Diamond Certified Company Report

Alfred B. dela Cruz, DDS

Diamond Certified Company Report

Alfred B. dela Cruz, DDS

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 134 VERIFIED CUSTOMERS i

Alfredo H.

VERIFIED Alfred B. dela Cruz, DDS CUSTOMER

1 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say to go with him, because we were so happy with him. He does a wonderful job.

We like many things like his honesty, the way he works with his patients, his work, just everything. Everything is very good. It's wonderful.

John N.

VERIFIED Alfred B. dela Cruz, DDS CUSTOMER

2 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would bet my life on him. He is the best dentist we've ever had, and we love him. He is like family. We've sent about 5 people to him.

We love his manner, knowledge, and personality.

Kathryn B.

VERIFIED Alfred B. dela Cruz, DDS CUSTOMER

3 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

I brought my husband in to him, because he did a really good job on my filling. He does really good work, in terms of restoration skills.

I like how he takes the time to take pictures of my tooth, while he was doing my filling, and he showed me where my cavity was. He was very informative.

Read All 134 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Dr. Alfred B. dela Cruz, Owner

Alfred B. dela Cruz, DDS is a San Ramon dental office that provides patients of all ages with a variety of general dental services, including composite fillings, extractions, dentures, partials, root canals, whitening and cosmetic work. The practice also handles veneers, inlays, onlays (a conservative alternative to crowns) and periodontal therapy, and it uses carefully tailored anesthesia to offer painless oral surgery.

Dr. dela Cruz believes in creating a “dental experience” for each of his patients. He says he prefers to take his time, completely explain his procedures, thoroughly educate his patients and provide several treatment choices.

Alfred B. dela Cruz, DDS utilizes several high-tech dentistry tools, including an inter-oral camera and a DEKA laser for soft tissue management. Dr. dela Cruz also employs technology to maintain his patients’ calm and improve their overall experiences. “I’m especially proud of our electric handpiece,” he says. “It’s powerful yet quiet, unlike the commonly used air-driven variety with its characteristic whine.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Alfred B. dela Cruz, DDS

COMPANY CONTACT
Locations

Contra Costa County
Alameda County
Concord
Richmond
Antioch
Danville
Walnut Creek
Oakland
Berkeley
Fremont
Hayward

Get Directions
SERVICES PERFORMED

General Dentistry
Composite Fillings
Extractions
Dentures
Partials
Root Canals
Veneers
Whitening (ZOOM)
Inlays/Onlays
Cosmetic Dentistry
Implant Surgery

BRANDS Supported
  • Invisalign

  • Zoom! Whitening

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Alfred B. dela Cruz, DDS

Company Profile

Alfred B. dela Cruz, DDS is a San Ramon dental office that provides patients of all ages with a variety of general dental services, including composite fillings, extractions, dentures, partials, root canals, whitening and cosmetic work. The practice also handles veneers, inlays, onlays (a conservative alternative to crowns) and periodontal therapy, and it uses carefully tailored anesthesia to offer painless oral surgery.

Dr. dela Cruz believes in creating a “dental experience” for each of his patients. He says he prefers to take his time, completely explain his procedures, thoroughly educate his patients and provide several treatment choices.

Alfred B. dela Cruz, DDS utilizes several high-tech dentistry tools, including an inter-oral camera and a DEKA laser for soft tissue management. Dr. dela Cruz also employs technology to maintain his patients’ calm and improve their overall experiences. “I’m especially proud of our electric handpiece,” he says. “It’s powerful yet quiet, unlike the commonly used air-driven variety with its characteristic whine.”

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Company Philosophy

"Our top priority is to give our patients the highest quality dental care and develop long-lasting relationships with them. General dentistry is about forming and growing relationships, and seeing our young patients grow up is our idea of an ideal community practice."

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Comparative Summary

Maintaining patient satisfaction is a crucial aspect of any health care professional, but it’s even more important for dentists who have earned the prestigious Diamond Certified award. For Alfred B. dela Cruz, DDS, the key to achieving and maintaining high levels of patient satisfaction is taking the time to educate his patients about their dental conditions and clearly explain how they can improve their oral health. “A lot of people don’t even know they have a problem until they actually see it, so I always take a lot of ‘before’ and ‘after’ photos so I can show them exactly what’s wrong,” says Dr. dela Cruz. “My number one goal is to create positive dental experiences for my patients, and they really appreciate that.”

Dr. dela Cruz has been providing general dental services for patients of all ages at his San Ramon practice since 2003, handling everything from composite fillings, extractions and dentures to root canals, whitening and cosmetic work. He also works with veneers, inlays and onlays (a conservative alternative to crowns), and he uses carefully tailored anesthesia to offer painless oral surgery.

Unlike dentists who sacrifice personalized service in order to maximize their patient volume, Dr. dela Cruz and his employees believe in providing a personal touch for every patient, regardless of the extent of their issues. “I only see one patient at a time, which translates to about 10 a day, so each person receives very focused, personalized care,” says Dr. dela Cruz. “When someone comes into our office, they know it’s going to be all about them.”

Another distinguishing feature of Dr. dela Cruz’s practice is its ability to utilize a wide variety of state-of-the-art dental equipment, from digital x-rays that reduce radiation exposure by 85 percent to lasers used for periodontal and soft tissue work that reduce pain, swelling and the risk of infection. “Also, our hand pieces don’t make the unpleasant screeching noises that older dental equipment makes,” adds Dr. dela Cruz. “It may seem insignificant, but eliminating those sounds really puts patients at ease and makes for a better overall experience.”

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Industry Info

If you need a dental crown, consider the benefits of “all-ceramic.” According to San Ramon-based dentist Alfred B. dela Cruz, DDS, one of the most significant advancements in dental technology in recent years has been the use of ceramic crowns. “Some dentists are exclusively using all-ceramic crowns, which means there’s no metal underneath to create that unsightly black line where the crown meets the gum,” he explains. “The main benefit to these crowns is they can be made in one day, which speeds up the process and eliminates the need for multiple fitting visits.”
To make an all-ceramic crown, a dentist uses cameras to create a 3-D model of the original tooth, mills a replacement crown on the spot and has it ready to be cemented in place in 30 minutes. Relatively few dental practices have the equipment to perform this procedure right now, but Dr. dela Cruz says dentists who stay up-to-date on advancements in industry technology will have a distinct competitive edge when state-of-the-art equipment becomes more readily available.
A crowned tooth doesn’t require any special care, but it’s important to remember that the tooth underneath the crown is still susceptible to decay and gum disease just like your other teeth. Following good oral hygiene practices (brushing your teeth twice a day and flossing once a day around the crown area where the gum meets the tooth) will greatly reduce the risk of complications and increase the life span of the crown.

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Frequently Asked Questions

Q: How much will my dental work cost?

A: Once we decide on a treatment plan, we’ll lay out the specific costs and provide you with various payment options. We offer structured payment plans through CareCredit, which is designed for medical and dental treatments. You can also pay the entirety of your bill upfront and receive a discount.

Q: Will I be in pain while you’re working on my teeth?

A: No. We use ‘profound anesthesia,’ which means you won’t feel a thing. Often, our patients don’t even realize their procedures are over until we tell them.

Q: Are you skilled in cosmetic dentistry?

A: Yes, one of our specialties is cosmetic dentistry. Our goal is to ensure our work functions properly and looks great at the same time. For example, we don’t use any metal in our crowns, which means you won’t see that black line along the gum line like you see in older dental work.

Q: Do you treat children?

A: Yes. Our practice is adult-oriented, but we offer pediatric dentistry services as well.

Q: Do you accept dental insurance?

A: Yes, we accept a number of dental insurances, including Delta Dental, Metlife, United Concordia, Aetna and Cigna, just to name a few. We’ll be happy to go over benefits with you to determine how much your insurance policy will pay on a given procedure, but the ultimate responsibility is yours.

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SELECTED PHOTOS FROM Alfred B. dela Cruz, DDS

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Dr. Alfred dela Cruz

Expert CONTRIBUTOR PROFILE
  • Dr. Alfred dela Cruz is owner of Alfred B. dela Cruz, DDS, a Diamond Certified practice since 2004. He can be reached at (925) 388-6930 or by email.

Dr. Alfred dela Cruz: Helping Hands

By James Florence, Diamond Certified Resource Reporter

SAN RAMON — When asked how he came to be a dentist, Dr. Alfred dela Cruz cites the influence of a family member. “My uncle was a dentist, and he helped me and my sisters with dental work and braces,” he remembers. “I thought it was neat how he was able to help people through his work. Plus, I really liked working with my hands and building things like model cars and airplanes, so it just seemed like a good career for me to pursue.”

After he graduated dental school, Dr. dela Cruz began practicing professionally in 2000. Fourteen years later, he says his favorite part of his job is providing a comfortable experience for patients with anxiety. “Often, I’ll get patients that have a fear of being in the dentist’s chair, whether due to bad past experiences or other reasons. In most cases, after I’ve worked on their teeth, they’re amazed at how comfortable it was. I find it very satisfying to give people a new perspective of how easy and pain-free dental work can be.”

Originally from the Philippines, Alfred came to the United States at the age of four, where he spent his childhood living in and around San Francisco before eventually settling in Castro Valley. Overall, he regards the Bay Area as an ideal location for a dental professional. “I think most people here have a proper concern about the health and appearance of their teeth, and they’re willing to invest in aesthetic improvements, which makes my job all the more enjoyable.”

Outside of work, most of Dr. dela Cruz’s time is devoted to his family, which consists of his wife, Leslie, and their three sons. “Raising three young boys, we have our hands full to say the least, so we try to keep them as active as possible,” he says. “A couple of weeks ago, for instance, we took them to Muir Woods to see the giant redwoods and sequoias, which was a lot of fun.” When he gets some time to himself, Alfred likes to exercise his love of hands-on work by performing automotive maintenance. “I maintain my own cars, including my 1963 Volkswagen Karmann Ghia, which I’m currently restoring.”

In his life and career, Dr. dela Cruz espouses the importance of honesty. “I think being honest is at the core of my professional philosophy,” he affirms. “I always make sure to tell my patients what their options are—even if they request a more expensive treatment upfront, I’ll let them know if there’s a cheaper alternative. While I may end up making less of a profit, that fact that I’m able to sleep peacefully at night is priceless.”

When asked the first thing he’d do if he could retire tomorrow, Dr. dela Cruz says he’d take a trip to a tropical locale. “I’d probably go to the Caribbean and soak up some sunshine.” However, he says he’d also invest some time toward charity work. “For the last couple of years, I’ve been going to the Philippines on dental missions and providing free dental work for those who can’t afford it. That’s something I’d definitely like to do more of in retirement.”

Ask Me Anything!

Q: Do you have a favorite sports team?
A: I’m a diehard fan of the San Francisco 49ers, the San Francisco Giants and the Golden State Warriors.

Q: What was your first car?
A: Actually, it was the ’63 Karmann Ghia that I’m restoring right now.

Q: What’s your favorite type of food?
A: Italian.

Q: What’s your favorite movie?
A: “A Few Good Men.”

Q: Do you collect anything?
A: Autographed baseballs. I have one signed by Willie Mays, but my favorite is the one signed by Buster Posey.

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Expert articles
  • The Benefits of Dental Implants

    SAN RAMON — When it comes to replacing missing teeth, the traditional method is to install a dental bridge, which utilizes the patient’s existing teeth to fill in the gap created by one or more absent ones. However, while a dental bridge is cosmetically effective, there are a couple of practical drawbacks to this method. For one, adjacent teeth often need to be shaved down to accommodate the incoming prosthetic. Also, since the bridge is permanently fixed into position, it can make flossing between the adjoining teeth a difficult endeavor.

    A more modern innovation that improves upon the traditional method is dental implants. Unlike a dental bridge, dental implants are actually drilled into the jawbone as free-standing teeth, so they don’t require support from adjacent teeth. Once the bone has grown into the implant, a post is placed onto the tooth and a crown is installed. Not only does this create the visual appearance of a genuine tooth, it also simplifies oral hygiene.

    Read moreRead less
Expert video tip
  • Video: The Benefits of Dental Implants

    Complete Video Transcription:

    SAN RAMON — Host, Sarah Rutan: For those with missing or damaged teeth, modern restorative dentistry can offer a variety of options. Today we’re in San Ramon with Diamond Certified Expert Contributor, Dr. Alfred dela Cruz to talk about the benefits of dental implants.

    Diamond Certified Expert Contributor, Dr. Alfred dela Cruz: Many people have missing teeth and the traditional way of replacing missing teeth is with a dental bridge. But the way to do that is we shave down the adjacent teeth in order to create room for the porcelain. The bridge is made in one piece, just like so, and it’s cemented and it’s permanently fixed in that position. However, you won’t be able to floss in between, you’d have to floss from underneath.

    Contrast that with a dental implant and this goes into the bone and it’s free-standing on its own. And after the bone has grown into the implant, the post is placed onto the tooth just like so and then a crown is put on. And by doing it this way, you don’t have to shave down the adjacent teeth, so it’s much more conservative and it will last you a lifetime.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Alfred B. dela Cruz, DDS WEBSITE AND EXTERNAL FEED
  • Alfred B. dela Cruz, DDS SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Alfred B. dela Cruz, DDS
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 134 VERIFIED CUSTOMERS i
Alfred B. dela Cruz, DDS : Average 8.9 out of 10 based on 134 unique customer surveys of customer satisfaction.

Alfredo H.

VERIFIED Alfred B. dela Cruz, DDS CUSTOMER

1 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say to go with him, because we were so happy with him. He does a wonderful job.

We like many things like his honesty, the way he works with his patients, his work, just everything. Everything is very good. It's wonderful.

John N.

VERIFIED Alfred B. dela Cruz, DDS CUSTOMER

2 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would bet my life on him. He is the best dentist we've ever had, and we love him. He is like family. We've sent about 5 people to him.

We love his manner, knowledge, and personality.

Kathryn B.

VERIFIED Alfred B. dela Cruz, DDS CUSTOMER

3 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

I brought my husband in to him, because he did a really good job on my filling. He does really good work, in terms of restoration skills.

I like how he takes the time to take pictures of my tooth, while he was doing my filling, and he showed me where my cavity was. He was very informative.

Jackson D.

VERIFIED Alfred B. dela Cruz, DDS CUSTOMER

4 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional, very knowledgeable, and very understanding

The service, convenience, and professionalism, I have been going to him for 13 years.

Daisy

VERIFIED Alfred B. dela Cruz, DDS CUSTOMER

5 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend him, because he is good.

He's friendly and patient. He is good.

Jack G.

VERIFIED Alfred B. dela Cruz, DDS CUSTOMER

6 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

Detailed oriented

He stepped out of his normal routine to make an improvement for me.

Eric K.

VERIFIED Alfred B. dela Cruz, DDS CUSTOMER

7 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

He takes his time and doesn't rush. He talks about the treatment plan and what's best for you. He's been very easy and gentle, in terms of giving shots. It doesn't hurt as much as it has with other dentists.

I guess his honesty, as far as what he does, and there is no unnecessary work.

Ana C.

VERIFIED Alfred B. dela Cruz, DDS CUSTOMER

8 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend him.

His knowledge

Anita C.

VERIFIED Alfred B. dela Cruz, DDS CUSTOMER

9 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is a good doctor.

Professional and caring, he did a good job. We are satisfied.

Bret M.

VERIFIED Alfred B. dela Cruz, DDS CUSTOMER

10 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

He gets to know his patients.

I don't know. I guess that he gets to know his patients, he is solid.

Brian F.

VERIFIED Alfred B. dela Cruz, DDS CUSTOMER

11 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very good, patient, and thorough.

He is very knowledgeable and good at what he does. Everything is good.

Brian M.

VERIFIED Alfred B. dela Cruz, DDS CUSTOMER

12 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is patient and kind.

He is patient, kind, and very caring.

Christopher H.

VERIFIED Alfred B. dela Cruz, DDS CUSTOMER

13 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is always available.

If I have an issue, I can call, and he will make time.

Claire P.

VERIFIED Alfred B. dela Cruz, DDS CUSTOMER

14 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is nice and gentle when he is working on your teeth.

He is the best dentist I've had so far.

Cynthia W.

VERIFIED Alfred B. dela Cruz, DDS CUSTOMER

15 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's very kind, and he explains everything he is going to do.

He does great work. I like his work.

Elizabeth S.

VERIFIED Alfred B. dela Cruz, DDS CUSTOMER

16 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very nice.

He seems pretty knowledgeable in multiple fields.

Eric F.

VERIFIED Alfred B. dela Cruz, DDS CUSTOMER

17 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very handsome. He's a good Christian guy who does excellent work.

His attention to detail

Lucas B.

VERIFIED Alfred B. dela Cruz, DDS CUSTOMER

18 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very friendly, nice, and approachable.

When I had work done, the whole office was very attentive. They were very good with the follow-up. He was knowledgeable, as far as the issues I had.

Erik O.

VERIFIED Alfred B. dela Cruz, DDS CUSTOMER

19 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

I guess, I'd say that he provides good service.

He seems to do a very good job with the cleaning.

James R.

VERIFIED Alfred B. dela Cruz, DDS CUSTOMER

20 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

He did a great job.

He did a pretty good job with his technique when he was cleaning my teeth.

Read All 134 Survey Responses at Ratings View