally, dentists have employed two different methods to detect cavities: x-rays and directly examining teeth with a handheld instrument. While these continue to be valuable techniques, a more recent innovation benefits patients by identifying cavities in their earliest stages: dental lasers.

    How does a dental laser work? When a dentist shines the laser on the chewing surfaces of a patient’s teeth (where the vast majority of cavities are found), it measures the reflected light energy, or “fluorescence,” of the tooth structures’ various layers. While a healthy tooth will exhibit little to no fluorescence, any decayed areas will register a noticeable reading on the laser’s sensor.

    One of the biggest attributes of dental lasers is they can detect cavities when they’re still very small, even before they can be identified visually. Because the lasers are also extremely accurate, this technology gives patients the opportunity to have cavities treated proactively rather than after they’ve grown and caused significant damage.

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Expert video tip
  • Video: Laser Cavity Detection

    Complete Video Transcription:

    WALNUT CREEK — Host, Sarah Rutan: While x-rays are valuable tools for identifying cavities, many dentists are turning to a technological innovation that allows for earlier detection. Today we’re in Walnut Creek with Diamond Certified Expert Contributor Dr. James Mattingly to learn more.

    Diamond Certified Expert Contributor, Dr. James R. Mattingly, DDS: Hi. Today, we’re going to be talking about dental lasers. I know that dentistry is a terribly exciting subject for all of you viewers, and I know I get excited about things like this. So, we’re going to talk a little bit today about this device that is a laser that helps detect tooth decay.

    Traditionally, we as dentist always have to refer to either an x-ray, or we have to get our sharp little instruments and push on your teeth. And, if we get a stick then we know we have a cavity. Now, these are still, of course, very valuable tools for detecting tooth decay. But, what’s so neat about the lasers here – like this one – is it will detect the cavity when it’s very, very small. Even before I can usually stick into the cavity, the laser will detect it.

    And, this laser uses what we call light fluorescents. And so, it’s very simple for the patient and the dentist. All we’re doing is calibrating the unit, and then shining the laser light on the chewing surfaces of the teeth. What we find is that eighty percent of all cavities are detected on the chewing surfaces of the tooth. And so, that’s where we’re shining the light.

    And, we have a certain range of numbers. So, when we shine the light, if the number – corresponding number – falls within a certain range, we know the tooth is healthy. And, if it falls within a higher range, we know there’s a cavity. So, very simple, non-biased, and highly accurate.

    I have done hundreds, if not thousands of cavities – have been diagnosed with this unit in my office. And honestly, every single one of those cavities – when we’ve gone to fill it – it’s always presented as an actual true cavity, once I started drilling it out.

    So, I have one hundred percent confidence in this unit, and that’s a wonderful piece of technology to help make dentistry easier for the patient, which is the bottom line. So, thanks so much, and next time we’ll have another great tip in the wonderful wide world of dentistry. 

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Dr. James R. Mattingly DDS WEBSITE AND EXTERNAL FEED
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Diamond Certified RATINGS ON Dr. James R. Mattingly DDS
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CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 448 VERIFIED CUSTOMERS i
Dr. James R. Mattingly DDS : Average 9.4 out of 10 based on 448 unique customer surveys of customer satisfaction.

Trenton B.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

1 of 448

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is not only for adults but a full-family practice. A lot of people don't know that he is a pediatric dentist as well.

He has a very laid-back, friendly, and caring approach, but he also gets to the point.

Michael M.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

2 of 448

Quality 10
10 10
Loyalty Yes
CRITIQUE

He has a great bedside manner. He is thorough, encouraging, and positive.

It is a friendly office staff. Dr. Mattingly is great and such a positive, friendly guy.

Deborah W.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

3 of 448

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great dentist

Great service all around

Daniel K.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

4 of 448

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like that he his reliable and gentle.

He knows what he is doing and what each patient needs.

Gary P.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

5 of 448

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was a smooth process, and it couldn't have gone better.

It was a job well done.

Lauren R.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

6 of 448

Quality 10
10 10
Loyalty Yes
CRITIQUE

I didn't get him personally, but the woman I worked with was great.

The staff, the business is great.

Abigail B.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

7 of 448

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very good, and I would tell my friends to use his facility.

The customer care in the way they talk to you and treat you, it was very relaxing.

Scott E.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

8 of 448

Quality 10
10 10
Loyalty Yes
CRITIQUE

Thorough, well-respected, and he does a great job. I enjoy going to him.

Probably his mannerism with his patients and the quality of work

Steve D.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

9 of 448

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say he is competent, and he listens to his patients. I get skittish with dentists, but he was good.

He does great work, and I have never had to go back to get something fixed.

Linda R.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

10 of 448

Quality 10
10 10
Loyalty Yes
CRITIQUE

He has a great personality, and he's very thorough.

He is straightforward, and he has a great bedside manner.

Marie S.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

11 of 448

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend him.

He explains everything in detail, and he is very patient and kind.

Glenn A.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

12 of 448

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was great. He is such a friendly person.

He is really professional, and he does a great job.

Jackson R.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

13 of 448

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional

He is a good dentist.

Brooke K.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

14 of 448

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's great. He has very gentle care. I took my two daughters in, and one had 5 teeth pulled in one visit. She didn't suffer from any pain afterwards. He's consistent, kind, extremely knowledgeable, and only does what's necessary. He never pushes for anything more.

I like his manner. He's gentle and very professional.

Chris B.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

15 of 448

Quality 10
10 10
Loyalty Yes
CRITIQUE

He does good work, and he is a really nice guy.

High quality of care, and he communicates what he is doing.

Dana S.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

16 of 448

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're fast and efficient. I like the ambiance of the office. It feels like family.

I've been going to him for years. I like that he listens, he's gentle, and he always offers good suggestions. I am very satisfied.

Daniel K.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

17 of 448

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's very reliable and knows what he is doing.

He's gentle and knows what he is doing.

David C.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

18 of 448

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's a very compassionate man. He's informative. He lets you know what's going on inside your mouth every step of the way. He has a good touch, as far as dentists go. My initial thought is that I am pro Dr. Mattingly. I really like the guy. I've been going to him for years. I'd highly recommend him.

I like Dr. Mattingly's personality. He's a very nice guy.

Dennis I.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

19 of 448

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's very caring. He lets you know exactly what he is going to be doing. You're never surprised.

His personal touch, he talks to you like a person, not just a patient.

Dennis M.

VERIFIED Dr. James R. Mattingly DDS CUSTOMER

20 of 448

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's a good dentist.

He has a good personality.

Read All 448 Survey Responses at Ratings View